HP D5460 User Guide

HP D5460 - PhotoSmart Color Inkjet Printer Manual

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HP D5460 manual content summary:

  • HP D5460 | User Guide - Page 1
    HP Photosmart D5400 series Windows Help
  • HP D5460 | User Guide - Page 2
    Edit photos...55 Share photos using HP Photosmart Software 56 9 Maintain the HP Photosmart Work with ink cartridges...59 Print and evaluate a self-test report 65 Clean the HP Photosmart...66 Turn off the HP Photosmart...66 10 Shop for ink supplies...67 11 Troubleshooting View the Readme file...69
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    jams...80 Print quality troubleshooting...82 Print troubleshooting...99 Memory card troubleshooting 112 CD/DVD print troubleshooting 117 Errors...123 12 HP warranty and support Warranty...203 Ink cartridge warranty information 203 Support process...204 Before you call HP support...204 HP support
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    15 • "Print from your computer" on page 31 • "Use the photo features" on page 51 • "Maintain the HP Photosmart" on page 59 • "Shop for ink supplies" on page 67 • "HP warranty and support" on page 203 • "Technical information" on page 209 HP Photosmart D5400 Printer series Help HP Photosmart D5400
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    Chapter 1 HP Photosmart D5400 Printer series Help 4 HP Photosmart D5400 Printer series Help
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    of specially coated CDs and DVDs. You can access many HP Photosmart functions directly from the control panel, without turning on your computer. This section contains the following topics: • The HP Photosmart at a glance • Control panel features • Use the HP Photosmart Software The HP Photosmart at
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    reference to the HP Photosmart control panel features. Overview Label 1 2 3 4 5 6 7 Icon 8 9 Name and Description Color graphics display (also referred to as the display): Shows photos on a memory card. Also shows status and error messages. Attention light: Indicates a problem occurred. See the
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    way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at
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    Chapter 2 Overview 8 HP Photosmart overview
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    Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on page 69 in this onscreen Help
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    Chapter 3 Find more information 10 Find more information
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    . The host computer must be turned on at all times, or the other computers will not be able to print to the HP Photosmart. All features resident on the host computer are supported. Only print is supported from the other computers. Follow the instructions in "Use printer sharing" on page 11. Use
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    Chapter 4 Connection 12 Computer connection information
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    How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs. • "How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?" on page 53 • "How do I print multiple 10 x 15 cm (4 x 6 inch) photos on a single page from
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    Chapter 5 How do I? 14 How do I?
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    you can manually set the paper size and type. This section contains the following topics: • Choose papers for printing • Load paper • Load a CD/DVD • Avoid paper jams Choose papers for printing You can use different types and sizes of paper in the HP Photosmart. Review the following recommendations
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    , reports, and flyers. HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte finishes. Personalize CDs and DVDs with titles, graphics or photos by printing directly on the discs. HP Printing Paper HP Printing Paper is a high-quality
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    the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. • Banner paper. Load paper This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts. TIP: To help prevent
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    load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Raise the output tray to load paper into the main input tray. 2. Slide the paper-width guide to its outermost position. TIP: Tap a stack of paper on a flat surface to align
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    print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges no higher than the top of the paper-width guide. 5. Lower the output tray. Pull the
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    "Recommended papers for printing" on page 15 • "Change the print settings for the current job" on page 32 Load up to 13 x 18 cm (5 x 7 inch) photo paper You can load up to 13 x 18 cm (5 x 7 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use HP Advanced Photo Paper
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    tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid. Related topics • "Recommended papers for printing" on page 15 • "Print photos" on page 52 • "Print a borderless image" on page 38 • "Print a photo on photo paper" on page 39 Load postcards, Hagaki, or index
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    outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the
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    the main input tray of the HP Photosmart. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label
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    forward until it stops. 5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do print settings for the current job" on page 32 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software
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    on paper, the HP Photosmart enables you to print directly on the surface of specially coated CDs and DVDs for print jobs started from a connected computer. You can design and create a custom label for your CD or DVD using the software that came with the HP Photosmart. You can then print the label on
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    a regular-size (120 mm) CD/DVD on the CD/DVD tray 1. Carefully remove the CD/DVD holder that came with the product. The CD/DVD holder is stored below the main input tray. 2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the
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    at least 3 inches away from the wall. 5. After printing, make sure you insert the CD/DVD holder back into the storage area. To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. Carefully remove the CD/DVD holder that came with the product. The CD/DVD holder is stored below the main input
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    Chapter 6 2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the ring at the end of the holder with the arrows. 3. Flip the CD/DVD holder ring over the CD/DVD. 4. Lower the CD/DVD tray. The CD/DVD tray is located just below
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    DVD holder back into the storage area. NOTE: Refer to the software that came with the product for printing on CD/DVDs. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled photo paper by storing all
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    against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the product. Related topics • "Recommended papers for printing" on page 15 • "Papers to avoid" on page
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    topics: • Print from a software application • Make the HP Photosmart the default printer • Change the print settings for the current job • Change the default print settings • Printing shortcuts • Perform special print jobs • Stop a print job Print from a software application Most print settings are
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    default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help. Change the print settings for the current job You can customize the print settings of the HP Photosmart to handle nearly any print task
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    Envelopes Greeting-card papers Index cards Inkjet papers Iron-on T-shirt transfers Labels manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer
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    to view the print resolution dpi. Change the print speed or quality The HP Photosmart automatically chooses a print quality and speed setting software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Print
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    more orange or blue tones, respectively, to your image. Preview your print job You can preview your print job before sending it to the HP Photosmart. This helps to prevent wasting paper and ink on projects that do not print as expected. Print Change the print settings for the current job 35
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    settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer software has several specially
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    box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed
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    supporting standard print jobs, the HP Photosmart can perform special jobs such as printing borderless images, iron-on transfers, and posters. This section contains the following topics: • Print a borderless image • Print a photo on photo paper • Print using Maximum dpi • Print onto a CD/DVD • Print
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    the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. For photo printing, HP recommends that you use HP Advanced Photo Paper with the HP Photosmart. To print a photo on photo paper 1. Load
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    HP Real Life Technologies to the image. • Basic: enhances low- printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP
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    the maximum dpi that the product will print, click Resolution. 10. Select any other print settings that you want, and then click OK. Print onto a CD/DVD You can use the HP Photosmart Software to print directly onto the surface of an inkjet printable CD/DVD. Print Perform special print jobs 41
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    to a wall, move it at least 7.5 cm (3 inches) away from the wall. Related topics "Load a CD/DVD" on page 25 Print on both sides of the page You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is thick enough so that images do not
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    pages from the output tray. A dialog box displays instructions on the screen when it is time to process the second side of your job. 9. Click Continue when done. Print a multiple-page document as a booklet The HP Photosmart allows you to print your document as a small booklet, which you can fold
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    Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select the binding edge
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    16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog
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    order Because of the way the paper feeds through the HP Photosmart, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are
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    For the best results, HP recommends you use HP transparency products with the HP Photosmart. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button
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    sure you allow enough time for the ink to dry before handling the transparency. Print a group of addresses on labels or envelopes With the HP Photosmart, you can print on a single envelope, a group of envelopes, or label sheets designed for inkjet printers. To print a group of addresses on labels or
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    HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer
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    you stop it from the HP Photosmart for best results. To stop a print job from the product ▲ Press Cancel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled. To stop a print job from the computer 1. On the Windows taskbar, click Start, and
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    the HP Photosmart is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses
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    the product or memory card. NOTE: The product only recognizes the JPG and TIF file formats on your memory card or storage device. Print photos The HP Photosmart enables you to print photos directly from your memory card or storage device without first transferring the files to a computer. You can
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    to work well together to provide high-quality output. NOTE: All photos that you print from the control panel, rather than from your computer, will be borderless. This section contains the following topics: • Print photos from the control panel • Print photos from the HP Photosmart Software • Print
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    HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for advanced photo editing, sharing photos online, printing from your computer, and creating special projects such as printing a photo directly onto a printable CD
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    HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for advanced photo editing, sharing photos online, printing from your computer, and creating special projects such as printing a photo directly onto a printable CD
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    HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for advanced photo editing, sharing photos online, printing from your computer, and creating special projects such as printing a photo directly onto a printable CD
  • HP D5460 | User Guide - Page 58
    and creating special projects such as printing a photo directly onto a printable CD or DVD. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart, or connect a storage device to
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    Chapter 8 Photos 58 Use the photo features
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    Maintain the HP Photosmart 9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace ink cartridges, clean the print head, or align the printer from time to time. This section provides instructions for keeping the HP Photosmart in top working condition.
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    the HP Photosmart Chapter 9 • Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F). • If you notice a significant decrease in print quality, check the estimated ink levels remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none of the ink cartridges
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    for the first time, make sure you follow the instructions in the Setup Guide for installing the print head and the ink cartridges. If you do not already have replacement ink cartridges for the HP Photosmart, to order cartridges, go to www.hp.com/buy/supplies. If prompted, choose your country/region
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    the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge. NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail. Maintain the HP Photosmart 62
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    it off. Maintain the HP Photosmart 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result
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    and will use one or more sheets of paper. To clean the print head from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the
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    Maintain the HP Photosmart 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and
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    need to call HP customer support. Clean the HP Photosmart Use a soft HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP product. For more information, go to: www.shopping.hp.com/accessories-store/printer. Turn off the HP Photosmart
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    from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. 2. Click the Estimated Ink Levels tab. 3. Click Ink Cartridge Ordering Information. The ink cartridge reorder numbers appear. 4. Click Order Online. HP sends
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    Chapter 10 Shop for ink supplies 68 Shop for ink supplies
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    Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP Photosmart software CD-ROM. Setup troubleshooting This section contains setup troubleshooting information for the product. Many issues are caused when the product is connected to the computer
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    computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try
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    On button again during this time, you might turn the product off. CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then
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    solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the
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    the ink cartridges are installed properly and have ink. For more information, see: "Work with ink cartridges" on page 59 Cause: There might have been a problem with one or more of the ink cartridges. If this did not solve the issue, try the next solution. Solution 3: Press the On button to turn on
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    Press and hold the Red-Eye Removal button and then press the Print Photos button. 2. Then, press and hold the Print Photos button and then press the OK button. The list of languages appears. 3. Use the arrow buttons on the directional pad to select the language and then press the OK button. 4. Use
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    to see what the specific problem is, and then correct the problem before attempting to install the software. Cause: Your system did not meet the minimum requirements to install the software. A red X appears on the USB connect prompt Solution: Check that the product is turned on, and then try the
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    the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). 76 Troubleshooting Troubleshooting
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    software from loading so that it does not install properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR programs and services from starting up. To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system
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    computer during the next restart. After the computer restarts, the You've used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4. Run the Disk Cleanup utility to delete temporary files and folders
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    the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect
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    software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not
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    it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that
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    HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels • Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Clean the print head • Solution 8: Contact HP support Troubleshooting
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    genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
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    Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays
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    Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In
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    • Solution 5: Clean the print head • Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed
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    next solution. Troubleshooting Solution 5: Clean the print head Solution: If the previous solutions did not resolve the issue, try cleaning the print head. After cleaning the print head, print a self-test report. Evaluate the self-test report to see if the print quality problem still exists. For
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    next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the print head. The printout has
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    the page. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the print head • Solution 5: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper
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    quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused
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    problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing" on page 15 • "Information on paper" on page 81 Cause: The wrong kind of paper was loaded in the input tray. Troubleshooting Print quality troubleshooting
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    : For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or print head is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's website to see if there is additional troubleshooting help. For more information, go to: www
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    did not solve the issue, try the next solution. Solution 4: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray
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    the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • "Recommended papers for printing" on page 15 • "Information on paper" on page 81 Cause: The wrong kind of
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    printing. If this did not solve the issue, try the next solution. Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. Print quality troubleshooting
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    Check the print settings • Solution 4: Clean the rollers • Solution 5: Service the product Solution 1: Reset the product Solution: Turn off the product input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best
  • HP D5460 | User Guide - Page 98
    and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 5: Service the product Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for
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    did not solve the issue, try the next solution. Solution 2: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray
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    printing very slowly. • Solution 1: Check the ink levels • Solution 3: Contact HP support Solution 1: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
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    Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem or windows. Cause: The wrong type of
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    3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely
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    not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Click Status. If the status
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    not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. For more information, see: "Carriage stall" on page 124 Cause: The print carriage had stalled. If this port on the back of the product. Make Print troubleshooting 103 Troubleshooting
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    . After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status
  • HP D5460 | User Guide - Page 106
    3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely
  • HP D5460 | User Guide - Page 107
    not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status 1. In the HP Solution Center, click the Settings tab. 2. Click Status. If the status
  • HP D5460 | User Guide - Page 108
    turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Print troubleshooting 107 Troubleshooting
  • HP D5460 | User Guide - Page 109
    Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly • Solution 4: Load a stack of envelopes correctly in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. Troubleshooting 108 Troubleshooting
  • HP D5460 | User Guide - Page 110
    application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
  • HP D5460 | User Guide - Page 111
    likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • supports. For more information about setting margins in your software application, see the documentation that came with the software. 3. Cancel the print
  • HP D5460 | User Guide - Page 112
    layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click
  • HP D5460 | User Guide - Page 113
    . Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper. Memory card troubleshooting Use this section to solve these memory card and front USB port problems: • My memory card no longer works in my digital camera • The product does not read the
  • HP D5460 | User Guide - Page 114
    works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format instead of FAT32. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP
  • HP D5460 | User Guide - Page 115
    message telling you that the images on the memory card are corrupted. If the file system printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system solution does not solve the problem, continue trying the remaining
  • HP D5460 | User Guide - Page 116
    CD-ROM into your computer's CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. Memory card troubleshooting
  • HP D5460 | User Guide - Page 117
    Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer
  • HP D5460 | User Guide - Page 118
    to select the photos you want to print. Cause: You did not select any photos on the camera for printing. CD/DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD/DVD surfaces with the HP Photosmart. This section contains the following topics: • The
  • HP D5460 | User Guide - Page 119
    • The product is printing on a non-printable area of my disc • The design is not centered on my disc • The ink on the CD/DVD is not drying • The product reports a CD/DVD size mismatch error • The CD/DVD holder is stuck in the storage area The product does not detect the CD/DVD holder Try
  • HP D5460 | User Guide - Page 120
    the CD/DVD tray until the lines on the holder line up to the white lines on the tray. When the product detects the holder, the prompt disappears. Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job. CD/DVD print troubleshooting 119 Troubleshooting
  • HP D5460 | User Guide - Page 121
    blue ring over the disc. The blue ring should only be used if you are printing on a small-size (80 mm) CD/DVD. Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink contamination within the product, as well as protects your discs, hands, and clothing from stains
  • HP D5460 | User Guide - Page 122
    Solution: Change the software settings to center and size your design for the disc you are using. Refer to the documentation or the online help of the software you are using for additional information. Cause: Your design settings were not correct. CD/DVD print troubleshooting 121 Troubleshooting
  • HP D5460 | User Guide - Page 123
    the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Use inkjet printable discs • Solution 2: Load a new CD/DVD with the printable side up Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing
  • HP D5460 | User Guide - Page 124
    messages: • Carriage blocked • Carriage jam • Carriage stall • Firmware revision mismatch • Mechanism error • CD/DVD tray open • CD/DVD tray misaligned • Insert CD/DVD holder • Open CD/DVD tray • CD/DVD holder not found • CD/DVD not found • Unable to print • Missing HP Photosmart Software Carriage
  • HP D5460 | User Guide - Page 125
    solve the issue, try the next solution. Solution 2: Close the CD/DVD tray Solution: Close the CD/DVD tray. Cause: The CD/DVD tray was open. Carriage jam Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the
  • HP D5460 | User Guide - Page 126
    blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Troubleshooting Cause: The print carriage was blocked
  • HP D5460 | User Guide - Page 127
    Solution 2: Load the next CD/DVD on the CD/DVD holder Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Load the printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD 126 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 128
    the CD/DVD tray until the lines on the holder line up to the white lines on the CD/DVD tray. Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job. Open CD/DVD tray Solution: Lower the CD/DVD tray. To continue, press OK. Errors 127 Troubleshooting
  • HP D5460 | User Guide - Page 129
    • Solution 2: Clear the print queue • Solution 3: Disconnect and reconnect the USB cable • Solution 4: Verify that the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually 128 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 130
    quality problems after cleaning and aligning, contact HP customer support. • History log: contains information that might be used for diagnostic purposes if you need to call HP customer support. If the self-test report fails to print, make sure you set up the product properly. See the Setup Guide
  • HP D5460 | User Guide - Page 131
    After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and
  • HP D5460 | User Guide - Page 132
    and select Set as Default. To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then
  • HP D5460 | User Guide - Page 133
    6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the
  • HP D5460 | User Guide - Page 134
    . NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. Try printing from Notepad to see if the issue is the software application or the driver. To print from
  • HP D5460 | User Guide - Page 135
    is successful from Notepad but not the software application, contact the manufacturer of that application for support. Cause: The software application was failing or could not communicate with the print driver correctly. Missing HP Photosmart Software Try the following solutions to resolve the
  • HP D5460 | User Guide - Page 136
    be read Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Errors 135 Troubleshooting
  • HP D5460 | User Guide - Page 137
    work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software computer, you can print them using the product software. Cause: No solution does not solve the problem, continue trying the remaining
  • HP D5460 | User Guide - Page 138
    is a list of messages related to common user errors: • Memory card error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted • CD/DVD is upside down • CD/DVD printing problem • CD/DVD size
  • HP D5460 | User Guide - Page 139
    information, see: Cause: Several situations caused this error message to appear. • Your computer was not turned on. • Your computer was not connected to the product. • The software that came with the product was not installed correctly. • The software that came with the product was installed, but it
  • HP D5460 | User Guide - Page 140
    memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product. Card is inserted incorrectly Solution: Turn the memory card so that the label faces up
  • HP D5460 | User Guide - Page 141
    transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64
  • HP D5460 | User Guide - Page 142
    size in the software. Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer. Paper messages The following is a list of paper-related error messages: • Cannot load paper from input tray • Ink is drying
  • HP D5460 | User Guide - Page 143
    2: Make sure the paper is loaded correctly • Solution 3: Check the print settings • Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit • Solution 5: Clean the rollers • Solution 6: Contact HP support for service Solution 1: Replace the rear door Solution: If you removed the
  • HP D5460 | User Guide - Page 144
    rollers with the HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Search for "HP Paper Feed Cleaning Kit" for
  • HP D5460 | User Guide - Page 145
    into place. 6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps
  • HP D5460 | User Guide - Page 146
    door forward until it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick
  • HP D5460 | User Guide - Page 147
    Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. 146 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 148
    solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product
  • HP D5460 | User Guide - Page 149
    turned Carriage stall • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible print head • Ink alert • Ink cartridge problem • Sensor failure - Original HP ink depleted • Ink service capacity warning • Ink system failure • Install ink cartridges • Install print
  • HP D5460 | User Guide - Page 150
    • Low on ink • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Print head appears to be missing or damaged • Print head problem • Printer preparation needed • Problem with printer preparation • Sensor issue • Ink cartridge is missing, incorrectly installed, or
  • HP D5460 | User Guide - Page 151
    . If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective
  • HP D5460 | User Guide - Page 152
    contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective. Cannot print Solution: Replace the indicated ink cartridges with new ink
  • HP D5460 | User Guide - Page 153
    the color blocks, representing each of the installed ink cartridges. Solid, even blocks of color indicate there are no print quality problems. When streaks are displayed or there are missing blocks, clean the print head using the procedure described in "Clean the print head" on page 64. If the color
  • HP D5460 | User Guide - Page 154
    ink cartridge access door. 5. Check for a paper jam in the back of the product. 6. Reconnect only the power cord. If the product does not automatically turn on, press the On button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the print carriage
  • HP D5460 | User Guide - Page 155
    : includes the firmware version number. • Ink delivery system information: displays the approximate ink level of each installed ink cartridge, the status of each ink cartridge, the date each cartridge was installed, and the date each cartridge will expire. • Print quality pattern: displays the color
  • HP D5460 | User Guide - Page 156
    color blocks continue to show print quality problems after cleaning and aligning, contact HP customer support. • History log: contains information that might be used for diagnostic purposes if you need to call HP customer support. Cause: The print carriage was blocked by a paper jam. If this did not
  • HP D5460 | User Guide - Page 157
    print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There might not be sufficient voltage for the product. Cartridges
  • HP D5460 | User Guide - Page 158
    see if the ink cartridges are compatible • Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that
  • HP D5460 | User Guide - Page 159
    problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the ink cartridges correctly • Solution 2: Clean the electrical contacts • Solution 3: Close the print carriage latch • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Solution
  • HP D5460 | User Guide - Page 160
    and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the
  • HP D5460 | User Guide - Page 161
    sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by
  • HP D5460 | User Guide - Page 162
    center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up
  • HP D5460 | User Guide - Page 163
    the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Close the print carriage
  • HP D5460 | User Guide - Page 164
    the remaining solutions until the issue is resolved. • Solution 1: Clean the sensor • Solution 2: Clean the sensor window on the cartridges • Solution 3: Replace the ink cartridge • Solution 4: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. Errors 163 Troubleshooting
  • HP D5460 | User Guide - Page 165
    Chapter 11 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an
  • HP D5460 | User Guide - Page 166
    : Clean the sensor window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed
  • HP D5460 | User Guide - Page 167
    , turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge sensor window and it needed to be cleaned If this did not solve the issue, try the next solution. Solution 3: Replace the ink cartridge Solution: Replace the indicated ink cartridge. 166 Troubleshooting
  • HP D5460 | User Guide - Page 168
    the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity. Ink system failure Solution: Turn off the product
  • HP D5460 | User Guide - Page 169
    product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 168 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 170
    and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the
  • HP D5460 | User Guide - Page 171
    3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install print head and cartridges Try
  • HP D5460 | User Guide - Page 172
    sure that you follow the instructions in the Setup Guide for installing the print head and the ink cartridges. If you installed the print head and ink cartridges and the message still appears, remove and reinsert them using the following procedure. To reinstall the print head 1. Make sure that the
  • HP D5460 | User Guide - Page 173
    on the ink cartridge you want to replace to release it from the slot. b. Pull the ink cartridge up and then toward you out of its slot to remove it. c. Repeat steps a and b to until all ink cartridges are removed. 5. Lift the latch handle on the print carriage until it stops. Troubleshooting 172
  • HP D5460 | User Guide - Page 174
    head by lifting it up. 7. Clean the print head. There are three areas of the print head that need to be cleaned; the nozzle area,the edge between the nozzles and contacts, and the electrical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch
  • HP D5460 | User Guide - Page 175
    the nozzle area. Wipe in one direction only (do not wipe back and forth). In order to avoid transferring ink and debris from the nozzle area to the contacts, do not go past the edge of the print head. NOTE: Use separate swabs for cleaning the different nozzles. Troubleshooting 174 Troubleshooting
  • HP D5460 | User Guide - Page 176
    can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Reinsert the ink cartridges. To reinsert the ink cartridges ▲ Using the colored shaped icons for help, slide the ink cartridge into the empty slot
  • HP D5460 | User Guide - Page 177
    2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the print head or ink cartridges. Low on ink Solution
  • HP D5460 | User Guide - Page 178
    . Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: • "Replace the ink cartridges" on page 61 • "Clean the print head
  • HP D5460 | User Guide - Page 179
    the instructions in the Setup Guide for installing the print head and the ink cartridges. To reinstall the print head 1. Make sure that the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. 178 Troubleshooting
  • HP D5460 | User Guide - Page 180
    print carriage moves to the middle of the product. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. To remove the ink cartridges a. Push in the tab on the ink cartridge you want to replace to release it from the slot. b. Pull the ink cartridge
  • HP D5460 | User Guide - Page 181
    latch handle on the print carriage until it stops. 6. Remove the print head by lifting it up. 7. Clean the print head. There are three areas of the print head that need to be cleaned; the nozzle area,the contact areas only with swabs and not with your finger. 180 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 182
    and wipe the nozzle area. Wipe in one direction only (do not wipe back and forth). In order to avoid transferring ink and debris from the nozzle area to the contacts, do not go past the edge of the print head. NOTE: Use separate swabs for cleaning the different nozzles. Errors 181 Troubleshooting
  • HP D5460 | User Guide - Page 183
    can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Reinsert the ink cartridges. To reinsert the ink cartridges ▲ Using the colored shaped icons for help, slide the ink cartridge into the empty slot
  • HP D5460 | User Guide - Page 184
    2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the print head or ink cartridges. Print head problem Try the
  • HP D5460 | User Guide - Page 185
    The print carriage moves to the middle of the product. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. To remove the ink cartridges a. Push in the tab on the ink cartridge you want to replace to release it from the slot. Troubleshooting 184
  • HP D5460 | User Guide - Page 186
    b. Pull the ink cartridge up and then toward you out of its slot to remove it. c. Repeat steps a and b to until all ink cartridges are removed. 5. Lift the latch handle on the print carriage until it stops. 6. Remove the print head by lifting it up. Errors 185 Troubleshooting
  • HP D5460 | User Guide - Page 187
    contact area to the nozzles, do not go past the edge of the print head. Use an many fresh swabs as necessary. Clean until no ink shows on the swab. Troubleshooting b. Lightly dampen a fresh swab and wipe the nozzle area. Wipe in one direction only (do not wipe back and forth). In order to avoid
  • HP D5460 | User Guide - Page 188
    c. Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. d. Wipe the area dry with a dry swab before proceeding to the next step. Errors 187 Troubleshooting
  • HP D5460 | User Guide - Page 189
    fresh swabs as necessary. Clean until no ink shows on the swab. ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 188 Troubleshooting Troubleshooting
  • HP D5460 | User Guide - Page 190
    you are installing. 12. Close the ink cartridge access door. Cause: There was a problem with the print head. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country
  • HP D5460 | User Guide - Page 191
    is resolved. • Solution 1: Clean the sensor • Solution 2: Clean the sensor windows on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION
  • HP D5460 | User Guide - Page 192
    : Clean the sensor window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed
  • HP D5460 | User Guide - Page 193
    of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from
  • HP D5460 | User Guide - Page 194
    message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge sensor window and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support
  • HP D5460 | User Guide - Page 195
    to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE
  • HP D5460 | User Guide - Page 196
    and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the
  • HP D5460 | User Guide - Page 197
    contacts, you might have a damaged ink cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. Troubleshooting The print carriage moves to the center of
  • HP D5460 | User Guide - Page 198
    any ink or other debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the print head. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. Errors 197 Troubleshooting
  • HP D5460 | User Guide - Page 199
    the ink cartridges" on page 61 • "Clean the print head" on page 64 Cause: The indicated ink cartridge contacts were defective. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted
  • HP D5460 | User Guide - Page 200
    is resolved. • Solution 1: Clean the sensor • Solution 2: Clean the sensor windows on the ink cartridges • Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION
  • HP D5460 | User Guide - Page 201
    : Clean the sensor window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed
  • HP D5460 | User Guide - Page 202
    of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from
  • HP D5460 | User Guide - Page 203
    message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge sensor window and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support
  • HP D5460 | User Guide - Page 204
    options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the HP Photosmart Warranty For more information about the warranty, see the printed documentation that came with the product. Ink cartridge warranty information The HP cartridge warranty
  • HP D5460 | User Guide - Page 205
    the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the
  • HP D5460 | User Guide - Page 206
    also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go
  • HP D5460 | User Guide - Page 207
    HP warranty and support Chapter 12 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see "Pack the HP Photosmart" on page 208. HP Korea customer support 206 HP warranty and support
  • HP D5460 | User Guide - Page 208
    the ink system Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP Photosmart during shipment. They might instruct you to replace the ink cartridges with replacement ink cartridges. If you receive a replacement HP Photosmart, refer
  • HP D5460 | User Guide - Page 209
    the replacement product. Pack the HP Photosmart Complete the following steps after you have prepared the HP Photosmart for shipment. To pack the the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other
  • HP D5460 | User Guide - Page 210
    , see the printed documentation that came with the HP Photosmart. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications
  • HP D5460 | User Guide - Page 211
    -on-demand thermal inkjet • Language: PCL3 GUI • Duty cycle: Up to 3000 printed pages per month Print resolution To find out about the printer resolution, see the printer software. For more information, see "View the print resolution" on page 33. Ink cartridge yield Visit www.hp.com/pageyield for
  • HP D5460 | User Guide - Page 212
    visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP D5460 | User Guide - Page 213
    and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements
  • HP D5460 | User Guide - Page 214
    • Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart D5400 Printer series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned
  • HP D5460 | User Guide - Page 215
    in accordance with the instructions, may cause harmful reception, which can be determined by turning the equipment off and on, the an experienced radio/TV technician for help. For further information, contact: Manager device that are not expressly approved by HP may void the user's authority to operate
  • HP D5460 | User Guide - Page 216
    Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of
  • HP D5460 | User Guide - Page 217
    Technical information Chapter 13 HP Photosmart D5400 Printer series declaration of conformity 216 Technical information
  • HP D5460 | User Guide - Page 218
    cartridges choose paper 15 clean print head 64 color dull 91 color graphics display 6 color tone, change in print 35 communication problems test failed 146 two-way communication lost 147 connection problems device not found 146 HP All-in-One will not turn on 70 connection types supported printer
  • HP D5460 | User Guide - Page 219
    align printer 64 check ink levels 60 clean print head 64 replace ink cartridges 61 self-test report 65 margins incorrect 108 text or graphic cut off 110 media. See paper memory cards digital camera cannot read 113 e-mail photos 56 error message 137 file unreadable 135 HP Photosmart cannot
  • HP D5460 | User Guide - Page 220
    35 resolution 34 saturation 35 speed 34 printer sharing Mac 11 Windows 11 printer, align 64 printing slow, troubleshoot 99 Printing Shortcuts tab 36 problems error messages 123 print 99 Q quality print 34 R Readme file 69 recycle ink cartridges 211 regulatory notices declaration of conformity
  • HP D5460 | User Guide - Page 221
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HP Photosmart D5400 series
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