HP Color LaserJet Pro M182-M185 User Guide

HP Color LaserJet Pro M182-M185 Manual

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  • HP Color LaserJet Pro M182-M185 | User Guide - Page 1
    HP Color LaserJet Pro MFP M182-M185 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM182MFP
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 2
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 3
    HP Color LaserJet Pro MFP M182-M185 User Guide
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 5
    control-panel view ...6 Printer specifications ...8 Technical specifications ...8 Supported operating systems ...8 Mobile printing solutions ...10 Printer dimensions ...11 orientation ...22 Load and print labels ...23 Introduction ...23 Manually feed labels ...23 Label orientation ...23 ENWW iii
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 6
    ePrint via email ...41 HP ePrint software ...42 AirPrint ...42 Android embedded printing ...43 5 Copy ...45 Make a copy ...46 Copy on both sides (duplex) ...48 Copy on both sides manually ...48 6 Scan ...49 Scan by using the HP Scan software (Windows) ...50 Scan by using the HP Smart Software (macOS
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 7
    Web Server (EWS) and HP Device Toolbox (Windows 67 Configure IP network settings ...70 Introduction ...70 Printer sharing disclaimer ...70 View or change network settings ...70 Rename the printer on a network ...71 Manually configure IPv4 TCP/IP parameters from the control panel 72 Printer
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 8
    the firmware using the Firmware Update Utility 82 9 Solve problems ...85 Customer support ...86 Interpret control-panel light patterns (LED control paper and the printing environment 115 Step one: Use paper that meets HP specifications 115 Step two: Check the environment 115 Step three: Set
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 9
    Calibrate the printer to align the colors ...119 Adjust color settings (Windows) ...120 Print and interpret the print quality page 121 Resolving print quality problems ...123 Introduction ...123 Troubleshoot print quality problems ...123 Improve copy and scan image quality ...131 Introduction ...
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 10
    ...145 Perform a wireless network diagnostic test 145 Reduce interference on a wireless network 146 Solve fax problems ...147 Introduction ...147 Fax troubleshooting checklist ...147 Solve general fax problems ...148 Faxes are sending slowly ...148 Fax quality is poor ...149 Fax cuts off or prints
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 11
    and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 12
    Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable. ● Caution: Electric shock ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 13
    Printer views ● Printer front view ● Printer back view ● LED control-panel view ● 2-line LCD control-panel view Printer front view 2 1 3 4 5 6 7 8 Table 1-1 Printer front view Number Description 1 Scanner 2 Control panel (varies by model) 3 Output bin 4 Output bin extension 5
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 14
    Printer back view 1 2 3 4 5 6 7 Table 1-2 Printer back view Number Description 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Fax "line in" port for attaching the fax phone line to the printer
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 15
    increase the value that appears on the display. Use this button to decrease the value that appears on the display. Press this button to start a color copy job. Press this button to start a mono copy job. Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/Enlarge
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 16
    2-line control panel display 2 Left arrow button 3 OK button 4 Right arrow button 5 Cancel button 6 Start Mono Copy button 7 Start Color Copy / Resume button 8 Number of Copies button 1 2 3 4 5 6 7 8 9 10 Description This screen displays menus and printer information. Use this button
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 17
    Table 1-4 2-line LCD control-panel view (continued) Number Item Description 9 Lighter/Darker button Use this button to adjust the darkness setting for the current copy job. 10 Copy Menu button Use this button to open the Copy menu. 11 Alphanumeric keypad Use the keypad to provide fax
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 18
    driver from the printer-support website for this printer: www.hp.com/support/ljM182MFP. macOS: Mac computers are supported with this printer. Download HP Smart either from 123.hp.com or from the Printer Support page, and then use HP Smart to install the HP print driver. HP Smart is not included
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 19
    driver is installed for this operating system as part of the software installation. Windows 8, 32-bit and 64-bit The "HP PCL 6" printer-specific print driver is Windows 8 RT support is provided through installed for this operating system as part of Microsoft IN OS Version 4, 32- bit driver. the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 20
    printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 21
    Printer dimensions Figure 1-1 Dimensions for the n and nw models 3 2 1 Table 1-7 Dimensions for the n and nw models Dimension Printer fully closed 1. Height 292.6 mm (11.5 in) 2. Depth 380 mm (15 in) 3. Width 420 mm (16.5 in) Weight (with cartridges) 15.7 kg (34.6 lb) Figure 1-2
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 22
    (21.3 in) 855 mm (33.7 in) 457 mm (18 in) 16.3 kg (35.9 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM182MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 23
    and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM182MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 24
    14 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 25
    ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 26
    Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load Tray 1 Introduction The following information describes how to load paper into Tray 1. This tray
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    squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 28
    4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. 5. Close the tray. 18 Chapter 2 Paper trays
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 29
    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following tables. Table 2-1 Letterhead or preprinted Image orientation Output Paper size How to load paper Portrait 1-sided printing Letter, Legal, Executive, Oficio
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 30
    Table 2-1 Letterhead or preprinted (continued) Image orientation Output Landscape 2-sided printing Paper size A5 How to load paper Face-down Top edge toward the back of the tray Portrait 1-sided printing or 2-sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 31
    Table 2-2 Prepunched Image orientation Portrait Output 1-sided printing or 2-sided printing Paper size How to load paper Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 32
    list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 33
    labels Introduction The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 34
    24 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 35
    Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 36
    and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Ordering information www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 37
    personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. Table
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 38
    for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Table 3-5 North America, Latin America, Asia Pacific Countries/Regions, and Japan Item Description Cartridge number Part number HP 215A Black Original LaserJet Toner Cartridge
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 39
    Table 3-7 Toner-cartridge components Number Description 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 40
    Remove and replace the toner cartridges 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 30 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 41
    4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 42
    7. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 8. Close the toner cartridge drawer. 9.
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 43
    (macOS) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 44
    select the printer. For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features Click the Print button to print the job. Manually print on both sides (Windows) Use this procedure print on paper that the duplexer does not support. 1. From the software program, select the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 45
    4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP Smart application downloads additional driver features when More settings is selected. 3. Click the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 46
    4. Select the option for the type of paper you are using, and then click OK. 5. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. 36 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 47
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 48
    Printing: Select this option to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM182MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 49
    and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint methods: ● Automatic: Choosing this option sets the password to 12345678. ● Manual: Choosing this option generates a secure, randomly generated password. 4. On the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 50
    support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual operating systems support Wi-Fi Direct: ● Android 4.0 and later tablets and phones with the HP Print Service or Mopria
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 51
    , select the option to continue to the website. Accessing this website will not harm the computer. 3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 52
    . ● macOS: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 53
    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing 43
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 54
    44 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 55
    ● Copy on both sides (duplex) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 56
    setting, and then use the arrow keys to adjust the size percentage of the copy job. 3. Press the Start Mono Copy button or the Start Color Copy / Resume button to start copying. 2-line control panels: 1. Load the document on the scanner glass according to the indicators on the printer. 2. Press the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 57
    4. Press the Number of Copies button Press the OK button. 5. Press the Start Mono Copy button , and then use the arrow keys to adjust the number of copies. or the Start Color Copy / Resume button to start copying. ENWW Make a copy 47
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 58
    Copy on both sides (duplex) Copy on both sides manually 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upperleft corner of the glass. Close
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 59
    publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 60
    your computer. You can save the scanned image as a file or send it to another software application. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 61
    document feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Smart, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 62
    52 Chapter 6 Scan ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 63
    receive faxes ● Send a fax For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 64
    to the same telephone jack the printer is connected to. Complete the instructions in each of the following four steps: Step 1: Identify the phone connection on the equipment and services already installed on the phone system. NOTE: The printer is an analog device. HP recommends using the printer
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 65
    voice/fax line with an answering machine on page 57 Instructions for only three of the connection types are included here. For more information about connecting the printer with other connection types, go to the support website www.hp.com/support/ljM182MFP. NOTE: This printer is an analog fax device
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 66
    c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting. f. Select the Automatic option. 3. Continue to Step 3: Configure the fax time, date, and header on page 59. Shared voice/fax line Follow these steps to set up the printer on a shared voice/fax line. 1.
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 67
    c. Select the Fax Setup menu. d. Select the Basic Setup menu. e. Select the Answer Mode setting, and then select the Automatic option. 5. Set the printer to check for a dial tone before sending a fax. NOTE: This prevents the printer from sending a fax while someone is on the telephone. a. From the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 68
    4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer. NOTE: Connect the answering machine directly to the printer, or the answering machine might record fax tones from a sending fax machine and the printer might not receive faxes. NOTE: If the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 69
    not support the Fax Setup Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and printer name. 2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 70
    select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. Method two: Open the HP Embedded Web Server (EWS) from a 2. Click the Fax tab. 3. Follow the on-screen instructions to configure the fax settings. 4. Continue to Step 4: Run a fax test on
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 71
    is ready to send and receive faxes. ● If the report indicates the printer failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems. ENWW Set up to send and receive faxes 61
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 72
    Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder (document feeder models only) ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 73
    originals, or fragile originals into the document feeder. 123 2. Adjust the paper guides until they are snug against the paper. 123 3. On the printer control group-dial entries NOTE: Phone book entries must be set up using the HP Embedded Web Server (EWS) prior to using the phone book to send
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 74
    The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 75
    HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the printer includes the following
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 76
    from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 77
    types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
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    HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP that the printer generates. ● Color Usage Log: Shows a summary of color jobs that the printer has produced is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. ●
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 79
    for the printer. Copy tab Configure the default copy settings. (MFP models only) Networking tab (Network-connected printers only) Network administrators . Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various web tools
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 80
    change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 81
    settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. NOTE: The steps vary according to the type of control panel. 1 2 Table 8-3 Control panels Number Description 1 LED control panel
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 82
    fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the HP Embedded Web Server (EWS) or the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. NOTE: The steps vary
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 83
    , select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. On the Networking tab, click the IPv4 Config Method in the left navigation pane. 3. From the IP Preferred Address Method drop-down list, select Manual, and then edit the IPv4 configuration
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    Web Server Assign or change the system password using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. NOTE: The steps vary according to the type of control panel
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 85
    b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
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    printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 87
    Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 88
    Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then select Energy Settings. 3. From
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 89
    Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then select Energy Settings. 3. Select
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 90
    a. System Setup b. Energy Settings c. Delay Shut Down 3. Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the printer will not shut down unless all ports
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 92
    the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 93
    Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. ENWW Update the firmware 83
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    84 Chapter 8 Manage the printer ENWW
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    quality ● Solve wired network problems ● Solve wireless network problems (wireless models only) ● Solve fax problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM182MFP. HP's all-inclusive help for the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 96
    your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Location Country/region phone numbers are on
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 97
    is blinking Error code State of the printer Go/01 The printer is in manual-feed mode. Action Load the correct paper type and size into the input Start Mono Copy button to continue. Go/02 The printer is processing a manual duplex job. Load the pages into the input tray to print the second
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    . If the error persists, contact HP customer support. Er/91 The printer has experienced continue. If the error persists, contact HP customer support. Er/92 The printer has experienced continue. If the error persists, contact HP customer support. Table 9-4 The Attention light is blinking
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    Table 9-5 The Attention and Toner lights are blinking Error code State of the printer Action Er/07 The toner cartridge is missing or incorrectly Install or reinstall the toner cartridge. installed. Er/11 The toner cartridge is incompatible with the printer, possibly due to a missing or
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    , and then turn on the printer or reconnect the power cord to the printer. 3. Wait for the printer to initialize. If the error persists, contact HP customer support. 90 Chapter 9 Solve problems ENWW
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    , and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then click the Save and Restore
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    2-line control panels: 1. On the printer control panel, press the Setup button . 2. Open the Service menu. 3. Select Restore Defaults. The printer automatically restarts. 92 Chapter 9 Solve problems ENWW
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    acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS. Change
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    HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then select Supply Settings. 3. Select one of the following options from the Very Low Setting (Black Cartridge): or Very Low Setting (Color acceptable print quality. 94 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 105
    Ordering option Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) Ordering information www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 106
    are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue. 6. The rollers above the tray might
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    . ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris
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    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product. ● Paper jam locations ● Experiencing frequent or 1 Document feeder (fw models only) 2 Output bin 3 Tray 1 4 Rear door and fuser area 98 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 109
    solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. a. Open the HP Embedded Web Server (EWS): i. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then
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    name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. c. On the Systems tab, click Service. d. In the Cleaning Mode hold the Start Color Copy / Resume button and then release the button. until the Ready light begins blinking, 100 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 111
    2-line control panels: a. On the printer control panel, press the Setup button . b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. ENWW Clear paper jams 101
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    might display a message that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner lid. 102 Chapter 9 Solve problems ENWW
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    4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area. ENWW Clear paper jams 103
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    , gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips frequently than originals that are printed on plain paper. 104 Chapter 9 Solve problems ENWW
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    Clear paper jams in Tray 1 Use the following procedure to clear jams in Tray 1. When a jam occurs, on the LED control panel, the Attention LED flashes and a message that assists in clearing the jam might display on the 2-line control panel. 1. Pull the tray completely out of the printer. 2. Remove
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    can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 106 Chapter 9 Solve problems ENWW
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    2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door. ENWW Clear paper jams 107
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    the output bin, grasp the leading edge and remove it. Use both hands to remove jammed paper to avoid tearing the paper. 108 Chapter 9 Solve problems ENWW
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    3. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door. ENWW Clear paper jams 109
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    ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Introduction The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ● Fuzzy print ● Dark print
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 121
    firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 122
    applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated a supply level is very low. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 123
    click the folder for the printer, and then select the printer name. 2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 3. On the Systems tab, click Service. 4. In the Cleaning Mode area, click Start to begin the cleaning process. 2-line control panels 1. On the printer
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    a. Service b. Cleaning Page 3. Load plain letter or A4 paper when you are prompted, and then select OK. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints. 114 Chapter 9 Solve problems ENWW
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    . Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 126
    then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. Click the System tab, and then select the Service page. 3. In the Adjust Alignment area, Select the following menus: a. System Setup b. Print Quality 116 Chapter 9 Solve problems ENWW
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    Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify the from the HP Web site: www.hp.com/support/ljM182MFP. Table 9-15 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 128
    ): LED control panels a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. 118 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 129
    click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 130
    this option to print color documents for photocopying or faxing. Also use this option to print draft copies or to save color toner. 5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. 120 Chapter 9 Solve problems ENWW
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    HP Embedded Web Server (EWS). a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP five bands of color, which are divided
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    this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 133
    print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 9-20 Image defects table quick reference Defect Defect Table 9-21 Light print on page 125 Table
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    9-26 Streak defects on page 128 Table 9-27 Fixing/fuser defects on page 129 Table 9-28 Image placement defects on page 129 Table 9-29 Color plane registrations defects (color models only) on page 130 Table 9-30 Output defects on page 130 Image defects, no matter the cause, can often be resolved
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    sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. ENWW Resolving print quality
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    . 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make sure that the cartridge is genuine HP cartridges. 2. Make sure that the cartridge is installed
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    the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 9-25 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 138
    or sections with no printed content. Dark vertical streaks and ITB cleaning streaks (color models only): Dark lines which occur down the length of the page. The then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 139
    not overfill the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to support.hp.com. Resolving print quality
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 140
    freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 141
    settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 142
    Web Server (EWS): a. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. 132 Chapter 9 Solve problems ENWW
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    Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. On the Systems tab, click Paper Setup. 3. Change the necessary
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 144
    the red, green, and blue color hues. ● Grayness: Adjusts the vividness of colors. 4. Use the arrow buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu. 134 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 145
    Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. On the Copy tab, select the Optimize drop-down list
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 146
    and color settings color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi. Table 9-34 Recommended resolution and color settings Intended use Recommended resolution Fax 150 ppi Recommended color settings ● Black and White 136 Chapter 9 Solve problems
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 147
    Email 150 ppi ● Black and White, if the image does not require smooth gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color Edit text 300 ppi ● Black and White Print (graphics or text) 600 ppi for complex graphics, or if you want ● to significantly
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 148
    Clean the pickup rollers and separation pad in the document feeder (fw models only) If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad. 1. Open the document-feeder access cover. 2. Use a moist, lint-
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 149
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 150
    correction only if you are having trouble sending or receiving a fax, Setup button . 2. Select Service, and then select Fax Service. 3. Select Error Correction, the fax quality is better, the problem is related to the initial recipient's fax document is on white (not colored) paper. ● Increase the
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 151
    first update the printer firmware. For instructions on how to update the printer firmware, go tohttp://support.hp.com, search for your printer, and link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 152
    on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 153
    problems the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to poles, walls, or support columns containing metal or concrete do not separate
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 154
    For macOS, verify that the wireless router supports Bonjour. The printer does not print after 5. Verify that you can open the printer HP Embedded Web Server from a computer on the 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 155
    to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the page that shows test results. ENWW Solve wireless network problems (wireless models only) 145
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 156
    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 146 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 157
    troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem Service, hp.com/support instructions to complete the installation
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 158
    up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 159
    from the control panel. a. On the printer control panel, press the Setup button . b. Select Service, and then select Fax Service. c. Select Error Correction, and then select On. ● Check the toner cartridges and replace if , a legal size original prints on two pages. ENWW Solve fax problems 149
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    150 Chapter 9 Solve problems ENWW
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    numbers 26 acoustic specifications 12 AirPrint 42 Android devices printing from 43 B bins, output locating 3 browser requirements HP Embedded Web Server 67 C calibrate colors 119 cartridge replacing 28 checklist fax troubleshooting 147 wireless connectivity 143 cleaning glass 131, 139 paper path 113
  • HP Color LaserJet Pro M182-M185 | User Guide - Page 162
    ports locating 4 Internet Explorer, versions supported HP Embedded Web Server 67 J jams document 108 rear door 106 Tray 1 105 paper pickup problems solving 96 paper type selecting (Windows) 35 paper locating 3 print drivers, supported 8 print on both sides Mac 37 manually, Windows 34 Windows 34
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    delay setting 76 software sending faxes 64 solve problems fax 148 specifications electrical and acoustic 12 HP Embedded Web Server 67 Web sites customer support 86 HP Web Jetadmin, downloading 81 weight, printer 11 Wi-Fi Direct printing 10, 39 Windows faxing from 64 wireless network troubleshooting
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    154 Index ENWW
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HP Color LaserJet Pro MFP M182-M185
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