HP Deskjet 460 User's Guide - Page 45

Security and privacy, To access HP Instant Support, Source - driver windows 7

Get HP Deskjet 460 - Mobile Printer PDF manuals and user guides View all HP Deskjet 460 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 45 highlights

• Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support helps you with tasks such as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information. If any errors are detected during this process, you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device. • HP expert help online (Active Chat) Personalized help from an HP support expert is available over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a real-time Web chat. • Knowledge database Use the HP knowledge database to quickly find answers to your questions. Security and privacy When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/country/us/ eng/privacy.htm). NOTE: To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page Source (for Netscape) from the View menu in your Web browser. To access HP Instant Support Toolbox (Windows) • Open the Toolbox (see Toolbox (Windows)). Click the Information tab, and then click HP Instant Support. NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information. Managing the printer 45

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
Managing the printer
45
•
Self diagnostic testing for your device
Runs a diagnostic test of your device. Select
Printer
on the Self Help menu on the Instant Support page
to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured
devices appears. When you select the device that you want to diagnose, HP Instant Support helps you
with tasks such as making sure that you have the latest device driver available and gaining access to
reports about the device status and detailed device-diagnostic information.
If any errors are detected during this process, you are given the option to perform updates to the
device drivers or to perform detailed diagnostic tests on the device.
•
HP expert help online (Active Chat)
Personalized help from an HP support expert is available over the Web at any time. Simply submit a
question or a description of your problem. Your recent device history, system configuration, and any
actions that you have attempted are automatically forwarded to HP (upon your approval) so that you
will not need to describe the problem again. An HP support expert will respond online to solve your
problem through a real-time Web chat.
•
Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information according to
the guidelines that are outlined in the HP Online Privacy Statement (
eng/privacy.htm
).
NOTE:
To view all of the data that is sent to HP, select
Source
(for Internet Explorer) or
Page Source
(for
Netscape) from the View menu in your Web browser.
To access HP Instant Support
Toolbox (Windows)
•
Open the Toolbox (see
Toolbox (Windows)
). Click the
Information
tab, and then click
HP Instant
Support
.
NOTE:
Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the
site and connect to it by using the bookmark, the pages will not contain the current information.