HP D2D4004fc HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985-
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- HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 1
HP StoreOnce D2D Backup System maintenance and service guide nl Addendum for Gen2E models Abstract This guide is intended for users who maintain the following Gen2E rack-mounted models of the HP StoreOnce D2D Backup System: • EH983B, HP D2D4312 (12-disk) • EH993C, HP D2D4112 (12-disk) • EH996B, HP - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 3
have a Gen2E product 6 Using the ProLiant Guide with HP D2D4312, EH983B, models 6 Using the ProLiant Guide with HP D2D4106/4112, EH996B/EH998B/EH993C, models 7 Using the ProLiant Guide with HP D2D2502/2504, EJ001C/EJ002C, models 8 POST messages and troubleshooting 9 Tasks that are unique to the - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 4
Support and other resources 26 Related documentation...26 Document conventions and symbols 26 HP technical support...27 Customer self repair...27 Subscription service...27 HP websites...27 Documentation feedback...27 4 Contents - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 5
it is not included in this guide. For information about the HP D2D4324 Backup System, please refer to the original HP StoreOnce Maintenance and Service Guide for Gen2 and Gen 1 products. The hardware for the HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity Upgrade Kits is not described - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 6
Guide with HP D2D4312, EH983B, models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D HP 512 MB Flash Backed Write Cache (FBWC): 534916-B21 For more information about the HP Smart Array cards, search on http://www.hp.com/support/ manuals. • The configuration of the system - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 7
more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ HP Smart Array P212/Zero Memory Controller: 462828-B21 ◦ HP 512 MB Flash Backed Write Cache (FBWC): 534916-B21 • The system has an HP Dual Channel 8Gb PCIe toFibre Channel Host Bus Adapter - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 8
G6 guide, be aware of the following HP D2D-specific information: • The CPU is the Intel Xeon E5520, part number 506013-001. There is one per system. • The HP D2D has four removable hard disks. • There is no optical media storage. • HP D2D2502 Backup System: The configuration of the system memory - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 9
Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HP D2D. Please see the HP D2D Backup System User Guide in the HP D2D Backup System User Guide. See also Related documentation (page 26). POST messages and troubleshooting 9 - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 10
://www.hp.com or contact HP Support to find out which part number is required. Identifying a flash memory module failure Symptoms of problems with the memory module are: • The system hangs • Hosts cannot connect to the HP D2D Backup System via the Web Management Interface Troubleshooting procedure - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 11
Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash Backup System did not shutdown correctly. In this case, please wait a minimum of 12 hours before updating software. Figure 4 HP D2D4312 flash memory module Figure 5 HP D2D4106 or HP - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 12
Figure 6 HP D2D2502 and HP D2D2504 flash memory module 1 location of the memory module and USB connector 2 screw and bracket securing USB cable connector (not HP D2D4312) 3 cable and connector to the motherboard (not HP D2D4312) 12 The flash memory module - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 13
the rear view drawings in Chapter 1. Motherboard part numbers • HP D2D4312 G2 Backup Systems: The motherboard for the HP D2D4312 Backup System is the standard DL370 G6 motherboard. Please refer to the DL370 G6 Maintenance and Service Guide for details of how to replace it. IMPORTANT: Please ensure - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 14
of the J27 jumper 1 J27 jumper When replacing the motherboard on HP D2D4106/4112 models or on HP D2D2502/2504 models, set the jumper as follows. Table 2 J27 jumper settings D2D Backup System HP D2D4106/4112: Remove all jumpers HP D2D2502/2504: Jumper should be set on pins 1 and 2 After replacing - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 15
from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Reboot the system. During the system BIOS boot process, when the prompt to Press F9 is visible, press the F9 - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 16
does not resolve the problem, it may be HP StoreOnce D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further information please browse to https://AB4032.exxx.hpqcorp.net (https://nn.nn.9.92) Please do not reply to this email HP D2D4312 - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 17
D2D4312 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. Replacing the battery/flash - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 18
Remove the cover from the HP D2D Backup System, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the FBWC ( the "HP Smart Arrays for HP ProLiant Servers user guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 19
motherboard and is used to control the 12 hard disk drives internal to the HP D2D4312 via the HP SAS Expander card in slot 1. • The two P411 cards are used to logical units on this page also indicate a problem. If the HP SAS expander card is at fault, disks will not be visible on the - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 20
HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support Service guide and then reinstate the SAAP license. 1. Reboot the system. . P411 controller failure (HP D2D4312) IMPORTANT: When replacing the - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 21
HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 5. Install the SAAP license. a. Reboot the system. HP SAS expander card (HP D2D4312) If no disks are showing on the Storage-Shelves page of the D2D Web Management Interface, there may be a problem with the HP - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 22
Figure 14 Cabling showing the SAS expander card Figure 15 Cabling showing the backplanes 22 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP D2D4312) - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 23
HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with a 512 MB FBWC (flash backed write cache) module. • HP D2D2502, EJ001C • HP D2D2504, EJ002C • HP D2D4106i, EH996B • HP D2D4106fc, EH998B • HP , refer to the "HP Smart Arrays for HP ProLiant Servers user guide". Overview 23 - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 24
HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides, remove the cover and PCI cage from the HP D2D and disconnect - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 25
. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license. a. Reboot the system. b. During the POST screen, when advised, hit any key to see - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 26
Service guides • HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation Instructions • HP StoreOnce D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp - HP D2D4004fc | HP D2D Gen2E Backup Systems Maintenance and Service Guide (EH985- - Page 27
For additional information, see the following HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/go/connect • http://www.hp.com/go/ebs • http://www.hp.com/service_locator • http://www.hp.com/support/manuals Documentation feedback HP welcomes your feedback. To make
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HP StoreOnce
D2D Backup System maintenance and
service guide
nl
Addendum for Gen2E models
Abstract
This guide is intended for users who maintain the following
G
en2E
rack-mounted models of the HP StoreOnce D2D Backup
System:
•
EH983B, HP D2D4312 (12–disk)
•
EH993C, HP D2D4112 (12–disk)
•
EH996B, HP D2D4106i (12–disk)
•
EH998B, HP D2D4106fc (12–disk)
•
EJ001C, HP D2D2502 (4–disk)
•
EJ002C, HP D2D2504 (4–disk)
NOTE:
There is no Gen2E version of the HP D2D4324 Backup System (EH985A).
The architecture of these StoreOnce D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
Please note earlier Gen2 products are described in the separate
Gen2 and Gen1 Backup Systems Maintenance and Service
guide
.
HP Part Number: EH985-909
4
7
Published: April 2012
Edition: First