HP Dv6 1238nr User Guide

HP Dv6 1238nr - Pavilion Entertainment - Turion X2 Ultra 2.2 GHz Manual

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  • HP Dv6 1238nr | User Guide - Page 1
    Notebook PC User Guide
  • HP Dv6 1238nr | User Guide - Page 2
    as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2010 Document Part Number: 599695-001 Product notice This user guide describes features that are common to most models. Some features might not be
  • HP Dv6 1238nr | User Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    14 Labels ...15 3 Wireless, local area network, and modem Using wireless devices ...16 Identifying wireless and network status icons 17 Using the wireless controls 17 Using the wireless action key 17 Using HP Wireless Assistant 18 Using operating system controls 18 Using a WLAN ...19 Setting up
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    Cleaning the TouchPad and keyboard 32 5 Multimedia Multimedia features ...33 Identifying your multimedia components 34 Adjusting the volume ...35 Using the media activity keys 36 Multimedia software ...37 Using HP MediaSmart or TouchSmart (select models only) software 37 Using other preinstalled
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    level when the computer cannot exit Hibernation 51 Calibrating a battery ...52 Conserving battery power 53 Storing a battery ...54 Disposing of a used battery 54 Replacing the battery ...54 Switching between graphics modes (select models only 55 Shutting down the computer ...55 7 Drives Handling
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    ProtectSmart Hard Drive Protection status 67 Managing power with a parked hard drive 67 Using HP ProtectSmart Hard Drive Protection software 68 Replacing a drive in the hard drive bay 69 8 External devices Using a USB device ...72 Connecting a USB device 72 Removing a USB device ...73 Using an
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    software ...87 Installing critical security updates ...88 Installing an optional security cable ...88 Using the Fingerprint Reader (select models only 89 Locating the Fingerprint Reader 89 Registering fingerprints ...90 Using your registered fingerprint to log on to Windows 91 12 Troubleshooting
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    menu ...105 Appendix B Software updates Updating the BIOS ...107 Determining the BIOS version 107 Downloading a BIOS update 107 Updating programs and drivers ...108 Appendix C Backup the recovery discs 113 Recovering from the dedicated recovery partition (select models only 113 Index ...115 x
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    system is Microsoft® Windows®. Your computer may also feature HP QuickWeb (select models only). ● The Microsoft Windows operating system displays the desktop on the display and controls your computer's hardware, peripherals, and software programs. ● If your computer includes QuickWeb, it allows you
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    HP QuickWeb (select models only) To start QuickWeb: 1. Turn on your computer. The HP QuickWeb Home screen appears. 2. Click an icon on the QuickWeb Home screen restarts and displays the HP QuickWeb Home screen. NOTE: To learn more about HP QuickWeb, refer to the software Help included with QuickWeb.
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    prompted for your permission or password for tasks such as installing applications, running utilities, or changing Windows settings. For more information, refer to Help and Support. Identifying hardware 3
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    Components Top components TouchPad Component TouchPad zone Function Moves the pointer and selects or activates items on the screen. To view or change the pointing device preferences: 1. Select Start > Devices and Printers. 2. Right-click the device representing the computer. 3. Select Mouse
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    TouchPad buttons Item 1 2 3 Description TouchPad off indicator Left TouchPad button Right TouchPad button Function To switch the TouchPad on and off, quickly double-tap the TouchPad off indicator. Functions like the left button on an external mouse. Functions like the right button on an external
  • HP Dv6 1238nr | User Guide - Page 16
    Lights Item Description 1 TouchPad light 2 Caps Lock light 3 Power light 4 Volume Mute light 5 Wireless light 6 Fingerprint Reader light (select models only) Function ● Off-The TouchPad is enabled. ● Amber-The TouchPad is disabled. On-Caps Lock is on. NOTE: The computer has two power
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    only) Item Description 1 Power button 2 Fingerprint Reader (select models only) Function Press the Power button to: ● Turn on the computer. ● Initiate Sleep. ● Exit , instead of a password logon. For information about changing the factory settings, refer to Help and Support. Components 7
  • HP Dv6 1238nr | User Guide - Page 18
    with the touch screen). Launches the default Web browser. Sends the currently active document to the default printer. Launches the Calculator application. Displays system information when pressed in combination with the esc key. NOTE: If your keyboard has a backlight key (select models only), the fn
  • HP Dv6 1238nr | User Guide - Page 19
    Connect optional USB devices. Reads optical discs and, on select models, writes to optical discs. Flashing-Accessing the optical drive. NOTE connected to external power and the battery is fully charged. ● Amber-The computer is connected to external power and the battery is charging. ● Off-The
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    off during routine operation. Connects an external VGA monitor or projector. Connects a network cable. Connects device. NOTE: Depending on the computer model, the computer might include only a USB ear buds, a headset, or television audio. Supports the following optional digital card formats: ● Secure
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    fan to cycle on and off during routine operation. Releases the battery from the battery bay. Holds the hard drive, the memory module slots, and the WLAN module. CAUTION: To prevent an unresponsive system, replace the wireless module with a wireless module authorized for use by the governmental
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    Display components Item Description 1 Internal microphones (2) 2 Webcam light 3 Webcam Function Record sound. On-The webcam is in use. Records video and captures still photographs. 12 Chapter 2 Features
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    outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To review wireless regulatory notices, refer to the country- or region-specific section of Regulatory, Safety and Environmental Notices in Help and Support. Components 13
  • HP Dv6 1238nr | User Guide - Page 24
    hardware components Item Description 1 Power cord* 2 AC adapter 3 Battery* Function Connects an AC adapter to an AC outlet. Converts AC power to DC power. Provides power when the computer is not connected to an external power source. * Batteries and power cords vary in appearance by region
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    you may need when you troubleshoot system problems or travel internationally with the computer. ● Integrated service tag-Provides regulatory information about the computer, as well as the service tag, which includes the computer model number, serial number, and warranty information. This label
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    with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices information and Web site links provided in Help and Support. 16 Chapter 3 Wireless, local area network, and modem
  • HP Dv6 1238nr | User Guide - Page 27
    connected to a wireless network. Indicates that one or more network drivers are installed, but no wireless connections are available (or all ● Wireless action key (f12) ● HP Wireless Assistant software ● HP Connection Manager software (select models only) ● Operating system controls Using the
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    or off using HP Wireless Assistant. HP Wireless Assistant icon in notification area. 5. Click Apply. 6. Click Close. For more information, refer to the Wireless Assistant software , manage wireless networks, and diagnose and repair network problems. To access the Network and Sharing Center, select
  • HP Dv6 1238nr | User Guide - Page 29
    public WLAN, typically uses wireless access points that accommodate a large number of computers and accessories and can separate critical network functions. of hardware or software. To use the WLAN device in the computer, connect to a WLAN infrastructure (provided through a service provider or a
  • HP Dv6 1238nr | User Guide - Page 30
    . New technologies are being developed by wireless manufacturers and hotspot service providers that make the public environment more secure and anonymous. any suspicious items. Firewalls are available in many varieties, both software and hardware. Some networks use a combination of both types.
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    a WLAN is available through: ● Your ISP and the user guides included with the wireless router and other WLAN equipment ● Help and Support information and Web site links For a list of public WLANs does not recognize the new network, follow the instructions in "Connecting to a WLAN." Using a WLAN 21
  • HP Dv6 1238nr | User Guide - Page 32
    models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as: ● Computers (desktop, notebook the Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not
  • HP Dv6 1238nr | User Guide - Page 33
    Connecting to a local area network Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2)
  • HP Dv6 1238nr | User Guide - Page 34
    4 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use information about identifying the TouchPad components, refer to the "TouchPad Buttons" section, earlier in this guide. Turning the TouchPad on and off The TouchPad is turned on at the factory. When the
  • HP Dv6 1238nr | User Guide - Page 35
    taskbar, and then check or uncheck Disable gestures. To enable or disable a specific gesture, select Start > Control Panel > Hardware and Sound > Mouse > the gesture you want to enable or disable. NOTE: The computer supports additional TouchPad features that are disabled at the factory. To view and
  • HP Dv6 1238nr | User Guide - Page 36
    models only) The touch screen allows you to make selections or activate items on the screen using your finger. The touch screen functions with the default calibration or with a calibration set by another user. However, HP recommends calibrating the touch screen. Calibration optimizes digitizer
  • HP Dv6 1238nr | User Guide - Page 37
    touch: 1. Double-click the calibration desktop icon. - or - Select Start > Control Panel > Tablet Properties > Calibrate Touch tab. 2. Follow the on-screen instructions. ● Use your finger to touch the exact center of each of the calibration markers. The calibration markers are displayed on the
  • HP Dv6 1238nr | User Guide - Page 38
    not supported. Changing or creating flick assignments To change or create flick assignments: 1. Select Start > Control Panel > Hardware and Sound > Pen and Input Devices > Flicks tab. 2. Click Navigational flicks and editing flicks, and then click Customize. 3. Follow the on-screen instructions to
  • HP Dv6 1238nr | User Guide - Page 39
    and Sound > Tablet PC Settings > General tab. These preferences are specific to the touch screen and the computer. Support also provides automated troubleshooting and links to support specialists. Decreases the screen brightness level incrementally when you hold down this key. Increases the screen
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    Most external monitors receive video information from the computer using the external VGA video standard. The f4 key (switch screen image key) or picture of the computer screen and copies it to the clipboard. Turns the keyboard backlight on and off (select models only). 30 Chapter 4 Pointing
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    is a combination of the fn key (1) and the esc key (2). Press fn+esc to display information about system hardware components and the system BIOS version number. To use a hotkey command: ● Press the fn key, and then briefly press esc. - or - ● Press and hold down the fn key, briefly press esc, and
  • HP Dv6 1238nr | User Guide - Page 42
    Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric
  • HP Dv6 1238nr | User Guide - Page 43
    to music ● Integrated microphone for recording your own audio ● Integrated webcam that allows you to capture and share video ● Preinstalled multimedia software that allows you to play and manage your music, movies, and pictures ● Multimedia keys that provide fast access to multimedia tasks NOTE
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    Up key 6 Volume Mute key 7 Speakers (2) 8 Audio-out (headphone) jack 9 Audio-in (microphone) jack Function Record sound. Illuminates when video software accesses the webcam. Records video, and captures still photographs. Decreases the volume. Increases the volume. Mutes and restores speaker
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    Adjusting the volume Adjust the volume using the computer volume keys. ● To decrease volume, press the Volume Down key (1). ● To increase volume, press the Volume Up key (2). ● To mute or restore volume, press the Volume Mute key (3). NOTE: Volume is also controlled through the Windows operating
  • HP Dv6 1238nr | User Guide - Page 46
    Using the media activity keys The media activity keys control the play of an audio CD or a DVD or BD that is inserted into the optical drive (or an external optical drive, purchased separately). ● When an audio CD or a DVD is not playing, press the Play/Pause key to play the disc (2). ● When an
  • HP Dv6 1238nr | User Guide - Page 47
    allows you to play music, watch movies, and view pictures. Using HP MediaSmart or TouchSmart (select models only) software HP MediaSmart and TouchSmart (select models only) turn the computer into a mobile entertainment center. Enjoy music and DVD and BD movies, view Internet and live TV, and
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    NOTE: For details about using software included with the computer, refer to the software manufacturer's instructions. The instructions might be provided with the software, on the software disc, or on the manufacturer's Web site. 38 Chapter 5 Multimedia
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    sound and images with instant messaging programs. ● Stream radio programs (select models only) or receiving FM radio signals. ● Create or "burn" the computer. ● Be sure that you install all drivers required by the external device. NOTE: A driver is a required program that acts like a translator
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    models only). Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor the external monitor port. NOTE: If a properly connected external display device does not display an image, press the f4 key (switch screen image key)
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    supports one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported to the video device, according to the device manufacturer's instructions. 3. Press the f4 key (switch screen image key) to switch the image between the display
  • HP Dv6 1238nr | User Guide - Page 52
    or HP TouchSmart (select models only), select Start > Help and Support, and type MediaSmart or TouchSmart in the Search box. For optimum webcam performance: ● If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily
  • HP Dv6 1238nr | User Guide - Page 53
    . When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer the keyboard. ● Activate the TouchPad. Setting power options 43
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    Power button. The power lights illuminate, and you return to the screen where you entered Hibernation. NOTE: If a password is required when exiting Hibernation, enter your Windows password at the prompt. Using the battery meter The battery meter is located in the notification area at the far right
  • HP Dv6 1238nr | User Guide - Page 55
    > Control Panel > System and Security > Options, and then select a power plan from the list. Customizing power plans To customize a power plan: 1. Click the Battery Meter icon in the notification area at the far right of the taskbar, and then click More power options. - or - Select Start > Control
  • HP Dv6 1238nr | User Guide - Page 56
    computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while on external AC power: ● When charging or calibrating a battery. ● When installing or modifying system software. ● When writing information to a CD or DVD
  • HP Dv6 1238nr | User Guide - Page 57
    Connecting the AC adapter WARNING! To reduce the risk of electric shock or damage to the equipment: Connect the power cord into an AC outlet that is easily accessible at all times. Disconnect power from the computer by disconnecting the power cord from the AC outlet (not by disconnecting the power
  • HP Dv6 1238nr | User Guide - Page 58
    issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Finding battery information in Help and Support Help and Support provides the following tools and information about the battery: ● Battery Check tool to test
  • HP Dv6 1238nr | User Guide - Page 59
    Turn the computer upside down on a flat surface. 2. Insert the battery (1) into the battery bay and rotate it downward (2) until it is seated. The battery release latch automatically locks the battery into place. To remove the battery: 1. Close the display. 2. Turn the computer upside down on a flat
  • HP Dv6 1238nr | User Guide - Page 60
    the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off. Charging might take longer if
  • HP Dv6 1238nr | User Guide - Page 61
    level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available To resolve a low battery level when external power is available, connect one of the following devices: ● AC adapter ● Optional expansion product
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    charges while the computer is off or in use, but it charges faster when the computer is off. To fully charge the battery: a. Insert the battery into the computer. b. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then
  • HP Dv6 1238nr | User Guide - Page 63
    performance from the system during the discharge process: ◦ The monitor does not shut down automatically. ◦ The hard drive speed settings. c. Re-enter the settings that you recorded for the items in the On battery column. d. Click Change advanced power settings. e. Click the plus sign next to Sleep
  • HP Dv6 1238nr | User Guide - Page 64
    the Decrease Screen Brightness key or Increase Screen Brightness key to adjust screen brightness as HP Web site for more information about ordering a replacement battery. If the battery is covered by an HP warranty, instructions include a warranty ID. NOTE: HP recommends purchasing a new battery
  • HP Dv6 1238nr | User Guide - Page 65
    notification area, and the screen image reappears. NOTE: When select computer models are in slate mode, the screen orientations are reset when the display and computer. Shut down the computer when: ● Replacing the battery or accessing components inside the computer. ● Connecting an external hardware
  • HP Dv6 1238nr | User Guide - Page 66
    then press the Power button. 2. Press and hold the Power button for at least five seconds. 3. Disconnect the computer from external power, and remove the battery. 56 Chapter 6 Power management
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    external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard bay. Do not type on the keyboard or move the computer while the optical drive is writing to vibration. When the battery is the only source of power, be sure that the battery is sufficiently charged
  • HP Dv6 1238nr | User Guide - Page 68
    video playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD. An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store information, such as music, photos, and movies. If the optical drive is a Blu-ray Disc ROM
  • HP Dv6 1238nr | User Guide - Page 69
    have a much higher storage capacity. NOTE: The optical drive might not support all types of optical discs. CD-R discs CD-R (write-once) discs DVD-ROM drives and DVD video players. With a LightScribe-enabled drive and LightScribe software, write data to the disc, and then add a designer label to the
  • HP Dv6 1238nr | User Guide - Page 70
    BD is a high-density optical disc format for the storage of digital information, including high-definition video. A single-layer Blu-ray disc stores 25 GB, over five times the storage capacity of a single-layer 4.7-GB DVD. A dual-layer Blu-ray Disc stores 50 GB, almost six times the storage capacity
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    . NOTE: Choose HP MediaSmart to play DVDs. 4. Click Save. For more information about AutoPlay, refer to Help and Support. Changing DVD region for tasks such as installing software, running utilities, or changing Windows settings. For more information, refer to Help and Support. 3. Expand the DVD
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    disc. Do not use the computer keyboard or move the computer while the computer is writing to a disc. The write process is sensitive to vibration. For details about using software included with the computer, refer to the software manufacturer's instructions, which might be provided on disc
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    DVD players used in home systems do not support all DVD formats. For a list of supported formats, refer to the user guide that came with the DVD player. ● selected. For specific instructions, refer to the software manufacturer's instructions, which might be provided with the software, on disc,
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    Removing a CD, DVD, or BD To remove an optical disc: 1. Press the release button (1) on the drive bezel to release the disc tray. 2. Gently pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc.
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    Drive ● DVD/CD-RW Combo Drive ● DVD±RW and CD-RW Combo Drive For more information about required software and drivers or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external drive to the computer: CAUTION: To reduce the risk of damage to the equipment
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    size of the hard drive and the number of fragmented files, Disk Defragmenter might take not need access to the computer. HP recommends defragmenting the hard drive at least once Support. For more information, refer to the Disk Defragmenter software Help screen instructions. 66 Chapter 7 Drives
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    the display closed while the computer is running on battery power. After one of these events, HP ProtectSmart Hard Drive Protection returns the hard drive to HP ProtectSmart Hard Drive Protection. For more information, refer to the HP ProtectSmart Hard Drive Protection software Help. Identifying HP
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    the privileges for non-Administrator users. ● Determines whether a drive in the system is supported. To open the software and change settings: 1. In Mobility Center, click the Hard Drive icon to open the HP ProtectSmart Hard Drive Protection window. - or - Select Start > Control Panel > Hardware and
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    Replacing a drive in the hard drive bay CAUTION: To prevent information loss . 5. Turn the computer upside down on a flat surface, with the hard drive bay toward you. 6. Remove the battery from the computer. 7. Remove the four hard drive cover screws (1). 8. Lift the hard drive cover (2) away from
  • HP Dv6 1238nr | User Guide - Page 80
    10. Using the tab (2) on the right side of the hard drive, lift the hard drive to a 45-degree angle, and then remove the hard drive (3) from the computer. To install the hard drive: 1. Insert the hard drive into the hard drive bay. 2. Using the tab (1), pull the hard drive to the right so that the
  • HP Dv6 1238nr | User Guide - Page 81
    6. Replace the hard drive cover screws (3). 7. Replace the battery. 8. Turn over the computer. 9. Connect external devices to the computer. 10. Connect the computer to AC power. 11. Turn on the computer. Replacing a drive in the hard drive bay 71
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    more information about device-specific software, refer to the manufacturer's instructions. The computer has 3 USB ports, which support USB 1.0, USB 1.1, a USB device is connected, the "Installing device driver software" message is displayed in the notification area at the far right of the
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    Some eSATA devices might require additional support software, which is usually included with the device. For more information about device-specific software, refer to the software manufacturer's instructions. These instructions are provided with the software, on disk, in the software Help, or on the
  • HP Dv6 1238nr | User Guide - Page 84
    Connecting an eSATA device CAUTION: To prevent damage to an eSATA port connector, use minimal force to connect an eSATA device. To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA port. A sounds alerts you that the device is connected to the computer. 74
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    Removing an eSATA device CAUTION: To prevent loss of information or an unresponsive system, adhere to the instructions in this section. CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA device. To remove an
  • HP Dv6 1238nr | User Guide - Page 86
    sharing. These cards are used with digital media-equipped cameras and PDAs, as well as with other computers. The Digital Media Slot supports the following digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High
  • HP Dv6 1238nr | User Guide - Page 87
    device is detected, and a menu of options appears. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, adhere to the instructions in this section. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. To remove a digital card: 1. Save all
  • HP Dv6 1238nr | User Guide - Page 88
    to the equipment, disconnect the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge ( memory module, be sure that both memory modules are the same size. To add or replace a memory module: 1. Save your work. 2. Shut down the computer, and close the
  • HP Dv6 1238nr | User Guide - Page 89
    8. Lift the memory module compartment cover (2) away from the computer. 9. If replacing a memory module, remove the existing memory module by: a. Pulling away the retention clips (1) on each side of the memory module. The memory module tilts up.
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    memory module compartment cover with the notches on the computer. 12. Close the cover (2). 13. Insert and tighten the four memory module compartment screws (3). 14. Replace the battery. 15. Turn over the computer. 80 Chapter 10 Memory modules
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    16. Connect external devices to the computer. 17. Connect the computer to AC power. 18. Turn on the computer. 81
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    settings and data from a variety of risks. Follow the procedures in this guide to use: ● Passwords ● Antivirus software ● Firewall software ● Critical security updates ● Optional security cable ● Fingerprint reader (select models only) NOTE: Security solutions are designed to act as deterrents, but
  • HP Dv6 1238nr | User Guide - Page 93
    feature. To setup a password in Setup Utility: ● Combine up to 8 letters and numbers. Passwords are case sensitive. ● Enter the password at the Setup Utility prompt. A password Windows passwords, such as screen-saver passwords, select Start > Help and Support. Setting passwords in Windows
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    , or exit Hibernation. For details about passwords, refer to the "Administrator password" or "Power-on password" sections in this guide. Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility. After this password
  • HP Dv6 1238nr | User Guide - Page 95
    the ESC key for Startup Menu message appears in the lower left corner of the screen, press the f10 key. - or - Open Setup Utility by turning on the ESC key for Startup Menu message appears in the lower left corner of the screen, press the esc key. When the Startup Menu appears, press the f10 key.
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    the ESC key for Startup Menu message appears in the lower left corner of the screen, press the f10 key. - or - Open Setup Utility by turning on or the ESC key for Startup Menu message appears in the lower left corner of the screen, press the esc key. When the Startup Menu appears, press the f10 key.
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    includes 60 days of free updates. HP recommends protecting the computer against new viruses beyond 60 days by purchasing extended update service. Instructions for using and updating Norton Internet Security software and for purchasing extended update service are provided within the program. To
  • HP Dv6 1238nr | User Guide - Page 98
    Updates to the operating system and other software might have become available after the and through the updates link in Help and Support. Installing an optional security cable NOTE: A The location of the security cable slot varies by computer model. To attach the security cable: 1. Loop the
  • HP Dv6 1238nr | User Guide - Page 99
    is located: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display Depending on the computer model, the Fingerprint Reader might be oriented horizontally or vertically. Both orientations require that you swipe
  • HP Dv6 1238nr | User Guide - Page 100
    Windows using a fingerprint that you have registered using DigitalPersona Personal software, instead of using a Windows password. To register one or The Register a Fingerprint window appears. 5. Click the finger on the screen that corresponds to the finger you want to register. The next window
  • HP Dv6 1238nr | User Guide - Page 101
    Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint: 1. After you register your fingerprints, restart Windows. 2. Swipe any of your registered fingers to log on to Windows. Using the Fingerprint Reader (select models only) 91
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    troubleshooting a network connection problem, be sure that device drivers are installed for all wireless devices. NOTE: Wireless networking devices are included with select computer models software, running utilities, or changing Windows settings. For more information, refer to Help and Support.
  • HP Dv6 1238nr | User Guide - Page 103
    Troubleshoot problems. hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads. 4. Type the computer model number in the search box. 5. Press the enter key, and then follow the on-screen instructions review the router user guide for instructions on
  • HP Dv6 1238nr | User Guide - Page 104
    the computer cannot make a connection to a WLAN, restart the wireless router. For details, refer to the router manufacturer's instructions. The optical disc tray does not open for removal of a CD, a DVD, or a BD 1. Insert the then pull out the tray (2) until it stops. 94 Chapter 12 Troubleshooting
  • HP Dv6 1238nr | User Guide - Page 105
    disc in a protective case. The computer does not detect the CD, DVD, or BD drive If Windows does not detect an installed device, the device driver software might be missing or corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
  • HP Dv6 1238nr | User Guide - Page 106
    color properties to 16-bit color by: 1. Right-clicking on a blank area of the computer desktop, and selecting Screen resolution. 2. Selecting Advanced Settings > Monitor tab. 3. Selecting High Color (16 bit), if this setting is not already selected. 4. Clicking OK. 96 Chapter 12 Troubleshooting
  • HP Dv6 1238nr | User Guide - Page 107
    properties of the desktop. 1. Right-click on a blank area of the computer desktop, and then select Screen resolution. 2. Select Advanced Settings > Monitor tab. 3. Select High Color (16 bit), if this setting is not already selected. 4. Click OK. ◦ Disconnecting external devices, such as a printer
  • HP Dv6 1238nr | User Guide - Page 108
    a Web browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type the computer model number in the search box, and then press the enter key. 3. Click your specific product from the models listed. 4. Click the Windows
  • HP Dv6 1238nr | User Guide - Page 109
    the operation of the device. Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update. This feature automatically checks for and for updates. 2. Click Check for Updates. 3. Follow the on-screen instructions. A device driver must be reinstalled 99
  • HP Dv6 1238nr | User Guide - Page 110
    Disabling and enabling QuickWeb To disable or reenable QuickWeb from within the Windows operating system: 1. Select Start > All Programs > HP QuickWeb. The HP QuickWeb Installer folder is displayed. Click HP QuickWeb Configuration Tool. 2. Select the Enable QuickWeb check box. 3. Click OK. NOTE: The
  • HP Dv6 1238nr | User Guide - Page 111
    system is not working. NOTE: The Fingerprint Reader (select models only) cannot be used to access Setup Utility. The utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the esc key. When the Startup Menu appears, press the f10 key. 2.
  • HP Dv6 1238nr | User Guide - Page 112
    Utility Because Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. To navigate Setup on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the esc key. When the Startup Menu appears, press the
  • HP Dv6 1238nr | User Guide - Page 113
    > Load Setup Defaults, and then press the enter key. 3. When the Setup Confirmation screen appears, press the enter key. 4. To save your change and exit Setup Utility, View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only).
  • HP Dv6 1238nr | User Guide - Page 114
    an administrator password. Enter, change, or delete a power-on password. System Configuration menu Select Language Support Virtualization Technology (select models only) LAN Power Saving (select models only) Fan Always On Action Keys Mode Boot Options Function Change the language of Setup Utility
  • HP Dv6 1238nr | User Guide - Page 115
    Diagnostics menu Select Hard Disk Self Test Memory Test Function Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. Setup Utility menus 105
  • HP Dv6 1238nr | User Guide - Page 116
    BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information about installing and troubleshooting the software. To update the software: 1. Identify the computer model, product category, and series
  • HP Dv6 1238nr | User Guide - Page 117
    or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an Help and Support > Maintain > Software Updates to access the page on the HP Web site that provides software for the computer. 2. Follow the instructions on the screen to
  • HP Dv6 1238nr | User Guide - Page 118
    window, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type the computer model number in the Search box, and then press the enter key. 3. Click your specific product from the models listed. 4. Select the operating
  • HP Dv6 1238nr | User Guide - Page 119
    reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks for safeguarding a program or driver (Recovery Manager software feature)-This feature helps you reinstall a program or driver without performing a
  • HP Dv6 1238nr | User Guide - Page 120
    them in a safe place. The software creates only one set of recovery discs , or purchase recovery discs from the HP Web site. Before creating recovery discs: recovery discs are created per computer. ● Number each disc before inserting it into the screen instructions. 110 Appendix C Backup and recovery
  • HP Dv6 1238nr | User Guide - Page 121
    or software When screen shot of your settings. The screen shot is a time-saver if you have to reset your preferences. To copy the screen and paste it into a word-processing document: 1. Display the screen. 2. Copy the screen number of recovery discs required. ● When backing up to discs, number
  • HP Dv6 1238nr | User Guide - Page 122
    installing software, running utilities, or changing Windows settings. For more information, refer to Help and Support. Using system restore points When backing up your system, you are creating a system restore point. A system restore point saves and names a snapshot of the hard drive at a specific
  • HP Dv6 1238nr | User Guide - Page 123
    the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP recovery drive
  • HP Dv6 1238nr | User Guide - Page 124
    restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. Then, press f11 (HP Recovery). 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 114 Appendix C Backup and recovery
  • HP Dv6 1238nr | User Guide - Page 125
    brightness 29 Help and Support 29 increase screen brightness 29 muting speaker sound 30 switching screen image 29 using 29 volume 35 wireless 30 administrator password creating 85 entering 85 managing 85 airport security devices 57 antennas 13 antivirus software 87 Applications key, Windows 8 audio
  • HP Dv6 1238nr | User Guide - Page 126
    21 critical battery level 51 critical updates, software 88 D device drivers HP drivers 98 Windows drivers 99 Diagnostics menu 105 digital card defined 76 inserting 76 removing 77 stopping 77 digital dual array microphones, identifying 34 Disk Cleanup software 66 Disk Defragmenter software 66 disk
  • HP Dv6 1238nr | User Guide - Page 127
    L labels Bluetooth 15 HP Mobile Broadband Module 15 Microsoft Certificate of Authenticity 15 regulatory 15 service tag 15 wireless certification 15 WLAN 15 LAN Power Saving 104 language support 104 latch, battery release 11 light, drive 67 lights caps lock 6 mute 6 power 6 TouchPad 6 volume mute 6
  • HP Dv6 1238nr | User Guide - Page 128
    in Setup Utility 102 serial number, computer 15 service tag 15 setup of WLAN 19 battery 54 SuperMulti LightScribe DVD±RW and CD-RW Combo Drive with DL support 58 supported troubleshooting burning discs 97 device driver 98 disc play 96, 97 DVD movie play 97 external display 97 HP device drivers
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Notebook PC User Guide