HP DL360 HP ProLiant Servers Troubleshooting Guide
HP DL360 - ProLiant - G3 Manual
 |
UPC - 613326948835
View all HP DL360 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP DL360 manual content summary:
- HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 1
HP ProLiant Servers Troubleshooting Guide Part Number 375445-008 July 2009 (Eighth Edition) - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 2
subsidiaries in the United States and other countries. Intended audience This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 3
troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the server for diagnosis ...16 Common problem resolution ...17 Loose connections ...17 Service notifications...17 Firmware updates...17 DIMM - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 4
fails on remote communication 62 Failure occurs during ROM flash...63 Target system is not supported...63 System requests recovery method during a firmware update 63 Software tools and solutions...64 Configuration tools ...64 SmartStart software...64 HP ROM-Based Setup Utility...65 Array - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 5
80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation ...85 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 6
, part numbers, specifications 86 Technical topics...87 Product installation resources ...87 Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts...87 External cabling information ...87 Power capacity ...87 Product configuration - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 7
Data Parity Error 158 Uncorrectable Memory Error (Slot X, Memory Module Y 159 HP BladeSystem p-Class infrastructure error codes 159 Server blade management module error codes 159 Power management module error codes 162 Port 85 codes and iLO messages ...163 Troubleshooting the system using port - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 8
Acronyms and abbreviations...177 Index...183 Contents 8 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 9
The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, includes the following additions and updates: • Added information to the introduction for the server power-on problems flowchart (on page 26). • Added new steps to Power problems (on page 36). • Added a new - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 10
new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o c-Class server blade power-on - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 11
of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following changes: • Updated SCSI hard drive guidelines • Added hot-plug SCSI hard drive LED combinations (on page 19) • Updated diagnostic flowcharts (on page 22) • Added operating system problems (on page - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 12
guide NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration problems - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 13
. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1. Review the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 14
the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 15
and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 16
whether they are up-to-date. o HP recommends you have access to the server documentation for server-specific information. o HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 17
appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download firmware updates from the following locations: • The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP website (http://www.hp.com/support) • The - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 18
.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 19
. One or more of the following conditions may exist: • The drive is part of an array being selected by an array configuration utility • Drive Identification has been selected in HP SIM • The drive firmware is being updated On The drive has been placed offline due to hard disk drive failure or - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 20
cause data loss. The drive is part of an array that is undergoing capacity is rebuilding, erasing, or it is part of an array that is undergoing capacity or not configured as part of an array. Server updates with an HP Trusted Platform Updating firmware (on page 81) • Upgrading critical early boot - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 21
• Moving a BitLocker™-protected drive to another server • Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 21 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 22
HP Technical Support (http://www.hp.com/support) Select your country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 23
Documentation (http://www.hp.com/go/bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 24
Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Diagnostic flowcharts 24 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 25
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 25 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 26
. Both conditions represent the same symptom. For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 27
Diagnostic flowcharts 27 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 28
p-Class server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. Diagnostic - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 29
or amber. • The health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem POST problems flowchart Symptoms: • Server does not complete POST Diagnostic flowcharts 29 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 30
NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Server and p-Class server blade POST problems flowchart Diagnostic - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 31
c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Diagnostic - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 32
OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Server fault indications flowchart Symptoms: • Server boots, but - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 33
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 34
Server and p-Class server blade fault indications flowchart Diagnostic flowcharts 34 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 35
c-Class server blade fault indications flowchart Diagnostic flowcharts 35 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 36
may be required. Check the system information from the IML. For product-specific information, see the server documentation on the HP website (http://www.hp.com/support). For more information, see the HP Power Advisor on the HP website (http://www.hp.com/go/hppoweradvisor). Hardware problems 36 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 37
a redundant configuration, be sure that all of the power supplies in the system are the same. For a list of supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). UPS problems UPS is not working properly Action: 1. Be sure the UPS batteries are charged - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 38
is available, see the HP support website (http://www.hp.com/support). 3. Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation. Common problems include: o Incomplete population of a memory bank o Installation of a processor - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 39
power to the server and follow the guidelines and cautionary information in the server documentation. Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 40
only that board removed. CAUTION: Clearing NVRAM deletes the configuration information. Refer to the server documentation for complete instructions before performing this operation or data loss could occur. 5. Clearing NVRAM can resolve various problems. Clear the NVRAM, but do not use the backup - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 41
documentation to be sure cables are connected as required. 3. Be sure the cables are working properly. Replace with known functional cables to test whether the original cables were faulty. 4. Be sure the correct, current driver is installed. Diskette drive problems server documentation. A problem - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 42
Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 43
-specific hard drive LED information, see the server documentation or the HP website (http://www.hp.com). 2. Be sure no loose connections (on page 17) exist. 3. Be sure the correct drive controller drivers are installed. 4. Be sure the hard drive is configured properly: a. To determine the proper - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 44
. HP recommends that hard drives have a minimum of 15 percent free space. 2. Review information about the operating system encryption technology, which can cause a decrease in server performance. For more information, see the operating system documentation. SD card problems System does not boot from - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 45
Refer to the server documentation for specifications on fan requirements. 7. Be sure all fan slots have fans or blanks installed. Refer to the server documentation for requirements. 8. Verify the fan airflow path is not blocked by cables or other material. Hot-plug fan problems are occurring Action - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 46
TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system. Memory problems General memory problems are occurring Action: • Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 47
a supported configuration. See the server documentation. 3. Be sure the memory modules are seated properly ("DIMM handling guidelines" on page 18). 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run HP Insight - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 48
. If the system is configured with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Memory Configuration Error: System boot halted For more information, see the server documentation on the HP website (http://www.hp.com/support). PPM problems Action: If the PPMs - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 49
be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 50
4. Check for conflicts in backup software services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support or an authorized reseller" on page 171). Read/write issue - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 51
. For a complete list of supported options, see the server documentation on the HP website (http://www.hp.com/support). • Be sure that the server has adequate power to support the video or graphic option. Some high- power adapters require specific cabling, fans, or power. For more information, see - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 52
board is installed in a PCI hot-plug slot, be sure the slot has power by checking the power LED on the slot, if applicable. Refer to the server documentation. 10. Be sure the server and the OS support the video expansion board. Monitor does not function properly with energy saver features Action - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 53
speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 17) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 54
Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O local I/O cable before booting the server, or switch to USB devices (if supported) to use the local I/O cable hot-plug functionality. Modem problems No dial tone exists - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 55
b. Restart the server, and then number. 4. Be sure the modem on the other end is working. Modem disconnects while online Action: 1. Be sure no loose connections (on page 17) exist. 2. Be sure no line interference exists. Retry the connection by dialing the number dialing the number several times. - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 56
support the controller. Refer to the server and operating system documentation. 6. Be sure the controller is enabled in RBSU. 7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 8. Be sure the server ROM is up to date. 9. Be sure the controller drivers - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 57
page 17) exist. 2. Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 3. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver. a. Uninstall the network controller - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 58
or hardware to verify that they are not the cause. • Boot the server in Safe Mode or Last Known Good Configuration. If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). For more information - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 59
.hp.com/products/servers/linux/processor-notes.html). Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes Software problems - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 60
overwrite files specific to HP. If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update, using the instructions provided. 3. Install the current drivers ("Drivers" on page 77). If you apply the update and have problems, locate files - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 61
Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 62
overwritten files. Refer to the application documentation to find out which files are added by the application. • Reinstall the application. • Be sure you have the most current drivers ("Drivers" on page 77). Remote ROM flash problems General remote ROM flash problems are occurring Action: Be sure - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 63
Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When updating the firmware on a BitLocker™-encrypted server, always disable BitLocker™ before updating the firmware. If BitLocker™ is not - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 64
important documentation that describes how to apply these new tools to build an automated server deployment process. Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 65
information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 66
the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 67
memory error Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 68
powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module. The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 69
network configuration, external power backup, group administration, and functions available with the Remote Insight Board. For more information about RILOE II features, refer to the Remote Insight Lights-Out Edition User Guide on the Documentation CD or on the HP website (http://www.hp.com/servers - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 70
and iLO 2, you can: • Remotely power up, power down, or reboot the host server. • Send alerts from iLO and iLO 2 regardless of the state of the host server. • Access advanced troubleshooting features through the iLO and iLO 2 interface. • Diagnose iLO and iLO 2 using HP SIM through a web browser and - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 71
to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug-ins extend - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 72
loads new drivers, required for boot, on the destination server. The wizard-based user interface simplifies the migration process and requires little experience or training. For more information about the SMP, see the HP website (http://www.hp.com/go/migrate). HP ProLiant Essentials Performance - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 73
Linux-based management and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades. Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for Linux users. HP Insight Control Linux Edition enables operating system - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 74
provide native USB support Clustering software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information. For software troubleshooting information and frequently - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 75
the configuration. Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP ("ProLiant Support Packs" on page 77). NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 76
Service Essentials Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and proactive service support for nearly all HP servers, storage, network and SAN - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 77
can be downloaded from the HP website (http://www.hp.com/support). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 78
the correct ROM upgrades required by each target server For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others can be downloaded free of charge from the SmartStart - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 79
Update the firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version Without the correct firmware version, the server power failure while flashing the ROM. You can choose which ROM to use in RBSU ("HP - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 80
of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Smart Components for option - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 81
the operating system documentation. 4. Update the firmware to the current version supported for the hardware configuration. 5. Verify the firmware update by checking the firmware version. 6. If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is complete. For - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 82
from the ProLiant Firmware Maintenance CD. This CD and others can be downloaded free-of-charge from the HP website (http://www.hp.com/support). For more information, see "HP Smart Update Manager (on page 77)." Offline deployment To deploy components in an offline manner: 1. Boot the server from the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 83
be functionally equivalent to previous steppings. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of cores, and processor wattage. To maintain support and uptime, HP provides updated system ROM before shipping new stepping - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 84
diskette format, see "System ROMPaq Firmware Upgrade Utility (on page 82)." Updating system ROM after removing the update is not required. If the system ROM does not support the new stepping processor, the system does not display any message. For system ROM update requirements, see the documentation - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 85
the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 86
installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Key features, option part numbers Refer to the QuickSpecs on the HP website (http://www.hp.com). Server and option specifications, symbols - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 87
HP ProLiant BL server blades, see the HP BladeSystem Power Sizer on the HP website (http://www.hp.com/go/bladesystem/powercalculator). Product configuration resources Device driver information Refer to driver information on the HP Software and Drivers website (http://www.hp.com/support). DDR3 memory - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 88
Guide on the Management CD or the HP website (http://www.hp.com/go/hpsim). Fault tolerance, security, care and maintenance, configuration and setup Refer to the server documentation available in the following locations: • Documentation CD that ships with the server HP resources for troubleshooting - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 89
• HP Business Support Center website (http://www.hp.com/go/bizsupport) • HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 89 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 90
server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems from the memory on the array accelerator board. Displays starting memory address, - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 91
the battery being discharged. Action: Be sure the array accelerator is properly seated. If the error persists, you may need to replace the array accelerator. Accelerator Status: Dirty Data Detected has Reached Limit... ...Cache still enabled, but writes no longer being posted. Description: Number of - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 92
Configuration Utility" on page 67) to reinitialize the array accelerator board. Accelerator Status: Possible Data Loss in Cache Description: Possible data loss was detected during power-up due to all batteries : Valid data was found in posted-write memory at reinitialization. Data will be flushed to - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 93
is below the required voltage levels. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours. Board in Use by Expand Operation Description: Array accelerator memory is in use by a capacity expansion or RAID migration. Action: The array accelerator is - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 94
for this controller. Action: Run the server setup utility to configure the NVRAM. Controller Firmware Needs Upgrading Description: Controller firmware is below the latest recommended version. Action: Update the controller to the latest firmware version ("Firmware maintenance" on page 79). Controller - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 95
This occurred because of an operating system device driver. Action: Restart the system. Run ACU ("Array Configuration Utility" on page 67) to reinitialize the array accelerator board. Drive (Bay) X Firmware Needs Upgrading Description: Firmware on this physical drive is below the latest recommended - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 96
OK by the firmware, in one of three possible scenarios: the drive was replaced in a non-fault-tolerant configuration; more drives were replaced than the configured fault-tolerant-configuration mode could sustain; or the storage enclosure was powered down before the server, preventing the drive - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 97
originally configured. Action: 1. Examine the graphical drive representation on ADU to determine proper drive locations. 2. Power down the server. 3. Remove drive X and place it in drive position Y. 4. Rearrange the drives according to the ADU instructions. Duplicate Write Memory Error Description - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 98
configured drives have been placed in a system that has also been previously configured. Action: Run the server setup utility to configure batteries do not recharge within 36 powered-on hours. Logical Drive X Failed Due to Cache Error Description: This logical drive failed due to a catastrophic cache - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 99
backup. Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or (s). Description: At power up, the system does not detect a configured physical drive or the following: 1. Power down the server. 2. Check cabling. 3. Power up the server and storage enclosure at - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 100
do the following: 1. Power down the server. 2. Check cabling. 3. Power up the server and storage enclosure at the memory; however, the mirror data compare test failed resulting in that data being marked as invalid. Data loss is possible. Action: Replace the array accelerator board. No Configuration - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 101
firmware revision. Other Controller Indicates Different Cache Size Description: The other controller in the redundant controller configuration message indicates that the RBSU reduced power mode has been enabled and message is displayed. Processor Not Supported (Unsupported Core Speed) Description: - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 102
moved, be sure the movement follows the guidelines listed in the documentation for the array controller. 5. If the error persists after completing steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). SCSI Port X Drive - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 103
even though no problem occurred with the volume. Action: No action is required. Set Configuration Command Issued Description: The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action: Run the server setup utility to - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 104
or other areas. 4. Check the server documentation for allowable temperature specifications and additional tips. 5. If the problem persists, replace the fan. Storage enclosure on SCSI Bus X is unsupported with its current firmware version... ...SOLUTION: Upgrade the firmware version on the storage - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 105
authorized service provider. Swapped cables or configuration error detected. A configured array of drives... ...was moved from another controller that supported more drives than this controller supports. SOLUTION: Upgrade the firmware on this controller. If this doesn't solve the problem, then power - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 106
Move all drives to their original locations, and then refer to the server documentation for supported configurations. Swapped cables or configuration error detected. The cables appear to be interchanged... ...SOLUTION: Power down system then move the drives or cables back to their original location - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 107
board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. Remove one of the controllers in the configuration and - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 108
has failed. Action: 1. Power down the server. 2. Be sure the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 109
cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating parameter of the drive. WARNING - Mixed Feature Processors Were Detected Description: Mixed feature processors were detected. The server will boot using the lowest - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 110
error messages. Run the server setup utility to update the system configuration. ADU version 8.0 cache is disabled because the batteries are low. Action: Replace the batteries if the batteries do not recharge within 36 powered-on hours. Array Accelerator: This controller has been set up to be a part - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 111
controllers that support SSP require HBAs to have an access ID. Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on command in ACU. Action: Re-enable the physical drive using the Array Configuration Utility (on page 67). Drive Offline due to Erase Operation: The - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 112
occur. It is recommended that the stripe size be migrated to a lower value. Action: Migrate the stripe size to a lower value using the Array Configuration Utility (on page 67). Logical drive state: The logical drive is disabled from a SCSI ID conflict. Action: Check all SCSI components to make sure - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 113
the server. NVRAM Error: Bootstrap NVRAM image failed checksum test... ...and could not be restored. This error may or may not be recoverable. A firmware update might be able to correct the error. Action: Update the controller firmware. If the update fails, contact HP support ("Contacting HP" on - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 114
applicable to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard the audible beeps information if the server falls into this category. IMPORTANT: This guide provides information for multiple servers. Some information - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 115
is enabled and indicates the amount of memory reserved for this feature. Action: None. An Unexpected Shutdown occurred prior to this power-up Audible Beeps: None Possible Cause: The server shut down because of an unexpected event on the previous boot. Action: Check the System Management Log or - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 116
Not Sufficient Audible Beeps: Possible Cause: The minimum number of required fans is missing or failed. Action: port has experienced a fatal error that caused an NMI. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace the failed PCI Express boards or reseat loose - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 117
part. Fibre Channel Mezzanine/Balcony Not Supported. Audible Beeps: 2 short Description: The Fibre Channel adapter is not supported on the server. Action: Install the supported indicate a hardware issue. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace any failed - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 118
in the current configuration. The server does not support installing more than one type of power supply. Action: Install supported power supplies in a supported configuration. For supported power supply configurations, see the server documentation on the HP website (http://www.hp.com/support). Mixed - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 119
Populate each node with the same memory configuration and enable interleaving in RBSU. No Floppy Drive Present Audible Beeps: None Possible Cause: No diskette drive is installed or a diskette drive failure has occurred. Action: 1. Power down the server. 2. Replace a failed diskette drive. 3. Be sure - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 120
failed power supplies to complete redundancy. Processor X Unsupported Wattage. Audible beeps: 1 long, 1 short Possible cause: Processor not supported by current server. Action: Refer to the server documentation for supported processors. If the processor is supported, remove the processor, update the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 121
Beeps: None Possible Cause: Unsupported DIMMs are installed that do not contain a temperature sensor. All supported DIMMs for this platform include internal temperature sensors. Action: See the server documentation for supported DIMMs. Install only DIMMs supported by the server. Error messages 121 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 122
supply in bay X is not supported by the server. Action: Install a supported power supply in bay X. For supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. Audible - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 123
directions: Remove power to USB drive and reboot. The following message should appear: OBDR is now enabled for the attached USB tape drive. WARNING: A Type 2 Header PCI Device Has Been Detected... The BIOS will not configure this card. It must be configured properly by the OS or driver. Audible - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 124
system is configured for HP Static Low mode and the current processor cannot support this mode. Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 125
attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider for system board replacement. 102-System Board Failure, DMA Test Failed Audible Beeps - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 126
may need to replace the onboard battery. 163-Time & Date Not Set Audible Beeps: 2 long Possible Cause: Invalid time or date in configuration memory. Action: Run the server setup utility and correct the time or date. 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None Possible Cause - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 127
in proper order. 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps: 1 long, 1 short Possible Cause: Installed memory module is an unsupported size. Action: Install a memory module of a supported size. 207-Invalid Memory Configuration - Incomplete Bank Detected in - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 128
. 207-Invalid Memory Configuration - Single channel memory... ...mode supports a single DIMM installed in DIMM socket 1. Please remove all other DIMMs or install memory in valid pairs. System Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 129
. 209-Invalid Lockstep memory configuration Audible Beeps: 1 long, 1 short Possible Cause: The memory is not installed properly to support Lockstep mode. Action: See the server documentation for supported Lockstep memory configurations. 209-Mirror Memory Configuration - Memory Sizes on boards - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 130
memory board powering up properly. Action: Exchange DIMMs and retest. Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: Run Insight Diagnostics ("HP Action: 1. Power down the server, and then - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 131
requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on to parallel port X. Action: Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 132
it to see if the hardware is the cause of the conflict. 2. Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 600 Series 601 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 133
to defaults. Refer to server documentation for more information. If you have just replaced the system battery, disregard this message. Audible Beeps: None Possible Cause: Real-time clock system battery has lost power. The system will lose its configuration every time AC power is removed (when the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 134
server. For more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support assembly is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working replacement fan - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 135
working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 1611- Power Supply Zone Fan Assembly Failure Detected. Either... ...the Assembly is not installed or multiple fans have failed. Audible Beeps - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 136
Supply Failure Audible Beeps: 2 short Possible Cause: Primary power supply has failed. Action: Replace power supply. 1615-Power Supply Configuration Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. A moving bar is displayed, indicating that the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 137
in one of the following ways: • It was detected as corrupt, and the backup copy was restored. • It was automatically updated because a newer version was available. Action: 1. Reboot the server. 2. If the problem still exists, update the controller to the latest firmware version. Error messages 137 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 138
Configuration Utility. Audible Beeps: None Possible Cause: This configuration is not recommended because of controller memory to RAID 0 or 1, reduce the number of drives in the array, or upgrade Update the controller to the latest firmware version ("Firmware maintenance" on page 79). 2. If the problem - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 139
- A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) Audible Beeps: None Possible Cause: A controller failure event occurred before the server powered up. Action: Install the latest version of controller firmware. If the condition persists, then replace the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 140
configured as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation. • If configured is part of a fault-tolerant configuration, do configuration has automatically been updated. Audible Beeps: None Possible Cause: The logical drive configuration has been updated - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 141
: The controller has detected an additional array of drives that was connected when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 142
c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot z Drive Array - Unsupported Redundant Cabling Configuration Detected... ...Multiple paths to the same enclosure/drives are not supported by this Smart Array firmware version - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 143
instructions, see the encryption technology feature documentation provided by the operating system. 1737-Slot z Drive Array - Redundant Cabling Configuration has excess Device Paths... ...Redundant I/O paths to some devices attached to the controller are exceeding per device limit by firmware - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 144
each drive in the list using one of the following methods: • Use the Array Configuration Utility (on page 67) (all drive types). • Perform hot-plug removal and Storage Connection Detected... ...SAS connection via expander is not supported on this controller model. Access to all storage has been - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 145
: None Possible Cause: The current battery pack is not supported on this Array Accelerator module. Action: Install only supported battery packs with the correct part number. 1753-Slot Z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up Audible Beeps: None - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 146
controller model does not support the configuration on the drives supported. Action: Replace the Array Accelerator module with the correct model for this controller. If this occurs after upgrading to a larger module, update the controller firmware module. 2. If the problem persists, replace the array - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 147
using ROM Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. Action: The indicated drives are running firmware that is known to cause intermittent problems. Update all drives to the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 148
the server. 2. Check the external ProLiant power switch. External drives must all be powered up before the main system is. 3. Be sure the cables are connected properly and securely. 4. Update the storage device to the latest firmware version ("Firmware maintenance" on page 79). 5. If the problem - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 149
requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 3. Reboot the server after replacing each item: a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - ProLiant Drive Storage Enclosure Problem Detected... (followed by - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 150
Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. • If the message indicates to check SCSI cables: a. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 151
. Then, turn the system power off and move the drives to their original positions. • To avoid data loss, update the controller firmware to the same or later version on the original controller ("Firmware maintenance" on page 79). 1786-Disk 0 Software RAID Failure, Booting Disk 1 Audible Beeps: None - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 152
or replacement drive has not yet been rebuilt. This message is displayed if the F2 key was pressed during a previous boot or if the F1 key was pressed during a previous boot and the system rebooted before the rebuild of the drive completed. Action: • Perform one of the suggested actions: o Press the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 153
sure all cables are properly connected. 3. Be sure all drives are fully seated. 4. Power cycle any external SCSI enclosures while the system is off. 5. Power up the server to see if the problem still exists. 6. If configured for fault-tolerant operation and the RAID level can sustain failure of all - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 154
Beeps: None Possible Cause: Power was interrupted while data was in the array accelerator memory, or the array accelerator batteries failed. Data in array accelerator board if the batteries do not recharge within 36 powered-on hours. 1795-Drive Array - Array Accelerator Configuration Error... ...Data - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 155
the array controller model, the cache may be disabled or the controller might not be usable until this problem is corrected. Action: Replace the : One or more logical drives failed due to loss of data in posted-writes memory. Action: • Press the F1 key to continue with the logical drives disabled. - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 156
. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. NOTE: The - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 157
documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (System Memory) Corrected Memory Error Threshold Passed (Memory Error Event Type: Expansion bus error Action: Power down the server, and then replace the EISA board. PCI - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 158
to 220 V or add an additional power supply (if applicable to the system). 2. If the problem persists, remove some of the installed options. System AC Power Problem (Power Supply X) Event Type: AC voltage problem Action: Check for any power source problems. System Fan Failure (Fan X, Location) Event - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 159
error Action: Replace the memory module. If the problem persists, replace the memory board. HP BladeSystem p-Class infrastructure error codes The server blade management modules and power management modules contain service ports that enable service personnel to gather fault information - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 160
the problem is resolved. 1. Press the server blade management module reset button. 2. Replace the power backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Server blade management - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 161
the problem. Stop when the problem is resolved. 1. Press the server blade management module reset button. 2. Reseat the interconnect device. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 162
Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Unknown server blade management module error code LED code: 19-1 Location: Unknown Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server blade - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 163
the problem is resolved. 1. Reseat the power supply. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Reseat the power management module. 3. Replace the power supply. Power management - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 164
Port 85 codes in this format indicate memory-related errors. See "Memory-related port 85 codes (on page server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot processor-related error codes: 1. Bring the server to base configuration - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 165
the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot memory-related error codes: 1. Check the memory LEDs for any identified errors or failed DIMMs, and take corrective action. 2. Bring the server to base configuration by - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 166
the server does not function properly. o PPMs, except the PPM installed in slot 1 o DIMMs, troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. 1. Bring the server to base configuration - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 167
socket X has corrected an excessive number of internal errors. The system will continue to operate. Action: Replace the processor. Message ID: 4190 Severity: Error Description: The system encountered an NMI prior to this boot. The NMI source was: Uncorrectable cache memory error. Action: Replace the - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 168
-related events. • Upgrade to the latest versions of system BIOS and Insight Diagnostics. • Replace the processor. MSG_CPU_RR_5 Event type memory controller. MSG_CPU_RR_6 Event type: Unable to perform arithmetic operations on registers. Action: • Ensure proper ventilation and cooling for the server - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 169
out of range. Action: Replace the processor. MSG_CPU_RR_8 Event type: Unable to update the CMOS time. Action: Replace the board that CMOS is on. MSG_CPU_RR_9 type: MMX add instruction has failed. Action: Replace the processor. MSG_CPU_RR_11 Event type: MMX subtraction instruction has failed. Action: - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 170
: Replace the processor. MSG_CPU_RR_16 Event type: MMX compare instruction has failed. Action: Replace the processor. MSG_CPU_RR_17 Event type: Stress integer math test has failed. Action: • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsinks are attached correctly - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 171
a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support). Contacting HP 171 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 172
name, model, and serial number o Number of processors and speed o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration • Specific software information: o Operating - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 173
Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • The drive subsystem and file system information: o Number and size of partitions and - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 174
used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 175
to a support technician) of: o IBMLAN.INI o PROTOCOL.INI o CONFIG.SYS o STARTUP.CMD o SYSLEVEL information in detail o TRAPDUMP information (if a TRAP error occurs) • A directory listing of: o C:\ o C:\OS2 o C:\OS2\BOOT o HPFS386.INI (for Advanced or Advanced with SMP) • If HP drivers are installed - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 176
, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List of drivers in the DU diskette • The drive subsystem and file system - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 177
Acronyms and abbreviations ACPI Advanced Configuration and Power Interface ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BIOS Basic Input/Output System CCITT International - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 178
DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM HP SIM HP Systems Insight Manager HTTP hypertext transfer protocol I/O input/output IDE integrated device electronics - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 179
interrupt request ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode LVD low-voltage differential MMX multimedia extensions NMI non-maskable interrupt NVRAM non-volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for Arrays OS operating - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 180
PCI-X peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 181
Systems Insight Manager SIMM single inline memory module SNMP Simple Network Management Protocol SP1 Service Pack 1 SSD support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TPM trusted platform module UPS uninterruptible power system USB universal serial bus V2P virtual - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 182
VGA video graphics array Acronyms and abbreviations 182 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 183
, insufficient warning when low 37 battery 37, 98, 110, 133 battery pack, array accelerator 141 beep codes 114 BIOS Serial Console 66 blank screen 52 blue screen event 157 boot options 66 booting problems 40 booting the server 40 C cables 17, 100, 105, 106 cables, troubleshooting 17 cables, VGA 52 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 184
due to erase operation 111 drive position change detected 140 drive problems 40, 41, 42 drivers 77, 87 drives, disabled 147, 155 drives, troubleshooting 42 DVD-ROM drive 40 E ECC errors 91 electrostatic discharge 15 end user license agreement (EULA) 82 energy saver features 52 erase operation - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 185
problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 186
for Arrays (ORCA) 68 ORCA (Option ROM Configuration for Arrays) 68 OS boot problems flowchart 31 P panic error 59 parallel port 131 parameters 62 parity errors 90, 97, 120 part numbers 86 passwords 118 patches 59 PCI boards 39 PCI device 122, 123 PCI slot, power fault 120 PCI slots 120 performance - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 187
cabling 149 SD card 44 serial number 68 server blade management module error codes 159 server documentation 85, 86, 87, 88 server fault indications flowchart 34, 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs 59 shared ports 149 - HP DL360 | HP ProLiant Servers Troubleshooting Guide - Page 188
unsupported storage connection detected 144 unsupported wattage 120 updating the firmware 81, 83 updating the operating system 59 updating the system ROM 73, 84 UPS (uninterruptible power supply) 37 USB drive key 44, 82 USB support 74 using this guide 12 utilities 64 utilities, deployment 64, 65, 68
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
 |
 |
HP ProLiant Servers
Troubleshooting Guide
Part Number 375445-008
July 2009 (Eighth Edition)