HP Dc5800 Troubleshooting Guide
HP Dc5800 - Compaq Business Desktop Manual
UPC - 883585860944
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HP Dc5800 manual content summary:
- HP Dc5800 | Troubleshooting Guide - Page 1
dc5800 Compaq HP - HP Dc5800 | Troubleshooting Guide - Page 2
© Copyright 2008 Hewlett-Packard Development Company, L.P Microsoftو Windowsو Windows Vista Microsoft Corporation HP HP Hewlett-Packard Company Compaq HP dc5800 460189-171 : - HP Dc5800 | Troubleshooting Guide - Page 3
ARWW - HP Dc5800 | Troubleshooting Guide - Page 4
ARWW ٤ - HP Dc5800 | Troubleshooting Guide - Page 5
HP Insight Diagnostics HP Insight Diagnostics Survey Test Status Log Help HP Insight Diagnostics HP Insight Diagnostics HP Backup and Recovery Manager HP DVD Drive Key POST ARWW - HP Dc5800 | Troubleshooting Guide - Page 6
POST CMOS CMOS DPS DPS Computer Setup ARWW - HP Dc5800 | Troubleshooting Guide - Page 7
Survey html HP Drive Key USB HP Insight Diagnostics Customer Support Center HP Insight Diagnostics HP Insight Diagnostics HP Insight Diagnostics http://www.hp.com HP Insight Diagnostics HP Insight Diagnostics 4 Start HP Backup and Recovery > HP Backup and - HP Dc5800 | Troubleshooting Guide - Page 8
) All ) Overview ) Architecture BIOS PCI ) Asset Control ) Communication LPT COM USB ) Graphics ) Input Devices ) Memory ) Miscellaneous HP Insight Diagnostics CMOS BIOS ) Storage ) System BIOS PCI ARWW HP Insight Diagnostics ٢ - HP Dc5800 | Troubleshooting Guide - Page 9
● ) Custom Test Custom Test ● ) Interactive Mode ● ) Unattended Mode Test Quick Complete Custom Test Mode Interactive Unattended Number of Loops Total Test Time Quick Test Complete Test Custom Test Expand Check All Begin Testing Status Status - HP Dc5800 | Troubleshooting Guide - Page 10
Log Test Log Error Log Device Test Description Recommended Repair Failed Count Error Code Help Clear Error Log Error Log Help Help HP Insight Diagnostics Error Codes Test Components HP Insight Diagnostics Error Codes Error Log Log Message Recommended - HP Dc5800 | Troubleshooting Guide - Page 11
Save to the floppy Save to USB key USB File Name Save html HP Drive Key USB USB html HP Insight Diagnostics Exit Diagnostics HP Insight Diagnostics http://www.hp.com Software & Driver Downloads dc5800 Enter Diagnostic HP Insight Diagnostics Offline Edition - HP Dc5800 | Troubleshooting Guide - Page 12
F11 for Emergency Recovery F11 HP Backup and Recovery Manager HP HP Backup and Recovery Manager User Guide HP Start HP Backup and Recovery > HP Backup and Recovery Manager Manual HP HP HP Technical support after you buy Call HP HP http://welcome.hp.com/country/us/en - HP Dc5800 | Troubleshooting Guide - Page 13
POST http://www.hp.com/ergo B FCC Drive Protection System (DPS) Self-Test Computer Setup Computer Setup (F10 Safe Mode Last Known Configuration http://www.hp.com/support ARWW - HP Dc5800 | Troubleshooting Guide - Page 14
HP Instant Support Professional Edition http://www.hp.com/go/ispe : HP Business Support Center (BSC http://www.hp.com/go/bizsupport serial number Product ID serial number HP Backup and Recovery Manager HP Care Packs Computer Setup - HP Dc5800 | Troubleshooting Guide - Page 15
USB PCI PCI-Express VGA VGA Computer Setup ARWW - HP Dc5800 | Troubleshooting Guide - Page 16
USB Control Panel Computer Setup RTC RTC RTC RTC Num Lock Num Lock Num Lock Num Lock Computer Setup ARWW - HP Dc5800 | Troubleshooting Guide - Page 17
F10 BIOS Start Run Windows XP Start Accesories gt; Run Windows Vista msconfig Startup ARWW - HP Dc5800 | Troubleshooting Guide - Page 18
5V_aux أو 5V_aux 5V_aux ARWW - HP Dc5800 | Troubleshooting Guide - Page 19
POST ARWW - HP Dc5800 | Troubleshooting Guide - Page 20
Microsoft Windows XP Start Explore File Properties Tools Error- ) checking Check Now Microsoft Windows Vista Start Explore Properties Tools Error-checking Check Now Computer Setup Device Available Legacy Diskette Security Device - HP Dc5800 | Troubleshooting Guide - Page 21
MS-DOS MS-DOS FORMAT A: /F:1440 Computer Setup Computer Setup Legacy Diskette Write Storage Storage Options Microsoft Windows XP Start Explore File Properties Microsoft Windows Vista Start Explore Properties Tools Error-checking - HP Dc5800 | Troubleshooting Guide - Page 22
Setup Storage Storage Options Removable Media Boot Removable Media Boot Computer Setup Boot Order Computer Setup Network Server Mode Security Password Options Computer Setup Computer Setup Computer Setup Removable Media Boot Storage Storage Options Removable - HP Dc5800 | Troubleshooting Guide - Page 23
Microsoft Windows XP Start Microsoft Windows Vista Start Computer Setup Computer Setup POST Advanced Power-On SATA Computer Setup Computer Setup Device Available SATA Security Device Security Computer Setup POST Advanced Power-On - HP Dc5800 | Troubleshooting Guide - Page 24
User ) Guide HP Windows Computer Setup Storage Boot Order Computer Setup SATA 0 Computer Setup Storage Boot Order Hard Drive SATA Computer Setup Computer Setup Device Available SATA Security Device Security Computer Setup - HP Dc5800 | Troubleshooting Guide - Page 25
90 HP ARWW - HP Dc5800 | Troubleshooting Guide - Page 26
XPأو .Microsoft Windows Vista FAT Windows XPأو .Windows Vista Windows XPو Windows Vista 32 FAT32 FAT12و FAT ( FAT16 FAT32 PRO PRO PRO ROM PRO PRO PRO Windows XP Windows - HP Dc5800 | Troubleshooting Guide - Page 27
Windows ARWW - HP Dc5800 | Troubleshooting Guide - Page 28
ROM Boot Block Emergency ROM BIOS ) Recovery Mode Windows XP Windows Vista PCI Express Computer Setup PCI PCI Express PCI Express x16 slot Intel PCI Express x16 - HP Dc5800 | Troubleshooting Guide - Page 29
HP ROM ARWW - HP Dc5800 | Troubleshooting Guide - Page 30
Menu OSD ImageControl/ Horizontal Position Vertical Position No Connection, Check Signal Cable Out of Range Safe Mode CRT CRT ARWW - HP Dc5800 | Troubleshooting Guide - Page 31
VGA Auto-Adjustment Clock Clock Phase SoftPaq SP32347أو SP32202: http://www.hp.com/support Start All Programs Accessories System Tools Character Map ARWW - HP Dc5800 | Troubleshooting Guide - Page 32
Windows XP Control Panel Sound and Audio Devices Sound Computer Setup: Security Device Security Audio DVD Computer Setup Advanced Device Options Internal Speaker Computer Setup Computer - HP Dc5800 | Troubleshooting Guide - Page 33
ARWW - HP Dc5800 | Troubleshooting Guide - Page 34
MS-DOS DIR C Online Offline ARWW - HP Dc5800 | Troubleshooting Guide - Page 35
Windows XP Start Shut Down Start Shut Down Num Lock Num Lock Num Lock Num Lock Computer Setup Ctrlو Esc Windows Enter ARWW - HP Dc5800 | Troubleshooting Guide - Page 36
ARWW - HP Dc5800 | Troubleshooting Guide - Page 37
Windows Windows XP Windows Computer Setup Computer Setup (F10 USB USB Computer Setup DIMM 1 ARWW - HP Dc5800 | Troubleshooting Guide - Page 38
DIMM DIMM DIMM DIMM DIMM 1 HP ARWW - HP Dc5800 | Troubleshooting Guide - Page 39
Wake-on-LAN Wake-on-LAN Windows XP Start Control Panel Local Area Connection Wake-on-LAN Windows Vista Start Control Panel Local Area Connection Computer Setup Windows Windows ARWW - HP Dc5800 | Troubleshooting Guide - Page 40
Computer Setup Advanced Computer Setup Control Panel Advanced Computer Setup NIC NIC Advanced Computer Setup ARWW - HP Dc5800 | Troubleshooting Guide - Page 41
Remote System Installation DHCP Remote System Installation Server NIC NIC EEPROM EEPROM ARWW - HP Dc5800 | Troubleshooting Guide - Page 42
DIMM Management Engine ME DIMM DIMM ECC HP ECC ECC Management Engine (ME ME 8 ME Out-of-Band ) (OOB XMM1 DIMM1 ECC ECC XMM1 DIMM1 POST TSR Terminate and Stay Resident TSR ARWW - HP Dc5800 | Troubleshooting Guide - Page 43
DIMM DIMM HP ARWW - HP Dc5800 | Troubleshooting Guide - Page 44
ARWW - HP Dc5800 | Troubleshooting Guide - Page 45
Mode Security Password Options ) Network Server Mode Computer Setup Computer Setup Storage Boot Order Computer .Setup Computer Setup POST Advanced Power-On Options SATA Computer Setup Computer Setup Device Available SATA - HP Dc5800 | Troubleshooting Guide - Page 46
DVD DVD DVD DVD CD-RW DVD DVD-R/RW DVD DVD DVD Windows DVD Windows DVD USDT DVD ARWW DVD - HP Dc5800 | Troubleshooting Guide - Page 47
Storage Boot Order Computer Setup Computer Setup Storage Storage Options USB Storage Boot Order Replicating the Setup :ROM Flash Supported USB Flash Media :Creating a Bootable Device ) "Device ROM USB Flash Media Service Reference Guide DOS Drive Key - HP Dc5800 | Troubleshooting Guide - Page 48
USB USB USB Computer Setup Computer Setup (F10 USB ARWW - HP Dc5800 | Troubleshooting Guide - Page 49
ISP ISP ISP DSL DSL/ DSL DSL DSL/ DSL CAT5 UTP RJ-45 DSL CAT5 UTP IP IP Windows Vista Start Control Panel Windows XP Start ISP ISP ARWW - HP Dc5800 | Troubleshooting Guide - Page 50
Windows XP Start Agere Systems PCI-SV92PP Soft Modem Windows Vista Start Agere Systems PCI-SV92PP Soft Modem ARWW - HP Dc5800 | Troubleshooting Guide - Page 51
HP Backup and Recovery Manager HP HP Backup and Recovery Manager HP HP POST Restore kit HP HP Backup and Recovery Manager HP Illegal Operation has Occurred Windows Windows ) .Microsoft .Microsoft - HP Dc5800 | Troubleshooting Guide - Page 52
http://www.hp.com ARWW - HP Dc5800 | Troubleshooting Guide - Page 53
Power-On Self-Test (POST POST Message Disabled POST POST POST POST Messages Enabled POST POST F10 F12 POST Message Disabled POST POST Quick Boot Full Boot ROM Full Boot Full Boot Every x Days Computer Setup Computer Setup Computer Setup (F10 ARWW - HP Dc5800 | Troubleshooting Guide - Page 54
DMA ) 103-System Board Failure PCI Computer Setup Advanced Device Options NIC ) PXE Option ROM Download ROM NIC PXE DISABLE ROM PXE NIC POST ROM ROM PXE NIC .PXE PCI ROM POST 110-Out of Memory Space for Option ROMs ROM ACPI/USB - HP Dc5800 | Troubleshooting Guide - Page 55
) 164-MemorySize Error F1 Computer Setup Windows ) 164-MemorySize Error HP Computer Setup Windows RAM ) 201-Memory Error 213-Incompatible Memory Module in ) ... Memory Socket(s) X, X SPD DIMM SPD - HP Dc5800 | Troubleshooting Guide - Page 56
Display cache is detected unreliable 912-Computer Cover Has Been Removed Since Last System Startupﺗﻢ ) 917-Front Audio Not Connected USB USB ) 918-Front USB Not Connected USB PCI Express Link x1 921-Device in PCI Express slot failed to - HP Dc5800 | Troubleshooting Guide - Page 57
-Serial Port Address Conflict Detected Computer Setup Windows Computer Setup Drive Protection System Storage DPS Self-test 1720-SMART Hard Drive Detects Imminent Failure SMART http://www.hp.com/support SATA SATA 0 SATA 0و .SATA 1 SATA - HP Dc5800 | Troubleshooting Guide - Page 58
2204-Inventory error during MEBx execution MEBx BIOS MEBx ME 2205-Interface error during MEBx execution MEBx DIMM1 DIMM1 -2211 MEBx ) Invalid Electronic Serial Number Network Server Mode Network Server Mode Active and - HP Dc5800 | Troubleshooting Guide - Page 59
Computer Setup RAM ) Parity Check 2 CPU VSFF ) System will not boot without fan ARWW - HP Dc5800 | Troubleshooting Guide - Page 60
POST POST LED PS/2 ﺑﻼ Suspend to RAM RAM ) Suspend أو POST ﺑﻼ ARWW POST - HP Dc5800 | Troubleshooting Guide - Page 61
DIMM DIMM DIMM DIMM HP ROM ROM BIOS ROM 30 ARWW - HP Dc5800 | Troubleshooting Guide - Page 62
أو 5V_aux 5V_aux 5V_aux ARWW POST - HP Dc5800 | Troubleshooting Guide - Page 63
CMOS Computer Setup Utilities Computer Setup Computer Setup Utilities Computer Setup Computer Setup Computer Setup Computer Setup CMOS CMOS CMOS Computer Setup Computer Setup (F10 CMOS CMOS ARWW - HP Dc5800 | Troubleshooting Guide - Page 64
Illustrated Parts Map (IPM IPM http://www.hp.com/support Computer Setup Computer Setup (F10 Computer Setup ARWW - HP Dc5800 | Troubleshooting Guide - Page 65
CMOS CMOS CMOS CMOS CMOS AMT MEBx BIOS admin AMT MEBx CTRL+P POST CMOS CMOS CMOS Computer Setup Computer Setup (F10 CMOS CMOS ARWW - HP Dc5800 | Troubleshooting Guide - Page 66
CMOS CMOS CMOSإذا CMOS CMOS Illustrated Parts Map IPM CMOS Computer Setup Computer Setup Computer Setup (F10 ARWW CMOS - HP Dc5800 | Troubleshooting Guide - Page 67
DPS Drive Protection System (DPS DPS DPS DPS DPS DPS DPS SMART Hard Drive Detect Imminent Failure SMART DPS DPS ARWW - HP Dc5800 | Troubleshooting Guide - Page 68
F10 Setup F10 F10 F10 Computer Setup Utilities Computer Setup File Storage Security Power Advanced Storage DPS Self-Test DPS DPS DPS DPS Self-Test DPS Test Succeeded. Completion Code 0 Test Aborted. Completion Code 1 or 2 Test Failed. Drive Replacement - HP Dc5800 | Troubleshooting Guide - Page 69
Wake-On-Lan DPS Drive Key Drive Key C CMOS I Insight Diagnostics PS/2 CMOS Full Boot Quick Boot ARWW
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dc5800
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Compaq
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HP