HP Dv6940se HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten
HP Dv6940se - Pavilion Special Edition Manual
UPC - 884420168225
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- HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 1
HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs Maintenance and Service Guide - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 2
Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are either - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 3
Description The power connector bracket is included in the base enclosure kits. The information was updated in the following location: Computer major components on page 19. The part number for the optical drive connector board was incorrect in the system board removal and replacement procedures. It - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 4
iv MSG revision history - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 5
the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 6
vi Safety warning notice - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 7
storage devices ...30 Miscellaneous parts ...31 Sequential part number listing ...32 4 Removal and replacement procedures Preliminary replacement requirements 40 Tools required ...40 Service considerations ...40 Plastic parts ...40 Cables and connectors 41 Drive handling 41 Grounding guidelines - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 8
45 Component replacement procedures 46 Serial number ...46 Battery ...47 Camera module ...48 Display inverter ...50 Hard drive ...52 Computer feet ...54 Memory module ...54 RTC battery ...56 WLAN module ...57 Optical drive ...59 Switch cover ...61 Keyboard ...63 Speaker assembly ...66 Power button - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 9
17.0-inch WXGA+ display specifications 112 Hard drive specifications ...113 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications 114 HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support specifications 115 Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 10
from the partition on the hard drive 149 9 Connector pin assignments Audio-out (headphone) ...150 Audio-in (microphone) ...150 External monitor ...151 RJ-11 (modem) ...152 RJ-45 (network) ...152 S-Video-out ...153 Universal Serial Bus ...153 10 Power cord set requirements Requirements for all - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 11
1 Product description Category Product Name Processors Description Fullfeatured models (AMD) HP Pavilion dv9500, dv9600, and √ dv9700 Entertainment PCs Intel® Core™ 2 Duo processor: T7700 (2.4-GHz, 4-MB L2 cache, 800-MHz FSB) Intel® Core™ Duo processors: T7500 (2.2-GHz, 4-MB L2 cache, 800-MHz - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 12
Category Chipset Graphics Description video memory (16M×16 DDR2 × 8 PCs), with: ● 511 MB of video memory when system memory = 1 GB (256 MB + 255 MB Turbo Cache) ● 1023 MB of video memory when system memory = 2 GB (256 MB + 767 MB Turbo Cache) ● 2047 MB of video memory when system memory - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 13
least 128 MB of dedicated video memory (16M × 16 DDR2 × 4 PCs), with: ● 192 MB of video memory when system memory = 512 MB (128 MB + 64 MB Turbo Cache) ● 383 MB of video memory when system memory = 1 GB (128 MB + 255 MB Turbo Cache) ● 895 MB of video memory when system memory = 2 GB (128 MB + 767 MB - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 14
accessible/upgradable √ PC2-5300, 667-MHz, DDR2 √ Dual-channel support √ Supports up to 4096 MB of system √ memory ● 2048-MB total system memory (1024 MB × 2) ● 1024-MB total system memory (1024 MB × 1) Supports all Serial ATA (SATA) 9.5- √ mm, 2.5-inch hard drives RAID software support not - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 15
-rpm Dual hard drive configurations: √ Fixed (1 screw for removal) √ Support for the following optical drives: ● Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support (select models only) ● HD DVD-ROM Drive with √ SuperMulti DVD±R/RW Double Layer support ● DVD±RW and CD - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 16
● DVD±RW and CD-RW √ SuperMulti Double-Layer Combo Drive Low-light VGA camera √ Fixed (no tilt) √ 640 × 480 by 20 frames per second √ Supports external USB drive only √ HD Audio (Realtek ALC861-VDGR) HD Audio - Conexant CX20549-12) √ Supports Microsoft Premium √ Requirements Pavilion - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 17
equipped with a fingerprint reader) Docking VGA (Dsub 15-pin) √ 2-pin AC power for 90-W AC √ adapter 2-pin AC power for 65-W AC adapter Expansion port 3 supports the HP √ xb3000 Notebook Expansion Base and HP Notebook QuickDock Defeatured models (AMD) 8m GM system board (Intel) 8m PM - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 18
embedded QuickPlay Direct Windows Vista Business (32-bit) √ Windows Vista Ultimate (64-bit) √ Windows Vista Premium (64-bit) √ Service- End-user replaceable parts: √ ability AC adapter √ Battery (system) √ Hard drives (2) √ Memory module √ Optical drive √ WLAN module √ Defeatured - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 19
(2) (4) Num lock light Description Record sound. NOTE: If there is a microphone icon next to each microphone opening, the computer has internal microphones. Records video and captures still photographs. Produce sound. On: Num lock is on or the embedded numeric keypad is enabled. Top components 9 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 20
Windows® shutdown procedures are ineffective, press and hold the power power settings, select Start > Control Panel > System and Maintenance > Power Options. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 21
the DVD playback feature of the QuickPlay program. NOTE: If the computer has been set up to require a logon password, you may be asked to log on to Windows. QuickPlay launches after you log on. Refer to the QuickPlay online Help for more information. When a disc is playing in the optical drive - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 22
(8) Component Function keys caps lock key fn key Windows logo key Windows applications key Arrow keys Embedded numeric keypad keys num lock when pressed in combination with a function key or the esc key. Displays the Windows® Start menu. Displays a shortcut menu for items beneath the pointer. Move - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 23
TouchPad Item Component Function (1) TouchPad light ● Blue: TouchPad is enabled. ● Amber: TouchPad is disabled. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) TouchPad left and right buttons* Function like the left and right buttons on an external - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 24
an external power source, the light stays off until the battery reaches a low battery level. Blinking: The hard drive or optical drive is being Bluetooth® device, is turned on. ● Amber: An integrated wireless device is turned off. Receives a signal from a remote control device, such as the HP - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 25
models only) ExpressCard slot Optical drive Power connector Left-side components Function Connect optional USB devices. Supports optional ExpressCard/54 cards. Reads optical discs, and, on select models, also writes to optical discs. Connects an AC adapter. Item (1) Component Security cable slot - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 26
Connects an optional video or audio device such as a highdefinition television, set-top box, DVD player, or any compatible digital or audio On: A digital card is being accessed. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 27
hard drive bay Primary hard drive bay Vents (5) (6) Memory/WLAN module compartment Function Holds the battery. Releases the battery from the battery bay. Reads optical discs, and, on select models, also writes to optical discs. Holds an optional secondary hard drive. Hold the primary hard drive - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 28
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. 18 Chapter 3 Illustrated parts catalog - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 29
Computer major components Item (1) Description Display assemblies (include wireless antenna transceivers and cables) For use only with computer models equipped with a camera: Spare part number Computer major components 19 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 30
for more information on display assembly spare part numbers. Switch cover (includes LED board and LED board cable) 448014-001 Power button board (includes power button board cable) 432987-001 Speaker assembly 432994-001 Keyboards (include keyboard cable) Belgium 441541-A41 Denmark, Finland - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 31
module (includes Bluetooth module cable) 412766-002 Front USB board (includes front USB board cable) 449762-001 System boards (include modem module cable and hard drive thermal pads) For use only with computer models equipped with Intel processors: ● With 256 MB of video system memory for use - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 32
with AMD processors: ● With UMA video system memory ● With discrete video system memory 450863-001 450864-001 Heat sink (included with the fan/heat sink assembly) ExpressCard assembly 432988-001 Optical drive connector board 432992-001 Rear USB board 448437-001 Power connector bracket - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 33
UMA video system memory but 454497-001 not a fingerprint reader Rubber Feet Kit (not illustrated; includes computer feet and display bezel rubber screw 448017-001 covers) Batteries 8-cell, 2.55-Ah 446498-001 and 451868-001 8-cell, 2.20-Ah 448007-001 Hard drives (include hard drive bracket - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 34
Item Description Spare part number ● For use in Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Croatia, Cyprus, 441086-002 and the Czech Republic, Denmark , the Netherlands, Spain, the United Kingdom, Nordic region, and India 434661-001 434661-002 24 Chapter 3 Illustrated parts catalog - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 35
Spare part number Memory modules (667-MHz, PC2-5300, 1-DIMM) 2048-MB 448003-001 1024-MB 446495-001 512-MB 446494-001 Optical drives (include bezel and bracket) Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support (select 462356-001 models only) HD DVD-ROM Drive with - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 36
bezels For use only with computer models with dual lamp display assemblies For use only with computer models with single lamp display assemblies For use in computer models with AMD processors Display inverters cables 26 Chapter 3 Illustrated parts catalog Spare part number 447998-001 447997-001 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 37
Item (7) (8) (9) (10) Description Spare part number For use only with computer models equipped with an 802.11a/b/g/n WLAN module 448313-001 For use only with computer models equipped with an - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 38
Item (1) (2) (3) (4) Description Spare part number Plastics Kit ExpressCard slot bezel Left hard drive cover (includes 2 captive screws, secured by C-clips) 432981-001 Memory/WLAN module compartment cover (includes 2 captive screws, secured by C-clips) Right hard drive cover (includes 2 captive - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 39
Cable Kit Item (1) (2) (3) (4) Description Cable Kit Bluetooth module cable Front USB board cable Fingerprint reader board cable Rear USB board cable Spare part number 448015-001 Cable Kit 29 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 40
Hard drives (include hard drive bracket) 250-GB, 5400-rpm 200-GB, 4200-rpm 200-GB, 4200-rpm 160-GB, 5400-rpm 120-GB, 5400-rpm 80-GB, 5400-rpm Optical drives (include bezel and bracket) Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support HD DVD-ROM Drive with SuperMulti DVD - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 41
Composite video cable DVB-T tuner DVB-T antenna adapter ExpressCard Kit (includes software CD) 407939-001 412175-001 412176-001 445170-001 Backpack Carrying case HP Remote Control Infrared emitter with cable Optical wired mouse RF input adapter cable (without ferrite) USB digital drive 405527 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 42
of China 394279-AB1 Power cord for use in Taiwan 394279-AD1 Power cord for use in South Korea 394279-BB1 Power cord for use in Israel 394279-D01 394279-D61 Power cord for use in Argentina Power cord for use in India 32 Chapter 3 Illustrated parts catalog Spare part number 394279-AA1 394279 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 43
Composite video cable RF input adapter cable (without ferrite) DVB-T tuner DVB-T antenna adapter Bluetooth module (includes Bluetooth module cable) Wireless laser mouse (includes cable adapter) Display inverter for use only with single lamp display assemblies (includes Mylar shield) 90-W AC adapter - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 44
United Kingdom, Nordic region, and India 435743-001 HP Remote Control 436067-001 Display bezel for use in computers with AMD processors 436238-001 Optical wired mouse 438485-001 160-GB, 5400-rpm hard drive (includes hard drive bracket) 439128-001 Vista remote control (fits inside ExpressCard - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 45
PC2-5300, 1-DIMM) 446495-001 1024-MB memory module (667-MHz, PC2-5300, 1-DIMM) 446497-001 80-GB, 5400-rpm hard drive (includes hard drive bracket) 446498-001 120-GB, 5400-rpm hard drive (includes hard drive bracket) 446894-001 Intel Core 2 Duo T7700 2.4-GHz processor (4-MB L2 cache, 800-MHz FSB - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 46
bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe (includes bezel and bracket) HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support (includes bezel and bracket) 8-cell, 2.20-Ah battery Top cover for use only with computer models with Intel processors - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 47
computer feet and display bezel rubber screw covers) Hard Drive Hardware Kit Base enclosure for use only in computer models with Intel processors equipped with discrete video system memory and a fingerprint reader (includes wireless on/off switch, power connector, power connector cable, and rear - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 48
Core Duo TJ85 1.67-GHz processor (2-MB L2 cache, 667-MHz FSB; includes thermal material) 100-GB, 7200-rpm hard drive (includes hard drive bracket) 90-watt AC adapter (for use only with computer models equipped with dual lamp display assemblies) 65-watt AC adapter (for use only with computer models - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 49
rear USB board cable) Intel Core Duo T2330 1.6-GHz processor (L2 cache, 533-MHz FSB) AMD Turion TL-62 processor (2.1-GHz, 1-MB L2 cache) AMD Athlon TK-55 processor (1.86-GHz. 512-MB L2 cache) Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support Sequential part number listing 39 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 50
the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. 40 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 51
a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 52
, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. , then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 42 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 53
parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts ESD-sensitive parts from assemblies in ● Use conductive field service tools, such as cutters ● Handle ESD-sensitive components, parts, and assemblies by the case - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 54
straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 55
the computer you are servicing has an unknown user power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the RTC battery (see RTC battery on page 56). 6. Wait approximately 5 minutes. 7. Replace the RTC battery - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 56
sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 57
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2. Slide the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 58
all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). Remove the camera module: 1. Turn the computer - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 59
edges of the left and right sides (1) and the top edge (2) of the display bezel until the bezel disengages from the display enclosure. 6. Release the camera module (1) from the display enclosure camera module. Reverse this procedure to install the camera module. Component replacement procedures 49 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 60
devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). Remove the display inverter: 1. Turn the computer display-side up - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 61
5. Flex the inside edges of the left and right sides (1) and the bottom edge (2) of the display bezel until the bezel disengages from the display enclosure. 6. Release the display inverter (1) as far as the display panel cable and the backlight cable allow. 7. Disconnect the display panel cable (2) - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 62
devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). Remove the hard drive: 1. Position the computer with the front - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 63
(2) until it disconnects from the computer. 5. Remove the hard drive from the hard drive bay. 6. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.0 screws (1) that secure the hard drive bracket to the hard drive. 7. Lift the bracket (2) straight up to remove it - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 64
devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). Remove the memory module: 1. Position the computer with the front - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 65
away from the computer.) 5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures 55 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 66
first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the memory/WLAN module compartment cover (see Memory module on page 54). Remove the RTC battery: Remove the RTC battery from the socket - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 67
WLAN module Description Spare part number Intel 802.11a/b/g/n WLAN modules: ● For use in Antigua & Barbuda, Argentina, Aruba, the Bahamas, Barbados, Bermuda France, Germany, Italy, the Netherlands, Spain, the United Kingdom, Nordic region, 441075-002 and India Component replacement procedures 57 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 68
Description Spare part number Broadcom 4321AGN 802.11a power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the memory/WLAN module compartment cover (see Memory Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 69
module. Optical drive NOTE: All optical drive spare part kits include an optical drive bezel and bracket. Description Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support with LightScribe DVD±RW and CD-RW SuperMulti - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 70
. 6. If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 7. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 8. Remove the optical drive bracket (2). Reverse the above - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 71
LED board and LED board cable) Spare part number 448014-001 Before removing the switch power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery possible. Component replacement procedures 61 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 72
5. Lift the rear edge of the switch cover and swing it forward until it rests on the keyboard. 6. Release the zero insertion force (ZIF) connector (1) to which the LED board cable is connected and disconnect the cable (2) from the LED board. 7. Remove the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 73
part power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the switch cover (see Switch cover on page 61). Remove the keyboard: 1. Turn the computer upside down, with the front toward you. Component replacement - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 74
silver Phillips PM2.5×5.0 screws that secure the keyboard to the computer. 6. Lift the rear edge of the keyboard (1) until it rests at an angle. 7. Slide the keyboard (2) back to disengage the tabs on the front edge of the keyboard from the top cover. 64 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 75
8. Swing the keyboard (3) up and forward until it rests on the palm rest. 9. Release the ZIF connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2). 10. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures 65 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 76
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the switch cover (see Switch cover on page 61). 6. Remove the keyboard (see Keyboard on page 63). Remove the speaker - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 77
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the switch cover (see Switch cover on page 61). 6. Remove the keyboard (see Keyboard on page 63). Component replacement procedures 67 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 78
(3) Display switch module cable (4) Microphone cable 2. Remove the silver Phillips PM2.5×5.0 screw (1) that secures the power button board to the computer. 3. Remove the power button board (2). Reverse this procedure to install the power button board. 68 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 79
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the memory/WLAN module compartment cover (see Memory module on page 54). 6. Disconnect the wireless antenna cables - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 80
support the display assembly can result in damage to the display assembly and other computer components. 7. Remove the two Phillips PM2.5×8.0 screws (1) and the two silver Phillips PM2.5×5.0 screws (2) that secure the display assembly to the computer. 70 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 81
replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: (1) Three rubber screw covers on the display bezel in the Rubber Kit, spare part number 448017-001. (2) Two rubber screw covers on the display bezel bottom edge. (3) Five - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 82
. Remove the display bezel (3). Display bezels are available using the spare part numbers 447998-001 (for dual lamp display assemblies) and 447997-001 (for single lamp display assemblies). NOTE: See Camera module on page 48 for camera module replacement instructions. See Display inverter on page 50 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 83
) and 432963-001 (for use with single lamp display assemblies). The display hinge covers are available using spare part number 432965-001. 17. If it is necessary to replace the wireless antenna transceivers and cables, remove the two Phillips PM2.0×4.0 screws (1) that secure each transceiver to the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 84
23. Remove the microphone cables (3) from the display enclosure. The microphones and cables are available using spare part number 432961-001. 24. If it is necessary to replace the camera cable, release the retention tabs (1) built into the display enclosure that secure the camera cable to the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 85
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 86
2. Remove the eight Phillips PM2.5×8.0 screws that secure the top cover to the computer. 3. Remove the four silver Phillips PM2.5×5.0 screws secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 76 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 87
Disconnect the power button board cable (1) and the LED board cable (2) from the low insertion force (LIF) connectors on the system board. 6. Release the ZIF connector (1) to which the TouchPad cable (2) is attached and disconnect the cable from the system board. Component replacement procedures 77 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 88
computer, and then swing it up and forward until the top cover is resting upside down in front of the computer. 78 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 89
9. Release the ZIF connector to which the fingerprint reader board cable (1) is attached and disconnect the cable (2) from the system board. 10. Remove the top cover. Reverse this procedure to install the top cover. Component replacement procedures 79 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 90
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 91
3. Remove the wireless switch board (3). Reverse this procedure to install the wireless switch board. Component replacement procedures 81 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 92
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 93
4. Remove the Bluetooth module (4). Reverse this procedure to install the Bluetooth module. Component replacement procedures 83 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 94
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 95
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 96
ExpressCard slot bezel (1) to release the bezel from the ExpressCard slot. 2. Remove the ExpressCard slot bezel (2). The ExpressCard slot bezel is included in the Plastics Kit, spare part number 432981 the right. 5. Remove the ExpressCard assembly (3). 86 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 97
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 98
the computer. 5. Remove the top cover trim (2). 6. Remove the top cover trim. Reverse this procedure to install the top cover trim. 88 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 99
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 100
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 101
screws (1) that secure the power connector bracket to the computer. 2. Remove the power connector bracket (2). The power connector bracket is available using spare part number 432985-001. 3. Remove board. Reverse this procedure to install the rear USB board. Component replacement procedures 91 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 102
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 103
replacement system board: ● Memory modules (see Memory module on page 54) ● RTC battery (see RTC battery on page 56) ● WLAN module (see WLAN module on page 57) ● Bluetooth module (see Bluetooth module on page 82) ● ExpressCard assembly (see ExpressCard assembly on page 85) ● Optical drive connector - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 104
behind the optical drive connector board (1) to lift the right side of the system board (2) until it rests at an angle. 7. Remove the optical drive connector board (3). The optical drive connector board is available using spare part number 432992-001. 94 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 105
audio board cable (4) from the system board. 9. Disconnect the power connector cable (1) from the system board. 10. Remove the system board (2) from the base enclosure by sliding it up and to the right at an angle. 11. If it is necessary to replace the rear USB board cable, turn the system board - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 106
Kit, spare part number 448015-001. When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Fan/heat sink assembly (see Fan/heat sink assembly on page 99) ● Processor (see Processor on page - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 107
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 92) Remove the fan/heat assembly: 1. Remove the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 108
3. Remove the audio board (3). Reverse this procedure to install the audio board. 98 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 109
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 110
upside down, with the expansion port 3 and external monitor port toward you. 2. Disconnect the fan cable (1) from the system board. 3. Loosen the three Phillips PM2.5×5.0 captive screws (2) that secure the fan/heat sink assembly to the system board. 100 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 111
. Thermal material must be installed on all surfaces before the fan/heat sink assembly is reinstalled. Thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. 5. If it is necessary to replace the heat sink, loosen the two Phillips PM2.5×4.0 captive - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 112
material must be installed on all surfaces before the heat sink is reinstalled. Thermal material is included with all heat sink and system board spare part kits. Reverse this procedure to install the fan/heat sink assembly and heat sink. 102 Chapter 4 Removal and replacement procedures - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 113
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 47). 5. Remove the following components: a. Hard drive (see Hard drive on page 52) b. Optical drive (see Optical drive on page 59) c. Switch - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 114
page 84) k. Top cover trim (see Top cover trim on page 87) l. System board (see System board on page 92) m. Fan/heat sink assembly (see Fan/heat sink assembly on page 99) Remove the processor: 1. Turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. 2. Lift the - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 115
the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: 1. Turn on or restart the computer. 2. Before Windows opens and while "Press to enter setup" is displayed in the lower-left corner of the screen, press f10. Starting the Setup Utility - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 116
Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows. Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 117
Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 118
may not be supported by your computer. Main menu Select System information To Do This ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 119
Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB Floppy ◦ ATAPI CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦ Network adapter Enable/disable the Quick Launch Button tapping sound. Enable/disable the processor - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 120
6 Specifications Computer specifications Metric Dimensions Height (front to back) 3.16 to 4.18 cm Width 39.60 cm Depth 28.50 cm Weight (with optical drive, hard drive, and 3.54 kg battery) Second hard drive adds: 0.13 kg Camera adds: Input power Operating voltage Operating current 0.009 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 121
to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer , SXGA+ display specifications Dimensions Height Width Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 23.00 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 122
17.0-inch WXGA+ display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pitch resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 23.00 cm 36.90 cm 43.40 cm Up to 16.8 million 200:1 180 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 123
7200-rpm 5400-rpm Operating temperature 5°C to 55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 113 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 124
Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 125
HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 16X CD-R 10X CD-RW 4X DVD+R 4X DVD+RW 4X DVD-R 4X DVD-RW 2.4X DVD+R(9) 3X DVD-RAM 1X HD-DVD-ROM Transfer mode Read: Write: CD-DA, CD - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 126
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 127
System DMA specifications, Intel Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned System - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 128
System DMA specifications, AMD discrete and UMA graphics Hardware DMA DMA4 System function Direct memory access controller 118 Chapter 6 Specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 129
Keyboard IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 Cascaded Intel 82801DB/DBM USB2 Enhanced Host Controller-24CD COM1 Conexant AC-Link Audio Intel 82801DB/DBM SMBus Controller- 24C3 Data Fax Modem with SmartCP Diskette drive PS/2 TouchPad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 130
101-/102-Key or Microsoft® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh SD/MMC Host Controller Synaptics PS/2 Port TouchPad Numeric data processor ATA Channel 0 ATA Channel 1 Broadcom WLAN adapter Standard Enhanced PCI to USB Host - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 131
® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh adapter HDA Controller Standard Enhanced PCI to USB Host Controller Standard Enhanced PCI to USB Host Controller Standard Dual Channel PCI IDE Controller System interrupt specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 132
chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard Secondary fixed disk controller Unused Primary fixed disk controller Unused JoyStick (decoded in ESS1688) Unused 122 Chapter 6 Specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 133
Reserved serial port Unused Infrared port Unused Unused Secondary diskette drive controller Parallel port (LPT1/default) Unused FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1/default - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 134
System I/O address specifications, AMD discrete and UMA graphics I/O address ( 102-Key or Microsoft® Natural PS/2 Keyboard System speaker Microsoft ACPI-Compliant Embedded Controller interrupt controller DMA controller DMA controller Numeric data processor ATA Channel 1 ATA Channel 0 ATA Channel - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 135
IDE Controller Standard Dual Channel PCI IDE Controller nVidia GeForce8400M GS PCI standard PCI-to-PCI bridge PCI standard PCI-to-PCI bridge System I/O address specifications, AMD discrete and UMA graphics 125 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 136
-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System function Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 126 Chapter 6 Specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 137
Ricoh SD/MMC Host Controller Ricoh Memory Stick Controller Ricoh XD-Picture Card Controller Broadcom WLAN adapter nVidia GeForce8400M GS nVidia GeForce8400M GS Broadcom WLAN adapter nVidia GeForce8400M GS High precision event timer System memory map specifications, AMD discrete graphics 127 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 138
MCP67M nVidia MCP67M RICOH OHCI Compliant IEEE 1394 Host Controller SDA Standard Compliant SD Host Controller Ricoh SD/MMC Host Controller Ricoh Memory Stick Controller Ricoh XD-Picture Card Controller Broadcom WLAN adapter nVidia MCP67M High precision event timer 128 Chapter 6 Specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 139
-001, and the Display Screw Kit, spare part number 441124-001. Phillips PM2.5×8.0 captive screw Color Black Quantity 4 Length 8.0 mm Thread 2.4 mm Head width 5.0 mm Where used: 4 captive screws (secured by C-clips) that secure the hard drive covers to the computer Phillips PM2.5×8.0 captive - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 140
Phillips PM3.0×4.0 screw Color Silver Quantity 8 Length 4.0 mm Thread 3.0 mm Head width 5.0 mm Where used: 8 screws that secure the hard drive brackets to the hard drives 130 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 141
Quantity 5 Length 5.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 2 captive screws (secured by C-clips) that secure the memory/WLAN module compartment cover to the computer Where used: 3 captive screws that secure the fan/heat sink assembly to the computer Phillips PM2.5×5.0 captive screw 131 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 142
Phillips PM2.0×11.0 screw Color Silver Quantity 2 Length 11.0 mm Thread 2.0 mm Head width 5.0 mm Where used: 2 screws that secure the WLAN module to the computer 132 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 143
Color Black Quantity 37 Length 8.0 mm Thread 2.5 mm Head width 5.0 mm Where used: (1) One screw that secures the optical drive to the computer (2) One screw that secures the keyboard to the computer (3) Two screws that secure the display assembly to the computer Phillips PM2.5×8.0 screw 133 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 144
Where used: 2 screws that secure the display assembly to the computer Where used: 5 screws that secure the display bezel to the display computer Where used: 4 screws that secure the display panel to the display enclosure 134 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 145
Where used: 8 screws that secure the top cover to the computer Where used: 5 screws that secure the top cover to the computer Where used: 4 screws that secure the top cover trim to the computer Phillips PM2.5×8.0 screw 135 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 146
Where used: One screw that secures the top cover trim to the computer Where used: One screw that secures the system board to the computer Where used: 3 screws that secure the system board to the computer 136 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 147
Phillips PM2.0×3.0 screw Color Silver Quantity 8 Length 3.0 mm Thread 2.0 mm Head width 4.0 mm Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: 4 screws that secure the display hinges to the display panel Phillips PM2.0×3.0 screw 137 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 148
Where used: 2 screws that secure the Bluetooth module to the system board 138 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 149
Phillips PM2.5×5.0 screw Color Silver Quantity 35 Length 5.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 6 screws that secure the switch cover to the computer Where used: 3 screws that secure the keyboard to the computer Phillips PM2.5×5.0 screw 139 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 150
Where used: 2 screws that secure the speaker to the computer Where used: One screw that secures the power button board to the computer Where used: 2 screws that secure the display assembly to the computer 140 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 151
Where used: 4 screws that secure the top cover to the computer Where used: 2 screws that secure the top cover to the computer Where used: (1) Two screws that secure the wireless switch board to the computer Phillips PM2.5×5.0 screw 141 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 152
secure the ExpressCard assembly to the system board Where used: (1) One screw that secures the display switch module to the fan/heat sink assembly (2) Two screws that secure the power connector cable bracket to the base enclosure (3) One screw that secures the rear USB board to the base enclosure - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 153
Phillips PM2.5×6.0 screw Color Black Quantity 2 Length 6.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 2 screws that secure the display panel to the display assembly Phillips PM2.5×6.0 screw 143 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 154
Phillips PM2.0×4.0 screw Color Black Quantity 4 Length 4.0 mm Thread 2.0 mm Head width 4.5 mm Where used: 4 screws that secure the wireless antenna transceivers to the display enclosure 144 Chapter 7 Screw listing - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 155
Phillips 2.5×4.0 captive screw Color Silver Quantity 2 Length 4.0 mm Thread 2.5 mm Head width 5.0 mm Where used: 2 captive screws that secure the heat sink to the system board Phillips 2.5×4.0 captive screw 145 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 156
type of optical drive installed in your computer. Because DVDs store more information than CDs, DVDs and DVDs with double-layer (DL) support reduce the number of discs required. NOTE: Read-write discs, such as CD-RW, DVD+RW, and DVD-RW, are not compatible with the Recovery Manager software. ● The - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 157
Advanced Options. NOTE: If you are operating the computer on battery power, you will be prompted to connect to AC power before you can go to the next step. 3. Click Recovery disc creation, and then click Next. 4. Follow the on-screen instructions. Backing up your information When to back up ● On - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 158
allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to ● Before you add or extensively modify software or hardware ● Periodically, whenever the system window opens. 5. Follow the on-screen instructions. 148 Chapter 8 Backup and recovery - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 159
as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability. Recovery Manager works from recovery discs that you create or from a dedicated recovery partition on the hard drive. NOTE: Windows has its own built-in - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 160
9 Connector pin assignments Audio-out (headphone) Pin 1 2 3 Audio-in (microphone) Signal Audio out, left channel Audio out, right channel Ground Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground 150 Chapter 9 Connector pin assignments - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 161
External monitor Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 151 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 162
RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 152 Chapter 9 Connector pin assignments - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 163
S-Video-out Pin 1 2 3 4 5 6 7 Universal Serial Bus Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground TV-CD S-VHS intensity ground Composite video ground Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground S-Video-out 153 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 164
any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the applicable to all countries or regions: ● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft). ● All power cord - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 165
. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. Requirements for specific countries or - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 166
life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery liquid crystal display (LCD) panel (2). NOTE: The procedures provided in this appendix are general disassembly instructions. Specific details, such as screw - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 167
: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 168
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 169
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. Display 159 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 170
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 171
. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. Display 161 - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 172
battery bay 17 battery light 14 battery release latch 17 bezel removal 71 spare part numbers 72 Blu-ray Disc ROM Drive precautions 41 removal 59 spare part number 25, 30, 39, 59 specifications 116 Bluetooth module removal 82 spare part number 21, 33, 82 Bluetooth module cable, illustrated 29 boot - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 173
support, product description 7 drive light 14 drives preventing damage 41 drives, boot order 109 DVB-T antenna adapter, spare part number 31, 33 DVB-T tuner, spare part number 31, 33 DVD button 11 DVD±RW and CD-RW Combo Drive precautions 41 removal 59 spare part numbers 25, 30, 36, 59 specifications - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 174
num lock 12 Windows applications 12 Windows logo 12 L language support 109 left-side components 15 lights battery 14 caps lock 10 drive 14 num lock 9 power 14 wireless 14 M Main menu 108 mass storage devices, spare part numbers 30 media button 11 memory map specifications 126 memory module product - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 175
6 chipset 2 diskette drive 6 display panel 4 docking support 7 Ethernet 6 external media cards 7 graphics 2 hard drives 4 keyboard 8 memory module 4 modem 6 operating system 8 optical drives 5 pointing device 8 ports 7 power requirements 8 processors 1 product name 1 security 8 serviceability - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 176
hard drive 113 HD-ROM Combo Drive 115 I/O addresses 122 interrupts 119 memory map 126 optical drive 114, 115, 116 system DMA 117 static-shielding materials 44 stop button 11 switch cover removal 61 spare part number 20, 37, 61 system board removal 92 spare part numbers 21, 36, 37, 92 System - HP Dv6940se | HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Mainten - Page 177
HP Pavilion dv9500, dv9600, and dv9700
Entertainment PCs
Maintenance and Service Guide