HP DL385 HP ProLiant Servers Troubleshooting Guide

HP DL385 - ProLiant - G5 Manual

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  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 1
    HP ProLiant Servers Troubleshooting Guide Part Number 375445-008 July 2009 (Eighth Edition)
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 2
    States and other countries. Intended audience This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 3
    ...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the server for diagnosis ...16 Common problem resolution ...17 Loose connections ...17 Service notifications
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    and solid state drives 42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems 46 Memory problems ...46 PPM problems ...48 Processor problems...48 Tape drive problems ...49 Graphics and video adapter problems 51 System open circuits and short
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    firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server
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    86 Server and option specifications, symbols, installation warnings, and notices 86 Teardown procedures, part numbers, specifications 86 Technical topics...87 Product installation resources ...87 Switch settings, LED functions, drive, memory, expansion board and processor installation instructions
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    Memory Module Y 159 HP BladeSystem p-Class infrastructure error codes 159 Server blade management module error codes 159 Power management module error codes 162 Port 85 codes and iLO messages ...163 Troubleshooting the system using port 85 codes 163 Processor-related port 85 codes...164 Memory
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    Acronyms and abbreviations...177 Index...183 Contents 8
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 9
    The eighth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx8, includes the following additions and updates: • Added information to the introduction for the server power-on problems flowchart (on page 26). • Added new steps to Power problems (on page 36). • Added a new
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 10
    processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o c-Class server blade power-on problems flowchart (on page 28) o c-Class server
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    of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx4, included the following additions: • Hot-plug SAS and SATA hard drive LED combinations (on page 19) • Operating system issues with Intel® dual-core processors (Hyper-Threading enabled) (on page 59) • Tape drive problems (on
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 12
    HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. How to use this guide NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades. This guide
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    yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on
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    receptacle indicates a network interface connection. occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies trained by HP should attempt to repair this equipment. All troubleshooting and repair server. Getting started 14
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    product. CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server. CAUTION: The server up the system or handling parts. A discharge of static electricity field service tools. • Use a portable field service kit with
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 16
    screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the server configuration, connect to the System Management homepage (on page 73) and
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 17
    appropriate server model, and then click the Troubleshoot a Problem link on the product page. Firmware updates Download firmware updates from the following locations: • The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP website (http://www.hp.com/support) • The
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 18
    .www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 19
    : • The drive is part of an array being selected by an array configuration utility • Drive Identification has been selected in HP SIM • The drive firmware is being updated On The failure alerts can occur only when the server is connected to a Smart Array controller. Common problem resolution 19
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    and cause data loss. The drive is part of an array that is undergoing capacity is rebuilding, erasing, or it is part of an array that is undergoing capacity or not configured as part of an array. Server updates with an HP Trusted Platform Module and or startup key • Updating firmware (on page 81) •
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    • Moving a BitLocker™-protected drive to another server • Adding an optional PCI device, such as a storage controller or network adapter Common problem resolution 21
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    country and then follow the instructions to locate software, firmware, and drivers. 2. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Under Servers, select ProLiant and tc series servers. Select the product, and then locate the
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 23
    ) Select Support, Drivers and Manuals, and then select the product. Select Manuals, and then locate the link for the maintenance and service guide. 3. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP BladeSystem p-Class System
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 24
    Start diagnosis flowchart Use the following flowchart to start the diagnostic process. Diagnostic flowcharts 24
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 25
    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Diagnostic flowcharts 25
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 26
    problems flowchart Server power-on problems flowchart Some servers have an internal health LED and an external health LED, while other servers of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does
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    Diagnostic flowcharts 27
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 28
    p-Class server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support). Symptoms: • The server does not power on. Diagnostic
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    or amber. • The health LED is red or amber. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem POST problems flowchart Symptoms: • Server does not complete POST Diagnostic flowcharts 29
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 30
    NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Server and p-Class server blade POST problems flowchart Diagnostic
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    c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Diagnostic
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    when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Server fault indications flowchart Symptoms
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    LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy
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    Server and p-Class server blade fault indications flowchart Diagnostic flowcharts 34
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 35
    c-Class server blade fault indications flowchart Diagnostic flowcharts 35
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 36
    Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Power problems Power source problems Action: 1. Press the Power On/Standby button to
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    , be sure that all of the power supplies in the system are the same. For a list of supported power supplies, see the server documentation on the HP website (http://www.hp.com/support). UPS problems UPS is not working properly Action: 1. Be sure the UPS batteries are charged to the proper level for
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 38
    , see the HP support website (http://www.hp.com/support). 3. Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation. Common problems include: o Incomplete population of a memory bank o Installation of a processor without
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 39
    guidelines and cautionary information in the server documentation. Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers ("Drivers" on page 77) are installed
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    server documentation for complete instructions before performing this operation or data loss could occur. 5. Clearing NVRAM can resolve various problems to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. o Be sure legacy support for a USB CD-ROM
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    cables were faulty. 4. Be sure the correct, current driver is installed. Diskette drive problems Diskette drive light stays on Action: 1. Be sure no sure the diskette drive is cabled properly. Refer to the server documentation. A problem has occurred with a diskette transaction Action: Be sure the
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 42
    Drive problems (hard drives and solid state drives) HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart server maintenance and service guide. • If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 43
    Action: 1. Be sure no power problems (on page 36) exist. 2. Check for loose connections (on page 17). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. Hard drive is not recognized by the server Action: 1. Check the hard
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    the hard drive. HP recommends that hard drives have a minimum of 15 percent free space. 2. Review information about the operating system encryption technology, which can cause a decrease in server performance. For more information, see the operating system documentation. SD card problems System does
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    than normal, then access more information from the Onboard Administrator or iLO and iLO 2. All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the IML. If no error messages are listed, then the fans are operating as designed. If
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 46
    part of the system board. • When installing or replacing hardware, HP service HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system. Memory problems General memory problems
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    a supported configuration. See the server documentation. 3. Be sure the memory modules are seated properly ("DIMM handling guidelines" on page 18). 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run HP Insight
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    (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. The DIMMs are not installed according to the server requirements. Action: Be sure the memory is the correct type for the server and is installed according to the server requirements. • Do not mix
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    be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 50
    services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support the correct media part number is being used. 2. Pull a support ticket using HP StorageWorks Library and
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 51
    and video adapter problems are occurring Action: • Use only cards listed as a supported option for the server. For a complete list of supported options, see the server documentation on the HP website (http://www.hp.com/support). • Be sure that the server has adequate power to support the video or
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 52
    properly with energy saver features Action: Be sure the monitor supports energy saver features, and if it does not, disable the features. Video colors are wrong Action: • Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor. Hardware problems 52
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    cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4. Be sure
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 54
    Local I/O cable problems NOTE: The local I/O cable is used only with HP ProLiant p-Class server blades. Action: If the local I/O I/O cable before booting the server, or switch to USB devices (if supported) to use the local I/O cable hot-plug functionality. Modem problems No dial tone exists Action
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    answering machine. b. Restart the server, and then reattempt the connection. Be sure you are dialing the correct telephone number. 4. Be sure the modem on the the connection by dialing the number several times. If conditions the connection by dialing the number several times. If conditions remain
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    network cable is working by replacing it with a known functional cable. 4. Be sure a software problem has not caused the failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the server and operating system support
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    to be sure that the driver parameters match the configuration of the network controller. Problems are occurring with the network interconnect blades Action: Be sure the network interconnect blades are properly seated and connected. Expansion board problems System requests recovery method during
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 58
    problem diagnosis. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 59
    .hp.com/products/servers/linux/processor-notes.html). Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes Software problems
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    to the instructions for using this utility. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3. Be sure the server ROM is current and the configuration is correct. 4. Be sure you have printed records of all troubleshooting information you
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 61
    documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: 1. Check the application
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    then restart the process. Network connection fails on remote communication Because network connectivity cannot be guaranteed, it is possible for the administrative client to become disconnected from the target server during the ROM flash preparation. If any remote connectivity Software problems 62
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 63
    Flash utility. To determine if the server is supported, see the HP website (http://www.hp.com/support). System requests recovery method during a firmware update When updating the firmware on a BitLocker™-encrypted server, always disable BitLocker™ before updating the firmware. If BitLocker™ is not
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 64
    70) SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html). SmartStart Scripting Toolkit
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 65
    memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support setting based on the number of drives connected to the server. NOTE: The server may not support all the following
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 66
    the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 67
    If an uncorrectable memory error occurs, Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide Firmware version numbers • Physical
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    The utility also provides support for the following HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp). Re-entering the server serial number and product qualified service personnel. This value should always match the serial number sticker
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 69
    and iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO and iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO and iLO 2 Software tools
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    : You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA hard drives, and memory modules. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim). Software
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 71
    to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage). HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug-ins extend
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 72
    DVD. For more information, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide, or the HP website (http://www.hp.com). HP Insight Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 73
    Linux-based management and deployment capabilities for the HP BladeSystem and its c-Class and p-Class ProLiant server blades. Built on Linux, the software includes an easy-to-use interface customized for blades and optimized for Linux users. HP Insight Control Linux Edition enables operating system
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 74
    in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component
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    , or it can be installed through the HP PSP ("ProLiant Support Packs" on page 77). NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download the latest version, see the HP website (http://www.hp.com/support). Integrated Management Log The IML records
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    /advisories and service dispatch. It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 77
    be downloaded from the HP website (http://www.hp.com/support). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html). Version
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    target server To download the tool and for more information, see the HP website (http://www.hp.com/support). Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support
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    firmware to do the following: • Support new hardware, such as a processor revision • Support new features • Correct problems in a previous firmware version Without the correct firmware version, the server ProLiant servers support HP ROM-Based Setup Utility" on page 65). Software tools and solutions 79
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    a series of beeps at completion. Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support
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    HP Smart Update Manager on the Firmware Maintenance CD version 7.50 and later. For manual firmware updates, download the current firmware from the HP website (http://www.hp.com/support the ROM firmware. This procedure is most effective when flashing the ROM on a small number of servers located in
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    Utility The Systems ROMPaq Firmware Upgrade Utility for ProLiant servers is available as a SoftPaq download from the HP website (http://www.hp.com/support). The Enhanced SoftPaq download contains utilities to restore or upgrade the System ROM on ProLiant servers: • ROMPaq Diskette A Windows-based
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    tend to be functionally equivalent to previous steppings. HP ProLiant servers fully support mixing steppings when other parameters are identical: processor speed, cache size, number of cores, and processor wattage. To maintain support and uptime, HP provides updated system ROM before shipping new
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 84
    . After updating the system ROM, install the new stepping processor. Unsupported processor stepping with AMD processors For systems based on AMD processors, you may need to update the system ROM to support new steppings (revisions) of processors. However, in most cases, a system ROM update is not
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    the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 86
    Overview of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Key features, option part numbers Refer to the QuickSpecs on the HP website (http://www.hp.com). Server and
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    HP ProLiant BL server blades, see the HP BladeSystem Power Sizer on the HP website (http://www.hp.com/go/bladesystem/powercalculator). Product configuration resources Device driver information Refer to driver information on the HP Software and Drivers website (http://www.hp.com/support). DDR3 memory
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    that ships with the server. Server configuration information Refer to the server user guide on the Documentation CD, the server installation poster shipped with the server, and the SmartStart installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 89
    • HP Business Support Center website (http://www.hp.com/go/bizsupport) • HP Technical Documentation website (http://www.docs.hp.com) HP resources for troubleshooting 89
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    . Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 91
    problem usually occurs when a problem with the drive or drives occurs. Action: Resolve the problem excessive ECC errors detected during use of the memory associated with that cache line. Action: Consider no longer in use. Description: The number of cache lines experiencing excessive ECC errors has
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 92
    not recognize. Action: Obtain the latest version of ADU. Accelerator Status: Valid Data Found at Reset Description: Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Action: No error or data loss condition exists. No action is required. Error messages 92
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    problem present in the slot. Action: Run the server setup utility. Array Accelerator Battery Pack X not by Expand Operation Description: Array accelerator memory is in use by a capacity Pin on One of the RAM Chips Description: Cache has been disabled due to a large number of ECC errors detected while
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 94
    Action: Run the server setup utility to configure the NVRAM. Controller Firmware Needs Upgrading Description: Controller firmware is below the the controller was previously configured and you change drive locations, a problem might exist with the placement of the drives. ADU examines each physical
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    controller. Action: Run the server setup utility to configure the of an operating system device driver. Action: Restart the system drive to the latest firmware version ("Firmware maintenance" on page 79 If the problem persists, power down the system and replace the cable. 5. If the problem persists,
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    Drive Marked OK Description: The drive has been replaced and marked OK by the firmware, in one of three possible scenarios: the drive was replaced in a non data. Action: Verify data on the drives. Always power down the server before powering down any external drive enclosures. Drive (Bay) X is
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 97
    problem (such as drive time-out), or is unable to get data due to these features not being supported firmware to a version that supports server. 3. Remove drive X and place it in drive position Y. 4. Rearrange the drives according to the ADU instructions. Duplicate Write Memory . Action: HP stores the
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 98
    a system that has also been previously configured. Action: Run the server setup utility to configure the controller and NVRAM. Insufficient adapter resources . Action: Be sure both controllers are using the same hardware and firmware revisions. If one controller failed, replace it. Less Than 75%
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 99
    drive from the tape backup. Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or a loose cable is or disconnected, do the following: 1. Power down the server. 2. Check cabling. 3. Power up the server and storage enclosure at the same time. If drives are
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    or purposely removed while the system is off: 1. Reboot the server. 2. When prompted during POST, press F2 to fail the missing drives. Mirror Data Miscompare Description: Data was found at reset initialization in the posted-write memory; however, the mirror data compare test failed resulting in that
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    is using a different firmware version. Action: Be sure both controllers are using the same firmware revision. Other Controller . Processor Not Supported (Unsupported Core Speed) Description: If a processor has a core speed that is incompatible with the other installed processors, the processor is
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    steps 1 through 4, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page Firmware Needs Upgrading Description: Drive firmware may cause problems and should be upgraded. Action: Update the drive to the latest firmware version ("Firmware
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 103
    2. Reconnect the cable securely. 3. Restart the system. 4. If the problem persists, replace the cables and connectors as needed. SCSI Port X, Drive Replace this drive at the earliest opportunity. Refer to the server documentation for drive replacement information before performing this operation.
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    . 5. If the problem persists, replace the fan. Storage enclosure on SCSI Bus X is unsupported with its current firmware version... ...SOLUTION: Upgrade the firmware version on the storage enclosure. Description: The firmware version of the external storage unit is not supported. Action: Update the
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    : You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action: 1. Update the controller to the latest firmware version ("Firmware maintenance" on page 79). 2. If the problem persists: Replace this
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    moved to new locations. Action: 1. Refer to the server documentation for supported configurations and cabling guidelines. 2. Restore to the original configuration Update the controller to the latest firmware version ("Firmware maintenance" on page 79). or If the problem persists, move the drives to
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 107
    Firmware problem persists, this might indicate a controller problem or a system board problem. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP service
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 108
    . 2. Be sure the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 171). Unknown Disable Code
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    the operating parameter of the drive. WARNING - Mixed Feature Processors Were Detected Description: Mixed feature processors were detected. The server will boot using the lowest featured processor. If you install supported processors with different features in the same system, this informational
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 110
    written to the cache memory. This typically means on page 67). If the following versions are installed on the server, see the messages in this section: • ADU version 8.0 through Accelerator: This controller has been set up to be a part of a redundant pair of controllers... ...but the array accelerator
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    State: The HBA does not have an access ID... ...External SCSI array controllers that support SSP require HBAs to have an access ID. Action: Upgrade the HBA. If the problem persists, contact HP support ("Contacting HP" on page 171). Drive Offline due to Erase Operation: The logical drive is offline
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 112
    Logical drive state: Background parity initialization is currently queued... ...or in progress on this logical drive. If background parity initialization is queued, it will start when I/O is performed on the drive. When background parity initialization completes, the performance of the logical drive
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    the server. NVRAM Error: Bootstrap NVRAM image failed checksum test... ...and could not be restored. This error may or may not be recoverable. A firmware update might be able to correct the error. Action: Update the controller firmware. If the update fails, contact HP support ("Contacting HP" on
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    to its configuration and options. HP ProLiant p-Class server blades do not have speakers and thus do not support audio output. Disregard the audible beeps information if the server falls into this category. IMPORTANT: This guide provides information for multiple servers. Some information may not
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 115
    Memory is enabled and indicates the amount of memory reserved for this feature. Action: None. Advanced Memory Protection mode: RAID memory with Advanced ECC ...Xxxx MB System memory and xxxx MB memory caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 116
    Not Sufficient Audible Beeps: Possible Cause: The minimum number of required fans is missing or failed. Action: processor front-side bus experienced a fatal error. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace any failed processors or reseat any loose processors
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    part. Fibre Channel Mezzanine/Balcony Not Supported. Audible Beeps: 2 short Description: The Fibre Channel adapter is not supported on the server. Action: Install the supported Fibre Channel adapter. High Temperature Condition detected by Processor Run Insight Diagnostics ("HP Insight Diagnostics" on
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    installing more than one type of power supply. Action: Install supported power supplies in a supported configuration. For supported power supply configurations, see the server documentation on the HP website (http://www.hp.com/support). Mixed processor speeds detected. Please make sure that all
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    Network Server Mode Active and No Keyboard Attached Audible Beeps: None Possible Cause: A Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI - Undetermined Source Audible Beeps: None Possible Cause: An NMI event
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    1 long, 1 short Possible cause: Processor not supported by current server. Action: Refer to the server documentation for supported processors. If the processor is supported, remove the processor, update the system to latest ROM, and then reinstall the processor. Redundant ROM Detected - This system
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 121
    HP Representative. Audible Beeps: None Possible Cause: ROM bootblock is corrupt. Action: Contact an authorized service provider supported DIMMs for this platform include internal temperature sensors. Action: See the server documentation for supported DIMMs. Install only DIMMs supported by the server
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    at 667MHz. Action: Correct the processor configuration. Unsupported DIMM(s) found in system. - DIMM(s) may not be used Description: Unsupported memory types found in system. Action: Refer to the applicable server user guide memory requirements and replace with supported DIMMs. Unsupported PCI Card
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    Cause: The iLO and iLO 2 firmware is not responding. The iLO and iLO 2 Firmware may be corrupt. Action: If the iLO and iLO 2 firmware is corrupt, update the iLO and iLO 2 firmware using the Firmware Maintenance CD. WARNING - Mixed Stepping Processors were detected. System cannot proceed. Audible
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    and the current processor cannot support this mode. Action: For more information about the Power Regulator for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 125
    attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. Action: Contact an authorized service provider for system board replacement. 102-System Board Failure, DMA Test Failed Audible Beeps
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    Action: Press the F1 key to record the new configuration. Run the server setup utility to change the configuration. If this message persists, you . 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics
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    be used. Action: Populate the processor socket or remove the DIMM. 207-Invalid Memory Configuration - DIMMs must be installed in pairs or sequentially Audible beeps: 1 long, 1 short Possible cause: The system is configured with only one FBDIMM and the system does not support single FBDIMM mode, or
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    - Single channel memory... ...mode supports a single DIMM installed in DIMM socket 1. Please remove all other DIMMs or install memory in valid pairs. System Halted. Audible Beeps: 1 long, 1 short Possible Cause: DIMMs are installed in pairs, but the server is in single channel memory mode. Action
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    configuration Audible Beeps: 1 long, 1 short Possible Cause: The memory is not installed properly to support Lockstep mode. Action: See the server documentation for supported Lockstep memory configurations. 209-Mirror Memory Configuration - Memory Sizes on boards X and Y do not match Audible Beeps
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    up properly. Action: Exchange DIMMs and retest. Replace the memory board if problem persists. 212-Processor Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as
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    believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible
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    of the conflict. 2. Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 600 Series 601-Diskette Controller Error Audible Beeps
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    from operating properly. Action: 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 1100 Series 1151-Com Port 1 Address Assignment
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    server. For more information about the optimum environment for the server, see the server user guide on the HP website (http://www.hp.com/support assembly is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working replacement fan
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    to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 1611-Fan x Not Present (Fan Zone CPU) Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning
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    properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4. If a known working proper cooling. - System Halted! Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. A moving bar is displayed, indicating
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    supply is improperly configured. Action: Run the server setup utility and correct the configuration. 1700 Series 1707 - Slot X Drive Array Controller was available. Action: 1. Reboot the server. 2. If the problem still exists, update the controller to the latest firmware version. Error messages 137
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    configuration is not recommended because of controller memory requirements. Action: Perform RAID migration to drive(s) to RAID 0 or 1, reducing the number of drives in the array, or upgrading to the latest firmware version ("Firmware maintenance" on page 79). 2. If the problem persists, replace the
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 139
    firmware currently supports... ...Some devices are ignored. Audible Beeps: None Possible Cause: The firmware does not support the number controller failure event occurred before the server powered up. Action: Install the latest version of controller firmware. If the condition persists, then
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    drive and restore all data afterward. • If this drive is part of a fault-tolerant configuration, do not replace this drive unless configured as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation. • If configured as a RAID 0 array or non-RAID setup, back up the
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    of the array accelerator (or controller) with one having different cache memory size. Action: Run the ACU ("Array Configuration Utility" on page has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the
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    • Upgrade the enclosure firmware and the controller firmware. • If the condition persists, then replace the enclosure components. For more information, see the HP BladeSystem c-Class Enclosure Troubleshooting Guide on the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en). 1735-Slot
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    firmware allows. Action: Update the firmware to the correct version. Verify the redundant cabling configuration. 1738-Slot z Drive Array - Storage Enclosure Redundant Cabling Problem the device in a supported manner for dual-domain redundant path support, see the product user guide. 1742-Slot z Drive
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    and reinstallation (hot-plug hard drives only). 1746-Slot z Drive Array - Unsupported Storage Connection Detected... ...SAS connection via expander is not supported on this controller model. Access to all storage has been disabled. Upgrade controller or detach the expander based storage connections
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    The controller or firmware version does not support the attached drive have an Array Accelerator memory module attached. Action: Attach an Array Accelerator memory module to this supported on this Array Accelerator module. Action: Install only supported battery packs with the correct part number
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    controller model does not support the configuration on firmware before attaching the new module. 1762-Slot X Drive Array - Controller Firmware Upgrade Needed Audible Beeps: None Possible Cause: Different firmware 2. If the problem persists, replace the RAM allocation is successful. Error messages 146
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 147
    Flash Components (download from www.hp.com/support/proliantstorage): Model XYZ (minimum version = ####) Audible Beeps: None Possible Cause: Drive firmware update needed. Action: The indicated drives are running firmware that is known to cause intermittent problems. Update all drives to the latest
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 148
    Beeps: None Possible Cause: Storage system problem detected. A SCSI enclosure seems to be connected to the specified SCSI bus, but no drives or SCSI backplane processor were detected on this bus. Action: 1. Power down the server. 2. Check the external ProLiant power switch. External drives must all
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    requires replacement, contact HP Technical Support ("Contacting HP" on page 171) before proceeding. 3. Reboot the server after replacing each item: a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - ProLiant Drive Storage Enclosure Problem Detected... (followed by
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    Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. • If the message indicates to check SCSI cables: a. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct
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    . This may be due to drive movement from a controller that supports more drives than the current controller. (5) Configuration information indicates drives were configured on a controller with a newer firmware version. Audible Beeps: None Possible Cause: Drive array configuration not detected
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 152
    Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: • Perform one of the following actions: o Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to
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    . 3. Be sure all drives are fully seated. 4. Power cycle any external SCSI enclosures while the system is off. 5. Power up the server to see if the problem still exists. 6. If configured for fault-tolerant operation and the RAID level can sustain failure of all indicated drives: a. Press the F2 key
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 154
    , the server must be powered down before external storage systems. 1792-Drive Array Reports Valid Data Found in Array Accelerator... ...Data will automatically be written to drive array. Audible Beeps: None Possible Cause: Power was interrupted while data was in the array accelerator memory. Power
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    . 2. If the problem persists, replace the board. 1797-Drive Array - Array Accelerator Read Error Occurred... ...Data in Array Accelerator has been lost. Array Accelerator is disabled. Audible Beeps: None Possible Cause: Hard parity error detected while reading data from posted-writes memory. Action
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    . IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. NOTE: The
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 157
    Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (System Memory) Corrected Memory Error Threshold Passed (Memory Arbitration Error Event Type: Expansion bus error Action: Power down the server, and then replace the EISA board. PCI Bus Error (Slot
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 158
    additional power supply (if applicable to the system). 2. If the problem persists, remove some of the installed options. System AC Power Problem (Power Supply X) Event Type: AC voltage problem Action: Check for any power source problems. System Fan Failure (Fan X, Location) Event Type: Fan failure
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 159
    and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Server blade management module error codes Server blade error codes Location Server Blade - Slot 1 Server Blade - Slot 2 Server Blade - Slot 3 Server Blade - Slot 4 Server Blade - Slot 5 Server Blade
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 160
    the problem is resolved. 1. Press the server blade management module reset button. 2. Replace the signal backplane. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Server blade management
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 161
    the problem. Stop when the problem is resolved. 1. Press the server blade management module reset button. 2. Reseat the interconnect device. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 162
    Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Unknown server blade management module error code LED code: 19-1 Location: Unknown Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Press the server blade
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 163
    the following steps to resolve the problem. Stop when the problem is resolved. 1. Reseat the power supply. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Reseat the power management
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 164
    . 3. Reference the designated section in this guide for the appropriate troubleshooting steps. Processor-related port 85 codes Processor-related port 85 codes display in the format 3xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed
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    the server serial number and product ID" on page 68). Memory-related port 85 codes Memory-related port 85 codes display in the format 4xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot memory-related
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 166
    NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 68). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 167
    board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 68). Windows® Event Log processor error codes Message ID: 4137 Severity: Error Description: The processor in slot X, socket X has corrected an excessive
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 168
    system BIOS and Insight Diagnostics. • Replace the processor. MSG_CPU_RR_2 Event type: A Pentium floating point bug exists. Action: Replace the processor. MSG_CPU_RR_3 Event type: Coprocessor geometric series is out of range. Action: • Ensure proper ventilation and cooling for the server. • Ensure
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 169
    Event type: MMX subtraction instruction has failed. Action: Replace the processor. MSG_CPU_RR_12 Event type: MMX multiply instruction has failed. Action: Replace the processor. MSG_CPU_RR_13 Event type: MMX logical instruction has failed. Action: Replace the processor. MSG_CPU_RR_14 Event type: MMX
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 170
    . MSG_CPU_RR_16 Event type: MMX compare instruction has failed. Action: Replace the processor. MSG_CPU_RR_17 Event type: Stress integer math test has failed. Action: • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsinks are attached correctly (do not remove
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 171
    a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support). Contacting HP 171
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    hardware configuration: o Product name, model, and serial number o Number of processors and speed o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration • Specific
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 173
    Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • The drive subsystem and file system information: o Number and size of partitions and
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    used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 175
    .h o /etc/conf/cf.d/sdevice o /var/adm/messages (if PANIC messages are displayed) • If HP drivers are installed: o Version of the EFS used o List of drivers from the EFS • If management agents are installed, version number of the agents • System dumps, if they can be obtained (in case of panics
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 176
    or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List of drivers in the DU diskette • The drive subsystem and file system information
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 177
    Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee CMOS complementary metal-oxide semiconductor CPU
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 178
    DU driver update ECC error checking and correcting EFS Extended Feature Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM HP SIM HP Systems Insight Manager HTTP hypertext transfer protocol I/O input/output IDE integrated device electronics
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 179
    IP Internet Protocol IRQ interrupt request ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode LVD low-voltage differential MMX multimedia extensions NMI non-maskable interrupt NVRAM non-volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 180
    PCI-X peripheral component interconnect extended PMP Performance Management Pack POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 181
    SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SNMP Simple Network Management Protocol SP1 Service Pack 1 SSD support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TPM trusted platform module UPS uninterruptible power system USB universal
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 182
    VGA video graphics array Acronyms and abbreviations 182
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 183
    pack, array accelerator 141 beep codes 114 BIOS Serial Console 66 blank screen 52 blue screen event 157 boot options 66 booting problems 40 booting the server 40 C cables 17, 100, 105, 106 cables, troubleshooting 17 cables, VGA 52 cabling 87 cabling problem 148, 149 cabling, storage enclosure 148
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    , 63, 81, 142, 146, 147 firmware, version 80, 139 flash ROM 63, 79 flowcharts 22 front side bus error 116 G general diagnosis flowchart 25 general protection fault 58 getting started 12 global protocol error 116 graphics adapter problems 51 graphics card option 51 guided troubleshooting 85 Index 184
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    problems 36, 38 hardware supported 36 hardware troubleshooting 36, 38, 39, 40, 52 health driver 69 health LEDs 19 hotfixes 59 hot-plug PCI slot, power fault 120 how to use this guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 186
    , 130, 167 processor stepping 83, 84, 123 processor-related port 85 codes 164 processors 48, 87, 117, 118, 120, 122, 124, 167 product configuration resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 187
    cabling 149 SD card 44 serial number 68 server blade management module error codes 159 server documentation 85, 86, 87, 88 server fault indications flowchart 34, 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs 59 shared ports 149
  • HP DL385 | HP ProLiant Servers Troubleshooting Guide - Page 188
    145 unsupported processor stepping 83, 84 unsupported storage connection detected 144 unsupported wattage 120 updating the firmware 81, 83 updating the operating system 59 updating the system ROM 73, 84 UPS (uninterruptible power supply) 37 USB drive key 44, 82 USB support 74 using this guide 12
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HP ProLiant Servers
Troubleshooting Guide
Part Number 375445-008
July 2009 (Eighth Edition)