HP Dc7900 Desktop Management Guide

HP Dc7900 - Compaq Business Desktop Manual

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  • HP Dc7900 | Desktop Management Guide - Page 1
    Desktop Management Guide Business PCs
  • HP Dc7900 | Desktop Management Guide - Page 2
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Company. Desktop Management Guide Business PCs Third Edition (July 2008) Document Part Number: 451272-003
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    About This Book This guide provides definitions and instructions for using security and manageability features that are preinstalled on some models. WARNING! Text set off in this manner indicates that failure to follow directions
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    iv About This Book ENWW
  • HP Dc7900 | Desktop Management Guide - Page 5
    of contents 1 Desktop Management Overview 2 Initial Configuration and Deployment HP Software Agent ...3 Altiris Deployment Solution Agent ...3 3 Remote System Installation 4 Software Updating and Management HP Client Management Interface ...5 HP SoftPaq Download Manager ...6 HP System Software
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    USB Flash Media Device 19 Unsupported USB Flash Media Device 20 8 Dual-State Power Button 9 HP Web Site Support 10 Industry Standards 11 Asset Tracking and Security Password Security ...28 Establishing a Setup Password Using Computer Setup 28 Establishing a Power-On Password Using Computer
  • HP Dc7900 | Desktop Management Guide - Page 7
    of desktop management are: ● Initial configuration and deployment ● Remote system installation ● Software updating and management ● ROM flash ● Hardware option configuration ● Asset tracking and security ● Fault notification and recovery NOTE: Support for specific features described in this guide
  • HP Dc7900 | Desktop Management Guide - Page 8
    ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. NOTE: See HP Backup and Recovery Manager on page 11 for information on creating a Recovery Disc Set. 2 Chapter 2 Initial Configuration
  • HP Dc7900 | Desktop Management Guide - Page 9
    Software Agent: 1. Click Start. 2. Click All Programs. 3. Click HP Manageability. 4. Click Radia Management Agent Readme. 5. Review and follow the instructions contained in the Readme file to install the HP Software Agent. The HP Software Agent is a key infrastructure component for enabling all of
  • HP Dc7900 | Desktop Management Guide - Page 10
    Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the computer is booting up. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to
  • HP Dc7900 | Desktop Management Guide - Page 11
    managing and updating software on desktops, workstations, and notebooks: ● HP Client Management Interface ● HP SoftPaq Download Manager ● HP System Software Manager ● HP ProtectTools Security Manager ● HP Client Automation Starter, Standard, and Enterprise Editions ● HP Client Manager from Symantec
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    how you manage your HP client computers. HP Client Management Interface used in conjunction with system management software can: ● Request in-depth client inventory information-Capture detailed information about the processors, hard drives, memory, BIOS, drivers, including sensor information (such
  • HP Dc7900 | Desktop Management Guide - Page 13
    the system BIOS. You can enable BitLocker support without TPM measurements of BIOS to avoid invalidating the BitLocker keys. HP recommends you keep HP ProtectTools software modules may be preinstalled, preloaded, or available for download from the HP Web site. For select HP Compaq Desktops, HP
  • HP Dc7900 | Desktop Management Guide - Page 14
    : ● The Starter Edition is a free product for managing HP desktops, notebooks and workstations, providing hardware and software inventory, remote control, HP alert monitoring, HP BIOS and driver updates, integration with HP Protect Tools and add-on support for Intel AMT. The Starter Edition also
  • HP Dc7900 | Desktop Management Guide - Page 15
    drivers and BIOS updates without visiting each PC ● Remotely configure BIOS and security settings ● Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time. ● Diagnostics-remotely run & view reports on HP desktop
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    information on HP business desktops, notebooks and workstations. It can be used in conjunction with the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers. Microsoft products supported by the HP Client Catalog
  • HP Dc7900 | Desktop Management Guide - Page 17
    and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region
  • HP Dc7900 | Desktop Management Guide - Page 18
    Serial- HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/ support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides
  • HP Dc7900 | Desktop Management Guide - Page 19
    This hot-key enters the Intel Management Engine BIOS Execution (MEBx) setup utility. This utility allows the systems, the administrator must use a remote console that supports AMT. Enterprise management consoles are available from suppliers such as HP, Altiris and Microsoft SMS. In SMB mode, the
  • HP Dc7900 | Desktop Management Guide - Page 20
    's Choice Subscriber's Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber's Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you
  • HP Dc7900 | Desktop Management Guide - Page 21
    want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page, http://www.hp.com/support/files. CAUTION: BIOS of individual PCs from a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number
  • HP Dc7900 | Desktop Management Guide - Page 22
    section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on. ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for
  • HP Dc7900 | Desktop Management Guide - Page 23
    drive or a supported USB flash drive. Copying to Single Computer CAUTION: A setup configuration is model-specific. File system 6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the screen to create the configuration diskette or USB flash media device. 7.
  • HP Dc7900 | Desktop Management Guide - Page 24
    or USB flash media device. 8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://welcome.hp.com/country/us/en/ support.html and enter the model number of the computer. 9. On the
  • HP Dc7900 | Desktop Management Guide - Page 25
    Supported USB Flash Media Device Supported devices have a preinstalled image to simplify the process of making them bootable. All HP or Compaq flash media device, do not proceed. Data loss can occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot the
  • HP Dc7900 | Desktop Management Guide - Page 26
    and unplug the power cord. CAUTION: The power cord MUST be unplugged. 2. Open the computer and remove the PCI cards. 3. Insert the USB flash media device into one of the computer's USB ports and remove all other USB storage devices except USB diskette drives. Close the computer cover. 4. Plug in the
  • HP Dc7900 | Desktop Management Guide - Page 27
    to bypass the title screen, if necessary. 15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled in step the Computer Setup (F10) Utility. Refer to the Computer Setup (F10) Utility for instructions. If you have used a DOS version from Windows 9x, you may see a
  • HP Dc7900 | Desktop Management Guide - Page 28
    8 Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either as an on/off switch or as a standby button. The standby feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This
  • HP Dc7900 | Desktop Management Guide - Page 29
    HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities
  • HP Dc7900 | Desktop Management Guide - Page 30
    Industry Standards HP management solutions integrate with other systems management applications, and are based on industry standards, such as: ● Web-Based Enterprise Management (WBEM) ● Windows Management Interface (WMI) ● Wake on LAN Technology ● ACPI ● SMBIOS ● Pre-boot Execution (PXE) support 24
  • HP Dc7900 | Desktop Management Guide - Page 31
    disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Guide included with the computer for additional information and instructions on using the Computer Setup Utilities. Some computers also have HP BIOS
  • HP Dc7900 | Desktop Management Guide - Page 32
    to disable the power-on password See the Desktop Management Guide for more information. Smart Cover (some supported on some models only. Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● Rear USB ports ● Front USB ports ● Internal USB ports
  • HP Dc7900 | Desktop Management Guide - Page 33
    serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the
  • HP Dc7900 | Desktop Management Guide - Page 34
    a Setup password must be set. Smart Card BIOS Password Support (some models) (enable/disable) - Allows of system memory exclusively to PAVP on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, the HP ProtectTools Security Manager Guide at http://www.hp.
  • HP Dc7900 | Desktop Management Guide - Page 35
    utility. 3. Select Security, then Power-On Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. If a setup password has been established
  • HP Dc7900 | Desktop Management Guide - Page 36
    Computer Setup. Deleting a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To
  • HP Dc7900 | Desktop Management Guide - Page 37
    country-specific requirements. Troubleshooting Guide for instructions on clearing passwords. If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp support the ATA Security command set are detected. DriveLock is intended for HP
  • HP Dc7900 | Desktop Management Guide - Page 38
    neither attempt succeeds, POST will halt and the user will be instructed to cycle power. DriveLock Applications The most practical use of the software, other asset control functions, and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in
  • HP Dc7900 | Desktop Management Guide - Page 39
    information about Computer Setup, see the Computer Setup (F10) Utility Guide. Setting the Smart Cover Sensor Protection Level To set the Smart Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the internal components.
  • HP Dc7900 | Desktop Management Guide - Page 40
    Key, do any one of the following: ● Contact an authorized HP reseller or service provider. ● Call the appropriate number listed in the warranty. For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide. 34 Chapter 11 Asset Tracking and Security ENWW
  • HP Dc7900 | Desktop Management Guide - Page 41
    some HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP computers service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions
  • HP Dc7900 | Desktop Management Guide - Page 42
    tracking 25 B Backup and Recovery Manager 11 BIOS Boot Block Emergency Recovery Mode 16 HPQFlash 15 H hard drives, diagnostic tool 35 HP Backup and Recovery Manager 11 Client characters 31 notification of changes 14 O operating systems, support for changing 23 ordering FailSafe Key 34 P password
  • HP Dc7900 | Desktop Management Guide - Page 43
    10 BIOS download 15 Configuration Management 3 HP Business PC Security 7 HP Client Automation Center 8 HP Client Catalog for Microsoft SMS 10 HP Client Management Interface 6 HP Client Management Solutions 3 HP Client Manager from Symantec 9 HP Softpaq Download Manager 6 HP Support 11, 12 HP System
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Desktop Management Guide
Business PCs