HP Dc7600 HP ProtectTools Troubleshooting Guide

HP Dc7600 - Compaq Business Desktop Manual

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  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 1
    HP ProtectTools Troubleshooting Guide HP Compaq Business Desktops Document Part Number: 413742-001 January 2006 This document contains information and recommendations for the ProtectTools administrator concerning questions that may arise in the administration and operation of HP ProtectTools.
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 2
    of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. HP ProtectTools Troubleshooting Guide HP Compaq Business Desktops First Edition (January 2006) Document Part
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 3
    ProtectTools Troubleshooting Guide Overview HP ProtectTools Security is a new technology offered by HP on some Business PCs. This technology offers enhanced security support for file/folder encryption, user identity and protection, Single Sign On, multi-factor authentication, smart card, smart card
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 4
    Windows. Please consult the HP ProtectTools Security Manager Guide that shipped with the computer or access this online at http://www.hp.com along with the latest software, firmware, driver, and support materials. Help files provided with the installed product contain a variety of troubleshooting
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 5
    HP ProtectTools Troubleshooting Guide Acronym Term Detail EFS Encryption File System A transparent file encryption service provided by Microsoft for Windows 2000 or later LPC Low Pin Count Defines an interface used by the HP ProtectTools Embedded Security device to connect with the
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 6
    administrator, then logs Windows XP, by default, will not let the user encrypted files in Windows off and back on as the open files/folders without a password. 2000 administrator, the user can subsequently see files/folders in Windows 2000 without a password. HP ProtectTools Embedded If the
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 7
    /update their basic user key backup copy. Customers should adopt a 'best practices' security approach and instruct users never to encrypt or delete the recovery archive files. HP ProtectTools Embedded Encrypted files interfere with To reduce the time required to scan HP Security-HP ProtectTools
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 8
    , HP strongly recommends enabled, the user can remove having the Computer Setup (F10) Utility the password. This allows password protected at all times. anyone with direct access to the system to reset the TPM module and cause possible loss of data. 6 www.hp.com Technical Reference Guide
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 9
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-The PSD password box is no longer displayed when the system becomes active after Standby status When a user logs on the system after creating a PSD, the TPM
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 10
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Intermittent encrypt and decrypt error occurs: The process cannot access the file because it is being used by another process. Extremely intermittent error
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 11
    with minimal RAM. Root Cause suspicion is a timing issue in low memory configurations. Integrated graphics uses UMA architecture taking 8 MB of memory, leaving an HP-approved security plug-in can be loaded. HP ProtectTools Embedded Security-EFS User Authentication (password request) times out
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 12
    .) A 3-minute delay occurs as applications and Windows services time out after attempting connection to the damaged TPM. The Security Manager recovers and the user can run the self test and confirm damaged module. HP ProtectTools Embedded Running Large Scale HP is working to resolve the xml-file
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 13
    Corporation -FW Version = 2.18 (or greater) -TPM Device driver library version 2.0.0.9 (or greater) If the FW version does not match 2.18, download and update the TPM firmware. The TPM Firmware SoftPaq is a support download available at www.hp.com. Technical Reference Guide www.hp.com 11
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 14
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP locations-My Documents). 2. Resets the chip to factory settings in the BIOS. 3. Reboots the location is correct, the following error message is displayed: No Emergency Recovery Token is
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 15
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-USB token credential is not available with login to Windows XP SP1 After installing USB token This only occurs with Windows XP SP1; update software,
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 16
    Security Manager: this module 'C:\Program Files\HPQ\HP Protect Tools Security\PTHOST.EXE' has not been approved by Hewlett-Packard Company. Do you want to continue? Guest user support is not provided by HP, HP recommends limited user support by the administrator. Future improvements are planned to
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 17
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded The PSD is disabled and As designed: If a customer force-deletes or Security-PSD is disabled cannot be deleted after disconnects from the
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 18
    to be made available in future product versions. HP ProtectTools Embedded Resetting the system ROM to Unhide the TPM in BIOS: Security-Resetting System default hides the TPM to Open the Computer Setup (F10) Utility, navigate ROM to default hides TPM. Windows. This does not to Security > Device
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 19
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Numerous end-task errors during reboot after uninstalling If the user uninstalls HP ProtectTools Embedded Security and waits a few minutes after the
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 20
    Backup Archive is accessible again. If the Automatic Backup is scheduled for a specific time, however, the backup fails without displaying notice of the failure. HP ProtectTools Embedded The current 4.0 software was HP will address this issue in future releases. Security-Unable to designed for
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 21
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-No the document name. In this window, the user can scroll to view the document name. When reopening the password-protected document, the document names
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 22
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential Manager-Domain administrators cannot change Windows password even with authorization This happens after a domain Credential Manager cannot change a domain
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 23
    is no smart card administrator or user password on the card and it For the computer power-on authentication to work, the BIOS Security Mode, at the top of the Smart Card Security > BIOS page must be enabled. If not enabled, the PIN at boot time will not have any functionality. HP is researching
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 24
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Smart Card After unplugging the USB Manager-Smart card cable of the Smart Card software displaying terminal, the status remains incorrect USB status ´ blue.´ To get the
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 25
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential The Windows Credential Manager-Credential Manager Welcome screen Manager logon window for suggests the user can logon Windows 2000 states with insert card when
  • HP Dc7600 | HP ProtectTools Troubleshooting Guide - Page 26
    HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Credential The Embedded through the More option Credentials option. User must use Register Smart Card or Token option. This functionality was not originally designed into the
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HP ProtectTools Troubleshooting
Guide
HP Compaq Business Desktops
Document Part Number: 413742-001
January 2006
This document contains information and recommendations for the
ProtectTools administrator concerning questions that may arise in the
administration and operation of HP ProtectTools.