HP Desktop Pro G2 Micro Maintenance and Service Guide

HP Desktop Pro G2 Micro Manual

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  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP Desktop Pro A G2
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    cleaning safety precautions 11 Cleaning the computer case ...11 Cleaning the keyboard ...12 Cleaning the monitor ...12 Cleaning the mouse ...12 Service considerations ...13 Power supply fan ...13 Tools and software requirements ...13 Screws ...13 Cables and connectors ...13 Hard drives ...14
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    ...40 Wireless antenna ...42 System board ...43 5 Troubleshooting without diagnostics ...45 Safety and comfort ...45 Before you call for technical support ...45 Helpful hints ...46 Solving general problems ...47 Solving power problems ...50 Solving hard drive problems ...51 Solving media card reader
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    ...89 Resetting CMOS ...89 Resetting the password jumper ...89 10 Using HP PC Hardware Diagnostics ...91 Using HP PC Hardware Diagnostics Windows (select products only 91 Downloading HP PC Hardware Diagnostics Windows 91 Downloading the latest HP PC Hardware Diagnostics Windows version 92 vii
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    Windows by product name or number (select products only) ...92 Installing HP PC Hardware Diagnostics Windows 92 Using HP PC Hardware Diagnostics UEFI ...92 Starting HP PC Hardware Diagnostics UEFI 93 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 93 Downloading the latest
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    1 Product features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. 1
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    (5) USB 2.0 ports (2) NOTE: The light on the power button is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 87 to
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    be used. The specific graphics card installed and software configuration will determine the behavior. The system board graphics can be disabled by changing settings in BIOS F10 Setup. Rear panel components 3
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    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 4 Chapter 1 Product features
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    and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item Description (1) Fan sink (includes replacement thermal
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    ) 256 GB 256 GB (Brazil only) 128 GB 128 GB (Brazil only) Drive cage Processor (includes replacement thermal material) Ryzen 5 PRO 2400G processor Ryzen 3 PRO 2200GE processor Ryzen 3 PRO 2100GE processor Front bezel Memory module (UDIMM, non-ECC, 1.2v, PC4-2666) 16 GB 8 GB 8 GB (Brazil only) 4 GB
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    Item Description AMD Radeon™ R7 430, 2 GB, 2 DisplayPorts AMD Radeon R7 430, 2 GB, VGA+DisplayPort * Intel PRO/1000 Single Port GbE NIC * Printer port option card PCIe ×1 * not illustrated Miscellaneous parts Description Internal single wireless antenna Antenna cover USB-to-serial port
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    information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord
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    when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Electrostatic discharge information 9
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    table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all
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    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the
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    the keyboard body, follow the procedures described in Cleaning the computer case on page 11. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 11 before following these procedures: CAUTION: Use safety glasses equipped with side shields before
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 21
    is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location
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    of about three years. For instructions on replacement procedures, see the appropriate removal and replacement chapter in this guide for the chassis you are disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives Serial
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    is fully backward compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or
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    and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care,
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    Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Loosen the Torx screw (1). 3. Slide the access panel back about 2 cm (0.75 in), and then lift it off the computer (2). To replace the
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    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item (1) (2) (3) (4) (5) (6) (7) (8) Label PWRCPU CPU_FAN DIMM1 DIMM2 BAT SATA1 SATA0 SATAPWR Component 4-pin processor power Processor fan Memory module Memory module
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    WLAN module The WLAN module installs into a slot on the system board. For a list of available WLAN modules, see Computer major components on page 5. To remove the WLAN module: 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel
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    Expansion cards The computer has one PCI Express ×1 expansion socket, one PCI Express ×16 expansion socket, and one PCI expansion socket. Item (1) (2) (3) Expansion slot PCI Express 3.0, ×16 PCI Express 2.0, ×1 PCI 2.3 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI
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    the card, and then carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (3) to remove it. Be sure not to scrape the card against other components. b. If you are removing a PCI Express ×1 or PCI expansion card, remove the Torx screw that
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    c. If you are installing an expansion card in a vacant socket, you must use a flat-bladed screwdriver to pry out the metal shield on the rear panel that corresponds to the expansion slot you want to use. 5. Store the removed card in antistatic packaging. 6. If you are not installing a new expansion
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    8. Connect external cables to the installed card, if needed. 9. Reassemble and reconfigure the computer, as necessary. Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. Lift up the three tabs on the
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    Removing bezel blank On some models, there may a bezel blank covering the optical drive bay. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (
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    Drives IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a
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    1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. IMPORTANT: When removing the cables, pull the tab or connector instead of
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 35
    Installing an optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. If you are installing an optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank. See
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    Removing the drive cage The drive cage must be removed to remove the hard drives. The drive cage supports the following drive configurations: ● 3.5-inch hard drive on the top, 2.5-inch solid-state drive on the bottom ● 3.5-inch hard drive on the top, optical drive
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    Installing the drive cage 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. Remove the optical drive (Removing the optical drive on page 25) 4. Remove the front bezel (Front bezel on page 23) 5. Insert the three
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    7. Slide the hard drive out of the cage (2). Installing a 3.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. If installed, remove the optical drive (Removing the optical drive on page 25) 4.
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    Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17) 3. If installed, remove the optical drive (Removing the optical drive on page 25) 4. Remove the front bezel (Front bezel on page 23)
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    8. Install the three Torx screws (2) that secure the drive to the drive cage. 9. Reassemble the computer. 32 Chapter 4 Removal and replacement procedures
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    populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32 GB of memory configured in a high-performing dual channel mode. For proper system operation
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    Removing and installing DIMMs IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an
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    7. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 8. Reassemble the computer. The computer should automatically recognize the memory the next time you turn on the computer. Memory 35
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    Fan duct 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17). 3. Remove the front bezel (Front bezel on page 23) 4. If installed, remove the optical drive (Removing the optical drive on page 25) 5. Remove the drive
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    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the fan sink and the processor, thereby making separating
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 46
    10. Each time the fan sink is removed, thoroughly clean the thermal grease from the bottom of the fan sink (1) and apply fresh thermal grease to the top of the processor (2). Replacement thermal material is included with the fan sink and system board spare part kits. CAUTION: Fan sink retaining
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    to the processor socket. NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com/support. Processor 39
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    Power supply For a list of available power supplies, see Computer major components on page 5. The power supply is secured to the rear of the chassis with four screws. Two cables connect the power supply to the system board. 1. Prepare the computer for disassembly (Preparation for disassembly on page
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    8. Remove the cables from the clips in the front of the chassis (2). NOTE: System board appearance may vary. 9. Press the release lever at the front of the power supply (1), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (2). To install
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    Wireless antenna The wireless antenna is secured to the front of the chassis with one screw. The antenna cable routes through a hole in the front of the chassis, then under the power supply and to the WLAN module. 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2.
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    System board 1. Prepare the computer for disassembly (Preparation for disassembly on page 16). 2. Remove the access panel (Access panel on page 17). 3. Remove the front bezel (Front bezel on page 23). 4. If installed, remove the optical drive (Removing the optical drive on page 25) 5. Remove the
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    NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. 44 Chapter 4 Removal and replacement procedures
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    of the drivers loaded. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 46 in this guide. To assist you in resolving problems online, HP Instant Support Professional
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    serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was problems on page 62 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver
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    system, check to be sure that it is supported on the system. ● If the system has problems You may be able to easily resolve the general problems described in this section. If a problem Utility is displayed. - or - Follow the Windows instructions for rebooting the computer into the Computer Setup (F10
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    manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Processor is too hot. Hard drive is full. Low on memory. Hard drive fragmented. 48 Chapter 5 Troubleshooting without
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    white, then: 1. If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to Solving general problems 49
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    replace the power supply. 6. Replace the system board. Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. fan a plugged in and not spinning, replace it. 50 Chapter 5 Troubleshooting without diagnostics
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    Cause Either the directory structure is bad or there is a problem with a file. Solution In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the
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    Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup Worldwide Limited Warranty for terms and conditions. 52 Chapter 5 Troubleshooting without diagnostics
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    button again. Solving media card reader problems Media card will not work in PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported
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    was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that Computer Setup under Boot Options. Solving display problems If you encounter display problems, see the documentation that came with the monitor Troubleshooting without diagnostics
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    unsaved data. Systems may have a monitor connection on both the motherboard or an add-in card. Try moving the monitor connection to a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes problems 55
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    cannot be set. Cause If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Monitor is not capable of displaying requested resolution. Graphics card to the documentation that came with the monitor for instructions. 56 Chapter 5 Troubleshooting without diagnostics
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    monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting monitor's on-screen display menu. 2. Manually synchronize the Clock and Clock Phase download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or
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    problems, see the common causes and solutions listed in the following table. Headset microphone connected to the front is not working or is very quiet. Cause Solution The front Headset connector supports power button to resume from Sleep state. 58 Chapter 5 Troubleshooting without diagnostics
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    Solution In the audio driver or application software, reconfigure the jack or set the jack to its default value. There is no sound or sound volume is too low. Cause The application is set to use a different audio device than speakers. Solution Some graphics cards support audio over the DisplayPort
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    output device than what is expected. Solving printer problems If you encounter printer problems, see the documentation that came with the printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. 60 Chapter 5 Troubleshooting
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    may be out of paper. Solution Check the paper tray and refill it if it is empty. Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless
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    with a mouse cleaning kit available from most computer stores. Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, the computer and follow the instructions for accepting the changes. 62 Chapter 5 Troubleshooting without diagnostics
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    installed in the wrong location. Solution 1. Review the documentation that came with the system to are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes HP memory. 4. Replace the system board. Solving hardware installation problems 63
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    problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller. Cause Network controller is disabled. Incorrect network driver connector. 64 Chapter 5 Troubleshooting without diagnostics
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    and device at the other end are operating correctly. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network
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    drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Unprogrammed EEPROM. Solution Contact an authorized service provider. Solving memory problems If you encounter memory problems that support ECC memory, HP does not support mixing Troubleshooting without diagnostics
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    2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation
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    within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility media to confirm whether media is valid. 68 Chapter 5 Troubleshooting without diagnostics
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    2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Wrong or varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the
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    flash drive. Solving front panel component problems If you encounter problems with devices connected to the front panel connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to Troubleshooting without diagnostics
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    (If the cable/DSL service is connected, the "cable is good, the "PC" LED light on the drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems
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    Computer will not continue and the HP logo does not display. Cause ROM issue - POST error has occurred. Solution Observe the beeps and LED Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. 72 Chapter 5 Troubleshooting without diagnostics
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    information on a USB device and restoring it on one or more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To
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    available for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the settings could become corrupted exiting the F10 Setup screen. Computer Setup-Main NOTE: Support for specific Computer Setup options may vary depending on the
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    log ● Build ID ● Feature Byte Computer Setup-Security NOTE: Support for specific Computer Setup options may vary depending on the hardware password is set, it is required to change Computer Setup options, update the BIOS, and make changes to certain plug and play settings under Windows. Power-On
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    Security Settings to Default This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in the Security menu to factory defaults. Computer Setup-Configuration NOTE: Support for specific Computer Setup options may vary depending on the hardware
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    a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen power-on password is required with wake on LAN. BIOS Power On Enable or disable the days of the week Use this option to disable multi-processor support under the operating system. Default is enabled
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    or disable booting from a network. Network service boot allows boot to the network using F12 IPv4+IPv6 is selected, BIOS uses IPv4 first. Legacy Support Turn off all legacy support on the computer, Action (read only) Displays Pending Action: Load HP Factory Default Keys in Next boot, Load MSFT
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    is disabled if the device is marked with an exclamation mark. When Legacy Support is enabled, UEFI boot order and Legacy boot order are both available and as a bootable operating system source. This option is grayed out if Legacy Support is set to disabled. NOTE: To drag a device to a preferred
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    media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. 80 Chapter 7 Backing up, restoring, and
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
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    -Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 91
    . Processor is not supported by the BIOS. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. The action problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. 1. Upgrade BIOS to
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    the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is
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    Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that
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    -Device in PCI Express Slot Failed To Initialize There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be one is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a
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    system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. Thermal shutdown occurred. The system BIOS has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the
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    3.3 The embedded controller has timed out waiting for BIOS to return from graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.5 The processor is not detected.* 3.6 The processor does not support an enabled feature. Thermal 4.2 A processor over temperature
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    when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not
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    these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: For assistance locating the password jumper and
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 99
    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 100
    HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, -click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 101
    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 102
    to download the software by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 103
    3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 95
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 104
    , or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. IMPORTANT: Before replacing the battery, it is important holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 105
    b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery (1). When the battery pops up, lift it
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 106
    b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Reconnect the power cord and any external devices, and then turn on the computer. 10. Reset the
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 107
    12 Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 108
    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 109
    regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. f. If an asset or ownership
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 110
    Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt. j. Select the Main menu, select Apply Factory clear, and then follow the on-screen instructions to continue. 102 Chapter 13 Statement of memory volatility
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 111
    managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 106
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 112
    For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No (select through newer available but can be obtained versions of the driver from the silicon vendor. whenever the flash requires an upgrade
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 113
    on-screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is for the older BIOS architecture, but supports much of the legacy BIOS functionality. Like the legacy BIOS, the UEFI BIOS provides an interface
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 114
    HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 115
    14 Specifications Item Dimensions Width Depth Height Weight Max supported weight (desktop orientation) Temperature range Operating Non-operating Relative Humidity (at max inlet temperature) Operating Non-operating Maximum altitude Operating Non-operating Power supply 80 PLUS Platinum
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 116
    computer cleaning 11 Computer Setup access problem 47 country power cord set requirements 100 Customer Support 45 108 Index D disassembly problems 51 hard drives sizes 6 hardware installation problems 62 helpful hints 46 HP PC Hardware Diagnostics UEFI downloading 93 starting 93 using 92 HP PC
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 117
    81 recovery media creating using HP Cloud Recovery Download Tool 80 creating using Windows tools 80 Remote HP PC Hardware Diagnostics UEFI settings customizing 94 correct size 13 serial number location 4 service considerations 13 software problems 71 servicing computer 13 solid-state drives sizes 6
  • HP Desktop Pro G2 Micro | Maintenance and Service Guide - Page 118
    wireless antenna removal and replacement 42 wireless antennas disconnecting 19 WLAN module removal 19 spare part number 19 110 Index
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Maintenance and Service Guide
HP Desktop Pro A G2