HP Deskjet D5500 User Guide

HP Deskjet D5500 Manual

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  • HP Deskjet D5500 | User Guide - Page 1
    HP Deskjet D5500 Printer series
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    estimated ink levels 29 Order ink supplies...30 Ink-backup mode...31 Automatically clean print cartridges 32 Manually clean print cartridges 32 Replace the cartridges...34 Cartridge warranty information 36 7 Solve a problem HP support...37 Setup troubleshooting...38 Print troubleshooting...42
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    2 Contents
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    1 How Do I? Learn how to use your HP Printer • Load media • Replace the cartridges • Wireless Connection using One Button Wireless Setup with a WPS enabled router How Do I? How Do I? 3
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    Chapter 1 How Do I? 4 How Do I?
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    the HP Printer • Wireless Connection using One Button Wireless Setup with a WPS enabled router • Traditional Wireless Connection • USB Connection • Install the software for a network connection Wireless Connection using One Button Wireless Setup with a WPS enabled router To connect the HP Printer to
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    forward until it stops. ❑ Slide paper-width guide to the right until it stops at edge of paper. Finish setting up the HP Printer b. Initiate WiFi Protected Setup. ❑ Press and hold the Resume button for two seconds. ❑ Wireless test starts. ❑ Wireless test report and Network Configuration report
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    computer must be connected to the wireless network that you intend to install the HP Printer on. ❑ Network name (SSID). ❑ WEP key or WPA Passphrase (if needed). To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you
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    install the software, make sure you have connected the HP Printer to a network. If the HP Printer has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your computer is configured to connect to a series
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    3 Get to know the HP Printer • Printer parts • Control panel features Printer parts 1 Control panel 2 Output tray 3 Input tray 4 Input tray extender 5 Front access door 6 Print cartridges 7 Cartridges access area 8 USB port 9 Rear access door 10 Power connection: Use only with the power adapter
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    , turn off the product, then unplug the power cord. 2 Wireless: Turns the wireless radio on or off. 3 Wireless signal and ink level LCD: Shows wireless signal strength and current ink level. 4 Resume: Instructs the HP Printer to continue after a problem is solved. If pressed and held for two seconds
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    papers for printing Print documents Most print settings are automatically handled by the software application. You need to change the settings manually box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When
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    paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup
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    paper size from the Size list. If the paper size and paper type are not compatible, the product software OK to return to the Properties dialog box. 10. (Optional) If you want to print the photo and natural shades of gray. • Black Ink Only: uses black ink to print your photo in grayscale. The
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    software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Size list, click the size of photo paper of the HP Printer. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For
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    should face down and the adhesive strip should face up and toward the printer. 3. Carefully push the transparencies into the printer until they stop, so that the adhesive strips do not catch on one another. 4. Slide the paper-width guide firmly against the edge of the transparencies. 5. Open the
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    printed on should face down and the short edge should point toward the printer. 3. Push the cards into the printer until they stop. 4. Slide the paper-width guide firmly against the edge of the cards. Print 5. Open the Printer Properties dialog box. 6. Click the Features tab, and then specify the
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    printer until it stops. 4. Slide the paper-width guide firmly against the edge of the paper. 5. Open the Printer Properties dialog box. 6. Click the Features tab. 7. Specify the following print settings: • Print Quality: Best • Paper Type: Click More, and then select an appropriate HP inkjet paper
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    input tray. The side to be printed on should face down. 4. Push the cards into the printer until they stop. 5. Slide the paper-width guide firmly against the edge of the cards. Print 6. Open the Printer Properties dialog box. 7. Click the Features tab, and then specify the following print settings
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    Select any other print settings that you want, and then click OK. 10. When prompted, reload the printed pages in the input tray as shown Push the paper into the printer until it stops. 4. Slide the paper-width guide firmly against the edge of the paper. 5. Open the Printer Properties dialog box
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    iron-on transfers 1. Slide the paper-width guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the input tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper-width guide firmly against the edge of
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    Quality: Normal or Best • Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. • Size: An appropriate paper size 7. Click the Advanced tab. 8. Click Printer Features, and then set Mirror Image to On. NOTE: Some iron-on transfer software programs do not require you
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    dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Printer printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing
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    dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the , bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Paper-saving Printing: Print two-sided documents
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    box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings
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    easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs). For longer-lasting photos, it is acid-free. HP Brochure Paper or HP Superior
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    handle and dries quickly without smudging. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Printer. Original HP inks and HP Advanced
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    size to continue. Load small-size paper a. Prepare input tray. ❑ Slide paper-width guide to the left. ❑ Remove all paper from the input tray. b. Load paper. ❑ Insert stack of photo paper into input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. NOTE
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    and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide to the right until it stops at edge of paper. Paper basics Load envelopes a. Prepare input tray. ❑ Slide paper-width guide to the left. ❑ Remove all paper from the input tray. b. Load envelopes. ❑ Insert
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    bottom of the display that represent the levels of ink remaining in the installed print cartridges. The color of the icon represents the type of print cartridge installed in the HP Printer. Depending on which two print cartridges you have installed, the following icons will display: • A green icon
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    click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. Related topics Order ink supplies Order ink supplies For a list of cartridge numbers, use the software that came with the HP Printer to find
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    the quality of printouts. Installed print cartridge Black print cartridge Tri-color print cartridge Result Colors print as grayscale. Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cartridges in the HP Printer to exit ink-backup mode. Related
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    ink and shortens the life of the cartridge. To clean the print cartridges 1. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. Manually clean print cartridges
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    same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Printer for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
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    Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open cartridge door. Wait for print carriage to move
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    3. Insert new cartridge. a. Remove cartridge from packaging. b. Remove plastic tape using pink pull tab. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. Work with cartridges Replace the cartridges 35
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    for this topic. Related topics • Choose the right cartridges • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured
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    the following features: • Fast access to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the
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    Chapter 7 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Deskjet D5500 Printer series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation
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    4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The product will not turn on • After setting up
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    a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. After setting
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    drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the printed documentation that came with the product. Solve a problem Setup troubleshooting 41
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    problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper • Check product • Check printer settings • Reset the product • Contact HP support Check cartridges Try the following solutions. • Step 1: Make sure you are using genuine HP ink cartridges
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    edge of the paper. For more information, see: Load media Cause: The paper-width guide was not positioned correctly. Check product Try the following solutions. • Solution 1: Align the print cartridges • Solution 2: Automatically clean the print cartridges. Solve a problem Print troubleshooting 43
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    then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Print Cartridges. 6. Click Align, and then follow the onscreen instructions. The HP Printer prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard
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    sure photo paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is
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    the issue, try the next solution. Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this
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    . Wireless Protected Setup (WPS) in progress. Wait for product to connect to an access point. Wireless Protected Setup (WPS) progress error. Press the Wireless button to turn it off and clear the error. Session overlap detected during Press the Wireless button to turn it off Solve a problem
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    . Clear the paper jam, and then press Resume. The front access door or the print cartridge access door is open. Close the front access door or the print cartridge access door. The print cartridges are missing or not Install or remove and reinsert print cartridges. Solve a problem 48 Solve
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    not intended for use in this product. Remove the print cartridge, remove tape, and reinsert the print cartridge. The print cartridge might not be supported for use in the product. For more information about compatible print cartridges, see Order ink supplies Off The tri-color Replace the print
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    . For more information, see Printing in ink-backup mode. Fast blinking The black print cartridge is missing or not seated correctly or inserted in the wrong slot. The black print cartridge may be defective. The black print cartridge has been removed. Install or remove and reinsert the black print
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    cartridge . NOTE: You can also clean the print cartridges manually before replacing them. For more information, see Manually clean print cartridges. Open the front access door, and clear the carriage jam. Press any button except the On button. Pressing the On button Errors 51 Solve a problem
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    , then plug the power cord back in. 4. Turn on the product. If the problem persists, contact HP Support. Printing in ink-backup mode Solution: If you receive the ink-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been
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    8 Stop the current job To stop a print job from the HP Printer ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled. Stop the current job Stop the current job 53
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    Chapter 8 Stop the current job 54 Stop the current job
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    • HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity Plain paper sheets: Up to 80 Paper size For a complete list of supported media sizes, see the printer software. Specifications
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    200 g/m² (110-lb index maximum) Photo Paper: Up to 280 g/m² (75-lb index maximum) Print resolution To find out about the printer resolution, see the printer software. For more information, see View the print resolution. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on
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    of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Paper use This product is suited for the use of recycled paper according recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/
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    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements ina Português Polski Lietuviškai Latviski Magyar Chemical Substances HP is committed to providing our customers with information about the
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    to users in Japan about the power cord • HP Deskjet D5500 Printer series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRB-0921-04. This
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    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device
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    Hewlett-Packard Company 60 Alexandra Terrace, #07-01 The Comtech, Singapore 118502 Product Name and Model: Regulatory Model Number: 1) Product Options: Radio Module Model: HP Deskjet D5500 Printer Series SNPRB-0921-04 All RSVLD-0707 conforms to the following Product Specifications and Regulations
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    is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada
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    Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and
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    Chapter 9 Notice to users in Taiwan Technical information 64 Technical information
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    support period period for support 37 print troubleshooting 42 printer found screen, Windows 8 printing with one ink cartridge 31 problems error messages 46 print 42 R recycle ink cartridges 57 regulatory notices regulatory model identification number 59 wireless statements 62 reinstall software
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    66 Index
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HP Deskjet D5500 Printer series