HP DeskJet GT 5810 User Guide

HP DeskJet GT 5810 Manual

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  • HP DeskJet GT 5810 | User Guide - Page 1
    HP DeskJet GT 5810 All-in-One series
  • HP DeskJet GT 5810 | User Guide - Page 2
  • HP DeskJet GT 5810 | User Guide - Page 3
    1 HP DeskJet GT 5810 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...13 Load an original on the scanner glass ...17 Paper basics ...18 Open the HP printer software
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    Solve a problem ...50 Jams and paper-feed issues ...51 Printhead issues ...59 Printing issues ...65 Copy issues ...74 Scan issues ...75 Printer hardware issues ...76 Control panel error codes ...77 HP support ...78 Appendix A Technical information ...80 HP Company notices ...81 Specifications ...82
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    1 HP DeskJet GT 5810 series Help Learn how to use your HP DeskJet GT 5810 series . ● Get started on page 2 ● Print on page 24 ● Copy and scan on page 33 ● Manage ink and printhead on page 39 ● Connect your printer on page 48 ● Solve a problem on page 50 ● Technical information on page 80 ENWW 1
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    2 Get started ● Printer parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 2 Chapter 2 Get
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    guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink valve 10 Ink tank 11 Ink tank caps 12 Ink tank lid 13 Control panel 14 Printhead access door ENWW Printer
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    15 Printheads 16 Printhead latch 17 Power connection 18 USB port 4 Chapter 2 Get started ENWW
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    to know the HP DeskJet GT 5810 series ink tank system. Term Printheads Definition The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a tri-color ink printhead. Once the printheads are installed, they should not
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    priming status, media errors, and printhead problems. Cancel button: Stops the current operation. Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is in a warning or error state. Start Copy Color button
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    between the letter E and a number when the printer is in an error state. Error icon: Indicates an error. Paper Error icon: Indicates a paper-related error. Printhead icons: The left printhead icon flashing shows an error related to the tri-color printhead, and the right icon flashing shows an
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    , the printer is in an error state that you can resolve by following the on-screen messages from the computer. If you do not see any on-screen messages, try printing a document to generate an on-screen message. Printhead icons and Printhead Alert light ● The Error icon, one of the Printhead icons
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    : These instructions only apply when you install pritheads during initial printer setup. If the printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads. For more information, see Fix printhead problems on page
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    Cause During initial setup, the printer detects that the new printheads are installed and the ink system is ready for priming. Solution Make sure all ink tanks are filled above the minimum line, and the blue printhead latch is closed firmly. Press and hold the Resume button ( ) for 3 seconds to
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    lights on the control panel are blinking. Cause The scanner is not working. Solution Turn off and turn on the printer. If the problem persists, contact HP. The printer still prints even if the scanner is not working. ● The Number of copies icon is alternating between the letter E and the number
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    Cause The printer is in an error state. Solution Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer. If the problem persists, contact HP. Ink system maintenance icon The Number of copies icon is
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    size to continue. To load full-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. ENWW Load media 13
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 14 Chapter 2 Get started ENWW
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    paper) into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray
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    guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed flap on the top and facing down. 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5.
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    Load an original on the scanner glass To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. ENWW Load an original on the scanner glass 17
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    15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP 18 Chapter 2 Get started
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    is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. Order HP paper supplies The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality. To
  • HP DeskJet GT 5810 | User Guide - Page 24
    the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and
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    in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or sending a print or scan job can wake up the
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    Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page
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    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
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    3 Print ● Print from your computer ● Tips for print success 24 Chapter 3 Print ENWW
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    the Paper Size drop-down list. 5. Click OK to close the Properties dialog box. 6. Click Print or OK to begin printing. To print documents (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the
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    Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the blank side up and top of the page down, and then click Continue. 7. Click OK to print. To print on both sides of the page (OS X) 1. From the File menu in your software
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    in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Print. Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one
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    settings and requires a large amount of disk space. For a list of supported print resolutions, visit the HP DeskJet GT 5810 series support website at www.hp.com/ support. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 28 Chapter
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    on the Layout tab, and then click OK to print. To print using maximum dpi (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. ● Choose the appropriate paper
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    the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Printhead and ink tips ● Use original HP printheads. ● Install both the black and tri-color printheads correctly. For more information, see Fix printhead problems on page 59. ● Check the ink levels
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    pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose
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    ● Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    4 Copy and scan ● Copy documents ● Scan using the HP printer software ● Tips for copy and scan success ENWW 33
  • HP DeskJet GT 5810 | User Guide - Page 38
    . To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 13. 2. Load the original print side down on the right front corner of the scanner glass. For more information, see Load an original on the scanner glass on page 17
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    computer Before scanning from a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner
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    , and the folder location for saved scans. 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All
  • HP DeskJet GT 5810 | User Guide - Page 41
    save photos in PNG format, rather than JPEG. 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All
  • HP DeskJet GT 5810 | User Guide - Page 42
    the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image. ● To avoid incorrect or
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    5 Manage ink and printhead This section contains the following topics: ● Ink valve ● Ink levels ● Refill Ink Tanks ● Order ink supplies ● Print with black ink only ● Tips for working with ink and printhead ENWW 39
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    completely to the right (horizontal position) to lock. After moving the product and before you print, make sure the ink valve is unlocked, allowing the printer to function properly. Turn the valve completely to the left (vertical position) to unlock. 40 Chapter 5 Manage ink and printhead ENWW
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    , refill that tank with correct ink. Printing with ink level below the minimum line may cause damage to your printer. When you refill the ink tanks, fill the ink to the maximum lines only. Any ink level above the maximum line may cause ink leakage. NOTE: Product service or repairs required as
  • HP DeskJet GT 5810 | User Guide - Page 46
    the ink tanks 1. Lift the ink tank lid. 2. Remove the cap of the ink tank you plan to refill. 3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap. 42 Chapter 5 Manage ink and printhead
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    in a cool and dry location. 5. Close the ink tank cap securely. 6. Repeat steps 2 to 5 to refill other ink tanks. 7. Close the ink tank lid. Precautions for working with ink bottles Use the following tips to work with ink bottles: ● Keep the ink bottles beyond the reach of children. ● Open the
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    ● Do not tilt, shake, or squeeze the ink bottle when it is open in case ink leaks. ● Store the ink bottles in a cool, dark place. 44 Chapter 5 Manage ink and printhead ENWW
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    numbers. To order original HP supplies for the HP DeskJet GT 5810 series , go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions
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    OK. To print with black ink only (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the Print dialog, click Show Details. NOTE: Locations for the options can vary from one application to another
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    snap into place, and then close the blue printhead latch. After new printheads are installed and the ink system is primed, do not remove the printheads. ● Align the printer for best print quality. See Printing issues on page 65 for more information. Ink tips Use the following tips to work with
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    6 Connect your printer ● Connect your printer to your computer with a USB cable (non-network connection) 48 Chapter 6 Connect your printer ENWW
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    Follow the onscreen instructions. If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, insert the CD that came with the printer and follow the on-screen instructions. ENWW Connect your printer to your computer with
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    7 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Printer hardware issues ● Control panel error codes ● HP support 50 Chapter 7 Solve a problem ENWW
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    or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. Before moving the printer to clear any paper jam, make sure the ink valve is turned to the
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    from the printhead access area 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( ) to turn off the printer. 52 Chapter 7 Solve a problem ENWW
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    c. Open the front door of the printer. d. Open the printhead access door. e. If the print carriage is in the center of the printer, slide it to the right. CAUTION: Do not open the blue printhead latch during this process; otherwise, the printer may require new printheads to function. ENWW Jams and
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    of the printer 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( ) to turn off the printer. 3. Turn the ink valve to the locked position. 54 Chapter 7 Solve a problem ENWW
  • HP DeskJet GT 5810 | User Guide - Page 59
    the printer. 8. Turn the ink valve to the unlocked position. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting
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    instructions in the Help for clearing a print carriage jams 1. Open the front door of the printer. 2. Open the printhead access door, and make sure not to open the blue printhead latch if the printheads have been primed with ink. 3. Remove any objects, such as paper, that are blocking the print
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    noise for approximately one minute. Wait until the printer stops making noises before you proceed. 4. Try to print. If the problem persists, proceed to clean the paper rollers manually. To clean the paper rollers manually 1. Gather the following materials: ● A long, lint-free cotton swab ● Distilled
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    the input tray shield. 11. Allow the rollers to dry for 10 or 15 minutes. 12. Reconnect the power cord to the rear of the printer. 13. Reconnect the USB cable to the printer if necessary. 14. Press the Power button to turn on the printer. 58 Chapter 7 Solve a problem ENWW
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    8. Fix printhead problems CAUTION: The instructions in this section apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads. If an error occurs
  • HP DeskJet GT 5810 | User Guide - Page 64
    door and wait for the print carriage to move to the center of the printer. CAUTION: The instructions in the following steps apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can
  • HP DeskJet GT 5810 | User Guide - Page 65
    there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is, remove the plug from top of the printhead and the plastic tape from contacts. NOTE: Do not touch the electrical contacts on the printhead. f. Slide the printhead into the slot until it clicks into place
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    the printer longer than 30 minutes. This could result in damage to the printhead. 1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Make sure the ink valve is at the unlocked position. 62 Chapter 7 Solve a problem
  • HP DeskJet GT 5810 | User Guide - Page 67
    door of the printer. 5. Open the printhead access door and wait for the print carriage to move to the center of the printer. CAUTION: The instructions in the following steps apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not
  • HP DeskJet GT 5810 | User Guide - Page 68
    the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the printhead. c. On the inside of the printer, locate the contacts for the printhead. The printer contacts are the set of gold-colored bumps
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
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    to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 10
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    Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black
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    Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online 68 Chapter 7 Solve a problem ENWW
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    instructions in the Help for resolving print quality issues NOTE: To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality 1. Make sure you are using original HP printheads and ink
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    print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support. To clean the printheads (cartridges) (Windows) CAUTION: Clean the printheads (cartridges) only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads (cartridges
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    3. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. 4. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To align the printheads (cartridges) (Windows) 1. Load letter or A4 unused plain white paper
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    only when necessary. Unnecessary cleaning wastes ink and shortens the life of the printheads. 1. Load Letter or A4 plain, white paper in the paper tray. 2. Open HP Utility. NOTE: HP Utility is located in the Applications/HP folder. 3. Select the HP DeskJet GT 5810 series from the list of devices
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    instructions. 6. Click All Settings to return to the Information and Support pane. To align the printheads (cartridges) (OS X) 1. Load Letter or A4 plain, white paper in the paper tray. 2. Open HP Utility. NOTE: HP Utility is located in the Applications/HP folder. 3. Select the HP DeskJet GT 5810
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    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success
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    Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if
  • HP DeskJet GT 5810 | User Guide - Page 80
    issues Close printhead access door ● Printhead door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will
  • HP DeskJet GT 5810 | User Guide - Page 81
    codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number
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    the HP DeskJet GT 5810 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support
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    Additional warranty options Extended service plans are available for the HP DeskJet GT 5810 series at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 79
  • HP DeskJet GT 5810 | User Guide - Page 84
    regulatory information for the HP DeskJet GT 5810 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet GT 5810 series . This section contains the following topics: ● HP Company notices ● Specifications ● Environmental product
  • HP DeskJet GT 5810 | User Guide - Page 85
    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein
  • HP DeskJet GT 5810 | User Guide - Page 86
    specifications for the HP DeskJet GT 5810 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● Software and system requirements can be found in the Readme file, which is available on the HP printer software
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    scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution ● For a list of supported print resolutions, visit the HP DeskJet GT 5810 series support website at www.hp.com/support. Printhead yield
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    Restriction of hazardous substance (Ukraine) ● Restriction on hazardous substances statement (Turkey) ● EPEAT ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the
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    in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo
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    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
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    that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 87
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    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (India) Restriction of hazardous substance (Ukraine) Restriction on hazardous substances statement (Turkey) 88 Appendix A Technical information ENWW
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    EPEAT China SEPA Eco Label User Information ENWW Environmental product stewardship program 89
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    China Energy Label for Printer, Fax and Copier 90 Appendix A Technical information ENWW
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    Regulatory notices The HP DeskJet GT 5810 series meets product requirements from regulatory agencies in your country/region. regulatory number should not be confused with the marketing name (HP DeskJet GT 5810 All-in-One Printer, etc.) or product numbers (L9U63A, L9U64A, etc.). ENWW Regulatory notices
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    FCC statement Notice to users in Korea 92 Appendix A Technical information ENWW
  • HP DeskJet GT 5810 | User Guide - Page 97
    Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be Standards. The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (
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    Declaration of conformity 94 Appendix A Technical information ENWW
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    55 control panel buttons 6 features 6 status icons 7 copy specifications 83 customer support warranty 79 power troubleshoot 76 print specifications 83 troubleshoot 76 printer software (Windows) opening 20 R recycle ink cartridges 85 regulatory notices 91 regulatory model identification number 91
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HP DeskJet GT 5810 All-in-One series