HP Color LaserJet Enterprise CP5525 Service Manual

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HP Color LaserJet Enterprise CP5525 manual table of contents:

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  HP COLOR LASERJET ENTERPRISE CP5520 PRINTER SERIES Service Manual
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  HP Color LaserJet Enterprise CP5520 Printer Series Service Manual
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  ...are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part...
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  Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to...
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  iv Conventions used in this guide ENWW
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  Table of contents 1 Theory of operation ...1 Basic operation ...2 Major product systems ...2 Product block diagram ...2 Sequence of operation ...3 Normal sequence of operation ...3 Formatter-control system ...5 Sleep mode ...5 Input/output ...6 CPU ...6 Memory ...6 Firmware ...6 Nonvolatile memory...
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  ... ...38 Primary transfer roller engagement and disengagement control ...39 ITB unit presence detection ...40 ITB cleaning mechanism ...40 Calibration ...41 Color-misregistration control ...42 Environment change control ...43 Image stabilization control ...43 Image density control (DMAX) ...43 Image ...
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  ... ...84 Removal and replacement strategy ...84 Electrostatic discharge ...84 Required tools ...85 Service approach ...86 Before performing service ...86 After performing service ...86 Post-service test ...86 Print-quality test ...86 Removal and replacement ...
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  ... assembly ...142 Lifter-drive assembly ...145 Remove the lifter-drive assembly ...145 ITB front guide assembly ...148 ITB rear guide assembly ...151 Residual toner full sensor ...152 Remove the residual toner full sensor ...152 Main drive assembly ...157 ...
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  Install the main drive assembly ...167 Fuser drive assembly ...172 Remove the fuser drive assembly ...172 Install a replacement fuser drive assembly ...174 Fuser gear assembly ...176 Remove the fuser gear assembly ...176 Install a replacement fuser gear assembly ...182 Paper delivery assembly ......
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  ...-lower cover ...249 3 x 500 rear-lower cover ...250 Remove the 3 x 500 rear-lower cover ...250 3 x 500 paper deck pickup assembly ...251 Remove the 3 x 500 paper deck pickup assembly ...251 3 Solve problems ...253 Solve problems checklist ...254 Menu map ...256 Current settings pages ...256 x ENWW
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  ...Trays menu ...271 Network Settings menu ...272 Troubleshooting menu ...275 Device Maintenance menu ...276...Firmware Upgrade menu ...277 Service menu ...278 Troubleshooting process ...279 Determine the problem source ...... button ...288 Paper-path test ...288 Manual sensor test ...289 Front-door opening/...
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  ... pressure-release sensor (PS9) ...296 Fuser output sensor (PS6) ...297 Developer alienation sensor (PS11) ...298 ITB alienation switch (SW5) ...299 Tray/Bin manual sensor test ...300 Tray 1 paper sensor (PS2) ...302 Tray 2 paper present sensor (PS1) ...303 Tray 2 paper surface sensor (PS4) ...304 ...
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  ... cleaning page ...349 Configuration page ...350 Configuration page ...350 HP embedded Jetdirect page ...352 Finding important information on the configuration pages ...353 Color-band test ...354 Print quality troubleshooting tools ...355 Repetitive image-defect ruler ...
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  ...very low ...413 10.XX.34 Used supply in use ...414 10.XX.40 Genuine HP supplies installed ...414 10.XX.41 Unsupported supply in use ...415 10.XX.70...low ...415 10.YY.15 Install ...416 10.YY.25 Wrong cartridge in slot ...416 10.YY.35 Incompatible ...417 11.00.YY Internal clock...
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  ......436 47.00.XX ...436 47.01.XX ...436 47.02.XX ...436 47.03.XX ...437 47.04.XX ...437 47.05.00 ...437 47.06.XX ...437 47.WX.YZ Printer calibration error To continue, press OK ...437 50.WX.YZ Fuser error To continue, turn off then on ...439 51.00.YY Error ...442 52.XX.00 Error To continue, turn off ...
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  99.00.10 Upgrade canceled by user ...457 99.00.11 Upgrade canceled by user ...457 99.00.12 Upgrade not performed the file is invalid ...457 99.00.13 Upgrade not performed the file is invalid ...458 99.00.14 Upgrade not performed the file is invalid ...458 99.00.2X ...458 99.09.60 Unsupported disk ...
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  ... ...470 Expected drive missing ...470 HP Secure Hard Drive disabled ...470...> Do not power off ...475 Manually feed output stack Then press... to cancel ...476 Paused ...477 Performing Color Band Test...477 Performing Paper... Printing CMYK samples...477 Printing Color Usage Log...478 Printing Configuration...
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  ... Printing Menu Map...479 Printing PQ Troubleshooting...480 Printing Registration Page...480 ... Factory Settings ...484 Restricted from printing in color ...485 Rotating motor ...485 Rotating ... Tray open ...487 Tray overfilled ...488 Troubleshooting ...488 Type mismatch Tray ...488 ...
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  Wrong cartridge in slot ...491 Event-log messages ...492 Print an event log ...493 ...Product will not duplex or duplexes incorrectly ...520 Use manual print modes ...521 Solve image-quality problems ...-connect problems ...533 Solve network problems ...533 Service mode functions ...534 ENWW xix
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  Service menu ...534 Product resets ...536 Restore factory-set defaults ...536 Clean Disk ... Parts and diagrams ...551 Order parts by authorized service providers ...552 Order parts, accessories, and ... ...553 Customer self repair parts ...553 Service replacement parts ...555 Accessories part numbers ......
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  ... Warranty: LaserJet print cartridge limited warranty statement ...633 Color LaserJet Fuser Kit, Transfer Kit, and Toner Collection...Power consumption ...645 Paper use ...645 Plastics ...645 HP LaserJet print supplies ...645 Return and recycling instructions ...646 United States and Puerto Rico ...646 ...
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  ... ...651 Hard-disk-drive memory ...651 Safety statements ...652 Laser safety ...652 Canadian DOC regulations ...652 VCCI statement (Japan) ...652 Power cord instructions ...652 Power cord statement (Japan) ...652 EMC statement (China) ...653 EMC statement (Korea) ...653 EMI statement (Taiwan) ...653 ...
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  1 Theory of operation Basic operation Formatter-control system Engine-control system Image-formation system Pickup, feed, and delivery system Paper feeder Optional 3X500-sheet paper deck ENWW 1
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  Basic operation Major product systems The product contains the following five systems Engine-control system Laser scanner system Image-formation system Media feed system Optional paper feeder system Product block diagram Figure 1-1 Product block diagram LASER SCANNER SYSTEM IMAGE-FORMATION ...
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  Sequence of operation The DC controller in the engine-control system controls the operational sequences of the product. The following table describes durations and operations for each period of a print operation from the time the product is turned on until the motor stops rotating. Normal sequence...
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  Table 1-1 Sequence of operation (continued) Name PRINT Timing From the end of the INTR period until the last sheet completes the fusing operation. Purpose Prints LSTR (last rotation) From the end of the PRINT period until the main motor stops rotating. Forms the image on the photosensitive drum ...
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  ...bidirectional interface The formatter receives a print job from the network or bidirectional interface and separates it into image information and instructions that control the printing process. The DC controller PCA synchronizes the image-formation system with the paper-input and -output systems, ...
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  ... data is sent to the print engine. NOTE: If the product encounters a problem when managing available memory, a clearable warning message appears on the ... are retained when the product is turned off or disconnected. PJL overview The printer job language (PJL) is an integral part of configuration, in ...
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  ... to the product in landscape mode, the subsequent print jobs print in landscape mode only if they are formatted for landscape printing. PML The printer management language (PML) allows remote configuration and status read-back through the I/O ports. Control panel The formatter sends and receives ...
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  Engine-control system The engine-control system coordinates all product functions, according to commands that the formatter sends. The engine-control system drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system. The engine control system contains the ...
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  DC controller The DC controller controls the operational sequence of the product. Figure 1-3 DC controller diagram Cartridge (x4) Developing highvoltage power supply Motor Fan Transfer 1 highvoltage power supply ITB ass'y Solenoid Switch T2 roller Transfer 2 highvoltage power supply DC ...
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  ...2 Primary transfer disengagement switch Toner collection unit switch Tray 2 cassette media end guide position switch Tray 2 cassette media width guide position switch Tray 2 cassette pickup solenoid Tray 1 pickup solenoid Duplex reverse solenoid 1 (duplex ...
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  Table 1-2 Electrical components (continued) Component type Motor Abbreviation M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 Tray 2 cassette lifter motor Scanner motor Name ITB Motor Drum motor Developing motor Fuser motor Pickup motor Developing disengagement motor Duplex reverse motor (duplex model only) Duplex ...
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  Motors The product has ten motors for paper feed and image formation. The DC controller determines there is a motor failure if a motor does not reach a specified speed within a specified period after motor startup, or if the rotational speed is outside a specified range for a specified period.` ...
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  Table 1-3 Motors Description Components driven Failure detection Yes ITB motor (M1) ITB Black photosensitive drum Black developing roller Drum motor (M2) Developing motor (M3) Fuser motor (M4) Yellow, magenta, and cyan photosensitive drums Yellow, magenta, and cyan developing rollers Fuser ...
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  Fans The product uses three fans to maintain the correct internal temperature. The DC controller determines a fan failure when a fan locks for a specified period after it starts driving. Figure 1-5 Fans Power supply fa n Formatter fa n Fuser fa n Table 1-4 Fans Description Power supply fan (FM1...
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  Fuser-control circuit The fuser-control circuit monitors and controls the temperature in the fuser. The product uses on-demand fusing. The fuser-control circuit consists of the following major components Fuser main heater (H1): Heats the center of the fuser sleeve Fuser sub heater (H2): Heats the ...
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  Fuser temperature control The fuser temperature control maintains the fuser heater at its targeted temperature. The fuser main heater and sub heater control the temperature of the fuser sleeve. The DC controller monitors the main thermistor and the sleeve thermistor. The DC controller controls the ...
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  Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater. The following three protective components prevent an abnormal temperature rise of the fuser heater: ● DC controller ◦ ● The DC controller ...
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  Fuser failure detection The DC controller determines a fuser unit failure, deactivates the FUSER HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater, and then notifies the formatter of a failure state when it encounters the following conditions Abnormal ...
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  Low-voltage power supply The low-voltage power supply (LVPS) converts AC input voltage to DC voltage. Figure 1-8 Low-voltage power supply Power switch SW1 Low-voltage power supply Formatter FU101 Noise filter Rectifying circuit +3.3V generation circuit Remote switch control circuit +3.3V ...
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  +5V Supplied constantly Stopped during Sleep mode +5R +3.3V Interrupted when the front or right door is opened Supplied constantly 20 Chapter 1 Theory of operation ENWW
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  ... power cord is plugged into a power receptacle and the power switch is in the off position. You must unplug the product power cord before servicing the product. WARNING! If you believe the overcurrent or overvoltage protection circuits have been activated, do not plug in the product power cord or ...
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  High-voltage power supply The DC controller controls the high-voltage power supply to generate biases. Figure 1-9 High-voltage power supply TR1 high-voltage power supply Primary transfer bias circuit TRI-1 TRI-2 PRI-1 PRI-2 PRI-3 TRI-3 TRI-4 DEV-1 DEV-2 DEV-3 DEV-4 PRI-4 FG Developing ...
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  ● ● Primary transfer roller: The primary transfer bias is used to transfer the toner from each photosensitive drum onto the ITB. Secondary transfer roller: The secondary transfer bias is used to transfer the toner image from the ITB onto the paper. The reversed bias is applied to transfer ...
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  Laser scanner system The laser scanner system forms latent images on the photosensitive drums according to the VIDEO signals sent from the formatter. The main components of the laser/scanner are the laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to ...
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  Laser failure detection The DC controller determines an optical unit failure and notifies the formatter, if the laser/scanner encounters the following conditions: ● ● The scanner motor does not reach a specified rotation frequency within a specified period of the scanner motor start up. The ...
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  Image-formation system Electrophotographic process The electrophotographic process forms an image on the paper. Following are the major components used in the process Print cartridges Intermediate transfer belt (ITB) Secondary transfer roller Fuser Laser scanner The DC controller uses the laser ...
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  Figure 1-12 Electrophotographic process drive system M2 Drum motor M4 Fuser motor Developing roller Developing roller Developing roller Developing roller M3 Developing motor M1 ITB motor ENWW Image-formation system 27
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  Image formation process Each of the following processes functions independently and must be coordinated with the other product processes. Image formation consists of the following processes: Latent-image formation block Step 1: pre-exposure Step 2: primary charging Step 3: laser-beam exposure ...
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  Latent-image formation block During the latent-image formation stage, the laser scanner forms invisible images on the photosensitive drums in the print cartridges. Pre-exposure Step 1: Light from the pre-exposure LED strikes the photosensitive drum surface. This eliminates the residual electrical ...
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  Laser beam exposure Step 3: The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum surface. An electrostatic latent image is formed on the drum where negative charges were neutralized. Figure 1-16 Laser beam exposure Laser beam 30 Chapter 1 Theory of ...
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  Developing block Step 4: In the print cartridge, toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade. The developing bias is applied to the developing roller to create a difference in the electric potential of the drum. When...
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  ... by the bias of the primary transfer roller. The negatively charged toner on the drum surface is transferred onto the ITB. All four color planes are transferred onto the ITB in this step. Figure 1-18 Primary transfer Primary transfer bias Primary transfer roller ITB Photosensitive drum Secondary ...
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  Separation Step 7: The elasticity of the paper and the curvature of the secondary transfer opposed roller cause the paper to separate from the ITB. The static charge eliminator reduces back side static charge of the paper and controls excess discharge after the transfer process for stable media ...
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  ITB cleaning block Step 9: The cleaning blade scrapes the residual toner off the surface of the ITB. The residual toner feed screw deposits residual toner in the toner collection unit. Figure 1-22 ITB cleaning Residual toner feed screw ITB Cleaning blade Drum cleaning block Step 10: The cleaning ...
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  Print cartridges The product has four print cartridges, one for each color: yellow, magenta, cyan, and black. Each of them has the same structure. The cartridges are filled with toner and consist of the following components Photosensitive drum Developing unit Primary charging roller The DC ...
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  ... product is turned on and when each print job is completed, all four of the developing units disengage from the photosensitive drums. When the print mode is in full-color mode, all of the developing units engage with the drums. When the print mode is in black-only mode, only black developing unit ...
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  The DC controller determines a developing disengagement motor abnormality and notifies the formatter when it does not detect a specified signal from the developing disengagement sensor during the developing roller engagement and disengagement operation. Figure 1-25 Developing unit engagement and ...
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  ITB unit The ITB unit receives the toner image from the photosensitive drums and transfers the complete toner image to the print media. The ITB unit consists of the following components ITB ITB drive roller Primary transfer rollers ITB cleaner The ITB motor drives the ITB drive roller which ...
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  ... M4 Fuser motor Primary transfer disengagement solenoid ITB SW5 SL5 Primary transfer disengagement switch Primary transfer disengagement cam YMC slide plate Bk slide plate Primary transfer roller ...
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  ... also is the home position for the primary transfer rollers. All rollers engaged: The ITB engages with all the four photosensitive drums. This is the state for full-color jobs. Only black roller engaged: The ITB engages with only the black photosensitive drum. This is the state for the black-only ...
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  ... print a high-quality image. The calibration corrects a color-misregistration and color-density variation caused by environment changes or variation inherent in the product. The product performs the following calibrations Color-misregistration control Environment change control Image stabilization ...
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  ...by the variation inherent in the laser scanner units or cartridges. The color-misregistration control corrects the following Horizontal scanning start... specified range during the cartridge-presence detection or when starting the color-misregistration control, the DC controller determines an abnormal...
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  Environment change control The environment change control calibrates each high-voltage bias to obtain an appropriate image according to the environment changes. The DC controller determines the environment, where the product is installed, based on the surrounding temperature and humidity data from ...
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  Pickup, feed, and delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The duplex model has a mechanism that reverses and refeeds the print media to print two sides automatically. Figure 1-30 Pickup, feed, and delivery system Duplex flapper Duplex ...
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  Figure 1-31 Pickup, feed, and delivery system blocks Fuser-and-delivery block Duplex block Pickup-and-feed block ENWW Pickup, feed, and delivery system 45
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  Photo sensors Figure 1-32 Photo sensors (paper path) PS10 PS6 PS7 PS8 PS5 PS3 PS2 MS PS1 PS4 Table 1-5 Photo sensors and switches (product) Item PS1 PS2 PS3 PS4 PS5 Description Tray 2 cassette paper-presence sensor Tray 1 (MP tray) paper-presence sensor Last-paper sensor Tray 2 cassette paper-...
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  Motors and solenoids Figure 1-33 Motors and solenoids (paper path) M4 M7 SL3 M8 M1 SL1 M9 SL2 M5 For duplex model only Table 1-6 Motors and solenoids (paper path) Item M1 M4 M5 M7 M8 Description ITB motor Fuser motor Pickup motor Duplex reverse motor (duplex models only) Duplex feed motor (...
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  Tray 2 cassette pickup The operational sequence of the Tray 2 cassette pickup is as follows: 1. 2. 3. 4. 5. 6. 7. 8. The product is turned on or the Tray 2 cassette is inserted. The lift-up operation and the lifting plate spring move up the lifting plate to the position where the paper can be ...
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  Tray 2 cassette multiple-feed prevention The product uses a separation roller method to prevent multiple sheets of print media from entering the paper path. The Tray 2 cassette separation roller does not have its own driving force. Therefore the Tray 2 cassette separation roller follows the ...
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  Tray 2 cassette media-size detection and Tray 2 cassette-presence detection The DC controller detects the size of paper loaded in the Tray 2 cassette by using the Tray 2 cassettemedia-end switch and Tary 2 cassette media width switch. The DC controller also detects the presence of the cassette by ...
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  Tray 2 cassette lift-up operation The cassette lift-up operation keeps the surface of the paper stack surface at the correct pickup position whenever the following conditions occur: ● ● Product power is turned on Tray 2 cassette is installed The list below describes the sequence of the Tray 2 ...
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  The DC controller determines a Tray 2 cassette lifter motor failure and notifies the formatter if the Tray 2 cassette-media-stack surface sensor does not detect the lifter rack within a specified period after the Tray 2 cassette lifter motor starts rotating. Figure 1-36 Tary 2 cassette lift-up ...
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  Cassette media-presence detection The Tray 2 cassette-media-out sensor detects the presence of paper in the Tray 2 cassette. The DC controller notifies the formatter when the Tray 2 cassette-media-out sensor detects the media is absent. Figure 1-37 Tray 2 cassette media-presence detection DC ...
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  The MP tray media presence sensor detects the presence of print media on the MP tray. Figure 1-38 Tray 1 (MP tray) paper pickup DC controller Pickup motor M5 PS2: MP tray media presence sensor SL2 MP tray pickup roller MP tray pickup solenoid Lifting plate MP tray separation pad Tray 1 (MP tray...
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  The DC controller notifies the formatter of a media absence when it detects the last-paper by the lastpaper sensor. Figure 1-39 Tray 1 (MP tray) last-paper detection DC controller Feed direction La p st- ap er PS3: Last-paper sensor MP tray last-paper detection roller Cross sectional view from...
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  The DC controller notifies the formatter of a paper size mismatch error when the paper length detected by the TOP sensor does not match the paper size specified by the formatter. Figure 1-40 Paper feed DC controller ITB motor M1 M5 Pickup motor PS5 TOP sensor Registration shutter Registration...
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  Skew-feed prevention The printer corrects the skew feed without decreasing the throughput. 1. 2. 3. The leading edge of paper strikes the registration shutter and aligns. As the feed rollers keep pushing the paper, the paper gets warped against the registration shutter. The stiffness of paper pushes...
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  Media detection The product automatically selects an optimal print mode for a print-media by monitoring the media sensors on the paper path. Media detection sensor types ● ● Reflected light type (detects the glossiness of paper) Transmitted light type (detects the thickness of paper) The DC ...
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  Feed-speed control The product adjusts the feed speed to obtain the best print quality depending on the type of print media. The product prints at the speed corresponding to the print mode specified by the formatter. Auto Sense mode Print mode Print speed Media sensor detection Yes Yes Yes No Yes ...
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  Two loop sensors located between the fuser sleeve and the ITB detect the paper loop. Accordingly the DC controller controls the rotational speed of the fuser motor to keep the loop amount properly. ● ● Loop sensor 1: Detects the paper loop for heavy media Loop sensor 2: Detects the paper loop ...
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  Pressure roller pressurization and depressurization control The product releases the pressure roller from the fuser sleeve, except during printing, to prevent deforming the fuser sleeve and the pressure roller and to facilitate the jam-clearing procedure. 1. 2. The DC controller reverses the fuser ...
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  Output bin full detection The output bin media-full sensor detects whether the output bin is full of printed pages. The DC controller determines the output bin is full and notifies the formatter when it senses the output bin mediafull sensor is on for a specified period during standby or printing. ...
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  Duplex block (duplex models only) The duplex block reverses and feeds the paper. Figure 1-45 Duplex block Duplex block Only for the duplex model Simplex p aper path Duplex paper path (duplex model ) Duplex reverse and duplex feed control The duplex reverse control reverses the paper after the ...
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  5. 6. The duplex feed motor rotates. The duplex feed roller feeds the paper. Figure 1-46 Duplex operation DC controller M7 Duplex reverse motor Duplex reverse roller SL3 Duplex reverse solenoid M8 Duplex feed motor Duplex feed roller Duplex ass'y Duplex flapper Only for the duplex model ...
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  Table 1-8 Paper sizes, duplex operation Paper size A4-R A3 Letter-R B4 B5-R Ledger Legal A4 B5 Letter A5-R Executive One-sheet operation Two-sheet operation Duplexing media feed mode One-sheet operation Table 1-9 Print modes, duplex operation Print mode AUTO Normal Light Light rough Heavy Extra ...
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  Jam detection The product uses the following sensors to detect the presence of print-media and to check whether the print-media is being fed correctly or has jammed TOP sensor (PS5) Fuser delivery sensor (PS6) Loop sensor 1 (PS7) Loop sensor 2 (PS8) Output bin media full sensor (PS10) PS10 Figure...
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  ...it does not detect the trailing edge of paper after it detects the leading edge. One of the following sensors detects a presence of paper when the printer is turned on or when the door is closed TOP sensor Fuser delivery sensor Loop sensor 1 Loop sensor 2 NOTE: The product automatically clears all...
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  Paper feeder This product supports a 500-sheet tray (Tray 3). The operational sequence of the paper feeder is controlled by the paper feeder controller PCA. Figure 1-48 Paper-feeder paper path PF pickup roller PF separation roller PF feed roller Figure 1-49 Paper-feeder block diagram Paper feeder...
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  Paper-feeder motors The paper feeder has two motors for paper feed and cassette lift-up operation. Figure 1-50 Paper-feeder motors PF lifter motor (M2) PF pickup motor (M1) Table 1-10 Paper-feeder motors Motor PF pickup motor (M1) Driving part PF pickup roller PF separation roller PF feed roller ...
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  Paper-feeder paper pickup and feed The pickup-and-feed operation picks up one sheet of print media in the paper-feeder cassette and feeds it to the product. Figure 1-51 Paper-feeder electrical components SR1 SW3 SW2 SR2 SR3 SW1 SL1 M2 M1 Table 1-11 Paper-feeder electrical components Component ...
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  Table 1-12 Cassette media-size detection and cassette-presence detection (Tray 3) Paper size Paper feeder Cassette media-width sensor Top switch Executive Letter A5 B5 A4 Ledger Legal B4 A3 A4-R Letter-R Universal Cassette absent Off Off On Off Off Off On Off Off Center switch On Off On On Off Off ...
• Page 96
  ... period, including a retry, after the PF pickup solenoid is turned on. The PF paper-feed sensor detects a presence of paper when the printer is turned on, when the door is closed or when the automatic delivery is performed. A door open is detected during paper-feed operation. PF door open jam 72 ...
• Page 97
  Optional 3X500-sheet paper deck The 3x500-sheet paper deck is installed at bottom of the product. It picks up the paper and feeds it to the printer. The paper deck controller controls the operational sequence of the paper deck. Figure 1-54 3X500-sheet paper deck Paper feeder Paper deck cassette 1...
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  Figure 1-55 3X500-sheet paper deck block diagram Paper deck cassette1 Motor +3.3V +24V DC controller Paper deck controller 1 Photointerrupter Solenoid Switch Paper deck cassette 2 Motor Paper deck controller 2 Solenoid Photointerrupter Paper deck cassette 3 Motor Paper deck controller 3 ...
• Page 99
  Table 1-13 3X500-sheet paper deck (continued) Component Solenoid SL1 SL82 SL92 Photointerrupter SR1 SR2 SR3 SR81 SR82 SR83 SR91 SR92 SR93 Switch SW1 SW2 SW3 SW82 SW83 SW92 SW93 Description Paper deck cassette 1 pickup solenoid Paper deck cassette 2 pickup solenoid Paper deck cassette 3 pickup ...
• Page 100
  Motor control Each of the paper deck cassettes uses two motors for paper-feed and cassette lift-up operation. Figure 1-56 Paper deck motors Paper deck cassette lifter motor Paper deck cassette pickup motor Table 1-14 Paper deck motors Component Component driven Failure detection No Paper deck ...
• Page 101
  Pickup-and-feed operation The pickup-and-feed operation picks up one sheet of paper in the paper deck cassette and feeds it to the product. The paper deck has three cassettes but each cassette performs the same operation. Paper deck cassette 3 is used to describe the pickup-and-feed operation in ...
• Page 102
  Table 1-15 Pickup-and-feed operation (continued) Component Paper deck cassette 2 lifter motor M82 Signal PAPER DECK CASSETTE 2 LIFTER MOTOR CONTROL signal PAPER DECK CASSETTE 2 SOLENOID signal PAPER DECK CASSETTE 2 MEDIA FEED signal PAPER DECK CASSETTE 2 MEDIA STACK SURFACE signal PAPER DECK ...
• Page 103
  Table 1-16 Cassette media-size detection and cassette-presence detection (3X500-sheet paper deck) (continued) B5 A4 Ledger Legal B4 A3 A4-R Letter-R Universal Cassette absent Off Off Off On Off Off On Off Off On On Off Off Off On Off Off Off On On Off Off Off Off On On Off Off Off Off On On On On ...
• Page 104
  The paper deck cassette media-out sensor detects the presence of paper in the paper deck cassette. Paper deck cassette 3 is used to describe the Cassette lift-up operation in this section. Figure 1-58 Cassette lift-up operation Paper deck cassette 1 Paper deck cassette 2 Paper deck cassette 3 ...
• Page 105
  Jam detection The paper deck uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed Paper deck cassette 1 media feed sensor (SR1) Paper deck cassette 2 media feed sensor (SR81) Paper deck cassette 3 media feed sensor (SR91) ...
• Page 106
  ...sensors detects a presence of paper after the automatic delivery is performed when the printer is turned on or when the door is closed Paper deck cassette 1 media... detects the residual paper during the initial sequence after the printer is turned on or after the door is closed Paper deck cassette 1...
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  2 Removal and replacement Introduction Removal and replacement strategy Electrostatic discharge Required tools Service approach Removal and replacement procedures ENWW 83
• Page 108
  ... tips are included to provide directions for difficult or critical replacement procedures. HP does not support repairing individual subassemblies or troubleshooting to the component level. Note the length, diameter, color, type, and location of each screw. Be...
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  Required tools 2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length Small flat blade screwdriver Needle-nose pliers ESD mat or ESD strap (if one is available) Portable USB storage device (USB thumbdrive); for firmware upgrade Penlight (optional) CAUTION: Always use a ...
• Page 110
  ...on page 87. Remove the tray cassette or cassettes. ● ● After performing service Plug in the power cable. Reinstall the print cartridges. Reinstall the...the feeder tray locks to secure the feeder or feeders to the product. Post-service test Perform the following test to verify that the repair ...
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  ... page 111 or Main assemblies on page 130 for information about removing service assemblies. Print cartridges When a print cartridge approaches the end ...is no longer acceptable. The control-panel message also indicates the color of the cartridge that has reached the end of its estimated useful life. ...
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  2. Grasp the handle of the used print cartridge and pull out to remove. 3. Remove the new print cartridge from its protective bag. NOTE: Be careful not to damage the memory tag on the print cartridge. 88 Chapter 2 Removal and replacement ENWW
• Page 113
  4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 5. Remove the orange protective cover from the print cartridge. Place the protective cover on the used print cartridge to protect it during shipping. CAUTION: Avoid prolonged exposure to ...
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  7. Close the front door. 90 Chapter 2 Removal and replacement ENWW
• Page 115
  ...) is designed for a single use. Do not try to empty the tonercollection unit and reuse it. To recycle a discarded toner-collection unit, follow the instructions that come with a replacment toner-collection unit. 1. 2. Open the TCU access door (callout 1) on the product back side. Grasp the top of ...
• Page 116
  4. Install the plug onto the discarded TCU before putting it into the box and mailing it for recycling. Figure 2-4 Remove the toner-collection unit (3 of 3) 92 Chapter 2 Removal and replacement ENWW
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  Fuser CAUTION: The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool. 1. 2. Open the right-door assembly. Grasp the handles and squeeze the blue release levers (callout 1). Figure 2-5 Remove the fuser 1 2 3. Pull the fuser (callout 2) straight out of...
• Page 118
  ... roller (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-6 Remove the pickup roller (Tray 1) (1 of 2) 1 2....
• Page 119
  ... pad (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-8 Remove the separation pad (Tray 1) (1 of 4) 1 2. 2...
• Page 120
  3. Insert the tool under the separation pad. Figure 2-10 Remove the separation pad (Tray 1) (3 of 4) 4. Rotate the top of the tool away from the product to release the separation pad, and then remove the tool and the separation pad together. Figure 2-11 Remove the separation pad (Tray 1) (4 of ...
• Page 121
  ... 2) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. 2. 3. Remove Tray 2 from the product. Open the right-door assembly. On the separation roller assembly, slide the lever (callout 1) toward the unlocked ...
• Page 122
  ...Tray 2) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. 1. 2. 3. 4. Open Tray 2. Open the right-door assembly. Remove the separation roller assembly (see Separation roller assembly (Tray 2) on page 97) Lift...
• Page 123
  ... x 500-sheet paper feeders) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. TIP: You do not have to separate the product from the feeder to remove these rollers. 1. Remove the Tray 3 or Tray 4/5/6 cassette ...
• Page 124
  2. Release three tabs, and then pull the rollers in the direction of the arrow. Figure 2-16 Remove the 1 x 500 or 3 x 500 rollers (2 of 2) Reinstallation tip When you reinstall the rollers, make sure that the rollers snap into place. 100 Chapter 2 Removal and replacement ENWW
• Page 125
  ... surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems. NOTE: If the secondary transfer roller is replaced, HP recommends that the ITB be replaced also. If both components are replaced at the same time, you...
• Page 126
  ...-plastic belt. Skin oils and fingerprints on the belt can cause printquality problems. Always place the ITB on a flat surface in a safe and protected location. NOTE: If the ITB assembly is replaced, HP recommends that the secondary transfer roller be replaced also. If both components are ...
• Page 127
  3. Pull the ITB out of the product until two large handles expand along the right and left side of the ITB. Figure 2-19 Remove the intermediate transfer belt (2 of 3) 4. Grasp the large handles on the ITB, pull it straight out of the product until it stops, and then pull up to remove it from the...
• Page 128
  Reset the New Transfer Kit setting at the control panel NOTE: Use this procedure to reset the internal page count if a replacement ITB and secondary transfer roller are installed. 1. 2. At the control panel, press the Home button Open the following menus 3. Administration Manage Supplies Reset ...
• Page 129
  Formatter PCA CAUTION: ESD sensitive component. Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter. Do not replace the DC ...
• Page 130
  ... surface. Reinstallation tip If the formatter PCA was replaced, print a configuration page and make sure that the serial number and page count information were transfered to the formatter PCA. If they were not, use the Service menu to reset these values. 106 Chapter 2 Removal and replacement ENWW
• Page 131
  Hard Drive Before proceeding, remove the following components: ● Formatter PCA. See Formatter PCA on page 105. Identify the hard drive type ❑ Encrypted hard-disk drive (callout 1) 1 ❑ Solid-state hard drive (callout 1) 1 ENWW Removal and replacement procedures 107
• Page 132
  ... on page 547. 1. Disconnect two connectors (callout 1). Figure 2-23 Remove the encrypted HDD (1 of 3) 1 2. Release one tab (callout 1), and then slightly separate the HDD support arm from the PCA. Figure 2-24 Remove the encrypted HDD (2 of 3) 1 108 Chapter 2 Removal and replacement ENWW
• Page 133
  3. Rotate the HDD up and away from the PCA, and then slide it as shown below to remove it. Figure 2-25 Remove the encrypted HDD (3 of 3) 1 2 Remove the solid-state hard drive NOTE: If you are installing a replacement hard drive, you must reinstall the product firmware. See Product updates on ...
• Page 134
  2. Remove the lock from the PCA. Figure 2-27 Remove the solid-state hard drive (2 of 3) 3. Disconnect the solid-state PCA from the formatter PCA, and then remove it. Figure 2-28 Remove the solid-state hard drive (3 of 3) 110 Chapter 2 Removal and replacement ENWW
• Page 135
  Covers Identification and location Figure 2-29 External panels, covers, and doors 1 5 4 3 2 6 9 8 7 Table 2-1 External panels, covers, and doors Item 1 Description Rear-right cover (see Right-rear cover on page 119) Item 6 Description Top cover (see Top cover on page 121) ENWW Removal and ...
• Page 136
  Table 2-1 External panels, covers, and doors (continued) Item 2 Description Right-door assembly (see Right-door assembly on page 126) Right-front cover and control-panel assembly (see Right-front cover and control-panel assembly on page 113) Front-door assembly (see Front-door assembly on page 123)...
• Page 137
  Right-front cover and control-panel assembly 1. 2. Open the front door and the right door. Remove two screws (callout 1). Figure 2-30 Remove the right-front cover and control-panel assembly (1 of 3) 1 3. Release 3 tabs (callout 1) on the right side of the assembly. Figure 2-31 Remove the right-...
• Page 138
  4. Support the assembly, release one cable retainer (callout 1), and then disconnect two connectors (callout 2). Remove the assembly. Figure 2-32 Remove the right-front cover and control-panel assembly (3 of 3) 2 1 114 Chapter 2 Removal and replacement ENWW
• Page 139
  Left cover 1. 2. 3. Remove Tray 2 from the product. Open the front door. Remove three screws (callout 1). Starting from the left side of the cover, release six tabs (callout 2), and then remove the cover from the product. Figure 2-33 Remove the left cover 2 2 1 TIP: Opening the toner-collection ...
• Page 140
  Rear cover Remove the rear cover ▲ Remove five screws (callout 1), and then remove the cover (callout 2) from the product. Figure 2-34 Remove the rear cover 1 2 116 Chapter 2 Removal and replacement ENWW
• Page 141
  Toner collection unit access door 1. Open the toner collection unit access door (callout 1), remove the toner collection unit, and then release the link arm (callout 2) on the left side of the door. Figure 2-35 Remove the toner collection unit access door (1 of 3) 2 2. 1 Partially close the door...
• Page 142
  3. Rotate the access door down 90 degrees (callout 1), and then pull on the right side of the door (callout 2) to remove the access door. Figure 2-37 Remove the toner collection unit access door (3 of 3) 1 2 118 Chapter 2 Removal and replacement ENWW
• Page 143
  Right-rear cover 1. 2. 3. Remove the rear cover. See Rear cover on page 116. Open the right-door assembly. Remove two screws (callout 1), release one tab (callout 2), and then remove the cover. CAUTION: The ground spring on the back of the cover can easily be dislodged. Be careful not to lose it. ...
• Page 144
  Reinstall the right-rear cover ▲ Make sure that the ground spring (callout 1) is correctly installed before you reinstall the right-rear cover. Figure 2-39 Right-rear cover ground spring 1 120 Chapter 2 Removal and replacement ENWW
• Page 145
  Top cover Before proceeding, remove the following components Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page 115. Remove the rear cover. See Rear cover on page 116. Right-rear cover. See Right-rear cover...
• Page 146
  3. Release two tabs (callout 1), and then remove the cover (callout 2). Figure 2-41 Remove the top cover (2 of 2) 2 1 122 Chapter 2 Removal and replacement ENWW
• Page 147
  Front-door assembly 1. 2. 3. Remove the control panel. See Right-front cover and control-panel assembly on page 113. Open the front door. Remove one screw (callout 1) and the inner cover rail mount (callout 2). CAUTION: As shown in Figure 2-43 Remove the front-door assembly (2 of 4) on page 123, ...
• Page 148
  4. Close the inner cover, and then release two tabs on each stopper (callout 1) with a small flat-blade screwdriver (callout 2). Figure 2-44 Remove the front-door assembly (3 of 4) 1 NOTE: Each tab is at the end of the stopper that is closest to the product. 2 1 124 Chapter 2 Removal and ...
• Page 149
  5. Position the door as shown below (callout 1), and then slide the front-door assembly in the direction that the arrow indicates to remove it from the product. Figure 2-45 Remove the front-door assembly (4 of 4) 1 ENWW Removal and replacement procedures 125
• Page 150
  Right-door assembly Remove the following components: ● ● 1. 2. Rear cover (see Rear cover on page 116) Right rear cover (see Right-rear cover on page 119) Open the right-door assembly Remove one screw (callout 1), release the link arm (callout 2), and then disconnect two connectors (callout 3)....
• Page 151
  ...(2 of 6) 2 1 4. Release one tab (callout 1), and then remove the guide (callout 2). TIP: Release the wire harnesses from the guide as you remove it. Figure 2-48 Remove the right-door assembly (3 of 6) 1 2 ENWW Removal and replacement procedures 127
• Page 152
  5. Disconnect two connectors (callout 1). Figure 2-49 Remove the right-door assembly (4 of 6) 1 6. Remove one screw (callout 1), and then release the link arm (callout 2). Figure 2-50 Remove the right-door assembly (5 of 6) 2 1 128 Chapter 2 Removal and replacement ENWW
• Page 153
  7. Remove two screws (callout 1), remove the hinge (callout 2), and then slide the right-door assembly (callout 3) to the left to remove it. Figure 2-51 Remove the right-door assembly (6 of 6) 1 2 3 ENWW Removal and replacement procedures 129
• Page 154
  ... in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product. Formatter case Before proceeding, remove the following ...
• Page 155
  2. Remove nine screws (callout 1), and then slide the formatter case unit (callout 2) away from the DC controller to remove it. Figure 2-53 Remove the formatter case assembly (2 of 2) 1 ENWW Removal and replacement procedures 131
• Page 156
  Laser/scanner assembly CAUTION: Do not replace the laser scanner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatter RAM. When you install a new laser scanner, it reads the settings from the formatter. Before proceeding, remove the following ...
• Page 157
  ... 2 3 4. 5. Release one tab (callout 1), and then slide the cable guide (callout 2) in the direction that the arrow indicates. Remove the cable guide (callout 2) and the flat cables (callout 3) together, and then remove one spring (callout 4). Figure 2-...
• Page 158
  ... the protective glass strip on top of the assembly. Figure 2-57 Remove the laser/scanner assembly (4 of 4) 1 2 Reinstallation tip Align the assembly with the guides on the left side of the opening when reinstalling the assembly. Align the pin on the bottom of the assembly with the hole in the ...
• Page 159
  Paper pickup assembly Before proceeding, remove the following components Tray 2 cassette. Tray 2 separation roller assembly. See Separation roller assembly (Tray 2) on page 97. ITB. See Intermediate transfer belt (ITB) on page 102. Remove the paper pickup assembly 1. Open the right door, pull out...
• Page 160
  ... might be hidden behind the assembly. Figure 2-59 Remove the paper pickup assembly (2 of 3) 1 3. Pull out one tab (callout 1), and then slide the guide (callout 2) to the right to remove it. Figure 2-60 Remove the paper pickup assembly (3 of 3) 2 1 136 Chapter 2 Removal and replacement ENWW
• Page 161
  4. Remove two screws (callout 1), move the registration sensor flag (callout 2) to the up position, and then pull the paper pickup assembly (callout 3) toward you to remove it. Figure 2-61 Remove the paper pickup assembly (4 of 4) 2 3 1 ENWW Removal and replacement procedures 137
• Page 162
  Reinstall the paper pickup assembly Use the steps below to reinstall the paper pickup assembly. If you are installing a replacement assembly, also see Installing a replacement paper pickup assembly on page 140 after completing these steps. 1. When reassembling the paper pickup assembly (callout 1),...
• Page 163
  2. Make sure that the sensor flag is correctly installed, and that the flag moves properly after reassembling the paper pickup assembly. Figure 2-63 Paper pickup assembly sensor flag correctly installed Figure 2-64 Paper pickup assembly sensor flag incorrectly installed ENWW Removal and ...
• Page 164
  ... a replacement paper pickup assembly ▲ Use the Service menu to reset the New Registration Roller ... . Open the following menus Device Maintenance Service Service Access Code c. d. e. Use the arrow ... . Open the following menus Device Maintenance Service Service Access Code c. Use the arrow ...
• Page 165
  d. Press the Down arrow button press the OK button. to highlight the Media Sensor Value menu, and then Figure 2-65 Media sensor value label e. f. Use the arrow buttons to enter the media sensor value found on the replacement assembly. Press the OK button to save to save the value. ENWW ...
• Page 166
  Registration sensor assembly Before proceeding, remove the following components Tray 2 cassette. Cassette separation roller assembly. See Separation roller assembly (Tray 2) on page 97. Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. Cassette pickup drive ...
• Page 167
  2. Disconnect one connector (callout 1), and then detach the bottom part of the spring (callout 2) at the right end. If necessary, use a pick or needle-nose pliers to detach the spring. Figure 2-67 Remove the registration sensor assembly (2 of 4) 1 3. 2 Detach the bottom of one spring (callout ...
• Page 168
  4. Release one of the registration sensor unit pivot hinges from the shafts (callout 1), pull out that end of the assembly (callout 2), and then repeat the procedure on the other pivot hinge. Figure 2-69 Remove the registration sensor assembly (4 of 4) 2 1 144 Chapter 2 Removal and replacement...
• Page 169
  Lifter-drive assembly Before proceeding, remove the following components Tray 2 cassette. Fuser. See Fuser on page 93. ITB. See Intermediate transfer belt (ITB) on page 102. 1 x 500-paper feeder. See 1 x 500-sheet paper feeder assembly on page 222. 3 x 500-paper feeder (optional accessory). See 3 ...
• Page 170
  2. Release the tab (callout 1), and then pull up to remove the cover (callout 2). Figure 2-71 Remove the lifter-drive assembly (2 of 3) 2 1 146 Chapter 2 Removal and replacement ENWW
• Page 171
  3. Disconnect two connectors (callout 1), remove one screw (callout 2), and then remove the lifter drive unit (callout 3). Figure 2-72 Remove the lifter-drive assembly (3 of 3) 1 3 2 Reinstallation tip Make sure that the tabs align correctly when reinstalling the lifter-drive assembly. ENWW ...
• Page 172
  ITB front guide assembly Before proceeding, remove the following components 1. ITB. See Intermediate transfer belt (ITB) on page 102. Right... (callout 2) to detach it from the product chassis. Figure 2-73 Remove the ITB front guide assembly (1 of 4) 2 1 148 Chapter 2 Removal and replacement ENWW
• Page 173
  ... (callout 2), and then remove the cartridge upper guide unit (callout 3). Figure 2-74 Remove the ITB front guide assembly (2 of 4) 1 3 2 3. Disconnect one connector (callout 1), and then release ... 2). Figure 2-75 Remove the ITB front guide assembly (3 of 4) 3 2 1 ENWW Removal and replacement ...
• Page 174
  4. Release one tab (callout 1), and then slide the ITB front guide assembly (callout 2) in the direction that the arrow indicates to remove it. Figure 2-76 Remove the ITB front guide assembly (4 of 4) 1 2 150 Chapter 2 Removal and replacement ENWW
• Page 175
  ITB rear guide assembly Before proceeding, remove the following components ITB. See Intermediate...callout 2), and then slide the ITB rear guide unit (callout 3) in the direction that the arrow indicates ...remove it. Figure 2-77 Remove the ITB rear guide assembly 3 1 2 ENWW Removal and replacement ...
• Page 176
  Residual toner full sensor Before proceeding, remove the following components Toner-collection unit. See Toner-collection unit on page 91. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page 115. Rear cover....
• Page 177
  2. Remove two M4-screws (callout 1) and one M3-screw (callout 2). Then remove the toner cover (callout 3). Figure 2-79 Remove the residual toner full sensor (2 of 4) 1 3 2 ENWW Removal and replacement procedures 153
• Page 178
  3. Disconnect one connector (callout 1), remove three screws (callout 2), and then remove the residual toner full sensor assembly (callout 3). CAUTION: During the removal process, make sure that the white gear (callout 4) does not fall out of the assembly. The white gear might stay on the product,...
• Page 179
  Reinstall the residual toner full sensor 1. If the white gear (callout 1) was removed with the residual toner full sensor assembly, carefully remove it from the assembly. Figure 2-82 Reinstall the residual toner full sensor (1 of 3) 1 2. Alight the flat portion of the gear with the corresponding...
• Page 180
  3. Install the gear on the shaft before you install the residual toner full sensor assembly. Figure 2-84 Reinstall the residual toner full sensor (3 of 3) 156 Chapter 2 Removal and replacement ENWW
• Page 181
  Main drive assembly Before proceeding, remove the following components Toner-collection unit. See Toner-collection unit on page 91. Formatter PCA. See Formatter PCA on page 105. Formatter case. See Formatter case on page 130. Right-front cover and control-panel assembly. See Right-front cover and ...
• Page 182
  2. Remove one screw (callout 1), and then remove the sheet-metal plate (callout 2). Figure 2-86 Remove the main drive assembly (2 of 17) 1 2 3. Disconnect twenty-two connectors and six FFCs on the DC controller PCA (callout 1). TIP: Three connectors (callout 2) should be empty when the DC ...
• Page 183
  ... and then release the wire harnesses (callout 3) from the guides (callout 2). Figure 2-88 Remove the main ... one tab (callout 1), and then remove the guide (callout 2). TIP: Release the wire harnesses from the guide as you remove it. Figure 2-89 Remove the main drive assembly (5 of 17) 1 2 ENWW ...
• Page 184
  ...(callout 1), and then remove the DC controller and the two sheet-metal support plates. CAUTION: Carefully unthread the FFCs from the plate to avoid damaging them when you remove the DC controller and the two sheet-metal support plates. Figure 2-90 Remove the main drive assembly (6 of 17) 1...
• Page 185
  7. Disconnect three connectors (callout 1), remove two screws (callout 2), release one wire retainer (callout 3), and then remove the driver PCA (callout 4). Figure 2-91 Remove the main drive assembly (7 of 17) 2 3 4 1 8. Remove one screw (callout 1), and then remove the second transfer high-...
• Page 186
  9. Release one tab (callout 1), and then remove the cover (callout 2). Figure 2-93 Remove the main drive assembly (9 of 17) 2 1 10. Remove one screw (callout 1), release four tabs (callout 2), and then remove the developing highvoltage power supply (callout 3). Reinstallation tip When you ...
• Page 187
  ... the back side of the PCA. Figure 2-95 Remove the main drive assembly (11 of 17) 2 5 4 3 1 12. Remove two screws (callout 1), and then remove the sheet-metal support brackets (callout 2). Figure 2-96 Remove the main drive assembly (12 of 17) 2 1 ENWW Removal and replacement procedures 163
• Page 188
  ... Disconnect one connector (callout 1), release one tab (callout 2), slide the cable guide (callout 3) to the left to release the it, and then move the guide to the side, out of the way. TIP: It might be easier to disconnect the connector if you release it from the holder....
• Page 189
  ... the sensor assembly. Figure 2-99 Remove the main drive assembly (15 of 17) 1 16. Disconnect six connectors (callout 1), and then release the wire harnesses from the guides (callout 2). Figure 2-100 Remove the main drive assembly (16 of 17) 1 2 ENWW Removal and replacement procedures 165
• Page 190
  17. Remove six screws (callout 1), and then remove the main drive assembly (callout 2). NOTE: Make sure that the right door is closed. Figure 2-101 Remove the main drive assembly (17 of 17) 1 2 166 Chapter 2 Removal and replacement ENWW
• Page 191
  ... the main drive assembly NOTE: Installing a replacement assembly: follow the instructions in this section. Reinstalling the original assembly: some of these instructions in this section do not apply (for example, removing the shipping spacers). Do not rotate the gears ...
• Page 192
  2. With the right door closed, position the drive assembly near the product, and then rotate it up and onto the chassis. NOTE: Make sure that the right-door link arm shaft (callout 1) aligns with and is positioned in the hole (callout 2) on the arm on the drive assembly, and that the pins on the ...
• Page 193
  4. From the top of the product, look at each shutter arm. Make sure that they are in the closed position (callout 1). If they are in the open position (callout 2), carefully push on the shutters to close them. Figure 2-105 Install the main drive assembly (4 of 8) 1 2 5. Make sure that the six ...
• Page 194
  6. With the drive assembly correctly installed, verify the following: ● ● Open and close the front door. The OPC drum drive gears (callout 1; two shown, four total) must move in and out when viewed from inside the product. Open and close the right door. The ITB drive gear (callout 2) must move...
• Page 195
  8. Reinstall the two small sheet-metal brackets. NOTE: The tab on the sheet-metal brackets must be inserted in the hole in the drive assembly chassis as shown below. Figure 2-109 Install the main drive assembly (8 of 8) ENWW Removal and replacement procedures 171
• Page 196
  Fuser drive assembly Before proceeding, remove the following components Toner-collection unit. See Toner-collection unit on page 91. Fuser. See Fuser on page 93. Formatter PCA. See Formatter PCA on page 105. Formatter case. See Formatter case on page 130 Right-front cover and control-panel ...
• Page 197
  2. Disconnect two connectors (callout 1). Figure 2-111 Remove the fuser drive assembly (2 of 3) 1 3. Remove four screws (callout 1), and then remove the fuser drive assembly. Figure 2-112 Remove the fuser drive assembly (3 of 3) 1 ENWW Removal and replacement procedures 173
• Page 198
  Install a replacement fuser drive assembly Use the following procedure to install a replacement fuser drive assembly or reinstall the original fuser drive assembly. 1. Replacement fuser drive assembly: Before beginning, take note of the spacer (callout 1) on the replacement fuser drive assembly. ...
• Page 199
  2. Replacement fuser drive assembly: Fasten the replacement fuser gear assembly to the product with four screws. Install the screws in the order shown below (callouts 1 to 4). Original fuser drive assembly: Install, but do not fully tighten four screws (callouts 1 to 4). Carefully push the drive ...
• Page 200
  Fuser gear assembly Before proceeding, remove the following components Toner-collection unit. See Toner-collection unit on page 91. Fuser. See Fuser on page 93. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on...
• Page 201
  2. Remove one screw (callout 1), release four tabs (callout 2), and then separate the first transfer high-voltage power supply (callout 3) from the product. CAUTION: The PCA is still connected to the product. Reinstallation tip When you reinstall the power supply PCA, look through the holes on ...
• Page 202
  ...fuser motor (callout 3). Figure 2-119 Remove the fuser gear assembly (4 of 9) 2 1 3 5. Disconnect three connectors (callout 1), and then release the wire harnesses from the guide (callout 2). Figure 2-120 Remove the fuser gear assembly (5 of 9) 1 2 178 Chapter 2 Removal and replacement ENWW
• Page 203
  ... Disconnect one connector (callout 1), and then release the wire harness from the guide (callout 2). TIP: It might be easier to disconnect the connector, if you... (callout 1), and then release the wire harness from the retainer and guide (callout 2). Figure 2-122 Remove the fuser gear assembly (7 of ...
• Page 204
  8. Disconnect one connector (callout 1), and then release the wire harness from the guide (callout 2). Figure 2-123 Remove the fuser gear assembly (8 of 9) 1 2 180 Chapter 2 Removal and replacement ENWW
• Page 205
  9. Remove four screws (callout 1), and then remove the fuser gear assembly (callout 2). CAUTION: Do not remove the gear or solenoid located behind the fuser gear assembly. The gear and solenoid are installed in specific alignment with the other components behind the assembly. If the gear or ...
• Page 206
  Install a replacement fuser gear assembly Use the following procedure to install a replacement fuser drive assembly or reinstall the original fuser gear assembly. 1. Replacement fuser gear assembly: Before beginning, take note of the spacer (callout 1) on the replacement fuser drive assembly. ...
• Page 207
  2. Replacement fuser drive assembly: Fasten the replacement fuser gear assembly to the product with four screws. Install the screws in the order shown below (callouts 1 to 4). Original fuser drive assembly: Install, but do not fully tighten four screws (callouts 1 to 4). Carefully push the drive ...
• Page 208
  Paper delivery assembly Before proceeding, remove the following components Fuser. See Fuser on page 93. Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. ...
• Page 209
  2. Pull the left side of the unit away from the engine, and then slide the delivery unit (callout 1) in the direction that the arrow indicates to remove it. Figure 2-129 Remove the paper delivery assembly (2 of 2) 1 Reinstall the paper delivery assembly 1. Make sure that the delivery assembly (...
• Page 210
  2. During reassembly, the white gear (callout 1) can become dislodged. Make sure that it is correctly installed on the assembly. Figure 2-131 Reinstall the paper delivery assembly (2 of 3) 1 3. After reinstalling the delivery assembly, verify that the sensor flag (callout 1) moves smoothly. ...
• Page 211
  Duplex drive assembly (duplex models) Before proceeding, remove the following components Fuser. See Fuser on page 93. Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly ...
• Page 212
  2. Remove three screws (callout 1). Figure 2-134 Remove the duplex-drive assembly (2 of 3) 1 3. Release one tab (callout 1), and then remove the assembly (callout 2). Figure 2-135 Remove the duplex-drive assembly (3 of 3) 2 1 188 Chapter 2 Removal and replacement ENWW
• Page 213
  Delivery drive assembly (simplex models) Before proceeding, remove the following components Fuser. See Fuser on page 93. Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. Right-front cover and control-panel assembly. See Right-front cover and control-panel ...
• Page 214
  Residual-toner-feed assembly Before proceeding, remove the following components Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102. Left cover. See Left cover on page 115. Rear cover. See Rear cover on page 116. Toner collection unit access door. See Toner ...
• Page 215
  2. Remove two screws (callout 1), and then remove the residual-toner-feed assembly (callout 2). NOTE: When removing the residual-toner-feed assembly (callout 2), make sure that the assembly does not separate from the toner auger. This can spill toner in the product. To reduce the risk of such an ...
• Page 216
  ... motor 1. Disconnect all of the cables and FFCs from the DC controller (release the cables from the guides), remove six screws (callout 1), and then remove the DC controller and the DC controller support. Figure 2-139 Remove the ITB motor (1 of 2) 1 192 Chapter 2 ...
• Page 217
  2. Disconnect one connector (callout 1), remove four screws (callout 2), and then remove the motor (callout 3). Figure 2-140 Remove the ITB motor (2 of 2) 2 3 1 ENWW Removal and replacement procedures 193
• Page 218
  Drum motor (M2) Before proceeding, remove the following components Toner collection unit. See Toner-collection unit on page 91. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page 115. Rear cover. See Rear ...
• Page 219
  Developing motor (M3) Before proceeding, remove the following components Toner collection unit. See Toner-collection unit on page 91. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page 115. Rear cover. See ...
• Page 220
  Fuser motor (M4) Before proceeding, remove the following components Toner collection unit. See Toner-collection unit on page 91. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page 115. Rear cover. See Rear ...
• Page 221
  Developing-disengagement motor (M6) Before proceeding, remove the following components Rear cover. See Rear cover on page 116. Right-rear cover. See Right-rear cover on page 119. Driver PCA. See Driver PCA on page 218. Remove the developing-disengagement motor Disconnect one connector (callout ...
• Page 222
  ...steps 1 and 2 only). See Front-door assembly on page 123. Remove the power-supply fan 1. Disconnect one connector (callout 1), and then release the cables (callout 3) from the guide (callout 2). Figure 2-145 Remove the power-supply fan (1 of 3) 2 3 1 198 Chapter 2 Removal and replacement ENWW
• Page 223
  2. Release two tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together. Figure 2-146 Remove the power-supply fan (2 of 3) 3 2 1 3. Pull on the sides of the fan holder to remove the fan from the holder. Figure 2-147 Remove the power-supply fan (3 of 3) ...
• Page 224
  Reinstallation tip When reinstalling the fan, verify that the fan cables (callout 1) are positioned as shown and that the label (callout 2) on the fan is facing toward the inside of the product. 2 1 200 Chapter 2 Removal and replacement ENWW
• Page 225
  ...-front cover and control-panel assembly on page 113. Remove the fuser fan 1. Disconnect one connector (callout 1), release one tab (callout 2), and then slide the guide (callout 3) down to remove it. Figure 2-148 Remove the fuser fan (1 of 4) 3 1 2 ENWW Removal and replacement procedures 201
• Page 226
  2. Disconnect three connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2). Figure 2-149 Remove the fuser fan (2 of 4) 1 3 2 3 3. Release four tabs (callout 1), and then remove the fan (callout 2) and the fan holder (callout 3) together. Figure 2-150 ...
• Page 227
  4. Turn the fan holder over, and then pull the fan out of the holder. Figure 2-151 Remove the fuser fan (4 of 4) Reinstallation tip Note the wiring path and label orientation for reinstallation. ENWW Removal and replacement procedures 203
• Page 228
  Formatter fan (FM3) and ICB PCA Before proceeding, remove the following components Left cover. See Left cover on page 115. Rear cover. See Rear cover on page 116. Formatter PCA. See Formatter PCA on page 105. Formatter case. See Formatter case on page 130. Remove the formatter fan and ICB PCA 1. ...
• Page 229
  2. Remove one screw (callout 1) and then remove the sheet-metal plate (callout 2). Figure 2-153 Remove the formatter fan (2 of 5) 1 2 3. Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the inter connect board (IBC) PCA (callout 3) from the assembly. Figure ...
• Page 230
  4. Release one tab (callout 1) and slide the formatter fan away form the sheet-metal plate to remove it. Figure 2-155 Remove the formatter fan (4 of 5) 1 5. Release three tabs (callout 1) and remove the fan (callout 2) from the holder (callout 3). Figure 2-156 Remove the formatter fan (5 of 5)...
• Page 231
  DC controller PCA CAUTION: Do not replace the DC controller PCA and the formatter PCA at the same time. The settings for the DC Controller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter. Before proceeding, remove the following...
• Page 232
  2. Disconnect three intermediate connectors (callout 1), and then release the cables (callout 3) from the cable guides (callout 2) on the top and right sides of the DC controller PCA. Figure 2-158 Remove the DC controller PCA (2 of 3) 3 2 1 3. Remove four screws (callout 1), and then remove the ...
• Page 233
  Low-voltage power supply Before proceeding, remove the following components: ● ● Tray 2 cassette. Left cover. See Left cover on page 115. Remove the low-voltage power supply WARNING! When removing the low-voltage power supply unit (callout 1), do not touch the electric element (callout 2) as ...
• Page 234
  CAUTION: ESD-sensitive part. Unplug the power cord from the product before proceeding. 1. Open the front door, disconnect two connectors (callout 1), and then remove three screws (callout 2) that have a triangular icon next to them. Figure 2-160 Remove the low-voltage power supply (1 of 3) 1 2...
• Page 235
  2. Slightly lift up on the low-voltage power supply (callout 1), slide it slightly forward, disconnect eight connectors (callout 2), and then release the cables from the front cable clamp. WARNING! Do not use the power supply electric element (callout 3) as a handle to pull out the power supply. ...
• Page 236
  Reinstallation tip When reinstallling the low-voltage power supply unit (callout 1), be careful not to catch the AC cables (callout 2) in the low-voltage power supply unit. 1 2 212 Chapter 2 Removal and replacement ENWW
• Page 237
  Imaging (developing) high-voltage power supply Before proceeding, remove the following components Rear cover. See Rear cover on page 116. Right-rear cover. See Right-rear cover on page 119. Formatter case. See Formatter case on page 130. Remove the imaging (developing) high-voltage power supply ...
• Page 238
  First transfer high-voltage power supply Before proceeding, remove the following components Toner collection unit. See Toner-collection unit on page 91. Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Left cover. See Left cover on page ...
• Page 239
  2. Disconnect one connector (callout 2), and then remove the first transfer high-voltage power supply PCA (callout 1). Figure 2-165 Remove the first transfer high-voltage power supply (2 of 2) 2 1 Reinstallation tip When you reinstall the power supply PCA, look through the holes on the PCA (...
• Page 240
  .... Disconnect all of the cables and FFCs from the DC controller (release the cables from the guides), remove five screws (callout 1), and then remove the DC controller and the DC controller support. Figure 2-167 Remove the second transfer high-voltage power supply (1 of ...
• Page 241
  2. Release four tabs (callout 1), and then unroute the cable (callout 2) as you remove the second transfer high-voltage power supply (callout 3). Figure 2-168 Remove the second transfer high-voltage power supply (2 of 2) 3 1 2 ENWW Removal and replacement procedures 217
• Page 242
  ... part. Disconnect all of the cables and FFCs from the DC controller (release the cables from the guides), remove six screws (callout 1), and then remove the DC controller and the DC controller support. Figure 2-169 Remove the driver PCA (1 of 2) 1 218 Chapter 2 ...
• Page 243
  2. Disconnect three connectors (callout 1), remove two screws (callout 2), and then unroute the cable (callout 3) as you remove the driver PCA (callout 4). Figure 2-170 Remove the driver PCA (2 of 2) 2 3 1 4 ENWW Removal and replacement procedures 219
• Page 244
  Power switch PCA Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Remove the power switch PCA CAUTION: 1. 2. ESD-sensitive part. Open the front door and the right door. Disconnect ...
• Page 245
  Environmental sensor Before proceeding, remove the following components: ● Right-front cover and control-panel assembly. See Right-front cover and control-panel assembly on page 113. Remove the environmental sensor 1. 2. Open the front door and the right door. Disconnect one connector (callout ...
• Page 246
  1 x 500-sheet paper feeder assembly 1 x 500 rear cover Remove two screws (callout 1), and then remove the rear cover (callout 2). Figure 2-173 Remove the 1 x 500 rear cover 1 2 222 Chapter 2 Removal and replacement ENWW
• Page 247
  1 x 500 left cover 1. Take the cassette out of the feeder, release one tab (callout 1), and then remove the lever (callout 2). Figure 2-174 Remove the 1 x 500 left cover (1 of 2) 1 2 2. Remove one screw (callout 1), release four tabs from the inside (see the tip that follows this step), and then...
• Page 248
  TIP: The following figures show the tabs inside the cover. 224 Chapter 2 Removal and replacement ENWW
• Page 249
  1 x 500 right-front cover 1. 2. Take the cassette out of the feeder, and then open the right door. Remove one screw (callout 1), and then remove the right-front cover (callout 2). Figure 2-176 Remove the 1 x 500 right-front cover 1 2 ENWW Removal and replacement procedures 225
• Page 250
  1 x 500 front-upper cover 1. 2. Remove the cassette from the feeder, and then remove the right-front cover (see 1 x 500 right-front cover on page 225). Remove two screws (callout 1), release two tabs (callout 2), and then remove the front upper cover unit (callout 3). Figure 2-177 Remove the 1 x ...
• Page 251
  1 x 500 right door 1. 2. Lift the product off the feeder, and then open the tray right door. Release the link arm (callout 1). Figure 2-178 Remove the 1 x 500 right door (1 of 3) 1 3. Release the stopper (callout 1), and then release the shaft (callout 2). Figure 2-179 Remove the 1 x 500 right ...
• Page 252
  4. Slide the right door (callout 1) and the arm (callout 2) in the direction that the arrow indicates to remove them together, and then remove the arm from the right door unit. Figure 2-180 Remove the 1 x 500 right door (3 of 3) 2 1 228 Chapter 2 Removal and replacement ENWW
• Page 253
  1 x 500 right-lower cover 1. 2. Remove the cassette from the feeder, and then remove the right door (see 1 x 500 right door on page 227). Remove one screw (callout 1), and then slide the cover (callout 2) to the right to clear an alignment pin at the left side of the cover. Figure 2-181 Remove the ...
• Page 254
  1 x 500 pickup assembly Before proceeding, remove the following components 1. Rear cover. See 1 x 500 rear cover on page 222. Right-front cover. See 1 x 500 right-front cover on page 225. Right door. See 1 x 500 right door on page 227. Right-lower cover. See 1 x 500 right-lower cover on page 229. ...
• Page 255
  2. Remove one screw (callout 1), and then remove the stopper of the right-door link (callout 2). Figure 2-183 Remove the 1 x 500 pickup assembly (2 of 4) 2 1 3. Remove one screw (callout 1). Figure 2-184 Remove the 1 x 500 pickup assembly (3 of 4) 1 ENWW Removal and replacement procedures ...
• Page 256
  4. Lift the 1 x 500 pickup assembly (callout 1) slightly to clear a tab (callout 2), and then slide it in the direction that the arrow indicates to remove it. Figure 2-185 Remove the 1 x 500 pickup assembly (4 of 4) 2 1 Reinstallation tip When reassembling the 1 x 500 pickup assembly, be sure ...
• Page 257
  1 x 500 lifter-drive assembly 1. 2. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). Disconnect two connectors (callout 1). Figure 2-186 Remove the 1 x 500 lifter-drive assembly (1 of 2) 1 3. From the front, inside the tray cavity, remove ...
• Page 258
  1 x 500 pickup motor 1. 2. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). Disconnect one connector (callout 1), remove two screws (callout 2), and then remove the 1 x 500 pickup motor (callout 3). Figure 2-188 Remove the 1 x 500 pickup ...
• Page 259
  1 x 500 driver PCA 1. 2. Remove the cassette from the feeder, and then remove the rear cover (see 1 x 500 rear cover on page 222). Disconnect seven connectors (callout 1), remove two screws (callout 2), release two tabs (callout 3), and then remove the 1 x 500 driver PCA. NOTE: One connector (...
• Page 260
  3 x 500-sheet paper feeder (optional accessory) 3 x 500 rear cover Remove two screws (callout 1), and then remove the 3 x 500 rear cover (callout 2). Figure 2-190 Remove the 3 x 500 rear cover 1 2 236 Chapter 2 Removal and replacement ENWW
• Page 261
  3 x 500 right and left cassette rails 1. 2. Remove a cassette. Remove two screws (callout 1), and then remove the 3 x 500 right (callout 2) and left (callout 3) cassette rails. Repeat this procedure for the remaining cassette rails. Figure 2-191 Remove the 3 x 500 right and left cassette rails 3 ...
• Page 262
  3 x 500 paper deck controller PCAs 1. 2. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236). Disconnect all of the connectors for the desired PCA 3. The top PCA has seven connectors. The middle PCA has six connectors. The bottom PCA has five connectors. Remove two screws (callout ...
• Page 263
  3 x 500 paper deck lifter-drive assembly This procedure describes removing the paper deck cassette 1 lifter-drive assembly. Use this procedure for any of the paper deck lifter assemblies. 1. 2. Remove the 3 x 500 rear cover. See 3 x 500 rear cover on page 236. Disconnect two connectors (callout 1)....
• Page 264
  3 x 500 paper deck pickup motor This procedure describes removing the paper deck cassette 1 pickup motor. Use this procedure for any of the paper deck pickup motors. 1. 2. Remove the 3 x 500 rear cover. See 3 x 500 rear cover on page 236. Disconnect one connector (callout 1), remove two screws (...
• Page 265
  3 x 500 front-lower cover 1. 2. Remove the lowest cassette. Remove one screw (callout 1), and then slide the 3 x 500 front-lower cover (callout 2) toward the left side of the feeder to remove it. Figure 2-196 Remove the 3 x 500 front-lower cover 1 2 ENWW Removal and replacement procedures 241
• Page 266
  3 x 500 left cover 1. Release one tab (callout 1), and then remove the locking lever (callout 2). Figure 2-197 Remove the 3 x 500 left cover (1 of 2) 1 2 2. Remove one screw (callout 1), and then remove the left cover (callout 2). Figure 2-198 Remove the 3 x 500 left cover (2 of 2) 1 2 242 ...
• Page 267
  3 x 500 right-corner cover Open the right door, remove two screws (callout 1), and then remove the 3 x 500 right-corner cover (callout 2). Figure 2-199 Remove the 3 x 500 right-corner cover 2 1 ENWW Removal and replacement procedures 243
• Page 268
  3 x 500 front-upper cover 1. 2. 3. Remove the right-corner cover (see 3 x 500 right-corner cover on page 243). Remove the upper cassette. Remove two screws (callout 1), release two tabs (callout 2), and then remove the front-upper cover (callout 3). Figure 2-200 Remove the 3 x 500 front-upper cover...
• Page 269
  3 x 500 right-door assembly 1. Open the right door, and then release one upper-link arm (callout 1). Figure 2-201 Remove the 3 x 500 right-door assembly (1 of 3) 1 2. Release one tab (callout 1), and then remove the stopper (callout 2). Figure 2-202 Remove the 3 x 500 right-door assembly (2 of ...
• Page 270
  3. Lift up on the door to release it, slide the lower-link arm (callout 1) along the slot in the chassis to the release point (callout 2), and then remove the 3 x 500 right door. CAUTION: The door remains attached to the feeder until the link arm is released. Do not damage the link arm when the ...
• Page 271
  3 x 500 right-lower cover 1 1. 2. Remove the lowest cassette, and then remove the 3 x 500 right door assembly (see 3 x 500 rightdoor assembly on page 245). Remove three screws (callout 1), loosen the top portion of the cover, and then remove the 3 x 500 right-lower cover 1. Figure 2-204 Remove the ...
• Page 272
  3 x 500 right-lower cover 2 1. 2. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236). Release one tab (not shown), and then slide the 3 x 500 right-lower cover 2 (callout 1) toward the back of the feeder to remove it. NOTE: The figure in this step does not show the rear cover ...
• Page 273
  3 x 500 left-lower cover 1. 2. Remove the lowest cassette, and then remove the 3 x 500 right door assembly (see 3 x 500 left cover on page 242). Remove three screws (callout 1), and then remove the 3 x 500 left-lower cover. Figure 2-206 Remove the 3 x 500 left-lower cover 1 ENWW Removal and ...
• Page 274
  3 x 500 rear-lower cover Before proceeding, remove the following components Lowest cassette. Rear cover. See 3 x 500 rear cover on page 236. Right door assembly. See 3 x 500 right-door assembly on page 245. Right-lower cover. See 3 x 500 right-lower cover 1 on page 247. Left cover. See 3 x 500 ...
• Page 275
  3 x 500 paper deck pickup assembly Before proceeding, remove the following components 3 x 500 rear cover. See 3 x 500 rear cover on page 236. Right-corner cover. See 3 x 500 right-corner cover on page 243 Right door assembly. See 3 x 500 right-door assembly on page 245. Right-lower cover. See 3 x ...
• Page 276
  2. Remove the cassette, remove one screw (callout 1), and then remove the right-door link stopper (callout 2). Figure 2-209 Remove the 3 x 500 paper deck pickup assembly (2 of 3) 1 2 3. Remove one screw (callout 1), and then remove the paper deck pickup assembly (callout 2). Figure 2-210 Remove...
• Page 277
  ... have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the ...of operation are contained in the English-language service manual. Do not perform any of these troubleshooting processes unless you understand the function of each ...
• Page 278
  ... Settings, and then click Printers or Printers and Faxes. Double-click the HP Color LaserJet CP5525n, HP Color LaserJet ...-orMac OS X: Open Printer Setup Utility, and then double-click the line for the HP Color LaserJet CP5525n, HP Color LaserJet CP5525dn, or HP Color LaserJet CP5525xh item depending ...
• Page 279
  ...sure that you are using the HP Color LaserJet Enterprise CP5520 Printer Series printer driver.... worked in the past. If this solution works, the problem is with the program that you are using. If this solution ... select the new connection type that you are using. 9. ENWW Solve problems checklist 255...
• Page 280
  ... current settings pages provides a map of the user configurable settings that might be helpful in the troubleshooting process. Print the current settings pages 1. 2. At the control panel, ... Print item, and then press the OK button or Back button to exit the menus. 256 Chapter 3 Solve problems ENWW
• Page 281
  ...all of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go to www.hp.com/go/ljcp5525series_software to see if a new version of firmware is available. NOTE: Print... Access Code Administrator Access Code Service Access Code Second level Access...
• Page 282
  ... Settings Black Cartridge Very Low Settings Stop Prompt to continue* Continue Low Threshold Settings Color Cartridges Very Low Settings 1-100% Stop Prompt to continue* Continue Low ... 1-100% Stop Prompt to continue* Continue 1-100% Third level Fourth level Values 258 Chapter 3 Solve problems ENWW
• Page 283
  ...menu (continued) First level Second level Third level Fourth level Low Threshold Settings Color/Black Mix Values 1-100% Auto* Mostly Color Pages Mostly Black Pages Supply Messages Low Message On* Off Level Gauge On* Off Black Cartridge OK:...
• Page 284
  ... First level Manage Trays Second level Use Requested Tray Values Exclusively* First Manually Feed Prompt Always* Unless loaded Size/Type Prompt Display* Do not ...a provided list. Select from a provided list. Select from a provided list. Select from a provided list. 260 Chapter 3 Solve problems ENWW
• Page 285
  ... Pages Second level Print Administration Menu Map Configuration Page Supplies Status Page Usage Page Paper Path Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List Third level Values General ...
• Page 286
  ... Save Most Energy Print Quality Adjust Color Highlights Cyan Density Magenta Density ... Density Yellow Density Black Density Restore Color Values Image Registration Adjust Tray ...mm to 5.00 mm Default = 0 -5 to 5 Default = 0 -5 to 5 Default = 0 -5 to 5 Default = 0 262 Chapter 3 Solve problems ENWW
• Page 287
  Table 3-7 General Settings menu (continued) First level Second level Adjust Paper Types Third level Select from a list of paper types that the product supports. The available options are the same for each paper type. Fourth level Print Mode Values Select from a list of print modes. Default = Auto ...
• Page 288
  ...-Rotation Normal* Alternate 1 Alternate 2 Alternate 3 Registration Normal* Alternate Transfer Control Normal* Alternate 1 Alternate 2 Alternate 3 Moisture Control Normal* Alternate Restore Optimize Edge Control Off Light Normal* Maximum Jam Recovery Auto* Off On 264 Chapter 3 Solve problems ENWW
• Page 289
  ... Default = 32 Off* 1 hour 4 Hours 1 Day 1 Week Default Folder Name for Stored Jobs Select from a list of folder names. Public* Sort Stored Jobs By Job Name* Date Restore Factory Settings Reset All Calibration General Print Security Restrict Color Enable Disable Color if Allowed* ENWW Menu map 265
• Page 290
  ... asterisks (*) indicate the factory default setting. Table 3-9 Print Settings menu First level Manual Feed Second level Values Enabled Disabled* Courier Font Regular* Dark Wide A4... 5 - 128 Default = 60 Orientation Portrait* Landscape Font Source Internal* Soft USB 266 Chapter 3 Solve problems ENWW
• Page 291
  ... Options menu First level Number of Copies Default Paper Size Default Custom Paper Size Inches X Dimension Second level Values Default = 1 Select from a list of sizes that the product supports. Range: 2.99 - 12.28 Default = 12.28 Y Dimension Range: 5.00 - 18.50 Default = 18.5 MM X Dimension Range: ...
• Page 292
  Table 3-10 Print Options menu (continued) First level Two-Sided Format Second level Values Book-style* Flip-style Enable Edge to Edge Overrides Enabled Disabled* 268 Chapter 3 Solve problems ENWW
• Page 293
  ... First level Display Brightness Second level Values Range: -10 to 10 Default = 0 Language Show IP address Select from a list of languages that the product supports. Display* Hide Sleep Mode Disabled Use sleep delay* Use sleep schedule Balance power savings/Wait time Inactivity Timeout Range: 10 - ...
• Page 294
  ... Stop Prompt to continue* Continue Low Threshold Settings Color Cartridges Very Low Settings 1-100% Stop ...% Stop Prompt to continue* Continue Low Threshold Settings Color/Black Mix 1-100% Auto* Mostly Color Pages ...1-100% Second level Third level Fourth level Values 270 Chapter 3 Solve problems ENWW
• Page 295
  ...table, asterisks (*) indicate the factory default setting. Table 3-13 Manage Trays menu First level Use Requested Tray Values Exclusively* First Manually Feed Prompt Always* Unless loaded Size/Type Prompt Display* Do not display Use another tray Enabled* Disabled Alternative Letterhead Mode Disabled...
• Page 296
  .... These menus have the same structure. If an additional HP Jetdirect network card is installed in the EIO slot, then... Settings Config Method Bootp* DHCP Auto IP Manual Default IP Auto IP* Legacy DHCP Release....xxx.xx.xx Secondary DNS Range: 0 - 255 Default = 0.0.0.0 272 Chapter 3 Solve problems ENWW
• Page 297
  Table 3-15 Embedded Jetdirect (continued) First level Second level IPv6 Settings Third level Enable Fourth level Fifth level Values On* Off Address Manual Settings Enable On Off* Address DHCPV6 Policy Select from a provided list. Router Specified Router Unavailable* Always Primary DNS Secondary DNS ...
• Page 298
  ... = 64 Default = 001 Default = 004 Yes No* Execute Yes No* Ping Results Packets Sent Packets Received Percent Lost RTT Min RTT Max RTT Average Ping In Progress Default = 00000 Default = 00000 Default = 000 Default = 0000 Default = 0000 Default = 0000 Yes No* 274 Chapter 3 Solve problems ENWW
• Page 299
  ...Half 100TX Full 100TX Auto 1000TX Full Troubleshooting menu In the following table, asterisks (*) indicate the ...item only displays if you are backing out of the Troubleshooting menu. Print Event Log View Event ... Quality Pages Print PQ Troubleshooting Pages Diagnostics Page Color Band Test Print Test ...
• Page 300
  Table 3-16 Troubleshooting menu (continued) First level Second level Third level ... and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up ... table, asterisks (*) indicate the factory default setting. 276 Chapter 3 Solve problems ENWW
• Page 301
  ... On Yes* No USB Firmware Upgrade menu To display: At the product control panel, select the Device Maintenance menu, and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. ENWW Menu map 277
• Page 302
  ... Log Cycle Counts Mono Cycle Counts 0* Range: 0 - 9999999 Color Cycle Count 0* Range: 0 - 9999999 Refurbish Cycle Count 0* Range: 0 - 9999999 Serial Number Service ID Cold Reset Paper 20182* Letter* A4 ... Disabled Enabled* Second level Third level Values 278 Chapter 3 Solve problems ENWW
• Page 303
  ... to fix the problem. Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The flowchart guides you to ... supplies and for using supplies that are in good condition. Determine the problem source When the product malfunctions or encounters an unexpected situation, the ...
• Page 304
  ... print cartridge installed correctly? Are original HP print cartridges installed? Are the cartridges damaged?... to quickly isolate and solve product hardware problems. Each row depicts a major... the instructions, go to the next major step in this troubleshooting flowchart. 280 Chapter 3 Solve problems...
• Page 305
  ... 3 Event log No Follow the power-on troubleshooting checks. See Power subsystem on page 282... can print from the host computer, this is the end of the troubleshooting process. If accessories that are installed are not ... on the control panel? Yes No Open the Troubleshooting menu and print an event log ...
• Page 306
  ... in this section to isolate and solve the problem. Power-on troubleshooting overview Turn on the product power.... and motors are operating correctly, the next troubleshooting step is to isolate print engine, formatter,... that the heartbeat LED is flashing. Remove any HP Jetdirect or other EIO cards, and...
• Page 307
  ... seconds; control panel backlight illuminates and engine noises begin 00:10 seconds; HP logo appears on the control-panel display, boot sequence count appears on the control-...fuser fan noise stops and engine noises stop 01:50 seconds; product enters the Ready state ENWW Troubleshooting process 283
• Page 308
  ... diagnostics can identify and troubleshoot product problems. Understand lights on the formatter Three ... connectivity LED (lit when formatter is correctly seated) HP Jetdirect LEDs Heartbeat LED ...cable connections. In addition, you can try to manually configure the link settings on the embedded print ...
• Page 309
  ...section provides an overview of the engine diagnostics that are available in the HP Color LaserJet Enterprise CP5520 Printer Series product. The product contains extensive internal diagnostics that help in troubleshooting print quality, paper path, noise,...
• Page 310
  ...position. WARNING! Be careful when performing printer diagnostics to avoid risk of injury. Only trained service personnel should open the doors and run ...covers removed. Never touch any of the power supplies when the printer is plugged in or turned on. Defeat the right-door opening/...
• Page 311
  ... most useful). This test can be used isolate problems, such as noise, and to isolate print-...Home button. Open the following menus Administration Troubleshooting Diagnostic Tests to highlight DISABLE CARTRIDGE ... the OK and then select EXIT TROUBLESHOOTING. 3. Press the Down arrow button . To exit ...
• Page 312
  ... test page (lines in each of the print cartridge colors) prints. Figure 3-3 Engine test button ... can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, ... copies can be printed to help isolate intermittent problems. The following options become available after you ...
• Page 313
  ... button. Open the following menus Administration Troubleshooting Diagnostic Tests to highlight PAPER PATH... options for the test you want to run. Manual sensor test Use this diagnostic test... the following menus Administration Troubleshooting Diagnostic Tests to highlight the Manual Sensor Test item...
• Page 314
  Table 3-20 Manual sensor diagnostic tests (continued) Sensor or switch name Developer alienation sensor ITB alienation sensor Sensor or switch number PS11 SW5 290 Chapter 3 Solve problems ENWW
• Page 315
  ... and use a folded piece of paper to activate the switch. Figure 3-4 Test the front-door opening/closing switch 3. 4. Check the control-panel display for sensor response. If there is no response, replace the front-door opening/closing microswitch or the cable. ENWW Tools for troubleshooting 291
• Page 316
  ... sensor. Insert a piece of paper (callout 1) to override the front-door opening/closing switch (PS14). NOTE: The paper must be thick enough to depress and hold in place the sensor actuator arm. Figure 3-5 Test the right-door opening/closing switch (1 of 2) 1 292 Chapter 3 Solve problems ENWW
• Page 317
  ... might dislodge the photointerrupter body from its mounting bracket. Make sure you use a thin piece of paper to activate the sensor. Figure 3-6 Test the right-door opening/closing switch (2 of 2) 1 4. If there is no response, replace the right-door sensor. ENWW Tools for troubleshooting 293
• Page 318
  ... the sensor flag (callout 1). Figure 3-7 Test the TOP sensor (1 of 2) 1 2. Activate the TOP sensor. Figure 3-8 Test the TOP sensor (2 of 2) 3. 4. Check the control-panel display for sensor response. If there is no response, replace the registration assembly. 294 Chapter 3 Solve problems ENWW
• Page 319
  ... insert a piece of paper at the entrance of the fuser to activate the fuser loop sensors 1 and 2 underneath the fuser. Figure 3-9 Test the fuser loop sensors 3. 4. Check the control-panel display for a sensor response. If there is no response, replace fuser. ENWW Tools for troubleshooting 295
• Page 320
  ... the fuser. Insert a piece of paper as shown to activate the fuser pressure-release sensor. Figure 3-10 Test the fuser pressure-release sensor 4. 5. Check the control-panel display for sensor response. If there is no response, replace the fuser drive assembly. 296 Chapter 3 Solve problems ENWW
• Page 321
  ... (1 of 2) 3. Locate the fuser output sensor flag (callout 1), and then activate the sensor flag. Figure 3-12 Test the fuser output sensor (2 of 2) 1 4. 5. Check the control-panel display for a sensor response. If there is no response, replace the fuser. ENWW Tools for troubleshooting 297
• Page 322
  ...-drive assembly and cannot be accessed for direct manual testing. Use the paper path sensor ...Home button . Open the following menus Administration Troubleshooting Diagnostic Tests to highlight the Paper Path ...there is no response, replace the main drive assembly. 298 Chapter 3 Solve problems ENWW
• Page 323
  ... cartridges and the ITB. Activate the senor by moving the flag located on the rear ITB guide rail. Figure 3-13 Test the ITB alienation switch 2. 3. Check the control-panel display for sensor response. If there is no response, replace the main drive assembly. ENWW Tools for troubleshooting 299
• Page 324
  .... 1. 2. Press the Home button . Open the following menus Administration Troubleshooting Diagnostic Tests to highlight the Tray/Bin Manual Sensor Test item, and then press 3....SW3 SR1 SW1 SR83 SR82 SW82 and SW83 SR81 SW1 SR93 SR92 300 Chapter 3 Solve problems ENWW
• Page 325
  Table 3-21 Tray/Bin manual sensor test (continued) Sensor or switch name Tray 6 paper size switches Tray 6 feed sensor Tray 6 opening/closing ... SR91 SW1 PS10 Tray 4, Tray 5, and Tray 6 use the same opening/closing sensor (SW1) on the right door of the accessory. ENWW Tools for troubleshooting 301
• Page 326
  ...-present sensor flag (callout 1), and then toggle the sensor flag to activate the sensor. Figure 3-14 Test the Tray 1 paper present sensor 1 3. 4. Check the control-panel display for sensor response. If there is no response, replace the paper pickup assembly. 302 Chapter 3 Solve problems ENWW
• Page 327
  ...-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-15 Test the tray 2 paper sensor 1 3. 4. Check the control-panel display for sensor response. If there is no response, replace the last paper detect sensor. ENWW Tools for troubleshooting 303
• Page 328
  ... the tray cavity, insert a slip of paper in the photo sensor receptor and transmitter (callout 1). Figure 3-16 Tray 2 paper surface sensor 1 3. 4. Check the control-panel display for sensor response. If there is no response, replace the lifter drive assembly. 304 Chapter 3 Solve problems ENWW
• Page 329
  ... switch buttons (callout 1). TIP: You can test these sensors by opening, and then closing the tray. Figure 3-17 Test the Tray 2 paper size switches 2. 3. Check the control-panel display for sensor response. If there is no response, replace the lifter assembly. ENWW Tools for troubleshooting 305
• Page 330
  ... tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-18 Test Tray 3 paper sensor 1 3. 4. Check the control-panel display for sensor response. If there is no response, replace the paper pickup assembly. 306 Chapter 3 Solve problems ENWW
• Page 331
  ... tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-19 Test Tray 3 paper sensor 1 3. 4. Check the control-panel display for sensor response. If there is no response, replace the paper pickup assembly. ENWW Tools for troubleshooting 307
• Page 332
  ...of the switch buttons (callout 1). TIP: You can test these sensors by opening, and then closing the tray. Figure 3-20 Test Tray 3 paper size sensors 1 2. 3. Check the control-panel display for sensor response. If no response, replace the lifter drive assembly. 308 Chapter 3 Solve problems ENWW
• Page 333
  ... the feed sensor. TIP: Use stiff paper when performing this test (for example a business card or index card). Figure 3-21 Test the Tray 3 feed sensor 3. 4. Check the control-panel display for sensor response. If no response, replace the paper pickup assembly. ENWW Tools for troubleshooting 309
• Page 334
  ... door to activate the sensor. The tab on the door (callout 1) activates the senor (callout 2). Figure 3-22 Test the Tray 3 door opening/closing sensor 2 1 2. 3. Check the control-panel display for sensor response. If no response, replace the button switch. 310 Chapter 3 Solve problems ENWW
• Page 335
  ... door to activate the sensor (the tab on the door (callout 1) activates the senor (callout 2). Figure 3-23 Test the Tray 4 door opening/closing sensor 2 1 2. 3. Check the control-panel display for sensor response. If no response, replace the button switch. ENWW Tools for troubleshooting 311
• Page 336
  ...paper size sensors (SW92 and SW93) See Tray 3 paper size sensors (SW2 and SW3) on page 308. Tray 6 feed sensor (SR91) See Tray 3 feed sensor (SR1) on page 309. Tray 6 door opening/closing sensor (SW1) See Tray 4 door opening/closing door sensor (SW1) on page 311. 312 Chapter 3 Solve problems ENWW
• Page 337
  ...internal pages. 1. 2. Press the Home button. Open the following menus Administration Troubleshooting Diagnostic Tests to highlight the Paper Path Sensors option, and then press the .... 3. 4. Press the Down arrow button. Select Start Test. Press the down arrow ENWW Tools for troubleshooting 313
• Page 338
  ... PS11 PS9 SW5 Print/stop test Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the engine. ... tests Component test (special-mode test) This test activates individual parts independently to isolate problems. 314 Chapter 3 Solve problems ENWW
• Page 339
  ...1. 2. Press the Home button . Open the following menus 3. 4. Administration Troubleshooting Diagnostic Tests to highlight the Component Test item, and then press... developer is not commanded within 5 seconds, the product brings the developer to its home position. ENWW Tools for troubleshooting 315
• Page 340
  ... home position. Additionally, the printer keeps the state of 4 rollers engagement so that the service technician can access and manually clean the dust-proof glass (open the front ... pressure roller is not commanded within 5 seconds, the printer brings the pressure roller to its home position....
• Page 341
  ...) Additional component tests The following tests are not supported in the firmware. These component tests are accomplished by ...tray passes a sensor test (see Tray/Bin manual sensor test on page 300), replace the ...area face-down bin delivery bin laser scanner area ENWW Tools for troubleshooting 317
• Page 342
  ... at the back-lower center area of the rear cover for fan noise while the product initializes. Speed controlled intake fan Cools the following areas DC controller ICB formatter NOTE: The formatter controls the speed of this fan depending on product operations. 318 Chapter 3 Solve problems ENWW
• Page 343
  ...assembly Description ITB Primary transfer roller Delivery roller Duplex reverse roller (duplex models only) Duplex flapper (duplex models only Pressure roller Duplex feed roller (duplex models only) IFuser Fuser sleeve Secondary transfer roller ITB drive roller ENWW Tools for troubleshooting 319
• Page 344
  Figure 3-26 Optional paper feeder (Tray 3) cross section 1 2 4 1 2 3 4 Pickup roller Feed roller Separation roller Cassette 3 320 Chapter 3 Solve problems ENWW
• Page 345
  Plug/jack locations 1 2 3 4 1 2 3 4 Hi-Speed USB 2.0 printing port Local area network (LAN) Ethernet (RJ-45) network port USB port for a third-party device EIO interface expansion slot ENWW Tools for troubleshooting 321
• Page 346
  ...J71 J61 Table 3-25 DC controller connections Item J21 J25 Description DC controller power Low-voltage power supply Item J73 J81 Description Secondary transfer ITB motor Fuser motor Drum motor Developing motor Item J122 J131 Description Top of page sensor Fuser 322 Chapter 3 Solve problems ENWW
• Page 347
  ... paper presence Cassette lifter motor J62 Laser scanner J101 Cartridge memory tag (yellow, magenta, cyan) Cartridge memory tag (black) Registration and density sensor J171 J63 Laser scanner motor J102 J172 J71 Developing highvoltage PCA J111 J181 ENWW Tools for troubleshooting 323
• Page 348
  Product connections Figure 3-28 Product connections (1 of 6) J832 J831 1 2 J105 J106 J304 J303 J302 J203 J1 10 3 4 J1001 J502 J305 J301 Item 1 2 3 4 Description Laser scanner unit Low-voltage power supply Power switch PCA Environment sensor 324 Chapter 3 Solve problems ENWW
• Page 349
  Figure 3-29 Product connections (2 of 6) 1 J515 2 3 J516 J514 J517 J518 J523 4 5 6 7 J553 J522 8 J739 J742 Item 1 2 3 4 5 6 Description Developing motor Drum motor Fuser motor ITB motor Pickup motor Developing disengagement motor ENWW Tools for troubleshooting 325
• Page 350
  ... 7 8 Description Drive unit Lifter drive unit Figure 3-30 Product connections (3 of 6) 1 2 3 J1001 4 5 6 J557 J558 J559 J560 Item 1 2 3 Description High-voltage power supply imaging (developing) PCA High-voltage power supply 1st transfer PCA Driver PCA 326 Chapter 3 Solve problems ENWW
• Page 351
  Item 4 5 6 Description DC controller PCA High-voltage power supply 2nd transfer PCA Toner remaining detect PCA Figure 3-31 Product connections (4 of 6) J554 1 J535 J538 2 Item 1 2 Description Registration sensor assembly Paper pickup drive unit ENWW Tools for troubleshooting 327
• Page 352
  Figure 3-32 Product connections (5 of 6) 1 J704 J552 J522 5 6 J51 J109 J106 J525 J708 J142 J524 4 3 Item 1 2 3 4 5 6 Description Fuser 24V interlock switch Fuser fan Power supply fan ICB PCA Formatter fan 2 328 Chapter 3 Solve problems ENWW
• Page 353
  Figure 3-33 Product connections (6 of 6) 1 J736 J152 J706 2 3 J705 Item 1 2 3 Description Right door assembly ITB rear guide ITB front guide ENWW Tools for troubleshooting 329
• Page 354
  Figure 3-34 Paper feeder connections 1 J707 J706 J2006 J704 2 J733 Paper feeder controller PCA J734 J705 J701 J702 J703 J752 J703 J751 3 Item 1 2 3 Description Paper feeder lifter-drive assembly Paper feeder PCA Paper feeder paper-pickup assembly 330 Chapter 3 Solve problems ENWW
• Page 355
  ... component locations 1 5 4 3 2 6 9 8 7 Item 1 2 3 4 5 Description Right-rear cover Right-door assembly Right-front cover Front-door assembly Cassette (Tray 2) Item 6 7 8 9 Description Top cover Left cover Rear cover Toner collection unit access-door ENWW Tools for troubleshooting 331
• Page 356
  Figure 3-36 Major component locations (1 of 3) 2 1 3 4 5 Item 1 2 3 Description Laser scanner unit Toner collection unit Fuser 332 Chapter 3 Solve problems ENWW
• Page 357
  Item 4 5 Description Main drive unit Lifter drive unit ENWW Tools for troubleshooting 333
• Page 358
  ... 3-37 Major component locations (2 of 3) 1 2 3 4 5 6 9 7 8 Item 1 2 3 Description ITB front guide unit ITB rear guide unit Delivery unit Item 6 7 8 Description Duplex drive unit (duplex models only... drive unit (simplex models only) Cassette (Tray 2) 334 Chapter 3 Solve problems ENWW
• Page 359
  Item 4 5 Description Toner collection unit full sensor Cassette pickup drive unit Item 9 Description ITB unit Figure 3-38 Major component locations (3 of 3) 1 2 3 Item 1 2 3 Description Waste toner carrier unit Formatter Fuser drive unit ENWW Tools for troubleshooting 335
• Page 360
  ... 9 10 11 Item 1 2 3 4 Description Secondary transfer roller unit MP tray (Tray 1) pickup roller MP tray (Tray 1) separation pad Cassette (Tray 2) separation roller unit Item 7 8 9 10 Description Drum motor Fuser motor ITB motor Developing disengagement motor 336 Chapter 3 Solve problems ENWW
• Page 361
  ... Low-voltage power-supply PCA High-voltage power supply 1st transfer PCA Driver PCA DC controller PCA Item 5 6 7 8 Description High-voltage power supply 2nd transfer PCA High-voltage power supply imaging (development) PCA Environment sensor PCA Power switch PCA ENWW Tools for troubleshooting 337
• Page 362
  ... PRINT LSTR STBY Two consecutive prints on letter paper 1 Print command 2 Cassette pickup solenoid 3 Top of paper sensor General timing charts Chapter 3 Solve problems Figure 3-41 General timing chart (1 of 2) 4 Fuser output sensor 5 Top of paper signal 6 Y video signal 7 M video signal 8...
• Page 363
  ENWW Power ON WAIT STBY INTR PRINT LSTR STBY 24 Y T1 bias 25 M T1 bias 26 C T1 bias 27 K T1 bias 28 T2 bias 29 Power fan Figure 3-42 General timing chart (2 of 2) 30 Fuser fan Tools for troubleshooting 339
• Page 364
  ... DAT A C1 GND / DAT A K1 DAT A K1 GND / BD0 DCON OF F VCRST + 3 . 3 V ST BY GND / T OP CL EI CL EO POW ERON- C / VDOEN 1 2 3 J5001F J171 1 1 1 2 340 Chapter 3 Solve problems J102 22 23 11 10 11 10 9 8 7 6 5 4 3 2 1 9 8 7 6 5 4 3 2 1 ENWW 1 2 1 2 1 6 5 4 3 2 1 8 7 6 5 4 3...
• Page 365
  ...6 7 B 10 9 8 7 6 5 4 3 2 1 J152 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 J93 J92 2 1 17 21 J91 A Tools for troubleshooting 341
• Page 366
  ... GND 1 LIFT +24V 2 1 W_SIZE3 J705 J2006 2 J2007 3 GND W_SIZE2 4 W_SIZE1 5 L_SIZE3 6 L_SIZE2 7 GND 8 L_SIZE1 PF door switch SW 1 1 4 Chapter 3 Solve problems 6 5 4 3 2 1 J751 J701LH J701L J701D GND PL VL STS 5 GND 4 4 PSN S CMD 3 +3.3U 6 CLK 2 342 3 Figure 3-45 Paper feeder general ...
• Page 367
  ...BOUT 1 AOUT 2 AOUT 1 4 M M91 2 PICK 4 1 6 2 J2004C PD CST3 pickup motor PD CST3 lifter motor J2006C 1 2 J2005C J2002C 1 2 3 4 5 6 7 8 9 Tools for troubleshooting +24V 1 M92 ENWW 6 5 4 3 2 1 J733LH J751 3 2 J733LB 1 2 3 4 1 2 3 4 5 J733LA J701LH J701L 1 J701D J851 3 2 3 2 ...
• Page 368
  ... to help diagnose and solve print-quality problems. 1. 2. Press the Home button. Open the following menus Administration Troubleshooting Print Quality Pages 3. Press the Down arrow to .... Figure 3-47 Print-quality troubleshooting procedure hp color LaserJet CP 5520 Printers Print Quality ...
• Page 369
  Figure 3-48 Yellow print-quality troubleshooting page Yellow Green Figure 3-49 Yellow ... yellow and the other half is an amplified version of yellow problems (green half). Compare the yellow on page one ...for defects. You can also check the cyan page for defects. ENWW Tools for troubleshooting 345
• Page 370
  ... by distance between repeats. After printing, the box with no extra color in each area on each page shows how far off ... NOTE: To get further assistance in print quality troubleshooting, go to www.hp.com/support/ ljcp5520series and select PQ Troubleshooting Tools. 346 Chapter 3 Solve problems ENWW
• Page 371
  Diagnostics page Use the diagnostics page to evaluate problems with color plane registration, EP parameters, and print quality. 1. 2. Press the Home button. Open the following menus Administration Troubleshooting Print Quality Pages to highlight the Diagnostics Page item, and then press ...
• Page 372
  4 5 6 7 8 Color plane registration Primary colors Secondary colors Temperature values (21A) Humidity values (21B) 348 Chapter 3 Solve problems ENWW
• Page 373
  ..., and then use the arrow buttons to select an interval. Press the OK button. TIP: HP recommends processing a cleaning page after every 5000 printed pages. 5. Press the ... item, and then use the arrow buttons to select the cleaning page size. Press the OK button. ENWW Tools for troubleshooting 349
• Page 374
  ... page Use the configuration page to view current product settings, to help troubleshoot product ...such as memory (DIMMs), paper trays, and printer languages. 1. 2. Press the Home button . Open ...If the product is configured with EIO cards (for example, an HP Jetdirect Print Server) or an optional hard-...
• Page 375
  Figure 3-51 Configuration page 1 4 5 6 2 7 3 8 1 2 3 4 5 6 7 8 Printer information Installed personalities and options Color density Calibration information Memory Event log Security Paper trays and options ENWW Tools for troubleshooting 351
• Page 376
  HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page, which contains the following information: Figure ... IPv6 information Always make sure the status line under the HP Jetdirect configuration lines indicates "I/O Card Ready". 352 Chapter 3 Solve problems ENWW
• Page 377
  ... Information." Look on the embedded Jetdirect page, under "HP Jetdirect Configuration." Look on the main configuration ...those devices. External disk (optional) Embedded HP Jetdirect Total RAM Duplex unit... Look on the main configuration page, under "Event log." ENWW Tools for troubleshooting 353
• Page 378
  ... color-band test page shows bands of colors that can indicate whether or not the product is .... Open the following menus Administration Troubleshooting Print Quality Pages to highlight the Color Band Test ... button. 3. 4. Press the Down arrow Press the Down arrow 354 Chapter 3 Solve problems ENWW
• Page 379
  Print quality troubleshooting tools Repetitive image-defect ruler Use a ruler to measure occurrences ... image defects to help solve image quality problems. Place the ruler next to the first occurrence of ... defect ruler, verify that any scaling options in the printer driver are disabled. 0 mm 35 mm 42 ...
• Page 380
  ... adjustments. Use Full Calibration if colors are misaligned or appear blurry. Full Calibration ... of the capabilities of this product, a firmware upgrade might be required. HP recommends that you periodically go ..., to exit the menus. again, or the Back arrow button 356 Chapter 3 Solve problems ENWW...
• Page 381
  ... (PIN). NOTE: Some menus or functions might not be available. Administrator Access Code Service Access Code Access Code Access Code Access the product with a administrator-level PIN. Access the product with a technician- level PIN. ENWW Tools for troubleshooting 357
• Page 382
  ...an external USB memory device. NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used. To enable this feature by ... Job From USB item to view a listing of all jobs stored on a portable storage device. 358 Chapter 3 Solve problems ENWW
• Page 383
  ...Jobs (No PIN) NOTE: Individual job names also appear. Delete Third level Print Values Range: 1 - 9999 Default = 1 Description Use the Retrieve Job From Device Memory item to view a listing of all jobs stored in the product memory. Select from the provided list. ENWW Tools for troubleshooting 359
• Page 384
  ... that the supply needs to be replaced. Low Threshold Settings 1-100% Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low. Third level Fourth level Values Description 360 Chapter 3 Solve problems ENWW
• Page 385
  Table 3-30 Supplies menu (continued) First level Second level Third level Color Cartridges Fourth level Very Low Settings Values Stop Prompt to continue* Continue ... message, but it continues printing. Fuser Very Low Settings Stop Prompt to continue* Continue ENWW Tools for troubleshooting 361
• Page 386
  ... which you want the product to alert you that the cartridge is low. Use this feature to instruct the product when to switch between color and ... Kit Very Low Settings Stop Prompt to continue* Continue Color/Black Mix Auto* Mostly Color Pages Mostly Black Pages 362 Chapter 3 Solve problems ENWW
• Page 387
  ... Status Cyan Cartridge OK: - Status Magenta Cartridge OK: - Status Yellow Cartridge OK: - Status Toner Collection Unit OK: - Status Transfer Kit OK: - Status Fuser OK: Status Trays menu In the following table, asterisks (*) indicate the factory default setting. ENWW Tools for troubleshooting 363
• Page 388
  ...). Auto: This option enables Smart Duplexing, which instructs the product not to process blank pages. Yes:... sent but no letter-size paper is loaded). Manually Feed Prompt Always* Unless loaded Size/Type... Letterhead Mode Disabled* Enabled Blank Pages Auto* Yes 364 Chapter 3 Solve problems ENWW
• Page 389
  ... The default is Any Size. See the product user guide for a complete list of available sizes. Allows you ... default is Any Type. See the product user guide for a complete list of available types. Use this ... Select a report, and then select Print to print the report. ENWW Tools for troubleshooting 365
• Page 390
  ... layout of the control-panel menu items. Shows the printer settings and installed accessories. Shows ...products current settings. Shows information about the number of color and black & white pages that each .... Use this page to match colors. Use this feature to print a list of printer control language ...
• Page 391
  ... product has been inactive for the selected period. Description Allows you to choose the order in which the year, month, and day appear in the date. Time Format Time Time Zone Adjust for Daylight Savings Energy Settings Sleep Delay 15* Range: 1 - 120 minutes ENWW Tools for troubleshooting 367
• Page 392
  ... option takes the longest time to print the first page. Print Quality Adjust Color Highlights Cyan Density Magenta Density Yellow Density Black Density -5 to 5... printed page. Midtones Cyan Density Magenta Density Yellow Density Black Density -5 to 5 Default = 0 368 Chapter 3 Solve problems ENWW
• Page 393
  ...Density Restore Color Values Restore the color settings by resetting the density values of each color. Print Test Page X1 Shift Y1 Shift X2 Shift Y2 Shift...side of a twosided page. Values -5 to 5 Default = 0 Description Shadows Image Registration Adjust Tray ENWW Tools for troubleshooting 369
• Page 394
  ... type. The product can distinguish light paper, plain paper, heavy paper, glossy paper, tough paper, or transparencies. When Transparency Only is selected, the product senses only the first page. The product can distinguish transparencies from other paper types. 370 Chapter 3 Solve problems ENWW
• Page 395
  ... paper types. Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode Select .... Default = Auto Sense Mode Configure the print mode that is associated with each media type. ENWW Tools for troubleshooting 371
• Page 396
  ..., pin-hole defects occur. Use this setting to correct print quality problems in highhumidity environments. The default setting is Normal. Use the High setting if you are in a highhumidity environment and you are seeing problems with low toner density on the first page of a job. Humidity ...
• Page 397
  ... of consumable replacements. Set to SMOOTH when printing on smooth paper of normal weight. Set to SMOOTH when printing on smooth paper of light weight. Paper Curl Mode Normal* Reduced Optimize Normal Paper Standard* Smooth Light Media Normal* Smooth ENWW Tools for troubleshooting 373
• Page 398
  ... the product is operating in a lowtemperature environment and you are having problems with print quality such as blisters in the printed image. Set to ... for Tray 1. Generates and processes a fuser cleaning page for the printer. Envelope Control Normal* Alternate 1 Alternate 2 Environment Normal* ...
• Page 399
  ... feature increases the firstpage-out time by about 3.5 seconds. Set to ALTERNATIVE when color misregistration occurs. Media Temp Normal* Alternate Uniformity Control... 3 Pre-Rotation Normal* Alternate 1 Alternate 2 Alternate 3 Registration Normal* Alternate ENWW Tools for troubleshooting 375
• Page 400
  ... 3 when the other alternatives do not correct the problem. Use this setting to correct print quality ...you are in a highhumidity environment and you are seeing problems with low toner density on the first page.... Moisture Control Normal* Alternate Restore Optimize 376 Chapter 3 Solve problems ENWW...
• Page 401
  ... trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. Off ... product reprints pages if enough memory is available for fullspeed two-sided printing. ENWW Tools for troubleshooting 377
• Page 402
  ... 1 hour 4 Hours 1 Day 1 Week Default Folder Name for Stored Jobs Sort Stored Jobs By Select from a list of folder names. Public* Job Name* Date use this item to select the default folder name for stored jobs. use this item to select how stored jobs are listed. 378 Chapter 3 Solve problems ENWW
• Page 403
  ... COLOR: All jobs sent to the product print only in monochrome. ENABLE COLOR: All color pages sent to the product print in color. Color if Allowed: A permissions database is referenced to verify if color pages are printed in color or monochrome. ENWW Tools for troubleshooting 379
• Page 404
  .... Table 3-35 Print Settings menu First level Manual Feed Second level Values Enabled Disabled* Description Setting this option to On makes Manual Feed the default for jobs that do not select a ...is an internal Courier font available on HP LaserJet Series III printers and older. Wide A4 ...
• Page 405
  ...orientation to portrait or landscape. Selects the font source. The default is Internal. Font Pitch Range: 0.44 - 99.99 Default = 10 Font Point Size Range: 4.00 - 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets. Append CR to LF No* Yes ENWW Tools for troubleshooting 381
• Page 406
  .... The Standard numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays ... feeders. The Classic numbering is based on HP LaserJet 4 printers and earlier models. Media... X Dimension Select from a list of sizes that the product supports. Range: 2.99 - 12.28 Default...
• Page 407
  ... feature to turn the edge-to-edge mode on or off for all print jobs. This mode can be overridden inside a print job by an edge-to-edge PJL variable. Y Dimension Range: 127 - 470 Default = 470 Sides 1-sided* 2-sided Two-Sided Format Book-style* Flip-style ENWW Tools for troubleshooting 383
• Page 408
  ...the error is cleared by the user. Language Show IP address Select from a list of languages that the product supports. Display* Hide Sleep Mode Use sleep delay* Use sleep schedule Use Both Clearable Warnings On Job* 384 Chapter 3 Solve problems ENWW
• Page 409
  ... an alert message, but it continues printing. There will not be another message indicating that the supply needs to be replaced. Low Threshold Settings 1-100% Set the percentage at which the product notifies you when the supply is very low. Supply Settings ENWW Tools for troubleshooting 385
• Page 410
  Table 3-38 Manage Supplies menu (continued) First level Second level Color Cartridges Third level Very Low Settings Fourth level Values Stop Prompt to continue* ... is very low. 1-100% Set the percentage at which the product notifies you when the supply is very low. 386 Chapter 3 Solve problems ENWW
• Page 411
  ... based on printing data to achieve the best output. Mostly Color Pages: This selection provides the highest performance. If most of ... the best choice if most of the printing is done in black and white. Color/Black Mix Auto* Mostly Color Pages Mostly Black Pages ENWW Tools for troubleshooting 387
• Page 412
  ... selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty. First: The product can pull from another tray if the specified tray is empty, even though the user specifically indicated a tray for the job. 388 Chapter 3 Solve problems ENWW
• Page 413
  ...Unless loaded Description This option controls whether a manual feed message should appear when the type...: A prompt always appears before printing a manual-feed job. Unless loaded: A message.... This option is available only for models that have automatic duplexing. ENWW Tools for troubleshooting 389...
• Page 414
  ...-sided jobs (duplexing). Two options are available: Auto: Enables Smart Duplexing, which instructs the product not to process both sides if the second side is blank. Letterhead ...for A4 paper, or to print on A4size paper when no tray is configured for letter paper. 390 Chapter 3 Solve problems ENWW
• Page 415
  ... have the same structure. If an additional HP Jetdirect network card is installed in the EIO ..., used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host ... is the last six digits of the LAN hardware (MAC) address. ENWW Tools for troubleshooting 391
• Page 416
  ... IP Manual Description Specifies the method that TCP/ IPv4 parameters will be configured on the HP Jetdirect ... a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). This feature ... lease and the leased IP address are released. 392 Chapter 3 Solve problems ENWW...
• Page 417
  ...IPv6 is enabled. IPv6 Settings Enable Address Manual Settings Enable On Off* Use this item ...manually configure a TCP/IPv6 address. Enable: Choose On to enable manual configuration, or Off to disable... IPv6 node address that uses the colon hexadecimal syntax. ENWW Tools for troubleshooting 393...
• Page 418
  ... up to 255 octets. For some networks, you might need to contact your Internet Service Provider (ISP) for the proxy server address. Secondary DNS Select from a provided list. Proxy Server Select from a provided list. 394 Chapter 3 Solve problems ENWW
• Page 419
  ... = 00080 Description Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network,...maintained. Idle Timeout Default = 0270 Security Secure Web HTTPS Required* HTTPS Optional ENWW Tools for troubleshooting 395
• Page 420
  ... menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external...and tests the embedded Web server. Select Yes to choose this test, or No to not choose it. 396 Chapter 3 Solve problems ENWW
• Page 421
  ... test helps to identify data path and corruption problems on an HP postscript level 3 emulation product. It sends a predefined PS file to the product, However, the ... following items: Specify whether the target product is an IPv4 or IPv6 node. ENWW Tools for troubleshooting 397
• Page 422
  ...since the most recent test was initiated or completed. The default is 0. Type the IPv6 address. Description Type the IPv4 address. Timeout Default = 001 Count Default = 004 Print Results Yes No* Execute Yes No* Ping Results Packets Sent Default = 00000 398 Chapter 3 Solve problems ENWW
• Page 423
  .... The default is 0. Shows whether a ping test is in progress. Yes indicates a test in progress, and No indicates that a test completed or was not run. RTT Min Default = 0000 RTT Max Default = 0000 RTT Average Default = 0000 Ping In Progress Yes No* ENWW Tools for troubleshooting 399
• Page 424
  ... refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and .../switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, halfduplex operation. ...100TX Half 100TX Full 100TX Auto 1000TX Full 400 Chapter 3 Solve problems ENWW
• Page 425
  ...These pages can help isolate printquality problems. Prints a page that can assist in diagnosing ... to help determine which cartridge is the source of a problem. Second level Third level Fourth ... Color Band Test Copies TIP: When this item is selected, only the diagnostic pages in the Troubleshooting ...
• Page 426
  Table 3-42 Troubleshooting menu (continued) First level Second level Paper Path Sensors Third level Fourth level Values Start Test Description Performs a test...specified source as part of the test. Paper Path Test Print Test Page Print Test Duplex Path Off* On 402 Chapter 3 Solve problems ENWW
• Page 427
  Table 3-42 Troubleshooting menu (continued) First level Second level Manual Sensor Test Third level Fourth level Values Select from a... test. Press the Stop button to abort the test. Tray/Bin Manual Sensor Test Select from a list of the product sensors. Use this feature ...
• Page 428
  ...causes a jam message that might need to be manually cleared. A service representative should perform this test....data on a portable storage device. This function is for the HP lab use to troubleshoot and diagnose system... Test Retrieve Diagnostic Data Export to USB 404 Chapter 3 Solve problems ENWW...
• Page 429
  ... diagnostic data type to be saved. This function is for the HP lab use to troubleshoot and diagnose system ... saving product crash data. This function is for the HP lab use to troubleshoot and diagnose system .... General Debug Data This function is for the HP lab use to troubleshoot and diagnose system ...
• Page 430
  ... menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under ...time Days Between Backups Backup Now Default = 1 Export Last Backup Restore Data 406 Chapter 3 Solve problems ENWW
• Page 431
  ... laser glass cleaning when white streaks appear on the printed pages. Performs a partial product calibration. Cleaning Interval Select from a list of cleaning intervals. Auto Cleaning Size Letter* A4 Print Cleaning Page Clean Laser Glass Quick Calibration ENWW Tools for troubleshooting 407
• Page 432
  ...and then select the USB Firmware Upgrade menu. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen instructions. 408 Chapter 3 Solve problems ENWW
• Page 433
  ... identification number (PIN) used to access the Service menu is 11552010. In the following table, asterisks ...more detailed information than the event log in the Troubleshooting menu. This event log contains all.... Mono Cycle Counts 0* Range: 0 - 9999999 Color Cycle Count 0* Range: 0 - 9999999 Refurbish...
• Page 434
  ... serial number. Use this item to enter the product service ID. Service ID Cold Reset Paper Letter* ...is located on a label on the replacement paper pickup assembly. Manual Laser Glass Cleaning Use this menu item ...laser-scanner glass. You can then clean the glass. 410 Chapter 3 Solve problems ENWW
• Page 435
  ...without acknowledgement. For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service. 10.0X.Y0 Supply ...(event code) Magenta print cartridge ◦ 10.03.10 (event code) ENWW Tools for troubleshooting 411
• Page 436
  ... necessary. 10.22.52 Description The transfer kit life was reset above the reset threshold. A new ITB was installed. Recommended action No action necessary. 10.23.50 Description The fuser kit life was reset above the order threshold. A new ITB was installed. 412 Chapter 3 Solve problems ENWW
• Page 437
  ... fuser kit. See the parts chapter in the service manual for the fuser kit part number. TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable. ENWW Tools for troubleshooting 413
• Page 438
  ... Recommended action If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit. NOTE: Removing ... this event code. 10.XX.40 Genuine HP supplies installed Description More than one ... Yellow print cartridge Recommended action No action necessary. 414 Chapter 3 Solve problems ENWW
• Page 439
  ... cartridge for this product. TIP: See the parts chapter in the service manual for the correct cartridge part number. 10... quality is no longer acceptable. CAUTION: After an HP supply has reached the very low threshold,... 10.03.70 (event code) Yellow print cartridge ENWW Tools for troubleshooting 415
• Page 440
  ... parts chapter in the service manual for the correct cartridge part number. TIP: Advise the customer that HP recommends ... number. 10.YY.25 Wrong cartridge in slot Description The indicated cartridge is installed in ....01.25 (event code) Cyan print cartridge 416 Chapter 3 Solve problems ENWW
• Page 441
  ... fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number. ENWW Tools for troubleshooting 417
• Page 442
  ... the product for a jam. See the clear jams section in the service manual. 13.A3.FF Description Power on... the product for a jam. See the clear jams section in the service manual. 13.D3.DZ Description Late to...a jam. See the clear jams section in the service manual. 418 Chapter 3 Solve problems ENWW
• Page 443
  ...) Registration sensor - PS5 ◦ 13.B4.FF (event code) Loop sensor - PS7 and PS8 ◦ 13.B9.FF (event code) Fuser output sensor - PS6 ◦ 13.A3.FF (event code) Tray 3 feed sensor - SR1 ◦ 13.A4.FF (event code) Tray 4 feed sensor - SR1 ◦ 13.A5.FF (event code) ENWW Tools for troubleshooting 419
• Page 444
  ....FF.FF (event code) Multiple sensors Recommended action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Fuser area jam ... 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 420 Chapter 3 Solve problems ENWW
• Page 445
  ... reached the fuser output sensor. Recommended action Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure ... 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film Tools for troubleshooting 421
• Page 446
  ... Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam below control panel Description ◦ 13.B2.9Z... product for a jam. See the clear jams section in the service manual. 13.WX.YZ Jam in....D6 (event code) Late to path jam from Tray 6 422 Chapter 3 Solve problems ENWW
• Page 447
  ... Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in ... Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in ...in designated amount of time after it is reversed at the switchback position. Z = D for duplexer ENWW Tools for troubleshooting 423
• Page 448
  ...action Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in ... Clear the jam. See the clear jams section in the service manual. 13.WX.YZ Jam in Tray Description ◦ 13.B2.D2 (event code)...◦ 13.A4.D4 (event code) Misfeed from Tray 4 424 Chapter 3 Solve problems ENWW
• Page 449
  ... Clear the jam. See the clear jams section in the service manual. 20.00.00 Insufficient memory... Description The page decompression process was too slow for the printer. Recommended action Press the OK button ...restore service restore started ◦ 32.1C.03 (event code) ENWW Tools for troubleshooting ...
• Page 450
  ... FW than what is currently on the product ◦ 32.1C.0C (event code) Backup cancelled from the HP Embedded Web Server ◦ 32.1C.0D (event code) Backup/restore failed, auto-reboot ...the disk ◦ 32.1C.13 (event code) Scheduled backup failure ◦ 32.1C.14 (event code) 426 Chapter 3 Solve problems ENWW
• Page 451
  ... formatter timeout ◦ 32.1C.2E (event code) Reset engine timeout ◦ 32.1C.2F (event code) Reset failure Recommended action ◦ 32.1C.01 (event code) No action necessary ◦ 32.1C.02 (event code) No action necessary ◦ 32.1C.03 (event code) No action necessary ENWW Tools for troubleshooting 427
• Page 452
  ...32.1C.0D (event code) Reboot and then retry the backup/restore ◦ 32.1C.0E (event code) Turn the product off then on and retry ◦ 32.1C.11 (event code) Turn the product off then on and retry ◦ 32.1C.12 (event code) Turn the product off then on and retry 428 Chapter 3 Solve problems ENWW
• Page 453
  ...1C.29 (event code) Turn the product off then on and retry. ◦ 32.1C.2B (event code) Turn the product off then on and retry. ◦ 32.1C.2E (event code) Turn the product off then on and retry. ◦ 32.1C.2f (event code) Turn the product off then on and retry. ENWW Tools for troubleshooting 429
• Page 454
  ... might be in use. Recommended action Press the OK button to print the transferred data (some data might be lost). 40.00.04 Unsupported USB accessory detected To continue, press OK Description The connection between the product and the USB device has been broken. 430 Chapter 3 Solve problems ENWW
• Page 455
  ... paper size than expected. ◦ Y=0 Size mismatch. Detected media is longer or shorter than expected. ◦ Y=A Size mismatch. Detected media too long. ◦ Y=B Size mismatch. Detected media too short. ◦ Z=1 Source is Tray 1 ◦ Z=2 Source is Tray 2 ◦ Z=3 ENWW Tools for troubleshooting 431
• Page 456
  ...sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Manual/tray bin sensor test to verify ... Non-assured OHT ◦ Y = 7 (expected type) Heavy media ◦ Y = 8 (expected type) 432 Chapter 3 Solve problems ENWW
• Page 457
  ...) Gloss film ◦ Z = 6 (detected type) Non-assured OHT ◦ Z = 7 (detected type) Heavy media ◦ Z = 8 (detected type) Light media ◦ Z = 9 (detected type) Rough media ◦ Z = A (detected type) Extra heavy glossy media (glossy media 3) ◦ Z = B (detected type) ENWW Tools for troubleshooting 433
• Page 458
  ... case distinguished from typed Normal ◦ Y=2 Normal: typed (not AutoSense) ◦ Y=3 Light media 1, 2, or 3: typed or AutoSense ◦ Y=4 Heavy media 1: typed or AutoSense ◦ Y=5 Heavy media 2: typed or AutoSense ◦ Y=6 Heavy media 3: typed or AutoSense ◦ Y=7 434 Chapter 3 Solve problems ENWW
• Page 459
  ... ◦ Y=B OHT: typed or AutoSense ◦ Y=C Label ◦ Y=D Envelope 1, Envelope 2, or Envelope 3 ◦ Y=E Rough (designated media 1): typed or AutoSense ◦ Z=1 Tray 1 ◦ Z=2 Tray 2 ◦ Z=3 Tray 3 ◦ Z = 41 Tray 4 ◦ Z=5 Tray 5 ◦ Z=6 Tray 6 ◦ Z=D Duplexer ENWW Tools for troubleshooting 435
• Page 460
  ..., execute the Partial Clean item in the Preboot menu. 47.02.XX Description Job parser internal error Recommended action Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 436 Chapter 3 Solve problems ENWW
• Page 461
  ...If the error persists, execute the Partial Clean item in the Preboot menu. 47.WX.YZ Printer calibration error To continue, press OK Description The device is unable to access or implement one of the image patterns files. ENWW Tools for troubleshooting 437
• Page 462
  Y = calibration type, Z = event ◦ 47.FC.00 (event code) Color plane registration (CPR) Image not found at system initialization ◦ 47.FC.01 (event code) CPR Store ... ◦ 47.FC.31 (event code) Drum Speed Adjustment Store image failure ◦ 47.FC.32 (event code) 438 Chapter 3 Solve problems ENWW
• Page 463
  ...this is the only device using the circuit. Replace the fuser. Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser. 2. 3. 4. ENWW Tools for troubleshooting 439
• Page 464
  ...supply. If this product has been previously serviced, check the connector (J131) on the DC controller ...type setting using the product menus and in the printer driver. Make sure that they match ...damaged, replace the fuser. Use the sensor test in the Manual sensor test to verify that the fuser pressure-...
• Page 465
  ...Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive ... setting using the product menus and in the printer driver. Making sure that they match... the low-voltage power supply assembly and the fuser. 2. 3. 4. 5. W=B ENWW Tools for troubleshooting 441...
• Page 466
  ... type setting using the product menus and in the printer driver. Making sure that they match ... Check the connector (J704) between the fuser and the printer. If it is damaged, replace the fuser drive ... fuser. If this product has been previously serviced, check the connector (J131) on the DC controller ...
• Page 467
  ...the right door (or turn on and then off the power switch) to perform the color plane registration. If the error persists, replace the registration density sensor ...If the product has had parts removed or replace, check the connector (J61) on the DC controller PCA. ENWW Tools for troubleshooting 443
• Page 468
  ... sensor (Media Sensor Value) is located on a label on the paper pickup assembly. Use the Service menu to input this value into the product memory after replacing the paper pickup assembly. ....0D or 54.0X.0E Optical memory element abnormal or CPR sensor out of range 444 Chapter 3 Solve problems ENWW
• Page 469
  ....YY DC controller error To continue, turn off then on Description DC controller PCA error ◦ 55.00.01 (event code) DC controller memory error ◦ 55.00.03 (event code DC controller no engine response ◦ 55.00.04 (event code DC controller communications timeout ENWW Tools for troubleshooting 445
• Page 470
  ...at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). If this part has been removed or replace, check the connector (J21) on the DC controller PCA and the connector (J106) on the low-voltage power supply assembly. ENWW 446 Chapter 3 Solve problems
• Page 471
  ... fuser motor assembly. If the product has been serviced, check the connector (J516) on the fuser motor and ... ITB motor assembly. If the product has been serviced, check the connector (J517) on the ITB motor and ... connector (J81) on the DC controller PCA. 59.00.C0 ENWW Tools for troubleshooting 447
• Page 472
  ... ITB motor assembly. Use the sensor test in the Manual sensor test to verify that the developer disengagement ... assembly. If the product has been serviced, check the connector (J518) on the developer disengagement ... and the connector (J81) on the DC controller PCA. 448 Chapter 3 Solve problems ENWW
• Page 473
  ... motor assembly. If the product has been serviced, check the connector (J515) on the drum motor and... motor assembly. If the product has been serviced, check the connector (J514) on the developer motor ...continue, turn off then on Description Developer motor failure ENWW Tools for troubleshooting 449
• Page 474
  ... developer motor assembly. If the product has been serviced, check the connector (J514) on the developer motor and the...paper surface sensor (PS4) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning.... tray. 60.00.03 or 60.00.04 450 Chapter 3 Solve problems ENWW
• Page 475
  ... motor to operate. 3. If the product has been serviced, check the connector (J2003) on the paper feeder controller...cassette tray. 2. 3. 61.00.01 Description Color table read failure Recommended action ...upgrade does not resolve the problem, replace the hard disk. ENWW Tools for troubleshooting 451
• Page 476
  ... firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk. 70.00.00 Error To... 80.0X.YY Embedded JetDirect error Description Embedded HP JetDirect print server critical error ◦ 80.01...) No PGP buffers ◦ 80.03.02 (event code) 452 Chapter 3 Solve problems ENWW
• Page 477
  ... buffer ◦ 80.03.13 (event code) Max stream channels ◦ 80.03.14 (event code) Max datagram channels ◦ 80.03.15 (event code) Card reset failed ◦ 80.03.16 (event code) Self test failure ◦ 80.03.17 (event code) Unknown PGP packet ◦ 80.03.18 (event code) ENWW Tools for troubleshooting 453
• Page 478
  ... occurred in the configuration volume Recommended action Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware. 98.00.04 Corrupt data in job data volume Description Data corruption has occurred in the job data volume 454 Chapter 3 Solve problems ENWW
• Page 479
  ... header number and size. Indicates a problem with the network environment, not the device. Recommended ...not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary ... Description A remote firmware upgrade (RFU) was not performed. ENWW Tools for troubleshooting 455...
• Page 480
  ... Download the RFU file and attempt the upgrade again. If the error persists, replace the hard disk. 99.00.08 Upgrade not performed error reading upgrade Description A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading image data. 456 Chapter 3 Solve problems ENWW
• Page 481
  ... Description A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn't match version 1 size. Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU. ENWW Tools for troubleshooting 457
• Page 482
  ...99.00.22 (event log) The bundle header version is not supported by this firmware ◦ 99.00.23 (event log) The package header version is not supported by this firmware 99.00.24 (event log) The format... of the package is invalid ◦ 99.00.26 (event log) 458 Chapter 3 Solve problems ENWW
• Page 483
  ... bundle Recommended action Download the correct firmware file from www.hp.com/support/cljcp5525 or www.hp.com/go/ cljcp5525_firmware, and then resend the firmware upgrade. 99.00.27 only:...from the Preboot menu, then reload firmware and lock the disk. ENWW Tools for troubleshooting 459
• Page 484
  ...solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device. Recommended ... menu. Press the Help button to see the help text for the error. Select the Administrator menu. 460 Chapter 3 Solve problems ENWW
• Page 485
  ... low OR Supplies low Description The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. ENWW Tools for troubleshooting 461
• Page 486
  ... quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available... print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of....02.70 (event code) Magenta print cartridge 462 Chapter 3 Solve problems ENWW
• Page 487
  ...kit Recommended action If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when ... Tray 3 ◦ X=4 Tray 4 ◦ X=5 Tray 5 ◦ X=6 Tray 6 Recommended action No action necessary. ENWW Tools for troubleshooting 463
• Page 488
  ... component must be initialized before use. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system. [File System] is write protected Description The ... remote firmware upgrade, and the code signature is invalid. 464 Chapter 3 Solve problems ENWW
• Page 489
  ... and then reinstall the optional tray. Reconnect connectors for the tray. If the problem continues, replace the connector for the tray. Calibration reset pending Description A ... is canceling the current job . Recommended action No action is necessary. ENWW Tools for troubleshooting 465
• Page 490
  ... continue after the cleaning is complete. Recommended action No action is necessary. Cleaning...Description The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete. Recommended action No action is necessary. 466 Chapter 3 Solve problems ENWW
• Page 491
  ... action Close the door. Use the switch test in the manual sensor test to verify that the front-door ... assembly. If the product has been recently serviced, check the connector (J708) on the 24V interlock ... door assembly. If it is damaged, replace the door assembly. ENWW Tools for troubleshooting 467
• Page 492
  .... Use the right-door switch (SP15) test in the manual sensor test to verify that the switch is properly ... assembly. If the product has been recently serviced, check the connector (J708) on the 24V interlock ... PCA. Cooling device Description The product is cooling. 468 Chapter 3 Solve problems ENWW
• Page 493
  ... disk not functional Description The EIO disk in slot is not correctly functioning. ◦ X=1 Slot 1 ◦ X=2 Slot 2 Recommended action Turn the product off, and then on. If the error persists, turn the product off, and then remove and reinstall the disk. ENWW Tools for troubleshooting 469
• Page 494
  ... find the encrypted hard drive. Recommended action Install the encrypted hard drive. HP Secure Hard Drive disabled Description The drive has been encrypted for ... product. Recommended action Remove the drive or use the Embedded Web Server for more information. 470 Chapter 3 Solve problems ENWW
• Page 495
  ... are supply specific. Recommended action Press the OK button to identify the incompatible supplies. Replace the supplies with those that are designed for this product. Initializing...Description The product is starting. Recommended action No action necessary. ENWW Tools for troubleshooting 471
• Page 496
  ... has been installed incorrectly. ◦ Toner collection unit 10.31.15 (event code) Recommended action Replace or reinstall the toner collection unit correctly to continue printing. Install Fuser Unit Description The fuser has been removed or installed incorrectly. 472 Chapter 3 Solve problems ENWW
• Page 497
  .... If the error persists, use the ITB alienation sensor switch (SW5) in the manual sensor test to verify that the switch is properly functioning. If it is not,...PCA. 6. Internal disk not functional Description The internal hard drive is not correctly functioning. ENWW Tools for troubleshooting 473
• Page 498
  ... media present sensor test in the Tray/bin manual sensor test to verify that the sensor is correctly ...sensor and the connector (J152) on the DC controller PCA. Printer cassette: connectors (J739 and J742) ... and connector (J2003C) on the paper deck controller PCA 3. 474 Chapter 3 Solve problems ENWW
• Page 499
  ... Description The product has printed the first side of a manual duplex job and is waiting for the user to ... OK button to print the second side of the job. Manually feed: [Type], [Size] Description This message ..., Tray 1 is not loaded, and other trays are empty. ENWW Tools for troubleshooting 475
• Page 500
  ... the message and then press the OK button. Manually feed: [Type], [Size] To use another tray, press OK Description This message appears when manual feed is selected, Tray 1 is loaded, and other ...processing any jobs. Recommended action No action necessary. 476 Chapter 3 Solve problems ENWW
• Page 501
  ...memory is full. Recommended action Press the Stop button . Performing Color Band Test...Description A color-band test is being performed. Recommended action No action necessary. Performing Paper ... Sample pages. Recommended action No action necessary. ENWW Tools for troubleshooting 477...
• Page 502
  Printing Color Usage Log...Description The product is printing the Color Usage log. Recommended action No action necessary. Printing Configuration...Description The...No action necessary. Printing Event Log...Description The product is printing the Event Log page. 478 Chapter 3 Solve problems ENWW
• Page 503
  ... action No action necessary. Printing Help Page...Description The product is printing the Help page. Recommended action No action necessary. Printing Menu Map...Description The product is printing the Menu Map pages. Recommended action No action necessary. ENWW Tools for troubleshooting 479
• Page 504
  Printing PQ Troubleshooting...Description The product is printing the PQ Troubleshooting pages. Recommended action No action necessary. Printing Registration Page...... No action necessary. Printing Usage Page...Description The product is printing the Usage page. 480 Chapter 3 Solve problems ENWW
• Page 505
  ... No action necessary. Processing...copy of Description The product is currently processing or printing collated copies. The message indicates that copy number of total copies is currently being processed. Recommended action No action necessary. ENWW Tools for troubleshooting 481
• Page 506
  ... print cartridge. To cancel the test, press the Stop button To exit press . Remove shipping lock from Tray 2 Description The Tray 2 shipping lock was not removed before you turned the product on. Recommended action Open tray 2, and then remove the shipping lock. 482 Chapter 3 Solve problems ENWW
• Page 507
  ...unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply ... of life, the HP Premium Protection Warranty on that supply ends. ◦ 10.00.70 (event ... the product to continue printing by using the Manage Supplies menu. ENWW Tools for troubleshooting 483...
• Page 508
  ... unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply ... quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of... Settings Description The product is restoring factory settings. 484 Chapter 3 Solve problems ENWW
• Page 509
  ... user or print job. Recommended action To enable color printing for the product, change the Restrict ... setting in the Manage Supplies menu. Rotating motor Description A component test is in progress. ... tray does not match the size specified for that tray. ENWW Tools for troubleshooting 485
• Page 510
  ... following order Yellow Magenta Cyan Black Recommended action Install the correct cartridge in each slot. Tray empty: [Type], [Size] Description The specified tray is empty and the current job does not need this tray to print. ◦ X=1 Tray 1 ◦ X=2 Tray 2 486 Chapter 3 Solve problems ENWW
• Page 511
  ... X=3 Tray 3 ◦ X=4 Tray 4 ◦ X=5 Tray 5 ◦ X=6 Tray 6 Recommended action Close the tray. NOTE: If this message appears after lifter drive assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated. ENWW Tools for troubleshooting 487
• Page 512
  ...83 - SW92,93) test in the Tray/Bin manual sensor test to test the switches. If ...correctly connected and fully seated. Troubleshooting Description The product is in the Troubleshooting process. Recommended action ...paper type that does not match the configured type. 488 Chapter 3 Solve problems ENWW
• Page 513
  ..., press OK Description A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. ◦ XX = 00 Black print cartridge ◦ XX... product. See the parts chapter in the service manual for supply part numbers. ENWW Tools for troubleshooting 489
• Page 514
  ... the product on. Unsupported USB accessory detected Remove USB accessory Description A non-supported USB accessory has been installed. Recommended action Turn the product off,... 3. Turn the product off. Remove the USB accessory. Insert a replacement USB accessory. 490 Chapter 3 Solve problems ENWW
• Page 515
  ... you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Wrong cartridge in slot Description The indicated slot for a print ... Recommended action Remove the print cartridge from that slot, and install a cartridge that is the correct color. ENWW Tools for troubleshooting 491
• Page 516
  ... in the event log. For additional numeric messages, see the control-panel message section of this manual Figure 3-53 Sample event log 1 2 3 4 5 6 7 8 1 ... and time Engine cycles Event log code Firmware version number Description of personality Consecutive Repeats 492 Chapter 3 Solve problems ENWW
• Page 517
  .... To print a complete event log, use the Service menu. Print the event log from the Administration... button . Open the following menus: ● ● Administration Troubleshooting to select the Print Event Log item... arrow button Print the event log from the Service menu 1. 2. Press the Home button . Open...
• Page 518
  Viewing the event log from the Service menu 1. 2. Press the Home button . Open the following menus: .... Open the following menus: ● ● Device Maintenance Service The PIN required for the Service menu is 11552010. 3. Use ... Event Log item, and then press the OK 494 Chapter 3 Solve problems ENWW
• Page 519
  ... using paper that has already passed through a printer or copier. An input tray is loaded incorrectly. ... Use only paper that meets HP specifications. See the product user guide. Verify that the transfer .... If the paper is heavier than the heaviest supported weight for the tray, it might not be picked ...
• Page 520
  Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to ... Tray 2, Tray 3, and optional Trays 4, 5, and 6 Middle right door Lower right door 496 Chapter 3 Solve problems ENWW
• Page 521
  Figure 3-55 Paper path jam sensors PS10 PS6 PS7 PS8 Y M PS5 C B SR1 SR1 SR81 SR91 Note: Both the 1 X 500-sheet feeder and the 3 X 500-sheet feeder use a SR1 tray feed sensor. Table 3-46 Paper path jam sensors Sensor PS5 PS6 PS7 PS8 PS10 SR1 SR1 SR81 SR91 Bin full sensor Tray 3 feed sensor...
• Page 522
  ... power on, door close, or auto-flushing : paper stays at PS7/PS8 13.A4.FF 13.A5.D5 13.A5.D6 13.A5.FF 13.A6.D6 13.A6.FF 13.B2.A1 13.B2.A2 13.B2.A3 13.B2.A4 13.B2.A5 13.B2.A6 13.B2.AD 13.B2.D1 13.B2.D2 13.B2.D3 13.B2.D4 13.B2.D5 13.B2.D6 13.B2.DD 13.B2.FF 13.B4.FF 498 Chapter 3 Solve problems ENWW
• Page 523
  Table 3-47 Event codes for jams (continued) Jam event code 13.B9.Az NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 13.B9.Cz NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 13.B9.D1 13.B9.D2 13.B9.D3 13.B9.D4 13.B9.D5 13.B9.D6 13.B9.DD ...
• Page 524
  ● ● ● ● ● ● ● ● 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparancy C = Label D = Envelope 1 to 3 500 Chapter 3 Solve problems ENWW
• Page 525
  Clear jams in the upper-right door WARNING! handling it. 1. The fuser can be hot while the product is in use. Wait for the fuser to cool before Open the upper-right door. 2. Gently pull the paper out of the pickup area. ENWW Clear jams 501
• Page 526
  ... still reports a jam, remove the fuser to check for jammed paper inside the fuser cavity. Remove any paper, and then reinstall the fuser. NOTE: Make sure that the fuser is reinstalled correctly before closing the upper right door. 5. Close the upper-right door. 502 Chapter 3 Solve problems ENWW
• Page 527
  Clear jams in the lower-right door 1. Open the lower-right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower-right door. ENWW Clear jams 503
• Page 528
  ...1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the upper right door. 504 Chapter 3 Solve problems ENWW
• Page 529
  3. Gently pull the paper out of the pick up area. 4. Close the upper right door. ENWW Clear jams 505
• Page 530
  ... damaged sheets of paper. To access jammed paper from the tray cavity, remove the tray from the product. 2. Close the tray. 3. If the jam is in Tray 3, you also can open the door on the right side of the tray, remove the jammed paper, and then close the door. 506 Chapter 3 Solve problems ENWW
• Page 531
  Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. ENWW Clear jams 507
• Page 532
  ... Output-bin-full sensor (PS10) on page 313 for troubleshooting information. Poor contact of the output-bin full ... PCA, and the intermediate connector J743. Run the manual sensor test to verify the output bin full ...gear assembly. See Fuser gear assembly on page 176. 508 Chapter 3 Solve problems ENWW
• Page 533
  ...-output sensor (PS6) is defective. Reconnect the connector J131 on the DC controller PCA. Solution Replace the fuser. See Fuser on page 93. Run the manual sensor test to verify that the fuser-output sensor is functioning properly. See Fuser output sensor (PS6) on page 297. If it is not, replace the...
• Page 534
  ... the connector (J131) on the DC controller PCA. Run the manual sensor test. See Fuser loop sensors 1...and connector (J131) on the DC controller PCA. Run the manual sensor test to make sure the fuser-delivery ...TOP sensor and connector (J122) on the DC controller PCA. 510 Chapter 3 Solve problems ENWW
• Page 535
  ... tray pickup (continued) Cause The TOP sensor is defective. Solution Run the manual sensor test to verify that the TOP sensor is functioning properly. If ... 97. Reconnect the connector J122 on the DC controller PCA. Run the manual sensor test to verify that the TOP sensor is functioning properly. See ...
• Page 536
  ... on page 142. Reconnect the connector J122 on the DC controller PCA. Run the manual sensor test to verify that the TOP sensor (PS5) is functioning properly. See...sure that all paper, including small bits of paper, are removed from the product when a jam is removed. 512 Chapter 3 Solve problems ENWW
• Page 537
  ...): Replace the fuser. See Fuser on page 93. ● ● If service was recently performed on the product, a sensor connector might be disconnected. Run the manual sensor tests to .... See Manual sensor test on page 289 or Tray/Bin manual sensor test on page 300 for information. Reconnect the ...
• Page 538
  ... jams is set incorrectly or damaged. Solution Run the manual sensor test to verify which sensor ... damaged, replace the corresponding pickup assembly. Run the manual sensor test to verify which sensor ...jams. The sensor that detects residual paper jams is defective. 514 Chapter 3 Solve problems ENWW
• Page 539
  Change jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● ● Auto - The product attempts to reprint jammed pages when enough memory is available. This is the default setting. Off - The product does not try to reprint ...
• Page 540
  ... are not properly adjusted. Use only paper that meets HP paper specifications for this product. Make sure that the paper guides match the size of ... in the tray. Confirm that the settings in the software program and printer driver are correct, because the software program settings override ...
• Page 541
  ... size is not configured correctly for the input tray. The guides in the tray are not against the paper. Solution ... correctly for the input tray. The guides in the tray are not against the paper. The Manually Feed Prompt .... Solution Load the correct size paper. ENWW Solve paper-handling problems 517
• Page 542
  ... that the correct paper type is selected in the software or printer driver. Remove excess paper from the input ...type loaded. Use only paper that meets the HP paper specifications for this product. Avoid printing... or glossy paper might not meet supported paper specifications. High-humidity environments...
• Page 543
  ... orientation is incorrect. This product does not support the envelopes being used. Tray 1 is configured for a size .... Verify that the envelope is loaded correctly. Refer to the HP LaserJet Printer Family Print Media.... Do not fan paper. If the problem persists, replace the paper. Configure the software...
• Page 544
  ... Cause You are trying to duplex on unsupported paper. The printer driver is not set up for duplex ... supported for duplex printing. Set up the printer driver to enable duplex printing. Load preprinted ... up with the top of the page toward the right of the product. The HP Color LaserJet CP5525n does not ...
• Page 545
  ...modes to see if they solve the image-quality problems. To access the manual print modes, open the following menus Administration General Settings Print Quality Adjust Paper ... in low-humidity environments with resistive or rough surface media. ENWW Use manual print modes 521
• Page 546
  ...environment and print-quality defects occur on HP Tough Paper or Opaque film. With transparencies,... and print-quality defects occur on color transparencies on the first page of a print job.... in a lowtemperature environment and you are having problems with print quality such as blisters in the printed ...
• Page 547
  ... 3 when the other alternatives do not correct the problem. Set to ALTERNATIVE 1 when horizontal banding occurs.... REGISTRATION TRANSFER CONTROL Set to ALTERNATIVE when color misregistration occurs. Set to ALTERNATIVE 1 to reduce... drops. PRE-ROTATION MOISTURE CONTROL ENWW Use manual print modes 523...
• Page 548
  .... Use only transparencies designed for HP Color LaserJet products. The moisture content of the paper ... paper. If this solves your problem, consult with the printer of your letterhead to verify that the paper... print quality issues. See the print modes section of this manual. ● If you are having...
• Page 549
  ... unit. Solution Clean the grounding contacts. If the problem remains after cleaning, check the contacts ...deformed or damaged parts. Clean the contacts. If the problem remains after cleaning, check the contacts ... that produces the all black or solid color. If the problem remains after cleaning, check ...
• Page 550
  ...dirt does not come off, replace the guide. Run the cleaning page several times...., replace the fuser. Replace the print cartridge of the color that matches the defect. The back of the page is dirty..... Replace the affected print cartridge. If the problem persists, replace the affected print cartridge....
• Page 551
  ..., replace the fuser. Replace the print cartridge of the color that matches the defect. Replace the fuser. Horizontal .... Clean each contact of the color that produces the missing color. If the problem remains after...-supply. Replace the laser/scanner assembly. ENWW Solve image-quality problems 527...
• Page 552
  ...bias output). Solution Replace the secondary-transferroller. Replace the print cartridge of the color that matches the defect. Replace the fuser. Replace the transfer 1 high.... The print cartridge is defective. Replace the print cartridge of the affected color. 528 Chapter 3 Solve problems ENWW
• Page 553
  ...media. Clean each contact of the color that produces the missing color. If the problem remains after ...deformed or deteriorated rollers. Replace the paper-feed-guide unit. Replace the print cartridge. The front ..., replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results ...
• Page 554
  ...Do not replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than ...is available. Pages have one or more skewed color planes (can appear on the right or left side ... and then reinstall the print cartridge associated with the defect. 530 Chapter 3 Solve problems ENWW
• Page 555
  ...inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates ...change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product ... an interval. Press the OK button. TIP: HP recommends processing a cleaning page after...
• Page 556
  Solve performance problems Problem Pages print but are totally blank. Cause The document might contain blank pages. Solution Check the document that you are ... and use the product, you must disconnect the other device or you must use two USB ports on the computer. 532 Chapter 3 Solve problems ENWW
• Page 557
  ... Replace the cable if necessary. Solve network problems Check the following items to verify that the product ...automatic mode (the default setting). See the user guide. Use the correct IP address. The IP ... are correctly installed and that they use the correct printer driver. Check the network drivers,...
• Page 558
  ... Access Code). The PIN for the HP Color LaserJet Enterprise CP5520 Printer Series is 11552010. 1. 2. Press the... access the selected item displays if the correct Service Access Code is not used. 4. Press the... access the selected item displays if the correct Service Access Code is not used. This item ...
• Page 559
  ... item to clear (erase) the service event log. Mono Cycle Counts Color Cycle Count Refurbish... serial number. Use this item to reset the product service identification number. Use this item to set the... paper pickup assembly. Use this item to execute a manual laser glass cleaning. The laser shutters are...
• Page 560
  ... values ● Calibration Persisted calibration engine data Engine color density data LaserJet engine calibration data General Display and ... Http job defaults Clears the error, warning and info logs Supported media types Resets JetLink connected external devices 536 Chapter 3 Solve problems ENWW
• Page 561
  ...Authentication agent Authentication agents Policy agents Color access control Clean Disk and ...panel display. The user must upload the firmware to the printer in order for it to function again CAUTION: The Clean ... (among other files) will be completely lost. HP does not recommend this action. Partial...
• Page 562
  ... the Partial Clean function for this product. CAUTION: HP recommends backing-up product configuration... the Partial Clean function is helpful for troubleshooting hard disk problems. To reset the product by deleting... a Clean Disk option, the product is not bootable. 538 Chapter 3 Solve problems ENWW...
• Page 563
  ..., the product firmware must be reloaded. CAUTION: HP recommends that you do not use ... manual recommends this solution. After executing the Clean Disk function, the product is unusable. HP ... the Clean Disk function is helpful for troubleshooting hard disk problems. To reset the product by deleting all...
• Page 564
  ... selecting Continue. If the user navigates to another menu, the timeout does not apply. Sign In Enter the Administrator PIN or Service PIN if one is required to access the Preboot menu. 540 Chapter 3 Solve problems ENWW
• Page 565
  Table 3-63 Preboot menu options (1 of 5) (continued) Menu option Administrator First level Second level Third level Description This item navigates to the Administrator sub menus. If authentication is required (and the user is not already signed in) the Sign In displays. The user is required to ...
• Page 566
  ... the Leave Unlocked item to use a new secure disk in an unlocked mode for single service event. The secure disk that is already locked to this product will remain accessible to ... disk. Get Status This item provides disk status information if any is available. 542 Chapter 3 Solve problems ENWW
• Page 567
  Table 3-65 Preboot menu options (3 of 5) Menu option First level Second level Internal Device Secure Erase Third level Description Administrator continued Manage Disk continued Select the Internal Device item to erase the internal device or get status about the internal device. Select the Secure...
• Page 568
  ... address acquisition from the DHCP server. Use this item to manually assign the network addresses. Use this item to manually enter the IP addresses. Use this item to manually enter the subnet mask. Use this item to... Save and Exit item to save the manual settings. 544 Chapter 3 Solve problems ENWW
• Page 569
  ...Accessible Architecture on the disk will not be available at bootup. This is useful for troubleshooting problems with the hard disk without having to ...system disks on DIMMs. In this case, this function will cause the printer to configure the HP firmware first, followed by the thirdparty applications....
• Page 570
  ...crashing on Step 4/8, checking this item may allow the problem to be isolated. Once the device is turned on the next ...so that Jetdirect is always enabled. This item requires the Service access code. Reset Password Subsystems ...use only. Do not change these values. 546 Chapter 3 Solve problems ENWW
• Page 571
  ... firmware upgrade for the product, go to www.hp.com/support/ cljcp5525 or www.hp.com/go/cljcp5525_firmware. Determine... upgrade method. You cannot upgrade the printer using the traditional FTP, LPR or Port... from within the Troubleshooting tab. NOTE: If you get a warning screen, follow the instructions...
• Page 572
  ... button. The product will initialize. 11. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware version was installed. See Configuration page on page 350 and Determine the installed revision of firmware on page 547. 548 Chapter 3 Solve problems ENWW
• Page 573
  USB storage device (control-panel menu) 1. 2. 3. 4. 5. 6. 7. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumbdrive). Turn the product on, and then wait until it reaches the Ready state. Press the Home button or OK button. Press the down arrow button. Press the down ...
• Page 574
  550 Chapter 3 Solve problems ENWW
• Page 575
  4 Parts and diagrams Order parts by authorized service providers How to use the parts lists and diagrams Assembly locations External covers, panels, and doors Right door assembly Internal components (1 of 9) Internal components (2 of 9) Internal components (3 of 9) Internal components (4 of 9)...
• Page 576
  ..., and supplies Order supplies and paper Order genuine HP parts or accessories Order through service ..., accessories, and supplies, see the product user guide. Related documentation and software Table 4-2 ... Series User Guide HP Color LaserJet Enterprise CP5520 Printer Series Service Manual Description ...
• Page 577
  ... Supplies part numbers Item HP LaserJet print cartridges with HP ColorSphere toner Description ...sheet feeder (Tray 2) ● ● Tray 2 cassette Installation instructions 1x500-sheet feeder (Tray 3) kit ... ● ● 3x500-sheet feeder with stand Installation instructions CE725-67901 A ENWW Order parts ...
• Page 578
  ... assembly Screws EIO card guide Installation instructions CE707-69001 A Fuser kit ... Tray 3, 4, 5, 6 feed roller assembly Installation instructions CE979-67901 A Intermediate transfer belt ... ● ● Secondary transfer roller assembly Installation instructions CE710-67904 A 554 Chapter 4 Parts...
• Page 579
  ... roller assembly Separation roller assembly Installation instructions CE710-69007 A Tray 3, 4, 5, and 6 paper ... assembly Feed roller assembly Installation instructions CE710-69008 A Service replacement parts Item ... cover assembly kit ● ● Front cover assembly HP logo jewel ENWW Order parts ...
• Page 580
  ... drive unit ● ● Fuser drive assembly Installation instructions Part number CE707-67904 Inner door assembly ● ● Inner door assembly Four color cartridge labels CE707-67909 Interconnect ...kit ● ● Tray 1 separation pad assembly Installation instructions CE707-67908 556 Chapter 4 Parts ...
• Page 581
  ... Switzerland - Unique cord Rest of World - Standard 2-wire RJ-11 C6518A 8121-0943 8121-0964 8121-0731 8121-1143 8121-0564 8121-0739 8121-0837 8121-1004 8121-0733 8121-0737 8121-0738 8121-0734 8121-0729 8121-1141 8120-8913 8121-0844 8121-0811 ENWW Order parts by authorized service providers 557
• Page 582
  ... to the voltage that is listed in the description column. Doing so will ensure that the part number selected is for the correct model. NOTE: In this manual, the abbreviation "PCA" stands for "printed circuit-board assembly." Components described as a PCA might consist of a single circuit board or a ...
• Page 583
  Assembly locations Paper delivery assembly Paper pick-up assembly 1x250 cassette Right door assembly ENWW Assembly locations 559
• Page 584
  External covers, panels, and doors Figure 4-1 External covers, panels, and doors 1 *A01 2 *A01 11 *A01 4 10 10 *A03 3 (J1) (J2) Right door assembly *A01 *A02 5 9 *A01 6 8 7 560 Chapter 4 Parts and diagrams ENWW
• Page 585
  Table 4-5 External covers, panels, and doors Ref 1 2 3 4 5 6 7 8 9 10 11 Description Cover, top Door, toner collection unit access Cable, USB Cover, rear Cover, right rear Cover, handle, lower-right, rear Cover, handle, lower-right, front Cover, right front assembly (includes control panel) Cover, ...
• Page 586
  Right door assembly Figure 4-2 Right door assembly 1 *A04 *A03 *A02 *A05 (J112) (J152) (J114D) *A01 *A02 *A48 *A07 *A06 *A08 *A09 *A10 *A11 2 *A12 *A40 *A14 *A18 *A17 *A15 *A16 *A40 *A10 *A15 *A14 (J542D) (J736D) A *A13 *A20 *A19 *A40 *A22 *A21 *A23 *A24 *A40 SIMPLEX MODEL *A40 *A25 *A47 *...
• Page 587
  ... simplex model 1 2 3 4 5 6 Roller, secondary transfer, T2 (included in the service kit) Door, right upper Roller, paper pick-up, Tray 1 (included in the service kit) Lifter plate assembly, Tray 1 Separation pad, Tray 1 (included in the service kit) Tray 1 (MP tray) assembly Part number ...
• Page 588
  Internal components (1 of 9) Figure 4-3 Internal components (1 of 9) *A02 1 2 3 4 *A02 7 8 9 5 *A03 10 (FM2) (J524L) 6 *A04 35 34 11 12 *A02 *A02 Front cover 14 15 assembly *A02 *A02 13 16 17 *A02 18 19 20 *A04 21 19 18 16 See PCA diagram 33 (SW2) 28 29 32 30 *A02 31 27 26 *A01 22 23 24 *...
• Page 589
  ...25 26 27 28 29 30 Description Upper cartridge guide assembly Duct, front Stopper, inner door, 1 Stopper, inner door, 2 Door, inner, service kit includes all labels Cover, lower front ...front cover, center Hinge, front cover, right Cover, guide Guide, arm, front Lever, push Lever, lift,...
• Page 590
  Internal components (2 of 9) Figure 4-4 Internal components (2 of 9) *A02 1 2 3 4 *A02 7 8 9 *A03 10 (FM2) (J524L) *A04 6 35 5 34 12 *A02 11 (SW2) 28 29 *A02 Front cover 14 15 assembly *A02 *A02 13 16 *A02 18 17 16 See PCA diagram 33 32 31 30 *A02 27 *A01 26 22 19 20 *A04 21 19 ...
• Page 591
  ... 4-8 Internal components (2 of 9) Ref 31 32 33 34 35 Description Holder, interlock switch Fan, fuser Holder, duplexing fan Spring, leaf, grounding Cover, handle guide Part number RC2-6689-000CN RK2-2728-000CN RC2-8357-000CN RC2-7092-000CN RC2-6670-000CN Qty 1 1 1 1 1 ENWW Internal components (2 of...
• Page 592
  Internal components (3 of 9) Figure 4-5 Internal components (3 of 9) Paper delivery assembly SIMPLEX MODEL 1 19 *A01 7 DUPLEX MODEL 1 *A01 2 3 19 (J552D) (J525L) (J131A) (J522D) *A01 20 5 6 *A01 *A02 4 8 (J109F) (M4) (J516) *A01 9 (J554L) 11 10 12 14 10 13 18 15 16 17 Paper pick-up ...
• Page 593
  ... model Drive assembly, simplex reverse, simplex model Guide, fuser, front Cover, cable, protective Fuser assembly..., duplex model Spring, tension, registration sensor Support, frame, rear Registration sensor assembly Support, frame, front Separation roller assembly (included in service kit) Connector,...
• Page 594
  Internal components (4 of 9) Figure 4-6 Internal components (4 of 9) 2 1 (M1) (J517) (M2) (J515) (M3) (J514) See PCA diagram *A01 4 *A01 *A06 *A06 6 (J1003) (J538D) (J535D) (J521) 3 *A02 5 See PCA diagram 8 9 *A05 (M6) (J518) See PCA diagram *A03 7 13 (PS15) (J544) 23 24 16 *A01 25 26 17 18...
• Page 595
  ...24 25 26 27 28 29 30 Description Cover, main drive cable, lower Guide, main drive cable Main drive assembly, duplex model Main drive assembly, ...25T, duplex model Gear, 74T, duplex model Plate, duplexing drive gear Support, developing coupling Cover, gear, simplex model Sensor, right door Holder, door...
• Page 596
  Internal components (5 of 9) Figure 4-7 Internal components (5 of 9) 2 1 (M1) (J517) (M2) (J515) (M3) (J514) 4 *A01 See PCA diagram *A01 *A06 *A06 6 (J1003) (J538D) (J535D) (J521) 3 *A02 5 See PCA diagram *A05 (M6) (J518) See PCA diagram *A03 8 9 7 13 (PS15) (J544) 23 24 16 26 *A01 18 17...
• Page 597
  Table 4-11 Internal components (5 of 9) Ref 31 32 33 34 35 36 37 38 39 Description Lock, door link, right Link, right door, 2 rear Link, right door, 2 front Duct, joint Plate, right door link, fixed, front Hinge, right door, front Plate, right door link, front Spring, tension, front Rail, door link...
• Page 598
  Internal components (6 of 9) Figure 4-8 Internal components (6 of 9) 37 2 1 (J831) (J832) (J61) (J62) 3 36 38 35 *A01 34 12 38 38 39 8 11 10 *A01 4 9 *A03 *A01 33 14 13 15 7 6 5 16 17 18 *A01 19 32 20 22 21 23 *A04 29 30 27 26 *A02 41 40 25 24 *A02 31 (FM1) (J106) 28 574 Chapter 4 ...
• Page 599
  ...IT belt guide rail assembly IT belt guide rail R1 assembly Toner collection unit (included in the service kit) Arm, waste toner, left Cover, waste toner,...ITB guide, F3 Guide, inside cable ITB assembly (included in the service kit; includes transfer roller) Fan, power supply Holder,...
• Page 600
  Internal components (7 of 9) Figure 4-9 Internal components (7 of 9) 37 2 1 (J831) (J832) (J61) (J62) 3 36 38 35 *A01 34 12 38 38 39 8 11 10 *A01 4 9 *A03 *A01 33 14 13 15 7 6 5 16 17 18 *A01 19 32 20 22 21 23 *A04 29 30 27 26 *A02 41 40 25 24 *A02 31 (FM1) (J106) 28 576 Chapter 4 ...
• Page 601
  ...of 9) Ref 31 32 33 34 35 36 37 38 39 40 41 Description Duct, fan, 1 Laser scanner assembly Seal, toner supporter guide 1 Toner feed assembly Guide, laser Holder, flat flexible cable Cable assembly, flat-flexible Seal, slide shutter Sheet, slide seal Label,...
• Page 602
  Internal components (8 of 9) Figure 4-10 Internal components (8 of 9) 18 (J741D) (J105) (J304) (J303) (J301) (J25) (J63) (J733DB) (J21) (J192) 1 2 See PCA diagram (J1304) (J733DA) (J707F) (J557D) (J711F) (J558D) 17 (J1108) (J108) 16 2 (J203) 3 3 (J559D) (J560D) 15 (J109F) 5 6 4 (J110F...
• Page 603
  ... Holder, first power dispatching Spring, contact Spring, contact Guide, cross-member cable, rear Stopper, laser Guide, cross-member cable, front Spring, rod Cover, cable, right rear Lifter ..., 110V Low voltage power supply assembly, 220V Guide, cable Cable, low-voltage AC joint Cable, ...
• Page 604
  Internal components (9 of 9) Figure 4-11 Internal components (9 of 9) *A02 See PCA diagram *A06 *A04 (J101) (FM3) (J142) 2 17 3 18 (J1001A) (J716H) (J116) (J717H) (J718H) (J558H) (J559H) (J560H) (J557H) 5 1 (J72) 7 *A02 See PCA diagram *A01 *A05 6 See PCA diagram *A02 11 8 A 10 *A05 9 *...
• Page 605
  ...16 17 18 19 Description Clamp, edge, D Guide, cable, right Guide, cable, upper Cable, PNL-H-HI Spacer, DC controller PCA Guide, DC cont. support cable Cable, primary transfer Cable, rear Formatter case Plate, ...pin, paper-pick-up Plate, box pillar Guide, imaging HVT cable Cover, imaging HVT cable...
• Page 606
  1x250 cassette Figure 4-12 1x250 cassette 582 Chapter 4 Parts and diagrams ENWW
• Page 607
  Table 4-16 1x250 cassette Ref Description Cassette Part number CE710-67906 Qty 1 ENWW 1x250 cassette 583
• Page 608
  Paper pick-up assembly Figure 4-13 Paper pick-up assembly 1 *A01 584 Chapter 4 Parts and diagrams ENWW
• Page 609
  Table 4-17 Paper pick-up assembly Ref Description Paper pick-up assembly 1 Paper pick-up roller assembly (included in service kit) Part number RM1-7916-000CN CE707-67903 Qty 1 1 ENWW Paper pick-up assembly 585
• Page 610
  Paper delivery assembly Figure 4-14 Paper delivery assembly 586 Chapter 4 Parts and diagrams ENWW
• Page 611
  Table 4-18 Paper delivery assembly Ref Description Paper delivery assembly Part number RM1-6165-000CN Qty 1 ENWW Paper delivery assembly 587
• Page 612
  Printed circuit assemblies Figure 4-15 PCAs 1 1 1 2 10 3 4 5 9 1 7 6 8 588 Chapter 4 Parts and diagrams ENWW
• Page 613
  Table 4-19 PCAs Ref 1 2 3 3 4 4 5 6 7 8 9 9 Not shown 10 Description Toner remaining detect PCA Primary transfer high-voltage PCA Driver PCA (duplex model) Driver PCA (simplex model) DC Controller PCA (duplex model) DC Controller PCA (simplex model) Secondary transfer high-voltage PCA Imaging high-...
• Page 614
  1x500 paper feeder The 1x500 paper feeder is referred to as the 1x500PF. 1x500PF external components Figure 4-16 1x500PF external components 1 6 6 *A04 4 *A02 5 *A03 *A03 7 *A01 *A04 10 *A07 *A04 8 3 2 *A04 9 *A04 *A06 *A05 590 Chapter 4 Parts and diagrams ENWW
• Page 615
  Table 4-20 1x500PF external components Ref 1 2 3 4 5 6 7 8 9 10 Description Handle, lock, rear (1x500PF) Cover, right front (1x500PF) Link, right door, lower (1x500PF) Cover, rear (1x500PF) Cover, left (1x500PF) Cover, handle, lower (1x500PF) Link, right door, upper (1x500PF) Right door assembly (...
• Page 616
  1x500PF internal components Figure 4-17 1x500PF internal components *A26 (J2004) (J704) (J703D) (J701D) (J2003) (J702D) (J705) *A27 (J2005) *A28 (J733LA) (J733LB) (J2002) *A29 (J2001) (J734DA) *A30 (J734DB) 6 3 *A04 *A21 *A22 *A25 *A23 *A06 *A15 *A18 *A06 *A24 *A11 *A33 *A31 *A10 *A06 *A14 *...
• Page 617
  ... (1x500PF) Paper feeder driver PCA (1x500PF) Roller, pick-up, paper feeder (included in service kit) Roller, feed, paper feeder (included in service kit) Label, cassette number (1x500PF) Connector, 8P (1x500PF) Part number WC2-5512-000CN RK2-1331-000CN RM1-...
• Page 618
  1x500PF PCA Figure 4-18 1x500PF PCA 1 594 Chapter 4 Parts and diagrams ENWW
• Page 619
  Table 4-22 1x500PF PCA Ref 1 Description Paper feeder driver PCA (1x500PF) Part number RM1-6987-000CN Qty 1 ENWW 1x500 paper feeder 595
• Page 620
  3x500 paper feeder The 3x500 paper feeder is referred to as the 3x500PF. 3x500PF external components Figure 4-19 3x500PF external components 1 7 *A01 8 14 *A01 *A01 9 10 *A02 *A01 3 12 14 11 2 4 *A01 6 13 5 *A01 596 Chapter 4 Parts and diagrams ENWW
• Page 621
  Table 4-23 3x500PF external components Ref 4 5 6 7 8 9 10 12 13 14 Description Cover, right corner (3x500PF) Cover, right lower, 1 (3x500PF) Cover, right lower, 2 (3x500PF) Cover, rear (3x500PF) Cover, left (3x500PF) Cover, left lower (3x500PF) Cover, rear lower (3x500PF) Right door assembly (...
• Page 622
  3x500PF internal components Figure 4-20 3x500PF internal components (J33LA) (J33LB) (J2001) (J2003) (J2002) (J2001B) (J2002B) (J2001C) 12 (J2003B) 5 (J701D) (J702D) (J801D) 11 *A19 *A07 12 (J2003C) 5 (J802D) *A19 *A07 (J901D) 5 (J902D) *A21 *A09 *A10 *A03 *A14 *A15 *A12 *A08 *A02 18 *A16...
• Page 623
  ... Cable, PCA joint (3x500PF) Switch, button (3x500PF) Roller, pick-up (included in the service kit; 3x500PF) Paper feed roller assembly (included in the service kit; 3x500PF) Caster, double lock, front (3x500PF) Caster, rear (3x500PF) Connector, 8P (3x500PF...
• Page 624
  3x500PF cassette Figure 4-21 3x500PF cassette 600 Chapter 4 Parts and diagrams ENWW
• Page 625
  Table 4-25 3x500PF cassette Ref Description Cassette (3x500PF) Part number RM1-6942-000CN Qty 3 ENWW 3x500 paper feeder 601
• Page 626
  3x500PF PCAs Figure 4-22 3x500PF PCAs 1 1 1 602 Chapter 4 Parts and diagrams ENWW
• Page 627
  Table 4-26 3x500PF PCAs Ref 1 Description Feeder PCAs (3x500PF) Part number RM1-6989-000CN Qty 3 ENWW 3x500 paper feeder 603
• Page 628
  Alphabetical parts list Table 4-27 Alphabetical parts list Description Arm, front cover, 1 Arm, front cover, 2 Arm, ITB coupling release Part number RC2-6732-000CN RC2-6733-000CN RC2-6824-000CN Table and page Internal components (1 of 9) on page 565 Internal components (1 of 9) on page 565 Internal...
• Page 629
  Table 4-27 Alphabetical parts list (continued) Description Cable, rear Part number RM1-6863-000CN Table and page Internal components (9 of 9) on page 581 Internal components (3 of 9) on page 569 Internal components (8 of 9) on page 579 External covers, panels, and doors on page 561 Internal ...
• Page 630
  ... (4 of 9) on page 571 External covers, panels, and doors on page 561 1x500PF external components on page 591 Cover, gear, simplex model Cover, guide Cover, handle guide RC3-0688-000CN RC2-7204-000CN RC2-6670-000CN Cover, handle, lower (1x500PF) Cover, handle, lower-left Cover, handle, lower-right...
• Page 631
  ...-000CN RC2-6963-000CN Cross-member, cover, left DC Controller PCA (duplex model) DC Controller PCA (simplex model) DC motor assembly Door, inner, service kit includes all labels RC2-6760-000CN CE708-67902 CE707-67906 RM1-6088-000CN CE707-67904 Door, right upper Door, toner collection unit access ...
• Page 632
  ...RM1-6989-000CN RM1-6065-000CN CE707-69001 RM1-6958-000CN Fuser assembly, 110V (included in service kit) Fuser assembly, 220V (included in service kit) Fuser drive assembly RM1-6180-000CN RM1-6181-000CN CE707-67904 Fuser motor assembly Gear assembly, ...
• Page 633
  ..., 74T, duplex model Gear, link worm Guide, arm, front RU6-0773-000CN RU6-...front Guide, cross-member cable, rear Guide, DC cont. support cable RC2-6587-000CN ... Guide, main cross-member cable Guide, main drive cable RC2-6662-000CN RC2-6600-000CN RC2-6659-000CN Guide, paper feed RC2-7297-000CN ENWW...
• Page 634
  Table 4-27 Alphabetical parts list (continued) Description Guide, slide Part number RC2-7203-000CN Table and page Internal components (6 of 9) on page 575 1x500PF external components on page 591 Internal components (1 of 9) on page 565 Internal components (1 of 9) on page 565 Internal components (1 ...
• Page 635
  ... page 579 1x500PF internal components on page 593 3x500PF internal components on page 599 IT belt guide rail R1 assembly ITB assembly (included in the service kit; includes transfer roller) ITB guide rail assembly RM1-6037-000CN CE710-67903 RM1-6019-000CN...
• Page 636
  Table 4-27 Alphabetical parts list (continued) Description Lifter plate assembly, Tray 1 Part number RM1-6043-030CN Table and page Right door assembly on page 563 Internal components (4 of 9) on page 571 Internal components (4 of 9) on page 571 Internal components (4 of 9) on page 571 1x500PF ...
• Page 637
  ... on page 599 Paper delivery assembly Paper feed roller assembly (included in the service kit; 3x500PF) Paper feeder driver PCA (1x500PF) RM1-6165-000CN ...-6944-000CN RM1-6944-000CN Paper pick-up roller assembly (included in service kit) Plate, arm reinforcement Plate, box pillar CE707-67903 RC2-...
• Page 638
  ... link, rear lower Rail, ITB guide RC2-6634-000CN RC2-6635... kit) Roller, pick-up (included in the service kit; 3x500PF) CE710-67908 CE710..., pick-up, paper feeder (included in service kit) Roller, secondary transfer, T2... Seal, slide shutter Seal, toner supporter guide 1 Secondary transfer high-voltage...
• Page 639
  ... parts list (continued) Description Sensor, right door Separation pad, Tray 1 (included in the service kit) Separation roller assembly (included in service kit) Part number WG8-5696-000CN CE710-67909 CE710-67907 Table and page Internal components (4 ...
• Page 640
  ...-000CN RC2-6811-000CN RC2-7196-000CN Support, frame, rear Switch, bottom (1x500PF) Switch, ... WC2-5512-000CN Toner collection unit (included in the service kit) Toner feed assembly Toner remaining detect ...-6779-000CN RM1-6045-000CN Upper cartridge guide assembly Waste toner cover assembly RM1-5990-...
• Page 641
  ...Controller PCA (duplex model) ITB assembly (included in the service kit; includes transfer roller) Roller, ...CE710-67908 Cassette Separation roller assembly (included in service kit) Roller, pick-up, paper feeder ... Caster, rear (3x500PF) RC2-6546-000CN Guide, fuser, front ENWW Numerical parts list...
• Page 642
  ...) Part number RC2-6547-000CN Description Guide, fuser, rear Table and page ... cable Cover, main drive cable, lower Guide, cross-member cable, front RC2-6588-000CN RC2-6589-000CN RC2-6600-000CN Guide, cross-member cable, rear ...Cover, handle, lower-right, front Guide, laser Guide, arm, front RC2-6634-...
• Page 643
  ...-6662-000CN RC2-6663-000CN RC2-6665-000CN Guide, LVT cable Clamp, edge Guide, DC cont. support cable RC2-6666-000CN ...RC2-6673-000CN Holder, switch Cover, handle guide Plate, box pillar RC2-6674-000CN ...000CN RC2-6700-000CN RC2-6712-000CN Guide, fuser AC cable Spring, grounding, second...
• Page 644
  ...-6760-000CN RC2-6811-000CN Mount, stopper arm Cross-member, cover, left Support, developing coupling RC2-6823-000CN RC2-6824-000CN RC2-6832-000CN Link,... coupling release Arm, ITB coupling release Cover, cable, protective RC2-6841-000CN Guide, cable, upper 620 Chapter 4 Parts and diagrams ENWW
• Page 645
  ... Part number RC2-6842-000CN Description Guide, cable, right Table and page ... waste toner, 3 Shutter, exhaust Seal, toner supporter guide 1 RC2-7034-000CN RC2-...-7196-000CN Rail, ITB guide Rail, ITB guide, F3 Support, frame, front ...RC2-7198-000CN RC2-7199-000CN Support, frame, rear Lever, push Lever,...
• Page 646
  ... on page 591 RC2-7203-000CN RC2-7204-000CN RC2-7209-000CN Guide, slide Cover, guide Spring, grounding RC2-7233-000CN RC2-7234-000CN RC2-7236-000CN ... RC2-7297-000CN Plate, right door link, front Plate, right door link, rear Guide, paper feed RC2-7299-000CN RC2-7300-000CN RC2-8357-000CN Holder, ...
• Page 647
  ...-000CN RC2-9687-000CN Label, cassette number (1x500PF) Plate, arm reinforcement Plate, FFC protective RC3-0684-000CN RC3-0688-000CN RC3-1013-000CN Guide, cable Cover, gear, simplex model Sheet, slide seal RC3-1014-000CN RC3-1824-000CN RK2-1331-000CN Seal, slide shutter Label, cassette number (...
• Page 648
  ... Cable, door open switch (3x500PF) Lifter drive assembly (1x500PF) Lifter drive assembly (3x500PF) RM1-5990-000CN RM1-6005-000CN RM1-6007-000CN Upper cartridge guide assembly Drive assembly, duplex reverse, duplex model Right door assembly, duplex model 624 Chapter 4 Parts and diagrams ENWW
• Page 649
  ... RM1-6019-000CN Description Waste toner cover assembly IT belt guide rail assembly ITB guide rail ... RM1-6039-000CN Auto close assembly IT belt guide rail R1 assembly Lifter drive assembly RM1-... RM1-6181-000CN Fuser assembly, 110V (included in service kit) Fuser assembly, 220V (included in service ...
• Page 650
  Table 4-28 Numerical parts list (continued) Part number RM1-6742-000CN RM1-6753-000CN Description Driver PCA (duplex model) Low voltage power supply assembly, 110V Table and page PCAs on page 589 Internal components (8 of 9) on page 579 PCAs on page 589 Internal components (8 of 9) on page 579 PCAs...
• Page 651
  Table 4-28 Numerical parts list (continued) Part number RM1-6942-000CN Description Cassette (3x500PF) Table and page 3x500PF cassette on page 601 1x500PF internal components on page 593 3x500PF internal components on page 599 1x500PF external components on page 591 1x500PF external components on ...
• Page 652
  Table 4-28 Numerical parts list (continued) Part number RM1-7914-060CN Description Gear assembly, fuser Table and page Internal components (3 of 9) on page 569 Paper pick-up assembly on page 585 Internal components (3 of 9) on page 569 Internal components (4 of 9) on page 571 3x500PF external ...
• Page 653
  Table 4-28 Numerical parts list (continued) Part number RU6-2744-000CN Description Spring, tension, rear Table and page Internal components (4 of 9) on page 571 Internal components (8 of 9) on page 579 Internal components (8 of 9) on page 579 Internal components (4 of 9) on page 571 Internal ...
• Page 654
  630 Chapter 4 Parts and diagrams ENWW
• Page 655
  ... support Hewlett-Packard limited warranty statement HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement Color LaserJet Fuser Kit, Transfer Kit, and ... End User License Agreement Customer self-repair warranty service Customer support ENWW 631
• Page 656
  ... warranty statement HP PRODUCT HP Color LaserJet CP5525n, CP5525dn, CP5525xh DURATION... software will not fail to execute its programming instructions after the date of purchase, for the period specified... products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair...
• Page 657
  ...misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain ... TO THE SALE OF THIS PRODUCT TO YOU. ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 633...
• Page 658
  Color LaserJet Fuser Kit, Transfer Kit, and Toner Collection Unit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This ...
• Page 659
  ...occurred, and the product model. This information helps HP design future products to meet our ...customer or user of the print cartridge or their product. HP collects a sampling of the memory chips from print ... inoperable, the memory chip cannot be used in an HP product. ENWW Data stored on the print ...
• Page 660
  ..." may include (i) associated media, (ii) a user guide and other printed materials, and (iii)..."license.txt" or a "readme" file. You should contact HP support if you cannot find a Third...printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be ...
• Page 661
  ... Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated.... Product, or (ii) the provision of support services related to the Software or the HP Product. All such... that you might incur, the entire liability of HP and its suppliers under this EULA and...
• Page 662
  ... replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use ... is required, you can call the HP Technical Support Center and a technician will help... whether a defective part must be returned to HP. In cases where it is required to return the defective part...
• Page 663
  ...name, serial number, date of purchase, and problem description ready. Get 24-hour ..., and electronic information Order additional HP service or maintenance agreements Register your ... that was in the box with your product or at www.hp.com/support/. www.hp.com/support/ljcp5520series www.hp.com/go/macosx...
• Page 664
  640 Appendix A Service and support ENWW
• Page 665
  B Product specifications ● ● ● Physical specifications Power consumption, electrical specifications, and acoustic emissions Environmental specifications ENWW 641
• Page 666
  ... dimensions Product HP Color LaserJet CP5525n HP Color LaserJet CP5525dn HP Color LaserJet CP5525xh Height ...lb) 84 kg (184.8 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/cljcp5525 for current information. Environmental specifications Environmental ...
• Page 667
  C Regulatory information FCC regulations Environmental product stewardship program Declaration of Conformity Certificate of Volatility Safety statements ENWW 643
• Page 668
  ... and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio ... expense. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to...
• Page 669
  ... program information and instructions are included in every new HP LaserJet print cartridge ...providing inventive, high-quality products and services that are environmentally sound, from product design and... or warranty returns. For information about recycling your HP inkjet cartridges please go to http...
• Page 670
  ...and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet ...label on the front of the box. Non-U.S. returns To participate in HP Planet Partners return and recycling ..., just follow the simple directions in the recycling guide (found inside the packaging of your new...
• Page 671
  ... product include the following: HP Color LaserJet Enterprise CP5520 Printer Series Type Weight ... No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or...city office, your household waste disposal service or the shop where you purchased the product. ENWW ...
• Page 672
  ...chemical information report for this product can be found at: www.hp.com/go/reach. Material Safety Data ...HP's environmental management system HP's end-of-life product return and recycling program ... Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment....
• Page 673
  ...'s Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet Enterprise CP5525 Series Including: CE860A - 500-sheet paper tray CE725A - 3x500-sheet paper ...
• Page 674
  ... topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.com/go/certificates Product Regulations Manager, Hewlett-Packard Company, PO ...
• Page 675
  ... memory Volatile memory The product utilizes volatile memory (a total of 1024MB) to support the embedded OS and to store customer data during the printing process...device BIOS Menu, the Embedded Web Server (EWS) for the product, and from HP Web Jetadmin. Secure Storage Erase features comply with U.S. ...
• Page 676
  ...a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control ..., or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations ...
• Page 677
  ... 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP5525n, CP5525dn, CP5525xh, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytö... gränsen för laserklass 1. HUOLTO HP Color LaserJet CP5525n, CP5525dn, CP5525xh - kirjoittimen sisällä ...
• Page 678
  VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strn..
• Page 679
  ...Administration menu, control panel 261, 365 after-service checklist 86 B Backup/Restore menu, control... 531 cleaning product 531 color diagnostic test 354 troubleshooting 347, 527 components diagnostic... information 353 printing 350 connectivity solving problems 533 control panel Administration menu 261...
• Page 680
  ..., troubleshooting 529 crooked pages troubleshooting 529 customer support online 639 D dark image, troubleshooting...), removing 189 demo page 284 determine the problem source 279 developing stage 31 diagnostics ...214 removing, imaging (developing) 213 removing, second transfer 216 HP Customer Care 639 HP...
• Page 681
  ... Settings 266, 380 Reports 261, 365 Service 278, 409 Supplies 258, 360 Trays 260, 363 Troubleshooting 275,... panel 272, 391 networks diagnostics 396 HP embedded Jetdirect configuration page 352 link... 400 security 391 notes iii O online support 639 operating environment specifications 642 operations...
• Page 682
  ...tests 86 power consumption 642 power supply troubleshooting 282 power switch PCA removing 220 ... 380 printing modes, manual 521 stop for testing 314 troubleshooting 532 problem source determine... product specifications 641 Q quality print, troubleshooting 524 R recycling HP printing supplies returns and...
• Page 683
  ...security settings information 352 sensor tests manual developer alienation sensor (PS11) 298 ...SW2 and SW3) 311 sensor tests manual tray/bin tray 1 paper sensor ... 289 tests, manual tray/bin 300 separation stage 33 service tools,... 257, 357 skew prevention 57 skewed pages troubleshooting 529 smeared toner...
• Page 684
  ... 288 paper-path sensors 313 post-service 86 print-quality 86 print/stop 314 tray/bin manual sensor 300 text, troubleshooting 529 tips iii toner...279 clean the paper path 349, 531 color 347 configuration page 284 configuration ...411 demo page 284 direct-connect problems 533 duplexing 520 EP parameters ...
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  © 2010 Hewlett-Packard Development Company, L.P. www.hp.com *CE707-90935* *CE707-90935* CE707-90935

HP Color LaserJet Enterprise CP5525 Manual