HP Dc5700 Quick Setup and Getting Started Guide - Enhanced for Accessibility
HP Dc5700 - Compaq Business Desktop Manual
UPC - 882780819535
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- HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 1
- HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 2
- HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 3
Quick Setup & Getting Started Enhanced For Accessibility Business PCs - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 4
, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 5
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 6
iv About This Book ENWW - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 7
Updates 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 3 Protecting the Software 3 HP Backup and Recovery Manager 3 Turning Off the Computer 4 Finding More Information 5 Using the Documentation and Diagnostics CD 6 Before You Call for Technical Support - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 8
vi ENWW - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 9
: If the computer was shipped with Microsoft Windows Vista loaded, you will be prompted to register the computer with HP Total Care before the required airflow. Installing the Operating System The first time you turn on the computer, the operating system is installed automatically. This process takes - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 10
critical updates and service packs. 5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine. Installing or Upgrading Device Drivers When installing - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 11
, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then click Properties in Microsoft Windows XP or Personalize in Microsoft Windows Vista to change display settings. For more information, refer to the online documentation provided with the graphics controller - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 12
under the Call HP heading to obtain the support center telephone number for your region. http://welcome.hp.com/country/us/en/wwcontact_us.html Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional, click Start - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 13
basic troubleshooting information should you encounter any problems during initial startup. ● Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 14
CDs, you may download the product documentation from the Web at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the Documentation and Diagnostics CD 1. Insert the CD into - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 15
is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 18 in this guide for details. ● If the screen is blank, plug the monitor into a different video port on the computer if one - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 16
call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 17
power loss is set in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure your computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 15 for instructions. ENWW Helpful Hints 9 - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 18
board or component damage. Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 19
display is incorrect. Cause RTC (real-time clock) battery may need to be replaced. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the ENWW Basic Troubleshooting - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 20
Table 1 Solving General Problems (continued) Computer date and time display is incorrect. Cause Solution NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery. Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 21
heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. ENWW Basic Troubleshooting 13 - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 22
Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 23
the system board. Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 24
correct memory modules and to verify the proper installation. NOTE: DIMM 1 must always be installed. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 16 - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 25
Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 26
Problems (continued) Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 27
board header. If fan is plugged in, but is not spinning, then replace heatsink/fan assembly. Contact an authorized reseller or service provider. Red Power LED flashes 3 three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 28
memory with HP memory. 4. Replace the system board. Red Power LED flashes 6 six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 29
3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. System powers on 1. but - HP Dc5700 | Quick Setup and Getting Started Guide - Enhanced for Accessibility - Page 30
Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the