HP Deskjet 940c HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help
HP Deskjet 940c Manual
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- HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 1
quick help hp deskjet 948c/940c/920c series table of contents learning about your printer 1 introducing your hp deskjet printer 2 finding information 3 notices and acknowledgments 4 terms and conventions 5 learning about printer features 7 using paper trays 10 using the taskagent 14 printing - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 2
aligning print cartridges 62 automatically cleaning print cartridges 63 manually cleaning print cartridges 64 cleaning the printer 67 refilling print cartridges 68 maintaining print cartridges 69 print cartridge part numbers 70 the hp deskjet toolbox 71 solve a problem 73 printer lights are - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 3
learning about your printer • introducing your hp deskjet printer • finding information • notices and acknowledgments • terms and conventions • learning about printer features • using paper trays • using the taskagent 1 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 4
up to 12 pages per minute for black text and up to 10 pages per minute for text and color graphics (Print speeds vary with printer models) HP Deskjet printers are designed to help you get the best results for your printing needs. Read about these and other features in the following sections. 2 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 5
how to troubleshoot installation problems. This quick help guide tells you about printer features, maintenance, and specifications and explains how to print documents and solve problems that may occur as you print. The hp deskjet release notes explain hardware and software compatibility with - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 6
information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard allowed under copyright laws. acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 7
of software steps. For example: Click Start > Programs > hp deskjet series > hp deskjet series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 8
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What's This? help feature. To find more information about options on each tab screen, point to an option and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 9
about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 10
Status symbol flashes when a print cartridge is low on ink or incorrectly installed. See also: print cartridge status light resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 11
two-sided printing The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page. An optional Two-Sided Printing Accessory can be purchased for automatic two-sided printing with 948c and 940c series printers. See also: manual two-sided printing 9 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 12
using paper trays In tray The In tray holds paper or other media to be printed. 1. Out tray 2. In tray pushed in Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper. 1. In tray pulled out 10 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 13
different sizes of media by sliding the paper guides in and out. 1. paper width guide 2. In tray pulled out 3. paper length guide out tray The position of the Out tray can be changed for different printing needs. Out tray up - Place the tray in the up position for easy loading of paper into the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 14
in the down position for most types of printing and single envelope printing. Out tray extension - (Not available in all printer models.) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 15
fold-up tray Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges. 1. Fold-Up tray up 2. Fold-Up tray down 13 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 16
icon on the Windows taskbar. The Default Print Settings dialog box appears. It allows you to change the default print quality and to turn on automatic two-sided printing if you have purchased the optional HP Two-Sided Printing Accessory. (This accessory is not available for all printer models.) 14 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 17
to the HP Deskjet printer selected. • Select Change Default Print Settings to open the printer properties box. • Select Open Toolbox to open the HP Deskjet Toolbox. • Select Exit to turn off the TaskAgent. Turn the TaskAgent back on by clicking Start > Programs > hp deskjet series > TaskAgent. The - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 18
displaying print cartridge warning messages The color and appearance of the TaskAgent change when there are warning messages. Warning messages appear when a print cartridge is low on ink or has been installed incorrectly. • When the icon is blinking and outlined in yellow, unread warning messages - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 19
on paper and other media • printing with your hp deskjet printer • plain paper • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing • custom paper sizes 17 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 20
printing with your hp deskjet printer opening the printer properties dialog box The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides a dialog box to communicate with the printer. In the printer properties box you can select - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 21
• Use the Advanced tab to make color and contrast adjustments, and to choose options for ink volume, ink drying time, and print speed (Low Memory Mode). saving changes When you change print settings, click Apply, then click OK to save your changes. If you do not change any settings, click Cancel to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 22
paper • legal paper letter/A4 paper preparing to print 1. Raise the Out tray and pull out the In tray. 2. Slide out both paper guides. 3. Insert a stack of paper into the In tray. 4. Place up to 100 sheets of paper into the In tray if your printer has a Fold- Up tray. Place up to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 23
optional HP Two-Sided Printing Accessory (not available for all printer models), two-sided printing occurs automatically when this box is checked. • Copies: Number of copies 4. Select the Advanced tab if you wish to print in grayscale or make optional adjustments to ink volume, color, or print speed - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 24
have been developed especially for HP inks and HP printers. See also: printing with your hp deskjet printer manual two-sided printing custom paper sizes legal paper preparing to print 1. Raise the Out tray and pull out the In tray. 2. Slide out both paper guides. 3. Insert a stack of legal-sized - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 25
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 26
and facing up-into the single envelope slot. 2. Push the envelope forward until it stops. printing the envelope If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the file you want to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 27
make optional adjustments to ink volume, color, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines • Verify that the Out tray is in the down position. • Avoid using envelopes that have clasps or windows. • Avoid using - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 28
Slide the paper guides snugly against the edges of the envelopes, then push the tray forward until it stops. printing the envelopes If your software program includes an envelope-printing feature, do not follow these instructions. Follow the instructions provided by the software program. 1. Open the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 29
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 30
printing guidelines • Never place more than 15 envelopes in the In tray at one time. • Align the envelope edges before inserting them. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 31
transparencies preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the transparency sheets to separate them, then align the edges. 4. Place up to 25 transparency sheets in the tray if the printer has a Fold-Up tray. Place - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 32
5. Select the Advanced tab if you wish to make optional adjustments to ink volume, color, drying time, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. The printer waits for transparencies to dry before releasing them to the Out tray - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 33
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 34
in grayscale or make optional adjustments to ink volume, color, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines • Use only paper labels that are designed specifically for inkjet printers. • Never place more than 20 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 35
media preparing to print 1. Pull out the In tray. 1. Raise the Out tray to the up position. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the edges of the cards or other small media. 4. Place up to 30 cards in the tray if the printer has a Fold-Up - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 36
: Unchecked • Copies: Up to 30 if the printer has a Fold-Up tray; up to 45 if the printer does not have a Fold-Up tray 5. Select the Advanced tab if you wish to print in grayscale or make optional adjustments to ink volume, color, or print speed (Low Memory Mode). 6. Click OK to return to the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 37
printing guidelines • If an out of paper message appears, verify that the index cards or other small media are positioned properly in the In tray. • If the index cards or other small media are smaller than 100 x 148 mm (4 x 5.6 in), do not use the In tray. Use the printer's single envelope slot to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 38
separate them, then align the photo paper edges. 4. Place up to 20 sheets of photo paper-printable side down-in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and push in the tray. printing photographs 1. Open the file you want to - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 39
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 40
local camera shop provide electronic files of the photos you want to print. • Use the PhotoREt setting for most photo paper printing. • If you have a parallel cable connection, you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). For best results - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 41
greeting cards preparing to print 1. Pull out the In tray. 2. Raise the Out tray to the up position. 3. Slide out both paper guides and remove all paper from the tray. 4. Fan the edges of the greeting cards to separate them. 5. Align the edges of the cards, then place - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 42
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 43
printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify that the cards are positioned properly in the In tray. • If the cards are smaller than 100 x 148 mm (4 x 5.6 inches), do not use the In tray. Use the printer's single envelope - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 44
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 45
of copies 5. Select the Advanced tab if you wish to make optional adjustments to color, ink volume, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 46
banners preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Raise the Out with the unattached edge of the paper facing the printer. 6. Slide the paper guides snugly against the banner paper. 7. Push in the In tray. Leave the Out tray up - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 47
hp banner paper and the paper size is set to Banner automatically. 4. Select the Features tab, then choose the following: • Orientation: Appropriate orientation • Two-Sided Printing: Unchecked • Copies: Up to 20 5. Select the Advanced tab if you wish to make optional adjustments to ink volume, color - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 48
printing guidelines The Release Notes describe problems that may occur when you print banners using some software programs. Click Start > Programs > hp deskjet series > Release Notes to view this information. For best results use hp products. 46 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 49
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 50
the Advanced tab if you wish to make optional adjustments to ink volume, color, drying time, or print speed (Low Memory Mode). 6. Click OK to return to the Print or Print Setup screen. 7. Click OK to print. printing guidelines When you print an iron-on transfer with a mirror-image, the text and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 51
the paper guides snugly against the edges of the paper. 4. Push in the In tray. printing manually 1. Open the file you want to print. Verify that the document you are printing is at least two pages long. 2. Follow one of these paths to select your print options, depending on the software program you - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 52
have installed the optional HP Two-Sided Printing Accessory (not available with all printer models). 5. Select the number of copies to print. 6. Select the Advanced tab if you wish to print in grayscale or make optional adjustments to ink volume, color, drying time, or print speed (Low Memory Mode - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 53
9. Click Continue when the paper is properly reloaded. Book binding 51 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 54
pages can be printed. • If you have purchased the HP Two-Sided Printing Accessory, you can print both sides of the paper automatically. Follow the directions included with that product. (The HP Two-Sided Printing Accessory cannot be used with all printers.) For best results use hp products. 52 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 55
the Out tray to the up position. 2. Put the paper or other media you want to print into the In tray, with the printable side down. 3. Push the paper forward until it stops. 4. Slide the paper guides snugly against the edges of the media and push in the In tray. 5. Lower the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 56
of these paths to select your print options, depending on the software program you are using: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. The printer properties box appears with Setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 57
• print cartridge status light • replacing print cartridges • aligning print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 58
also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is not related to low ink, the light continues to flash after - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 59
printer's top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color cartridge problem icon 2. black cartridge problem icon 3. tri-color cartridge - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 60
troubleshooting problems with the tri-color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 61
buying replacement print cartridges, verify the correct part numbers. When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges to operate. Warning! Keep both new and used print cartridges out of - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 62
1. Out tray (in down position) 2. press Power button 3. open top cover 4. raise cradle latch 5. lift out cartridge 60 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 63
. If the Print Cartridge Status light continues to blink after installing a new print cartridge, check the part number on the cartridge to verify that the correct cartridge is installed. 9. Align the print cartridges for optimum print quality. See also: aligning print cartridges print cartridge part - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 64
print cartridges After a print cartridge is replaced, align the print cartridges to ensure the best possible print quality. Alignment is performed from the HP Deskjet Toolbox. 1. Open the HP Deskjet Toolbox using one of the following methods: • Click Start > Programs > hp deskjet series > hp deskjet - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 65
or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the HP Deskjet Toolbox. 2. Select the Printer Services tab. 3. Select Clean the Print Cartridges and follow the on-screen directions - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 66
contaminants that damage print cartridges. • Cotton swabs or other soft, lint-free material that will not stick to the cartridges. Be careful not to get ink on your hands or clothing as you clean. preparing to clean Remove the print cartridges from the printer before cleaning. 1. Verify that the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 67
cleaning the print cartridges and print cartridge cradle 1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. nozzle - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 68
until no ink residue appears on a clean swab. 1. print cartridge cradle 2. cradle wall 6. Reinsert the print cartridges and close the printer's top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting the Printer Services tab - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 69
stains, and spilled ink. Use water only. Do not use household cleaners or detergents. the printer interior To maintain the interior of the printer, follow these guidelines: • Clean only the print cartridges and print cartridge cradle. Do not clean anything else inside the printer. • Do not lubricate - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 70
. Ink from a refilled cartridge can leak onto the electrical components in the printer. This can cause severe printer damage, resulting in downtime and repair costs. Caution! Damage that results from modifying or refilling HP print cartridges is specifically excluded from the HP printer's warranty - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 71
print cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete and the printer - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 72
print cartridge part numbers When replacing print cartridges in your HP Deskjet printer, buy print cartridges with the following part numbers: • Black: HP 6615A Series or HP No. 15 • Tri-Color: HP C6578 Series or HP No. 78 70 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 73
estimated ink level in print cartridges. If you have purchased the optional HP Two-Sided Printing Accessory (not available for all printers), you can enable it from the Toolbox. Use one of these methods to open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet series > hp deskjet series - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 74
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solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts 73 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 76
the flashing lights indicate • if the print cartridge status light is flashing • if the resume light is flashing • if the power light is flashing • if all lights are flashing what the flashing lights indicate Flashing lights indicate the printer status. 1. Print Cartridge Status light and symbol - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 77
may be a problem with a print cartridge • Verify that the correct print cartridges are installed. • Check if a print cartridge is low on ink or improperly installed. See also: print cartridge part numbers checking the print cartridge status if the resume light is flashing the printer may be out - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 78
to step 2 if the lights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the printer from the power source. 4. Reconnect the printer to the power source. Press the Power button to turn on the printer. If you continue to have problems, contact HP Customer Care. 76 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 79
not printing • paper does not come out of the printer • error messages appear when using a USB connection • paper jams occur • printer does not turn on paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 80
installed. • If the Resume light is blinking, press the Resume button. • If the Power light is blinking, the printer is in the process of printing. 1. Print Cartridge Status light and symbol 2. Resume light and button 3. Power light and button reinstall the printer software See the quick start setup - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 81
paper from the In and Out trays. 2. Press the Resume button on the front of the printer. 3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. If the paper jam is not cleared: 1. Open the Rear Access Door by turning the - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 82
. 5. Print the document. printer does not turn on The printer may have drawn too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. Press the Power button to turn on the printer. If you continue to have problems - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 83
. See your Windows manual for information on managing the computer's hard drive space. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP's Website to download the most recent software updates for your printer. See the quick reference guide for Website information - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 84
steps: 1. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. 2. Select the Advanced tab and - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 85
> hp deskjet series > hp deskjet series Toolbox -or- • Right-click the TaskAgent and select Open Toolbox. 2. Click the Configuration tab and select Attempt to Use Hardware ECP. 3. Click Apply. 4. Print the photograph. See also: printing photographs If you continue to have problems, contact HP - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 86
is empty • The vinyl tape is not removed from the print cartridge • An incoming fax is being printed check the print cartridges 1. Raise the printer's top cover to view the Print Cartridge Status icons. 2. Replace the print cartridge if it is empty. 3. Remove the protective piece of vinyl tape - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 87
document are missing or printed in the wrong place Use the instructions below to reset paper orientation, page size, print margins, and other options: 1. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 88
until it stops. 3. Slide the paper guides snugly against the paper and push in the In tray. 4. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 89
in. 4. Follow one of these paths to open the printer properties box, depending on your software program: • Click File > Print, then select Properties -or- • Click File > Print Setup, then select Properties -or- • Click File > Print > Setup, then select Properties. 5. Select the Setup tab: • Confirm - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 90
the banner. 8. Verify that the printer software is operating correctly if gaps appear on the ends of the sheets when printing. The Release Notes describe banner printing problems using specific software programs. Click Start > Programs > hp deskjet series > Release Notes to view this information - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 91
product specifications • product specifications for hp deskjet 948c series printers • product specifications for hp deskjet 940c series printers • product specifications for hp deskjet 920c series printers • minimum printing margins • system requirements 89 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 92
product specifications for hp deskjet 948c series printers hp deskjet 948c model no. C6431D black text print speed Draft: 12 pages per minute mixed text with color graphics print speed Draft: 10 pages per minute black truetype text resolution (depending on paper type) Draft: 300 x 300 dpi Normal: - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 93
memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 400 mm deep (Fold - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 94
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 95
Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.5 in) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm User Defined: Width 77 to 216 mm (3.0 to 8.5 in) Length 127 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 96
Letter 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 94 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 97
product specifications for hp deskjet 940c series printers hp deskjet 940cxi model no. C6431A hp deskjet 940cse model no. C6431B hp deskjet 940cvr model no. C6431E black text print speed Draft: 12 pages per minute mixed text with color graphics print speed Draft: 10 pages per minute black truetype - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 98
duty cycle 2,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 99
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 100
Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.5 in) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm User Defined: Width 77 to 216 mm (3.0 to 8.5 in) Length 127 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 101
Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm 216 x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 99 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 102
product specifications for hp deskjet 920c series printers hp deskjet 920cxi model no. C6430A hp deskjet 920cse model no. C6430B hp deskjet 920cvr model no. C6430E black text print speed Draft: 9 pages per minute mixed text with color graphics print speed Draft: 7.5 pages per minute black truetype - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 103
duty cycle 1,000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 104
power consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. declared noise emissions in - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 105
Best: Up to 50 sheets media size Paper: U.S. Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 279 mm (7.25 x 10.5 in) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm User Defined: Width 77 to 216 mm (3.0 to 8.5 in) Length 127 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 106
Envelopes: U.S. No. 10 103 x 241 mm (4.12 x 9.5 in) Invitation A2 111 x 146 mm (4.37 x 5.75 in) DL 220 x 110 mm x 279 mm (8.5 x 11 in) A4 210 x 297 mm Photo (with tear-off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 6615A Series or HP No. 15 Tri-Color: HP C6578 Series or HP No. 78 104 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 107
minimum printing margins The printer cannot print outside a designated area of the page. Minimum print margins for common media types are shown below. A4 paper: Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 108
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 109
Windows Microsoft Windows 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows MB Required Free Hard Disk Space: 5 MB* * If you are printing photographs, you must have at least 100 MB free hard disk space. If you are printing at - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 110
108 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 111
buttons Cancel#7 deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 Power#8 Resume#8 c cleaning print cartridge automatic#63 manual#64 cleaning printer case#67 color adjustments#19 color graphics deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 custom paper - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 112
finding#3 ink level#71 ink streaks cleaning print cartridges cleaning supplies#63 correcting#64 iron-on transfer printing#47 l label printing#31 legal paper#22 letter paper printing#20 110 lights deskjet 920c series#101 deskjet 940c series#96 deskjet 948c series#91 flashing troubleshooting#78 what - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 113
series#102 deskjet 940c series#97 deskjet 948c series#92 print cartridge aligning#62 checking status#57 cleaning#71 automatic#63 manual#64 cleaning debris#64 copper contacts#61 defective#58 improper installation#58 ink nozzles#61 low ink Print Cartridge status icons#58 Print Cartridge Status light - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 114
#100 deskjet 940c series#95 deskjet 948c series#90 mixed text with color graphics deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 printer very slow#81 print technology deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 printer cleaning cartridges#64 cleaning - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 115
printout problems#84 q quick reference guide#3 quick start setup poster#3 r refilling print cartridge#68 release notes#3 restarting printer when to restart#76 s shortcuts TaskAgent#15 small media printing#33 software compatibility deskjet 920c series#100 deskjet 940c series#95 deskjet 948c series#90 - HP Deskjet 940c | HP DeskJet 948C, 940C, and 920C Series - (English) Quick Help - Page 116
deskjet 940c series#95 deskjet 948c series#90 Toolbox aligning print cartridges#62 enabling hardware ECP#83 opening#71 utilities#71 transparency printing#29 troubleshooting banner printing problems#87 blank pages printing#84 complex documents#82 document printing at angle#85 flashing lights printer
quick help
hp deskjet 948c/940c/920c series
table of contents
learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1
introducing your hp deskjet printer
. . . . . . . . . . . . . . . . . . . . . . . . 2
finding information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
printing on paper and other media . . . . . . . . . . . . . . . . 17
printing with your hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . 18
plain paper
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
envelopes
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
transparencies
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
labels
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
business cards, index cards, and other small media
. . . . . . . . . . . 33
photographs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
greeting cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
posters
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iron-on transfers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
manual two-sided printing
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
custom paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53