HP Designjet L65500 HP Designjet L65500 Printer - Maintenance and troubleshoot
HP Designjet L65500 Manual
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- HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 1
HP Designjet L65500 Printer Maintenance and troubleshooting guide (second edition) - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 2
forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Microsoft® and Windows® are U.S. registered - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 3
the substrates ...11 Check the printheads ...12 Clean the carriage cover ...12 Clean the carriage rails ...13 Clean the exterior of the printer ...15 Clean the ink deposits ...15 Clean the line sensor and aerosol inlets 16 Clean the main roller ...17 Clean the substrate edge holders ...17 Clean - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 4
ink cartridge 40 The front panel recommends replacing or reseating a printhead 40 A printhead has overheated ...41 A printhead has damaged the substrate 41 Incorrect printhead cleaning roll errors 41 9 Troubleshoot other issues The printer does not print ...42 The printer seems slow ...42 The HP - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 5
10 Front-panel error messages 11 When you need help Documentation ...48 HP Proactive Support ...48 HP Customer Care ...48 Service information ...50 Appendix A Preset creation flowchart Index ...52 ENWW v - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 6
vi ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 7
being replaced may indicate malfunctioning electrical circuits within the system. Have the system checked by qualified service personnel, and do not attempt to replace the fuse again. Mechanical hazard The printer has moving parts that can cause injury. To avoid personal injury, take the following - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 8
them. However, HP recommends that you wear gloves when handling ink cartridges or printhead cleaner rolls. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 9
of electric shock. In case of operation of the fuse, parts of the printer that remain energized may represent a hazard during servicing. Therefore, ensure that the printer is completely turned off before servicing. Printer parts may sometimes become hot. Do not touch. Use protective gloves for - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 10
moving part. Emergency stop buttons There are four emergency stop buttons distributed around the printer. If an emergency occurs, simply push one of the emergency stop buttons to stop all printing processes. A system error message is displayed on the front panel, and the fans turn at maximum speed - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 11
communicate two types of alerts: ● Errors: When the printer is unable to print. ● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive maintenance or ink cartridge replacement. Printer alerts appear primarily at the HP Internal Print Server, but one alert - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 12
and consumes 9 inches of substrate. ● Manual alignment provides reasonable print quality when automatic alignment is not possible, typically because a highly-textured or non-white substrate is loaded (mesh, perforated, some fabrics, transparent, colored). The printer prints 8 series of patterns, and - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 13
at least 24 inches (610 mm) wide. ● The printer window was open during the printhead alignment process. ● The printheads are not clean. See Clean the printheads on page 18. If the problem persists, please try using manual printhead alignment, or call your service representative (see HP Customer Care - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 14
color calibration. To fine-tune your substrate preset for a specific print mode, see the User's guide. To start color calibration from the HP Internal Print Server, select Substrate > Color calibration, then click the Calibrate button. Printer calibration 8 Chapter 3 Printer calibration ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 15
Test Chart is printed, which contains scales of patches of each ink used in your printer. 2. The test chart is scanned and color-measured using the HP Embedded Spectrophotometer. If the scan cannot be completed successfully, a message is displayed on the front panel; see Color calibration - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 16
table of supported substrate types in the User's guide. Only substrates wider than 36 inches (914 mm approaching 100%) use more ink and may therefore increase color gamut, at the cost of leaving less margin printer, your inks and your substrate. An ICC color profile is a description of a printer, ink - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 17
, no specific maintenance is required. However, in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. An alert notifies you when any cartridge reaches its expiration date. You can also check a cartridge's expiration date at any time: see Check printer - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 18
that one or more of the printheads is performing poorly: 1. Go to the HP Internal Print Server and select Printer > Printhead cleaning. Hardware maintenance 2. Press the Check button to perform routine cleaning. 3. If the problem persists, press the Print button in the same window to print the - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 19
. 4. Clean the carriage cover with a lint-free cloth. 5. If you find dried ink that you cannot remove with the dry cloth, try dampening the cloth with isopropyl alcohol. cleaned about once every two years, depending on your use of the printer. An alert is displayed when they need to be cleaned. 1. Go - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 20
properly diluted 'Simple Green ® All-Purpose Cleaner'. 5. Standing at the rear of the printer, clean the rear rail in the same way. You can access the rail from dry. 7. Move the carriage manually into the electrical compartment. 8. Turn the printer back on. 14 Chapter 4 Hardware maintenance ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 21
, one for each printhead. They may need to be cleaned every three or four months, depending on your use of the printer. An alert is displayed when the ink deposits are 85% full, and again when they are full and need to be cleaned. 1. Go to the front panel and select Clean - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 22
use, the line sensor becomes gradually blinded by light deposits of dried ink. An alert is displayed when the line sensor needs to be cleaned, select Clean line sens. & inlets from the Preventive Maintenance menu . 2. The printer raises the carriage beam so that you can access the sensor. 3. Wait for - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 23
edge holders If you sometimes print with very small side margins, ink may accumulate on the substrate edge holders, which can cause smears on alcohol. TIP: It is not normally necessary to remove the edge holders from the printer, and doing so may damage them. When not required, they can simply be - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 24
substrate (less than a meter). Cleaning the wheels manually could damage them, and is not recommended. Clean methods. This ensures that there is fresh ink in the nozzles and helps to prevents clogged go to the HP Internal Print Server and select Printer > Printhead cleaning. HP recommends the Check - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 25
slightly dampened with isopropyl alcohol, to remove dried ink. If the sensor window is heavily coated with dried ink, you may need to apply some pressure which may be about every two months, depending on your use of the printer. When you see the alert, follow this procedure to clean the sensors. - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 26
are released, then restart the printer. Maintain the printhead primers A problem with the printhead primers is indicated by one of the following error codes. ● The code 46.1:01 indicates a problem with the yellow/magenta primer. ● The code 46.2:01 indicates a problem with the light cyan/light - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 27
to be replaced about every two or three months, depending on your use of the printer. Replacement foams are available in the Cleaning Kit. 1. Go to the front panel . 4. Remove the old foam, insert the new foam, and replace the cover. Hardware maintenance ENWW Replace the carriage oiler foams 21 - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 28
5. Open the carriage cover to access the right oiler foam. 6. Slide off the cover of the right oiler foam. 7. Remove the old foam. Hardware maintenance 22 Chapter 4 Hardware maintenance ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 29
. Press the OK key when finished. Replace the line sensor box An alert is displayed when the line sensor box needs to be replaced. The printer moves the carriage to the right so that the box is easily accessible, and turns off power to the carriage. When you see the alert - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 30
any time. If there is not enough of the roll to start a new job, the printer cancels the job. Whenever you replace the printhead cleaning roll, you should also roll 1. Go to the front panel and select Replace cleaner roll from the Ink System menu . Any unused portion of the roll is wound on to the - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 31
both rolls off their axles and dispose of the roll with the used cleaning material according to the instructions provided with the new roll. Keep the empty core to use as a takeup core. 5. Slide the new roll onto the upper axle. It clicks into place. 6. Pull the black knob on the upper left - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 32
11. Grip the handle and push the whole printhead cleaning roll assembly back into the printer. 12. Close the door. Do not empty the drain container: this is done by a service engineer during preventive maintenance. Hardware maintenance Replace the aerosol filters 1. Open the printhead access door - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 33
5% inclination, see the following instructions. For more difficult movement operations, please call your service representative (see HP Customer Care Centers on page 49). CAUTION: Slopes steeper than 5% may cause serious damage to the printer. 1. Turn off the printer. 2. Disconnect all power and - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 34
to unlock the nut at the top of the foot. b. Rotate the nut manually down the bolt. Leave about 2 cm (0.8 in) clearance at the bottom HP Internal Print Server computer, and from the RIP computer. See the Installation guide for more details. Printer maintenance kits Maintenance kits contain printer - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 35
printer. In that operating environment, there are various things you can check in order to maintain optimum performance. You can make these checks after restarting the computer and before starting the HP including Windows Service Packs) have been installed successfully. ● Start the HP Internal Print - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 36
updates can be downloaded from the Internet and installed in your printer using the HP Internal Print Server: select Firmware update from the Main tab. Follow the instructions on your screen to download the firmware file and store it on your hard disk. Then select the downloaded file and click - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 37
Substrate issues 6 Troubleshoot substrate issues The substrate cannot be loaded successfully ● A substrate cannot be loaded unless all printer subsystems (e.g. the ink system) are ready. ● If the printer is unaware of the carriage beam position (after a printer recovery or shutdown), go to the - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 38
manually please call your service representative (see HP Customer Care Centers on page 49). 5. Before restarting the printer and reloading banding on your prints, or the printer may report the end of the roll. To correct the problem, proceed as follows. 1. Unload Troubleshoot substrate issues ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 39
settings for drying and curing. For information on how to adjust printer settings, see the User's guide. There are ink marks on the substrate This problem can be caused by the carriage touching the substrate and smearing the ink. 1. If the ink marks occur at the sides of the substrate and not in - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 40
issues 7 Troubleshoot print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 41
the HP Internal Print Server) and adjust the substrate advance manually. 2. If the problem persists, increase the number of passes. 3. If the problem door on the front right of the printer and pull out the printhead cleaning roll assembly. 3. You should see ink on the upper, horizontal part of the - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 42
sensor (in the Loaded Substrate window in the HP Internal Print Server) and adjust the substrate advance manually. If you see banding while printing on self For information on how to adjust printer settings, see the User's guide. Colors are misaligned This problem can have various slightly different - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 43
it is high and the substrate type doesn't require a high position, lower it. 3. If the problem persists, realign the printheads. 4. If the problem persists despite automatic printhead alignment, try manual printhead alignment. 5. If the misalignment appears at the sides of the substrate but not in - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 44
fewer than four passes, increase the number of passes. 2. Increase the ink density. 3. Check that you are using the correct ICC profile for your substrate and print mode. For information on how to adjust printer settings, see the User's guide. 38 Chapter 7 Troubleshoot print-quality issues ENWW - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 45
are inaccurate 1. Check that the substrate has been correctly loaded. 2. Check that the loaded substrate is the same as the substrate selected in the HP Internal Print Server. 3. Check that the ICC profile used by the RIP is correct for the loaded substrate. Print-quality issues ENWW Colors are - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 46
replacing or reseating an ink cartridge 1. Disconnect the ink cartridge. 2. Reconnect the ink cartridge and check the front panel message. 3. If the problem persists, insert a new ink cartridge. 4. If the problem still persists, call your service representative (see HP Customer Care Centers on - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 47
message. 5. If the problem persists, insert a new printhead. 6. If the problem still persists, call your service representative (see HP Customer Care Centers on For information on how to adjust printer settings, see the User's guide. Incorrect printhead cleaning roll errors You should not touch the - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 48
has returned to normal, then turn it on again. If you still experience problems, please call your service representative (see HP Customer Care Centers on page 49). The printer seems slow In some circumstances, the printer will deliberately print more slowly than usual to prevent the printheads from - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 49
as banding). See Troubleshoot print-quality issues on page 34. ● Either the HP Embedded Spectrophotometer or the line sensor is not working properly. Please refer to Clean the line sensor and aerosol inlets on page 16. If the problem persists, call your service representative (see HP Customer Care - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 50
the recommendation but the problem persists, call your service representative. See HP Customer Care Centers on page 49. Table 10-1 Text messages Message Recommendation {Color} cartridge is altered You are advised to replace the ink cartridge. See the User's guide. {Color} cartridge is low - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 51
printhead cleaning roll very soon. Table 10-2 Numerical error codes Error code Recommendation 14.2 Tri-phase power is unexpectedly off. Call your service representative, and be prepared to answer questions about indicator lights and fuses. See HP Customer Care Centers on page 49. 14.3 The - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 52
beam position > Carriage system recovery. 48.1.3 Carriage beam error. Restart the printer. If the error persists, call your service representative (see HP Customer Care Centers on page 49). If no error is reported but there is still some problem with substrate advance, go to the front panel and - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 53
Error code Recommendation 65.04 Restart the printer. 68 This warning message indicates that the printer's internal counters are not functioning correctly. You are recommended to restart the printer in the near future. 78.1:04 The substrate preset is damaged or missing. Import or create a new - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 54
with your printer, and can also be downloaded from http://www.hp.com/go/L65500/manuals/. ● Site preparation guide ● Site preparation checklist ● User's guide ● Maintenance and troubleshooting guide ● Legal information HP Proactive Support HP Proactive Support helps reduce costly printer downtime by - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 55
suggestions in this guide. ● Review your RIP's documentation, if relevant. ● Please have the following information available: ◦ The printer you are using: the product number and the serial number, found on the label on the door of the electrical compartment ◦ If there is an error code on the front - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 56
which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the HP Internal Print Server, select Information > Service information. ● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 57
A Preset creation flowchart Preset creation flowchart ENWW 51 - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 58
electromagnetic disturbances 42 emergency stop buttons 4 error messages front panel 44 F files not properly deleted 43 firmware update 30 G graininess 37 H HP Customer Care 48 HP Internal Print Server maintenance 29 upgrade 43 HP Proactive Support 48 I ink cartridge cannot insert 40 maintenance 11 - HP Designjet L65500 | HP Designjet L65500 Printer - Maintenance and troubleshoot - Page 59
substrate edge holders cleaning 17 substrate-advance sensor cleaning 8 support services HP Customer Care 48 HP Proactive Support 48 T telephone support 7 temperature sensors cleaning 19 thunderstorm 42 W warning 2 warning labels 2 ENWW Index 53
HP Designjet L65500 Printer
Maintenance and troubleshooting guide (second edition)