HP Deskjet F2100 User Guide

HP Deskjet F2100 - All-in-One Printer Manual

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  • HP Deskjet F2100 | User Guide - Page 1
    HP Deskjet F2100 All-in-One series
  • HP Deskjet F2100 | User Guide - Page 2
  • HP Deskjet F2100 | User Guide - Page 3
    Contents 1 HP Deskjet F2100 All-in-One series Help 5 2 HP All-in-One overview The HP All-in-One at a glance...7 Control panel buttons...8 Status light overview...9 Use the HP Photosmart software 11 3 Find more information...13 4 How do I?...15 5 Connection information Supported connection types
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    borderless copy of a photo 51 Stop copying...52 9 Use the scan features Scan an original...53 Edit a scanned preview image 54 Edit a scanned image...54 Edit a scanned document...55 Stop scanning...55 10 Maintain the HP All-in-One Clean the HP All-in-One...57 Clean the exterior...57 Clean the glass
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    the software 86 Print cartridge troubleshooting 87 Information on print cartridges 94 Print quality troubleshooting...95 Print troubleshooting...99 Copy troubleshooting...108 Scan troubleshooting...111 Errors...113 Flashing lights...114 Device messages...116 File messages...117 Supported file
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    period 130 Additional warranty options...131 Call HP Korea customer support 131 Prepare the HP All-in-One for shipment 131 Pack the HP All-in-One...131 14 Technical information Specifications...133 Environmental product stewardship program 134 Paper use...134 Plastics...134 Material safety
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    information • Load originals and load paper • Print from your computer • Use the copy features • Use the scan features • Maintain the HP All-in-One • Shop for printing supplies • HP warranty and support • Technical information HP Deskjet F2100 All-in-One series Help HP Deskjet F2100 All-in-One
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    Chapter 1 HP Deskjet F2100 All-in-One series Help 6 HP Deskjet F2100 All-in-One series Help
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    The HP Deskjet F2100 All-in-One series is a versatile device that gives you easy-to-use copying, scanning, and printing. Copy The HP All scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. Print from your computer The HP All-in-One can be used with any software
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    Control panel 2 Input tray 3 Tray extender 4 Paper-width guide 5 Print cartridge door 6 Glass 7 Lid backing 8 Rear door 9 Rear USB port 10 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview 8 HP All-in-One overview
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    . CAUTION: Before you unplug the power cord, you must press the On button and allow the HP All-in-One to turn itself off. This prevents the print cartridges from drying out. Cancel: Stops a print, copy, or scan job. Check Paper light: Indicates the need to load paper or remove a paper jam. The
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    defective. The On, Check Paper, and Check Print Cartridge lights are blinking. Scanner failure. Turn off the HP All-in-One, then on again. If the problem persists, contact HP Support. All lights are blinking. The HP All-in-One has a fatal error. 1. Turn the HP All-in-One off. 2. Unplug the power
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    and viewing your photos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access
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    Chapter 2 HP All-in-One overview 12 HP All-in-One overview
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    instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see Troubleshooting in this onscreen Help. HP Photosmart 2600 series
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    Chapter 3 Find more information 14 Find more information
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    print jobs. • How do I change the print settings? • How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper? • How do I load envelopes? • How do I scan using the control panel? • How do I get the best print quality? • How do I print on both sides of the paper? • How do I replace the print
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    Chapter 4 How do I? 16 How do I?
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    . Only printing is supported from the other computers. Setup instructions Follow the Setup Guide for detailed instructions. Follow the instructions in Use printer sharing. Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected to
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    Chapter 5 Connection information 18 Connection information
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    glass 1. Lift the lid on the HP All-in-One. 2. Place your original with the side you want to copy or scan face down on the left front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge
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    Plus photo paper in the input tray. The following is a list of HP papers you can use for copying and printing. Depending on your country/region, some of these papers might not be available. NOTE: This device supports 10 x 15 cm (4 x 6 inch) with tab, A4-, letter-, and legal(US only) size paper
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    of the HP Web site are available in English only. Recommended papers for printing only Certain papers are supported only when ink can cause printed images to smear, bleed, or not fill in completely. Depending on your country/region, some of these papers might not be available. HP Iron-On Transfers HP
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    links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Papers to avoid Using paper that accept ink can cause printed images to smear, bleed, or not fill in completely. NOTE: For a complete list of supported media sizes, see the printer software. Papers
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    load many types of letter or A4 paper into the input tray of the HP All-in-One. To load full-size paper 1. Flip the tray extender up you use legal-size paper, leave the tray extender closed. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align
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    that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise diagram engraved in the base of the input tray. 5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload
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    in temperature and humidity might result in curled paper that does not work well in the HP All-in-One. To load 10 x 15 cm ( 4 x 6 inch) photo paper the input tray and is no higher than the top of the paper-width guide. Load originals and load paper For best results, set the paper type before
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    and is no higher than the top of the paper-width guide. For best results, set the paper type before copying or printing or more envelopes into the input tray of the HP All-in-One. Do not use shiny or consult the help files in your word processing software. For best results, consider using a label
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    is not higher than the top of the paper-width guide. Load originals and load paper Load other types of type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers (for printing only paper and then manually feed one sheet at a time into the input tray
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    Labels on older sheets might peel off when the paper is pulled through the HP All-in-One, causing subsequent paper jams. 2. Fan the stack of guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP
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    manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Select the HP
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    dialog box before printing. To set the paper size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    you experience poor print quality, you can set the paper type manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button
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    print process. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    size than the original. To scale the document size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    -One. This helps to prevent wasting paper and ink on projects that do not print as expected. To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer
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    -quality documents, including letters and transparencies. For more information, see Print from a software application and Print on transparencies. • Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually. For more information, see Print on both sides of the page. Create
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    HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP borderless. You can also set the options manually as described in the following procedure. the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the
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    a six-ink system, which provides enhanced quality color photos. NOTE: Some models of the HP All-in-One do not support photo print cartridges. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software
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    Handle the print cartridges • Work with print cartridges Create custom CD/DVD labels You can create custom labels for your CDs and DVDs on the HP All-in-One select the Maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP All-in-One will print. Printing in
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    topics Work with print cartridges Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two- into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the
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    . 9. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together
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    software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual you have reloaded the paper as instructed in the following steps. 9. Wait until the HP All-in-One has stopped
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    Chapter 7 10. Follow the instructions that appear on your screen for reloading the paper to print on the you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 42 Print from your computer Print
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    To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected manually feed the iron-on transfer sheets into the input tray one sheet at a time. Print on transparencies For the best results, HP recommends you use HP transparency products with the HP
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    , click an appropriate size in the Size list. 8. Click OK, and then click Print or OK in the Print dialog box. The HP All-in-One automatically waits for transparencies to dry before releasing them. Ink dries slower on film than on plain paper. Make sure you allow enough time for the
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    before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    dialog box appears. 3. Make sure the HP All-in-One is the selected printer. 4. If your Web browser supports it, select the items on the Web , consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP All-in-One
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    an error occurs while printing, you may need to resume the job from the HP All-in-One or the computer after you address the error. To resume a the Resume button, which is located next to the Check Paper and Check Print Cartridge lights on the control panel. To resume a print job from the computer ▲
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    the copy features 8 Use the copy features The HP All-in-One allows you to produce high-quality Copy Black or Start Copy Color. TIP: To make a fast copy, press and hold down the Scan button while you press either Start Copy Black or Start Copy Color. Related topics Control panel buttons Set the
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    instructions below. Fast copies faster with comparable quality text, but the graphics quality might be lower. Fast copies use less ink and extend the life of your print cartridges Clean the glass. 3. Press and hold down the Scan button, and then press either Start Copy Black or Start Copy Color.
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    topics Control panel buttons Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo To make a borderless copy of a photo, use the 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper with a tear-off tab. When you remove the tear-off tab, the output is a borderless copy of the image that extends
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    Chapter 8 Related topics Control panel buttons Stop copying To stop copying ▲ Press Cancel on the control panel. Related topics Control panel buttons Use the copy features 52 Use the copy features
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    One and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to scanning. To verify that the HP Photosmart Software is running on a Windows computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
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    to the preview image, and then click Accept when you are finished. Related topics Control panel buttons Edit a scanned preview image You can use the tools in the HP Scanning software to modify a preview image. Any changes that you make, such as brightness, image type, resolution, and more apply
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    not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics Use the HP Photosmart software Stop scanning To stop scanning ▲ Press Cancel on the control panel. Related topics Control panel
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    Chapter 9 Scan 56 Use the scan features
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    lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance
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    HP All-in-One. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges Color button. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of
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    the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. NOTE: Some models of the HP All-in-One do not support photo print cartridges. • If any of the color lines are missing, faded, streaked, or show lines
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    TIP: You can also print a self-test report to see if your print cartridges might need to be replaced. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately. 60
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    a self-test report Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on your computer screen. You can also check the ink levels by using the software installed with the HP All-in-One. When you
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    Chapter 10 To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the
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    to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is available in many
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    not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket
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    All-in-One 10. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics • Check the estimated ink levels • Control panel buttons Use ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one
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    . Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode. For information
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    printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed. Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online
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    printed colors to differ from those you would see if a black print cartridge and a tri-color print cartridge were installed. Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online
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    glass with the top of the page to the left. 3. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray
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    or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white
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    the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber
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    as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure you have the following materials available
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    were installed. Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping. 4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 5. Lightly moisten
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    from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White fabric sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Maintain the HP All-in-One 74 Maintain the
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    in all countries/regions. If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To order print cartridges through the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then
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    serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out. Order other supplies To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or other printed
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    setup troubleshooting • Software installation troubleshooting • Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems
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    the cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting • If you are connecting the HP All-in-One through a USB hub, your computer. Turn the HP All-in-One off and then on again. • If necessary, remove the software you installed with the HP All-in-One and then
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    and Check Print Cartridge lights on problems. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Deskjet F2100 All-In-One series, and then clicking Readme. Hardware setup troubleshooting This section contains hardware troubleshooting
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    prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall
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    HP for information on calling for technical support. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Cause: The USB cable was connected before the software onscreen instructions. Once you have installed the software, connecting your computer to the HP All-
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    Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP All-in-One. The HP All-in-One does not print Cause: The HP if the USB cable works. If you experience problems, the USB cable might need to be replaced.
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    -One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Allin-One software. This section contains the following topics: • When I insert the
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    Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. A red X appears on the unplug the HP All-in-One power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. Troubleshooting 3. Click
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    the software The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F2100 All-In-One series, and
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    All-in-One to your computer until after you have reinstalled the software. 2. On the Windows taskbar, click Start, Programs or All Programs, HP, Deskjet F2100 All-In-One series, Uninstall. 3. Follow the onscreen instructions. 4. If you are asked whether you would like to remove shared files, click
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    on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. If you receive an
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    reinserting. Troubleshooting 1 Copper-colored contacts 2 Ink nozzles (do not clean) 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it. To check the ink levels from the HP Photosmart Software 1. In the HP Solution
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    HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Troubleshooting a problem with the tri-color print cartridge in the left slot. To clean the print cartridges from the HP Photosmart Software
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    do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. 90 Troubleshooting
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    are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage should move to the center of the HP All-in-One. If the print carriage does not move to the center, turn the HP All-in-One off, and then on. Troubleshooting Print cartridge troubleshooting 91
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    . Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping. Troubleshooting 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black
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    Troubleshooting 6. Remove the new print cartridge from its packaging, being careful to touch only the black plastic. Gently remove the pastic tape using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape
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    to the left. Troubleshooting 10. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure
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    -test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text
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    determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The copy or
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    tri-color print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For more information, see: • Information on paper • Print cartridge troubleshooting Printouts or copies seem blurry or fuzzy Cause: The paper type is not suitable for the HP All-in-One. Print
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    Troubleshooting Chapter 12 Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information, see: Information on
  • HP Deskjet F2100 | User Guide - Page 101
    troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP A blank page came out while printing • Ink is spraying the inside of the HP All-in-One when I print a photo
  • HP Deskjet F2100 | User Guide - Page 102
    Troubleshooting Chapter 12 Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces
  • HP Deskjet F2100 | User Guide - Page 103
    has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: Communication problems over a USB connection Cause: The HP All-in-One is turned off. Solution: Look at the On
  • HP Deskjet F2100 | User Guide - Page 104
    Troubleshooting Chapter 12 the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The HP All-in-One experienced an error. Solution: Turn the HP HP All-in-One. Cause: The status of the printer driver has changed. Solution: The printer driver
  • HP Deskjet F2100 | User Guide - Page 105
    has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: Communication problems over a USB connection Cause: The HP All-in-One has a paper jam. Print troubleshooting 103
  • HP Deskjet F2100 | User Guide - Page 106
    blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Troubleshooting Cause: The HP All-in-One is out of paper. Solution: Load paper in the are not set correctly in your software application. Solution: Check the printer margins. 104 Troubleshooting
  • HP Deskjet F2100 | User Guide - Page 107
    HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software more information, see: Set the paper type for printing Cause: The paper guides are not positioned correctly. Solution: Remove the stack of paper from the input
  • HP Deskjet F2100 | User Guide - Page 108
    paper-width guide inward until it stops at the edge of the paper. For more information, see: Load full-size paper A blank page came out while printing Cause: If you are printing black text, and a blank page comes out of the HP All-inOne, the black print cartridge might be empty. 106 Troubleshooting
  • HP Deskjet F2100 | User Guide - Page 109
    . If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove
  • HP Deskjet F2100 | User Guide - Page 110
    Troubleshooting Chapter 12 For more information, see: Replace the print cartridges Ink is spraying the inside of the HP All-in- the input tray before you print a borderless print job. Copy troubleshooting Use this section to solve these copy problems: • Nothing happens when I try to copy • Parts
  • HP Deskjet F2100 | User Guide - Page 111
    Troubleshooting Solution: Check the On light. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in
  • HP Deskjet F2100 | User Guide - Page 112
    problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting very small original, scan the original into
  • HP Deskjet F2100 | User Guide - Page 113
    with the HP All-in-One and try scanning again. NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Scan troubleshooting 111
  • HP Deskjet F2100 | User Guide - Page 114
    this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Scanned image has incorrect page layout Cause: The automatic cropping feature in the software is changing the page layout. Solution: Turn off autocropping in the
  • HP Deskjet F2100 | User Guide - Page 115
    Troubleshooting as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Scanned image shows dotted lines instead of text Cause: If
  • HP Deskjet F2100 | User Guide - Page 116
    Troubleshooting Chapter 12 This section contains the following topics: • Flashing lights • Device messages • File messages • General user messages • Paper messages • Power and connection messages • Print cartridge messages Flashing lights The lights on the HP All-in-One flash in special sequences
  • HP Deskjet F2100 | User Guide - Page 117
    intended for use in this HP All-inOne. The print cartridge might not be supported for use in the HP All-in-One. See the Order Supplies chapter in the User Guide. The print cartridge might be defective. 1. Remove the black print cartridge. 2. Close the print cartridge door. 3. Check the On light
  • HP Deskjet F2100 | User Guide - Page 118
    -One off. 2. Attach the control panel overlay using the instructions in the Setup Guide. 3. Turn the HP Allin-One back on. Turn the HP All-inOne off, then on again. If the problem persists, contact HP customer support. 1. Turn the HP Allin-One off. 2. Unplug the power cord. 3. Wait a minute, then
  • HP Deskjet F2100 | User Guide - Page 119
    . Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip. If the problem continues, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region
  • HP Deskjet F2100 | User Guide - Page 120
    Troubleshooting Chapter 12 • Invalid file name • Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in-One software the file name. Supported file types for the HP All-in-One When you save a scanned image, the HP All-in-One software recognizes the following
  • HP Deskjet F2100 | User Guide - Page 121
    , see: Communication problems over a USB connection No scan options Cause: The software that came with the HP All-in-One is not running, or has never been installed. Solution: Make sure the software is installed and running. For more information, see the Setup Guide that came with the HP All-in-One
  • HP Deskjet F2100 | User Guide - Page 122
    Troubleshooting Chapter 12 • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP and Check Print Cartridge lights on the control panel of the HP Allin-One. Ink is drying
  • HP Deskjet F2100 | User Guide - Page 123
    Troubleshooting Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Paper mismatch Cause: The print setting for the print job does not match
  • HP Deskjet F2100 | User Guide - Page 124
    Troubleshooting Chapter 12 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. For more information, see: Communication problems over a USB
  • HP Deskjet F2100 | User Guide - Page 125
    Troubleshooting For more information, see: Communication problems over a USB connection Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the
  • HP Deskjet F2100 | User Guide - Page 126
    HP for information on calling for technical support. Cause: Protective tape is covering the print cartridges. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still 124 Troubleshooting
  • HP Deskjet F2100 | User Guide - Page 127
    Troubleshooting covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then
  • HP Deskjet F2100 | User Guide - Page 128
    installed. Some models of the HP All-in-One do not support photo print cartridges. To order print cartridges, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping. For more information on print cartridges, see Print cartridge troubleshooting. Cause: Protective tape is
  • HP Deskjet F2100 | User Guide - Page 129
    problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP
  • HP Deskjet F2100 | User Guide - Page 130
    cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Use ink-backup mode. 6. If the Check Print Cartridge light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support. 128 Troubleshooting
  • HP Deskjet F2100 | User Guide - Page 131
    online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support
  • HP Deskjet F2100 | User Guide - Page 132
    /region, and then click Contact HP for information on calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One. 4. If you are still experiencing problems and need to speak with an HP support Representative, do the following: a. Have
  • HP Deskjet F2100 | User Guide - Page 133
    and then manually slide the print carriage to the center to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to
  • HP Deskjet F2100 | User Guide - Page 134
    HP warranty and support Chapter 13 To pack the HP All-in-One 1. If available, pack the HP All-in-One for shipment the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of
  • HP Deskjet F2100 | User Guide - Page 135
    specifications, see the printed Basics Guide. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type Paper weight
  • HP Deskjet F2100 | User Guide - Page 136
    .com/pageyield for more information on estimated cartridge yields. Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is committed to providing quality products
  • HP Deskjet F2100 | User Guide - Page 137
    visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of
  • HP Deskjet F2100 | User Guide - Page 138
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Deskjet F2100 | User Guide - Page 139
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. For further
  • HP Deskjet F2100 | User Guide - Page 140
    Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission 138 Technical information Technical information
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HP Deskjet F2100 All-in-One series