HP DC5100 Getting Started - Business Desktops - Enhanced for Accessibility
HP DC5100 - Fast - Computer Desktop Pentium 4 HT 3.0Ghz 2gb 320gb DVDRW Keyboard/Mouse Included Manual
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- HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 1
Getting Started Business Desktops Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 2
DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part Number: 361199-002 - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 3
the Computer 6 Finding More Information 7 Using the Documentation CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 14 Solving General Problems 14 Solving Hardware Installation Problems 20 Interpreting Diagnostic Lights and Audible Codes . . . .23 - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 4
Contents iv www.hp.com Getting Started - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 5
THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation. ✎ If the computer shipped with more than one operating system language on the hard drive, the installation process could take up to - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 6
and configuration instructions, refer to the operating system documentation that was provided with the computer. Additional information is available in online help after you install the operating system. Microsoft Security Updates This system has been delivered to you from the HP factory with - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 7
the Downloading Updates from the Microsoft Windows Update Web site section to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 8
. Obtain the latest support software, including support software for the operating system from www.hp.com. Click support & drivers, select Download drivers and software, enter the model number of the computer, and press Enter. You can also obtain the latest support software on CDs. The following Web - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 9
stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Transferring Files and Settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from the old computer to the - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 10
instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 11
and instructions for installing device drivers and using network interface controller (NIC) features preinstalled on select desktop models; also provides information about Internet Service Providers and using the Internet. ■ Troubleshooting Guide (PDF on the CD) A comprehensive guide that - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 12
If you do not have a CD-ROM drive, you may download the product documentation from the Web at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the Documentation CD 1. Insert the compact disc - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 13
for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide on the Documentation CD for more information. ■ Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for more - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 14
12 section in this guide for more general suggestions. ■ Refer to the comprehensive Troubleshooting Guide on the Documentation CD for more detailed information. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. 10 www.hp.com Getting Started - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 15
■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. ✎ For sales - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 16
on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up the brightness and contrast - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 17
option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ■ Remove all bootable media (diskette, CD, or USB device) from the - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 18
. A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You may - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 19
life of the RTC battery. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 20
sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 21
by a two second pause, and the computer beeps two times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for this activity. Processor thermal protection activated: A fan may be blocked or not turning. OR - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 22
Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 23
Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 24
You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 25
wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "Interpreting Diagnostic Lights and Audible Codes" on page 23 - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 26
pause, and the computer beeps six times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Video card is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. Power on the - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 27
order in which they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 28
Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 29
Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 30
Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 31
-party memory with HP memory. 4. Replace the system board. Red Power LED 6 flashes six times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Pre-video graphics error - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 32
pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Invalid ROM based on bad checksum. 1. Reflash the ROM using a ROMPaq diskette. See the "ROM Flash" section of the Desktop Management Guide on the Documentation CD. 2. Replace - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 33
Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 34
Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 35
Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check - HP DC5100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 36
Getting Started 32 www.hp.com Getting Started
Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.
Enhanced for Accessibility