HP D2D4004i HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser
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- HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 1
HP StoreOnce Backup system service and maintenance guide for HP StoreOnce 2700, 4500 and 4700 Backup Abstract This is the Maintenance and Service guide for the HP StoreOnce 2700, 4500 and 4700 Backup products that are running v3.8.0 (and later) software. These products are also sometimes referred to - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 2
Open Group. Warranty WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website: http://www.hp.com/go/storagewarranty Revision History Revision 1 October 2013 This is the initial edition of this guide for HP StoreOnce 2700, 4500 and 4700 Backup - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 3
General information 11 Performance best practices...11 Upgrading BIOS or hardware firmware components 11 Upgrading StoreOnce software 11 POST messages and troubleshooting 11 Tasks that are unique to HP StoreOnce Backup 11 Rack stability...12 3 Identifying problems 13 Example alerts...13 Using - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 4
9 Support and other resources 34 Contacting HP...34 New and changed information in this edition 34 Related information...34 Websites...34 Typographic conventions...35 Customer self repair...35 HP Insight Remote Support software 35 10 Documentation feedback 37 4 Contents - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 5
replacement This is the Service and Maintenance Guide for the following models of HP StoreOnce Backup. The information in the appropriate ProLiant Maintenance and Service Guide should be the primary reference source for hardware issues on the related StoreOnce Backup System. Spares part numbers are - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 6
to those in the expansion shelf. Be sure to order the correct replacement disk for the location where the disk has failed. Table 2 HP StoreOnce 4700 24TB Backup spares part numbers (SPN) Part Description SPN Processor (two per system) Intel Xeon E5-2690 Eight-Core 64-bit processor 670521-001 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 7
Figure 1 Rear view of the HP StoreOnce 4700 Backup system 1. RAID controller 1 3. FC card 2 5. 10 GbE card 7. Power supply bay 2 9. Video/monitor connector 11. Serial connector . iLO4 port, do not use for data connection 12. 1 GbE network port 1, must be connected HP StoreOnce 4700 24 TB Backup 7 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 8
with its own installation and cabling instructions. It is based on the HP D2600. The following example illustrates the first expansion shelf (bottom unit) cabled to an HP StoreOnce 4700 Backup (top unit). Figure 2 Cabling example for the HP StoreOnce 4700 Backup system 1. HD SAS port on RAID - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 9
those in the expansion shelf. Be sure to order the correct replacement disk for the location where the disk has failed. Table 4 HP StoreOnce 4500 24TB Backup spares part numbers (SPN) Part Description SPN Processor (two per system) Intel Xeon E5-2660 Eight-Core 64-bit processor - 2.20GHz 670525 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 10
StoreOnce 2700 8 TB Backup NOTE: Storage expansion is not supported with this product. Table 5 HP StoreOnce 2700 8TB Backup spares part numbers Part Description Processor (one per system) SPS-PROC E5-2620 6C 2.0GHz 15M 95W Processor Heatsink SPS-HEATSINK LOW END Power supply (one per system - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 11
the correct Maintenance and Service guide for your product. There are different guides for previous generations and the HP StoreOnce B6000 Series products. Performance best practices HP recommends that you review HP StoreOnce Backup system Concepts and Configuration Guidelines, describing simple - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 12
Rack stability Rack stability protects personnel and equipment. WARNING! To reduce the risk of personal injury or damage to equipment: • Extend leveling jacks to the floor. • Ensure that the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. • In multiple- - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 13
The following alerts were triggered by a problem with a failed disk in an HP StoreOnce 4700 Backup system. Subject: HP StoreOnce 4700 Backup hardwarecomponent.failure event The following event occurred: hardwarecomponent.failure Severity: Date: Appliance: System URL(s): ALERT Wed Aug 21 14:19 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 14
Report and Hardware tree 1. Use the Hardware Problem Report to identify problems. The following example shows a problem with disk failures in both the head server unit and the expansion shelf. NOTE: The disks in the head server unit are different to those in the expansion shelf. Be sure to order - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 15
To drill down to the hardware component causing the problem run the StoreOnce CLI command: hardware show status # hardware show status Name HPCZ225101H9 p1224 Storage System p1224 Storage System Dev-id 34303936-3738-5A43-3232-353130314839 02358fe6-0000-1000-b012-53344230334b - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 16
serialNumber = - firmwareVersion = - location = - Disk 5000C50055C1BB0B Dev-id = 5000C50055C1BB0B Status = OK message corrected, follow the instructions in the relevant chapter of this guide. 5. Be sure to check that all problems have been resolved. Re-run the StoreOnce CLI command: - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 17
Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP StoreOnce Backup Systems Service Guide for details of how to replace it. The motherboard for the HP StoreOnce 2700 Backup is not working, contact HP Support.) 1. Log on to - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 18
Blank The serial number for the HP StoreOnce Backup system Service Options Product Id (ignore warning displayed) Motherboard default Appropriate Product ID shown in table below Thermal Configuration Optimal Cooling Maximum Cooling Power Management HP Power Profile Options Balanced Power and - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 19
p1224 RAID controller Overview All HP StoreOnce Backup systems described within this guide use the HP p1224 RAID controller fitted with a RAID cache module and SuperCapacitor. The HP StoreOnce 4700 Backup has two RAID controllers; the HP 2700 and 4500 Backup have one RAID controller. Cables connect - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 20
4 SuperCapacitor (located in the center of the unit, clipped to the floor of the chassis behind the disk cage) 6 LEDs Location of the RAID cards (server rear view) Figure 6 HP StoreOnce 4700 models, location of the p1224 controllers 1 RAID controller in PCIe slot 1 2 RAID controller in PCIe slot - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 21
. 1. Power off the HP StoreOnce Backup system and, observing the safety and antistatic procedures documented in the HP ProLiant Servers user guides, remove the cover from the HP StoreOnce Backup system, as described in the appropriate HP ProLiant Maintenance and Service Guide. 2. Locate the p1224 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 22
the cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP StoreOnce Backup system. 7. Once rebooted, the HP StoreOnce Backup system will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 23
HP StoreOnce 4700 Backup. Example alerts Subject: HP StoreOnce 4700 Backup hardwarecomponent.failure event The following event occurred: hardwarecomponent.failure Severity: Date: Appliance: System Using the StoreOnce CLI 1. Run the StoreOnce CLI command: hardware show problems This will display - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 24
show status 010e9a23-0000-1000-b01c-533442303034 Name p1224 Storage System Pools Controller 1 Dev-id 010e9a23-0000-1000-b01c- SuperCapacitor and cache module for each RAID Controller. (This means the HP StoreOnce 4700 Backup has two modules.) The RAID cache module is slotted onto the RAID - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 25
the floor of the chassis behind the disk cage. These items ensure cache contents from the HP StoreOnce Backup system, as described in the appropriate HP ProLiant Maintenance and Service guide, and up the HP StoreOnce Backup system. Check the status of the system on the Hardware Problem Report, which - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 26
disks fail NOTE: For instructions on how to connect additional storage by adding a new capacity upgrade enclosure (not available with the StoreOnce 2700 Backup system), please see the printed documentation supplied with the additional storage. RAID configuration All HP StoreOnce Backup systems - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 27
used again. Ordering the correct replacement disk IMPORTANT: HP strongly recommends replacing a failed disk with a fresh disk from the factory. Do not substitute a disk from another RAID set. In the event of a disk failure on the HP StoreOnce 4500 or 4700 Backup system, it is important to identify - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 28
. Using the StoreOnce CLI The following StoreOnce CLI commands can also be used to identify specific disk locations, to walk the hardware tree to identify the disk and enclosure and to flash the Beacon LED on and off. See Chapter 2 for a worked example. hardware show problems hardware show status - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 29
of the drive bay. Be sure to support the drive when pulling it out of the cage. Figure 12 Removing the hard drive NOTE: The illustration above shows disk removal in a StoreOnce appliance's head server unit. The disk carrier is different when working with disks in an expansion shelf, as shown below - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 30
loss. After the failed disks have been replaced it will be necessary to remove the old filesystem configuration and rebuild a new one as follows: 1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system): hardware delete storage - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 31
Support. CAUTION: The Quick Restore process will delete all stored data and configuration settings returning your product to factory default settings. Download Quick Restore ISO Image The StoreOnce Quick Restore ISO Image is used to install the Gen 3 software image onto the StoreOnce appliance disks - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 32
important that there are no configured backup target devices on the appliance. IMPORTANT: During this process you may be prompted to provide the Cluster ID. The Cluster ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 33
This will restore device settings for the appliance. 8. After configuration recovery backups can be configured and replication mappings re-established in order to reverse replicate date back to the appliance (see replication information in the user guide) Performing a configuration restore 33 - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 34
. • HP StoreOnce Backup Linux and UNIX Configuration Guide (PDF): This guide contains information about configuring and using HP StoreOnce Backup systems with Linux and UNIX. You can find these documents on the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 35
hp.com/go/selfrepair HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 36
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight - HP D2D4004i | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance and Ser - Page 37
committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and spares part number, version number, or the URL when submitting your feedback. 37
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HP StoreOnce
Backup system service and maintenance
guide for HP StoreOnce 2700, 4500 and
4700 Backup
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 2700, 4500 and 4700 Backup products that are running
v3.8.0 (and later) software. These products are also sometimes referred to as StoreOnce Backup single node rack products.
HP Part Number: BB877-90908
Published: October 2013
Edition: 1