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HP Deskjet 320 User Guide - Page 41

Setup troubleshooting

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Chapter 10 Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware and software setup. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. The HP All-in-One will not turn on Cause The HP All-in-One is not properly connected to a power supply. Solution ● Make sure the power cord is firmly connected to both the HP All-in-One and the power adaptor. Plug the power cord into a grounded power outlet, surge protector, or power strip. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet. ● Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. ● If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is switched to on but still does not work, then there might be a problem with the power outlet. Cause You pressed the On button too quickly. Solution The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-inOne to turn on. If you press the On button again during this time, you might turn the device off. Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: 38 HP Deskjet F300 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel buttons	7
Status light overview	8
Find more information	10
Sources of information	10
Connection information	12
Supported connection types	12
Connect using a USB cable	12
Use printer sharing	12
Load originals and load paper	14
Load originals	14
Choose papers for printing and copying	14
Recommended papers for printing and copying	15
Papers to avoid	15
Load paper	16
Load full-size paper	16
Load 10 x 15 cm (4 x 6 inch) photo paper	17
Load envelopes	18
Load other types of paper	19
Avoid paper jams	20
Print from your computer	22
Print from a software application	22
Stop a print job	23
Use the copy features	24
Make a copy	24
Set the copy paper type	24
Make multiple copies of the same original	24
Stop copying	25
Use the scan features	26
Scan an image	26
Stop scanning	27
Maintain the HP All-in-One	28
Clean the HP All-in-One	28
Clean the exterior	28
Clean the glass	28
Clean the lid backing	29
Print a self-test report	29
Work with print cartridges	30
Handle the print cartridges	30
Replace the print cartridges	31
Align the print cartridges	33
Clean the print cartridges	34
Clean the print cartridge contacts	35
Order supplies	38
Order paper, or other media	38
Order print cartridges	38
Order other supplies	39
Troubleshooting information	40
View the Readme file	40
Setup troubleshooting	41
Hardware setup troubleshooting	41
Software installation troubleshooting	44
Uninstall and reinstall the software	46
Operational troubleshooting	48
Paper troubleshooting	48
Clear paper jams	49
Print cartridge troubleshooting	50
HP warranty and support	52
Warranty	52
Warranty upgrades	52
Warranty information	53
Get support and other information from the Internet	54
Before you call HP customer support	54
Access your serial number and service ID	54
Call in North America during warranty	55
Call elsewhere in the world	55
Prepare the HP All-in-One for shipment	57
Pack the HP All-in-One	57
Technical information	60
System requirements	60
Paper specifications	60
Paper tray capacities	60
Paper sizes	60
Print margin specifications	62
Print specifications	62
Copy specifications	63
Scan specifications	63
Physical specifications	63
Power specifications	63
Environmental specifications	63
Acoustic information	63
Environmental product stewardship program	64
Protecting the environment	64
Ozone production	64
Energy consumption	64
Paper use	64
Plastics	64
Material safety data sheets	64
Hardware recycling program	64
HP inkjet supplies recycling program	65
Disposal of Waste Equipment by Users in Private Households in the European Union	65
Regulatory notices	65
Regulatory model identification number	65
FCC statement	65
Note à l’attention des utilisateurs canadien/notice to users in Canada	66
Notice to users in Australia	66
Notice to users in Korea	66
Declaration of conformity (European Economic Area)	66
HP Deskjet F300 All-in-One series declaration of conformity	67