HP Deskjet 1000 User Guide - Page 35

7. Clear the print queue To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See what's printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Double-click the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. c. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. d. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. 8. Reset the printer To reset the printer a. Turn off the product. b. Unplug the power cord. c. Wait a minute, then plug the power cord back in. d. Turn on the product. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear the print carriage Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Click here to go online for more information. Solve a problem Clear the print carriage 33