HP Deskjet 3840 HP Deskjet 3840 Printer series - (Windows) User's Guide
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- HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 1
printer 1 HP Deskjet 3840 series printer To find an answer to a question, select one of the following topics: • Notices • Special features • Getting started • Connecting to the printer • Printing photos • Printing other documents • Printing tips • Printer software • Maintenance • Troubleshooting - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 2
have purchased an HP Deskjet printer that is equipped with several exciting features: • Brilliant photo-quality printing: Great printing performance with the black and tri-color print cartridges installed. • Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge (purchased - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 3
HP Deskjet 3840 series printer 3 Getting started For an overview of the printer features, see the printer features page. Click the appropriate topic for a description of a printer feature: • Buttons and light • Paper trays • Print cartridges • Ink-backup mode 3.1 Printer features The HP printer has - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 4
HP Deskjet 3840 series printer 1. Print cartridges 2. Ink-backup mode 1. USB port 3.2 Buttons and light Use the printer buttons to turn the printer on and off and to cancel a print job. 4 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 5
HP Deskjet 3840 series printer 1. Power button and light 2. Print Cancel button Power button and light The Power button turns the printer on and off. After you press the Power button, a few seconds might elapse before the printer turns on. The light on the Power button gives you visual cues about - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 6
HP Deskjet 3840 series printer 2. Lower the In tray 3. Lower the Out tray 4. Pull out the Out-tray extension, and then unfold the Out-tray extension stop. 6 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 7
HP Deskjet 3840 series printer 5. Lower the printer cover and turn on the printer. In tray The In tray holds paper and other media to be printed. 1. In tray Print on different sizes of media by sliding the paper guide to the right or to the left. 7 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 8
HP Deskjet 3840 series printer 1. Press and slide the paper guide Out tray Printed pages are deposited in the Out tray. 1. Out tray Raise the printer cover and the Out tray to load paper. Lower the printer cover and the Out tray before printing. To prevent paper from falling out of the tray, pull - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 9
HP Deskjet 3840 series printer Folding the paper trays Follow these steps to refold the paper trays: 1. Remove the paper or other media from the paper trays, and then turn off the printer. 2. Raise the printer cover. 3. Fold the Out-tray extension stop, and then push the Out-tray extension into the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 10
HP Deskjet 3840 series printer 5. Raise the In tray. 6. Reach underneath the In tray, and then lift the tray until it locks into place. 7. Lower the printer cover. 3.4 Print cartridges Three print cartridges are available for use with the printer. 1. Tri-color print cartridge 2. Black print - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 11
HP Deskjet 3840 series printer Using print cartridges Everyday printing Use the black and tri-color print cartridges for everyday print jobs. Quality color photos For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and use a photo - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 12
HP Deskjet 3840 series printer 3.5 Ink-backup mode In the ink-backup mode, the printer operates by using only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge cradle. For instructions about removing a print cartridge, see the print - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 13
HP Deskjet 3840 series printer 4 Connecting to the printer • USB 4.1 USB The printer connects to the computer with a universal serial bus (USB) cable. The computer must be running Windows 98 or later to use a USB cable. For instructions about connecting the printer with a USB cable, see the setup - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 14
Exif-enabled software. • Use HP Everyday Photo Paper, Semi-gloss to save money and ink when printing photos. Learn how to add professional touches to your digital photographs: • Use the photo print cartridge for great colors. • Use advanced color settings to improve printed colors. • Print black-and - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 15
HP Deskjet 3840 series printer 2. Click the Printing Shortcuts tab or the Paper/Quality tab. 3. Click Best in the Print quality drop-down list. 4. Select any other print settings that you want, and then click OK. 5.3 HP digital photography options The printer has several features to enhance the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 16
is selected in the printer driver, the tri-color print cartridge prints in the 4800 x 1200 optimized dpi mode (up to 4800 x 1200 optimized dpi color and 1200-input dpi). If a photo print cartridge is also installed, the print quality is enhanced. A photo print cartridge can be purchased separately - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 17
settings that you want, and then click OK. The printer software automatically optimizes the printed image. 5.6 Photo print cartridge The photo print cartridge, used in conjunction with the tri-color print cartridge, provides six-ink, virtually grain-free photos that have exceptional fade resistance - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 18
of the print cartridge cradle. For more information, see the print cartridge installation page. Using the photo print cartridge Follow these steps to print in six-ink color print mode: 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab or the Paper/Quality tab. Note - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 19
HP Deskjet 3840 series printer 3. Click the Advanced color settings button. The Advanced color settings dialog box appears. 4. Adjust the following settings as appropriate: • General color settings: Adjust the Saturation, Brightness, and Color tone to affect how overall colors are printed. • - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 20
• Black print cartridge only: Use this option for fast, economical printing. 5. Select any other print settings that you want, and then click OK. 5.9 Storing and handling photo paper Follow these instructions to maintain the quality of your HP brand photo paper. Storage • Keep unused photo paper in - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 21
tricolor print cartridge. • For maximum fade resistance, use HP Premium Plus Photo Paper and install a photo print cartridge in the printer. • To learn how to use the photo printing features, see the photo enhancing page. • Use HP Everyday Photo Paper, Semi-gloss to save money and ink when printing - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 22
HP Deskjet 3840 series printer • Verify that the photo paper that you are using is flat. For information about preventing photo paper from curling, see the photo paper storage instructions. • Do not print borderless photos in ink-backup mode. Always have two print cartridges installed in the printer - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 23
HP Deskjet 3840 series printer • Paper size: The appropriate photo paper size • Orientation: Portrait or Landscape 3. Set the following options as appropriate: • HP Digital Photography options • Advanced Color settings • Grayscale quality 4. Click OK to print the photographs. When you print on 4 x 6 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 24
HP Deskjet 3840 series printer 5.12 Small photos with a border Guidelines • For high-quality results, use a photo print cartridge in combination with the tricolor print cartridge. • For maximum fade resistance, use HP Premium Plus Photo Paper and install a photo print cartridge in the printer. • To - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 25
• For maximum fade resistance, use HP Premium Plus Photo Paper and install a photo print cartridge in the printer. • To learn how to use the photo printing features, see the photo enhancing page. • Use HP Everyday Photo Paper, Semi-gloss to save money and ink when printing photos. • Verify that the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 26
and then push the paper into the printer until the paper stops. 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of the paper. 7. Lower the printer cover. Printing Note: If your software program includes a photo printing feature, follow the instructions that are provided with - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 27
while maximizing the quality of your printouts using these printing tips. Printer software Learn about the printer software. 6.1 E-mail Guidelines Do not exceed the In-tray capacity: Up to 100 sheets. Preparing to print 1. Raise the printer cover. 2. Slide the paper width guide to the left. 27 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 28
HP Deskjet 3840 series printer 3. Raise the Out tray. 4. Place paper with the side to be printed on facing down in the In tray, and then push the paper into the printer until it stops. 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of the paper. 7. Lower the printer cover. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 29
HP Deskjet 3840 series printer Preparing to print 1. Raise the printer cover. 2. Slide the paper width guide to the left. 3. Raise the Out tray. 4. Place the paper with the side to be printed on facing down in the In tray, and then push the paper into the printer until it stops. Note: If you are - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 30
HP Deskjet 3840 series printer 6.3 Documents Guidelines • Add a watermark to your document. • Save paper with two-sided printing. • For draft documents, use Fast/economical printing. • Do not exceed the In-tray capacity: Up to 100 sheets. Preparing to print 1. Raise the printer cover. 2. Slide the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 31
In tray. • Do not exceed the In-tray capacity: Up to 10 envelopes. Preparing to print 1. Raise the printer cover. 2. Slide the paper guide to the left. 3. Raise the Out tray. 4. Place the envelopes, with the side to be printed on facing down and the flap to the left, in the In tray and to - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 32
features that you see in the Printer Properties dialog box. 6.5 Brochures Guidelines • For great results, use HP Brochure & Flyer Paper. • Do not exceed the In-tray capacity: Up to 30 sheets. Preparing to print 1. Raise the printer cover. 2. Slide the paper width guide to the left. 3. Raise the Out - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 33
HP Deskjet 3840 series printer Printing 1. Open the Printer Properties dialog box. 2. On the Printer Shortcuts tab, select Presentation Printing, and then specify the following print settings: • Paper size: The appropriate paper size • Paper type: The appropriate brochure paper type • Select the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 34
HP Deskjet 3840 series printer 6. Lower the Out tray. 7. Slide the paper guide firmly against the edge of the cards. 8. Lower the printer cover. Printing Note: If your software program includes a greeting card printing feature, follow the instructions provided with the software program. Otherwise, - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 35
HP Deskjet 3840 series printer 2. Slide the paper guide to the left. 3. Raise the Out tray. 4. Place the transparencies with the side to be printed on facing down, and the adhesive strip facing up and toward the printer, in the In tray. 5. Carefully push the transparencies into the printer until - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 36
and then push the sheets into the printer until they stop. 6. Lower the Out tray. 7. Slide the paper guide firmly against the edge of the sheets. 8. Lower the printer cover. Printing Note: If your software program includes a label printing feature, follow the instructions that are provided with the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 37
HP Deskjet 3840 series printer 2. On the Printing Shortcuts tab, select General everyday printing, and then specify the following print settings: • Paper size: The appropriate paper size • Paper type: Plain paper • Select the following print settings as appropriate: • Print quality • Grayscale - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 38
HP Deskjet 3840 series printer 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of the cards. 7. Lower the printer cover. Printing 1. Open the Printer Properties dialog box. 2. Click the Paper/Quality tab, and then specify the following print settings: • Size is: Appropriate - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 39
HP Deskjet 3840 series printer 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of the paper. 7. Lower the printer cover. Printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab, and then select Presentation printing or General everyday printing - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 40
, and then tape the sheets together. • Do not exceed the In-tray capacity: Up to 100 sheets. Preparing to print 1. Raise the printer cover. 2. Slide the paper guide to the left. 3. Raise the Out tray. 4. Place the paper, with the side to be printed on facing down, in the In tray, and then push the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 41
HP Deskjet 3840 series printer 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of paper. 7. Lower the printer cover. Printing 1. Open the Printer Properties dialog box, then select the following: 2. Click the Paper/Quality tab, and then specify the following print settings: • - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 42
and then push the paper into the printer until it stops. 5. Lower the Out tray. 6. Slide the paper guide firmly against the edge of the paper. 7. Lower the printer cover. Printing Note: If your software program includes an iron-on transfer printing feature, follow the instructions provided with the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 43
HP Deskjet 3840 series printer 3. Click the Basics tab, and then specify the following print settings: • Orientation: Mirror image 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that you see in the Printer Properties dialog - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 44
HP Deskjet 3840 series printer 7 Printing tips Save time • Use the Printing Shortcuts tab. • Create print task quick sets for documents that you print often. • Set the printer's default settings for options that you use often. • Print from front to back. • Preview the document before printing it. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 45
HP Deskjet 3840 series printer Use the Printing Shortcuts tab for the following print tasks: • General everyday printing • Printing borderless photos • Printing photos with white borders • Fast/economical printing • Presentation printing 7.1.1 General everyday printing Use General everyday printing - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 46
HP Deskjet 3840 series printer 7.2 Fast/economical printing Use Fast/economical printing to produce draft-quality printouts quickly. Note: Be sure to pull out the Out-tray extension and to unfold the Out-tray extension stop when using Fast/economical printing. Follow these steps to use Fast/ - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 47
HP Deskjet 3840 series printer Note: The printer software can save up to 25 print task quick sets. 1. Open the Printer Properties dialog box. 2. Select the options that you want to include in the new print task. 3. Type a name for the new print task in the Print Task Quick Sets drop-down list, and - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 48
HP Deskjet 3840 series printer Book binding Follow these steps to print a two-sided document with a book binding: 1. Open the Printer Properties dialog box. 2. Click the Finishing tab, and then select the Print on both sides check box. 3. Select any other print settings that you want, and then click - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 49
HP Deskjet 3840 series printer 3. Select the Print on both sides check box. 4. Select the Flip pages up check box. 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have printed, reload the paper, - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 50
HP Deskjet 3840 series printer 7. Click Continue to print the even-numbered pages. 7.5 Printing in grayscale For instructions about printing black-and-white photos, see the black-and-white photo printing page. Follow these steps to print in grayscale: 1. Open the Printer Properties dialog box. 2. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 51
HP Deskjet 3840 series printer 3. In the Pages per sheet drop-down list, click the number of pages that you want to appear on each sheet of paper. 4. If you want a border to appear around each page image that is printed on the sheet of paper, select the Print page borders check box. 5. Select a - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 52
HP Deskjet 3840 series printer 1. Printer task tray icon The Printer Properties dialog box appears. 2. Select the options that you want to use as the default settings. 3. Click OK. A dialog box appears stating that the new settings will be used every time you print. If you do not want to see this - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 53
HP Deskjet 3840 series printer 3. Select one of the following options: • Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. • Back to front: Prints the last page - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 54
Print to HP Deskjet to print the document. • Click File, and then click Cancel Printing to cancel the print job. Adjust the print settings as needed before trying to print the document. 7.10 Selecting a paper type Follow these steps to select a specific paper type: 1. Open the Printer Properties - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 55
HP Deskjet 3840 series printer Note: You do not need to set the paper type on both tabs. 4. Click the paper type in the drop-down list. 5. Select any other print settings that you want, and then click OK. 7.11 Selecting a print quality Follow these steps to select a print quality: 1. Open the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 56
HP Deskjet 3840 series printer 1. Open the Printer Properties dialog box. 2. Click the Effects tab. 3. Click Print document on, and then select the target paper size from the dropdown list. The target paper size is the size of the paper on which you are printing, not the size for which the document - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 57
HP Deskjet 3840 series printer 1. Open the Printer Properties dialog box. 2. Click the Effects tab. 3. In text and graphics. 4. Select any other print settings that you want, and then click OK. 7.13 Watermarks Watermarks appear as background printing on documents. Applying an existing watermark to - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 58
HP Deskjet 3840 series printer 4. Make one of the following selections: • If you want the watermark to appear on the first page only, click First page only. • If you want the watermark to appear on all printed pages, leave First page only clear. 5. Print the document according to the instructions - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 59
HP Deskjet 3840 series printer For instructions about applying watermarks, follow the steps for applying an existing watermark to a document. Use the What's This? help to learn about the features that you see in the Printer Properties dialog box. 7.14 Setting a custom paper size Use the Custom paper - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 60
dialog box The printer is controlled by software that is installed on your computer. Use the printer software, also known as the printer driver, to change the print settings for a document. To change the print settings, open the Printer Properties dialog box. Printer Preferences dialog box - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 61
HP Deskjet 3840 series printer 8.3 Device Status window The Device Status window appears each time the printer prints a file. The following items appear in the Device Status window: 1. Ink levels: Approximate ink level of each print cartridge. 2. Device status: The status of the printer. For example - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 62
HP Deskjet 3840 series printer • Paper type: Type of paper in use • Paper size: Size of paper in use 4. Ordering information: Link to the HP Web site for ordering printer supplies and accessories. If you do not want to see the Device Status window every time you print, select the Don't show this - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 63
HP Deskjet 3840 series printer 9 Maintenance • Installing print cartridges • Aligning print cartridges • Calibrating color • Automatically cleaning print cartridges • Manually cleaning print cartridges • Printing a test page • View estimated ink levels • Removing ink from skin and clothing • - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 64
about installing a print cartridge, see the print cartridge installation page. Ink back-up mode The printer can operate with only one print cartridge installed. For more information, see the ink back-up mode page. Installation Instructions To install a print cartridge: 1. Press the Power button - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 65
HP Deskjet 3840 series printer 1. Press the power button 2. Lift the printer cover 3. Push down on the print cartridge 4. Slide the print cartridge out of the cradle 4. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 66
HP Deskjet 3840 series printer 1. Ink nozzles 2. Copper contacts 5. Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance. 6. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. 7. Close the printer cover - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 67
plain white paper in the In tray. 2. Verify that a photo print cartridge and a tri-color print cartridge are installed in the printer. 3. Open the printer Toolbox. 4. Click Align the Device and then follow the onscreen instructions. 9.4 Automatically cleaning print cartridges If your printed pages - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 68
Disconnect the power cord from the back of the printer. 3. Remove the print cartridges and place them on a piece of paper with the nozzle plate facing up. 1. Nozzle plate Caution: Do not leave the print cartridges outside the printer for more than 30 minutes. Cleaning instructions 1. Lightly moisten - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 69
HP Deskjet 3840 series printer 2. Wipe the face and edges of the first print cartridge with the cotton swab. Caution: Do not wipe the nozzle plate. Touching the ink nozzles will result in clogs, ink failure, and bad electrical connections. 1. Nozzle plate 2. Face and edges of print cartridge 3. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 70
HP Deskjet 3840 series printer 7. Connect the power cord to the back of the printer. 8. Print a test page. 9. Repeat the cleaning procedure if ink streaks continue to appear on printed pages. 9.6 Printing a test page Follow these steps to print a test page: 1. Open the printer Toolbox. 2. Click - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 71
HP Deskjet 3840 series printer • Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 72
HP Deskjet 3840 series printer 9.10 Printer toolbox The printer Toolbox contains a number of useful tools to enhance the printer performance. Use the printer tools to perform the following tasks: • Clean the print cartridges • Align the print cartridges • Calibrate color • Print a test page • View - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 73
HP Deskjet 3840 series printer 10 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Borderless printing problems • Power light is flashing • Document prints slowly • Error messages • If you - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 74
protector. If the printer still does not print Select the topic below that best describes the problem: • Paper jam • Out-of-paper message 10.2 Paper jam Follow each of these steps until the paper jam is cleared. 1. Press the Power button to turn off the printer. 2. Disconnect the power cable and the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 75
HP Deskjet 3840 series printer 7. Reload paper in the In tray. 8. Reconnect the power cord and USB cable. 9. Press the Power button to turn on the printer. 10. Reprint the document. 10.3 Paper problems Printer prints on multiple sheets at once Paper weight The printer might print on multiple sheets - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 76
HP Deskjet 3840 series printer 10.4 Print quality is poor Streaks and missing lines If your printed pages are missing lines or dots, or if streaks appear, the print cartridges might be low on ink or might need to be cleaned. Print is faded • Verify that neither of the print cartridges is low on ink. - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 77
printouts are misaligned, then align the print cartridges. Document is printed off-center or at an angle 1. Verify that only one type of paper is placed in the In tray, and that the paper has been placed in the In tray correctly. 2. Verify that the paper guide fits firmly against the edge of the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 78
photo paper. 3. If colors continue to appear tinted or incorrect, calibrate the color. A photo print cartridge and a tri-color print cartridge must be installed for color calibration. 4. Reprint the photograph. 5. If the colors continue to appear tinted or incorrect, then open the Printer Properties - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 79
HP Deskjet 3840 series printer 8. If the colors continue to appear incorrect, check the ink levels. 10.7 Borderless printing problems When printing borderless photos or documents, follow these guidelines: • Verify that the paper size that is specified in the Paper size drop-down list on the Printing - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 80
HP Deskjet 3840 series printer Fading occurs near the edges of a photo If fading occurs approximately 25 to 64 mm (1 to 2.5 inches) from the edge of a photo, try the following: • Install a photo print cartridge and a tri-color print cartridge in the printer. • Rotate the image 180 degrees. • Open - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 81
HP Deskjet 3840 series printer Image is printed at an angle Follow these steps if the image is printed at an angle: 1. Remove all paper from the In tray. 2. Load the photo paper correctly in the In tray. 3. Verify that the paper guides fit firmly against the media. Printout has an unwanted border - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 82
the print cartridges. Ink smears Use an HP photo paper. Verify that the photo paper is not curled. If the photo paper is curled, place the paper paper lies flat. If the problem persists, then use photo paper that is not curled. If the paper is not curled, then follow these steps: 1. Open the Printer - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 83
HP Deskjet 3840 series printer 3. Move the Dry time slider toward More. 4. Move the Ink volume slider toward Light. Note: The colors in the image might become lighter. 5. Click OK. If the problem persists, try the following steps: 1. Remove the borderless printing media, and then load plain paper in - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 84
tab, and then click the Service this device button. Use the printer tools to: • View estimated ink levels. • Clean the print cartridges. • Calibrate the printer. • Print a test page. • Perform other functions as needed. 10.9 Document prints slowly Multiple software applications are open The computer - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 85
guide that came with the printer. 2. Make space available on the hard drive by deleting unneeded files. Printer is in ink-backup mode The printer might print more slowly if it is in ink-backup mode. To increase the print speed, use two print cartridges in the printer. Best or Maximum dpi print - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 86
and not to a USB hub. 10.11 If you continue to have problems If you continue to have problems after investigating the troubleshooting topics, turn off your computer and then restart it. If you still have problems after restarting your computer, go to HP customer support at www.hp.com/support. 86 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 87
HP Deskjet 3840 series printer 11 Supplies • Paper • USB cables • Print cartridges Note: The availability of supplies and accessories varies by country/region. 11.1 Paper supplies This list is subject to change. For an updated list, go to HP customer support at www.hp.com/support. Note: The - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 88
HP Deskjet 3840 series printer HP Tri-Fold Brochure Paper, Matte Q5543A Letter, 100 sheets HP Premium Inkjet Transparency Film C3828A Letter, 20 sheets C3834A Letter, 50 sheets C3832A A4, 20 sheets C3835A A4, 50 sheets HP Premium Plus Photo Paper, Glossy Q2502A 4x6 in, 60 sheets (U.S.) Q2502AC 4x6 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 89
HP Deskjet 3840 series printer Q1935A 10x15 cm, 20 sheets (Japan) HP Premium Plus Photo Paper, Matte Q2506A 4x6 in, 60 America) Q7891A 10x15 cm, 20 sheets (Europe) Q7894A 10x15 cm, 60 sheets (Europe) HP Photo Paper, Glossy C1846A Letter, 25 sheets (U.S.) C7896A Letter, 50 sheets (U.S.) Q5437A A4, 25 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 90
HP Deskjet 3840 series printer Q5494A Letter, 100 sheets (U.S.) Q5447A Letter, 120 sheets (U.S.) C6039AC Letter, 15 sheets (Canada) C6979AC Letter, 50 sheets (Canada) Q2519A A4, 20 sheets (Europe) C7040A A4, 50 sheets (Europe) HP Premium Photo Paper, Glossy (with tear-off tab) Q1988A 4x6 in, 20 - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 91
HP Deskjet 3840 series printer HP Everyday Photo Paper, Semi-gloss (with tear-off tab) Q5440A 4x6 in, 100 sheets (U.S.) Q5440AC 4x6 in, 100 sheets (Canada) Q5441A 10x15 cm, 100 sheets (Europe) Q5442A 10x15 cm, 100 sheets (Asia Pacific) HP Everyday Photo Paper, Semi-gloss Q5498A Letter, 25 sheets - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 92
HP Deskjet 3840 series printer HP Textured Greeting Cards, Ivory, Half-Fold C6828A 20 sheets HP Textured Greeting Cards, Cream, Half-Fold C6829A 20 sheets HP Textured Greeting Cards, White, Half-Fold C7019A 20 sheets HP Linen Greeting Cards, White, Half-Fold C1788A 20 sheets HP Linen Greeting Cards, - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 93
• Types, sizes, and weights of paper and other printing media that can be used with your printer • Print speeds and resolutions • Power requirements 12.2 Environmental statement Hewlett-Packard continuously improves the design processes of its deskjet printers to minimize the negative impact on the - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 94
HP Deskjet printer, HP provides the following: • Extended warranty: Details can be found in the reference guide that came with your printer. • Product take-back: To return this product to HP at the end of its useful life, go to www.hp.com/recycle. To return empty print cartridges to HP, see print - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 95
Adobe Systems Incorporated. © 2004 Copyright Hewlett-Packard Development Company, L.P. 13.2 Terms and conventions The following terms and conventions are used in this user's guide. Terms The HP Deskjet printer is also referred to as the HP printer or printer. Cautions, warnings, and notes A Caution - HP Deskjet 3840 | HP Deskjet 3840 Printer series - (Windows) User's Guide - Page 96
HP Deskjet 3840 series printer Caution: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. A Warning indicates possible harm to you or to others. For example: Warning: Keep both new and used print
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HP Deskjet 3840 series printer
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HP Deskjet 3840 series printer
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