HP Deskjet 980c HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer
HP Deskjet 980c Manual
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- HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 1
Windows Macintosh quick reference guide hp deskjet 990c/980c/960c series english - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 2
of Hewlett-Packard Company. terms and conventions The following terms and conventions are used in the quick reference guide: terms The HP Deskjet 990c, 980c, and 960c series printers may be referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 3
reference guide hp deskjet 990c/980c/960c series table of contents introducing the hp deskjet printer 1 print cartridges 2 printer cables 2 software updates 2 finding information 3 viewing quick help 4 Windows 95, 98, Me, 2000, and NT 4.0 users 4 Macintosh users 5 viewing printer information - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 4
english iv - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 5
items: • HP Deskjet printer (990c series, 980c series, or 960c series) • Automatic two-sided printing module (may not be available in all printer models) • Power cord • Printer software CD • quick reference guide • quick start poster • Black print cartridge • Tri-color print cartridge If any of - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 6
The HP Deskjet printer box includes both a black and a color print cartridge. Each print cartridge box, and the electronic quick help manual, contain installation instructions. When you replace a print cartridge, verify that you have the correct part number: • Black-hp 45 (hp 51645a) • Tri-color-hp - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 7
printer information in Windows 3.1x and DOS" for information) quick reference guide Windows (all versions) and Macintosh HP's Windows network guide Windows (all versions except 3.1) hp deskjet release notes Click Start > Programs > hp deskjet 9xx series > release notes What's This help (Windows - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 8
instructions for using the HP Deskjet printer. Information is also provided to help you solve printer problems that may occur. Windows 95, 98, Me, 2000, and NT 4.0 users Open quick help through the hp printer assistant, a tool that also provides: • Support through HP's customer care • Printing - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 9
. If you do not have Acrobat Reader, install it from the printer software CD. To open quick help: 1. Insert the printer software CD into the computer's CD-ROM drive. The hp deskjet screen is displayed. 2. Select the User Manual folder for your language. 3. Do one of the following: - Double-click - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 10
Windows 3.1x systems, information about operating the printer is located in an electronic User's Guide. This option is available only with HP Deskjet 990c series printers. You need Adobe Acrobat Reader to view the User's Guide. If you do not have Acrobat Reader, install it from the printer software - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 11
to support information, helpful printing tips and the latest updates for your printer software (also referred to as the printer driver)- 24 hours a day, seven days a week, all at no cost to you. hp support Websites If you have a modem connected to your computer and subscribe to an Internet Service - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 12
go/support http://www.hp.com/cposupport/es http://www.hp.com/cposupport/sv http://taiwan.support.hp.com Link to HP user community forums and HP customer care email from the HP customer care Website. Log on to the Website then select printer options appropriate for your printer. When the hp customer - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 13
a call for help, try these other free support options: • quick help • quick start poster • HP customer care e-support If you cannot solve the problem using these resources, call an HP customer care service technician while you are in front of your computer and printer. For faster service, please be - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 14
If you need help solving a problem, contact HP customer care using one of the phone numbers in the table on the right. If the phone number for your region is not listed, please refer to HP's Website at www.hp.com/cpso-support/ guide/psd/cscinfo.htm. after the free phone support period After the - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 15
971 4 883 8454 +31 (0) 20 606 8751 +64 (9) 356 6640 +47 22 116299 +66 (2) 867 hp customer care repair If your HP printer needs repairing, call HP customer care phone support. (See HP's support phone numbers on the previous page.) A trained HP customer care service technician will diagnose the problem - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 16
CD-ROM drive. Replace the damaged CD by downloading the printer software (also known as the printer driver) from the HP Website. If you do not have Web access, contact HP customer care to order the software on CD. For the phone number of the HP customer care center nearest to you, see "contacting - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 17
may be a conflict with a peripheral device connected to your printer to solve the problem... Uninstall your printer software. For Windows 95, 98, Me, NT 4.0, and 2000: 1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series uninstall. 2. Follow the directions that appear on your - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 18
cable may not be connected properly. to solve the problem... Make sure Windows 98, Me, or 2000 is running. If you do not have Windows 98, Me, or 2000, you need to use a parallel cable. 1. Disconnect and then reconnect the USB cable from your printer. 2. Make sure that the cable is securely attached - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 19
have a defective USB cable to solve the problem... 1. Disconnect the USB cable from the printer. 2. Unplug the printer from its power cord. 3. Wait approximately 30 seconds. 4. Plug the printer cord into the printer. 5. Plug the USB cable into the printer. 6. Replace the USB cable or use a parallel - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 20
.dll file: c:\Program Files\Hewlett-Packard\hpz\ glue. 3. Click OK. The Copying Files... screen reappears with the correct path and file name inserted in the Copy files from... field. 4. Click OK. 5. Select Install hp deskjet 9xx series printer software. The hp deskjet 9xx installer screen appears - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 21
Europe Latin America software 90 days 90 days 90 days 90 days print cartridges 90 days 90 days 90 days 90 days printer 1 year 1 year 1 year 1 year A. extent of limited warranty 1. Hewlett-Packard (HP) warrants to the enduser customer that the HP products specified above will be free from defects - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 22
when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 23
. • Product take-back: To return this product and print cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions. energy consumption This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 24
phone support 9, 10 printer repair 11 troubleshooting installation problems 12 user community forums 8 Web support 7 help, onscreen 3 HP printer assistant 4 I installation troubleshooting 12 M Macintosh bubble help 3 N network guide, Windows 3 P phone support 9, 10 print cartridges 1, 2, 3 printer - HP Deskjet 980c | HP DeskJet 990C, 980C, and 960C series - (English) Quick Refer - Page 25
Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 note This equipment has been tested and used in accordance with the instructions, can cause harmful interference to radio help. LED indicator statement The display LEDs meet the requirements
Windows
Macintosh
quick reference guide
hp deskjet 990c/980c/960c series
english