HP Designjet T790 HP Designjet T790 and T1300 ePrinter: User's Guide - English
HP Designjet T790 Manual
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- HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 1
DESIGNJET T790 and T1300 ePrinter series Using your printer - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 2
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe®, Acrobat®, Adobe Photoshop® and Adobe® PostScript® 3™ are trademarks of Adobe - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 3
(Mac OS 20 Uninstall the printer software (Mac OS 21 3 Setting up the printer ...22 Introduction ...23 Configure the printer's Internet connection 23 Configure firmware updates ...23 Paper suitability options (T1300 series 24 Turn nesting on and off (T1300 series 25 Turn usage information on - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 4
jobs to paper rolls 47 7 Printing ...49 Introduction ...50 Print from a USB flash drive ...50 Print from a computer using HP Direct Print 51 Print from a computer using the Embedded Web Server or HP Utility (T1300 series 53 Print from a computer using a printer driver 54 Advanced print settings - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 5
...118 Insert a printhead ...121 13 Maintaining the printer 125 Check printer status ...126 Clean the exterior of the printer 126 Maintain the ink cartridges ...126 Move or store the printer ...126 Update the firmware ...127 Update the software ...128 Printer maintenance kits ...128 Secure Disk - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 6
Introduction to the accessories 136 15 Troubleshooting paper issues 140 The paper cannot be loaded successfully 141 The paper type is not in the driver 143 The printer printed on the wrong paper type 144 An "on hold for paper" message (T1300 series 144 The roll paper will not advance 146 The - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 7
are missing from the printed image 167 A PDF file is clipped or objects are missing 167 The Image Diagnostics Print 167 If you still have a problem ...170 17 Troubleshooting ink cartridge and printhead issues 171 Cannot insert an ink cartridge 172 Ink cartridge status messages 172 Cannot - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 8
Environmental specifications 197 Acoustic specifications ...197 Glossary ...199 Index ...202 viii ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 9
Introduction 1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● Printer models ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● Turn the printer on and off ● The printer's internal prints ENWW 1 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 10
maintenance routines) touches internal parts of the printer ◦ During a thunderstorm ◦ During a power failure HP Start-Up Kit The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation. Using this guide This guide can be downloaded from the HP - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 11
140 ● Troubleshooting print-quality issues on page 153 ● Troubleshooting ink cartridge and printhead issues on page 171 ● Troubleshooting general printer issues on page 179 ● Front-panel error messages on page 185 Accessories, support and specifications These chapters, Accessories on page 130, HP - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 12
HP Designjet T790 PostScript ePrinter HP Designjet T1300 ePrinter HP Designjet T1300 PostScript ePrinter Short name T790 T790 PS T1300 T1300 PS The printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 1118 mm (44 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 13
rolls loaded at once provide fast and easy switching between different rolls, or long runs of unattended printing (T1300 series only) ● High productivity features such as job previewing and nesting using the HP Utility or the printer's Embedded Web Server (T1300 series only) ● Ink and paper usage - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 14
1118mm (44 in) printer illustrate the main components. The 610 mm (24 in) printer (not shown) has the same components in a narrower body. Front view 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 15
Introduction Rear view HP Designjet T1300 series HP Designjet T790 series 1. Roll cover 2. Communication ports 3. Power switch 4. Power socket 5. Spindle 6. Spindle stop 7. Paper roll ENWW The printer's main components 7 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 16
drive. The wall spacers If you place the printer with its back against a wall, lower the two wall spacers at the rear of the printer to ensure that the rear of the printer is a minimum distance from the wall. Otherwise, you may experience paper advance problems. 8 Chapter 1 Introduction ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 17
. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed. 1. A Hi-Speed USB host port - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 18
this guide. Printer software The following software is provided with your printer: ● The HP-GL/2 and HP RTL driver for Windows ● The PCL3GUI raster driver for Mac OS (non-PostScript printers) ● PostScript drivers for Windows, Mac OS and Linux (PostScript printers) ● The HP Instant Printing Utility - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 19
the status of the ink cartridges, the printheads and the paper ◦ Access the HP Knowledge Center, see Knowledge Center on page 190 ◦ Update the printer's firmware, see Update the firmware on page 127 ◦ Perform calibrations and troubleshooting ◦ Submit print jobs (T1300 series only) ◦ Manage the job - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 20
, number of prints by paper type, number of prints by print-quality option and total amount of ink used per color (the accuracy of these estimates is not guaranteed) (T1300 series only) ● HP-GL/2 palette: shows the color or grayscale definitions in the currently selected color palette ● Service - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 21
to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by network (Mac OS) ● Connect a computer to the printer by USB cable (Mac OS) ● Uninstall - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 22
manually; this can also be done remotely using the Embedded Web Server or the HP Utility. TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done from the front panel: press , then , then Internal prints > Service information prints > Print - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 23
the printer using this address, it is not recommended. It is possible to assign a manual IPv6 address to the printer, HP Printing and Imaging devices will have IPv6 enabled by default. For further information on IPv6, see http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 24
Connect a computer to the printer by network (Windows) The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 49 for alternative ways of printing. Before you begin, check your equipment: ● The printer should be set up and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 25
if you intend to print from software applications using a printer driver. See Printing on page 49 for alternative ways of printing. 1. Do not connect the computer to the printer yet. You must first install the printer software on the computer, as follows. 2. Insert the HP Start-up Kit DVD into your - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 26
the mDNS service name of your printer. 2. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 27
page 30). 2. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer. 5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the HP Utility. 7. When the software - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 28
using a printer driver. See Printing on page 49 for alternative ways of printing. 1. Make sure the printer is either turned off, or disconnected from the computer. 2. Insert the HP Start-up Kit DVD into your DVD drive. 3. Open the DVD icon on your desktop. 4. Open the Mac OS X HP Designjet Installer - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 29
(Mac OS) 1. Insert the HP Start-up Kit DVD into your DVD drive. 2. Open the DVD icon on your desktop. 3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the printer software.. To delete the print queue, select the Print & Fax dialog from the system - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 30
3 Setting up the printer ● Introduction ● Configure the printer's Internet connection ● Configure firmware updates ● Paper suitability options (T1300 series) ● Turn nesting on and off (T1300 series) ● Turn usage information on and off ● Turn e-mail notifications on and off ● Turn alerts on and off ( - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 31
: Enter the proxy port number, zero by default. ● Proxy > Restore factory settings: Return to the initial default settings. If you have trouble with your Internet connection, see Internet communication failures on page 182. Configure firmware updates The printer's various functions are controlled - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 32
Update the firmware on page 127. Paper suitability options (T1300 series) Paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 33
to save roll paper (T1300 series) on page 63). ● Optimized order: pages are not necessarily nested in the order in which they are sent to the printer. When it receives an incompatible page, the printer holds it and waits for compatible pages to complete the nest. The nested pages are printed as - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 34
on and off (Windows only) Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by the printer driver and by the Embedded Web - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 35
the use of a USB flash drive with the printer. ● Firmware upgrade from USB: Enable or disable printer firmware updates from a USB flash drive. ● Direct print using HP ePrint & Share: Enable or disable Direct Print using HP ePrint & Share. ● Enable Internet connection: Enable or disable the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 36
printer driver when sending the job. If the job is set "on hold for accounting" by the printer, you can introduce the account ID in the HP driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color emulation or paper - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 37
4 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 38
language, start with the printer powered off. Press the Power key to turn it printer. If you have followed these instructions but failed to get through to the HP Utility, see Cannot access the HP The Adobe Flash plugin version 7 or later is recommended for viewing job previews. To access the Embedded - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 39
have specified a language that it cannot support, it works in English. To change goes automatically into sleep mode to save power. To change the time the printer waits before it goes into sleep 240 minutes. The default time is 30 minutes. Turn the buzzer on and off To turn the printer's buzzer on - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 40
address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: Specify the IP name of the printer. The name may contain up to 32 ASCII support.hp.com. ● Idle timeout: Specify the time that an idle connection is allowed to remain open when a remote computer is waiting for the printer. The default - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 41
going through a printer driver (PostScript printers only). You can change the graphic language setting from the front panel. Press , then > Printing preferences > Graphics language. Select the desired option. , then Setup NOTE: If the graphic language is set from the HP Utility, it overrides - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 42
● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Printing paper info ● Move the paper ● Maintain paper ● Change the drying time ● Turn the automatic - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 43
is pressed down) to prevent the printer from moving. CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape orientation. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper. Paper handling CAUTION: Keep the basket closed - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 44
the printer, then the blue end. CAUTION: Be sure to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling 3. The spindle has a stop at each end to keep the roll in - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 45
on page 130. Load a roll into the printer To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 36. TIP: If you have a T1300 series printer, do not try to open both roll covers at once; this may cause problems. Always close one cover - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 46
recommended to follow all the steps, starting with step 1, unless you have turned off the Printing paper info option. See Printing paper info on page 44. 1. From the front panel, press , then the roll icon, then Load. Alternatively, press , then , then Paper > Paper load > Load roll 1 or Load roll - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 47
to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 8. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 48
you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 143. 12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See Printing paper info on page 44. 13. The printer checks - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 49
it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. You may need to open the roll cover. 4. Lower the blue lever. Load a single sheet 1. When using a T1300 series printer, ensure that the cover of roll 1 is closed. If it - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 50
over the roll cover (and not forwards over the printer window). 9. If the sheet is not correctly aligned, you may be asked to correct the alignment. Please follow the instructions on the front-panel display. NOTE: If you have an unexpected problem at any stage of the paper loading process, see - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 51
is not in the driver on page 143. NOTE: Colors may not be accurate. This method is not recommended for high-quality prints. ● Download the correct paper preset from: http://www.hp.com/go/T790/paperpresets/ or http://www.hp.com/go/T1300/paperpresets/. NOTE: HP provides presets for HP paper types only - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 52
To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Always keep the window of your printer closed NOTE: Photo and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 53
as it finishes printing CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the print. NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to the printhead maintenance, which runs in - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 54
: The printheads are serviced after each print, and the paper cannot be cut until the process completes, so you may notice a delay. CAUTION: Remove the cut piece from the output tray. If strips or short prints are left in the output tray the printer could jam. NOTE: Photo and coated paper requires - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 55
using HP Direct Print, multiroll printing is considerably simplified: either you specify manually which roll you want to use, or you can select Save paper, in which case the printer chooses the narrowest roll on which the print will fit. You cannot specify the paper type. How the printer allocates - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 56
the status "On hold for paper", or printed on an unsuitable roll, depending on the paper mismatch action. See Paper mismatch action on page 24. The printer driver for Windows will tell you which paper types and widths are currently loaded in the printer, and on which rolls. Here are some settings - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 57
7 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using HP Direct Print ● Print from a computer using the Embedded Web Server or HP Utility (T1300 series) ● Print from a computer using a printer driver ● Advanced print settings Printing ENWW 49 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 58
printer driver on page 54. NOTE: To print PDF or PostScript files, a PostScript printer is required. Print from a USB flash drive 1. Insert a USB flash drive containing one or more TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript files into one of the printer's USB ports. NOTE: To print PDF or PostScript - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 59
, press Start. 7. If two rolls are loaded, you can choose to print on either roll, or you can let the printer choose automatically. NOTE: The printer will automatically rotate the image by 90° if it can save paper by doing so. 8. After printing, you can choose to print another file or go to the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 60
Add files to select files to be printed; adjust the print settings in the same window; and then click Print to print the selected files. HP Instant Printing allows you to print the following file formats: ● TIFF ● JPEG ● HP-GL/2 ● PDF (PostScript printers only) ● PPT (if you have Microsoft Office - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 61
files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in one of the above - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 62
settings that you can use when printing with a printer driver, the Embedded Web Server or the HP Utility. These methods offer a relatively large number of settings in order to satisfy all requirements. TIP: In general you are recommended to use the default settings unless you know that they do not - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 63
size for printing. See Rescale a print on page 58. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS Page Setup dialog: select your printer from the Format for list, then select your paper size from the Paper Size - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 64
the minimum required. ● The paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size. ● If a printer queue is shared, this paper size will appear in all the client computers. 56 Chapter 7 Printing ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 65
Setup dialog, please use the Print dialog. 2. Select Paper Size > Manage Custom Sizes. Use the Embedded Web Server (T1300 series only) 1. Go to the Submit Job page. 2. Select Advanced settings > Paper > Page size > Custom. Select margins options By default, the printer leaves a 5 mm margin between - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 66
page size slightly larger than the page on which you intend to print. See also Print with no margins (T1300 series) on page 61. Print on loaded paper To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your printer driver. ● In the Windows driver dialog - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 67
have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to fit the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to fit the A4 size. ● On the Embedded Web Server's Submit Job page (T1300 series): select Advanced settings > Resizing - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 68
printer sharing). ◦ If you are using the PCL driver for the T790 or T1300 series, check the Show print preview option, which you can find in the driver's Printing dialog, in the Finishing panel. This opens the HP Print Preview application, with more features, such as the ability to change paper size - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 69
Detail option results in slower printing with photo papers, but it does not increase the amount of ink used. Print in gray shades You can convert all colors in your image to shades of gray: see Printing in grayscale on page 80. Print with no margins (T1300 series) Printing with no margins (to the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 70
edges of the paper. ● Manually in application means that you must enlarge the image yourself in your application, and select a custom paper size that is slightly larger than the actual paper size. NOTE: If the first print job after loading paper is a borderless job, the printer may trim the leading - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 71
paper (T1300 series) on page 63. ● You may be able to save some roll paper by using the following options: ◦ In the Windows driver dialog: select the Features tab and then Remove top/ bottom blank areas and/or Rotate by 90 degrees or Autorotate. ◦ In the Mac OS Print dialog (non-PostScript printers - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 72
Printing 3. Nesting on 4. Paper saved by nesting When does the printer try to nest pages? When both of the following are true: ● The printer is loaded with roll paper, not sheet paper. ● The printer's Nest option is turned on. See Turn nesting on and off (T1300 series) on page 25. What pages can - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 73
number or the paper type loaded on the roll. This may be useful, for example, in the following cases. ● To stop people from accidentally printing unimportant jobs on expensive paper. ● To avoid printing on a particular roll when printing from AutoCAD without interacting with the HP printer driver - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 74
Here are some recommendations to help you deal with a long queue of printing jobs. ● If feasible, use brand-new long rolls of paper. ● If you want to print on partly-used rolls, you can check the paper type and the remaining length in the Embedded Web Server or in the front panel, to confirm - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 75
8 Job queue management (T790 PS and T1300 series) ● Introduction ● The job queue in the front panel (T790 PS and T1300 series) ● The job queue in the Embedded Web Server or HP Utility (T1300 series) Job queue ENWW 67 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 76
: The When To Start Printing options cannot be used with PostScript jobs. You can select at what point you want to print a file you have in the queue. Press Setup > Job management options > When to start printing. , then , then 68 Chapter 8 Job queue management (T790 PS and T1300 series) ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 77
is the quickest setting, but the printer may stop halfway through a print to process data. This setting is not recommended for complex images with dense color. ● When Optimized is selected (this is the default setting), the printer calculates the best time to begin printing the page. It is usually - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 78
press Delete all jobs. NOTE: If an administrator password has been set, it will be required. Turn off the job queue To turn off the job queue, press Enable queue > Off. , then , then Setup > Job management options > Job queue 70 Chapter 8 Job queue management (T790 PS and T1300 series) ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 79
stored in the printer, but will not be printed unless you click Reprint. ● Hold: Holds the select jobs until you click Continue to print. ● Continue: All selected jobs, which are on hold, continue printing. ● Reprint: Prints more copies of a job. Type the number of copies (default 1, maximum 99) and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 80
job image as yellow shaded. Browsers that have the Adobe Flash plug-in version 7 and above show an enhanced preview of the job image inside the paper loaded in the printer. Select when to print a job in the queue NOTE: The When To Start Printing options cannot be used with PostScript jobs. You can - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 81
a file in error, and want to avoid printing it, you printed job will appear in the queue as on hold when the printer is next turned on. When you resume the job, it will start printing at the page at which it was interrupted. ENWW The job queue in the Embedded Web Server or HP Utility (T1300 series - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 82
hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab, then Printer settings > Job management > Queue and select Off. Job queue 74 Chapter 8 Job queue management (T790 PS and T1300 series) ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 83
● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server (T1300 series) ● Color management from the front panel Color management ENWW 75 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 84
inks provide neutral grays on all paper types. ● The Photo Black ink provides pure blacks when printing on photo papers. ● Color emulation of other HP Designjet printers your monitor. This simplifies but does not completely solve the problem of matching colors. Each device represents colors a little - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 85
any larger size. If you have more than one roll loaded, the printer will ask which roll you want to use for the calibration. The process takes about 3-5 minutes and consists of the following steps. 1. A calibration chart is printed, which contains patches of each ink used in your printer. Color - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 86
, and can produce good results with standard HP paper types. This kind of color management is done when you are using a non-PostScript driver and you specify printer color management, or when you send a PCL, RTL or HP-GL/2 file directly to the printer through the Embedded Web Server. NOTE: There - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 87
HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing an HP-GL/2, PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper. ● In the Windows HP-GL/2 or PostScript driver - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 88
. ● In the Windows driver dialog: go to the Color tab and look at the Color Options section. Select Print in Grayscale. You can also select Print in pure black and white if you want only black and white, without gray shades. ● In the Mac OS Print dialog (non-PostScript printers): go to the Color - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 89
is available when printing with the PostScript driver. HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to the printer a CMYK or RGB approximation to that color. But the application does not take the printer or the paper type into - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 90
printers. You can set color emulation in the following ways: ● In the Windows PostScript driver dialog: select the Color tab, and Printer Managed Colors. ● In the Mac OS Print -ISO12647 provides GRACoL proofing and printing on Grade 1 coated paper, ISO 12647-2 Paper type 1. ● PSO Uncoated ISO12647 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 91
separations for Dainippon Ink Company printing presses. NOTE: These options have no effect if the application is defining its own CMYK space, known as calibrated CMYK or CIEBasedDEFG in PostScript terminology. Color management ENWW Color management from printer drivers (PostScript printers) 83 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 92
choose to print in color, in shades of gray or in pure black and white. ● Default RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. ● Printer emulation: you can choose to emulate a different HP Designjet printer. Default: Off (no printer emulation - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 93
will be printed accurately. It maps the white of the input space to the white of the paper on which you are printing. ● Printing PANTONE swatch books (T1300 PS) You can use the Embedded Web Server or the HP Utility to print a swatch book showing emulations of PANTONE colors as made by your printer - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 94
settings. T790 series and T1300 series options ● Color/Grayscale: you can choose to print in color or in shades of gray. Default: Print in color. ● Select RGB source profile: you can choose from a selection of RGB source profiles recognized by the printer. Default: sRGB (HP). ● Emulate printer: you - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 95
● Black point compensation: you can turn black point compensation on or off. Default: On. ● HP Professional PANTONE Emulation: you can turn HP Professional PANTONE Emulation on or off. Default: On. Color management ENWW Color management from the front panel 87 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 96
10 Practical printing examples ● Print a draft for revision with the correct scale ● Print a project ● Print a presentation ● Print and scale from Microsoft Office Printing examples 88 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 97
mouse cursor to the bottom left corner of the document pane to check the plot size. 2. Select File > Print and ensure that Page Scaling is set to None. NOTE: The page size will not be automatically selected according to the drawing size. ENWW Print a draft for revision with the correct scale 89 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 98
and then select the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom button. 5. Select the Features tab, and then Autorotate. 90 Chapter 10 Practical printing examples ENWW Printing examples - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 99
OK, and check that the print preview in the Print dialog box seems correct. Print a project This section demonstrates how to print a project from AutoCAD and the Embedded Web Server. Using AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 100
options by pressing the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing. Printing examples 92 Chapter 10 Practical - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 101
5. Press the Properties button. 6. Select the Device and Document Settings tab, and press the Custom Properties button. Printing examples ENWW Print a project 93 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 102
source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 65). 8. Select the print quality (your own choice between speed and quality of printing). 9. If you intend to print on roll paper, you must decide where the printer should cut the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 103
tab, then select the Autorotate option. If you have a T1300 series printer, select the Crop lines option also. Autorotation can help to avoid wasting paper, and the crop lines will show you where to cut the paper after printing. 11. Press the OK button and save your configuration changes to a PC3 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 104
12. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). Using the Embedded Web Server to submit files (T1300 series) From the HP Utility or the Embedded Web Server, select Job Center > Submit Job. With some Web browsers, you will - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 105
option when the contents to be printed have white borders and a size equal to that of the paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver. Print a presentation This section demonstrates how - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 106
Using AutoCAD 1. Open the AutoCAD file and select a layout. 2. Click the Plot icon at the top of the window. 3. Ensure that the correct printer is selected, then press the Properties button. Printing examples 98 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 107
the Show preview before printing box, and select the paper type that you intend to use. NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected roll (see Roll protection (T1300 series) on page 65). 6. Select the print quality (your own choice - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 108
7. If you intend to print on roll paper, you must decide where the printer should cut the paper. Press the Margins/Layout button and select Clip contents by margins. 8. If you are using photo or glossy paper, you can select Borderless printing (T1300 series only). 9. Select the Features tab, then - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 109
10. Press the OK button and save your configuration changes to a PC3 file. 11. When you have pressed the OK button in the Plot window, the printer will construct a print preview (T1300 series only). Printing examples ENWW Print a presentation 101 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 110
Using Adobe Photoshop 1. In Photoshop CS5, select File > Print and then select your printer. Printing examples 102 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 111
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, press the Custom button. Enter the width, the length and the name of your custom paper size. Press the Save and OK buttons. Printing examples ENWW Print a presentation 103 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 112
wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Printing examples Print and scale from - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 113
Using PowerPoint 1. Select the Office Button, then Print, and select the name of your printer. 2. Select Properties > Features > Print document on to scale the document to a particular size. Printing examples ENWW Print and scale from Microsoft Office 105 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 114
3. Select the Paper/Quality tab, then select Paper Source and Paper Type. 4. Select Margins/Layout, then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print. Printing examples 106 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 115
. 3. Select Page Setup, and choose the Paper Size you want. 4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any. Printing examples ENWW Print and scale from Microsoft Office 107 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 116
Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. Select the Office Button, then Print. Select your printer's name, then click Close. Printing examples 108 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 117
the Page Layout tab, then Size, and choose the paper size you want. 3. Select the Office Button, then Print > Properties to go to the printer driver. In the Paper/ Quality tab, select Paper source, Paper Type and Print Quality. Printing examples ENWW Print and scale from Microsoft Office 109 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 118
4. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel. Printing examples 110 Chapter 10 Practical printing examples ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 119
Printer usage 11 Retrieving printer usage information ● Get printer accounting information ● Check usage statistics ● Check usage statistics for a job ENWW 111 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 120
different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 112. ● View ink and paper usage for each of your recent jobs by using the HP Utility, see Check usage statistics for a job on - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 121
Printer usage NOTE: The accuracy of the usage statistics is not guaranteed. Accounting statistics with the HP Utility (T1300 series) 1. Access the HP Utility, see Access the HP Utility on page 30. 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 122
printheads 12 Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead 114 Chapter 12 Handling ink cartridges - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 123
. ● In the HP Utility for Mac OS, select Printer Status in the Information group. Remove an ink cartridge There are two occasions when you need to remove an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 124
cover on the left-hand side of the printer. Ink and printheads 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 125
(in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot. Ink and printheads 4. Push the cartridge into the slot until it snaps into position. You should hear a beep and see confirmation that the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 126
ink cartridges and jet ink onto the paper. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 199). Avoid touching pins, leads and circuitry. Check the printhead status The printer automatically checks and services the printheads - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 127
replacement must be performed with the printer powered on. 1. From the front panel, press , then , then Replace printheads. Alternatively, press , then , then Ink > Replace printheads. 2. The printer moves the carriage into the correct position. CAUTION: If the carriage is left in the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 128
Ink and printheads 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead. 120 Chapter 12 Handling ink cartridges and printheads ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 129
. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printhead NOTE: You cannot insert a new printhead successfully if either of the connected ink cartridges is empty, or nearly empty. In this case, you should - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 130
and see confirmation on the front-panel display that the printhead has been inserted. If you have difficulty, see Cannot insert a printhead on page 172. 5. Insert all other printheads that need to be installed, and close the carriage lid. 122 Chapter 12 Handling ink cartridges and printheads ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 131
-panel display confirms that all printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes 10 minutes. If the printer finds problems in preparing the printheads, it takes longer, up to 45 minutes - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 132
, the printhead realignment procedure runs automatically if paper is loaded, see Align the printheads on page 175. 10. You are recommended to perform a color calibration after inserting a new printhead. See Color calibration on page 76. Ink and printheads 124 Chapter 12 Handling ink cartridges and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 133
13 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure Disk Erase Printer maintenance ENWW 125 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 134
possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printheads. 2. Make sure that no paper is loaded. 3. Make sure that the printer is idle. 4. Disconnect any cables connecting the printer to a network or a computer. 126 Chapter 13 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 135
can configure the printer to download firmware updates automatically whenever they become available: see Configure firmware updates on page 23. The following options are available if you choose manual firmware updates. ● Using the Embedded Web Server, select the Firmware update maintenance tab and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 136
in the Support group. The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 43. Update the software To update printer drivers and other software for your printer, go to http://www.hp.com/go/T790/ drivers/ or - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 137
from Web JetAdmin, please contact HP Support: see Contact HP Support on page 192. NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during the process, which will take about 6 hours with Secure Disk Erase or 24 hours with Secure Sanitizing Erase - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 138
14 Accessories ● How to order supplies and accessories ● Introduction to the accessories Accessories 130 Chapter 14 Accessories ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 139
HP Support (see Contact HP Support on page 192). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 14-1 Ink cartridges Cartridge HP 72 69 ml Photo Black Ink Cartridge HP - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 140
in all regions. Table 14-3 Roll paper Paper type g/m² Length Width Part numbers HP Bond and Coated Paper HP Universal Bond Paper 80 HP Bright White Inkjet Paper 90 HP Recycled Bond Paper 80 HP Cockle-free Coated Paper 100 HP Cockle-free Heavyweight Coated 170 Paper 45.7 m (150 ft) 91 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 141
mm (16.54 in) (A2) 594 mm (23.39 in) (A1) 610 mm (24 in) 841 mm (33.11 in) (A0) 914 mm (36 in) 610 mm (24 in) 914 mm (36 in) 610 mm (24 in) 914 mm (36 in) Part numbers Q1404A (AEJN) Q1405A (AEJN) Q1406A Q1443A (J) Q7897A (EJN) Q1442A (EJ) C6019B Q1441A (EJ - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 142
inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for more than two weeks, you should laminate them to achieve longer life. HP Premium Plus Gloss Photo Paper 280 15.2 m (50 ft) 610 mm (24 in) Q5488A HP Premium Plus Satin Photo Paper - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 143
your printer. Name HP Designjet PostScript Upgrade HP Designjet External Hard Disk HP Designjet T790 24-in Spindle HP Designjet T790 & T1300 44-in Spindle HP Designjet T790 24-in Stand HP Jetdirect 635n IPv6/IPsec Print Server Product number CN500B CN501A CQ783A Q6709A Q6663A J7961A Part numbers - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 144
a T790 or T1300 to print the same file types that a T790 PS or T1300 PS can print. The PostScript upgrade can be plugged into the printer's USB host. Spindle With extra spindles, you can change rapidly from one paper type to another. Jetdirect print server Jetdirect print servers support extra - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 145
front panel displays Connect external hard disk or press Cancel to abort. 6. Connect the other end of the USB cable to the rear of the printer where you see this symbol: Accessories 7. The front panel displays Select Secure Disk Erase Level or Cancel to abort. 8. Choose the SDE level to be - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 146
displays External hard disk: Remove External Hard Disk. 7. Remove the external hard disk. 8. The printer restarts. Troubleshooting ● The use of the external hard disk by any device other than an HP Designjet is not supported and may cause severe damage to the hard disk, which is not covered by - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 147
host port still works, and you can print jobs from a USB flash drive. If you require a point-to-point connection between your computer and printer, without network infrastructure, please use a standard Ethernet cable and install the driver from the HP Start-up Kit DVD in network mode. If you later - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 148
15 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● An "on hold for paper" message (T1300 series) ● The roll paper will not advance ● The paper has jammed ● A strip stays on the output tray - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 149
during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges. General unsuccessful roll load issues ● If the paper does not load, the leading edge of - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 150
the alignment. If the roll is aligned, the T1300 printer series prompts you to close the roll cover, and you are now ready to print. If the roll is still not aligned, the front panel displays an error and instructions to start again. If you would like to start the load process again, cancel the - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 151
HP Universal Semi-gloss Photo Paper, depending on the finish. Matte Paper Your paper type selection for matte paper depends on the paper's ink absorption capacity. To select a paper category and type, first identify if your paper is general purpose or photographic. Then select the recommended paper - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 152
list. NOTE: Any is the driver default. An "on hold for paper" message (T1300 series) Based on a set of conditions that you can set when sending a job (see Paper mismatch action on page 24), the printer will decide which of the loaded rolls of paper is more suitable to print the job. If there is no - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 153
in the driver, and that there are no pending preview windows waiting for confirmation to continue printing. My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for paper Margins are managed in different ways depending on the file type: ● For HP-GL/2 and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 154
on page 8. The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. Paper issues 146 Chapter 15 Troubleshooting paper issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 155
the printhead carriage out of the way. 4. Lift the blue lever as far up as it will go. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. Paper issues CAUTION: Do not move the paper sideways, as it could damage the printer. ENWW The paper has - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 156
6. Rewind the roll. If the paper is stuck and cannot be rewound further, cut it from the roll. 7. Remove all pieces of paper from the rear of the printer. 8. Lower the blue lever. Paper issues 148 Chapter 15 Troubleshooting paper issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 157
the window. 10. Switch on the printer. 11. Reload the roll, or load a new sheet see Paper handling on page 34. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. A strip stays on the output tray - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 158
can cause output problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 44. If the paper is only partially - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 159
loaded paper has been calibrated before. However you may need to repeat the calibration if you experience image quality problems such as banding or graininess in your printed image. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are reset to factory default - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 160
the front panel displays the status screen and reprint your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 161
are blurred ● Line lengths are inaccurate ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of objects are stepped or not sharp ● Edges of objects are darker than expected - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 162
Print-quality issues ● The Image Diagnostics Print ● If you still have a problem 154 Chapter 16 Troubleshooting print-quality issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 163
on page 197. ● Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 126. Print quality troubleshooting wizard The Print Quality Troubleshooting Wizard can help with the following problems: ● Horizontal lines across the image - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 164
. If the status is DEFAULT, try performing paper advance calibration: see Recalibrate the paper advance on page 150. If the problem persists despite all the above actions, contact your customer service representative for further support. 156 Chapter 16 Troubleshooting print-quality issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 165
calibration status. If the status is DEFAULT, you should perform paper advance calibration: see Recalibrate the paper advance on page 150. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear stepped or jagged If - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 166
them and then reinserting them. See Remove a printhead on page 118 and Insert a printhead on page 121. 2. Align the printheads. See Align the printheads on page 175. Lines are discontinuous If your lines are broken in the following way: 158 Chapter 16 Troubleshooting print-quality issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 167
Try changing to a heavier paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 168
If the status is DEFAULT, you should perform paper advance calibration: see Recalibrate the paper advance on page 150. If the problem persists despite all the above actions, contact your customer service representative for further support. 160 Chapter 16 Troubleshooting print-quality issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 169
Try changing to a thicker paper type, such as HP Heavyweight Coated Paper or HP Super Heavyweight Plus Matte Paper. 3. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 170
matte black ink on glossy paper. The printer will not use matte black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select Photo Glossy Paper as the paper type (in the Photo Paper category). 162 Chapter 16 Troubleshooting print-quality issues - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 171
. You may see some very thin horizontal lines across the print. To avoid this problem: 1. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 167. 2. Consider printing with roll paper. 3. Consider using larger margins around your image. ENWW Edges of objects are stepped or - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 172
fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 173
Diagnostics Print on page 167. 7. Try using the color adjustment options to produce the colors you want. See Color adjustment options on page 79. If the problem persists despite all the above actions, contact your customer service representative for further support. Color accuracy using EPS or PDF - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 174
the PostScript printer driver to print your job, if you have not already tried it. ● The Windows HP-GL/2 and HP RTL driver dialog includes an option called Max. application resolution, which enables you to print successfully in this situation. You will not normally need to change the default setting - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 175
detected a problem. 2. Check that the selected paper type is the same as the paper type loaded into the printer. See View information about the paper on page 43. 3. At the printer's front panel, press Print diagnostic image. , then , then select Image Quality Maintenance > It takes about two - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 176
. However, if the rectangles look solid, do not worry about just a few missing dashes in part 2; these are acceptable because the printer can compensate for a few clogged nozzles. Here is an example of a gray printhead in a good state: 168 Chapter 16 Troubleshooting print-quality issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 177
trying even if the printer has not suggested it. See Clean the printhead drop detector on page 173. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 114), or contact HP Support (see Contact HP Support on page 192). ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 178
HP drivers can be downloaded from http://www.hp.com/go/T790/drivers/ or http://www.hp.com/go/ T1300/drivers/. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware is up to date. See Update the firmware - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 179
system issues 17 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 180
the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready to print. If the problem remains continue with the next step. 3. Remove the printhead, see Remove a printhead on page 118. 172 Chapter 17 Troubleshooting ink cartridge and printhead - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 181
, hair or paper pieces, block the sensor print-quality is affected. When the front panel displays a warning message that the clean process is needed, you are recommended to clean the printhead drop detector. If you do not clean the printhead drop detector immediately, the printer continues working - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 182
Ink system issues 1. Turn off the printer at the front panel. 2. To avoid an electric shock, switch the printer off and unplug it. 3. Open the window. 4. Find the printhead drop detector beside the stored printhead carriage. 174 Chapter 17 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 183
of the drop detector to remove any non-visible debris. Ink system issues 7. Close the window. 8. Plug in and switch on the printer. 9. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 184
or semi-transparent paper to align the printheads. 2. From the front panel, press , then , then Image Quality Maintenance > Align printheads. The printer checks to see if it has enough paper to run the realignment. 176 Chapter 17 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 185
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. Ink system issues 4. The process takes about five minutes. Wait until - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 186
has not completed successfully, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: the printhead is not a suitable type for use in printing. Ink system issues 178 Chapter 17 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 187
18 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Internet communication failures ● Automatic file - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 188
the new firmware and restarts. The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 189
-quality and maximum detail prints take longer. ● Did you specify the correct paper type when loading the paper? Some paper types require more time for printing; for example, photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 190
then , then Internal prints > Service information prints > Print connectivity config. In this case, the results are printed out. The wizard helps you to configure the printer's Internet connection. Follow the instructions on the screen. 182 Chapter 18 Troubleshooting general printer issues ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 191
local area network ● Internet connectivity test: check the printer's connection to the Internet ● Firmware update test: check the printer's connection to HP's firmware update servers If any test fails, the printer describes the problem and recommends how to solve it. Automatic file system check - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 192
permanent alerts, such as "ink cartridge low on ink", that reappear when the printer becomes idle and there is not another more severe alert. TIP: From the front panel display you can configure paper mismatch alerts, see Paper suitability options (T1300 series) on page 24. ● Embedded Web Server: The - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 193
Contact HP Support on page 192. Table 19-1 Text messages Message Recommendation [Color] cartridge altered [Color] cartridge has expired [Color] cartridge is low on ink [Color] cartridge is missing [Color] cartridge is out of ink [Color] cartridge is very low on ink [Color] printhead #[n] error - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 194
ink cartridges and printheads on page 114. Table 19-2 Numerical error codes Error code Recommendation 01.0, 01.1, 01.2 Restart the printer. 06:03 Restart the printer. 08:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 127. 08 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 195
's firmware. See Update the firmware on page 127. 66:08 The job cannot be printed on the paper type that is loaded. 67, 67:04 Update your printer's firmware. See Update the firmware on page 127. 68:03 Restart the printer. 71.04 Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 196
automatically copied into the drive. Using the Embedded Web Server 1. In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html. 2. The Embedded Web Server will send you a file called log.tar.gz containing the system error log. Front-panel errors 188 Chapter 19 Front-panel - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 197
20 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support HP Customer Care ENWW 189 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 198
your HP Designjet printers and solutions. Join the HP community at the Knowledge Center, your large-format printing community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads: the latest printer firmware, drivers, software, paper presets, etc. ● Technical support - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 199
. This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ printservices/. HP Instant Support HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 200
reducing printer management costs. HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in the HP - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 201
reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and "all pages above" from Service Information (see The printer's internal prints on page 12) Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 202
Specifications 21 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 194 Chapter 21 Printer specifications ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 203
ml of ink: gray, photo black, matte black, yellow, magenta and cyan Cartridges containing 300 ml of ink (T1300 series only): matte black only Table 21-2 Paper sizes Roll width Roll length Roll diameter Roll weight Sheet width Sheet length Paper thickness Paper weight Minimum 279 mm (11 in) 210 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 204
PS HP PCL3GUI, HP-GL/2 and HP RTL, CALS G4, TIFF, JPEG, Adobe PDF 1.7, Adobe PostScript 3 Physical specifications Table 21-7 Printer physical specifications HP Designjet T790 24-in series HP Designjet T790 44-in series HP Designjet T1300 series Weight 60 kg (132 lb) 81.6 kg (180 lb) 86 kg - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 205
Memory specifications Table 21-8 Memory specifications HP Designjet Dedicated file-processing memory * T790 series 8 GB T1300 series 32 GB Hard disk 160 GB 160 GB * 640 MB physical DRAM Power specifications Table 21-9 Printer power specifications Source Frequency Current Consumption 100 - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 206
Specifications Table 21-11 Printer acoustic specifications (continued) Idle sound pressure at bystander position 29 dB (A) Operating sound pressure at bystander position 46 dB (A) 198 Chapter 21 Printer specifications ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 207
ESDs, and therefore reduce this type of damage is by touching any exposed grounded part of the printer (mainly metal parts) before handling ESD sensitive devices (such as the printheads or ink cartridges). Additionally, to reduce the generation of electrostatic charge in your body try to avoid - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 208
for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address May in the world use IPv6 addresses. Jetdirect HP's brand name for its series of print servers that allow a printer to be connected directly to a local - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 209
. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet T790 and T1300 series, each printhead prints two different colors. Spindle A rod that supports a roll - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 210
87 calibrate color 77 calibrate paper advance 151 clean printheads 173 CMYK source profile 86 color/grayscale 86 emulate printer 86 enable buzzer 31 enable crop lines 62 enable cutter 45 enable economode 60 enable maximum detail 61 enable merge 59 firmware update 127 firmware update options 23 ENWW - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 211
35 paper not in driver 143 roll cannot load 141, 142 roll into printer 37 roll onto spindle 36 sheet 41 sheet cannot load 142 loading paper problems 141 M maintenance kits 128 margins none [T1300] 61 specification 196 mechanical accuracy 196 memory specifications 197 Microsoft Office print from - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 212
paper size 195 physical 196 power 197 printing resolutions 195 spindle roll load 36 statistics ink cartridge 115 usage 112 usage per job 112 stepped lines 157 store the printer 126 support services HP Care Packs 191 HP Customer Care 190 HP Instant Support 191 HP Proactive Support 191 HP Start-Up Kit - HP Designjet T790 | HP Designjet T790 and T1300 ePrinter: User's Guide - English - Page 213
installation 191 warranty extensions 191 T telephone number 193 two rolls [T1300] 47 U unattended printing [T1300] 65 unload paper roll 40 sheet 42 usage information turn on and off 26 using this guide 2 W wall spacers 8 warranty extensions 191 Web-connected printer wizard 182 ENWW Index 205
DESIGNJET T790 and T1300 ePrinter
series
Using your printer