HP D2D4106i HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser
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- HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 1
HP StoreOnce Backup system service and maintenance guide for single node models that are running v3.4.0 (and later) software Abstract This is the Maintenance and Service guide for the StoreOnce Backup system single node rack products that are running v3.4.0 (and later) software. HP Part Number: - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 2
. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an storagewarranty Revision History Revision 1 This is the initial edition of this guide December 2012 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 3
4420 models 7 Using the ProLiant Guide with HP StoreOnce 4220/4210 models 8 Using the ProLiant Guide with HP StoreOnce 2620 Gen 3 models 9 POST messages and troubleshooting 9 Tasks that are unique to the HP StoreOnce 9 Software upgrades...10 2 Identifying problems 11 Example alerts...11 Using - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 4
Boot the appliance and install the StoreOnce 3.4.0 (or later) Software 28 8 Support and other resources 30 Contacting HP...30 New and changed information in this edition 30 Related information...30 Websites...30 Prerequisites...31 Typographic conventions...31 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 5
Instructions supplied with the kit. NOTE: Make sure you have the correct Maintenance and Service guide for your product. There is a different guide for StoreOnce .hp.com/support/manuals. HP StoreOnce and HP ProLiant The information in the appropriate ProLiant Maintenance and Service Guide should be - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 6
guide, be aware of the following HP StoreOnce-specific information: • The CPU is Intel Xeon X5690 (Kit part number 625071-B21 includes Heatsink) - there are two per system. • The HP StoreOnce Smart Array cards, search on http://www.hp.com/support/ manuals. • The configuration of the system memory is - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 7
guide, be aware of the following HP StoreOnce-specific information: • The CPU is Intel Xeon X5690 (Kit part number 625071-B21 includes Heatsink) - there are two per system. • The HP StoreOnce Smart Array cards, search on http://www.hp.com/support/ manuals. • The configuration of the system memory is - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 8
guide, be aware of the following HP StoreOnce-specific information: • The CPU is Intel Xeon X5660 (Spare P/N 590617-B21) - there are two per system • The HP StoreOnce Backup system has 12 removable hard disks. (The HP StoreOnce search on http://www.hp.com/support/manuals. Part numbers are as follows: - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 9
hp.com/support/manuals. Part troubleshooting The HP StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they are not able to capture power-on self-test hardware-related issues. Always refer to the Maintenance and Service Guide - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 10
Software upgrades The Command Line Interface (CLI) is used to upgrade software. For more information about the upgrade process and how to use the StoreOnce CLI, please refer to the HP StoreOnce Backup system User Guide and the HP StoreOnce Backup system CLI Reference Guide. 10 Introduction - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 11
2012 HPCZJ2301PHC http://16.24.164.142 BATTERY on System UUID sa_batterycap_0 failure: {3 Using the StoreOnce GUI • Use the Hardware Problem Report to identify problems. The following example shows a problem with the SmartArray cache controller. • Click on Details or go to the component in the - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 12
. (Note: sa_controller_0 identifies this as the head unit, not one of the expansion shelves.) Using the StoreOnce CLI The following StoreOnce CLI commands can also be used to identify hardware problems and to walk the hardware tree to obtain more details about a specific component. • hardware show - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 13
= Keys- QUIT:Q 3. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide. 4. Be sure to check that all problems have been resolved. Re-run the StoreOnce CLI command: hardware show problems Using the StoreOnce CLI 13 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 14
to the appropriate Maintenance and Server Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP StoreOnce Backup Systems: • Set the J27 jumper on HP StoreOnce 4210/4220 and HP StoreOnce 2620 products. • Update BIOS IDs on - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 15
the system and can be used for any replacement Smart Array card (or HP StoreOnce 4430/4420 motherboard). J27 settings (HP StoreOnce 4220/4210 and HP StoreOnce 2620 only) NOTE: This section is not relevant for HP StoreOnce 4430/4420 models. The following diagram shows the location of the J27 jumper - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 16
be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP StoreOnce Backup Systems). 2. Reboot the system. Tuning 2 DIMMs per Maximum Options Channel 1333 MHz Maximum Service Options Product Id (ignore M/B default warning displayed) - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 17
c. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST messages. d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses. e. Enter the licence key previously noted. After replacing the motherboard (all products) 17 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 18
B21 If replacing this module does not resolve the problem, it may be necessary to replace the RAID controller located in the holder in the centre of the HP StoreOnce 4430/4420 Backup system. Each FBWC module has two single Guide for more information. 18 Flash Backed Write Cache (FBWC) module failures - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 19
". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to remove and dispose of the old FBWC and to replace it with the new one. 4. Replace the cover and power up the HP StoreOnce Backup system. Check the status of the system on the Hardware Problem Report, which - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 20
motherboard with integral P410i card, you must add the RAID 6 license for the card, as described in the relevant sections below. Figure 7 HP StoreOnce 4430 Backup system, location of the P812 controller and HP SAS expander card 1 P812 RAID controllers 2 HP SAS expander card WARNING! To reduce the - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 21
set them up. You can identify which card has failed by looking at the Hardware Problem Report and the Hardware tree of the Storeonce GUI - or use the StoreOnce CLI command, hardware show problems, as described in Chapter 2. Remember that the P410i card is identified as "sa_controller_0"; the P411 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 22
StoreOnce Backup system is still functioning, you can also get information, including license keys, by generating a Support ticket. Before replacing a RAID controller - a note about licenses The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support and Service guide and then - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 23
as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP StoreOnce Backup system. 5. Install the SAAP license. a. are showing on the Hardware tree of the StoreOnce Management Console for sa_controller_0, there may be a problem with the HP SAS expander card. The - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 24
Figure 9 Cabling showing the SAS expander card Figure 10 Cabling showing the backplanes 24 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP StoreOnce 4430/4420 Backup system) - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 25
(flash backed write cache) module. • HP StoreOnce 2620 • HP StoreOnce 4210 iSCSI • HP StoreOnce 4210 fc • HP StoreOnce 4220 NOTE: If you replace a P212 card in an HP StoreOnce 4220/4210 Backup system, you must also add , refer to the "HP Smart Arrays for HP ProLiant Servers user guide". Overview 25 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 26
Problem Report on the StoreOnce GUI. NOTE: If RAID fails and the HP StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support HP ProLiant Servers user guides, remove the cover and PCI cage from the HP StoreOnce Backup system and - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 27
FBWC is secure. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP StoreOnce Backup system. 6. HP StoreOnce 4220/4210 Backup systems only: Reinstate the SAAP license. a. Reboot the system. b. During the POST screen, when - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 28
carried out on the recommendation and under the supervision of HP Support. CAUTION: The Quick Restore process will delete all stored QR image, this can be created when you first access the download website. Select StoreOnce 26xx, 42xx, 43xx appliances QR image and download the ISO. Create a bootable - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 29
installation completes you will be prompted to remove the USB stick and reboot press a key to reboot the system. Boot the appliance and install the StoreOnce 3.4.0 (or later) Software 29 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 30
Linux and UNIX Configuration Guide (PDF): This guide contains information about configuring and using HP StoreOnce Backup systems with Linux and UNIX. You can find these documents on the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 31
bodily harm or death. CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. Prerequisites 31 - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 32
self repair (CSR) programs allow you to repair your StoreOnce product. If a CSR part needs replacing, HP ships the service delivery and integration with a management platform. • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive service support - HP D2D4106i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenance and Ser - Page 33
9 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when
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HP StoreOnce
Backup system service and maintenance
guide for single node models that are
running v3.4.0 (and later) software
Abstract
This is the Maintenance and Service guide for the StoreOnce Backup system single node rack products that are running v3.4.0
(and later) software.
HP Part Number: BB852-90922
Published: December 2012
Edition: 1