HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide
HP Deskjet 990c Manual
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- HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 1
Print in Windows 3.1x 11 HP DeskJet Toolbox 13 Windows 95, 98, 2000, and NT 4.0 13 Windows 3.1x 15 Printer Settings Taskbar Icon 16 Warning Message Indicator 16 Determining the Number of Pending Warning Messages 16 Opening the Default Print Settings Dialog Box 17 Displaying Print Cartridge - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 2
Ink Streaks 47 Manually Cleaning the Print Cartridges and Print Cartridge Cradle . . . . . 47 Damage Resulting from Refilling the Print Cartridges 49 Problems 50 Troubleshooting Tips 50 HP Customer Care 75 HP Customer Care Online 75 Printer Software Updates 76 HP Customer Care Repair 77 HP - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 3
Acrobat Reader installed, begin printer software installation process, select View User's Guide, and follow on-screen instructions to install Adobe Acrobat Reader. - If you have Adobe Acrobat Reader installed, go to Start Programs HP DeskJet 990C Series View User's Guide. • Consult the Release Notes - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 4
Basics Buttons and Lights The HP DeskJet 990C Series printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button - Press - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 5
tray is pushed back in. Load paper in the IN tray. IN tray pulled out Paper width guide Paper length guide Printed media is sent to the OUT tray. Printing Basics: Paper Trays OUT Tray The printer sends finished pages to the OUT tray. OUT Tray Down - This is the typical position for most types of - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 6
, and print quality. Printing Basics: How to Print • Windows 95, 98, 2000 or NT 4.0 users- see "How to Print in Windows 95, 98, 2000 and NT 4.0" on page 7. • Windows 3.1x users-see "How to Print in Windows 3.1x" on page 11. • DOS users-see "For DOS Users" on page 3. HP Printer Properties Dialog - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 7
, 98, 2000 and NT 4.0 How to Print in Windows 95, 98, 2000 and NT 4.0 Finding the HP Printer Properties Dialog Box How you find the HP Printer Properties dialog box depends on the software program and operating system that you are using. Since each software program is different, the dialog box that - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 8
HP Printer Properties Dialog Box There are three tabs located in the Printer Properties dialog box. Once you've opened this box, simply click a tab, then choose your settings. • Setup (see page 8) • Features (see page 9) • Advanced (see page 10) Printing Basics: How to Print in Windows 95, 98, 2000 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 9
to Print in Windows 95, 98, 2000 and NT 4.0 Look here to see the results of your current settings. Click here and choose the size of your poster by selecting the number of pages across and down. Click here to view the effects of all selected settings for your document before you print. Show HP - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 10
in grayscale. • Automatic Image Enhancement sharpens images and provides contrast optimization. Slide to adjust the amount of ink on the page. Click Low Memory Mode to enable faster printing by using less computer memory (unavailable when 2400 x 1200dpi is selected on the Setup tab). Look here - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 11
, Setup, or Printer. The HP DeskJet 990C Series Printer Properties dialog box opens. Printing Basics: How to Print in Windows 3.1x The four tabs located in the HP DeskJet 990C Series dialog box are: • Setup (see page 12) • Features (see page 12) • Color (see page 13) • Services (see page 13) Simply - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 12
top. Choose the best page orientation. • Click Portrait for vertical page layout. • Click Landscape for horizontal page layout. Click Flip Horizontal to reverse the printed image. Click here to print the last page of your document first. Printing Basics: How to Print in Windows 3.1x Choose a paper - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 13
to do. Printing Basics: HP DeskJet Toolbox HP DeskJet Toolbox Windows 95, 98, 2000, and NT 4.0 Use the HP DeskJet Toolbox for cleaning and calibrating your printer, finding information, and printing a test page. • Click Start Programs HP DeskJet 990C Series HP DeskJet 990C Series Toolbox. • Right - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 14
when color and black ink aren't aligned. • Clean the print cartridges when lines and dots are missing from what you have printed. • Check for clarity after cleaning, by printing a Test Page. • Check for printer problems by printing a Diagnostics Page. Printing Basics: HP DeskJet Toolbox If you are - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 15
Printer Services from the HP DeskJet 990C Series Printer Properties dialog box (see page 13). Simply click a tab, then choose an option. How Do I? Click a button to read instructions on: • Replacing the print cartridges • Loading paper • Changing print settings Printing Basics: HP DeskJet Toolbox - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 16
taskbar icon is not available in Windows 3.1x. Use the Printer Settings taskbar icon to determine the state of the printer, such as print cartridge status, and to adjust print settings, such as default print quality and automatic two-sided printing. The Printer Settings taskbar icon appears at the - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 17
see this dialog box in the future, click Don't show me this message again. If you want to redisplay it again later on, open the Toolbox, go to the Configuration tab, and click Display Printer Settings Confirmation. See "HP DeskJet Toolbox" on page 13. 4 Click OK. 17 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 18
Dialog Box" on page 8. 2 When finished with the dialog box, click OK. Printer Settings Taskbar Icon Shortcuts 1 Right-click the Printer Settings taskbar icon. A shortcut menu appears. 2 At the bottom of the dialog box, click the Warning Information button. The HP DeskJet Toolbox is displayed. The - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 19
the HP DeskJet Toolbox. For more information on this box, see "HP DeskJet Toolbox" on page 13. • Exit to turn off the Printer Settings taskbar icon. Printing Basics: Automatic Paper-Type Sensor Automatic Paper-Type Sensor Note: The Automatic Paper-Type Sensor is not supported in Windows 3.1x - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 20
The Automatic Two-Sided Printing Module is not supported in Windows 3.1x. The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page. Installing the Automatic Two-Sided Printing Module 1 Turn the knob - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 21
Card Paper, HP Professional Brochure Paper, Glossy or Matte, and HP Photo Quality InkJet Paper, Semi-gloss or Matte. Not all paper weights and sizes can be used with the Automatic Two-Sided Printing Module. Printing Basics: Automatic Two-Sided Printing 2 Open the HP Printer Properties dialog box - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 22
the Infrared feature to print to the HP DeskJet 990C from an infrared device such as a laptop or Palm device without any type of connecting cable. The 990C printer includes an infrared lens that can access and print information sent to it by another infrared device. Supported Operating Systems Some - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 23
Infrared icon in the Control Panel is not available, you must load the Infrared driver and/or configure the computer for infrared. The Infrared driver can be found on the Microsoft Windows 98/2000 software CD or downloaded from the Microsoft web site at http://www.microsoft.com. Or try this: Click - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 24
, see "Displaying the Infrared Icon on the Taskbar"on page 25. Printing Basics: Infrared (Ir) Printing Preparing to Print 1 Click Start Settings Printers. The Printers window is displayed. 2 Right-click the HP DeskJet 990C Series printer. 3 In the shortcut menu, click Properties. The Properties - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 25
been established between the two devices. 3 Send a file to print following the normal printing procedures. See "How to Print" on page 6. The infrared light on the printer displays a solid beam during the transfer process. When finished printing, the light will begin to blink again. If the Infrared - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 26
on the taskbar. 5 Click OK. Printing Basics: Infrared (Ir) Printing Printing using a Palm Pilot 1 Locate the infrared lens on the Palm Pilot. This is typically found on the top edge of the Palm Pilot. 2 Align the Palm Pilot's infrared lens with the printer's infrared lens. Position the Palm Pilot - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 27
seconds (depending on the device), the print job will resume. Printing using an HP PhotoSmart Digital Camera 1 Locate the infrared lens on the digital camera. This is typically found on the front of the camera. 2 Align the camera's infrared lens with the printer's infrared lens. Position the camera - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 28
Printing using a Windows CE Device 1 Locate the infrared lens on the Windows CE device. This is typically found on one of the sides of the device. 2 Align the infrared lens of the Windows CE device with the printer's infrared lens. Position the Windows CE device up to 3 feet (1 meter) from the - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 29
. • Do not lubricate the print cartridge support rod. Noise is normal when the print cartridge cradles slide back and forth. For information on cleaning print cartridges and the print cartridge cradle, see page 46. Caution For maximum performance and reliability, the printer should be handled and - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 30
to open the HP Printer Properties dialog box, refer to the appropriate section for your operating system in this guide: • Windows 95, 98, 2000 or NT 4.0 users- see "How to Print in Windows 95, 98, 2000 and NT 4.0" on page 7. • Windows 3.1x users-see "How to Print in Windows 3.1x" on page 11. 30 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 31
the IN tray. 3 Slide the paper guides snugly against the sheets. 4 Push in the IN tray. 5 Open the HP Printer Properties dialog box (see page 7). Check Two-Sided Printing, then select Book or Tablet. 7 Begin printing. 8 Carefully follow the reloading instructions displayed on your computer screen - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 32
, then align the edges. 4 Insert a stack of up to 25 transparency sheets, rough side down and the adhesive strip towards the printer. 5 Slide the paper guides snugly against the transparencies. 6 Push in the IN tray 7 Open the HP Printer Properties dialog box (see page 7). Then... 8 Choose HP Print - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 33
envelope slot. Push the envelope in until it stops. 2 Open the HP Printer Properties dialog box (see page 7). Then... 3 Choose HP Print Settings. Setup Tab • Paper Type: Choose either Automatic or Plain Paper • Print Quality: Choose Normal • Paper Size: Choose appropriate envelope size Features Tab - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 34
facing up, into the IN tray as far as they will go. 4 Slide the paper guides snugly against the edges of the envelopes. 5 Push in the IN tray. 6 Open the HP Printer Properties dialog box (see page 7). Then... 7 Choose HP Print Settings. Setup Tab • Paper Type: Choose either Automatic or Plain Paper - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 35
guide (colored portion of paper length guide) snugly against the media. Then push the paper width guide in. 5 Push in the IN tray. 6 Open the HP Printer Properties dialog box (see page 7). Then... 7 Choose HP Print • Two-Sided Printing: Unchecked 8 Print. Guidelines... • Align the media edges - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 36
sheets to separate them, then align the label edges. 4 Insert up to 20 label sheets (label side down). 5 Slide the paper guides snugly against the sheets. 6 Push in the IN tray. 7 Open the HP Printer Properties dialog box (see page 7). Then... 8 Choose HP Print Settings. Setup Tab • Paper Type - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 37
guides snugly against the edges of the media. 5 Push in the IN tray. 6 Open the HP Printer Properties dialog box (see page 7). Then... 7 Choose HP Print be able to increase photo printing speed by enabling Hardware ECP. Open the HP DeskJet Toolbox. Click the Configuration tab and check Attempt to - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 38
guides snugly against the edges of the cards. 5 Push in the IN tray. 6 Open the HP Printer Properties dialog box (see page 7). Then... 7 Choose HP Print Sided Printing, you must use supported paper. See "Automatic TwoSided Printing Module Specifications" on page 83. 8 Print. Guidelines... • Align - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 39
side down. 4 Slide the paper guides snugly against the sheets. 5 Push in the IN tray. 6 Open the HP Printer Properties dialog box (see page 7). Then... 7 Choose HP Print Settings. Setup Tab • Paper Type: Choose either Automatic or HP Iron-On T-Shirt Transfers • Print Quality: Choose Normal or Best - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 40
in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Push in the IN tray. 4 Open the HP Printer Properties dialog box (see page 7). Then... 5 Choose HP Print Settings. Setup Tab • Paper Type: Choose either Automatic or Plain Paper • Print Quality: Choose Normal • Paper Size: Choose - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 41
in. • For best results, use HP Banner Paper. • If you are having problems printing a banner, see "Banners aren't printing correctly" on page 68. • Depending on the software program you are using to print your banner, you may need to check the HP DeskJet 990C Series Printer Release Notes for specific - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 42
. Print Cartridge Status Light Color print cartridge low on ink Problem with black print cartridge Problem with color print cartridge To check the status of your print cartridges, open the printer's top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 43
Print Cartridge Status Light flashes, open the printer's top cover and follow the instructions below. For more information on replacing print cartridges, see page 44. If the arrow points to... Problems with print cartridges Color Black Print cartridges low on ink It means... The print cartridge - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 44
are: Black HP 51645 Series or HP No. 45 Tri-Color HP C6578 Series or HP No. 78 Note: When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle. Warning Keep print cartridges out of - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 45
the print cartridge cradle. 7 Close the cradle latch. When the latch is fully closed, you will hear a click. 8 Load plain white paper in the IN tray. 9 Close the top cover, then a calibration page will print. Note: Any time you install a new print cartridge, the printer software prints a calibration - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 46
. Print Cartridges: Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If You See Missing Lines or Dots Clean the print cartridges from the HP DeskJet Toolbox by - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 47
See Ink Streaks Clean the print cartridges and the print cartridge cradle by following the instructions below. or sn ame jstujn d diam noft juestk ut labore qusft vo ed kitft ghocknor 1 Open the HP DeskJet Toolbox. For more information, see "HP DeskJet Toolbox" on page 13. 2 Click Clean the Print - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 48
print cartridge cradle longer than 30 minutes. Cradle wall 6 Reinsert the print cartridges, then close the printer's top cover. 7 Load paper into the IN tray. 8 Reinsert the electrical power cord into the back of the printer. 9 Print a test page. From the HP Toolbox, click Print a Test Page. Note - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 49
get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 50
follow the instructions found in that section: Problems? The printer software won't install, what's wrong? See pages 51-55. Why won't it print? See pages 56-61. What do the flashing lights mean? See pages 62-64. Is there a problem with your printout? See pages 65-70. Is there a problem with your - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 51
doesn't solve your problem... 2 Try inserting a CD that you know works. If that CD doesn't work, you may need to replace your CD player. 3 If other CDs work but the printer software CD doesn't, you may have a damaged CD. You can download the printer software from an HP web site (see page 75 for web - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 52
solve the problem... 1 Uninstall your printer software. For Windows 95, 98, 2000, or NT 4.0 a Click Start Programs HP DeskJet 990C Series HP DeskJet 990C Series Uninstall. b Follow the instructions that appear on your computer screen. For Windows 3.1x: a Open the HP DeskJet 990C Series program group - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 53
Problems?: Troubleshooting Tips The printer software won't install, what's wrong? Continued What is the problem? Possible cause When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message did not appear. You may not be using Windows 98 or 2000. Your USB - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 54
to the printer software CD. 7 Browse to the language code folder. For a list of language codes, see page 86. 8 Double-click the Driver folder, and then click OK. 9 Click OK. 10 Click Next. 11 In the list of ports you want to use with this printer, select USB/DeskJet 990C/ - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 55
Problems?: Troubleshooting Tips The printer software won't install, what's wrong? Continued What is the problem? When I connect a USB cable between the printer and my computer, an "Unknown device" message appears. Possible cause • Static electricity has built up in the cable between your computer - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 56
?: Troubleshooting Tips Why won't it print? What is the problem? No page came out of the printer. Possible cause Power may be off or there may be a loose connection. You may not have any paper in the IN tray. The printer's top cover may be open. A problem may exist with one of the print cartridges - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 57
Problems?: Troubleshooting Tips Why won't it print? Continued What is the problem? No page came out of the printer. (continued) Possible cause There may be a paper jam and you are using the Rear Access Door. To solve the problem... 1 Pull the paper out of either the IN tray or the OUT tray. 2 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 58
Problems?: Troubleshooting Tips Why won't it print? Continued What is the problem? No page came out of the printer. (continued) Possible cause There is a paper jam in the back of the printer and the Automatic TwoSided Printing Module is attached. To solve the problem... 1 Turn your printer off. - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 59
or hub. To solve the problem... 1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out of ink. See "Print Cartridge Status" on page 42. 2 If you are out of ink, replace the print cartridge. See "Replacing Print Cartridges" on page 44. Make sure you have - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 60
be running at the same time. To solve the problem... 1 Disconnect the USB cable from your printer. 2 Uninstall your printer software. a Click Start Programs HP DeskJet 990C Series HP DeskJet 990C Series Uninstall. b Follow the instructions that appear on your computer screen. 3 Reconnect the USB - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 61
cable, and are having trouble printing, enable hardware ECP to speed photo printing. a Open the HP DeskJet Toolbox (see page 13). b Click on the Configuration tab. c Check Attempt to Use Hardware ECP. d Apply your changes and try printing your photo again. 1 Attach the printer's USB cable directly - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 62
Problems?: Troubleshooting Tips What do the flashing lights mean? What is the problem? The Power Light is flashing. The Resume Light is flashing. Possible cause Your printer the label sheet while going through the printer. 4 If the paper jam has cleared, print your document again. 5 If the paper - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 63
. 4 Turn your printer back on. 5 Print your document again. The Print Cartridge Status Light is flashing. You may be printing a two-sided document manually and the first side has finished printing. The top cover may be open. There may be a problem with one of the print cartridges. 1 Follow the - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 64
Problems?: Troubleshooting Tips What do the flashing lights mean? Continued What is the problem? All of the upper lights are flashing. The infrared light is flashing. Possible cause The printer may need to be reset. The infrared lens of a laptop or notebook computer may be aligned with the - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 65
Problems?: Troubleshooting Tips Is there a problem with your printout? What is the problem? Parts of the document are missing or are in the wrong place. The document printed at an angle or is off-center. Possible cause You may have selected the wrong paper orientation. To solve the problem... - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 66
To solve the problem... 1 Check the print cartridges status. See "Print Cartridge Status" on page 42. 2 If you are running out of ink, replace the print cartridge. See "Replacing Print Cartridges" on page 44. • Make sure that you are using media intended for HP DeskJet printers. • Print quality is - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 67
of vinyl tape on each of the print cartridges. See "Replacing Print Cartridges" on page 44. If the color and black ink aren't lining up on the printed page, go to the Printer Services tab of the HP Toolbox and click Calibrate the Printer. See "HP DeskJet Toolbox" on page 14. 1 Click Normal or Draft - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 68
the printer, the paper might be unsuitable for banner printing. For Windows 95, 98, 2000, and NT 4.0 • If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See Release Notes by clicking Start Programs HP DeskJet 990C Series. For Windows 3.1x - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 69
print settings will be used. To solve the problem... Insert the photo media glossy side down. 1 Insert the photo paper as far as it will go into the IN tray. 2 Make sure that the paper guides rest snugly against the photo paper. 1 Go to the Setup tab in the printer software. See "Setup Tab" on page - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 70
scratched, or wrinkled. To solve the problem... After selecting a paper type, choose the desired print quality. See "Setup Tab" on page 8. The Automatic Paper-Type Sensor is less accurate if paper is damaged in any way. Make sure the paper is clear and free of scratches or wrinkles. The paper may - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 71
by the Automatic Two-Sided Printing Module. To solve the problem... 1 Go to the Configuration tab of the HP DeskJet Toolbox. See "HP DeskJet Toolbox" on page 13. 2 Check Automatic Two-Sided Printing Module and click Apply. 3 Go to the Features tab of the HP Printer Properties dialog box. See - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 72
To solve the problem... Print using the manual two-sided printing feature. See "Manual Two-Sided Printing" on page 31. Switch to a media type supported by the Automatic Two-Sided Printing Module or use manual two-sided printing. See "Automatic Two-Sided Printing Module Specifications" on page 83 or - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 73
user's guide for the device. Make sure your laptop or notebook is configured for infrared. See "Setting up a Laptop or Notebook for Infrared" on page 23. Make sure the infrared driver is installed. The infrared driver can be found on the Microsoft Windows 98/2000 software CD or downloaded from the - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 74
Problems?: Troubleshooting Tips Is there a problem with infrared (Ir) printing? Continued What is the problem? A connection cannot be established or the transmission seems to be taking longer than usual. (continued) The printer prints only part of a page or document. Your Palm Pilot is only able - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 75
Problems?: HP Customer Care HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care's award-winning service and support is nearby to provide expert advice on using your HP printer or to - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 76
.com/support/menu/menu-post.html. Problems?: HP Customer Care Printer Software Updates Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 77
Start Poster and this User's Guide for installation and troubleshooting tips. 2 You have checked HP Customer Care Online (see page 75) for product help. 3 If you cannot solve your problem using the above, then call an HP service technician while you're in front of your computer and printer. 77 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 78
of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu Then we can help you with your questions immediately! Problems?: HP Customer - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 79
) 344-4131 • Venezuela 800 47 888 • Vietnam +84 (0) 8 823 4530 Problems?: HP Customer Care After the Free Phone Support Period You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (see page 75) on the internet is still available for - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 80
reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office. Problems?: HP Customer Care 80 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 81
More About Your Printer Specifications DeskJet 990Cxi model no. C6455A DeskJet 990Cse model no. C6455B Black Text Print Speed ✽ Draft: Up to 17 pages per min. Mixed Text with Color Graphics Print Speed ✽ Draft: Up to 13 pages per min. Black TrueType™ Text Resolution (depends on paper type) - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 82
dB in normal mode. Alignment Skew: +/- .006 mm/mm (.006 in/in) on plain paper +/- .012 mm/mm (.012 in/in) on HP transparency films Media Weight to 35 sheets up to 50 sheets up to 50 sheets More About Your Printer: Specifications Media Size Paper: U.S. Letter Legal Executive A4 A5 B5-JIS User - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 83
Specifications Automatic Two-Sided Printing Module model no. C6463A Duty Cycle 5,000 sides of pages per month Dimensions 324 x 297 mm 8.5 in x 11. 7 in. More About Your Printer: Specifications Media Type ✻ Plain paper HP Bright White Inkjet Paper Letter-size, 500 sheets A4-size, 500 sheets - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 84
Professional Brochure & Flyer Paper, Two-Sided Matte Finish Letter-size, 50 sheets C6955A ✻ Media availability varies by country. Note: The "HP Photo Paper, Two-Sided, Satin/Glossy" and "HP Glossy Greeting Cards, White Half-fold" paper types are not supported by the Automatic Two-Sided Printing - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 85
Minimum Printing Margins The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area. When you use nonstandard paper sizes and select User Defined Paper Size setting from the Setup tab on the HP Printer Properties - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 86
bul chs cht csy dan deu enu esm fin fra hun ita jpn kzh kor nld non plk ptb rus svc tha More About Your Printer: Language Codes 86 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 87
8121-0018 8121-0024 8121-0017 8121-0023 8121-0022 More About Your Printer: Supplies and Accessories Part Name Other Replaceable Parts DJ990C Series Printer Cleanout Access Door Assembly Accessories HP Two-Sided Printing Accessory (not available in all countries) Part Number C6426-60038 C6463A 87 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 88
More About Your Printer: Supplies and Accessories Printer Quick Start Posters, Reference Manuals, and Network Guides Most HP printer documentation is available for viewing and printing at http://www.hp.com/go/support Language Arabic Bahasa Indonesia Bulgarian Croatian Czech Danish Dutch English - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 89
sheets C1853A HP Professional Brochure & Flyer Paper, Two-Sided Matte Finish ❋ U.S. letter, 50 sheets C6955A HP Professional Brochure & Flyer 20 sheets C6765A C1847A C1846A More About Your Printer: Supplies and Accessories Paper Type/Description HP Premium Photo Paper, Glossy Asian A4 (210 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 90
C6984A C6983A ❋ These paper types are supported by the Automatic Two-Sided Printing Module. Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920. 90 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 91
Shopping Village at 1-888-999-4747. In Europe, you can buy supplies and accessories directly from HP at www.hp-gosupplies.com/order/index.shtml. • Argentina: (54 1) 787-7100 Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina • Australia/New Zealand: (03) 895 - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 92
0891 Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT • Norway: 22735926 Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169 About Your Printer: Ordering Information Elsewhere in the world • Hewlett-Packard Company Intercontinental - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 93
About Your Printer: Legal Information Regulatory Notices Hewlett-Packard Company This not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However technician for help. LED Indicator Statement The display LEDs meet the requirements of EN - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 94
Limited Warranty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 95
. • Product Take-back - To return this product and ink cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions. Energy Consumption This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 96
Index cleaning print cartridge cradle 48 print cartridges 47 printer 29 color brightness 10 grayscale 10 printing 10 saturation 10 settings 10 tone setting 10 color resolution 81 Color tab 13 Color Tone 10 ColorSmart II 13 Configuration tab 14 copies, printing multiple 9, 12 Customer Care, see HP - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 97
D DeskJet Toolbox accessing 13 Configuration tab 14 Estimated Ink Level tab 14 How Do I? tab 15 Printer Services tab 14 Windows 3.1x 15 dialog boxes HP Printer Properties 7 door, rear access 57, 62 DOS, printing 3 dpi 2400 x 1200 printing 8, 37, 56, 61, 81 PhotoREt 8, 37, 56, 61, 81 drivers, see - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 98
ink cartridges cleaning 46-48 damage from refilling 49 Light 45 ordering 87 part numbers 44, 49 problems 46 replacement 44 status 42 storing 46 using 46 installing printer software 51, 52 problems 51, 52 software 51 USB cable 55 Ir 22 Ir, see infrared IrDA 23 iron-on transfers ordering 90 printing - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 99
Print Cartridge Status light 81 print cartridges cleaning 46-48 damage from refilling 49 light 45 low on ink 43 ordering 87 part numbers 14, 44, 49, 87 problems 45, 46 recommended temperatures 46 replacement 44 status 42 status light 4 storing 46 using 46 Print in Grayscale Windows 3.1x 13 Windows - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 100
76 software updates 76 specifications 81 trays 5 Printer Properties dialog box Windows 3.1x 11 Windows 95, 98, 200, NT 4.0 7 Printer Services tab Windows 3.1x 15 Windows 95, 98, 2000, NT 4.0 14 Printer Settings Taskbar Icon 16 Default Print Settings dialog box 17 displaying print cartridge warning - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 101
settings 8 Services calibrate the printer 14 clean print cartridges 14 electronic User's Guide 14 test page 14 toolbox 13 Services tab 13 settings, see print settings setup problems 51-55 Setup Poster ordering 88 Setup tab Windows 3.1x 12 Windows 95, 98, 2000 and NT 4.0 8 Show HP Preview 9 single - HP Deskjet 990c | HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 102
printing 35 software compatibility 81 software, see printer software specifications Automatic Two-Sided Printing Module 83 infrared printing 84 paper 82 printer 81-82 printing margins 85 speed, printing 81 Start Printing from Last Page 9 status, Print Cartridge Status light 4 streaking ink 47 stuck
1
User’s Guide
Table of Contents
Finding Information — What and How . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
For Windows 95, 98, 2000, and NT 4.0 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
For Windows 3.1x Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
For DOS Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printing Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IN Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
OUT Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Print in Windows 95, 98, 2000 and NT 4.0 . . . . . . . . . . . . . . . . . . . . . . 7
How to Print in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HP DeskJet Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Windows 95, 98, 2000, and NT 4.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Windows 3.1x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer Settings Taskbar Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Determining the Number of Pending Warning Messages . . . . . . . . . . . . . . . 16
Opening the Default Print Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . .17
Displaying Print Cartridge Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . 18
Opening the Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Printer Settings Taskbar Icon Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Automatic Paper-Type Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Use the Automatic Paper-Type Sensor. . . . . . . . . . . . . . . . . . . . . . . . . .19
Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printing with the Automatic Two-Sided Printing Module . . . . . . . . . . . . . . . . .21
Infrared (Ir) Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Infrared with a Laptop or Notebook running Windows 98 . . . . . . . . 23
Printing using a Palm Pilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing using an HP PhotoSmart Digital Camera. . . . . . . . . . . . . . . . . . . . . . 27
Printing using a Windows CE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Printer Maintenance Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Beyond the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manual Two-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Printing Single Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printing a Stack of Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printing Business Cards, Index Cards, and Other Small Media . . . . . . . . . . . . . 35
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing Photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printing Greeting Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printing Iron-On Transfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printing Posters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Printing Banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41