HP Deskjet 600 HP DeskJet 600 Printer - Support Information
HP Deskjet 600 Manual
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- HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 1
Model Number and Description HP DeskJet 600 Printer Printer Name Model Number HP DeskJet 600 C2184A Status Available Description Fast personal printer for DOS computers with optional color. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 2
Front View Access Door Resume Button & Light Power Button & Light Print Cartridge Cradles Card Guide Paper Width Adjuster Output Tray Assembly IN Tray Envelope Feed Slot Paper Length Adjuster 2184001B - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 3
Rear View Power Module Socket 2162951 Interface Port - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 4
Number and Language of Kits Region or Country Printer Option Number Language of Documentation and Printer Software Argentina Asia, North C2184A AC8 C2184A ART Spanish English Asia, Pacific Australia C2184A ARS C2184A ABG English English Brazil Brazil-2 C2184A AC4 C2184A A1Z Portuguese - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 5
Number and Language of Kits (Cont.) Region or Country Printer Option Number Language of Documentation and Printer Software Portugal Russia Russia Saudi Arabia Singapore South Africa South America Spain Sweden Taiwan Thailand Turkey U.K. U.S. C2184A AB9 C2184A AR3 C2184A ACB C2184A ARG C2184A - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 6
Kits Region or Country Power Module User's Documentation Kit Printer Software Kit Argentina Asia, North Asia, Pacific Australia Brazil Brazil-2 Canada (French) Caribbean Czechoslovakia Denmark Europe (Dutch) Europe (English) Europe (French) Europe (German) Europe (Italian) Finland - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 7
Kits (Cont.) Region or Country Power Module User's Documentation Kit Printer Software Kit Russia1 Russia2 Saudi Arabia Singapore South Africa South America Spain Sweden Taiwan Thailand Turkey U.K. U.S. 9100-5132 9100-5132 9100-5124 9100-5131 9100-5128 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 8
Items Included HP DeskJet 600 Printer Power Module User's Guide Printer software on diskette 2184046 One black print cartridge - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 9
Fonts Included Scalable TrueType® Fonts For MS Windows - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 10
Internal Fonts and Symbol Sets Symbol Sets PC-8 PC-8 Turkish French (69) Spanish (17) PC-852 Latin 2 (8859/2) Danish/Norwegian (60) ANSI/ASCII (06) German (21) Swedish (11) ECMA-94 Latin 1 (8859/1) Latin 5 (8859/9) PC-8 Danish/Norwegian United Kingdom (04) Italian (15) PC-850 Legal - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 11
Additional Fonts in Region Specific Printers Some HP DeskJet 600 printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions. The following figure shows how to identify printers with flash memory by observing the serial number label on - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 12
Thai Courier 10 12 24 Thai Courier Bold 10 12 24 Thai Courier Italic 10 12 24 Thai Courier Bold Italic 12 Thai Line Printer 8.5 Symbol Set: TIS (TAPIC23) Pitches 12 10 6 12 10 6 12 10 6 10 16 Note TAPIC23 is the registration name for Hewlett-Packard's Thai HP DeskJet symbol set - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 13
cartridge to allow color printing. U.S. Europe Asia Japan, Inter-America HP IEEE-1284 Parallel Interface Cable (2 meter length) HP IEEE-1284 Parallel Interface Cable (3 meter length) HP Centronics Parallel Interface Cable Print Cartridges Black Inkjet Print Cartridge Color Inkjet Print Cartridge - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 14
Color features, however, need to be turned on in the printer driver dialog box in MS Windows. For more information, refer to the HP DeskJet 600 printer user documentation or to the information included with the Color Kit. Notes The print cartridge storage container will hold one black or one color - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 15
User Replaceable Components Access Door Base Foot Paper Tray Description Access Door (Top Cover) Assembly Base Foot Assembly Paper Tray Assembly 2184902 Part Number C2164-67816 C2162-60098 C2164-67807 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 16
Requirements MS Windows MS Windows 3.1 or later 80386 or faster processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in color At least 10 MB free hard disk space DOS DOS, Version 3.3 or later 80286 or faster processor At least 2 MB of RAM to print in black - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 17
Driver Installation For the printer to operate properly, a printer driver must be installed in your computer. Refer to "Printer Driver Information/Installing the Printer Driver" for more detailed information. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 18
Interface Specifications Category Interface Communication Modes Available Built-In RAM Receive Buffer Specification IEEE-1284 Compatible Compatible (Centronics) Nibble ECP 512 Kbytes 32 Kbytes Note For a complete description of your printer's interface, see "Printer Interface Information." - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 19
Product Performance Specifications The HP DeskJet 600 prints a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page. In the Best mode, the paper advances at 600 DPI increments and places dots on a - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 20
Note DPI is measured in addressable raster points per inch. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 21
U.S. letter or A4 size sheets. Use only Avery paper labels specifically designed for use with HP InkJet Printers. Note The HP DeskJet 600 Printer works well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 22
Supported Media/Sizes Category Specification US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10 JIS B5 U.S. No. 10 Envelope1 182 x 257 mm (7.17 x 10.12 in.) 104.7 x Size (user defined) Width 127 to 216 mm (5 to - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 23
Printable Area Specifications U.S. Paper and Transparency DOS Black Printing Page Size Top Margin U.S. Executive 184.1 x 266.7 mm 0.0 mm (7.25 x 10.5 in.) (0.0 in.) U.S. Letter 215.9 x 279.4 mm (8.5 x 11 in.) 0.0 mm (0.0 in.) U.S. Legal 215.9 x 355.6 mm (8.5 x 14 in.) 0.0 mm (0.0 in.) - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 24
International Paper and Transparency DOS Black Printing Page Size International A4 210 x 297 mm (8.27 x 11.69 in.) International A5 148.5 x 210 mm (6.00 x 8.27 in.) International B5 182 x 257 mm (7.17 x 10.12 in.) Top Margin 0.0 mm (0.0 in.) 0.0 mm (0.0 in.) 0.0 mm (0.0 in.) Bottom Margin 11.7 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 25
in.) 103.6 mm x 201.9 mm (4.08 x 7.95 in.) 107.6 mm x 144.0 mm (4.24 x 5.67 in.) DOS Color Printing Envelope Size Top & Bottom Margins Left Margin Right Margin Printable Area U.S. #10 Envelope 104.7 x 241.3 mm (4.12 x 9.5 in.) 3.2 mm (0.13 in.) International DL 110 x 220 mm 3.2 mm (4.33 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 26
18.0 mm (0.71 in.) Japanese Hagaki Postcard 100 mm x 148 mm (3.94 x 5.83 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) DOS Color Printing Card Size Bottom Top Margin Margin U.S. 4 x 6 101.6 x 152.4 mm (4 x 6 in.) U.S. 5 x 8 127 x 203.2 mm (5 x 8 in.) International A6 105 mm x 148.5 mm (4.13 x 6.00 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 27
Physical Specifications 7.9 in (199 mm) 17.2 in (436 mm) 16.0 in (405 mm) 20.5 in (520 mm) Weight: 5.3 Kg (11.6 lb.) 13.0 in (330 mm) 2162614 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 28
VAC (±10%) Frequency 100 VAC 50/60 Hz (±3 Hz) 120 VAC 60 Hz (±3 Hz) 127 VAC 60 Hz (±3 Hz) 220 VAC 50 Hz (±3 Hz) 230 VAC 50 Hz (±3 Hz) 240 VAC 50 Hz (±3 Hz) Maximum Power Consumption Powered Off (plugged in) 2 Watts Powered On (non-printing) 4.5 Watts Powered On (Printing state) 12 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 29
-Operating (storage) Relative Humidity Recommended Operating Conditions for Best Print Quality Noise Levels per ISO 9296 Sound Power, LwAd Sound Pressure, LpAm 1 1. Bystander positions. Specification 5 to 40° C (41 to 104° F) -40 to 60° C (-40 to 140° F) 10 to 80% RH non-condensing 15 to 35° C (59 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 30
Safety and EMI Specifications Category Safety Certifications Power Module Printer with Power Module EMI Certifications Printer with Power Module Specification UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV, FIMKO, DEMKO, NOM UL, CSA, TUV, ETL FCC Class B, when used with a Class B computing device (USA), - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 31
Reliability Specifications Category Mechanism Life Mean Time Between Failures (MTBF) Printer Usage Rate Power On Per Year Printed Pages Per Year Black Pages Per Month Color Pages Per Month Specification 60,000 pages 20,000 hours 2,000 hours 12,000 pages 1,000 pages total maximum 160 pages total - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 32
Packaging Specifications Weight = 8.137 kg (17.94 lb.) - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 33
of Hewlett-Packard. Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges. Attempting to refill the highcapacity print cartridge may cause a sudden loss of ink from the print cartridge. Printer damage - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 34
Print Cartridge (Cyan, Magenta, and Yellow Inks) 51629A High Capacity Inkjet Print Cartridge (Black) Color Kits C4533A U.S. C4534A Europe C4535A Asia C4536A Japan, Inter-Americas 1. The Color print cartridge is compatible with the following printers: HP DeskJet 600, DeskJet 660C, DeskJet - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 35
Print Cartridge Specifications Specification Hewlett-Packard Print Cartridges Type Plain paper drop-on-demand Thermal InkJet printing Ink Base 51629A (Black) 51649A (Color) Pigment Based Ink Dye Based Ink Print Cartridge Life 51629A (Black)1 51649A (Color)2 650 Pages at 5% Density 350 Pages - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 36
Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 37
Data Sheet (MSDS) is available for the print cartridges. The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address: Hewlett-Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 38
not install a print cartridge that has crusting of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge. Press the Power button to turn off the printer rather than unplugging the printer. Note On the HP DeskJet and Desk Writer 600 Series Printers, opening the - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 39
Modifying or Refilling Print Cartridges See "Print Cartridge Information/General/Refilling Policy." - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 40
Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture. Methods for Identifying Print Cartridge Expiration Dates Method 1 - Read the Date on the Box 2184903 If the print cartridge - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 41
Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge. Color Print Cartridge Black Print Cartridge 2. Replace the print cartridge if it is more than 18 months after the manufacturing date code. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 42
print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism. Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 43
printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue. Possible Causes for Short Print Cartridge Life Cause Reason Higher coverage rate than listed in specifications. The pages contain graphics. The selected print mode uses more ink - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 44
ink. Avoid excessive use of the cleaning routine. Open print cartridges must be stored in the printer. Hewlett-Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge. The print cartridge has - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 45
Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning." - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 46
Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 47
Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots." - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 48
Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems." - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 49
information about your specific printer, refer to "User's Guide/Printable Area and Paper Handling." HP Media Part Numbers Product Name Description HP Premium Inkjet Paper (Not for use with photo pen) U.S. Letter/A-size coated paper for premium DeskJet printing HP Premium Inkjet Papern (Not for - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 50
sheets 20 sheets 20 sheets 20 sheets 20 sheets C1824A C1825A C1820A C1821A C1846A C1847A C1848A C1849A C1850A C1851A 1. Verify through your User's Guide the applicability of using banner paper with your printer. 2. Verify through your User's Guide the applicability of using photo paper with your - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 51
use paper that conforms to the product's specifications. Refer to "Product Information/Specifications." Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 52
Hewlett-Packard printers support labels: HP DeskJet 510 HP DeskWriter 510 HP DeskJet 520 HP DeskWriter 520 HP DeskJet 540 HP DeskWriter 540 HP DeskJet 550C HP DeskWriter 550C HP DeskJet 560C HP DeskWriter 560C HP DeskJet 600 Series HP DeskWriter 600 Series HP DeskJet 750C HP DeskJet - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 53
are guidelines when using labels in HP DeskJet printers: Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer. Do not use plastic or clear labels. DeskJet inks are formulated for use with paper - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 54
use paper that conforms to the product's specifications. Refer to "Product Information/Specifications." Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 55
print cartridge and replace it with the HP Photo Cartridge. Refer to the "User's Guide" for your printer for instructions. Be certain that you have selected "Use HP Photo Cartridge" in the Page Setup box. Use HP Photo Paper (loaded glossy-side down) in your printer's IN tray, not HP Premium InkJet - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 56
print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product's specifications. Refer to "Product Information/Specifications placed in the IN tray). Always use print settings in the printer driver that match the media type, size, - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 57
printer. Here are some tips for loading media print side down: For plain paper, load the side identified by the paper's packaging as the printside face down. For letterhead paper, load the letterhead side down and facing the back of the paper tray. For HP Premium Inkjet into the printer without - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 58
modules are not compatible with the HP DeskJet 300 series printers. Power Module Part Numbers and General Information Power Module Plug Type Country or Region Region's AC Voltage HP Part Number US Canada Latin America Brazil Ecuador Columbia Taiwan Saudi Arabia 2162978 Mexico Japan 120 VAC - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 59
Module Part Numbers and General Information (Cont.) Power Module Plug Type Country or Region Region's AC Voltage HP Part Number Korea 2162981 (4.8 mm Plug) United Kingdom Singapore Malaysia Asia-Pacific Middle East 2162979 2162981 (4 mm Plug) Hong Kong Eastern & Western Europe Chile Israel - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 60
Specifications Power Module Specifications Category Input Voltage (Power Module Dependent) Frequency 100 VAC 120 VAC 220 VAC 230 VAC 240 VAC Specification 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) 50/60 Hz (±3 Hz)± 60 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 61
Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer's power socket. Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet. Power Module is not the correct - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 62
Limited Warranty (Unless otherwise stated in the printer's documentation) Software Print Cartridges Printer and Peripheral Hardware 90 days 90 days 1 Year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 63
preparation or maintenance. 3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 64
HP DeskJet and DeskWriter Printers Warran ty In fo rmatio n Limitations of Warranty 1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 65
HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour modem access HP BBS Library HP's - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 66
HP DeskJet and DeskWriter Printers Obtaining Printer Drivers Internet Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport Updated Printer Drivers by Mail HP's Distribution Centers - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 67
HP DeskJet and DeskWriter Printers U.S. Service Support Contracts U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 68
HP DeskJet and DeskWriter Printers Non-U.S. Service Support Contracts Non-U.S. Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 69
the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035. Customers can contact Hewlett-Packard directly by calling HP Customer Support Center - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 70
HP DeskJet and DeskWriter Printers Returning a Printer for Service Printer Return Instructions If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 71
the troubleshooting procedures in this document or the printer user's guide. 2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 72
Sales and Support Office for instructions on returning your printer for service and repair. Notes Operating accessories (such as, optional plug-in cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory. In the U.S., the power - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 73
HP DeskJet and DeskWriter Printers Service and Support Resources Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 74
HP DeskJet and DeskWriter Printers Service and Support Resources For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays. HP Customer Information Center The HP - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 75
HP DeskJet and DeskWriter Printers Service and Support Resources Ordering Supplies Ordering Supplies Country Austria Australia/New Zealand Belgium/Luxembourg Canada (Except Toronto) Canada (Toronto) Community of Independent Sales 689 64 11 (1) 142 09 86 (1) 67 10 00 00972 3 53 80 380 02/9212 4378 - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 76
HP DeskJet and DeskWriter Printers Service and Support Resources HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem. HP BBS Library Country Austria Number + 43 (222) 251658 Belgium + 32 (2) 778- - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 77
HP DeskJet and DeskWriter Printers Service and Support Resources HP FAXback on Demand - HP FIRST You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 78
HP DeskJet and DeskWriter Printers Service and Support Resources HP FIRST Telephone Numbers Country (Language) Telephone 333-1917 Int Code + 1 (208) 344-4809 HP Audio Tips (U.S. Only) HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 79
HP DeskJet and DeskWriter Printers Service and Support Resources HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 80
HP DeskJet and DeskWriter Printers Service and Support Resources CompuServe Telephone Numbers by Country Table Country Local Call/ Free-Phone Number Direct Number Argentina Australia Canada Chile France Germany Hong Kong Hungary Israel - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 81
HP DeskJet and DeskWriter Printers Service and Support Resources Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 82
HP DeskJet and DeskWriter Printers Service and Support Resources Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 83
printer. HP DeskJet Printer Family Customer Codes Customer Failure Code Keywords Failure Description STARTUP PROBLEMS CPS100 CPS105 CPS110 CPS200 CPS205 Power CPG100 CPG105 PERFORMANCE Won't Print Stops Printing Printer will not print or locks up while printing Prints part of a page then - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 84
ack In fo rmatio n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code CMM100 CMM105 CMM110 CMM115 CMM120 CMM135 CMM140 CMM150 Failure Keywords MEDIA HANDLING No Media Pick-Up Multiple Pick Incomplete Load Media Jams Skewed/Slanted Page Media Eject Problem Continuous Media Feed Tracks - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 85
Rejects Cartridge Short Pen Life Print cartridge has leaked in printer and damaged printer Printer rejects cartridge or cartridge will not install properly Cartridge life not to specifications CYD100 CZZ000 MISCELLANEOUS Loose/Damaged part NTF Broken, scratched, damaged or loose part No trouble - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 86
Version of software you are using The driver you are using Other information about the problem Included Information Check the following if able to provide additional troubleshooting information. ___Sample printout included ___Printer self-test included ___Unable to print the printer self-test - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 87
600 printer. Only the HP ColorSmart Printer Driver software, part of the HP Printing System for Windows, takes advantage of all the features of HP DeskJet 600 printer. The HP ColorSmart Printer Driver software is compatible with Microsoft Windows 3.1. Access to the printer driver to change specific - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 88
Windows 3.1 comes with printer drivers that work with HP DeskJet printers. However the Microsoft Printer Drivers do not provide access to the many of the more advanced capabilities of HP DeskJet printers. Only the HP DeskJet 600 Printer Driver software, part of the HP Printing System for Windows - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 89
HP Printing System for Windows The HP Printing System for Windows includes: HP ColorSmart Printer Driver HP DeskJet Status Monitor HP DeskJet Utilities program group 14 TrueType Fonts Quick Tour (available during installation only) HP DeskJet Control Panel for DOS The HP DeskJet Status Monitor - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 90
ColorSmart Options dialog box, or double-click the HP DeskJet 600 Printer Information icon in the HP DeskJet Utilities program group in the Program Manager. Dr. DeskJet diagnostic program, which contains detailed information about common printing problems and easy to understand solutions. To access - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 91
box. 4. Type A:\SETUP or B:\SETUP (depending on the computer's configuration) in the text box and click OK. 5. Follow the on-screen instructions during the installation process and provide appropriate computer system information 6. Restart Windows to activate the HP DeskJet 600 Printer Driver. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 92
the Printer Driver The HP ColorSmart Printer driver software provides access to all the capabilities of the HP DeskJet 600 printer, when used with a Windows application. The following options are available from the ColorSmart dialog box: Automatic or Manual printing Color or Grayscale printing Best - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 93
Printer Driver To use the ColorSmart Printer Driver with the HP DeskJet 600 printer from within a Windows application: 1. Choose Print (or Print Setup, depending on the application) from the File menu. 2. Click the Setup button. To use the ColorSmart Printer Driver with the HP DeskJet 600 printer - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 94
, or transparency film. The pop-up menu displays selections supported by the printer. Click the Custom button to specify a custom paper size. Accept changes. Cancel changes. Save the current settings as the default settings for the ColorSmart Dialog Box. Open the HP DeskJet 600 Printer online help. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 95
in the quality of the printed output. Make sure an up-todate version of an HP printer driver designed specifically for the HP DeskJet 600 printer is installed. To check this: 1. Double-click the Printers icon in the Windows Control Panel. 2. Select the HP DeskJet 600 printer in the Installed - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 96
on certain parts of the screen. Online Help Comprehensive information about the printer software and hardware. ReadMe Files Release notes and current information. How to access/where to find Available within the ColorSmart Printer Driver dialog box. Click the Help button within the ColorSmart - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 97
is in the DOS Printing Guide, part of the User's Guide Kit. Information on installing a DOS printer driver for a particular DOS application is supplied by the software manufacturer. If there is no driver available for the DeskJet 600 printer, use a driver for a different HP DeskJet printer. In some - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 98
Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there is no specific DeskJet 600 printer driver available for an application, the Control Panel for DOS gives the user access to print settings and features not available through the - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 99
: 1. Type DJCP at the DOS prompt to open the stand-alone Control Panel for DOS. 2. Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use the Control Panel The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 100
DOS Control Panel Whether stand-alone or memory resident, the DOS Control Panel allows the user to control or view the following: Pen Services (clean, prime, and align the pens) Print Quality Page Orientation Font Width (normal or compressed) Status Reports (limited in the resident DOS Control Panel - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 101
OS/2 The HP ColorSmart printer driver for the HP DeskJet 600 printer can be accessed through OS/2 by using Windows 3.1 in OS/2. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 102
. Check the HP DeskJet Status Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer. If you haven't received an error message on the computer's screen but have noted a problem with your printer, read through the troubleshooting topics that - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 103
the first solution, proceed the next, etc. Printing System Problems, Causes and Solutions Problem Possible Cause Solution Printer does not print. (Power light on, Form Feed light off) The printer driver is still preparing data to send to the printer. Wait a few minutes. Some computers take - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 104
3. Verify all TSRs remained closed. 4. Reinstall the printer driver using the instructions from the setup card. 1. Restart Windows and print the self-test from the HP Toolbox. 2. Verify the proper printer driver and parallel port are selected. The printer driver's name should appear in the Installed - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 105
the proper printer driver is selected. The printer driver's name should appear in the installed printer's dialog box (MS Windows) or the Chooser menu (Macintosh). The printer-tocomputer connection failed. 1. Switch off the printer, disconnect the printer cable, and switch the printer on. 2. Print - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 106
method. See the "User's Guide" for your printer for dithering recommendations. The printout contains faint or fuzzy print. The printer driver settings, the pens, or the selected media may be faulty. Verify the print cartridges are at room temperature, and have plenty of ink. Verify that the - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 107
matter from the interior of the printer. Used for all cleaning purposes requiring water. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet Utilities program group. Then follow the - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 108
Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section See "EX" and "EZ" See "CSP200" Power-O n Sect ion Start Turn on the printer. Power light No turns on? Yes 1. Verify the power module is plugged into a - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 109
Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Self-Test Section Self-Test Sect ion Run the printing s el f-tes t. Does the self-test match No the example in Printer Di agnos ti c Information? Yes Yes Control panel See Printer Diagnostic - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 110
should be operating normally. However, if it is not, return it for service along with a complete description of the problem. Yes Print from MS No Windows? Return printer for service and document the error and its symptoms. See "Warranty and Support Information" for customer code information. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 111
Printing System Troubleshooting Troubleshooting Flowcharts Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section Prints from a 1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial). No 2. If AppleTalk, verify that - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 112
to sh Tro u b le sh o o tin g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won't print Printer icon does not appear on the left - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 113
Male Interface Specifications HP DeskJet printers communicate with computers through a single IEEE1284-B parallel I/O interface connector. For more information about interface connection and operation, see "DOS I/O Interface Description." Communication Modes and Supported Protocols Category - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 114
P rin te r In te rface In fo rmatio n HP DeskJet Printers IEEE-1284 Interface Connector 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 2162989 IEEE-1284 Interface Port (DOS/MS Windows) Pin Number Source Compatibilit y Mode Nibble Mode - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 115
P rin te r In te rface In fo rmatio n HP DeskJet Printers IEEE-1284 Interface Port (DOS/MS Windows) (Cont.) Pin Number Compatibility Source Mode Nibble Mode ECP Mode 16 Logic Gnd 17 Chassis Gnd 18 Peripheral Peripheral Logic High 19 Signal Ground (nStrobe) - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 116
HP DeskJet printers support the following modes of operation through the IEEE 1284-B parallel interface port: Compatibility Mode Nibble Mode Extended Capabilities Port (ECP) mode Printer drivers on host computers "negotiate" with the printer specifications. Level 2 devices use output drivers - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 117
-directional link between the printer and the host computer. HP DeskJet printers and most computer hosts can operate in ECP mode. ECP mode, combined with the HP proprietary communication protocol, allows the Remote Control Panel for DOS and the HP DeskJet Status Monitor for MS Windows to receive and - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 118
Part Number M2068 M0197 Interface Specifications HP DeskWriter printers have an 8-pin mini-DIN interface connector port. This connector port is compatible with RS-422-A (DDP) Echo Protocol (EP) Name Binding Protocol (NBP) Printer Access Protocol (PAP) Routing Table Maintenance Protocol (RTMP) - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 119
other pin) 3 TxD- Transmit Data Line 4 Ground Shield Ground 5 RxD- Receive Data Line 6 TxD+ Transmit Data Line 7 NC No Connection 8 RxD+ Receive Data Line Note HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C. - HP Deskjet 600 | HP DeskJet 600 Printer - Support Information - Page 120
port. (A transformer detected at the interface connector indicates the printer is connected to an LocalTalk network.) If the mode changes while the printer is on, the printer restarts. HP DeskWriter printers the printer switches from DTR mode (the default at power-up ) to SPP mode. The printer
Model Number and Description
HP DeskJet 600 Printer
Printer Name
Model Number
Status
Description
HP DeskJet 600
C2184A
Available
Fast personal printer for DOS
computers with optional color.