HP Deskjet 940c HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer
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- HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 1
english quick reference guide hp deskjet 948c/940c/920c series printers* *some printer models not available in all regions table of contents introducing the hp deskjet printer 1 what's in the box 1 print cartridges 1 printer cables 1 software updates 1 getting help 2 quick help 2 getting - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 2
series of software steps. For example: Click Start > Programs > hp deskjet series > quick help to view the quick help electronic guide. cautions A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 3
customer care" for more information. print cartridges The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contains installation instructions. When you replace a print cartridge, verify that you have the correct - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 4
manual, quick help, offers instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Windows 95, 98, Me, 2000, and NT 4.0 users Open quick help through the hp printer assistant, a tool that also provides: • Support through HP - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 5
is required to view the quick help manual. If you do not have Acrobat Reader, install it from the printer software CD. To open quick help: 1. Insert the printer software CD into the computer's CD-ROM drive. The hp deskjet screen appears. 2. Select the User Manual folder for your language. 3. Do one - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 6
english contacting hp customer care hp's support process HP Customer Care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance. However, HP Customer Care's support process works most - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 7
the label is on the bottom of the printer) • The computer's operating system • The version of the printer driver (also referred to as the printer software) after the free phone support period After the free phone support period, you can still get help from HP for a fee. (Prices are subject to change - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 8
+971 4 883 8454 +31 (0) 20 606 8751 +64 (9) 356 6640 +47 22 116299 +66 (2) 867 3551 hp customer care repair If your HP printer needs repairing, call HP Customer Care phone support. A service technician will diagnose the problem and coordinate the repair process. Service is free during your printer - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 9
english solving Windows installation problems View the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual. what is the problem? I inserted the installation CD, but the computer could not read - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 10
• There may be a conflict with another software program • There may be a conflict with a peripheral device connected to your printer to solve the problem... Uninstall your printer software. 1.Click Start > Programs > hp deskjet series > hp deskjet series uninstall. 2.Follow the directions that - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 11
cable may not be connected properly. to solve the problem... Make sure Windows 98, Me, or 2000 is running. If you do not have Windows 98, Me, or 2000, you need to use a parallel cable. 1.Disconnect and then reconnect the USB cable from your printer. 2.Make sure that the cable is securely attached - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 12
causes... • Static electricity has built up in the cable between the printer and your computer • You may have a defective USB cable to solve the problem... 1.Disconnect the USB cable from the printer. 2.Unplug the printer from its power cord. 3.Wait approximately 30 seconds. 4.Plug the power - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 13
or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided or supported by HP; or c. Operation outside the product's specifications. 4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 14
EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS. 12 - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 15
the HP Deskjet printer assists manual. • Replacement parts and consumables are available for five (5) years after production has stopped. • Product take-back: To return this product and print cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 16
Normal: 6.8 pages per minute Best: 3.1 pages per minute mixed text with color graphics print speed: Draft: 10 pages per minute Normal: 5.4 pages per minute Best: 1.2 pages per minute 940c series printers black text print speed: Draft: 12 pages per minute Normal: 6.7 pages per minute Best: 2.9 pages - HP Deskjet 940c | HP Deskjet 948C, 940C, and 920C Series - (English) Quick Refer - Page 17
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However
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quick reference guide
introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
software updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
getting help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
getting help in DOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
contacting hp customer care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
hp support Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
obtaining hp customer care repair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
solving Windows installation problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover
hp deskjet 948c/940c/920c series printers*
table of contents
*some printer models not available in all regions