HP Dc7600 Getting Started

HP Dc7600 - Compaq Business Desktop Manual

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  • HP Dc7600 | Getting Started - Page 1
    Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during the
  • HP Dc7600 | Getting Started - Page 2
    © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the
  • HP Dc7600 | Getting Started - Page 3
    System 2 Downloading Updates from the Microsoft Windows Update Web Site 3 Accessibility 4 Installing or Upgrading Device Drivers 4 Customizing the Monitor Display 5 Protecting the Software 5 Transferring Files and Settings 5 Restoring the Software 6 Turning Off the Computer 6 Finding More
  • HP Dc7600 | Getting Started - Page 4
  • HP Dc7600 | Getting Started - Page 5
    . Installing the Operating System The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the
  • HP Dc7600 | Getting Started - Page 6
    appears as a Software Setup application choice, ensure that it is checked. b. If Microsoft Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5. 2 www.hp.com Getting Started
  • HP Dc7600 | Getting Started - Page 7
    installation. A status bar indicating the progress of the installation is displayed. 4. From the Setup Complete window, click Finish to reboot the computer. 5. Proceed with the steps in the Downloading Updates from the Microsoft Windows Update Web site section to ensure you have all of the latest
  • HP Dc7600 | Getting Started - Page 8
    the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system from www.hp.com/support. Select your country and language, select Download drivers and software, enter the model number of the computer, and press Enter. 4 www
  • HP Dc7600 | Getting Started - Page 9
    CD subscription: http://h18000.www1.hp.com/support/files/desktops/us/purcha se.html ✎ If the computer has a writable optical drive, install the appropriate application to be able to write to the drive (see the CDs that came with the system). Customizing the Monitor Display If you wish, you can
  • HP Dc7600 | Getting Started - Page 10
    instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional
  • HP Dc7600 | Getting Started - Page 11
    basic troubleshooting information should you encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and
  • HP Dc7600 | Getting Started - Page 12
    an optical drive capable of reading CDs, you may download the product documentation from the Web at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the Documentation and
  • HP Dc7600 | Getting Started - Page 13
    . Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ■ Run the diagnostics utility. Refer to the Troubleshooting Guide on the Documentation and Diagnostics
  • HP Dc7600 | Getting Started - Page 14
    the drivers loaded. When booting the operating system, use "Last Known Configuration." ■ Refer to the comprehensive online technical support at www.hp.com/support. ■ Refer to "Helpful Hints" on page 12 in this guide for more general suggestions. ■ Refer to the comprehensive Troubleshooting Guide on
  • HP Dc7600 | Getting Started - Page 15
    call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added to
  • HP Dc7600 | Getting Started - Page 16
    Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 25 in this guide for details. ■ Turn up the brightness and contrast controls
  • HP Dc7600 | Getting Started - Page 17
    press the power button to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" on page 22 for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if
  • HP Dc7600 | Getting Started - Page 18
    monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup. Ä CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord
  • HP Dc7600 | Getting Started - Page 19
    Guide is available on the Documentation and Diagnostics CD and under the reference library at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems
  • HP Dc7600 | Getting Started - Page 20
    of the RTC battery. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new
  • HP Dc7600 | Getting Started - Page 21
    previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the Run virus protection program. hard drive. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Getting Started www.hp.com 17
  • HP Dc7600 | Getting Started - Page 22
    the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. 18
  • HP Dc7600 | Getting Started - Page 23
    every second, followed by a two-second pause, and the computer beeps two times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not properly
  • HP Dc7600 | Getting Started - Page 24
    Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not expansion cards one at a time until the 5 V_aux light on the system board turns on. 3. Replace the system board. 20 www.hp.com Getting Started
  • HP Dc7600 | Getting Started - Page 25
    Getting Started Solving General Problems (Continued) Problem Cause Solution System does not power on and the LEDs on the front of the computer are not flashing. (continued) OR on. If it is turned on, then replace the power button harness. 5. If the 5 V_aux light on the system board is not turned
  • HP Dc7600 | Getting Started - Page 26
    and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Cause Solution A new device is not recognized
  • HP Dc7600 | Getting Started - Page 27
    the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Memory is installed incorrectly or
  • HP Dc7600 | Getting Started - Page 28
    , replace the system board. Power LED flashes Red ten times, once every second, followed by a two-second pause, and the computer beeps ten times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Bad option card. 1. Check each option card
  • HP Dc7600 | Getting Started - Page 29
    flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes. ✎ The audible code sequence will repeat 5 times and then stop. The front panel LED codes will continue until the error is resolved. ✎ Recommended actions in the following table
  • HP Dc7600 | Getting Started - Page 30
    Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two-second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Processor
  • HP Dc7600 | Getting Started - Page 31
    Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two-second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Processor
  • HP Dc7600 | Getting Started - Page 32
    Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by a two-second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Power
  • HP Dc7600 | Getting Started - Page 33
    the problem is resolved. Pre-video memory error 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Pre-video graphics error. For systems with a graphics card: 1. Reseat
  • HP Dc7600 | Getting Started - Page 34
    Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 7 flashes seven times, once every second, followed by a two-second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Red Power
  • HP Dc7600 | Getting Started - Page 35
    Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two-second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Red Power
  • HP Dc7600 | Getting Started - Page 36
    Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not on your region. 2. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. 3. Replace the system board. 32 www.hp.com Getting Started
  • HP Dc7600 | Getting Started - Page 37
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then
  • HP Dc7600 | Getting Started - Page 38
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Getting Started
Business PCs
Document Part Number: 384106-001
May 2005
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.