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HP Color LaserJet Enterprise CP5520 Manual
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- HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 1
COLOR LASERJET ENTERPRISE CP5520 PRINTER SERIES User Guide - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 2
- HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 3
HP Color LaserJet Enterprise CP5520 Series Printer User Guide - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 5
this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 6
iv Conventions used in this guide ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 7
menu 20 Print Options menu 21 Display Settings menu 23 Manage Supplies menu 24 Manage Trays menu 25 Network Settings menu 26 Troubleshooting menu ...30 Device Maintenance menu ...32 Backup/Restore menu 32 Calibration/Cleaning menu 32 USB Firmware Upgrade menu 33 Service menu ...33 ENWW v - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 8
systems 49 Priority for print settings for Mac 50 Change printer-driver settings for Mac 50 Software for Mac computers 51 HP Utility for Mac 51 Open the HP Utility 51 HP Utility features 51 Supported utilities for Mac 52 HP Embedded Web Server 52 Print with Mac ...53 Cancel a print - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 9
printing) with Mac 55 Store jobs with Mac 56 Set the color options with Mac 57 Use the Services menu with Mac 57 Solve problems with a Mac ...57 5 Connect the product ...59 Supported network operating systems 60 Printer sharing disclaimer 60 Connect with USB ...61 Connect to a network ...61 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 10
HP policy on non-HP print cartridges 96 HP fraud hotline and Web site 97 Replacement instructions ...98 Replace print cartridges 98 Replace the toner collection unit 100 Solve problems 115 Open the printer driver with Windows 115 Get Manually print on both sides with Windows 123 viii ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 11
outdoor signs 149 Supported tough paper 150 Set the duplex alignment 150 Walk-up USB printing ...151 9 Color ...153 Adjust color ...154 Automatic ...154 Print in Grayscale 154 Manual color adjustment 155 Manual color options 155 Use the HP EasyColor option 156 Match colors ...157 Sample book - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 12
Print tab 165 Troubleshooting tab 165 Security tab 166 Networking tab 166 Other Links list 166 Use HP Web Jetadmin software 167 Product security features ...168 Security statements 168 IP Security 168 Secure the HP Embedded Web Server 168 Encryption support: HP Encrypted High Performance - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 13
Self help ...178 Solve general problems ...179 Troubleshooting checklist 179 Factors that affect HP specifications 194 Print a cleaning page 195 Calibrate the product 195 Set the image registration 195 Internal print-quality test pages 196 Check the print cartridge 196 Use the printer driver - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 14
statement 214 Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement .......... 215 Data stored on the print cartridge 216 End User License Agreement 217 Customer self-repair warranty service 220 Customer support ...221 Appendix C Product specifications 223 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 15
230 Declaration of conformity ...231 Safety statements ...233 Laser safety ...233 Canadian DOC regulations 233 VCCI statement (Japan 233 Power cord instructions 233 Power cord statement (Japan 233 EMC statement (China 234 EMC statement (Korea 234 EMI statement (Taiwan 234 Laser statement for - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 16
xiv ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 17
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 18
comparison Model HP Color LaserJet CP5525n HP Color LaserJet CP5525dn HP Color LaserJet CP5525xh Features ● 100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● 500-sheet input tray (Tray 3) ● 300-sheet, face-down output bin ● Hi-Speed USB 2.0 port ● HP Jetdirect embedded - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 19
two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy by initiating sleep mode for the product - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 20
Accessibility features The product includes several features that aid you with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and covers can be opened - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 21
Tray 3 9 Lower right door (access for clearing jams) 10 Optional Tray 4 (included with the HP Color LaserJet CP5525xh model) 11 Optional Tray 5 (included with the HP Color LaserJet CP5525xh model) 12 Optional Tray 6 (included with the HP Color LaserJet CP5525xh model) ENWW Product views 5 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 22
Back view 3 1 2 1 Interface ports 2 Power connection 3 Rear door (access to the toner collection unit) Interface ports 1 2 3 4 1 Hi-Speed USB 2.0 printing port 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for a third-party device 4 EIO - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 23
number contains information about the country/region of origin, the product version, production code, and the production number of the product. Model name HP Color LaserJet CP5525n HP Color LaserJet CP5525dn HP Color LaserJet CP5525xh Model number CE707A CE708A CE709A ENWW Product views 7 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 24
Control panel layout The control panel includes a color, graphical and text display, job-control buttons, and three lightemitting diode (LED) status lights. 1 23 Use the control-panel menus or the HP Embedded Web Server to enable the USB walk-up printing feature. 8 Chapter 1 Product basics ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 25
2 Control panel menus ● Control panel menus ● Sign In menu ● Retrieve Job From USB menu ● Retrieve Job From Device Memory menu ● Supplies menu ● Trays menu ● Administration menu ● Troubleshooting menu ● Device Maintenance menu ENWW 9 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 26
firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/support/cljcp5525 to see if a new version of firmware is available. NOTE: Print a configuration page to determine the version of firmware Access Code Administrator Access Code Service Access Code Second level - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 27
Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory. Table 2-3 Retrieve Job From Device Memory menu First level Second level Retrieve Job From Device Memory All Jobs (No PIN) NOTE: Individual job name - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 28
Low Threshold Settings Very Low Settings Low Threshold Settings Fuser Very Low Settings Transfer Kit Low Threshold Settings Very Low Settings Color/Black Mix Low Threshold Settings Values Stop Prompt to continue* Continue 1-100% Stop Prompt to continue* Continue Cyan Cartridge 1-100 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 29
Supply Messages Low Message Fourth level Level Gauge Black Cartridge OK: - Status Cyan Cartridge OK: - Status Magenta Cartridge OK: Status Yellow Cartridge OK: - Status Toner Collection Unit OK: - Status Transfer Kit OK: Status Fuser OK: Status Values On* Off On* Off ENWW Supplies menu 13 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 30
2 Type Tray 3 Size Tray 3 Type Tray 4 Size Tray 4 Type Tray 5 Size Tray 5 Type Tray 6 Size Tray 6 Type Second level Use Requested Tray Manually Feed Prompt Size/Type Prompt Use Another Tray Alternative Letterhead Mode Blank Pages Override A4/Letter Values Exclusively* First Always* Unless loaded - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 31
/Status Pages Print Administration Menu Map Configuration Page Supplies Status Page Usage Page Paper Path Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List Third level Values - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 32
Black Density Midtones Cyan Density Magenta Density Yellow Density Black Density Shadows Cyan Density Magenta Density Yellow Density Black Density Restore Color Values Adjust Tray Print Test Page X1 Shift Y1 Shift X2 Shift Y2 Shift Tray 1 Sensing Values On Off* 60* Select - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 33
) First level Second level Third level Tray X Sensing Fourth level Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode Resistance Mode Humidity Mode Fuser Temp Mode Optimize Paper Curl Mode - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 34
Table 2-7 General Settings menu (continued) First level Second level Third level Cleaning Control Fourth level Background Media Temp Uniformity Control Pre-Rotation Registration Transfer Control Edge Control Moisture Control Restore Optimize Values Normal* Alternate Normal* Alternate 1 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 35
Copy Job Storage Limit Quick Copy Job Held Timeout Restore Factory Settings Default Folder Name for Stored Jobs Sort Stored Jobs By Reset Restrict Color Fourth level Values Auto* Off On 1-300 Default = 32 Off* 1 Hour 4 Hours 1 Day 1 Week Select from a list of folder names. Public* Job Name - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 36
, asterisks (*) indicate the factory default setting. Table 2-9 Print Settings menu First level Second level Values Manual Feed Courier Font Wide A4 Print PS Errors Print PDF Errors Personality PCL Form Length Orientation Font Source Enabled Disabled* Regular* Dark Enabled Disabled* Enabled - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 37
Paper Size Default Custom Paper Size Inches X Dimension Y Dimension MM X Dimension Y Dimension Sides Values Default = 1 Select from a list of sizes that the product supports. Range: 2.99 - 12.28 Default = 12.28 Range: 5.00 - 18.50 Default = 18.5 Range: 76 - 312 Default = 312 Range: 127 - 470 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 38
Table 2-10 Print Options menu (continued) First level Second level Two-Sided Format Enable Edge to Edge Overrides Values Book-style* Flip-style Enabled Disabled* 22 Chapter 2 Control panel menus ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 39
Sleep Mode Inactivity Timeout Clearable Warnings Continuable Events Values Range: -10 to 10 Default = 0 Select from a list of languages that the product supports. Display* Hide Disabled Use sleep delay* Use sleep schedule Balance power savings/Wait time Range: 10 - 300 seconds Default = 60 On Job - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 40
Fuser Low Threshold Settings Very Low Settings Cyan Cartridge Magenta Cartridge Yellow Cartridge Transfer Kit Low Threshold Settings Very Low Settings Color/Black Mix Low Threshold Settings Supply Messages Low Message Level Gauge Values Stop Prompt to continue* Continue 1-100% Stop Prompt - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 41
following table, asterisks (*) indicate the factory default setting. Table 2-13 Manage Trays menu First level Values Use Requested Tray Exclusively* Manually Feed Prompt Size/Type Prompt Use Another Tray Alternative Letterhead Mode First Always* Unless loaded Display* Do not display Enabled - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 42
for details. These menus have the same structure. If an additional HP Jetdirect network card is installed in the EIO slot, then both menus Off Use the arrow buttons to edit the host name. NPIXXXXXX* Bootp* DHCP Auto IP Manual Auto IP* Legacy Yes No* Yes No* Range: 0 - 255 Default = xxx.xxx.xx - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 43
Table 2-15 Embedded Jetdirect (continued) First level Second level Third level IPv6 Settings Enable Fourth level Fifth level Address Manual Settings Enable DHCPV6 Policy Address Security Diagnostics Secure Web Primary DNS Secondary DNS Proxy Server Proxy Port Idle Timeout IPSEC 802. - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 44
Table 2-15 Embedded Jetdirect (continued) First level Second level Third level Data Path Test Fourth level Select All Tests Execution Time Execute Ping Test Dest Type Dest IPv4 Fifth level Dest IPv6 Packet Size Timeout Count Print Results Execute Ping Results Packets Sent Packets - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 45
Table 2-15 Embedded Jetdirect (continued) First level Second level Third level Refresh Link Speed Fourth level Fifth level Values Yes No* Auto* 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000T Full ENWW Administration menu 29 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 46
Quality Pages Print PQ Troubleshooting Pages Diagnostic Page Color Band Test Third level Print Test Page Copies Fourth level Diagnostic Tests Disable Cartridge Check Paper Path Sensors Paper Path Test Print Test Page Source Test Duplex Path Number of Copies Manual Sensor Test Tray/Bin - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 47
16 Troubleshooting menu (continued) First level Second level Third level Retrieve Diagnostic Data Export to USB Diagnostic Files Include Crash Dumps Cleanup Debug Info General Debug Data Fourth level Values Device Data File Debug Information File* Off On* Off On* ENWW Troubleshooting menu - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 48
Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 49
control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. Service menu The Service menu is locked and requires a PIN for access. This menu is - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 50
34 Chapter 2 Control panel menus ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 51
3 Software for Windows ● Supported operating systems for Windows® ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 52
printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP PCL 6 Universal Print Driver (HP UPD PCL 6) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 Universal Print Driver (HP UPD PCL 5) The printer drivers include online Help that has instructions - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 53
to communicate with the product (using a printer language). The following printer drivers are available at www.hp.com/ support/cljcp5525. HP PCL 6 driver HP UPD PCL 6 driver HP UPD PS driver HP UPD PCL 5 ● Provided as the default driver. This driver is automatically installed unless you select - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 54
with the product, UPD operates like traditional printer drivers. It operates with a specific product. ● If you use this mode, you must install UPD separately for each computer and for each product. ● To use this mode, download UPD from the Internet. See www.hp.com/go/ upd. ● Dynamic mode allows you - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 55
box usually do not override settings anywhere else in the printing software. You can change most of the print settings here. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 56
Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Printing Preferences. Change the product configuration settings 1. Windows XP, Windows Server - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 57
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 1. Click Start, Control Panel, and then Programs and Features. 2. Find and - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 58
use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 59
to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. For information, go to www.hplip.net. For drivers, go to www.hp.com/go/sap/drivers For information, go to www.hp.com/go/sap/print ENWW Software - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 60
44 Chapter 3 Software for Windows ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 61
4 Use the product with Mac ● Software for Mac ● Print with Mac ● Solve problems with a Mac ENWW 45 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 62
Intel® Core™ Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with Mac OS X computers. The HP printer PPD and PDE files, in combination - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 63
the System Preferences menu and then click the Print & Fax icon. 2. Click the Printer Setup button. 3. Click the Installable Options menu. 1. From the Apple menu , click the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 64
8. Find the IP address on the Embedded Jetdirect page. HP Color LaserJet CP5525 Printer Embedded Jetdirect Page 9. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. See Manually configure IPv4 TCP/IP parameters from the control panel on - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 65
the System Preferences menu and then click the Print & Fax icon. 2. Click the Printer Setup button. 3. Click the Installable Options menu. 1. From the Apple menu , click the window. 3. Click the Options & Supplies button. 4. Click the Driver tab. 5. Configure the installed options. NOTE: For Mac OS X - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 66
Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 67
in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility Menu Information And Support Printer Settings Item Supplies Status Device Information HP Support Color Usage File Upload - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 68
color-printing restrictions for specific users and software programs NOTE: This option is available only after you open the View menu, and then select the Show Advanced option. Disables printing over USB or parallel ports Provides access to the HP Embedded Web Server Supported utilities for Mac HP - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 69
Print with Mac Cancel a print job with a Mac If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running (for example, the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 70
Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option. Print a cover page with Mac 1. On the File menu, click the Print - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 71
options for the remaining settings. Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 72
menu, click the Print option. 3. Open the Finishing menu, and click the Manual Duplex tab or open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. Follow the instructions in the pop-up window that appears on the computer screen before - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 73
driver. 3. Open the Color Options menu or the Color/ support Web sites for this product, do the following: a. Select the Services on the Web tab. b. Select an option from the menu. c. Click the Go! button. Solve problems with a Mac See Solve common Mac problems on page 203. ENWW Solve problems - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 74
58 Chapter 4 Use the product with Mac ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 75
5 Connect the product ● Supported network operating systems ● Connect with USB ● Connect to a network ENWW 59 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 76
10.6, and higher NOTE: Most network operating systems support a full software installation. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. 60 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 77
on Mac OS X operating systems. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 78
printer spooling services installed on TCP/IP systems. TCP/IP utility for transferring data between systems. Uses the Microsoft Web Services for Devices (WSD) Print services on the HP MIB-II (Management Information Base) objects are supported. Specifies if the product responds to LLMNR requests - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 79
Service name IPsec/Firewall Kerberos SNMP v3 Access control list (ACL) SSL/TLS IPsec batch configuration Description For automatic IP address assignment. The product supports networks of host systems, that are allowed to access the HP Jetdirect print server and the attached network product. Allows - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 80
9. Find the IP address on the Embedded Jetdirect page. HP Color LaserJet CP5525 Printer Embedded Jetdirect Page 10. IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure the IP address. See Manually configure IPv4 TCP/IP parameters from the control panel on - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 81
able to print. If not, you must manually configure the IP address. See Manually configure IPv6 TCP/IP parameters from the control instructions. 4. When prompted, select the Connected via the Network option, and then click the Install button. 5. From the list of available printers, select the printer - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 82
Configure network settings View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 83
highlight the Config Method menu, and then press the OK button. 8. Press the down arrow to highlight the Manual option, and then press the OK button. 9. Press the down arrow to highlight the Manual Settings menu, and then press the OK button. 10. Press the down arrow to highlight the IP Address - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 84
parameters from the control panel Use the control-panel menus to manually set an IPv6 address. 1. Press the Home button . 2. menu, and then press the OK button. 8. Press the OK button to select the Manual Settings menu. 9. Press the down arrow to highlight the Address option, and then press the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 85
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 86
70 Chapter 5 Connect the product ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 87
6 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays ENWW 71 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 88
service agreements. Special paper guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 89
paper that is ● Do not use paper that is heavier approved for use in laser printers than the recommended media and meets the weight specifications specification for this product unless for this product. it is HP paper that has been approved for use in this product. ● Use only glossy or - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 90
Change the printer driver to match the paper type and size Change the paper size and type (Windows) 1. On the File menu in the software program, click Print. 2. Select - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 91
it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Tray 1 Letter1 216 x 279 mm (8.5 x 11 in) Tray 2 Tray 3, optional trays 4, 5, and - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 92
-sided (duplex) printing from Tray 3. 3 Custom media width is limited to 312 mm (12.3 in). However, SRA3, which is 320 mm (12.6 in) wide, is supported. The maximum printable image is 302 mm (11.9 in) wide. With the required blank 5 mm (0.2 in) margins on each side for printing, any media wider - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 93
is limited to 312 mm (12.3 in). However, SRA3, which is 320 mm (12.6 in) wide, is supported. The maximum printable image is 302 mm (11.9 in) wide. With the required blank 5 mm (0.2 in) margins than 120 g/m2 (32-lb bond). Use manual duplexing to print on heavier paper. ENWW Supported paper sizes 77 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 94
Supported paper types and tray capacity Media type Paper, including the following types: ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Heavy paper Cover paper Glossy paper Photo paper Transparencies Labels3 Envelopes Dimensions1 Weight Capacity2 Tray 1 minimum: 76 x 127 mm - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 95
or index cards 76 x 127 mm (3 x 5 in) Tray 1: up to 10 mm (0.4 in) 1 The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on media weight and thickness, and environmental conditions. 3 Smoothness - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 96
Load paper trays Load Tray 1 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. TIP: To achieve the highest print-quality, HP recommends that you load the paper longedge first. 80 Chapter 6 Paper and print media ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 97
4. Make sure that the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with standardsize paper 1. Open the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 98
used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. 82 Chapter 6 Paper and print media ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 99
Tray 2, Tray 3, and optional Trays 4, 5, and 6 with customsize paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: It might be easier to load the customsize paper first, and - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 100
following illustration, to determine the X and Y dimensions. Tray and bin capacity Tray or bin Tray 1 Paper type Paper Envelopes Labels Transparencies Glossy paper Specifications Quantity Range: 60 g/m2 (16 lb) bond to 220 g/m2 (58 lb) bond Maximum stack height: 10 mm (0.39 in) Equivalent to - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 101
print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee results. Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The Alternative Letterhead - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 102
Paper orientation for loading Tray 1 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load paper Face down Top edge toward the back of the product Automatic 2-sided printing Face up Top edge toward the back of the product Landscape 1-sided - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 103
Paper type Prepunched Image orientation Portrait or landscape Duplex mode 1- or 2-sided printing How to load paper Face down Holes toward the right side of the tray Envelopes Short edge of the envelope feeding into the product 1-sided printing Face down Top edge toward the back of the product - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 104
Paper orientation for loading Tray 2, Tray 3, or optional Trays 4, 5, and 6 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load paper Face up Top edge at the back of the tray Automatic 2-sided printing Face down Top edge at the back of the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 105
Paper type Prepunched Image orientation Portrait Duplex mode 1-sided printing How to load paper Face up Holes toward the left side of the tray Automatic 2-sided printing Face down Holes toward the right side of the tray ENWW Load paper trays 89 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 106
in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job's settings NOTE: The prompt does not appear if you are printing - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 107
programs. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by source, select a specific tray in the printer driver for the product to pull from. If you select a tray that is configured for a type or size that does not match your - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 108
● Print by type or size for envelopes, if possible. ● To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, the Preferences dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 109
7 Manage supplies ● Print cartridge information ● Supplies views ● Manage print cartridges ● Replacement instructions ● Solve problems with supplies ENWW 93 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 110
: CE272A ● Magenta print cartridge: CE273A Accessibility ● The print cartridges can be installed and removed by using one hand. Environmental ● Recycle print cartridges by using the HP Planet Partners return and recycling program. features For more information about supplies, go to www - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 111
life. ● A Very Low message appears when a supply is at its estimated end of useful life. Print-quality problems can occur when using when you install a new cartridge. CAUTION: Once an HP supply has reached Very Low, the HP premium Protection Warranty on that supply has ended. 1. At - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 112
recycling guide that is included with each new HP supply HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 113
print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● The supplies status page indicates that - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 114
instructions Replace print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 115
5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid . NOTE: The print cartridges go in at a slight angle. 8. Close the front door. ENWW Replacement instructions 99 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 116
for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. 1. Open the rear - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 117
3. Place the attached cap over the opening at the top of the unit. 4. Remove the new toner collection unit from its packaging. ENWW Replacement instructions 101 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 118
5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place. 6. Close the rear door. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. 102 Chapter 7 Manage supplies ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 119
HP print cartridge Steps to resolve the problem Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP inspect the print cartridge for damage. See the instructions that follow. Replace the print cartridge if necessary. - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 120
CAUTION: Do not touch the green roller (imaging drum) on the bottom of the cartridge. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the print cartridge. 5. If the imaging drum does not appear - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 121
the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other highlight the Print item, and then press the OK button. ENWW Solve problems with supplies 105 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 122
of its useful life. Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable. To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 123
HP Premium Protection Warranty for that supply has ended. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. Incompatible cartridge The indicated color fuser. 4. Close the right door. ENWW Solve problems with supplies 107 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 124
HP recommends HP print cartridge has reached the very low threshold, the HP HP Print Cartridge Warranty Statement. Replace - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 125
the HP Premium Protection Warranty on that transfer kit ends. Replace the transfer kit. Instructions are color cartridge in each slot. wrong color print cartridge. From left to right, the print cartridges should be installed in this order: ● Yellow ● Magenta ● Cyan ● Black ENWW Solve problems - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 126
HP Premium Protection Warranty for that supply has ended. To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. Toner Collection Unit Almost Full The toner the transfer kit. Instructions are included with the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 127
and install a cartridge that is the correct color. ● Yellow ● Magenta ● Cyan ● HP print cartridge is used in "continue in very low" mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement. ENWW Solve problems - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 128
112 Chapter 7 Manage supplies ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 129
8 Print tasks ● Cancel a print job ● Basic print tasks with Windows ● Additional print tasks with Windows ● Walk-up USB printing ENWW 113 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 130
Cancel a print job 1. Press the stop button on the control panel. 2. Press the down arrow to highlight the Cancel Current Job option, and then press the OK button. NOTE: It can take some time for all printing to clear after you have canceled a print job. 114 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 131
Basic print tasks with Windows Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Basic print tasks with Windows 115 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 132
Get help for any printing option with Windows 1. Click the Help button to open the online Help. Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 133
one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. ENWW Basic print tasks with Windows 117 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 134
Create printing shortcuts 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 118 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 135
4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. 5. Select the print options for the new shortcut. ENWW Basic print - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 136
6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 120 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 137
Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper size drop-down list. Select a - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 138
3. Click the Paper/Quality tab. 4. In the Print Quality area, select the resolution from the first drop-down list. 122 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 139
on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 85 for information about the correct way to load paper. Manually print on both sides with Windows NOTE: This information applies only to products that do not have an automatic duplexer. 1. On the File menu in - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 140
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 141
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. ENWW Basic print tasks with Windows 125 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 142
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 126 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 143
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. ENWW Basic print tasks with Windows 127 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 144
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. 128 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 145
Set color options with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. ENWW Basic print tasks with Windows 129 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 146
4. Click the HP EasyColor check box to clear it. 5. In the Color Options area, click the Manual option, and then click the Settings button. 6. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs. 130 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 147
Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 148
Print on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 132 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 149
4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. ENWW Additional print tasks with Windows 133 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 150
6. Expand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on special paper, labels, or transparencies 1. On the File menu in the software program, click Print. 134 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 151
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print tasks with Windows 135 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 152
5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. 136 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 153
Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. ENWW Additional print tasks with Windows 137 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 154
4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. 5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 138 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 155
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size 1. On the File menu in the software program, click Print. ENWW Additional print tasks with Windows 139 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 156
2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 140 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 157
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 158
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 142 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 159
4. Select the Print on both sides check box. 5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Use job storage features with Windows The following job-storage modes are available for print - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 160
permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Create a stored job with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 161
3. Click the Job Storage tab. 4. Select a Job Storage Mode option, and then click the OK button. Print a stored job 1. Press the Home button . 2. Press the down arrow to highlight the Retrieve Job From Device Memory menu, and then press the OK button. 3. Press the down arrow to highlight your user - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 162
the Retrieve Job From Device Memory menu on the product control panel. You can delete a job from the control panel, from the HP Embedded Web Server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: 1. Press the Home button . 2. Press the down arrow to - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 163
5. Optional: In the Make Job Private area, click the PIN to print option, and enter a 4-digit personal identification number (PIN). 6. Print the job at any time from the product control panel. Temporarily store a job on the product NOTE: This option is available if the optional hard disk is - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 164
job name associated with the stored document, in the Job Name area, click the Automatic option. The driver uses the document file name, if it is available. If the document has no file name, the driver uses the software program name or a time stamp for the job name. To specify a job name - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 165
marketing and sales material or other color documents on glossy paper. To maximize printer driver. Supported glossy paper HP glossy paper product Product code HP Laser Presentation Paper, Q6541A Soft Gloss HP Laser Presentation Paper, Q2546A Glossy HP Laser Presentation Paper, Q2552A Glossy HP - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 166
Select the corresponding settings in the printer driver. Supported tough paper HP paper name HP LaserJet Tough Paper HP LaserJet Tough Paper Product code Q1298A Q1298B press the OK button. 8. Follow the instructions on the test page to complete the adjustment. 150 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 167
: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used. To enable this feature by , and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab. ● .pdf ● .prn ● .pcl ● .ps ● .cht 1. Insert the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 168
152 Chapter 8 Print tasks ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 169
9 Color ● Adjust color ● Match colors ● Advanced color use ENWW 153 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 170
. Print in Grayscale Select the Print in Grayscale option (Windows) or the Print Color as Gray option (Mac) from the printer driver to print a color document in black and white. This option is useful for printing color documents that will be photocopied or faxed. The product uses the monochrome mode - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 171
● Mac: Open the Advanced menu, or select the appropriate tab with the Color/Quality Options tab. Click the HP EasyColor check box to clear it, and then enable the manual settings. Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 172
enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/ Quality Options tab in the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 173
. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating system ● Monitors and - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 174
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp5525. Use the following procedure to print color samples at the product using the control panel: 1. Press the Home button . 2. Press the down arrow to highlight - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 175
HP color laser high-gloss papers, HP Image REt 3600 provides superior results on all supported media, and under a variety of environmental conditions. Paper selection For the best color and image quality, select the appropriate paper type from the control panel menu or from the printer driver. Color - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 176
language for monitors, input devices (scanners and digital cameras), and output devices (printers and plotters). It is the default color space used for HP products, Microsoft operating systems, the World Wide Web, and most office software. The sRGB standard represents the typical Windows monitor - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 177
10 Manage and maintain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Install external I/O cards ● Clean the product ● Product updates ENWW 161 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 178
options. Use this report to find the product IP address or host name, the current firmware version, and information about network protocols. 1. At the control panel, press the Home button product IP address or host name is listed on the HP Jetdirect page. 162 Chapter 10 Manage and maintain ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 179
Server is automatically available. NOTE: For complete information about using the HP Embedded Web Server, see the HP Embedded Web Server User Guide, which is on the HP website at www.hp.com/support/cljcp5525. Open the HP Embedded Web Server by using a network connection 1. Identify the product IP - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 180
HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help you solve problems. These pages also show additional services following file types are supported: ● .txt ● .ps ● .pdf ● .pcl ● . supplies to specific e-mail - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 181
the product functionality. Firmware upgrade Download and install product firmware upgrade files. Print supported for walk-up USB printing: ● .pdf ● .prn ● .pcl ● .ps ● .cht Table 10-3 HP Embedded Web Server Print tab Menu Description Retrieve Job From USB Manage Stored Jobs Restrict Color - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 182
Web Server Other Links list Menu Description HP Instant Support Connects you to the HP website to help you find solutions to product problems. Shop for Supplies Connects you to the HP website for ordering supplies. Product Support Connects to the support site for the product, from which you - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 183
issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin software can automatically notify you when new plug-ins are - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 184
button. Make note of the password and store it in a safe place. Encryption support: HP Encrypted High Performance Hard Disks This product includes an encrypted hard disk (standard for the HP Color LaserJet CP5525xh; optional on other models). This hard disk provides hardware-based encryption so you - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 185
the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide. 1. Go to www.hp.com/support. 2. Type Secure Hard Disk into the search box and click the >> button. 3. Click the HP Secure High Performance Hard Disk Drive link. 4. Click the Manuals link. Secure stored jobs You can - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 186
Economy settings Optimize speed or energy usage The optimum speed or energy usage feature controls the fuser cool down behavior. The following settings are available: Faster First Page Save Energy Save More Energy Save Most Energy The fuser maintains power and the first page processes faster for - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 187
up or down arrow / to select the appropriate time period, and then press the OK button. Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have the Sleep - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 188
Set the time format Set the time zone 1. Open the Date/Time Format menu, and then select the Time Format menu. 2. Press the up arrow or down arrow / to select the time format, and then press the OK button. 1. Open the Date/Time menu, and then select the Time Zone menu. 2. Press the up arrow or down - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 189
print server card or external EIO hard drive in the available EIO slot. NOTE: This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: This illustration might not show all the cables. ENWW Install - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 190
the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded. 4. Firmly insert the HP Jetdirect print server card or other EIO accessory into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 191
7. Print a configuration page. An HP Jetdirect configuration page that contains network instructions. ● Reinstall the software, choosing the network installation this time. Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 192
After the first side prints, reload the page into Tray 1 according the instructions, and then press the OK button. After the second side prints, the To download the most recent firmware upgrade for the product, go to www.hp.com/support/ cljcp5525 or www.hp.com/go/cljcp5525_firmware. 176 Chapter - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 193
does not feed automatically ● Product feeds multiple sheets ● Improve print quality ● The product does not print or it prints slowly ● Solve walk-up USB printing problems ● Solve connectivity problems ● Solve software problems ENWW 177 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 194
. The guide is available from this website: www.hp.com/support/cljcp5525. You can print this guide and keep it near the product. The control panel has built-in help that guides you through several tasks, such as replacing print cartridges and clearing jams. 178 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 195
strip and its voltage is not within specifications, plug the product directly into the wall problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 196
for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 197
status of or problems with the product . If a critical error persists, service is required. Control-panel messages The the control panel, follow the on-screen instructions to resolve the issue. If the turn the product off then on. Contact HP support if you continue to experience issues with the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 198
are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. See Paper and print media on page 71. You are using media that has already passed through a printer or copier. Do not use media - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 199
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 200
Clear jams in the upper right door WARNING! The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the upper right door. 2. Gently pull the paper out of the pickup area. 184 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 201
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller 1 (callout 1). Contaminants on the roller can affect print quality. 4. Paper could be jammed inside the fuser where it would not be visible. Open the fuser jam - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 202
Clear jams in the lower right door 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. 186 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 203
Clear jams in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the upper right door. ENWW Clear jams - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 204
3. Gently pull the paper out of the pick up area. 4. Close the upper right door. 188 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 205
Clear jams from Tray 2, Tray 3, or an optional tray CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams from the upper and lower right door before opening a tray. 1. Open the tray and - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 206
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 190 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 207
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. 1. Press the Home button . 2. Press the down arrow to highlight the Administration menu, and then press the OK button. 3. Press the down arrow to highlight the General Settings menu, and then press the OK - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 208
tray is configured. The guides in the tray are not against the paper. Verify that the paper guides are touching the paper. The manual-feed prompt is set to Always. The product always prompts for manual feed, even if the media is loaded in the specified tray. 192 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 209
into the tray. NOTE: Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together. Use only paper that meets HP paper specifications for this product. Make sure that the paper guides match the size of paper being used. ENWW Product feeds multiple sheets 193 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 210
Improve print quality You can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver. ● Use paper that meets HP specifications for this product. ● Clean the product as necessary. ● Replace print cartridges when they are reaching - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 211
and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing After the first side prints, reload the page into Tray 1 according the instructions, and then press the OK button. After the second side prints, the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 212
the instructions on the test page to complete the adjustment. Internal print-quality test pages Use the built-in print-quality troubleshooting pages to help diagnose and solve print-quality problems. 1. the part number for the correct genuine HP print cartridge. 196 Chapter 11 Solve problems ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 213
, use the repeating defects information in this document to identify the cause of the problem. Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 214
in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer Download additional printer drivers from this Web site: www.hp.com/support/cljcp5525. Repetitive defects ruler If the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 215
The product does not print or it prints slowly Problem Pages print but are totally blank. Pages print appears on all of the pages. To check the product, print a Configuration page. Replace the toner cartridges if a Supplies very low message is displayed. Print on a different type of paper. Proper - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 216
Solve walk-up USB printing problems ● The Open From USB menu does not open when you insert From USB menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types. 2. You might have too many files in a - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 217
New software programs have caused compatibility problems. Verify that any new software programs are correctly installed and that they use the correct printer driver. Your computer or workstation is set up incorrectly. Check the network drivers, printer drivers, and the network redirection. Verify - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 218
Solve software problems Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. Install the software from the CD, and follow the onscreen instructions. NOTE: Close any applications that are running. To close an application that has - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 219
is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages, or go to www.microsoft.com. Solve common Mac problems The printer driver is not listed in the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 220
Printer host name in the Printer Setup Utility or the printer driver does not automatically set up your selected product in the Printer OS X 10.4: Library/Printers/PPDs/Contents/ Resources/. Printers/PPDs/ Contents/Resources Reinstall the software. See the getting started guide for instructions - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 221
the print queue. Open print monitor and select Start Printer. The wrong product name or IP address is being not print with the correct fonts. Cause Solution This problem occurs with some programs. ● Try downloading the fonts USB Adapter Card Support software. The most current version of this software - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 222
, the product does not appear in the Printer Setup Utility or the Print & Fax list after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 223
A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 207 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 224
supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Use the HP Embedded Web Server on page 163 208 Appendix - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 225
-sheet trays. CE725A Print cartridges Item Description1 HP Color LaserJet black print cartridge Black cartridge HP Color LaserJet cyan print cartridge Cyan cartridge HP Color LaserJet yellow print cartridge Yellow cartridge HP Color LaserJet magenta print cartridge Magenta cartridge 1 For - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 226
Maintenance kits Item Fuser kit Transfer kit Toner Collection Unit Description Part number 110 Volt replacement fuser CE977A 220 for Trays 2-6, and 6 pickup rollers for Trays 1-6. CE979A Receptacle for toner that has not fused to CE980A the paper. 210 Appendix A Supplies and accessories ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 227
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement ● Data stored on the print cartridge ● End User - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 228
Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CP5525n, CP5525dn, CP5525xh DURATION OF LIMITED WARRANTY One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 229
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Hewlett-Packard limited warranty statement 213 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 230
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 231
of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 232
any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs. The data collected from the print chip inoperable, the memory chip cannot be used in an HP product. 216 Appendix B Service and support ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 233
check the product support pages of HP's website (hp.com) to learn HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 234
you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP will not use such information in a form that personally identifies you - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 235
© 2009 Hewlett-Packard Development Company, L.P. Rev. 04/09 ENWW End User License Agreement 219 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 236
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 220 Appendix B Service and support ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 237
www.hp.com/support/. Get 24-hour Internet support www.hp.com/support/cljcp5525 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/support/cljcp5525 Order additional HP service or maintenance - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 238
222 Appendix B Service and support ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 239
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications ENWW 223 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 240
Physical specifications Table C-1 Product dimensions Product Height HP Color LaserJet CP5525n 465 mm (18.3 in) HP Color LaserJet CP5525dn 465 mm (18.3 in) HP Color LaserJet CP5525xh 885 mm (34.8 in) Depth 586 mm (23 in) 586 mm (23 in) 688 mm (27 in) Width 544 mm (21.4 in) 544 mm (21.4 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 241
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements ENWW 225 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 242
and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation own expense. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 243
and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 244
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 245
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. Material restrictions This HP product does not contain added mercury. This HP HP Color LaserJet Enterprise CP5520 Series Printer service or the shop where - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 246
Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 247
: HP LaserJet Enterprise CP5525 Series Including: CE860A - 500-sheet paper tray CE725A - 3x500-sheet paper tray and stand Regulatory Model Number2) Product Options: BOISB-0905-00 ALL Print Cartridges: CE270A, CE271A, CE272A, CE273A conforms to the following Product Specifications: SAFETY - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 248
topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company, - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 249
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the other than those specified in this user guide may result in exposure to hazardous CEM ». » VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 250
än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CP5525n, CP5525dn, CP5525xh - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 251
VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 252
236 Appendix D Regulatory information ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 253
numbers 209 acoustic specifications 224 address, printer Macintosh, troubleshooting 204 Administration color options HP EasyColor (Windows) 156 setting (Windows) 129 Color tab settings 57 Color usage, Macintosh 51 configurations, models 2 configuring IP address 47, 64 connectivity solving problems - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 254
, specifications 224 environmental features 3 Environmental Product Stewardship Program 227 EPS files, troubleshooting 205 error messages control panel 181 e-mail alerts 51 numerical list 106 types of 181 errors software 202 European Union, waste disposal 229 Explorer, versions supported HP - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 255
wired networks 65 software, wired networks, Mac 48 toner collection unit 100 installing Mac software 46 interface ports locating 6 Internet Explorer, versions supported HP Embedded Web Server 163 IP address configuring 47, 64 Macintosh, troubleshooting 204 IP addressing 63 IP Security 168 IPsec 168 - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 256
removing software 49 software 51 supported operating systems 46 Macintosh HP Utility 51 problems, troubleshooting 203 resize documents 53 support 221 USB card, troubleshooting 205 Macintosh driver settings custom-size paper 53 Job Storage 56 Services tab 57 watermarks 55 Manage Supplies menu, - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 257
Settings menu, control panel 20 print tab HP Embedded Web Server 165 print tasks 113 printer drivers choosing 197 printer drivers (Mac) changing settings 50 settings 54 troubleshooting 203 printer drivers (Windows) changing settings 40 settings 115 supported 36 printing canceling jobs 114 from USB - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 258
-connect problems 201 network problems 201 walk-up USB printing problems 200 special media guidelines 72 special paper guidelines 72 printing (Windows) 134 specifications electrical and acoustic 224 operating environment 224 sRGB settings 160 status HP Utility, Macintosh 51 Macintosh services tab - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 259
221 fraud reports 97 HP Web Jetadmin, downloading 167 Macintosh customer support 221 Material Safety Data Sheet (MSDS) 230 universal print driver 38 Windows changing paper types and sizes 74 driver settings 40 drivers supported 36 problem-solving issues 203 supported operating systems 36 universal - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 260
244 Index ENWW - HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 261
- HP Color LaserJet Enterprise CP5520 | HP Color LaserJet Enterprise CP5520 - User - Page 262
© 2010 Hewlett-Packard Development Company, L.P. www.hp.com *CE707-90901* *CE707-90901* CE707-90901
COLOR LASERJET ENTERPRISE CP5520
PRINTER SERIES
User Guide