HP Dx2300 Troubleshooting Guide
HP Dx2300 - Compaq Business Desktop Manual
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UPC - 883585669479
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- HP Dx2300 | Troubleshooting Guide - Page 1
Troubleshooting Guide - dx2390, dx2400, and dx2450 Microtower Models HP Compaq Business PCs - HP Dx2300 | Troubleshooting Guide - Page 2
part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Troubleshooting Guide HP Compaq Business PCs dx2390, dx2400, and dx2450 Microtower Models Second Edition (April 2008) Document Part Number: 464057-002 - HP Dx2300 | Troubleshooting Guide - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Dx2300 | Troubleshooting Guide - Page 4
iv About This Book ENWW - HP Dx2300 | Troubleshooting Guide - Page 5
Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 Troubleshooting Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Hardware Installation Problems 13 Interpreting POST Audible Codes ...14 - HP Dx2300 | Troubleshooting Guide - Page 6
vi ENWW - HP Dx2300 | Troubleshooting Guide - Page 7
Support Center. NOTE: Third party devices may not be detected by HP Insight Diagnostics. Accessing HP Insight Diagnostics To access HP Insight the instructions in the wizard to create a Recovery Disc Set. 4. Use Windows Explorer to search the Recovery Disc Set for the CD with the compaq\hpdiags - HP Dx2300 | Troubleshooting Guide - Page 8
. Refer to the Computer Setup (F10) Utility Guide for more information. 8. Select the appropriate language specific keyboard. 9. In the End User License Agreement page, click Agree if you agree with the terms. The HP name, asset tag, system serial number, and processor information. Communication-Shows - HP Dx2300 | Troubleshooting Guide - Page 9
testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. For executed, either Number of Loops or Total Test Time. When choosing to run the test over a specified number of loops, enter the number of loops to HP Insight Diagnostics 3 - HP Dx2300 | Troubleshooting Guide - Page 10
that have been executed, the number of times of execution, the number of times failed, and the an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The HP Insight a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter - HP Dx2300 | Troubleshooting Guide - Page 11
product number (for example, dx2400) in the text box and press the Enter key. 4. Select your specific computer model. 5. Select your OS. 6. Click the Diagnostic link. 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. NOTE: The download includes instructions on - HP Dx2300 | Troubleshooting Guide - Page 12
Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region - HP Dx2300 | Troubleshooting Guide - Page 13
try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information. ● Listen for a series of beeps from the - HP Dx2300 | Troubleshooting Guide - Page 14
, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. NOTE: For sales information and warranty upgrades (Care Packs), call - HP Dx2300 | Troubleshooting Guide - Page 15
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed and a single monitor, the monitor must be plugged - HP Dx2300 | Troubleshooting Guide - Page 16
minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider down and you will lose any unsaved data. 10 Chapter 2 Troubleshooting ENWW - HP Dx2300 | Troubleshooting Guide - Page 17
Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Cursor will - HP Dx2300 | Troubleshooting Guide - Page 18
has occurred and the computer is beeping a code. Solution Refer to Interpreting POST Audible Codes on page 14 to interpret the error code. 12 Chapter 2 Troubleshooting ENWW - HP Dx2300 | Troubleshooting Guide - Page 19
system, use the Add Hardware Wizard and follow the instructions that appear on the screen. WARNING! When the computer memory 1. modules were installed in the wrong location. Review the documentation that came with the system to determine Support. ENWW Solving Hardware Installation Problems 13 - HP Dx2300 | Troubleshooting Guide - Page 20
remove it to see if the problem remains. 4. Clear CMOS. 5. If the message disappears, there may be a problem with the expansion card. 6. Replace the system board. 5 short beeps followed by a three second pause BIOS recovery was successful No action required. 14 Chapter 2 Troubleshooting ENWW - HP Dx2300 | Troubleshooting Guide - Page 21
http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance
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Troubleshooting Guide - dx2390, dx2400, and
dx2450 Microtower Models
HP Compaq Business PCs