HP Color LaserJet Enterprise M750 User Guide

HP Color LaserJet Enterprise M750 Manual

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  • HP Color LaserJet Enterprise M750 | User Guide - Page 1
    HP COLOR LASERJET ENTERPRISE M750 PRINTER SERIES User Guide
  • HP Color LaserJet Enterprise M750 | User Guide - Page 2
  • HP Color LaserJet Enterprise M750 | User Guide - Page 3
    HP Color LaserJet Enterprise M750 Printer Series User Guide
  • HP Color LaserJet Enterprise M750 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Enterprise M750 | User Guide - Page 5
    Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you
  • HP Color LaserJet Enterprise M750 | User Guide - Page 6
    iv Conventions used in this guide ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 7
    match the paper type and size 14 Supported paper sizes ...15 Supported paper sizes for duplex printing 17 Supported paper types and tray capacity ...18 custom-size paper 22 Load and print labels ...23 Introduction ...23 Manually feed labels ...23 Tray and bin capacity ...24 Paper orientation for
  • HP Color LaserJet Enterprise M750 | User Guide - Page 8
    Type and Size ...29 4 Print tasks ...31 Supported print drivers (Windows) ...32 HP Universal Print Driver (UPD) ...32 UPD installation modes printing preset (Mac OS X 57 Automatically print on both sides (Mac OS X 57 Manually print on both sides (Mac OS X 57 Print multiple pages per sheet (Mac OS
  • HP Color LaserJet Enterprise M750 | User Guide - Page 9
    ) ...68 Mobile printing ...69 HP ePrint ...69 HP ePrint software ...69 AirPrint ...70 5 Color ...71 Adjust color ...72 Automatic ...72 Print in Grayscale ...72 Manual color adjustment ...73 Manual color options ...73 Use the HP EasyColor option ...74 Change the color options (Windows) ...75 Change
  • HP Color LaserJet Enterprise M750 | User Guide - Page 10
    cartridge 87 Replacement instructions ...88 Replace print cartridges 88 Replace the toner collection unit 90 Clean the product ...91 Clean the paper path ...91 Software and firmware updates ...93 7 Solve problems ...95 Self help ...96 Solve general problems ...97 Troubleshooting checklist ...97
  • HP Color LaserJet Enterprise M750 | User Guide - Page 11
    Index ...119 ENWW ix
  • HP Color LaserJet Enterprise M750 | User Guide - Page 12
    x ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 13
    1 Product basics ● Product comparison ● Supported operating systems ● Serial number and model number location ● Control panel layout ● Product hardware setup and software installation ENWW 1
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    Product comparison Model HP Color LaserJet M750n HP Color LaserJet M750dn HP Color LaserJet M750xh Features ● 100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● 500-sheet input tray (Tray 3) ● 300-sheet, face-down output bin ● Hi-Speed USB 2.0 port ● HP Jetdirect embedded
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    you do not have an external Apple USB SuperDrive, the steps to download the Mac installer software are as follows: Go to www.hp.com/support, select the country/region, and then click Drivers & Software. Enter a product name or number. In the Download Options area, click Drivers, Software & Firmware
  • HP Color LaserJet Enterprise M750 | User Guide - Page 16
    number contains information about the country/region of origin, the product version, production code, and the production number of the product. Model name HP Color LaserJet M750n HP Color LaserJet M750dn HP Color LaserJet M750xh Model number D3L08A D3L09A D3L10A 4 Chapter 1 Product basics ENWW
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    Control panel layout The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting diode (LED) status lights. 1 23 4 5 6 7 enable and use the walk-up USB port, see the online user guide at www.hp.com/support/colorljM750. ENWW Control panel layout 5
  • HP Color LaserJet Enterprise M750 | User Guide - Page 18
    For additional instructions, go to HP support on the Web. In the US, go to www.hp.com/support/colorljM750 for HP's all-inclusive help for your product. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4. Enter
  • HP Color LaserJet Enterprise M750 | User Guide - Page 19
    2 Control panel menus ● Navigate the Administration menu ● Print information pages ENWW 7
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    , and then press the OK button. NOTE: You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. 8 Chapter
  • HP Color LaserJet Enterprise M750 | User Guide - Page 21
    Print information pages Information pages provide details about the product and its current configuration. Use the following procedures to print commonly used information pages: Print the menu map The menu map report presents the entire structure of the Administration menu so you can identify how to
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    10 Chapter 2 Control panel menus ENWW
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    3 Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays ENWW 11
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    product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles
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    than approved for use in laser printers and the recommended media meets the weight specifications for specification for this product unless it this product. is HP paper that has been approved for use in this product. ● Use only glossy or coated paper that ● Do not use glossy or coated paper
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    Change the printer driver to match the paper type and size Change the paper size and type (Windows) 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Paper
  • HP Color LaserJet Enterprise M750 | User Guide - Page 27
    various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 3-1 Supported paper and print media sizes Size Dimensions Letter1 216 x 279 mm (8.5 x 11 in) Tray 1 Tray 2 Tray 3, optional trays 4, 5, and 6 Legal 216
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    in). However, SRA3, which is 320 mm (12.6 in) wide, is supported. The maximum printable image is 302 mm wide. With the required blank 5 mm will have its image centered and limited to 302 mm wide. Table 3-2 Supported envelopes and postcards Size Dimensions Envelope #9 98.4 x 225.4 mm (3.9 x 8.9
  • HP Color LaserJet Enterprise M750 | User Guide - Page 29
    to 312 mm (12.25 in). However, SRA3, which is 320 mm (12.6 in) wide, is supported. The maximum printable image is 302 mm wide. With the required blank 5 mm margins on each side for is heavier than 120 g/m2 (32-lb bond). Use manual duplexing to print on heavier paper. ENWW Supported paper sizes 17
  • HP Color LaserJet Enterprise M750 | User Guide - Page 30
    Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper, including the following types: ● Plain ● Letterhead ● Color ● Preprinted ● Prepunched ● Recycled Tray 1 minimum: 76 x 127 mm (3 x 5 in) 60 to 105 g/m2 (16 to 28 lb) Tray 1 maximum: 320 x 470 mm (12.6 x 18
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    Load paper trays Load Tray 1 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. ENWW Load paper trays 19
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    4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it. Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with standard-size paper 1. Open
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    being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. ENWW Load paper trays 21
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    Load Tray 2, Tray 3, and optional Trays 4, 5, and 6 with custom-size paper 1. Open the tray. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the
  • HP Color LaserJet Enterprise M750 | User Guide - Page 35
    print labels Introduction To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray
  • HP Color LaserJet Enterprise M750 | User Guide - Page 36
    size for the sheets of labels. 5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for the correct size of paper, so it is not necessary
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    of 75 g/m2 (20 lb) bond 1 Trays 2, 3, 4, 5, and 6 can print on bond paper heavier than 220 g/m2 (59 lb) in some circumstances, but HP does not guarantee results. Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in
  • HP Color LaserJet Enterprise M750 | User Guide - Page 38
    Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face up Top edge toward the back of the product Landscape 1-sided printing Face down Top edge toward the back of the product Automatic 2-sided printing Face up Top edge toward the back of the product
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    Paper orientation for loading Tray 2, Tray 3, or optional Trays 4, 5, and 6 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing How to load paper Face up Top edge at the back of the tray Automatic 2-sided printing Face down Top edge at the back of the
  • HP Color LaserJet Enterprise M750 | User Guide - Page 40
    Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not
  • HP Color LaserJet Enterprise M750 | User Guide - Page 41
    5. Press the OK button to save your selection. 6. Press the Home button to exit the menus. Automatic paper sensing (auto-sense mode) The automatic media type sensor functions when that tray is configured to the Any Type or plain type setting. It also functions when the Print Mode setting for that
  • HP Color LaserJet Enterprise M750 | User Guide - Page 42
    ● To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, the Preferences dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or size of paper, configure a tray for that type or size
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    4 Print tasks ● Supported print drivers (Windows) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Store print jobs on the product ● Add a job-separator page (Windows) ● Mobile printing ENWW 31
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    for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs
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    mode Dynamic mode ● To use this mode, download UPD from the Internet. Go to www.hp.com/go/upd. ● Use this mode if you are installing the driver for a single mode, download UPD from the Internet. Go to www.hp.com/go/upd. ● Dynamic mode allows you to use a single driver installation, so you can
  • HP Color LaserJet Enterprise M750 | User Guide - Page 46
    Print tasks (Windows) Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 34 Chapter 4 Print tasks ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 47
    4. Select one of the shortcuts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows)
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    Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of
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    5. Select the print options for the new shortcut. 6. Click the Save As button. ENWW Print tasks (Windows) 37
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    7. Enter a name for the shortcut, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 38 Chapter 4 Print tasks ENWW
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    Automatically print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 39
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    4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 40 Chapter 4 Print tasks ENWW
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    , select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks (Windows) 41
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    5. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. 42 Chapter 4 Print tasks ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 55
    Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. ENWW Print tasks
  • HP Color LaserJet Enterprise M750 | User Guide - Page 56
    5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 44 Chapter 4 Print tasks ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 57
    Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 45
  • HP Color LaserJet Enterprise M750 | User Guide - Page 58
    4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 46 Chapter 4 Print
  • HP Color LaserJet Enterprise M750 | User Guide - Page 59
    Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks (Windows) 47
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    5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 48 Chapter 4 Print tasks ENWW
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    7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 49
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    Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option,
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    5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for
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    8. Click the OK button. 9. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 52 Chapter 4 Print tasks ENWW
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    Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. ENWW Print tasks (Windows) 53
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    4. Select the Print document on option, and then select a size from the drop-down list. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 54 Chapter 4 Print tasks ENWW
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    Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. ENWW Print tasks (Windows) 55
  • HP Color LaserJet Enterprise M750 | User Guide - Page 68
    5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 56
  • HP Color LaserJet Enterprise M750 | User Guide - Page 69
    this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that is in
  • HP Color LaserJet Enterprise M750 | User Guide - Page 70
    7. Retrieve the printed stack from the output bin and place it with the printed-side facing up in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the
  • HP Color LaserJet Enterprise M750 | User Guide - Page 71
    5. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu. 6. Click the Print button. Scale a document to fit page size (Mac OS X) 1. Click the File menu, and then click the
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    Additional print tasks (Windows) Cancel a print job (Windows) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home
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    Select a custom paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The
  • HP Color LaserJet Enterprise M750 | User Guide - Page 74
    Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: If the print job is too far into the printing process, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home
  • HP Color LaserJet Enterprise M750 | User Guide - Page 75
    3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down list, select whether to print the watermark on all pages or on the first page only. 6.
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    Store print jobs on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Job Storage tab. 64
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    4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you
  • HP Color LaserJet Enterprise M750 | User Guide - Page 78
    5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the
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    ● Quick Copy: Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the
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    Add a job-separator page (Windows) The product can insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: The following procedure turns on this setting for all print jobs. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
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    to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. For more information, go to www.hp.com/go/support to review additional support information for your product. HP ePrint software
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    AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: AirPrint does not support USB connections. 70 Chapter 4 Print tasks ENWW
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    5 Color ● Adjust color ● Change the color options (Windows) ● Change the color theme for a print job (Windows) ● Change the color options (Mac OS X) ● Match colors ENWW 71
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    options to the default or Automatic setting typically produces the best possible print quality for color documents. The default or Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document. For more information, see
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    ● Mac: Open the Advanced menu, or select the appropriate tab with the Color/Quality Options tab. Click the HP EasyColor check box to clear it, and then enable the manual settings. Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text
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    printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color/Quality Options tab in the Mac driver, and then click the HP EasyColor check box to clear it. 74 Chapter
  • HP Color LaserJet Enterprise M750 | User Guide - Page 87
    . Click the Settings button to open the manual color-adjusment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use
  • HP Color LaserJet Enterprise M750 | User Guide - Page 88
    is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click the OK button to close the Document Properties dialog box. In the Print
  • HP Color LaserJet Enterprise M750 | User Guide - Page 89
    . 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Color Options menu. 4. Click the HP EasyColor check box to clear it. 5. Open the Advanced settings. 6. Adjust the individual settings for text, graphics, and photographs. 7. Click
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    (cyan, magenta, yellow, and black) process. Several factors can influence the ability to match printed colors to those on a monitor. These factors include: ● Paper ● Printer colorants (inks or toners for example) ● Printing process (inkjet, press, or laser technology for example) ● Overhead lighting
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    option, and touch the OK button. PANTONE® color matching PANTONE has multiple color matching systems. PANTONE MATCHING SYSTEM® is very popular and uses solid inks to generate a wide range of color hues and tints. NOTE: PANTONE Colors generated might not match PANTONE-identified standards. Consult
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    80 Chapter 5 Color ENWW
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    6 Manage and maintain ● HP Embedded Web Server ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Manage supplies and accessories ● Clean the product ● Software and firmware updates ENWW 81
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    ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to
  • HP Color LaserJet Enterprise M750 | User Guide - Page 95
    . Menu Information and Support Item Supplies Status Device Information File Upload Upload Fonts HP Connected Description Shows the product supplies status and provides links for ordering supplies online. Shows information about the currently selected product. Transfers files from the computer
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    Devices Duplex Mode Protect Direct Ports Stored Jobs Network Settings Additional Settings Description Transfers a firmware update file to the product. NOTE: This option is available the IPv4 and IPv6 settings. Provides access to the HP Embedded Web Server. 84 Chapter 6 Manage and maintain ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 97
    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
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    longer acceptable. This alert appears only when Very Low is set to Stop. ● Very Low. The product indicates acceptable. Once an HP supply has reached very low, the HP Premium Protection Warranty on that cartridge has ended. Print-quality problems can occur when
  • HP Color LaserJet Enterprise M750 | User Guide - Page 99
    warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure
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    to the anonymous information on the memory chip. Replacement instructions Replace print cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off with a dry cloth
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    5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch
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    spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. 1. Open the rear door. 2. Grasp the top of the toner collection unit and remove it from the product. 3. Place the attached cap over the
  • HP Color LaserJet Enterprise M750 | User Guide - Page 103
    rear door. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit. Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates
  • HP Color LaserJet Enterprise M750 | User Guide - Page 104
    of the cleaning process depends on the product model: ● Non-duplex models: After the first side prints, reload the page into Tray 1 according the instructions, and then press the OK button. After the second side prints, the task is complete. Discard the printed page. ● Duplex models: After both
  • HP Color LaserJet Enterprise M750 | User Guide - Page 105
    from the Web: ● In the US, go to www.hp.com/support/colorljM750. Click Drivers & Software. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Drivers & Software. Enter the product name (for example, "LaserJet M575"), and then select Search. ENWW Software and firmware
  • HP Color LaserJet Enterprise M750 | User Guide - Page 106
    94 Chapter 6 Manage and maintain ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 107
    7 Solve problems ● Self help ● Solve general problems ● Interpret control-panel messages ● Clear jams ENWW 95
  • HP Color LaserJet Enterprise M750 | User Guide - Page 108
    help In addition to the information in this guide, other sources are available that provide helpful information. Control panel help The control panel has built-in help that guides you through several tasks, such as replacing print cartridges and clearing jams. 96 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 109
    corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting pages on page 9. If the product is connected to a network, an HP Jetdirect page also prints. a. If the pages do not print, check that
  • HP Color LaserJet Enterprise M750 | User Guide - Page 110
    the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps: a. Try printing the job
  • HP Color LaserJet Enterprise M750 | User Guide - Page 111
    panel messages can indicate the status of or problems with the product. Message type Description Status instructions to resolve the issue. If the product displays an "Error" or "Attention" message, and no steps are shown to resolve the issue, turn the product off then on. Contact HP support
  • HP Color LaserJet Enterprise M750 | User Guide - Page 112
    mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement. The print cartridge is nearing the estimated end of its useful life. The cartridge does not need to be replaced now. 100 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 113
    HP Premium Protection Warranty for that supply has ended. If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit. Incompatible cartridge The indicated color product. Incompatible Toner Collection Unit The toner collection unit is
  • HP Color LaserJet Enterprise M750 | User Guide - Page 114
    incompatible transfer unit. 3. Install the correct transfer unit. HP Premium Protection Warranty on that supply ends. Replace the specified color cartridge. Or, configure the product to continue printing by using the Manage Supplies menu. Replace fuser kit The product indicates when the fuser kit
  • HP Color LaserJet Enterprise M750 | User Guide - Page 115
    reached its approximated end of life, the HP Premium Protection Warranty on that transfer kit ends. Replace the transfer kit. Instructions are included with the transfer kit. Supplies in wrong position Two or more print-cartridge slots contain the wrong color print cartridge. Install the correct
  • HP Color LaserJet Enterprise M750 | User Guide - Page 116
    necessary to continue. If the print quality is no longer acceptable, replace the transfer kit. Instructions are included with the new transfer kit. Transfer kit very low This message appears when the transfer kit has reached the very low threshold. The actual supply life remaining might vary. You
  • HP Color LaserJet Enterprise M750 | User Guide - Page 117
    of its useful life. Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable. To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality
  • HP Color LaserJet Enterprise M750 | User Guide - Page 118
    See Load paper trays on page 19. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without the product continues to jam, contact HP Customer Support or your authorized HP service provider. 106 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 119
    Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product
  • HP Color LaserJet Enterprise M750 | User Guide - Page 120
    you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the upper right door. 108 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 121
    3. Gently pull the paper out of the pick up area. 4. Close the upper right door. ENWW Clear jams 109
  • HP Color LaserJet Enterprise M750 | User Guide - Page 122
    3, you also can open the door on the right side of the tray, remove and jammed paper, and then close the door. 110 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 123
    Open the upper right door. 2. Gently pull the paper out of the pickup area. 3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller (callout 1). Contaminants on the roller can affect print quality. ENWW 1 Clear jams 111
  • HP Color LaserJet Enterprise M750 | User Guide - Page 124
    Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. the fuser to check for jammed paper inside the fuser cavity. Remove any paper, and then reinstall the fuser. NOTE: Make sure that the fuser is reinstalled
  • HP Color LaserJet Enterprise M750 | User Guide - Page 125
    Clear jams in the lower right door 1. Open the lower right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. ENWW Clear jams 113
  • HP Color LaserJet Enterprise M750 | User Guide - Page 126
    Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 114 Chapter 7 Solve problems ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 127
    A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers ENWW 115
  • HP Color LaserJet Enterprise M750 | User Guide - Page 128
    , and supplies Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using HP software www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. The HP Embedded Web Server contains a link to the
  • HP Color LaserJet Enterprise M750 | User Guide - Page 129
    standard USB-compatible device C6518A connector Maintenance kits Item Fuser kit Transfer kit Toner Collection Unit Description Part number 110 Volt replacement fuser CE977A 220 Volt replacement fuser CE978A Replacement transfer belt, transfer roller unit, 9 feed rollers for Trays 2-6, and
  • HP Color LaserJet Enterprise M750 | User Guide - Page 130
    118 Appendix A Supplies and accessories ENWW
  • HP Color LaserJet Enterprise M750 | User Guide - Page 131
    78 sample book matching 78 using 71 color options HP EasyColor (Windows) 74 setting (Mac) 77 color theme changing, Windows 76 configurations, models -sided) loading paper 25 settings (Windows) 39 supported paper sizes 17 duplexing manually (Mac) 57 manually (Windows) 41 E Edge Control 73 Embedded Web
  • HP Color LaserJet Enterprise M750 | User Guide - Page 132
    83 fraud Web site 87 fuser jams 111 fuser kit part number 117 G graphical and text display, control panel 5 grayscale printing 72 H Home button 5 HP Easy Color disabling 74 using 74 HP Embedded Web Server (EWS) features 82 network connection 82 HP ePrint 69 HP ePrint software 69 HP fraud Web site 87
  • HP Color LaserJet Enterprise M750 | User Guide - Page 133
    87 storing jobs with Windows 64 supplies counterfeit 87 memory errors 100 non-HP 87 ordering 116 part numbers 117 recycling 87 replacing 88 status, viewing with HP Utility for Mac 83 supported paper 15 system requirements HP Embedded Web Server 82 T tips iii toner cartridges memory chips 87 non
  • HP Color LaserJet Enterprise M750 | User Guide - Page 134
    unit replacing 90 transfer kit part number 117 transparencies automatic sensing 29 printing (Windows) 47 trapping 73 Tray 1 automatic paper sensing 29 capacity 24 jams 108 Tray 2 capacity 25 jams 110 trays capacity 24 configure 28 included 2 load 19 paper orientation 25 troubleshooting checklist 97
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HP COLOR LASER JET ENTERPRISE M750
PRINTER SERIES
User Guide