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HP Deskjet 460 User's Guide - Page 111

Support and warranty, Obtaining electronic support, Before you call - driver windows xp

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C Support and warranty The information in the troubleshooting sections suggest solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. Obtaining electronic support You can obtain support from HP from the following electronic sources: • Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/dj460 • Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox (Windows). Obtaining HP telephone support During the warranty period, you can obtain assistance from the HP Customer Care Center. Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1. Print the printer configuration page. See Understanding device information pages for instructions on how to print this page. 2. If the printer does not print, get the following information ready. a. Product name. b. Serial number. (Check the back of the printer.) 3. Check the operating system that you are using, such as Windows XP. 4. Note how the printer is connected to your system: USB, Bluetooth, or 802.11. 5. Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the HP logo in the dialog box. See Changing print settings.) 6. If you have a problem printing from a particular application, note the application and version number. Obtaining electronic support 111

Section	Page
Contents	5
Getting started	9
Finding other resources for the product	10
Understanding the printer parts	11
Front view	11
Back and side view	12
Bottom view	13
Travel tips	14
Installing and using accessories	15
Installing and using the battery	15
Battery safety	15
Understanding the battery	16
Charging and using the battery	16
Installing and using 802.11 and Bluetooth accessories	18
Installing the 802.11 or Bluetooth wireless printer card	18
Installing a Bluetooth USB adapter	18
802.11 and Bluetooth wireless printing	19
Using the printer	21
Selecting print media	21
Tips for selecting and using print media	21
Understanding specifications for supported print media	23
Loading media	26
Changing print settings	27
Canceling a print job	27
Printing on both sides (duplexing, Windows)	28
Printing on special and custom-sized media	29
Printing from mobile devices	30
Printing digital photographs	30
Printing from mobile phones	32
Printing from Pocket PC devices	33
Printing from Palm OS devices	35
Using memory devices	37
Printing from memory cards and USB Flash drives	37
Managing and configuring the printer	39
Managing the printer	39
Understanding device information pages	47
Printing device information pages from the control panel	47
Printing device information pages from the software	48
Configuring the printer	49
Direct connection	49
802.11 wireless connection	53
Bluetooth wireless connection	61
Maintaining and troubleshooting	69
Maintaining the printer	69
Cleaning the printer	69
Cleaning the print cartridges	70
Replacing the print cartridges	72
Aligning the print cartridges	74
Printing with a single print cartridge	75
Calibrating color	75
Replacing the ink service module	76
Troubleshooting tips and resources	77
General troubleshooting tips	77
Resolving printing problems	79
Printer shuts down unexpectedly	79
All printer lights are blinking	79
Printer is not responding (nothing prints)	79
Printer does not accept print cartridge	80
Printer takes a long time to print	80
Blank page is printed	81
Something on the page is missing or incorrect	81
Placement of the text or graphics is wrong	82
Poor print quality and unexpected printouts	83
Meaningless characters print	84
Ink is smearing	85
Ink is not filling the text or graphics completely	85
Output is faded or dull colored	86
Colors are printing as black and white	86
Wrong colors are printing	87
Printout shows bleeding colors	87
Colors do not line up properly	88
Lines or dots are missing from text or graphics	88
Resolving paper-feed problems	89
Media is not picked up from the input tray	89
Paper skew	89
Paper output problem	89
Clearing jams	89
Troubleshooting installation issues	91
Problems printing an alignment page	91
Problems installing software	91
Problems setting up 802.11 or Bluetooth wireless communication	92
Printer lights reference	95
Printer buttons and lights	95
Printer light patterns	96
HP supplies and accessories	99
Ordering printing supplies online	99
Accessories	99
Supplies	100
Print cartridges	100
HP media	100
Support and warranty	111
Obtaining electronic support	111
Obtaining HP telephone support	111
Before you call	111
Telephone support numbers	112
Hewlett-Packard limited warranty statement	116
Regulatory information	119
FCC statement	119
Shielded cables	119
EMI statement (Korea)	119
VCCI statement (Japan)	120
Regulatory model number	120
Power cord statement	120
LED classification	120
Environmental sustainability program	121
Reduction and elimination	121
Power consumption	121
Hazardous materials	122
Material safety data sheets	122
Recycling	123
Declaration of Conformity	124
Printer specifications	125

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Obtaining electronic support

111

Support and warranty

The information in the troubleshooting sections suggest solutions to common problems. If your printer is not

operating properly and those suggestions did not solve your problem, try using one of the following

support services to obtain assistance.

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

•

Web

Visit the printer website on hp.com for the latest software, product, operating system, and support

information:

http://www.hp.com/support/dj460

•

Toolbox (Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See

Toolbox

(Windows)

Obtaining HP telephone support

During the warranty period, you can obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information

before calling.

Print the printer configuration page. See

Understanding device information pages

for instructions on

how to print this page.

If the printer does not print, get the following information ready.

Product name.

Serial number. (Check the back of the printer.)

Check the operating system that you are using, such as Windows XP.

Note how the printer is connected to your system: USB, Bluetooth, or 802.11.

Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series

Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties

dialog box and click the HP logo in the dialog box. See

Changing print settings

If you have a problem printing from a particular application, note the application and version number.