HP D2D HP StorageWorks HP D2D Backup System rack models service and maintenanc
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- HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 1
guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D Backup System: • HP D2D4324 G2 (12-disk) • HP D2D4312 G2 (12-disk) • HP D2D4112 and HP D2D4106 G2 (12-disk) • HP D2D2502 and 2504 G2 (4-disk) • HP D2D4112 G1 (12-disk) • HP D2D4004 G1 (6-disk) • HP - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 2
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 3
Performance best practices...5 HP D2D and HP ProLiant...5 How do I tell whether I have a G1 or G2 product 6 Using the ProLiant Guide with HP D2D4324 G2 models 6 Using the ProLiant Guide with HP D2D4312 G2 models 7 Using the ProLiant Guide with HP D2D4106/4112 G2 models 8 Using the ProLiant Guide - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 4
P800 RAID controller (HP D2D4112 G1 only 40 Overview...40 Part numbers...40 P800 controller failure...40 Identifying a P800 card failure 40 Replacing the HP Smart Array P800 controller 41 Support and other resources 42 Related documentation...42 Document conventions and symbols 42 HP technical - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 5
can be found in the Installation Instructions supplied with the kit. NOTE: The tower or desktop version of the HP D2D Backup System uses a different system architecture and has a different service and maintenance model. It is not described in this guide. Performance best practices HP recommends - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 6
G1 and G2 products from the product model number HP D2D Backup System HP D2D4324 Backup System HP D2D4312 Backup System HP D2D4106i Backup System HP D2D4106fc Backup System HP D2D4112 Backup System HP D2D4112 Backup System HP D2D2502i Backup System HP D2D2504i Backup System HP D2D2502i Backup - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 7
of the HP D2D4324 1. Power supplies (two) 2. iLO2 Management port (do not use for data) 3. LAN ports 3 (required connection) and 4 4. 10-Gb Ethernet card with two ports 5. Fibre Channel card 6 and 7. RAID cards 8. HP SAS expander card Using the ProLiant Guide with HP D2D4312 G2 models When using - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 8
card 6. RAID cards 7. HP SAS expander card Using the ProLiant Guide with HP D2D4106/4112 G2 models When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon X5550 (Spare P/N 490070-001) - there are two per system • The HP D2D has 12 - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 9
port for system console monitor 7. USB ports for system console keyboard and mouse 8. RAID controller 9. Fibre Channel card (HP D2D4106fc/4112) Using the ProLiant Guide with HP D2D2502/2504 G2 models When using the HP ProLiant DL160se G6 guide, be aware of the following HP D2D-specific information - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 10
LAN port 2 4. iLO2 Management port (Do not use for data) 5. PCIe slots (one full and one low profile) 6. VGA port for system console monitor 7. USB ports for system console keyboard and mouse Using the ProLiant Guide with HP D2D4112 G1 models When using the HP ProLiant DL185 G5 guide, be aware of - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 11
to the document EH938-90942 Replacing processor in HP D2D400x, which can be found on the Manuals page of the HP web site http://www.hp.com/support/manuals. • The HP D2D has removable hard disks, either 6 or 12. • There is no optical media storage. • The configuration of the system memory is 8 GB - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 12
for system console keyboard and mouse NOTE: One full PCIe slot has a SmartArray RAID controller card pre-installed. The other full PCIe slot is used for the FC card. You must install the Tape Attach card (SAS or SCSI) in the low profile slot. Using the ProLiant Guide with HP D2D2502 G1 models When - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 13
HP D2D2503 G1 models When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific information: • The Opteron 2218, part number 419480-001, is the only processor that is supported. • The HP D2D has four fixed hard disks. • There is no optical media storage. • The configuration - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 14
guide: • How to replace the flash memory module • How to replace the motherboard • How to replace the HP Smart Array RAID controller Software upgrades The Web Management Interface is used to upgrade software and also has a link to the HP Support website from where the software must be downloaded - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 15
and check the cabling on the flash memory module. If this does not remedy the problem, replace the flash memory module. Replacing the memory module, G2 HP D2D Backup Systems only NOTE: The memory module for the HP D2D4324 and HP D2D4312 model consists of a USB flash stick. The memory module for the - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 16
for the HP D2D4324/4312 model does not have a cable. 4. Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StorageWorks D2D Backup System User Guide. IMPORTANT: If your replacement flash stick - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 17
D2D2502 and HP D2D2504 G2 Series flash memory module 1 location of the memory module and USB connector 2 screw and bracket securing USB cable connector (not HP D2D4324/4312) 3 cable and connector to the motherboard (not HP D2D4324/4312) Replacing the memory module, G1 HP D2D Backup Systems NOTE: It - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 18
one it replaces, you may experience a message of "Devices Starting" or "Initialising". This message will also occur, if the D2D Backup System did not shutdown correctly. In this case, please wait a minimum of 12 hours before updating software. Figure 11 HP D2D 4112, HP D2D4004 or HP D2D4009 G1 flash - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 19
are specific to HP D2D Backup Systems: • Set the J27 jumper on HP D2D4106/4112 G2 and HP D2D2502/2504 G2 products. • Update BIOS IDs on all products. • Reinstate iLO2 licences on all G2 products • Reinstate the RAID 6 license for the integral RAID controller on HP D2D4324/4312 products IMPORTANT - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 20
View Licenses. 5. Make a note of the licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP D2D4312 motherboard). J27 settings (HP D2D4106/4112 G2 and HP D2D2502/2504 G2) NOTE: This section is not relevant for HP D2D4324/4312 models. The - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 21
2 After replacing the motherboard G2 products For all G2 products you must: 1. Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 22
://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Follow the instructions in the Release Notes to run the utility and change the BIOS ID, as shown in the following table. Table 6 BIOS IDs for G1 products Model D2D2502i G1 (and - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 23
reported on the Summary and Storage-RAID pages of the Web Management Interface. The HP D2D4112 (G2) and the HP D2D4106 have one battery only. (The HP D2D4112 G1 has two batteries, both on the one controller.) The HP D2D4324 has four flash capacitor modules and the HP D2D4312 has three batteries; one - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 24
in the centre of the HP D2D4324 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. 24 - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 25
the holder in the center of the HP D2D4312 Backup System. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. NOTE: Follow the cable back to identify to which card the battery belongs. Figure 19 Battery pack LEDs HP D2D4106/4112 G2 The P212 card has only one - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 26
Figure 20 BBWC battery and P212 card, HP D2D4106/4112 G2 HP D2D2502/2504 G2 The P212 card has one BBWC. Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2 HP D2D4004/4009 and HP D2D2502/3/4 G1 The P400 card has one BBWC. 26 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 27
the P400 controller HP D2D4112 G1 The P800 RAID controller is fitted with two batteries. The two BBWCs are aligned as a single unit in the battery clip. IMPORTANT: Refer to the HP Smart Arrays for HP ProLiant Servers User Guide for the latest, detailed instructions on replacing a P800 cache battery - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 28
Servers user guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to remove and dispose of the old battery and to replace it with the new one. 4. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 29
to control the 12 hard disk drives internal to the HP D2D4312 via the HP SAS Expander card in slot 1. The RAID controller is fitted with 512 MB RAM and one BBWC (battery backed write cache). • The two P411 cards are used to connect the external storage shelves to the D2D 4312 and are located in PCI - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 30
is at fault, disks will not be visible on the Storage-Shelves tab NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). Before replacing a RAID controller - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 31
the Manage Licenses option in the Smart Array menu, and then select View Licenses. 5. Make a note of the licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP D2D4312 motherboard). P410i controller failure (HP D2D4324 and D2D4312) If - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 32
Maintenance and Service guide, and power on the HP D2D Backup System. HP SAS expander card (HP D2D4324 and D2D4312) If no disks are showing on the Storage-Shelves page of the D2D Web Management Interface, there may be a problem with the HP SAS expander card. The part number for a replacement card - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 33
Table 7 Cabling to HP SAS expander card (HP D2D4312) (continued) 5 SAS cable 6 SAS cable Connector A (left) on the motherboard Connector B (right) on the Figure 27 Cabling showing the SAS expander card Figure 28 Cabling showing the backplanes HP SAS expander card (HP D2D4324 and D2D4312) 33 - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 34
G2, 4106 G2, 4112 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC (battery backed write cache). • HP D2D2502 G2 • HP D2D2504 G2 • HP D2D4106 G2 • HP D2D4112 G2 NOTE: If you replace a P212 card in an HP D2D4106/4112, you - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 35
) is required to enable RAID 6 support. You must reinstate the SAAP license, if you replace the P212 cards on an HP D2D4106/4112 G2 product. If you do not, the system will experience one of the following symptoms : • Very slow product performance (Running as RAID 5 access to the disks, if the arrays - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 36
cable to the BBWC is secure. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license. a. Reboot the system. b. During the POST screen, when - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 37
/2500 G1) Overview The following HP D2D Backup Systems use the HP SmartArray P400 RAID controller fitted with 512 MB RAM and one BBWC (battery backed write cache). • HP StorageWorks D2D4004 and D2D4009 G1 • HP StorageWorks D2D2500 series (HP D2D2502/3/4) G1 IMPORTANT: The HP D2D4112 G1 Backup System - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 38
is damaged (for example, bent pins), you must order a separate replacement cable. 1. Power off the HP D2D backup System. Remove the cover and PCI cage from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P400 controller. 2. Check that the P400 - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 39
Do not use the cable supplied with the replacement card. It is not long enough to connect to the BBWC. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. Replacing the HP Smart Array P400 controller 39 - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 40
RAID controller (HP D2D4112 G1 only) Overview The HP StorageWorks D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 41
refer to "HP Smart Arrays for HP ProLiant Servers User Guide". The replacement P800 controller is supplied without the BBWC batteries. The BBWCs must be removed from the failed board and installed on the replacement board. Instructions for doing this are also provided in the user guide. NOTE: There - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 42
and Service guides • HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation Instructions • HP StorageWorks D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 43
technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system - HP D2D | HP StorageWorks HP D2D Backup System rack models service and maintenanc - Page 44
Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. 44
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HP StorageWorks
HP D2D Backup System rack models
nl
service and maintenance guide
Abstract
This guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D Backup System:
•
HP D2D4324 G2 (12–disk)
•
HP D2D4312 G2 (12–disk)
•
HP D2D4112 and HP D2D4106 G2 (12–disk)
•
HP D2D2502 and 2504 G2 (4–disk)
•
HP D2D4112 G1 (12–disk)
•
HP D2D4004 G1 (6–disk)
•
HP D2D4009 G1 (12–disk)
•
HP D2D2502, 2503 and 2504 G1 (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP StorageWorks Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
HP Part Number: EH985-90937
Published: February 2011
Edition: Fifth