HP Deskjet 830/832c (English) Windows Connect * User's Guide - C6413-90009
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- HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 1
HP DeskJet Printer User's Guide for Windows 895C Series 880C Series 830C Series 810C Series - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 2
Customer Care Congratulations on the purchase of your new HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care-award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 3
HP DeskJet Printer User's Guide for Windows 895C Series 880C Series 830C Series 810C Series English - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 4
Acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 5
USB Step 8: Install the Printer Software 20 Align the Inkjet Print Cartridges 22 Print a Page 22 Additional Setup Information 23 If You have Problems Installing 23 More Information When Installing Your Printer Software 23 Using Your Printer Software Finding the HP Print Settings Box 26 About - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 6
Cartridges 62 Getting Help When Things Go Wrong Finding the HP DeskJet Toolbox 63 About the HP DeskJet Toolbox 64 Basic Troubleshooting 65 Clearing a Paper Jam 69 HP Customer Care 70 Extended Warranty Options 72 More About Your Printer 86 Using Your HP DeskJet 895C Series Printer on a Network - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 7
does not have a CD-ROM drive and if diskettes were not included with your printer, see page 70 for information on getting printer software. For information on printing across a network with the HP DeskJet 895C Series printer, see "Using Your HP DeskJet 895C Series Printer on a Network" on page 88. v - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 8
, troubleshoot problems, and download updated printer software from our Web site on the Internet at http://www.hp.com/support/home_products or http://www.hp.com • The printer software includes an online troubleshooting system, called the HP DeskJet Toolbox. See "About the HP DeskJet Toolbox - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 9
Your Printer Your HP DeskJet printer is designed for connection to your computer using either of the following two cables: • Parallel Printer Cable - This is the recommended method. You can use this method when your computer is running either Windows 95, Windows 98, Windows NT 4.0, or Windows 3.1x - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 10
Cable Note: If you are using a USB cable for communications between your printer and your computer, go to page 12. Step 1: Unpack Your Printer 1 Remove the packing material and the packing tape from the outside of the printer. 6410021 2 Open the top cover. Remove both pieces of plastic packing - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 11
Parallel Cable You'll need to buy a printer cable that supports bi-directional communication (IEEE 1284-compliant), such as HP part number C2950A. 1 Make sure both the printer and the computer are turned off. 2 Lift open the cable access door on the back of the printer. 3 Plug the end of the cable - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 12
turned off. 2 Lift open the cable access door on the back of the printer. Note: If using an HP JetDirect External Print Server with your HP DeskJet 895C Series printer, go to "Setting Up Your Printer on a Network" on page 89. 3 Plug the power adapter's cord firmly into the connector on the back - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 13
should move to the center of the printer. 3 Remove the inkjet print cartridges from their individual packages. 4 Carefully remove the protective vinyl tape from the tri-color and black inkjet print cartridges. 6410024 Note: Be sure not to touch the ink nozzles or the copper electrical contacts. Also - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 14
firmly down into the cradle. Insert the black inkjet print cartridge in the right cradle, and insert the tri-color inkjet print cartridge in the left cradle. You must insert both inkjet print cartridges for the printer to operate. 6 Close the latch. You will hear a click and feel resistance - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 15
for your printer. These inkjet print cartridges have been specifically designed to work with your printer to produce results that are always clear, always sharp. 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require: Black HP 51645 Series Tri-Color HP C1823 Series 810C, 812C require: Black HP No. [15 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 16
specially treated paper. The print side is usually indicated on the paper package. Be sure you insert the paper into the IN tray of the printer with the print side down. For More Information: Go to "Printing Cards" on page 46 for information on how to load small-sized paper. Go - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 17
programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager. Go to page 23 for instructions on how to close software programs. 6 Install the printer software on the computer. Perform the appropriate following installation procedure for - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 18
't know which drive letter is for your CD-ROM player, open Windows Explorer or File Manager and look for the letter next to the CD-ROM icon. 2 When the opening screen appears, click Install HP DeskJet 8xxC Series Printer Software. (Your printer model number will be on the install button.) 3 When the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 19
, click Troubleshoot and try to correct this problem. If you cannot correct this problem, click OK. For more information about printer communications, go to "Communications Test and Two-way Communications (Parallel Cable)" on page 24. Note: The HP DeskJet 8xxC Series printer is automatically - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 20
The USB cable set up requires Windows 98. If you are using a parallel cable for communications between your printer and your computer, go to page 2. USB Step 1: Unpack Your Printer 1 Remove the packing material and the packing tape from the outside of the printer 6410021 2 Open the top cover. Remove - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 21
adapter. 5 Plug the other end of the power cord into an electrical outlet. 6410023 Note: Use only the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector or a wall outlet switch to turn the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 22
moves to the center of the printer. 3 Remove the inkjet print cartridges from their individual packages. 4 Carefully remove the protective vinyl tape from the tri-color and black inkjet print cartridges. 6410024 Note: Be sure not to touch the ink nozzles or the copper electrical contacts - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 23
firmly down into the cradle. Insert the black inkjet print cartridge in the right cradle, and insert the tri-color inkjet print cartridge in the left cradle. You must insert both inkjet print cartridges for the printer to operate. 6 Close the latch. You will hear a click and feel resistance - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 24
for your printer. These inkjet print cartridges have been specifically designed to work with your printer to produce results that are always clear, always sharp. 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require: Black HP 51645 Series Tri-Color HP C1823 Series 810C, 812C require: Black HP No. [15 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 25
1 Setting Up Your Printer with a USB Cable 2 Remove a stack of paper from its packaging. (Make is usually indicated on the paper package. Be sure you insert the paper into the IN tray of the printer with the print side down. For More Information: Go to "Printing Cards" on page 46 for information on - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 26
wait for Windows 98 to start. 2 Insert the HP Printer Software CD into Printer Software Note: You can also refer to the steps 7a through 7g, "Install USB Software" on the separate USB Cable Setup sheet included with your printer your HP DeskJet 8xxC Series printer by connecting the printer to the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 27
with a USB Cable 2 Click Next in this screen. Note: The printer version on your screen will match the version of the printer that you are installing. 3 Click Next in this screen too. 4 Select Specify a location: and click the Browse button in the following screen. Do NOT click - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 28
agreement, then click Accept. 3 If you are notified that the HP DeskJet printer port could not be located, select the USB port. Then click Next. 4 Follow the instructions on the screen. If something goes wrong, go to "If You have Problems Installing" on page 23. 5 When prompted, restart Windows. 20 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 29
restart Windows before the printer software can run. 6 Continue to follow the instructions on the screen. Note: The HP DeskJet 8xxC Series printer is automatically set as the default Windows printer. If you find that it is not the default Windows printer, go to "Setting the HP DeskJet Printer as - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 30
. Note: For Windows 3.1x, you can find the HP DeskJet Toolbox icon on your desktop when you start your computer. Or, you can double-click it in the HP DeskJet 8xxC Series utilities group in the Program Manager.. 11 Click the Printer Services tab. Then click Align the print cartridges. Follow the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 31
Your Printer Software Closing Software Programs Before installing the printer software on a computer, close any virus protection programs or other software programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager. For Windows 95 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 32
¥ Exit. 4 Repeat these steps for each open software program, except Program Manager. Setting the HP DeskJet Printer as the Default For Windows 95, 98 or NT 4.0: 1 From the taskbar select Start ¥ Settings ¥ Printers. 2 Right-click the HP DeskJet 8xxC Series Printer icon and choose Set As Default. For - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 33
, click Troubleshoot and try to correct this problem. If you cannot correct this problem, click OK. For more information about printer communications, go to "Communications Test and Two-way Communications (Parallel Cable)" on page 24. Note: The HP DeskJet 8xxC Series printer is automatically - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 34
has a couple of buttons on it, you actually control the printer through your software program and the printer software you installed on your computer. Finding the HP Print Settings Box You can select settings such as the paper type, paper size, orientation, and print quality in this box. How you - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 35
Printer Software About the HP Print Settings Box Note: Features and wording on the HP print settings box tabs may differ from that shown here depending on your printer the richest colors. To produce optimal results, this mode places more ink on the paper and may take slightly longer to print. Best is - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 36
2 Using Your Printer Software Features Tab Save money and trees. Print on both sides of the paper. Enlarge your image. Print a poster. (Note: Poster Printing is not available for the HP DeskJet 81xC or 83xC Series printers.) Save paper. Print multiple pages per sheet. (Note: Pages Per Sheet is not - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 37
Your Printer Software Uninstalling the Printer Software If you need to uninstall the printer driver for your HP DeskJet printer for Add/Remove Programs and select HP DeskJet 8xxC Series (Remove only). For Windows 3.1x: Perform one of the following: • Insert the printer software disk (either Disk 1 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 38
, transparencies, envelopes, and labels work fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the Hewlett-Packard papers, which were developed especially for HP inks and your printer. What to Consider • Desired outcome. The paper - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 39
3 Creative Printing Get the Right Paper Your HP DeskJet printer is designed to work well on most common office paper types and with quality 25% cotton bond paper. Because your printer uses ink to produce an image, paper that accepts ink well produces the best results. Be sure to test a variety of - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 40
repositionable stickers feature HP's Bright White paper for bright, colorful pictures and sharp text. HP papers are available at printers could jam the printer and might actually repel ink. • Multi-part forms (such as duplicate or triplicate forms) could wrinkle in the printer or get stuck; the ink - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 41
program's Print box. By default, the printer software is automatically set for color printing. Turning Off Color You can print drafts of your color documents in grayscale (shades of black) if you're going to photocopy them in black and white: 1 In the HP print settings box, click the Color tab - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 42
of the physics of how color is made on screen (with light) and at the printer (with dyes and pigments), a slight mismatch can occur. What if the colors aren't no difference, change the print quality (in the Setup tab of the HP print settings box) to Best. If you're using a special paper, change the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 43
select Custom in the Paper Size list. (Go to "Finding the HP Print Settings Box" on page 26.) 2 Type the dimensions of the paper in the Custom Paper Size box, and then click OK. 3 Load the paper in the printer and print as you would for normal paper sizes. (Go to "Step - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 44
Both Sides of the Paper Note: This feature is not supported when printing across a network with an HP DeskJet 895C Series printer or when using a USB cable. 1 Load the paper into the IN tray. Remove any paper from the OUT tray. 2 In the HP print settings box, click the Features tab. (Go to "Finding - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 45
of the HP print settings box back to None. What if both pages printed on one side of the paper? You put the paper print side down when you replaced it in the printer. Print your document again, paying special attention to the instructions on your screen. What if the ink smeared? The ink might - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 46
see how the final product will look. After you are done printing: 1 Click to clear the Flip Horizontal box in the Features tab of the HP print settings box. 2 If you used transparencies or iron-on transfer paper, remove it from the IN tray and replace it with whatever type of - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 47
3 Creative Printing How to Print Several Pages Per Sheet Note: This feature is not available with the HP DeskJet 832C, 830C, 810C, 812C and 815C Series printers. Your HP DeskJet printer has a special option that prints several pages on one sheet of paper. It does this by reducing the size of each - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 48
you. 2 Save the files onto a hard disk, floppy disk or CD. 3 Insert the floppy disk or CD into your computer. 4 Open your software program and follow its instructions to import the photos. Digital Film Processing This method of developing film places all of your pictures onto a floppy disk or CD. In - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 49
Best Photo Paper For best results when printing photos, use one of these HP papers. Be sure to check the packaging of the HP paper for designated use with the HP DeskJet printer. • HP Premium Photo Paper: Use HP Premium Photo Paper to produce spectacular photos that look and feel like traditional - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 50
clasps or windows. (Use transparent labels instead for these sorts of envelopes.) Also, envelopes with thick, irregular, or curled edges or with areas that are wrinkled, torn, or otherwise damaged could get stuck in the printer. Follow your software instructions: If your software program includes - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 51
an envelope size in the Paper Size box. (Go to "Finding the HP Print Settings Box" on page 26.) 2 Slide both of the paper adjusters the IN tray. IN Tray 6410006 3 Put a stack of up to 15 envelopes in the printer, as shown below. (If you're using thick envelopes, you might need to reduce the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 52
are done printing: 1 Change the Paper Size in the Setup tab of the HP print settings box back to whatever paper size you'll be printing on next. replace them with whatever paper you'll be printing on next. What if the printer won't pick up the envelope? If you're printing a single envelope using the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 53
Labels You can use your HP DeskJet printer to print sheets of labels. Use only A4 or U.S. Letter-sized sheets of labels. It's particularly important to pick labels that are made especially for inkjet printers. Otherwise, labels could peel off in your printer or the ink might not dry. Sheets of - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 54
or HP Glossy Greeting Card Paper). 3 Slide out the IN tray, slide out the paper adjusters, and flip up the OUT tray. 4 Place a stack of up to 30 cards (6 mm or 1/4 inch) in the tray. Make sure the orientation of the cards matches the orientation you've selected in your software program - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 55
. (The software program user's guide will tell you how.) Printing Non-standard Size Cards If the dimensions of your card aren't listed in the Paper Size box in the Setup tab of the HP print settings box, print it as described in "How to Print on Different Paper Sizes" on page 35. 47 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 56
Inkjet Rapid-Dry Transparencies has been especially developed to work with HP inks, giving you crisp images and text, and the fastest drying times. They won't jam your printer, either. Look for them at large office supply stores. 1 In the HP print settings box, click the Setup tab. Click the Select - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 57
3 Creative Printing 7 Be patient when printing on HP Premium Inkjet Transparency Film or if printing on HP Premium Inkjet Rapid-Dry Transparencies in Best mode. Because the printer uses more ink, lays the colors down more slowly, and allows for a longer drying time between sheets, transparencies - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 58
HP DeskJet 832C, 830C, 815C, 812C and 810C Series printers. 1 Load normal-size Letter or A4 paper into the IN tray. 2 In the HP print settings box, click the Features tab. (Go to "Finding the HP the Poster Printing area of the Features tab of the HP print settings box. 2 If you used heavyweight paper - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 59
fan the paper to fluff it before loading it. Follow your software instructions: The software program you're using might require special settings before it prints banners correctly on your printer. Check the HP DeskJet 8xxC Series Printer Release Notes (which were installed on your computer with the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 60
any. c. Fan the stack so that the pages don't stick together in the printer. 6 Put the paper into the lower IN tray so that the unattached edge IN tray back in. 9 Print the banner. You'll notice that the printer goes through some start-up movements before it starts printing. Also, banner printing - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 61
(located on the printer) is up. • See the online HP DeskJet 8xxC Series Printer Release Notes for the appropriate settings for specific software programs. • Make sure you remove all paper before loading the banner paper. • See "Clearing a Paper Jam" on page 69 for instructions on how to remove - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 62
text you want to print • iron-on transfer paper, which you can buy at a computer or office supply store. HP Iron-On T-Shirt Transfers are designed to work with your printer and HP ink to give you a professional silk-screened look. Here's how you do it 1 On your computer, open the document containing - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 63
When buying replacement inkjet print cartridges, check the part numbers carefully so that you buy the correct cartridges for your printer: 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require: Black HP 51645 Series Tri-Color HP C1823 Series 810C, 812C require: Black HP No. [15] (equivalent to C6615A - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 64
printer. 10 If the inkjet print cartridge light continues to blink after you install new inkjet print cartridges, check the part numbers on the cartridges to ensure you installed the correct ones: 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require: Black HP 51645 Series Tri-Color HP C1823 Series - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 65
the nozzles before unplugging the power cord or turning off any attached power strip. • The printer does not work with only one inkjet print cartridge installed. If one of the inkjet print cartridges runs out of ink, leave the empty inkjet print cartridge in the cradle until you can replace it. 57 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 66
light is lit. 2 Be sure the printer's IN tray contains plain paper. Double-click the HP DeskJet Toolbox icon on the computer screen. (Go to "Finding the HP DeskJet Toolbox" on page 63.) 3 Click the Printer Services tab. Then click Align the print cartridges. Follow the directions on the computer - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 67
4 Using and Caring for Your Inkjet Print Cartridges To Clean the Inkjet Print Cartridges from the HP DeskJet Toolbox 1 Double-click the HP DeskJet Toolbox icon on the computer screen. 2 Click the Printer Services tab. 3 Click Clean the print cartridges and follow the directions on the screen. If - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 68
've removed the inkjet print cartridges, make sure that they are not outside of the printer longer than 30 minutes. Note: Be careful not to touch the ink nozzles or the copper contacts. Touching these parts of the inkjet print cartridge can result in clogs, ink failure, or bad electrical connection - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 69
1 Reinstall the inkjet print cartridges and close the printer's top cover. 2 Reinsert the power cord into the back of the printer. 3 Print a test page. On the Printer Services tab of the HP DeskJet Toolbox, click Print a self-test page. 4 Examine the printout for ink streaking. Note: This procedure - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 70
When buying replacement inkjet print cartridges, check the part numbers carefully so that you buy the correct cartridges for your printer: 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require: Black HP 51645 Series Tri-Color HP C1823 Series 810C, 812C require: Black HP No. [15] (equivalent to C6615A - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 71
Finding the HP DeskJet Toolbox The HP DeskJet Toolbox tells you how to troubleshoot your printing problems. It even allows you to align and clean your print cartridges. For each Windows system, here are a couple of places to find the HP DeskJet Toolbox. For Windows 95, 98 and Windows NT 4.0 • Double - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 72
the HP DeskJet Toolbox may differ from that shown here depending on your printer model. Troubleshooting Tab Click on the symptom that matches the problem you are having with the printer. Follow the questions through the series of screens presented to solve most common problems. Printer Services Tab - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 73
you can use the online troubleshooting tool: the HP DeskJet Toolbox. With a few clicks of the mouse button, you'll find your specific problem and details on how to fix it. The HP DeskJet Toolbox even aligns and cleans your inkjet print cartridges. What if no page came out of the printer? Be patient - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 74
Troubleshooting tab in the HP DeskJet Toolbox, and then click A blank page came out. Under Wrong printer selected, click to open the Printers folder and follow the on-screen instructions for setting a default printer. Ink. You might have run out of ink. Replace the inkjet print cartridges software - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 75
Quality (on the Setup tab of the HP print settings box). Cartridges. If ink is smearing or is splotchy: • You might need to clean the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Clean the print cartridges. • You might need to replace the inkjet - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 76
through the printer, the paper might be inappropriate for banner printing. HP Banner Paper is highly recommended. Margin gap. If you see gaps in the printing at the ends of the sheets, a problem might exist in your software program. See online troubleshooting in the HP DeskJet Toolbox for more - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 77
the OUT tray. 2 Press the Resume button on the front of the printer to clear the paper jam. 3 If the paper jam has cleared, knob clockwise to the locked position. 3 Press the Resume button on the front of the printer. Rear Access Door 6410009 4 Print your document again. If you can't see the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 78
can access the user community from http://www.hp.com/ support/home_products. Printer Software Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For MS-DOS - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 79
for help, please make sure that: • You have checked your User's Guide and the DeskJet Toolbox and Help files, or HP Customer Care online for installation troubleshooting tips. • You are seated in front of your computer with your printer nearby. • You have the following information available: - Your - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 80
HP you connect with a support technician. • For printer coverage beyond the one year factory warranty, you have the following options: • Consult your reseller to get extended coverage. • If your reseller does not offer service contracts, please call Hewlett-Packard directly and ask about our service - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 81
output. Make sure you are using an up-to-date version of an HP printer driver designed specifically for your printer model. Go to "Printer Software" on page 70 for information on how to get an updated printer driver. • The size and complexity of the documents you print can make a difference in - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 82
Printing Margins The printer cannot print outside use nonstandard paper sizes and select the Custom Paper Size setting in the HP print settings box, the paper width must be between 77 and 215 mm mm (0.0 in.) DOS margins can vary. See the manual for the specific DOS program for more information. 74 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 83
Ring/802.5 DB9, RJ-45 3 Ports J3258A J3263 J3265A J3264A HP USB-Compliant Interface Cable 2-meter length C6518A Inkjet Print Cartridges for 895Cxi, 895Cse, 882C, 880C, 832C, 830C Black HP 51645 Series Tri-color HP C1823 Series Power Cords U.S., Canada, Brazil, Latin Amer- 8120-8330 ica - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 84
documentation is available in PDF format for viewing and printing from Adobe Acrobat at http://www.hp.com The following lists the available Printer User's Guides for Windows Arabic Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Japanese Korean Norwegian Polish - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 85
media varies by country. Ordering Information To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service: • Argentina: (54 1) 787-7100 Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 86
01210 México, D.F. • Netherlands: 0 33 450 1808 Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V., Parts Direct Service Basicweg 10 3821 BR AMERSFOORT • Norway: 22735926 Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo • Austria - South-East Area: (43-0222 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 87
pages per minute 0.3 pages per minute Duty Cycle 3,000 pages per month DeskJet 880C model no. C6409A DeskJet 882C model no. C6409B Black Text Print Speed* EconoFast: Normal: Best: 9 pages speed will vary depending on the system configuration, software program, and 79 document complexity. - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 88
HP DeskJet 895C, 882C, 880C, 832C, 830C, 815C, 812C and 810C Series printers printing Software Compatibility MS Windows compatible (3.1x, 95, 98, and NT 4.0) MS-DOS applications Buttons/Lights Resume button and light Power button and light Banner switch Inkjet Print Cartridge - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 89
to 20 sheets of paper labels Use only U.S. letter-sized or A4sized sheets. Use only paper labels specifically designed for use with HP inkjet printers. up to 50 sheets Media Size Custom size: Width: Length: U.S. letter: Banner U.S. letter: U.S. legal: Executive: U.S. No. 10 envelope: Invitation A2 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 90
B Checking Your Computer Settings Your printer works with any computer system that meets requirements. Supported Operating Systems Microsoft Windows 95 Microsoft Windows NT 4.0 Microsoft Windows 3.1x, Enhanced mode only Microsoft Windows 98 MS-DOS Version 3.3 or greater Required For Windows NT - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 91
Settings For Windows 95, 98 and NT 4.0 Check the computer's packaging: If you still have the box for your computer, check the printing on the box for a list of system features. Compare the type and speed of CPU, and the amount of RAM, with the system requirements for your printer. Check the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 92
Your Computer Settings For Windows 3.1x Check the computer's packaging: If you still have the box for your computer, check the printing on the box for a list of system features. Compare the type and speed of CPU, and the amount of RAM, with the system requirements for your printer. Check the amount - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 93
B Checking Your Computer Settings Check the operating system version and amount of RAM installed: 1 Open a recently purchased program (manufactured since June 1997). 2 Click Help. 3 Click About. 4 Click System Info. The dialog box shows many system options and settings, including the operating - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 94
print from Windows 98 across the USB cable. If your computer's USB port is enabled and properly set up, you can connect your HP DeskJet printer to it or to a chain of USB devices via a USB cable. How can I determine if my computer's USB port is enabled? First, follow the installation instructions on - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 95
Setup, then click Open. 5 The setup.exe file will appear in the dialog box. Click OK. 6 Select the Remove HP DeskJet 8xx Series Software option. 7 Connect the USB cable to your printer again. The USB installation screen should appear again. 8 Continue with Step 1 of "USB Step 7: Install the USB - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 96
Your HP DeskJet 895C Series Printer on a Network Note: Networking is not available with the HP DeskJet 882C, 880C, 832C, 830C, 815C, 812C, or 810C Series printers. About Sharing Your Printer on a Network If you work in a networked environment, you can connect the HP DeskJet 895C Series printer to - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 97
, you need to install the HP DeskJet 895C printer software on each computer that will print documents to the HP DeskJet 895C printer. Setting Up Your Printer on a Network Use the detailed instructions provided in the HP DeskJet Toolbox to configure your network printer. To access the online network - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 98
D Using Your HP DeskJet 895C Series Printer on a Network Troubleshooting for the Network-Connected Printer If the test page generated by the HP JetDirect External Print Server displays the message I/O CARD READY, the print server is correctly installed. If you are using an HP JetDirect External - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 99
HP DeskJet Control Panel for DOS • Supported Character Sets About the HP DeskJet Control Panel for DOS DOS users have access to many printer features through specific DOS printer drivers; however, many software manufacturers do not develop printer drivers for their software programs. The HP DeskJet - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 100
5.5, 6.0 Recommended Printer Driver HP DeskJet 600, 670C or 850C HP DeskJet 540 HP DeskJet 540 HP DeskJet 560C How do I install DOS printer drivers? To install DOS printer drivers, follow the instructions supplied by the software manufacturer. After you have installed the printer driver, you will - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 101
Microsoft Windows. Hewlett-Packard uses this common development standard to supply a printer driver for use with all Microsoft Windows-compatible software programs. This is the reason that fewer DOS printer drivers are being developed. If there is not a DOS printer driver for my HP DeskJet printer - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 102
software on diskettes. Installing the HP DeskJet Control Panel for DOS To access the printer's features, install the HP DeskJet Control Panel for DOS as described below. Before you install the DOS control panel: 1 Perform all physical setup procedures given in Chapter 1 of this User's Guide - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 103
3 Follow the instructions on the screen. If you encounter problems with the installation: printer's status at any time Typically, duplicate print settings that are selected from a DOS software program override print settings selected in the HP DeskJet Control Panel for DOS. To access the HP DeskJet - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 104
that constitute all elements of a language or discipline (legal), including punctuation and numbers. The HP DeskJet Control Panel for DOS can be used to select a default character set. The HP DeskJet printers support the following character sets: United Kingdom (ISO 4) German (ISO 21) French (ISO 69 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 105
printer. Refer to your software program manual for specific information on how to send commands to your printer. Internal Printer Fonts Internal fonts are bitmapped or scalable fonts that are stored in the printer. The following bitmapped internal fonts are supplied for the HP DeskJet printers - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 106
disk, contains custom files for use with the HP DeskJet Control Panel for DOS, allowing access to special symbol sets. You only need to install the one file that supports your particular language. If you are uncertain which language is included in your printer, check the serial number label on the - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 107
, 16.67, 20 5, 10, 20 6, 12, 24 6, 12, 24 5, 10, 16.67, 20 Arabic Symbol Sets: Fonts: Proportional Spaced Ryadh Fixed Space Naskh Naskh Koufi HP Arabic-8 PC Arabic (CP-864) Point Sizes 6, 12, 24 7, 14, 28 6, 12, 24 Point Sizes 5, 6, 7, 8, 10, 12, 14 Pitches 5, 10, 20 8.5, 17 6, 12, 24 Cyrillic - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 108
Thai Courier, Courier Bold, Courier Italic, and Bold Italic Thai Courier, Courier Bold, and Courier Italic Thai Courier, Courier Bold, and Courier Italic Thai Line Printer Point Sizes 12 10 24 8.5 Pitches 5, 10, 16.67, 20 5, 10, 20 6, 12, 24 6, 12, 24 Pitches 5, 10, 16.67, 20 5, 10, 20 6, 12 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 109
to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules. For further information, contact: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 415.857.1501 NOTE: This - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 110
F 102 Limited Warranty Statement HP Product Software Ink cartridges Printer Duration of Limited Warranty 90 Days 90 Days 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 111
5, 14 cradles, cartridge 5, 14 custom paper sizes 35 customer support 70 Cut-Sheet option 53 D defaults character sets 96 setting default printer 24 dialog boxes, See HP print settings box and HP DeskJet Toolbox different paper size 35 digital film processing 40 disks, ordering software on 70 door - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 112
on the keyboard vi HP DeskJet Toolbox 63 information sources vi on the printer vi online 70 problems, See problems technical support 70 Web sites and user forums vi, 70 Hewlett-Packard papers 30 ordering from HP 76 Hewlett-Packard, reaching online 70 HP Banner Paper 31, 51, 77 HP Bright White InkJet - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 113
cradles 6, 15 problems with 56, 66, 67 purchasing 62 refilling 62 removing 55 removing tape 5, 14 replacing 55, 67 storing 57 two required 6, 15 using 57 inserting cartridges 5, 14 inserting single envelope 42 installing HP DeskJet Control Panel for DOS 94 printer software 9-25 printer software for - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 114
, 45, 48 selecting 27, 34 smeared ink 37 transparencies 48 using refilled inkjet cartridges 62 print quality problems 58, 67 print servers 89 HP JetDirect 170X 75 HP JetDirect 300X 75 HP JetDirect 500X 75 HP JetDirect EX Plus 75 HP JetDirect EX Plus3 75 part numbers 75 print settings 91, 95 banners - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 115
test 65 problems (continued) fuzzy printing 67 graphics in the wrong place 66 help from the HP DeskJet Toolbox 64 ink not drying on labels 45 ink smears 67 ink streaks 58, 59, 62 inkjet print cartridges 62 installing DOS control panel 95 installing printer software 23 misaligned inks 66, 67 - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 116
cartridges excluded 62 warranty statement 102 Web site HP vi weight paper 30, 81 recommended media 81 window envelopes 42 Windows closing open programs 23 compatibility 82 HP print settings box 26 locating the HP DeskJet Toolbox 63 obtaining printer drivers 70 setting default printer 24 software - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 117
the HP DeskJet printer assists in minimizing both packaging materials and damage rates. Plastic Materials: All major manufactured plastics parts are marked as to the plastic content to facilitate product recycling. Printers and Print Cartridges: In certain countries, Hewlett-Packard is conducting - HP Deskjet 830/832c | (English) Windows Connect * User's Guide - C6413-90009 - Page 118
Your DeskJet Connection!* Information on more products: http://www.hp.com HP Customer Care: http://www.hp.com/support/home_products *Information in these web sites may only be available in English Printed on Recycled paper *C6413-90009* English Part Number C6413-90009 Printed in the United States.
HP DeskJet
Printer
User’s Guide
for
Windows
895C Series
880C Series
830C Series
810C Series