HP Deskjet 320 User Guide - Page 44

Software installation troubleshooting, HP Solution Center, Scan Picture, Scan Document, Printers

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Troubleshooting If the HP All-in-One and computer are not communicating with each other, try the following: Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. During a normal installation of the HP All-in-One software, the following events occur: 1. The HP All-in-One software CD-ROM runs automatically. 2. The software installs. 3. Files are copied to your computer. 4. You are requested to connect the HP All-in-One to your computer. 5. A green OK and check mark appear on an installation wizard screen. 6. You are requested to restart your computer. 7. The registration process runs. If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following: ● Start the HP Solution Center and check to make sure the following buttons appear: Scan Picture and Scan Document. If the icons do not appear immediately, you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the buttons are missing in the HP Solution Center (Windows). ● Open the Printers dialog box and check to see that the HP All-in-One is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP All-inOne icon. This indicates that the HP All-in-One is ready. When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. To start the installation from a Mac 1. Double-click the CD icon on your desktop to view the contents of the CD. 2. Double-click the installation icon. User Guide 41

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If the HP All-in-One and computer are not communicating with each other, try the
following:
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
Hardware
setup troubleshooting
.
During a normal installation of the HP All-in-One software, the following events occur:
1.
The HP All-in-One software CD-ROM runs automatically.
2.
The software installs.
3.
Files are copied to your computer.
4.
You are requested to connect the HP All-in-One to your computer.
5.
A green OK and check mark appear on an installation wizard screen.
6.
You are requested to restart your computer.
7.
The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
●
Start the
HP Solution Center
and check to make sure the following buttons
appear:
Scan Picture
and
Scan Document
. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
connect to your computer. Otherwise, see
Some of the buttons are missing in the
HP Solution Center (Windows)
.
●
Open the
Printers
dialog box and check to see that the HP All-in-One is listed.
●
Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution
If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1.
From the Windows
Start
menu, click
Run
.
2.
In the
Run
dialog box, enter
d:\setup.exe
, and then click
OK
.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate
drive letter.
To start the installation from a Mac
1.
Double-click the CD icon on your desktop to view the contents of the CD.
2.
Double-click the installation icon.
User Guide
41
Troubleshooting