HP DeskJet Ink Advantage 3830 User Guide

HP DeskJet Ink Advantage 3830 Manual

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  • HP DeskJet Ink Advantage 3830 | User Guide - Page 1
    HP DeskJet Ink Advantage 3830 All-in-One series
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 2
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    Table of contents 1 HP DeskJet 3830 series Help ...1 2 Get started ...3 Printer parts ...4 Control panel and status lights ...5 Load media ...7 Load original ...11 Paper basics ...13 Open the HP printer software (Windows) ...15 Sleep mode ...16 Quiet Mode ...17 Auto-Off ...19 3 Print ...21 Print
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    from a USB connection to a wireless network 93 Advanced printer management tools (for networked printers 94 Tips for setting up and using a networked printer 96 9 Solve a problem ...97 Jams and paper-feed issues ...98 Ink cartridge issues ...104 Printing issues ...107 Copy issues ...116 Scan
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    Maintain the document feeder ...129 HP support ...130 Appendix A Technical information ...133 Hewlett-Packard Company notices ...134 Specifications ...135 Environmental product stewardship program 138 Regulatory notices ...146 Appendix B Additional fax setup ...157 Set up faxing (parallel phone
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    vi ENWW
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    HP DeskJet 3830 series Help Learn how to use your HP DeskJet 3830 series. ● Printer parts on page 4 ● Control panel and status lights on page 5 ● Load media on page 7 ● Print on page 21 ● Copy on page 44 ● Scan to a computer on page 47 ● Check estimated ink levels on page 76 ● Replace ink cartridges
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    2 Chapter 1 HP DeskJet 3830 series Help ENWW
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    2 Get started ● Printer parts ● Control panel and status lights ● Load media ● Load original ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off ENWW 3
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    feeder tray extender 6 Scanner lid 7 Scanner glass 8 USB port 9 Fax port (2-EXT) 10 Document feeder 11 Output tray extender (also referred to as the tray extender) 12 Output tray 13 Front door 14 Control panel 15 Cartridge access door 16 Ink cartridges 17 Power connection 18
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    wireless connection has been established and you can print. ● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal. ● Fast blinking light indicates wireless error. Refer to the message on the
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    select a form to print. Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help : Opens the Help menu where you can view How to Videos, printer feature information, and tips. ePrint icon: Opens the Web Services Summary menu, where you can
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    Load media Select a paper size to continue. To load full-size paper 1. Pull out the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 1. Pull out the input tray. 2. Slide the paper-width guide to the left. 8 Chapter 2 Get started ENWW
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    tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Pull
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to
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    Open the document feed tray and tray extender. 2. Slide the paper-width guides of the document feeder tray outwards. 3. Load the original print-side up, paper-width guides inward until they stop at the edge of paper. To load an original on the scanner glass 1. Lift the scanner lid. ENWW Load
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    2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. 12 Chapter 2 Get started ENWW
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    any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
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    , drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. Order HP paper supplies The printer is designed to work well with most types of office
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    Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ●
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    is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. The Power button light is dimmed in Sleep mode. To change the time to Sleep mode 1. From the Home screen, touch Setup . 2. Touch Power Handling. 3. Touch Sleep Mode, and
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    From the Home screen, touch Setup . 2. Touch Preferences , and then touch Quiet Mode. 3. Touch On or Off next to Quiet Mode. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15
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    To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click the Quiet Mode tab. 3. Click On in the Quiet Mode area. 4. Specify the start time and stop time in the
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    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
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    20 Chapter 2 Get started ENWW
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    3 Print ● Print from your computer ● Print Quick Forms ● Print from your mobile device ● Print with AirPrint ● Tips for print success ENWW 21
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    . Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. are available for a USB connected printer. Locations for the options can vary from one application to another. ● Choose the paper size. 22
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    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. from the Print on Both Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the
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    on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or The following options are available for a USB connected printer. Locations for the options can vary from one application to another. a. Choose the appropriate paper
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    in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
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    on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences following options are available for a USB connected printer. Locations for the options can vary from one application to another. a. Choose the appropriate paper
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    ● Paper Type: The appropriate paper type ● Quality: Maximum dpi 4. Select any other print settings that you want, and then click Print. ENWW Print from your computer 27
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    Quick Forms Use HP Quick Forms to print fun and useful pages. To print Quick Forms 1. On the Home screen from your printer display, touch Quick Forms . 2. Select one of the Quick Form options. 3. Touch one of the subcategories of your selection, and then follow the on-screen instruction to select
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    road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 38 for more information. For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). ENWW Print from your mobile device 29
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    Print with AirPrint Printing using Apple's AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.7 or later). To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network as your
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    loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● ● ● ● Use Original HP ink cartridges. Install both the black and tri-color cartridges correctly. For more information, see Replace ink cartridges on page 79. Check
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    border. Not all paper types support this feature. You will see an go to the Printing Shortcut tab, select one printing shortcut, and then click OK. To cannot delete the default printing shortcuts. Printer settings tips (OS X) ● On the Print document using only black ink, choose the Paper Type/Quality from
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    Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    34 Chapter 3 Print ENWW
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    4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ENWW 35
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    ? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are
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    Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and
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    Print with HP ePrint HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure Web Services have been
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    from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and
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    Use the HP Connected website Use HP's free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more
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    Remove Web Services Use the following instructions to remove Web Services. 1. From the Home screen, touch Setup , and then touch Web Services. 2. Touch Remove Web Services. ENWW Remove Web Services 41
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    42 Chapter 4 Use Web Services ENWW
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    5 Copy and scan ● Copy ● Scan using the printer control panel ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success ENWW 43
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    Copy The Copy menu on the printer display allows you to easily start a black or color copy and resized image is either enlarged or reduced to fit the size of the selected output paper. NOTE: The scanner glass must be clean to make sure the Fit to Page feature works properly. - Custom: Allows you
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    ● Lighter / Darker: Adjusts the copy settings to make copies lighter or darker. ● ID Card Copy: Allows you to copy both sides of ID card. NOTE: After two minutes of inactivity, the copy options will automatically return to the default settings of A4 or 8.5 x 11 inches plain paper (depending on
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    control panel To scan an original from the printer control panel 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. For more information, see Load original on page 11. 2. Touch Scan . 3. Touch a computer
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    a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ENWW Scan using the HP printer software
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    document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
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    corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. 3. In the printer software, click Scan a
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    Go online to learn more about using the HP Scan software. Learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning. 50 Chapter 5 Copy and scan ENWW
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    printer to your computer using a web browser. This feature is available even if you did not install the printer software from the HP printer software. 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner
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    the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one
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    for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax on Voice over Internet Protocol ● Use reports ENWW 53
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    or load the original print side down on the right front corner of the scanner glass. For more information about loading the original, see Load original on page use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line
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    dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you the original print side down on the right front corner of the scanner glass. For more information about loading the original, see Load original
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    PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the panel 1. From the Home screen, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Scroll to Error Correction Mode and touch it to turn the
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    the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax ● Reprint received faxes from memory ● Forward faxes to another number ● Set automatic reduction for incoming
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    control panel 1. From the Home screen, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Backup Fax Reception. 5. Touch the required setting. On On Error Only Off The default setting. When Backup fax is On, the printer stores received faxes in memory. This enables you to reprint the
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    the incoming fax is reduced to fit on one page, if possible. If this feature is Setup . 3. Touch Preferences . 4. Touch Auto Reduction to turn on or off. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer
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    the junk fax list. To add a number to the junk fax list 1. From the Home screen, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following. ● Touch (Received Call History), select the fax number to be blocked, and then touch Add
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    control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. ● Set up and change phone book contacts ● Set up and change group phone book contacts
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    contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the Home screen, touch Fax . 2. Touch Send Now. 3. Touch (Phone Book). 4. Touch Group Contacts. 5. Touch (Plus Sign) to add
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    1. From the Home screen, touch Fax . 2. Touch Send Now. 3. Touch (Phone Book). 4. Touch Contacts or Group Contacts. 5. Touch (Edit). 6. Touch the name of the contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm and then touch OK . ENWW Set up phone book contacts 63
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    by using the HP printer software. You can also set up the fax header from the printer control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. From the Home screen, touch Fax . 2. Touch Setup , and then
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    by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to
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    one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer Setup , and then touch Preferences . 3. Touch Auto Redial . 4. Touch Busy Redial , No Answer Redial , or Connection Problem
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    can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over
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    . NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based
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    low cost phone service that allows you to send and receive faxes with your printer by using the Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems services support department or your local service provider for further
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    the control panel or the HP software. For more information, see Check estimated ink levels on page 76. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing
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    when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the Home screen, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Report. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive) On (Fax
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    clear the fax log 1. From the Home screen, touch Fax . 2. Touch Setup , and then touch Tools. 3. Touch Clear Fax Logs. Print the details . View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history. To view the call history 1. From the
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    3. Touch (Phone Book). 4. Touch Call History ENWW Use reports 73
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    74 Chapter 6 Fax ENWW
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    7 Manage ink cartridges This section contains the following topics: ● Check estimated ink levels ● Order ink supplies ● Choose right ink cartridges ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with ink cartridges ENWW 75
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    the HP DeskJet 3830 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4. Click All Settings to return to the Information and Support pane. NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge
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    Support pane. To order original HP supplies for the HP DeskJet 3830 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: Ordering ink cartridges online is not supported
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    Choose right ink cartridges HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. 78 Chapter 7 Manage ink cartridges ENWW
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    1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Remove the ink cartridge. a. Open the front door of the printer. b. Open the cartridge access door and wait for the print carriage to move to the center of the
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    ink cartridge. c. Slide the ink cartridge into the slot until it clicks into place. d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge. 80 Chapter 7 Manage ink cartridges ENWW
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    e. Close the front door of the printer. 5. Pull out the output tray and the tray extender. ENWW Replace ink cartridges 81
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    only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed
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    HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. ENWW Cartridge warranty
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    slot. Make sure the ink cartridges snap into place. ● After you insert new ink cartridges, align the printer for best print quality. See Printing issues on page 107 for more information. ● When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state, consider
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    a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up
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    the printer software, click Utilities. 3. Select Printer Setup & Software. 4. Select Connect a new printer. Follow the onscreen instructions. To connect a new printer (OS X) 1. Open System Preferences . 2. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners
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    . The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 3830 (where ** are the unique characters to identify your printer), and then follow the on-screen instructions on the printer and your mobile device
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    the folder of your printer. b. Click Printer Setup & Software, and then select Connect a new printer. c. When the Connection Options software screen appears, select Wireless. Select your HP printer software name from the list of detected printers. d. Follow the on-screen instructions. 5. Print your
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    as DIRECT-**-HP DeskJet 3830 (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Printers & Scanners in the Hardware section. c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers
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    settings 1. From the Home screen, touch (Wireless), and then touch Settings . 2. Touch Advanced Settings. 3. Select the item you want to change. 4. Follow the on-screen instructions. 90 Chapter 8 Connect your printer ENWW
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    To restore network settings to default settings 1. From the Home screen, touch (Wireless), and then touch Settings . 2. Touch Restore Network Settings. 3. Follow the on-screen instructions. ENWW Wireless settings 91
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    supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions
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    ) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. In the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions. To change from
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    on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP DeskJet 3830 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. In a supported Web browser on your computer, type the following address: http://192.168.223
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    or refuse. You can also use your browser to remove unwanted cookies. Depending on your printer, if you disable cookies, you also disable one or more of the following features: ● Using some setup wizards ● Remembering the EWS browser language setting ● Personalizing the EWS Home page For information
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    touch Wireless Setup Wizard. Follow the on-screen instructions to set up your printer wireless connection printer for wireless printing. Click here to go online for more information. ● Learn how to find your network security settings. Click here to go online for more information. ● Learn about the HP
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    9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Maintain the document feeder ● HP support ENWW 97
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    HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions OK on the printer control panel display to
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    output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Open the front door of the printer. 4. Open the cartridge access door. 5. If the print carriage is in the center of the printer, slide it to the right. 6. Remove the jammed paper. ENWW Jams and paper-feed
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    7. Close the cartridge access door, and then close the front door. 8. Pull out the output tray and the tray extender. 9. Press the Power button to turn on the printer. To clear a paper jam inside of the printer 1. Press the Power button to turn off the printer. 2. Turn the printer over, locate the
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    it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Close the cover of the document feeder, pressing down firmly until it
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    instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem
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    the left side of the paper. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up - Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. - Make
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    Ink cartridge issues Fix ink cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink
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    -free cloth to wipe the contacts. 7. Reinstall the ink cartridge. 8. Close the cartridge access door, and then close the front door. 9. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on. NOTE: If one ink cartridge is causing problems
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    can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program. 106 Chapter 9 Solve a problem ENWW
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
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    printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending on your operating system, do one -tap Services. iv service is not already running, under Service -click Services. iii
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    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
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    wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using Original HP ink cartridges and HP recommended papers. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality in
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    the input tray. b. From the Home screen, touch Setup . c. Touch Tools , touch Align Printer, and then follow the on-screen instructions. 6. Print a diagnostics page if the ink cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white
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    From the printer control panel, touch Setup . c. Touch Tools . d. Touch Print Quality Report. 7. Do one of the following to clean the ink cartridges, if the diagnostic page shows steaks or missing portions of the color and black boxes. To clean the cartridges from the printer software a. Load letter
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    printer cartridges. To align print cartridges from the software a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP DeskJet 3830 series
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    of the hard disk. c. Select the HP DeskJet 3830 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the
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    NOTE: You can also do the same from the HP printer software or Embedded Web Server (EWS). To access the software or EWS, see Open the HP printer software (Windows) on page 15 or Open the Embedded Web Server on page 94. ENWW Printing issues 115
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    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success
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    and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create
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    line connection ● Checks for an active phone line To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before
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    reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy
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    ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. 1 wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
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    company and have them check the line. ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
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    phone line. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help
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    Error Correction Mode on page 56. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. ● Make sure the printer is not connected to a telephone wall jack that
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    contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually on page 57. ● If you have a voice mail service
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    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
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    is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless
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    Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch (Wi-Fi Direct) to open the Wi-Fi Direct Details menu. If the menu shows Wi-Fi Direct is off, touch Settings,
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    printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. 128 Chapter 9 Solve a problem
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    the printer off by pressing the Power button ( the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. 2. Lift the document feeder cover. ) and unplug This provides easy access to the rollers (1) and separator pad (2). 3. Lightly dampen a clean lint-free
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    the HP DeskJet 3830 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support
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    . If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the HP DeskJet 3830 series at additional costs. Go to www.hp.com/ support , select your country/region and
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    132 Chapter 9 Solve a problem ENWW
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    The technical specifications and international regulatory information for the HP DeskJet 3830 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 3830 series. This section contains the following topics: ● Hewlett-Packard
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    under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
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    HP DeskJet 3830 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website
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    up to 1200 x 1200 ppi optical For more information about ppi resolution, see the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● memory. ● Manual fax send and receive. ● Automatic busy redial up to five times (varies by model). ● Automatic no-answer redial one time or
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    Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information ● If you have Internet access, you can access acoustic information from the HP website. ENWW Specifications 137
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    (China) ● Restriction of hazardous substance (Ukraine) ● Restriction of hazardous substance (India) ● EPEAT ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the
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    Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption Hewlett-Packard printing and imaging equipment
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 146
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
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    EU Battery Directive ENWW Environmental product stewardship program 141
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    "−" indicates that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 142 Appendix A Technical information ENWW
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    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 143
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    EPEAT China SEPA Eco Label User Information 144 Appendix A Technical information ENWW
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    China Energy Label for Printer, Fax and Copier ENWW Environmental product stewardship program 145
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 152
    Regulatory notices The HP DeskJet 3830 series meets product requirements from regulatory agencies in your country/region. This regulatory number should not be confused with the marketing name (HP DeskJet Ink Advantage 3835 All-in-One Printer, etc.) or product numbers (F5R96A, F5R96B, F5R96C, etc.).
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    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory notices 147
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 154
    Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory
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    European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. ENWW Regulatory notices 149
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    Declaration of conformity 150 Appendix A Technical information ENWW
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    Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in Taiwan ● Notice to users in
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 158
    Notice to users in Canada Notice to users in Mexico 152 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 159
    Notice to users in Taiwan Notice to users in Japan Notice to users in Korea ENWW Regulatory notices 153
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 160
    Notice to users of the U.S. telephone network: FCC requirements 154 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 161
    Notice to users of the Canadian telephone network ENWW Regulatory notices 155
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 162
    Notice to users of the German telephone network Australia wired fax statement 156 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 163
    and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP printer software
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 164
    begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 165
    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 166
    PBX Distinctive Voice Computer dial- Answering ring service calls up modem machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) on page 160 Case B: Set up the printer with DSL on page 161 Case C: Set up the printer with a PBX phone system or an
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    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 168
    the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 169
    receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 170
    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 171
    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 172
    in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 173
    . If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 174
    has one RJ- printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Connect one problems setting up the printer with optional equipment, contact your local service parallel splitter has one RJ-11 port instructions to set up your fax. 168 Appendix B Additional fax
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    dial-up modem. 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. If your modem software is set to receive
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 176
    directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 177
    same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone cord the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 178
    printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 179
    message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 180
    printer on printer. printer. one printer. software, the printer printer to the maximum number of rings supported printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 181
    on the back. Figure B-14 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Connect one end of the
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 182
    setting on the printer to the maximum number of rings supported by the printer. NOTE: The instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service if it has one or two phone ports. ● If your computer has only one phone port,
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 183
    . You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. ENWW Set up faxing (parallel phone systems) 177
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 184
    report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is loaded in
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 185
    specifications 136 correct port test, fax 119 customer support warranty 131 D dial tone test, failure (parallel phone systems) 173 answering machine troubleshoot 125 answering machine, set up (parallel dial type, setting 66 distinctive ringing setup (parallel phone systems) 163 distinctive ringing
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 186
    86 O operating systems supported 135 P paper clear jams 98 HP, order 14 skewed pages 102 troubleshoot feeding 102 paper-feed problems, troubleshoot 102 parallel phone systems answering machine setup 171 countries/regions with 158 distinctive ringing setup 163 DSL setup 161 ISDN setup 162 modem and
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 187
    printer software (Windows) opening 15 pulse dialing 66 R receive faxes auto answer mode 64 automatically 57 blocking numbers 59 forwarding 58 manually 57 rings to answer 65 troubleshoot 122, 124 recycle ink cartridges picked up from tray 102 paper-feed problems 102 power 128 print 128 receive faxes
  • HP DeskJet Ink Advantage 3830 | User Guide - Page 188
    volume fax sounds 67 W wall jack test, fax 119 warranty 131 Webscan 51 Windows system requirements 135 182 Index ENWW
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HP DeskJet Ink Advantage 3830 All-in-One
series