HP Color LaserJet Managed MFP E77422-E77428 User Guide

HP Color LaserJet Managed MFP E77422-E77428 Manual

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  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 1
    HP Color LaserJet Managed MFP E77422, E77428 User Guide www.hp.com/videos/A3 www.hp.com/support/colorljE77422MFP
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 2
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 3
    HP Color LaserJet Managed MFP E77422, E77428 User Guide
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 5
    18 Control-panel view ...19 How to use the touchscreen control panel 21 Printer specifications ...22 Technical specifications ...22 Supported operating systems ...24 Printer dimensions ...25 Power consumption, electrical specifications, and acoustic emissions 26 Operating-environment range ...27
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 6
    type (Windows) ...62 Additional print tasks ...62 Print tasks (macOS) ...64 How to print (macOS) ...64 Automatically print on both sides (macOS 64 Manually print on both sides (macOS) ...65 Print multiple pages per sheet (macOS) ...65 Select the paper type (macOS) ...65 Additional print tasks ...66
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 7
    the printer control panel 72 Method two: Enable the USB port from the HP Embedded Web Server (networkconnected printers only) ...72 Print USB documents ...72 Print ...98 Introduction ...98 Before you begin ...98 Step one: Access the HP Embedded Web Server (EWS 98 Step two: Set up Scan to Network
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 8
    132 Introduction ...132 How to access the HP Embedded Web Server (EWS 132 HP Embedded Web Server features ...134 Information tab ...134 General tab ...135 Copy/Print tab ...135 Scan/Digital Send tab ...136 Fax tab ...137 Supplies tab ...138 Troubleshooting tab ...138 Security tab ...138 vi ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 9
    and configure the printer to use 1 watt or less of power 149 Set the sleep schedule ...149 HP Web Jetadmin ...150 Software and firmware updates ...150 9 Solve problems ...151 Customer support ...152 Control panel help system ...152 Reset factory settings ...153 Introduction ...153 Method one: Reset
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 10
    Resolve print-quality problems ...170 Introduction ...170 Troubleshoot print quality ...171 HP specifications 175 Step two: Check the environment 175 Step three: Set the individual tray alignment 175 Try a different print driver ...176 Calibrate the printer to align the colors 176 Troubleshoot
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 11
    messaging service or an answering machine? . 202 Does your phone line have a call-waiting feature 202 Check fax accessory status ...202 General fax problems ... 203 The fax failed to send ...203 No fax address book button displays 203 Not able to locate the Fax settings in HP Web
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 12
    x ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 13
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 14
    ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning 12 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 15
    when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 16
    document feeder cover, for access for clearing jams Automatic document feeder input tray Automatic document feeder output tray 8 inch Control panel with color touchscreen display (tilts up for easier viewing) Output bin On/off button Right door, for access for clearing jams Tray 1 (multipurpose tray
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 17
    document feeder cover, for access for clearing jams Automatic document feeder input tray Automatic document feeder output tray 4.3 inch Control panel with color touchscreen display (tilts up for easier viewing) Output bin On/off button Right door, for access for clearing jams ENWW Printer views
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 18
    1-3 Printer front view (E77422a) 1 11 12 Item 1 2 3 4 5 6 7 8 2 3 4 5 6 7 8 9 10 Description Scanner cover, for protect for scanning glass 4.3 inch Control panel with color touchscreen display (tilts up for easier viewing) Output bin On/off button Right door, for access for clearing jams Tray
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 19
    Item Description 9 Tray 2 10 Tray 3 11 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use. 12 Hardware integration pocket (HIP), for connecting accessory and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 20
    Interface ports Locate the interface ports on the printer formatter. Figure 1-5 Interface ports view 1 2 3 4 Item Description 1 USB host ports for connecting external USB devices (these ports might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. 2
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 21
    Control-panel view The control panel provides access to the printer features and indicates the current status of the printer. ● How to use the touchscreen control panel NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 22
    (only when an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Touch the Help button to open the embedded help system. The status line provides
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 23
    Item Control 6 Applications area 7 Copy button 8 Home-screen page indicator Description Touch any of the icons to open the application. Swipe the screen sideways to access more applications. NOTE: The available applications vary by printer. The administrator can configure which applications
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 24
    specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljE77422MFP. Technical specifications Model name Product number Paper handling Connectivity Tray 1 (100-sheet capacity) Tray 2 (520-sheet capacity) Tray
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 25
    module. 16 GB embedded Multi-Media Controller (eMMC) 500 GB HP Secure HighPerformance Hard Disk HP Master Systems Operations Key for encrypting all data that passes through the printer 8 inch Color touchscreen control panel 4.3 inch Color touchscreen control panel Prints 22 pages per minute (ppm) on
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 26
    installer to install the HP print driver macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/ LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. 1. Go to 123.hp.com/LaserJet. 2. Follow the steps
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 27
    , macOS 10.13 High Sierra Download HP Easy Start from 123.hp.com/ LaserJet, and then use it to install the print driver. NOTE: Supported operating systems can change. For a current list of supported operating systems, go to www.hp.com/support/colorljE77422MFP for HP's all-inclusive help for the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 28
    ▲ These values are subject to change. For current information, go to www.hp.com/support/ colorljE77422MFP. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljE77422MFP for current information. CAUTION: Power requirements are based on the country/region
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 29
    the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/colorljE77422MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 30
    28 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 31
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 32
    print driver before printing. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 30 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 33
    . NOTE: The maximum stack height is 10 mm, or approximately 100 sheets of 75 g/m2 paper. 5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 34
    Table 2-1 Tray 1 paper orientation Paper type Image orientation Letterhead or preprinted Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Face-down Left side of pre-printed image leading into the printer Automatic 2-sided printing or Face
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 35
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Landscape Duplex mode 1-sided printing How to load paper Face-down Left side of pre-printed image leading into the printer Automatic 2-sided printing or Face-up with Alternative Letterhead Mode enabled Right side of
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 36
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Prepunched Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Prepunched (continued) Portrait (continued) Automatic 2-sided printing or Face-up with Alternative
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 37
    period 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead Mode 3. Select Enabled, and then touch the Save button or press the OK button. ENWW Load paper to Tray 1 (multipurpose
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 38
    down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 39
    against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. Close
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 40
    Table 2-2 Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation Paper type Image orientation Duplex mode Letterhead or preprinted Portrait 1-sided printing How to load paper Face-up Top edge at the back of the tray Face-up Top edge at the left side of the tray Automatic 2-
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 41
    Table 2-2 Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Letterhead or preprinted Landscape 1-sided printing Face-up (continued) Top edge at the left side of the tray Face-up Top edge at the back
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 42
    Table 2-2 Tray 2, Tray 3 and the optional 2 x 520-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode How to load paper Face-up Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Holes at the right
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 43
    setting period 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead Mode 3. Select Enabled, and then touch the Save button or press the OK button. ENWW Load paper to Tray 2, Tray
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 44
    2, Tray 3 and the optional 2 x 520-sheet trays do not support envelopes. Tray 1 (multipurpose tray) holds up to 10 envelopes. ● Print drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 45
    Tray Tray 1 Envelope size Envelope #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 How to load envelopes Face-down Top edge toward the front of the printer Envelope B5, Envelope C5 (pocket) Face-down Bottom edge leading into the printer; top flap
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 46
    use only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support labels. ● Manually feed labels ● Label orientation Manually feed labels Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels. 1. From the software program, select the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 47
    Tray Tray 1 How to load labels Face-down Bottom edge leading into the printer Tray 2 or 3 Face-up Top edge at the left side of the tray ENWW Load and print labels 45
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 48
    46 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 49
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 50
    Order supplies, accessories, and parts Find out how to order replacement supplies, accessories, and parts for the printer. ● Ordering Ordering Contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. 48
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 51
    have print quality problems. ● Toner , contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. To check cartridge compatibility for the printer, go to HP SureSupply at www.hp
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 52
    2. Release the toner cartridge latch and pull the cartridge straight out of the printer. 1 2 3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner that is
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 53
    into the box that the new toner cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 54
    Replace the toner collection unit Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems. ● Remove and replace the toner collection unit Remove and replace the toner collection unit Follow these steps to replace the toner collection unit (TCU
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 55
    3. Remove the new toner collection unit (TCU) from its package. Save all packaging for recycling the 2 used toner collection unit (TCU). 1 4. Install the new TCU by pushing in on both sides until the tabs snap into place. ENWW Replace the toner collection unit 53
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 56
    the new toner collection unit (TCU) came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used toner collection unit (TCU) to HP
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 57
    finisher accessory staple cartridge Introduction The following information provides instructions to replace the staple cartridges. Remove and replace the accessory. 1. Open the inner finisher front door. 2. Grasp the colored tab on the staple cartridge carriage, and then pull the staple cartridge
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 58
    3. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the staple cartridge carriage assembly. 4. Insert the new staple cartridge into the staple cartridge carriage. NOTE: Do not discard the staple cartridge carriage. It must be reused with the new
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 59
    5. Reinstall the staple cartridge carriage into the stapler by pressing the colored handle inward until it snaps into place. 6. Close the inner finisher front door. ENWW Replace the staple cartridge (Optional Inner finisher) 57
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 60
    58 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 61
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 62
    How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option.
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 63
    Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 64
    NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 65
    Go to www.hp.com/support/colorljE77422MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ●
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 66
    HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually sides of the paper. Use a paper size and type supported by the duplexer. NOTE: This information applies to printers
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 67
    does not support. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 68
    . 5. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljE77422MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 69
    Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time. ● Introduction ● Create a stored job (Windows) ● Create a stored job (macOS) ● Print to Job Storage ● Delete a stored job ● Information sent to printer for Job
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 70
    the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 71
    6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN. 7. Click the Print button to process
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 72
    the Settings icon. 2. Open the following menus: ● Copy/Print or Print ● Manage Stored Jobs ● Temporary Job Storage Limit 3. Use the keypad to enter the number on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 73
    . ● Enable the USB port for printing ● Print USB documents The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht ENWW Print from a USB flash drive 71
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    EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, harm the computer while navigating within the EWS for the HP printer. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 4. In
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 75
    NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon. 3. Select Print from USB Drive. 4. Select
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 76
    Print using high-speed USB 2.0 port (wired) ● Enable the high-speed USB port for printing 74 Chapter 4 Print ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 77
    ● Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ● Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only) Method one: Enable the high-speed USB 2.0 port from the printer control panel menus Use the control
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 78
    76 Chapter 4 Print ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 79
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 80
    NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 6. Touch the right pane of the screen to preview the document
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 81
    of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 82
    the document is ready, touch Start to begin copying. Additional copy tasks Locate information on the Web for performing common copy tasks. Go to www.hp.com/support/colorljE77422MFP. Instructions are available for copy tasks, such as the following: 80 Chapter 5 Copy ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 83
    ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format ENWW Additional copy tasks 81
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    82 Chapter 5 Copy ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 85
    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 86
    addresses. ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Network Identification settings port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 87
    1. From the Home screen on the printer control panel, touch the Information icon, and then touch the Network icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 88
    4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click OK
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 89
    configuration using the Email Setup Wizard Peform basic configuration using the Email Setup Wizard. This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 90
    cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 91
    check box for Message. 6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next. Option File Type Color/Black Description Select the default file type that the for the scanned document: ● PDF ● JPEG ● TIFF ● MTIFF ● XPS ● PDF/A Select the default
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    Option Quality and File Size Resolution Description Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High (large file) Select the default scan resolution for the scanned document: ● 75 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 400 dpi ● 600 dpi 7. Review the
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    problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service
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    Field Restrictions1 Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those
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    the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the
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    file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will
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    ● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. 4. Define
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    Step five: Set up Send to Email to use Office 365 Outlook (optional) Set up the Send to Email feature to send email from an Office 365 Outlook account. ● Introduction ● Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account Introduction Microsoft Office 365
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    necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP
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    network folder. ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Set up Scan to Network Folder context refers to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the set-up process.
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    ENWW Set up Scan to Network Folder 99
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    Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. ● Method one: Use the Scan to Network Folder Wizard ● Method two: Use Scan to Network Folder Setup Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of
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    ● Use credentials of user to connect after Sign In at the control panel ● Always use these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer's access to the folder must be verified by clicking Verify
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    Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. ● Step one: Begin the configuration ● Step two: Configure the Scan to Network Folder settings ● Step three: Complete
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    Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. ● Step one: Begin the configuration ● Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel ● Dialog two: Folder Settings ●
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    ○ Prompt for original sides ○ Prompt for additional pages ○ Require Preview NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next step. 4. Click Next. 104 Chapter 6 Scan ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 107
    Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. ● Configure the destination folder for scanned documents ● Select the destination folder permissions There are two types of destination folders to select from: ●
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    Configure the destination folder for scanned documents Select one of the following options to set up a destination folder. ● Option 1: Configure the printer to save to a shared folder or FTP folder ● Option 2: Configure the printer to save to a personal shared folder Option 1: Configure the printer
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    is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but
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    NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings These settings are located in the EWS Networking tab, under the Advanced options. 1. Select Save to an FTP Server. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the
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    documents to a folders configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require
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    the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the
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    Compression (smaller file) PDF encryption Resolution Quality and File Size Color/Black Suppress blank pages Meta Data File Format Create Multiple Files take more time to send. Specify whether copies are to be printed in color, black and gray, or black only. If the Suppress blank pages option
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    1. In the left-navigation pane, click Scan to Network Folder. 2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the setup. 112 Chapter 6 Scan ENWW
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    Scan to USB Drive Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive. ● Introduction ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Enable Scan to USB Drive ● Step three: Configure the Quick Sets (optional) ● Default scan settings for Scan to USB
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    the Security tab. 2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 4. Select the Enable Save to USB check box. 5. Click Apply at the bottom of the page. NOTE
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    on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select
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    file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will
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    folder on the printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings. Scan to , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the
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    Expand button Collapse button Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or
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    Print from job storage on the printer Use this procedure to print a scanned document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, navigate to the Print application, select the Print icon, and then select Print from Job Storage. 2. Under Stored
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    use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on
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    of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ENWW Use HP JetAdvantage business solutions 121
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    /go/ PrintSolutions. Additional scan tasks Locate information on the Web for performing common scan tasks. Go to www.hp.com/support/colorljE77422MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Send
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    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
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    a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select the location from the list on
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    dialing settings ● General fax send settings ● Fax receive settings NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. Fax dialing settings Use the following steps to change the fax dialing settings. 1. From the Home screen on the printer
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    of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off
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    Description The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The
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    1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the
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    fax tasks Locate information on the Web for performing common fax tasks. Go to www.hp.com/support/colorljE77422MFP. Instructions are available for fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming
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    130 Chapter 7 Fax ENWW
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    current information, see www.hp.com/ support/colorljE77422MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
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    Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use
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    5.x or greater) ● Google Chrome (version 34.x or greater) Linux ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) ENWW Advanced configuration with the HP Embedded Web Server (EWS) 133
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    Supplies tab ● Troubleshooting tab ● Security tab ● HP Web Services tab ● HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services Manage the printer ENWW
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    information about the printer. Set the language in which to display the HP Embedded Web Server information. Download and install printer firmware upgrade files. Set party job-quota services. Copy/Print tab Refer to the table for settings in the Copy/Print tab. Table 8-3 HP Embedded Web Server
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    HP Embedded Web Server Copy/Print tab (continued) Menu Description Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory. Configure job-storage options. Default Print Options Configure the default options for print jobs. Restrict Color Permit or restrict color
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    on the computer to use as a data backup, or import the records onto another HP printer. ● Edit email addresses that have already been saved in the printer. Email modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Manage speed dials, including the following: ●
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    HP cloud-based online help to assist in troubleshooting printing issues. Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the Security tab. Calibration/Cleaning (Color
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 141
    and manage the internal hard drive HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature. Table 8-9 HP Embedded Web Server HP Web Services tab Menu Description Web Services
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 142
    print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the to configuration parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to
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    . NOTE: The following are the default links. Table 8-11 HP Embedded Web Server Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 144
    Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer Review the following disclaimer. HP does not support that it can be uniquely identified, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server (EWS): a. From the
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    the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer
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    TCP/IP ● IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable Manual Settings option, and then touch the Done button. 5. To configure the address, open the Address 100 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation 144 Chapter 8 Manage the printer ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 147
    ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation 4. Touch the Save button. The printer turns off and then on. ENWW Configure IP network settings 145
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    ● Assign an administrator password ● IP Security ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Introduction . Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the
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    the following steps to set a password for the printer. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.
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    HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Encryption support: HP versatile timesaving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk. Lock the formatter The formatter
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    Energy-conservation settings Learn about the energy-conservation settings that are available for the printer. ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Set the sleep timer and configure the printer to use 1 watt or less of power The sleep
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    -winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 153
    9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. ● Customer support ● Control panel help system ● Reset factory settings ● A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel ● Printer does
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    of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements open a message that describes the problem. The message also contains instructions to help solve the problem. 152 Chapter 9 Solve
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 155
    Resetting the printer settings to the factory-set defaults can help resolve problems. ● Introduction ● Method one: Reset factory settings from the printer control panel ● Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) Introduction Use one of the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 156
    when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP's Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page or the
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    picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these
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    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 159
    Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water
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    the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this damaged. If necessary, use paper from a different package. 158 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 161
    return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 162
    guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP paper NOTE: This information applies to MFP printers only. 160 Chapter 9 Solve problems ENWW
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    . ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 164
    output bin - 13.E1 ● Clear paper jams in the right door and fuser area - 13.B9, 13.B2, 13.FF Introduction The following information includes instructions for clearing paper jams from the printer. Paper jam locations Jams can occur in these locations. 162 Chapter 9 Solve
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 165
    for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 166
    here. 1. Use only paper that meets HP specifications for this printer. 2. Use paper guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 167
    paper. To remove the jammed paper easily, turn the green wheel. 3. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove
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    in Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. 1. Open the right door. 2. Gently remove any jammed paper. 166 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 169
    3. Close the right door. 4. Open the tray. 5. Gently remove any jammed paper. 6. Close the tray. Printing automatically resumes. Clear paper jams in the output bin - 13.E1 Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control
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    fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 168 Chapter 9 Solve problems ENWW
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    2. Gently remove any jammed paper. 3. Close the right door. ENWW Clear paper jams 169
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    , including issues with image quality and color quality. ● Introduction ● Troubleshoot print quality Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality. The troubleshooting steps can help resolve the following defects
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    print driver ● Calibrate the printer to align the colors ● Troubleshoot image defects To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print from a different software
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    the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) Check Type drop-down list. 6. Click the Print button. 172 Chapter 9 Solve problems ENWW
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    of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on the Support Tools application, and then select the Support Tools icon. 2.
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    the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge, and print
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 177
    three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 178
    to adjust. 4. Select Print Test Page, and then follow the instructions on the printed pages. 5. Select Print Test Page again to problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the printer control panel, select the Support
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 179
    calibration process has finished. 4. Wait while the printer calibrates, and then try printing again. Troubleshoot image defects Review examples of image defects and steps to resolve these defects. Table 9-1 Image 179 Table 9-11 Streak defects on page 185 ENWW Resolve print-quality problems 177
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    Table 9-8 Image placement defects on page 182 Table 9-5 Color plane registrations defects (color models only) on page 180 Table 9-10 Output defects size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for
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    .hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 182
    to support.hp.com. Table 9-5 Color plane registrations defects (color models only) Sample Description Possible solutions One or more color plane(s) is not aligned with the other color planes. factory defaults. 5. If the issue persists, go to support.hp.com. 180 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 183
    settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. Toner rubs off along either edge of the page. This defect is more common at the the document. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 181
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 184
    the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. 182 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 185
    is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 183
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 186
    opened paper. 3. Print in duplex mode. 4. If the issue persists, go to support.hp.com. The paper does not stack well in the output tray. The stack might be If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. Use freshly-
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 187
    anywhere on the page, in areas of fill or in sections with no printed content. On color models, these lines or streaks will also be visible on the ITB cleaning page. 1. Reprint the level in the cartridge. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 185
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 188
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 189
    platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to . NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 190
    ● Maintenance ● Calibration/Cleaning ● Calibrate Scanner 3. Touch the Start button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. 188 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 191
    : Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 192
    -To-Edge output option if the original document is printed close to the paper edges. 4. Select Copy to start the copy job. 190 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 193
    for dirt and smudges ● Check the resolution settings ● Check the color settings ● Check the image-adjustment settings ● Optimize scan quality for text the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 194
    on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of following Scan features: ● Scan to Email ● Scan to Network Folder 192 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 195
    ● Scan to Network Folder ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select Color/Black. 5. Select one of the predefined options. 6. Touch the Send button. Check the image-adjustment settings Adjust these additional settings to improve scan
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 196
    Scan application, and then select the Scan icon. 2. Select one of the following Scan features: ● Scan to Email ● Scan to Network Folder 194 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 197
    ● Scan to USB Drive ● Scan to SharePoint® 3. Select Options, and then select File Type and Resolution. 4. Select one of the predefined Quality and File Size options, and then select Done. 5. Select Send or Save to start the scan. ENWW Improve scan image quality 195
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 198
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 199
    damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 200
    and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of the Settings icon. 2. Open the following menus: 198 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 201
    select the Off option to disable it. Send to a different fax machine The problem might be related to fax machine settings or supplies status. Try sending the fax changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 202
    Solve fax problems Use the following sections to solve issues involving the printer fax functions. ● Checklist for solving fax problems ● General fax problems 200 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 203
    following checklist to help identify the cause of any fax-related problems you encounter: ● What type of phone line are you using? ● Are you using a surge-protection device? ● Are you using a phone company voice-messaging service or an answering machine? ● Does your phone line have a call-waiting
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 204
    fax accessory is lower than that of the messaging service, the fax accessory answers all calls. Does your does not print, there might be a problem with the analog fax accessory. If you accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 205
    following are some common fax problems. ● The fax failed to send ● No fax address book button displays ● Not able to locate the Fax settings in HP Web Jetadmin ● The header is appended to the top of the page when the overlay option is enabled ● A mix of names and numbers is in
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 206
    . The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. 204 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 207
    EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, harm the computer while navigating within the EWS for the HP printer. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 4. In
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 208
    206 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 209
    HP Embedded Web Server 132 C calibrate colors problems 155, 160 double-sided printing Mac 64 Windows 60 duplex printing Mac 64 duplex printing (double-sided) settings (Windows) 60 Windows 60 duplexing manually (Mac) 64 manually supported HP Embedded Web Server 132 F fax feeding problems
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 210
    network 142 managing the printer overview 131 manual duplex Mac 64 Windows 60 margins, small copying 186 memory included 22 multiple pages per sheet printing (Mac) 64 printing (Windows) 60 N Netscape Navigator, versions supported HP Embedded Web Server 132 network printer name, changing 142 settings
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 211
    right door 168 Tray 1 165 Tray 2 166 Tray 3 166 paper pickup problems solving 155, 157 paper trays overview 29 paper type selecting (Windows) 60 paper printer support website 176 print media loading in Tray 1 30 print on both sides Mac 64 manually, Windows 60 Windows 60 print settings HP Embedded
  • HP Color LaserJet Managed MFP E77422-E77428 | User Guide - Page 212
    support online 152 supported operating systems 24 system requirements HP Embedded Web Server 132 T TCP/IP manually configuring IPv4 parameters 142 manually jams 162, 163 overview 151 paper feed problems 155 try a different print driver 176 troubleshooting tools HP Embedded Web Server 132, 134, 138
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HP Color LaserJet Managed MFP E77422, E77428
User Guide