HP Color LaserJet Managed E65160 User Guide

HP Color LaserJet Managed E65160 Manual

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  • HP Color LaserJet Managed E65160 | User Guide - Page 1
    HP Color LaserJet Managed E65150, E65160 User Guide www.hp.com/videos/LaserJet www.hp.com/support/colorljE65150 www.hp.com/support/colorljE65160
  • HP Color LaserJet Managed E65160 | User Guide - Page 2
  • HP Color LaserJet Managed E65160 | User Guide - Page 3
    HP Color LaserJet Managed E65150, E65160 User Guide
  • HP Color LaserJet Managed E65160 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Managed E65160 | User Guide - Page 5
    Interface ports ...5 Control-panel view ...6 How to use the touchscreen control panel 8 Printer specifications ...9 Technical specifications ...9 Supported operating systems ...11 Printer dimensions ...13 Power consumption, electrical specifications, and acoustic emissions 15 Operating-environment
  • HP Color LaserJet Managed E65160 | User Guide - Page 6
    type (Windows) ...48 Additional print tasks ...49 Print tasks (macOS) ...50 How to print (macOS) ...50 Automatically print on both sides (macOS 50 Manually print on both sides (macOS) ...50 Print multiple pages per sheet (macOS) ...51 Select the paper type (macOS) ...51 Additional print tasks ...51
  • HP Color LaserJet Managed E65160 | User Guide - Page 7
    Embedded Web Server features ...65 Information tab ...65 General tab ...65 Print tab ...66 Supplies tab ...67 Troubleshooting tab ...67 Security tab ...67 HP Web Services tab ...68 Networking tab ...68 Other Links list ...70 Configure IP network settings ...71 Printer sharing disclaimer ...71 View
  • HP Color LaserJet Managed E65160 | User Guide - Page 8
    the sleep schedule ...77 HP Web Jetadmin ...78 Software and firmware updates ...79 6 Solve problems ...81 Customer support ...82 Control panel help 13.B2 113 Resolve print-quality problems ...114 Introduction ...114 Troubleshoot print quality ...114 Update the printer firmware ...114 Print from
  • HP Color LaserJet Managed E65160 | User Guide - Page 9
    page ...116 Visually inspect the toner cartridge or cartridges 116 Check paper and the printing environment 117 Step one: Use paper that meets HP specifications 117 Step two: Check the environment 117 Step three: Set the individual tray alignment 117 Try a different print driver ...118 Index
  • HP Color LaserJet Managed E65160 | User Guide - Page 10
    viii ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 11
    /LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support
  • HP Color LaserJet Managed E65160 | User Guide - Page 12
    when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you
  • HP Color LaserJet Managed E65160 | User Guide - Page 13
    2 11 4 10 5 6 9 7 8 Table 1-1 Printer front view legend 12 13 Image callout Printer component 1 Output bin 2 Control panel with color graphical display 3 Hardware integration pocket for connecting accessory and third-party devices 4 Easy-access USB port Insert a USB flash drive for
  • HP Color LaserJet Managed E65160 | User Guide - Page 14
    Printer back view 12 3 4 6 5 Table 1-2 Printer back view legend Image callout Printer component 1 Formatter cover 2 Slot for a cable-type security lock 3 Formatter (contains the interface ports) 4 Left door (access to the toner-collection unit) 5 Power connection 6 Serial number
  • HP Color LaserJet Managed E65160 | User Guide - Page 15
    Interface ports 1 2 3 Table 1-3 Printer interface ports legend Image callout Printer component 1 Local area network (LAN) Ethernet 10/100/1000 network port 2 Hi-Speed USB 2.0 printing port 3 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB
  • HP Color LaserJet Managed E65160 | User Guide - Page 16
    the printer-control-panel features, go to www.hp.com/support/ colorljE65150 or www.hp.com/support/colorljE65160, select Manuals, and then select General reference. NOTE: The : View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using
  • HP Color LaserJet Managed E65160 | User Guide - Page 17
    Table 1-4 Printer control-panel view legend (continued) Image callout Component Description 4 Help button Touch the Help button to open the embedded help system. 5 Current time Displays the current time. 6 Applications area Touch any of the icons to open the application. Swipe the screen
  • HP Color LaserJet Managed E65160 | User Guide - Page 18
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
  • HP Color LaserJet Managed E65160 | User Guide - Page 19
    , see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. ● Technical specifications ● Supported operating systems ● capacity) Tray 2 (550-sheet capacity) 1 x 550-sheet paper feeder NOTE: The E65150dn and E65160dn models accept up to two optional 1 x 550-sheet feeders. 1 x 550
  • HP Color LaserJet Managed E65160 | User Guide - Page 20
    hard-disk drive Security HP Trusted Platform Module for encrypting all data that passes through the printer Control-panel display and input Color touchscreen display Model E65150dn (Product # 3GY03A) Optional Optional Model E65150dn (Product # 3GY03A) Included Not supported Included Included Model
  • HP Color LaserJet Managed E65160 | User Guide - Page 21
    for macOS, and to the software installer. Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer: www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160 to download the print driver or the software
  • HP Color LaserJet Managed E65160 | User Guide - Page 22
    Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard do not install this
  • HP Color LaserJet Managed E65160 | User Guide - Page 23
    Printer dimensions Table 1-11 Dimensions for the dn models Dimension Printer fully closed Height 482 mm (19 in) Depth 458 mm (18 in) Width 510 mm (20 in) Weight 26.8 kg (59 lb) Printer fully opened 482 mm (19 in) 770 mm (30.3 in) 963 mm (37.9 in) Table 1-12 Dimensions for the 1 x 550-
  • HP Color LaserJet Managed E65160 | User Guide - Page 24
    Table 1-15 Dimensions for the printer and the 1 x 550-sheet paper feeder with stand Dimension Printer and accessories fully closed Printer and accessories fully opened Height 932 mm (36.6 in) 932 mm (36.6 in) Depth 657 mm (25.8 in) 948 mm (37.3 in) Width 657 mm (25.8 in) 992 mm (39 in)
  • HP Color LaserJet Managed E65160 | User Guide - Page 25
    992 mm (39 in) Weight 52 kg (114.6 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do
  • HP Color LaserJet Managed E65160 | User Guide - Page 26
    Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems
  • HP Color LaserJet Managed E65160 | User Guide - Page 27
    /LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support
  • HP Color LaserJet Managed E65160 | User Guide - Page 28
    Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 18 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 29
    to orient the paper, see Table 2-1 Tray 1 paper orientation on page 20. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 4. Using the blue adjustment latch, adjust
  • HP Color LaserJet Managed E65160 | User Guide - Page 30
    Tray 1 paper orientation Table 2-1 Tray 1 paper orientation Paper type Image orientation Letterhead or preprinted Portrait Letterhead or preprinted Portrait Duplex mode 1-sided printing Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper
  • HP Color LaserJet Managed E65160 | User Guide - Page 31
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Prepunched Portrait and landscape Duplex mode 1-sided printing Prepunched Portrait and landscape Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal,
  • HP Color LaserJet Managed E65160 | User Guide - Page 32
    printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. Copy/Print or Print b. Manage Trays c. Alternative Letterhead Mode 3. Select Enabled, and then touch the Save button or press the OK button. 22 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 33
    . NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. NOTE: The paper guides may be locked before use and may not be adjustable. CAUTION: Do not extend more than one paper tray at a time. 1. Open the tray. NOTE
  • HP Color LaserJet Managed E65160 | User Guide - Page 34
    trays paper orientation on page 26. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that
  • HP Color LaserJet Managed E65160 | User Guide - Page 35
    7. Select the OK button to accept the detected type and size, or select the Modify button to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel. 8. Select the correct type and size, and then
  • HP Color LaserJet Managed E65160 | User Guide - Page 36
    Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6,
  • HP Color LaserJet Managed E65160 | User Guide - Page 37
    Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Prepunched Portrait or landscape 1-sided printing Prepunched Portrait or landscape Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load
  • HP Color LaserJet Managed E65160 | User Guide - Page 38
    printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. Copy/Print or Print b. Manage Trays c. Alternative Letterhead Mode 3. Select Enabled, and then touch the Save button or press the OK button. 28 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 39
    g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Before loading paper, adjust the paper-width guide by squeezing the blue adjustment latch and sliding it to the size of the paper being used. ENWW Load paper to the 2,000-sheet high
  • HP Color LaserJet Managed E65160 | User Guide - Page 40
    3. Rotate the paper-stop lever to the correct position for the paper being used. 4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-3 High-capacity input tray paper orientation
  • HP Color LaserJet Managed E65160 | User Guide - Page 41
    6. The tray configuration message displays on the printer control panel. 7. Select the OK button to accept the detected type and size, or select the Modify button to choose a different paper size or type. High-capacity input tray paper orientation Table 2-3 High-capacity input tray paper
  • HP Color LaserJet Managed E65160 | User Guide - Page 42
    Table 2-3 High-capacity input tray paper orientation (continued) Paper type Image orientation Duplex mode Letterhead or preprinted Landscape Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size Letter, Legal, A4 How to load paper Face-down Top edge toward the back
  • HP Color LaserJet Managed E65160 | User Guide - Page 43
    printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. Copy/Print or Print b. Manage Trays c. Alternative Letterhead Mode 3. Select Enabled, and then touch the Save button or press the OK button. ENWW Load paper to the 2,000
  • HP Color LaserJet Managed E65160 | User Guide - Page 44
    describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the
  • HP Color LaserJet Managed E65160 | User Guide - Page 45
    print and load labels. To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray
  • HP Color LaserJet Managed E65160 | User Guide - Page 46
    36 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 47
    /LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support
  • HP Color LaserJet Managed E65160 | User Guide - Page 48
    Order supplies, accessories, and parts Ordering Contact the HP-authorized service or support provider. 38 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 49
    toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies. Do
  • HP Color LaserJet Managed E65160 | User Guide - Page 50
    Remove and replace the cartridges When a cartridge reaches very low status, a message appears on the control panel, and the cartridge door release button unlocks to allow access to the cartridges. 1. Press the cartridge door release button to open the door. 2. Open the front door. 3. Grasp the
  • HP Color LaserJet Managed E65160 | User Guide - Page 51
    for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 2 5. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other. Align the toner cartridge with its slot on
  • HP Color LaserJet Managed E65160 | User Guide - Page 52
    so could lead to toner being spilled inside the printer, which could result in reduced print quality. After use, return the toner collection unit to HP's Planet Partners program for recycling. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water
  • HP Color LaserJet Managed E65160 | User Guide - Page 53
    3. Open the left door. 4. Grasp the top of the toner-collection unit and remove it from the printer. 5. Remove the new toner-collection unit from its packaging. ENWW Replace the toner-collection unit 43
  • HP Color LaserJet Managed E65160 | User Guide - Page 54
    : If the toner-collection unit is not installed correctly, the left door does not close completely. To recycle the used toner-collection unit, follow the instructions included with the new toner-collection unit. 8. Close the front door. 44 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 55
    /LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support
  • HP Color LaserJet Managed E65160 | User Guide - Page 56
    installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties
  • HP Color LaserJet Managed E65160 | User Guide - Page 57
    Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the
  • HP Color LaserJet Managed E65160 | User Guide - Page 58
    Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows
  • HP Color LaserJet Managed E65160 | User Guide - Page 59
    Additional print tasks Go to www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP Color LaserJet Managed E65160 | User Guide - Page 60
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Managed E65160 | User Guide - Page 61
    to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets
  • HP Color LaserJet Managed E65160 | User Guide - Page 62
    Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a
  • HP Color LaserJet Managed E65160 | User Guide - Page 63
    5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the
  • HP Color LaserJet Managed E65160 | User Guide - Page 64
    screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. Copy/Print or Print b. Manage Stored Jobs c. Temporary Job Storage Limit 54 Chapter 4 Print ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 65
    . Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job
  • HP Color LaserJet Managed E65160 | User Guide - Page 66
    with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include HP Smart app ● PC and Mac devices using HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP
  • HP Color LaserJet Managed E65160 | User Guide - Page 67
    must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. Find the printer IP address. On the printer control panel, press the button, and then
  • HP Color LaserJet Managed E65160 | User Guide - Page 68
    system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. 58 Chapter 4 Print ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 69
    USB port near the control panel. The control panel USB port supports the following types of files: - .pdf - .prn Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) web browser displays a There is a problem with this website's security certificate message
  • HP Color LaserJet Managed E65160 | User Guide - Page 70
    3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-
  • HP Color LaserJet Managed E65160 | User Guide - Page 71
    EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, not recommended) will not harm the computer while navigating within the EWS for the HP printer. 3. Select the Security tab. 4. On the left side of the
  • HP Color LaserJet Managed E65160 | User Guide - Page 72
    62 Chapter 4 Print ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 73
    /LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support
  • HP Color LaserJet Managed E65160 | User Guide - Page 74
    to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based
  • HP Color LaserJet Managed E65160 | User Guide - Page 75
    list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Device Information
  • HP Color LaserJet Managed E65160 | User Guide - Page 76
    job-quota services. Print tab Table 5-4 HP Embedded Web Server Print tab Menu Description Print from USB drive settings Manage Stored Jobs Default Print Options Restrict Color Configure the default options for print jobs. Permit or restrict color printing. (Color printers only) Specify
  • HP Color LaserJet Managed E65160 | User Guide - Page 77
    color adjustment, image registration, and allowed paper types. Manage Trays Configure settings for paper trays. Supplies tab Table 5-5 HP Embedded Web Server Supplies tab Menu Description Manage Supplies Configure how the printer reacts when supplies reach a Very Low state. Troubleshooting
  • HP Color LaserJet Managed E65160 | User Guide - Page 78
    HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature. Table 5-8 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to HP
  • HP Color LaserJet Managed E65160 | User Guide - Page 79
    Table 5-9 HP Embedded Web Server Networking tab (continued) Menu Description Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support
  • HP Color LaserJet Managed E65160 | User Guide - Page 80
    to printer problems. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies, such as cartridges and paper. Product Support Connect to the support site for the printer to search for help on various topics. 70 Chapter 5 Manage the printer
  • HP Color LaserJet Managed E65160 | User Guide - Page 81
    configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not
  • HP Color LaserJet Managed E65160 | User Guide - Page 82
    Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually Manual option, and then select OK. 4. Open the Manual Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually manual the Manual
  • HP Color LaserJet Managed E65160 | User Guide - Page 83
    Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the
  • HP Color LaserJet Managed E65160 | User Guide - Page 84
    system password using the HP Embedded Web Server ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The printer supports security standards and recommended and then enter it again in the Verify Password field. 74 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 85
    and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Customer Support at support.hp.com for the assistance required to completely reset the printer. Some features on the printer control panel can be secured so
  • HP Color LaserJet Managed E65160 | User Guide - Page 86
    it to wake only to the power button by selecting Shut down (wake on power button only). 5. Select Done to save the settings. 76 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 87
    Set the sleep schedule Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific times on specific days of the week. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2.
  • HP Color LaserJet Managed E65160 | User Guide - Page 88
    -winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment
  • HP Color LaserJet Managed E65160 | User Guide - Page 89
    features. To take advantage of the most current updates, download the most recent driver file, firmware file, or both from the Web. Go to www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. Click Software and Drivers. ENWW Software and firmware updates 79
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    80 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 91
    ● Resolve print-quality problems For more information The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP's all-inclusive help for
  • HP Color LaserJet Managed E65160 | User Guide - Page 92
    country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers
  • HP Color LaserJet Managed E65160 | User Guide - Page 93
    procedures, such as clearing paper jams. If the printer alerts of an error or warning, select the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 83
  • HP Color LaserJet Managed E65160 | User Guide - Page 94
    restarts automatically after the reset operation completes. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Find the printer IP address: From the restarts automatically after the reset operation completes. 84 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 95
    . The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. ENWW A "Cartridge is low" or "Cartridge is very low" message displays
  • HP Color LaserJet Managed E65160 | User Guide - Page 96
    Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sure the paper size and type are set correctly on the printer control panel. 86 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 97
    has installed locking tray guides, these may not be adjustable. Contact the managed service representative for more information on locking or unlocking of paper trays. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings
  • HP Color LaserJet Managed E65160 | User Guide - Page 98
    1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint the paper. Return the stack of paper to the tray. 88 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 99
    the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored
  • HP Color LaserJet Managed E65160 | User Guide - Page 100
    tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs -height markings Figure 6-7 Tab for the paper stack 90 Chapter 6 Solve problems ENWW
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    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size
  • HP Color LaserJet Managed E65160 | User Guide - Page 102
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation legend Image callout Jam location 1 Output bin 2 Right door and fuser area 3 Tray 1 4 Tray 2 92 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 103
    adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. ● Make sure that the tray is fully inserted in the printer. ● If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time
  • HP Color LaserJet Managed E65160 | User Guide - Page 104
    .XX Jam at standard output bin 1. If paper is visible in the output bin, grasp the leading edge and gently remove it. 94 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 105
    Clear paper jams in Tray 1 (13.A1) Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays control panel might display a message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in tray 1 1. If
  • HP Color LaserJet Managed E65160 | User Guide - Page 106
    3. Gently pull out any jammed paper. 4. Close the right door. 96 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 107
    pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 3. Gently remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and
  • HP Color LaserJet Managed E65160 | User Guide - Page 108
    4. Install and close the tray. 5. Open the right door. 6. Gently pull out any jammed paper. 98 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 109
    7. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 8. If paper is jammed as it enters the output bin, gently pull the paper out to remove it. 9. Paper could be
  • HP Color LaserJet Managed E65160 | User Guide - Page 110
    door on the fuser, and push the fuser completely into the printer until it clicks into place. 12. Close the right door. 100 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 111
    pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. ENWW Clear paper jams 101
  • HP Color LaserJet Managed E65160 | User Guide - Page 112
    3. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 4. Install and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper. 102 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 113
    7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper. ENWW Clear paper jams 103
  • HP Color LaserJet Managed E65160 | User Guide - Page 114
    fuser. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 104 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 115
    13. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 14. Close the jam-access
  • HP Color LaserJet Managed E65160 | User Guide - Page 116
    2,000-sheet high-capacity input tray. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 106 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 117
    3. Remove the paper from the tray. 4. Press the release latch on the side of the tray to release it. 5. Lift the tray up and then pull it straight out to remove it. ENWW Clear paper jams 107
  • HP Color LaserJet Managed E65160 | User Guide - Page 118
    it. 7. Install the tray, and then load full reams of paper into the tray. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. NOTE: The tray holds 2,000 sheets of paper. For best results, load full reams of paper. Avoid dividing reams into smaller sections
  • HP Color LaserJet Managed E65160 | User Guide - Page 119
    9. Open the lower-right door. 10. Remove any jammed paper. 11. Close the lower-right door. NOTE: If, after clearing the jam, the printer control panel displays a message that there is no paper in the tray or the tray is overfilled, remove the tray and look behind it for any remaining paper. ENWW
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    is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull out any jammed paper. 110 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 121
    3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 4. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 5. Paper could
  • HP Color LaserJet Managed E65160 | User Guide - Page 122
    -access door on the fuser, and push the fuser completely into the printer until it clicks into place. 8. Close the right door. 112 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Managed E65160 | User Guide - Page 123
    Clear paper jams in the right door (13.B2) Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.B2.XX Jam in . ● 13.FF.EE Door Open Jam. 1. Open the
  • HP Color LaserJet Managed E65160 | User Guide - Page 124
    Introduction Use the following information to troubleshoot print-quality problems. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Colors that do not align ● Curled paper ● Dark or light bands ● Dark or light streaks ● Fuzzy print ● Gray background
  • HP Color LaserJet Managed E65160 | User Guide - Page 125
    the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) 1. From and then select Print to print the page. ENWW Resolve print-quality problems 115
  • HP Color LaserJet Managed E65160 | User Guide - Page 126
    replaceable maintenance parts. Print quality problems can occur when using a . After an HP supply has reached the very low threshold, HP's premium protection to the Support Tools application, and then select the Support Tools icon. locked, contact your managed service provider for assistance with
  • HP Color LaserJet Managed E65160 | User Guide - Page 127
    . Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
  • HP Color LaserJet Managed E65160 | User Guide - Page 128
    Select Print Test Page, and then follow the instructions on the printed pages. 5. Select Print Test HP Web site: www.hp.com/support/colorljE65150 or www.hp.com/support/colorljE65160. HP PCL 6 V3 driver HP PCL-6 V4 driver HP UPD PS driver HP UPD PCL 6 This printer-specific print driver supports
  • HP Color LaserJet Managed E65160 | User Guide - Page 129
    settings 71 changing printer name 71 general configuration 65 HP Web Services 68 information pages 65 network settings 68 opening 71 other links list 70 print settings 66 security settings 67 supplies settings 67 troubleshooting tools 67 HP Embedded Web Server (EWS) features 64 network connection 65
  • HP Color LaserJet Managed E65160 | User Guide - Page 130
    HP Web Services enabling 68 I image quality check toner-cartridge status 115 information pages HP Embedded Web Server 65 interface ports locating 5 Internet Explorer, versions supported HP 113 M Mac driver settings Job Storage 53 managing network 71 manual duplex Mac 50 Windows 47 memory included 9
  • HP Color LaserJet Managed E65160 | User Guide - Page 131
    drivers, supported 11 print media loading in Tray 1 18 print on both sides Mac 50 manually, Windows 47 Windows 47 print settings HP Embedded Web 9 included 9 locating 3 troubleshooting check toner-cartridge status 115 jams 93 paper feed problems 86 troubleshooting tools HP Embedded Web Server 67 two
  • HP Color LaserJet Managed E65160 | User Guide - Page 132
    Web sites customer support 82 HP Web Jetadmin, downloading 78 weight, printer 13 Wi-Fi Direct Printing 56 122 Index ENWW
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HP Color LaserJet Managed E65150, E65160
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/colorljE65150
www.hp.com/support/colorljE65160