HP Deskjet Ink Advantage 4620 User Guide
HP Deskjet Ink Advantage 4620 Manual
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- HP Deskjet Ink Advantage 4620 | User Guide - Page 1
DESKJET INK ADVANTAGE 4615/4625 User Guide - HP Deskjet Ink Advantage 4620 | User Guide - Page 2
- HP Deskjet Ink Advantage 4620 | User Guide - Page 3
HP Deskjet Ink Advantage 4615 All-in-One series/HP Deskjet Ink Advantage 4625 e-All-in-One series User Guide - HP Deskjet Ink Advantage 4620 | User Guide - Page 4
software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those with limited strength and reach. Support For more details about the accessibility of this product and HP - HP Deskjet Ink Advantage 4620 | User Guide - Page 5
supplies area...12 Back view...12 Use the printer control panel...13 Overview of buttons and lights 13 Change printer settings...14 Select a mode...14 Change the mode settings 14 Change the printer settings 14 HP Digital Solutions...14 Scan to Computer...15 HP Digital Fax (Fax to PC and Fax to - HP Deskjet Ink Advantage 4620 | User Guide - Page 6
Webscan (HP Deskjet Ink Advantage 4625 e-All-in-One series 38 Scanning documents as editable text 39 To scan documents as editable text 39 Guidelines for scanning documents as editable text 40 4 Copy Copy documents...42 Change copy settings...42 5 Fax Send a fax...44 Send a fax using the printer - HP Deskjet Ink Advantage 4620 | User Guide - Page 7
up HP ePrint using the HP printer software 69 Set up HP ePrint using the printer's control panel 70 Set up HP ePrint using the embedded web server 70 Use HP ePrint...71 Print using HP ePrint...71 Find the printer's email address 71 Turn off HP ePrint...72 Remove Web Services...72 7 Work with ink - HP Deskjet Ink Advantage 4620 | User Guide - Page 8
...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series)..111 Solve problems using HP websites 112 4 - HP Deskjet Ink Advantage 4620 | User Guide - Page 9
printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)...119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Deskjet Ink Advantage 4625 - HP Deskjet Ink Advantage 4620 | User Guide - Page 10
Printer specifications...141 Physical specifications...141 Product supported media 143 Set minimum margins 145 Print specifications...146 Copy specifications...146 Fax specifications...146 Scan specifications...147 HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series 147 HP - HP Deskjet Ink Advantage 4620 | User Guide - Page 11
supplies online 172 Supplies...172 Ink cartridges...172 HP media...173 C Additional fax setup Set up faxing (parallel phone systems 174 Select the correct fax setup for your home or office 175 Case A: Separate fax line (no voice calls received 177 Case B: Set up the printer with DSL 178 Case - HP Deskjet Ink Advantage 4620 | User Guide - Page 12
D Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) Set up the printer for wireless communication 198 Before you begin...198 Set up the printer on your wireless network 199 Set up the printer using the HP printer software (Recommended 199 Set up the printer using WiFi Protected - HP Deskjet Ink Advantage 4620 | User Guide - Page 13
with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those - HP Deskjet Ink Advantage 4620 | User Guide - Page 14
product stewardship program. HP is committed to helping customers reduce their environmental footprint. HP has provided these features set the time to turn on and off the printer. Conserve Printing Supplies To conserve printing supplies such as ink and paper, try the following: • Change the - HP Deskjet Ink Advantage 4620 | User Guide - Page 15
Understand the printer parts This section contains the following topics: • Front view • Printing supplies area • Back view Front view 10 9 8 1 7 extension 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Width guides Understand the printer parts 11 - HP Deskjet Ink Advantage 4620 | User Guide - Page 16
Chapter 1 Printing supplies area 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Back view 1 2 3 4 1 Fax port (2-EXT) 2 Fax port (1-LINE ) 3 Universal serial bus (USB) port 4 Power input 12 Get started - HP Deskjet Ink Advantage 4620 | User Guide - Page 17
the Wireless Summary or to access Setup options and the Network Menu. This button is only available on the HP Deskjet Ink Advantage 4625 e-All-in-One series. Cancel button: Stops a job, exits a menu, or exits settings. Back button: Returns to the previous menu. Use the printer control panel 13 - HP Deskjet Ink Advantage 4620 | User Guide - Page 18
settings Use the control panel to change the printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer. For more information about these tools - HP Deskjet Ink Advantage 4620 | User Guide - Page 19
turn off fax printing altogether, saving money on paper and ink, and reducing paper consumption and waste. For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac). Select print media The printer is designed to work well with most types of office media - HP Deskjet Ink Advantage 4620 | User Guide - Page 20
. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and select Ink, toner & paper. NOTE: At this time, some portions of the HP - HP Deskjet Ink Advantage 4620 | User Guide - Page 21
.hp.com. Go to Shop for Products & Services and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • Always use media that conforms to the printer - HP Deskjet Ink Advantage 4620 | User Guide - Page 22
other printing problems, avoid not accept ink well ◦ printer. To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides - HP Deskjet Ink Advantage 4620 | User Guide - Page 23
by placing it in the ADF. CAUTION: Do not load photos in the ADF; this might damage your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents can be scanned, copied, or faxed using the ADF - HP Deskjet Ink Advantage 4620 | User Guide - Page 24
the width guides inward until they stop at the left and right edges of the media. Load media This section provides instructions for loading media into the printer. • Load standard-size media • Load envelopes • Load cards and photo paper NOTE: Printing on custom-size media is not supported by this - HP Deskjet Ink Advantage 4620 | User Guide - Page 25
possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out - HP Deskjet Ink Advantage 4620 | User Guide - Page 26
load envelopes Use these instructions to load an envelope. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guides in the input in the tray. NOTE: Do not load envelopes while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the - HP Deskjet Ink Advantage 4620 | User Guide - Page 27
6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guide in the input tray as far as possible. Load media 23 - HP Deskjet Ink Advantage 4620 | User Guide - Page 28
the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media - HP Deskjet Ink Advantage 4620 | User Guide - Page 29
Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • Clean the scanner glass and lid backing • Clean the exterior • Clean the ADF Clean the - HP Deskjet Ink Advantage 4620 | User Guide - Page 30
the glass and lid backing with a dry, soft, lint-free cloth. 5. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power) button, and unplug the power cord from the electrical socket. Use a soft, damp, lint - HP Deskjet Ink Advantage 4620 | User Guide - Page 31
pages or if it does not pick up plain paper, you can clean the ADF. To clean the ADF 1. Turn off the printer. For more information, see Turn off the printer. 2. Remove all originals from the ADF. 3. Lift the ADF cover. 4. Lightly dampen a clean lint-free cloth with distilled water, then squeeze - HP Deskjet Ink Advantage 4620 | User Guide - Page 32
Chapter 1 2 3 1 1 ADF cover 2 Rollers 3 Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid. 28 Get started - HP Deskjet Ink Advantage 4620 | User Guide - Page 33
printer. Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services printer off, the print carriage might not return to the correct position, causing problems with the ink - HP Deskjet Ink Advantage 4620 | User Guide - Page 34
NOTE: Printing on custom-size media is not supported by this printer. Print documents Follow the instructions for your operating system. • Print documents (Windows) • Print documents (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your - HP Deskjet Ink Advantage 4620 | User Guide - Page 35
) • Print brochures (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print brochures 31 - HP Deskjet Ink Advantage 4620 | User Guide - Page 36
2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. Load paper in the tray. For more information, see Load media. 2. On the File menu - HP Deskjet Ink Advantage 4620 | User Guide - Page 37
Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • Print on envelopes (Windows) • Print on - HP Deskjet Ink Advantage 4620 | User Guide - Page 38
on photo paper (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print photos on photo paper - HP Deskjet Ink Advantage 4620 | User Guide - Page 39
, click the disclosure triangle next to the Printer pop-up menu or click Show Details. software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions - HP Deskjet Ink Advantage 4620 | User Guide - Page 40
an available borderless paper size from the Paper Size pop-up menu, and then click OK. 3. From the File menu in your software application, click Print. 4. Make sure the printer you want to use is selected. 5. Select the paper size from the Paper Size pop-up menu (if available). 6. Click Paper Type - HP Deskjet Ink Advantage 4620 | User Guide - Page 41
are only available after you install the HP software. If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using Webscan (HP Deskjet Ink Advantage 4625 e-All-in-One series) • Scanning documents as editable text Scan - HP Deskjet Ink Advantage 4620 | User Guide - Page 42
Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). 3. Click the Scan tab, click Webscan in the left pane, change any settings, and then click Start Scan. TIP: To scan documents as editable text, you must install the HP software included with the printer. For more information - HP Deskjet Ink Advantage 4620 | User Guide - Page 43
you can use the HP software to scan documents into or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Select the type of editable text you To start the scan, click Scan, and then follow the onscreen instructions. Mac OS X 1. Load your original print-side down in the - HP Deskjet Ink Advantage 4620 | User Guide - Page 44
After the scan is complete, click the Save button in the HP Scan toolbar 7. Select the type of editable text you want is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to - HP Deskjet Ink Advantage 4620 | User Guide - Page 45
• Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. • - HP Deskjet Ink Advantage 4620 | User Guide - Page 46
and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced. This section contains the - HP Deskjet Ink Advantage 4620 | User Guide - Page 47
To change copy settings for a single job 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the ( current settings as defaults for future jobs 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the - HP Deskjet Ink Advantage 4620 | User Guide - Page 48
the control panel or the HP software provided with the printer. You can verify the dial entries • Change fax settings • Fax and digital phone services • Fax over Internet Protocol • Clear the fax log • printer control panel, you can send a black-and-white or color fax. You can also send a fax manually - HP Deskjet Ink Advantage 4620 | User Guide - Page 49
see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the - HP Deskjet Ink Advantage 4620 | User Guide - Page 50
, select Fax, select Start Fax, and then select Black or Color. • If the printer detects an original loaded in the ADF, you hear a dial tone. • If you in the automatic document feeder (ADF). 2. From the Home screen on the printer control panel, press the button to the right of Fax. 3. Press the - HP Deskjet Ink Advantage 4620 | User Guide - Page 51
not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can only send scheduled faxes - HP Deskjet Ink Advantage 4620 | User Guide - Page 52
that the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in - HP Deskjet Ink Advantage 4620 | User Guide - Page 53
you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has "(Fax)" in the name. 4. Select Fax Recipients the fax number and faxing the document. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with - HP Deskjet Ink Advantage 4620 | User Guide - Page 54
send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the printer (on the 2-EXT port) • On the same phone line, but not directly - HP Deskjet Ink Advantage 4620 | User Guide - Page 55
instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. From the Home screen on the printer and then press the button to the right of Receive Fax Manually. b. After the printer begins to receive the fax, you can hang up the - HP Deskjet Ink Advantage 4620 | User Guide - Page 56
requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Make sure the printer you are polling does not have a pass code set up (or has not changed the default pass code) or the - HP Deskjet Ink Advantage 4620 | User Guide - Page 57
Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does - HP Deskjet Ink Advantage 4620 | User Guide - Page 58
caller ID service through your phone provider, you can block specific fax numbers so the printer does not by model.) NOTE: This feature is not supported in all countries/regions. NOTE: If no and select Select from Caller ID History. - or To manually enter a fax number to block, scroll to and select - HP Deskjet Ink Advantage 4620 | User Guide - Page 59
junk fax numbers. To print a Junk List 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, computer using HP Digital Fax (Fax to PC and Fax to Mac) If the printer is connected to your computer with a USB cable, you can use HP Digital - HP Deskjet Ink Advantage 4620 | User Guide - Page 60
to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the on-screen instructions - HP Deskjet Ink Advantage 4620 | User Guide - Page 61
, color faxes will still print. To modify settings from the HP software (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax - HP Deskjet Ink Advantage 4620 | User Guide - Page 62
Quick Contact group entries NOTE: Before you can create a group speed-dial entry, you must have already created at least one Quick Contact entry. 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts - HP Deskjet Ink Advantage 4620 | User Guide - Page 63
Fax Setup, select Fax Reports, and then select Phone Book List. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing. • Configure the fax header • Set - HP Deskjet Ink Advantage 4620 | User Guide - Page 64
HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To - HP Deskjet Ink Advantage 4620 | User Guide - Page 65
numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. HP recommends that you hook. To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. From the Home screen, press the - HP Deskjet Ink Advantage 4620 | User Guide - Page 66
right of OK, and then select Yes to continue. 6. Do one of the following: • Scroll to and select the ring pattern assigned by your telephone company to fax calls. - Or - • Select Auto Detect, and then follow the instructions on the printer's control panel. NOTE: If the Ring Pattern Detection feature - HP Deskjet Ink Advantage 4620 | User Guide - Page 67
You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An - HP Deskjet Ink Advantage 4620 | User Guide - Page 68
Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to - HP Deskjet Ink Advantage 4620 | User Guide - Page 69
questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Clear the fax log check the estimated ink levels from the control panel or the HP software. For more information, see Printer management tools. Use reports - HP Deskjet Ink Advantage 4620 | User Guide - Page 70
to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ensure that the printheads and ink cartridges are in , select Fax Reports, and then select Fax Confirmation. 3. Scroll to and select one of the following options. Off Does not print a fax confirmation report when you - HP Deskjet Ink Advantage 4620 | User Guide - Page 71
Fax Reports, and then select Fax Error Report. 3. Scroll to and select one of the following. On (Send and Receive) Prints whenever a fax error occurs of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. From the Home screen, press the ( - HP Deskjet Ink Advantage 4620 | User Guide - Page 72
Chapter 5 Print a T30 fax trace report Use the following procedure to print a T30 fax trace report. To print a T30 fax trace report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select T30 Fax Trace - HP Deskjet Ink Advantage 4620 | User Guide - Page 73
ePrint job status, manage your HP ePrint printer queue, control who can use your printer's HP ePrint email address to print, and get help for HP ePrint. NOTE: HP ePrint is only supported by HP Deskjet Ink Advantage 4625 e-All-inOne series. NOTE: To use HP ePrint, the printer must be connected to an - HP Deskjet Ink Advantage 4620 | User Guide - Page 74
server You can use the printer's embedded web server (EWS) to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. Open the EWS. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). 2. On the Web Services tab, click Setup in - HP Deskjet Ink Advantage 4620 | User Guide - Page 75
that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see HP ePrint specifications (HP Deskjet Ink Advantage 4625 eAll-in-One series). 3. Enter the printer's email address in the "To" line of the email message, and then - HP Deskjet Ink Advantage 4620 | User Guide - Page 76
then press the button to the right of OK. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. Using the buttons on the - HP Deskjet Ink Advantage 4620 | User Guide - Page 77
• Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time - HP Deskjet Ink Advantage 4620 | User Guide - Page 78
problems. • If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure you turn off the printer by pressing Power. The printhead assembly should be parked on the right side of the printer, in the service - HP Deskjet Ink Advantage 4620 | User Guide - Page 79
portions of the HP Web site are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period - HP Deskjet Ink Advantage 4620 | User Guide - Page 80
icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time - HP Deskjet Ink Advantage 4620 | User Guide - Page 81
information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability - HP Deskjet Ink Advantage 4620 | User Guide - Page 82
-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All- in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you have a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 83
can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The - HP Deskjet Ink Advantage 4620 | User Guide - Page 84
? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and - HP Deskjet Ink Advantage 4620 | User Guide - Page 85
For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. HP support 81 - HP Deskjet Ink Advantage 4620 | User Guide - Page 86
the HP software CD included with the printer, or you can download the HP software from the HP support web site, www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check the following when you begin troubleshooting - HP Deskjet Ink Advantage 4620 | User Guide - Page 87
For more information, see General troubleshooting tips and resources. Check the HP software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be Solve printer problems 83 - HP Deskjet Ink Advantage 4620 | User Guide - Page 88
source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print - HP Deskjet Ink Advantage 4620 | User Guide - Page 89
the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then - HP Deskjet Ink Advantage 4620 | User Guide - Page 90
Make sure the media width and length guides fit snugly against the edges of the sure the media size selected in the printer driver match the size of media loaded in problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software - HP Deskjet Ink Advantage 4620 | User Guide - Page 91
are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print - HP Deskjet Ink Advantage 4620 | User Guide - Page 92
wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, type Solution: HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer. All problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 93
many causes: software settings, a poor image file, or the printing system itself. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If - HP Deskjet Ink Advantage 4620 | User Guide - Page 94
media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to - HP Deskjet Ink Advantage 4620 | User Guide - Page 95
Solve copy problems If the following topics do not help, see HP support for information about HP support. • No copy came out • Copies are blank • Size is reduced • Copy quality is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy came out • Check the power Make - HP Deskjet Ink Advantage 4620 | User Guide - Page 96
Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems. For more information, see Print and might need cleaning. For more information, see Maintain the printer. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might - HP Deskjet Ink Advantage 4620 | User Guide - Page 97
and Understand the Printer Status Report. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go - HP Deskjet Ink Advantage 4620 | User Guide - Page 98
are using the HP printer software, the default settings in the HP printer software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP printer software for instructions about changing the properties. 94 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 99
been installed: Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. Mac OS X: If you have - HP Deskjet Ink Advantage 4620 | User Guide - Page 100
by selecting Select Scanner on the File menu. NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac OS X. • Reload document and then restart job Press the button to the right of OK on the printer control panel, and then reload the remaining documents in the - HP Deskjet Ink Advantage 4620 | User Guide - Page 101
See Maintain the printer for cleaning instructions. ◦ The defects lines, black dots or streaks ◦ Ink, glue, correction fluid, or an Maintain the printer. If cleaning does not correct the problem, the scanner HP software settings might be set to reduce the scanned image. See the HP printer software - HP Deskjet Ink Advantage 4620 | User Guide - Page 102
completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. TIP: You can visit the HP online support website at www.hp.com/go/customercare - HP Deskjet Ink Advantage 4620 | User Guide - Page 103
reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer - HP Deskjet Ink Advantage 4620 | User Guide - Page 104
any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end - HP Deskjet Ink Advantage 4620 | User Guide - Page 105
phone cord that came with the printer, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to - HP Deskjet Ink Advantage 4620 | User Guide - Page 106
the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into - HP Deskjet Ink Advantage 4620 | User Guide - Page 107
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in - HP Deskjet Ink Advantage 4620 | User Guide - Page 108
Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If the on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send - HP Deskjet Ink Advantage 4620 | User Guide - Page 109
company for service. • Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until - HP Deskjet Ink Advantage 4620 | User Guide - Page 110
for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer is having problems sending a manual fax - HP Deskjet Ink Advantage 4620 | User Guide - Page 111
that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 107 - HP Deskjet Ink Advantage 4620 | User Guide - Page 112
dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive the printer from receiving fax calls. • If you have an answering machine on the same phone line with the printer, you might have one of the following problems: - HP Deskjet Ink Advantage 4620 | User Guide - Page 113
back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is - HP Deskjet Ink Advantage 4620 | User Guide - Page 114
to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by supplied in the box with the printer, connect one end to the coupler, then connect the other end to the printer control panel is turned on. 110 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 115
. • Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series) • Solve problems using HP websites Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series) If you are having problems using HP ePrint, check the following: • Make sure the printer is - HP Deskjet Ink Advantage 4620 | User Guide - Page 116
problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting - HP Deskjet Ink Advantage 4620 | User Guide - Page 117
wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 113 - HP Deskjet Ink Advantage 4620 | User Guide - Page 118
use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network. NOTE: If your wireless router or base station is using a hidden SSID, your printer cannot automatically detect the network. 114 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 119
off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see Configure your firewall software to work with the printer. Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 115 - HP Deskjet Ink Advantage 4620 | User Guide - Page 120
section for additional troubleshooting help Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder - HP Deskjet Ink Advantage 4620 | User Guide - Page 121
you want to use. Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 117 - HP Deskjet Ink Advantage 4620 | User Guide - Page 122
more than one firewall enabled at the same time will not make you computer any safer and may cause problems. For more information about using your printer with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? section - HP Deskjet Ink Advantage 4620 | User Guide - Page 123
printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the embedded web server, the printer - HP Deskjet Ink Advantage 4620 | User Guide - Page 124
the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series - HP Deskjet Ink Advantage 4620 | User Guide - Page 125
help you correct many common printer problems. NOTE: After correcting any problems, run the installation program again. Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable - HP Deskjet Ink Advantage 4620 | User Guide - Page 126
IP address manually in the installation program. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP - HP Deskjet Ink Advantage 4620 | User Guide - Page 127
Using the buttons on the right, scroll to and select Reports, and then select Printer Status Report. Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series) If the printer is connected to a network, you can print a network configuration page to view the network - HP Deskjet Ink Advantage 4620 | User Guide - Page 128
about more advanced network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • IPP: Internet Printing Protocol (IPP - HP Deskjet Ink Advantage 4620 | User Guide - Page 129
for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services. NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com. Uninstall and reinstall the HP software If your installation is incomplete, or - HP Deskjet Ink Advantage 4620 | User Guide - Page 130
lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: Cleaning uses ink - HP Deskjet Ink Advantage 4620 | User Guide - Page 131
buttons on the right, scroll to and select Tools, and then select Align Printer. To align the printhead from Toolbox (Windows) 1. Load Letter, A4, the Device Services tab, click the icon to the left of Align Printheads. 4. Follow the onscreen instructions. To align the printhead from HP Utility (Mac - HP Deskjet Ink Advantage 4620 | User Guide - Page 132
instructions. Print and evaluate a print quality report Print quality problems can have many causes: software HP Deskjet Ink Advantage 4625 e-All-in-One series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 128 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 133
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • - HP Deskjet Ink Advantage 4620 | User Guide - Page 134
be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge 130 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 135
on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. ink cartridge does not help, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Preventing the problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 136
cleaning. 2. If the printer was not recently transported, try printing another Print Quality Diagnostic report. This uses less ink than a printhead cleaning, get worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. 132 Solve a problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 137
Large-Font Type The letters are ragged on one end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color - HP Deskjet Ink Advantage 4620 | User Guide - Page 138
HP, see HP support. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem - HP Deskjet Ink Advantage 4620 | User Guide - Page 139
paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Replace the cover in the printer, and then close the ink cartridge access door. 3 2 1 5. Turn on the printer (if you turned it off), and resend - HP Deskjet Ink Advantage 4620 | User Guide - Page 140
might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are not use paper that is too thick or too thin for the printer. • Make sure that the trays are loaded correctly and are not guides in the input tray to fit snugly against all paper. Make - HP Deskjet Ink Advantage 4620 | User Guide - Page 141
paper too far forward in the input tray. • Use paper types that are recommended for the printer. For more information, see Media specifications. • If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when - HP Deskjet Ink Advantage 4620 | User Guide - Page 142
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited - HP Deskjet Ink Advantage 4620 | User Guide - Page 143
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or - HP Deskjet Ink Advantage 4620 | User Guide - Page 144
that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found - HP Deskjet Ink Advantage 4620 | User Guide - Page 145
lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Printer languages Font support Duty cycle Capacity • USB 2.0 high speed • Wireless 802.11b/g/n 1(HP Deskjet Ink Advantage 4625 e-All-in-One series) 1 This product supports the 802.11n 2.4 GHz frequency band. Four - HP Deskjet Ink Advantage 4620 | User Guide - Page 146
memory specifications Printer processor ARM R4 Printer memory 128 MB built-in RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/go/customercare. Operating system compatibility • Windows XP Service Pack 2 and - HP Deskjet Ink Advantage 4620 | User Guide - Page 147
Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 - HP Deskjet Ink Advantage 4620 | User Guide - Page 148
hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. NOTE: Printing on custom-size media is not supported by this printer. Understand supported media types and weights Tray Input tray Type Paper Weight 60 to 105 g/m2 Capacity Up to 80 sheets of plain paper 144 - HP Deskjet Ink Advantage 4620 | User Guide - Page 149
(continued) Tray Type Photo media Labels Envelopes Cards Output tray All supported media ADF Paper Weight (16 to 28 lb bond) 250 g/m2 (66 lb bond) The document margins must match (or exceed) these margin settings in portrait orientation. 3 3 4 1 2 1 4 2 Printer specifications 145 - HP Deskjet Ink Advantage 4620 | User Guide - Page 150
is not supported by this printer. Print specifications • Print speeds vary according to the complexity of the document. • Print resolution ◦ Black print resolution Up to 600 x 600 dpi with pigmented black ink ◦ Color print resolution Up to 4800 x 1200 dpi optimized on HP - HP Deskjet Ink Advantage 4620 | User Guide - Page 151
216 x 356 mm (8.5 x 14 inches) HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series) • An Internet connection using a wireless connection address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields. • Supported file types: ◦ - HP Deskjet Ink Advantage 4620 | User Guide - Page 152
Appendix A Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° - HP Deskjet Ink Advantage 4620 | User Guide - Page 153
Regulatory information The printer meets product requirements from regulatory agencies in your country/region. the marketing name (HP Deskjet Ink Advantage 4615 All-in-One series or HP Deskjet Ink Advantage 4625 e-All-in-One series) or product number (CZ283A, CZ283B, CZ283C, CZ284A, CZ284B, or CZ284C - HP Deskjet Ink Advantage 4620 | User Guide - Page 154
and used in accordance with the instructions, may cause harmful interference to is encouraged to try to correct the interference by one or more of the following measures: • Reorient the made to this device that are not expressly approved by HP may void the user's authority to operate the equipment - HP Deskjet Ink Advantage 4620 | User Guide - Page 155
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Gloss of housing of peripheral devices for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren - HP Deskjet Ink Advantage 4620 | User Guide - Page 156
of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Deskjet Ink Advantage 4620 | User Guide - Page 157
of the German telephone network Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes - HP Deskjet Ink Advantage 4620 | User Guide - Page 158
or Hewlett-Packard Company if additional product support is necessary. This equipment has been disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended wired fax statement In Australia, the HP device must be connected to Telecommunication Network - HP Deskjet Ink Advantage 4620 | User Guide - Page 159
The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class - HP Deskjet Ink Advantage 4620 | User Guide - Page 160
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Deskjet Ink Advantage 4620 | User Guide - Page 161
Notice to users in Taiwan Regulatory information 157 - HP Deskjet Ink Advantage 4620 | User Guide - Page 162
visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of - HP Deskjet Ink Advantage 4620 | User Guide - Page 163
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP Deskjet Ink Advantage 4620 | User Guide - Page 164
: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY found at: www.hp.com/go/reach Battery information The printer has internal batteries that are used to maintain printer settings when the printer is turned off - HP Deskjet Ink Advantage 4620 | User Guide - Page 165
Battery disposal in Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Environmental product stewardship program 161 - HP Deskjet Ink Advantage 4620 | User Guide - Page 166
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Deskjet Ink Advantage 4620 | User Guide - Page 167
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only 3 2008 № 1057 Environmental product stewardship program 163 - HP Deskjet Ink Advantage 4620 | User Guide - Page 168
br> * * This code is hereby placed in the public domain. * * THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS * OR IMPLIED WARRANTIES, (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER - HP Deskjet Ink Advantage 4620 | User Guide - Page 169
, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.hmac-sha2-bsd--nos_crypto HMAC-SHA-224/256/384 (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) - HP Deskjet Ink Advantage 4620 | User Guide - Page 170
must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP Deskjet Ink Advantage 4620 | User Guide - Page 171
/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The - HP Deskjet Ink Advantage 4620 | User Guide - Page 172
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project - HP Deskjet Ink Advantage 4620 | User Guide - Page 173
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in - HP Deskjet Ink Advantage 4620 | User Guide - Page 174
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In - HP Deskjet Ink Advantage 4620 | User Guide - Page 175
Third-party licenses 171 - HP Deskjet Ink Advantage 4620 | User Guide - Page 176
, and then, under Product Information clicking Ink Gauge. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). • On the printer status report (see Understand the Printer Status Report). • On the label of the ink cartridge you are replacing. On a sticker - HP Deskjet Ink Advantage 4620 | User Guide - Page 177
you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers - HP Deskjet Ink Advantage 4620 | User Guide - Page 178
guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services through the HP software you installed with the printer. After you - HP Deskjet Ink Advantage 4620 | User Guide - Page 179
what types of equipment and services (if any) share the same phone line with the printer. This is important because you printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: ◦ Do you send and receive faxes directly to and from your computer software - HP Deskjet Ink Advantage 4620 | User Guide - Page 180
at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow - HP Deskjet Ink Advantage 4620 | User Guide - Page 181
PBX Distinct Voice ive ring calls service Computer Answering Voice dial-up machine mail modem service Recommended fax setup Case J: the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to - HP Deskjet Ink Advantage 4620 | User Guide - Page 182
the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in - HP Deskjet Ink Advantage 4620 | User Guide - Page 183
only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Deskjet Ink Advantage 4620 | User Guide - Page 184
connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on - HP Deskjet Ink Advantage 4620 | User Guide - Page 185
begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and - HP Deskjet Ink Advantage 4620 | User Guide - Page 186
phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, remove to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further - HP Deskjet Ink Advantage 4620 | User Guide - Page 187
printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Deskjet Ink Advantage 4620 | User Guide - Page 188
the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back - HP Deskjet Ink Advantage 4620 | User Guide - Page 189
modem software, the printer cannot problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions - HP Deskjet Ink Advantage 4620 | User Guide - Page 190
encounter problems setting up the printer with optional equipment, contact your local service provider as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ- use these instructions to set up your fax. There are two different ways to set up the printer with your - HP Deskjet Ink Advantage 4620 | User Guide - Page 191
the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the - HP Deskjet Ink Advantage 4620 | User Guide - Page 192
, follow these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem - HP Deskjet Ink Advantage 4620 | User Guide - Page 193
need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service - HP Deskjet Ink Advantage 4620 | User Guide - Page 194
from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of - HP Deskjet Ink Advantage 4620 | User Guide - Page 195
to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of problems setting up the printer with optional equipment, contact your local service to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to - HP Deskjet Ink Advantage 4620 | User Guide - Page 196
the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the - HP Deskjet Ink Advantage 4620 | User Guide - Page 197
automatic fax reception setting in your modem software, the printer cannot receive faxes. 7. Turn on the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum problems setting up the printer with optional equipment, contact your local service - HP Deskjet Ink Advantage 4620 | User Guide - Page 198
to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ- sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum - HP Deskjet Ink Advantage 4620 | User Guide - Page 199
these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you need to purchase a parallel - HP Deskjet Ink Advantage 4620 | User Guide - Page 200
modem software is set printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp - HP Deskjet Ink Advantage 4620 | User Guide - Page 201
test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and - HP Deskjet Ink Advantage 4620 | User Guide - Page 202
network NOTE: If you encounter problems connecting the printer, see Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before - HP Deskjet Ink Advantage 4620 | User Guide - Page 203
connection, follow the instructions in Change the connection type to set up the printer on your wireless network. Set up the printer using the HP printer software (Recommended) In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up - HP Deskjet Ink Advantage 4620 | User Guide - Page 204
printer. NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section, click +, and then select the printer. 200 Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series - HP Deskjet Ink Advantage 4620 | User Guide - Page 205
printer secure from unauthorized use. For more information, visit www.hp prevent unauthorized access, the printer supports many common types of and employs 802.1X authentication with one of the standard Extensible Authentication Protocol (CCM) and supports the Independent Basic Service Set (IBSS) - HP Deskjet Ink Advantage 4620 | User Guide - Page 206
1. Print the network configuration page, and then locate the printer's hardware address. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). NOTE: The printer maintains a separate hardware address for the wireless connection. The - HP Deskjet Ink Advantage 4620 | User Guide - Page 207
view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). • Open the HP software (Windows), double-click Estimated Ink Levels, click the Device Information tab - HP Deskjet Ink Advantage 4620 | User Guide - Page 208
restored. NOTE: Print the network configuration page and verify that the network settings have been reset. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). 204 Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) - HP Deskjet Ink Advantage 4620 | User Guide - Page 209
following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series) Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets - HP Deskjet Ink Advantage 4620 | User Guide - Page 210
stored on the computer until you clear them manually. You can configure your browser to accept all Depending on your printer, if you disable cookies, you also disable one or more of 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, - HP Deskjet Ink Advantage 4620 | User Guide - Page 211
F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 207 - HP Deskjet Ink Advantage 4620 | User Guide - Page 212
in the cartridge after it is used. For more information see www.hp.com/go/inkusage. Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible - HP Deskjet Ink Advantage 4620 | User Guide - Page 213
under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Incompatible older generation - HP Deskjet Ink Advantage 4620 | User Guide - Page 214
ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the (Power) button to turn off the printer, and then check the printer For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is - HP Deskjet Ink Advantage 4620 | User Guide - Page 215
place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in - HP Deskjet Ink Advantage 4620 | User Guide - Page 216
. If you still receive a supply upgrade problem error message contact HP support. For more information about contacting HP support, see HP support. Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of - HP Deskjet Ink Advantage 4620 | User Guide - Page 217
in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be - HP Deskjet Ink Advantage 4620 | User Guide - Page 218
the cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your - HP Deskjet Ink Advantage 4620 | User Guide - Page 219
HP, see HP support. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. For more information about contacting HP, see HP support. Problem with ink - HP Deskjet Ink Advantage 4620 | User Guide - Page 220
191 automatic document feeder (ADF) clean 27 feeding problems, troubleshoot 27 load originals 19 media sizes supported 143 automatic fax reduction 53 B backup fax 51 phone systems 180 dots or streaks, troubleshoot copies 92 dots, troubleshoot scan 97 driver warranty 139 DSL, fax setup with - HP Deskjet Ink Advantage 4620 | User Guide - Page 221
troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting log, clear 65 log, print 67 manual receive 50 modem and answering machine, shared HP Utility (Mac OS X) opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink - HP Deskjet Ink Advantage 4620 | User Guide - Page 222
141 ink levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubleshooting issues 120 Internet Protocol fax, using 64 IP address checking for printer 120 - HP Deskjet Ink Advantage 4620 | User Guide - Page 223
GUI support 141 printer driver warranty 139 printer software (Windows) about 205 opening 205 printer status report information on 122 print 123 printhead clean 126 printhead, align 127 printheads ordering online 172 printing slow, troubleshoot manually 50 polling 52 rings to answer 60 troubleshoot - HP Deskjet Ink Advantage 4620 | User Guide - Page 224
) 195 size scans, troubleshoot 97 troubleshoot copy 91 skew, troubleshoot copy 92 print 90 scan 96 software OCR 39 warranty 139 Webscan 11 media sizes supported 143 media types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot answering machines 110 blank - HP Deskjet Ink Advantage 4620 | User Guide - Page 225
prints 83 paper-feed problems 89 power 83 print 82 printer status report 122 receive faxes 104, 107 scan 93 scan quality 96 send faxes 104, 106, 109 skewed copies 92 skewed pages 90 tips 82 troubleshooting hardware installation suggestions 120 HP software installation suggestions 121 installation - HP Deskjet Ink Advantage 4620 | User Guide - Page 226
222 - HP Deskjet Ink Advantage 4620 | User Guide - Page 227
- HP Deskjet Ink Advantage 4620 | User Guide - Page 228
© 2012 Hewlett-Packard Development Company, L.P. www.hp.com/go/customercare Podręcznik użytkownika
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DESKJET INK ADVANTAGE
4615/4625
User Guide