HP E24d User Guide

HP E24d Manual

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  • HP E24d | User Guide - Page 1
    User Guide
  • HP E24d | User Guide - Page 2
    to most models. Some features may not be available on your product. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Third Edition: March 2020 First Edition: October 2019 Document Part Number: L81745-003
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    provides technical specifications and information about monitor features, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious
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    iv About this guide
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    13 Installing a security cable ...15 Turning on the monitor ...15 HP watermark and image retention policy 16 Docking an HP notebook or desktop computer 16 Connecting a second computer to the monitor using the KVM Mode 17 2 Using the monitor ...19 Software and utilities ...19 The Information file
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    Dock mode ...27 Monitor mode ...27 Updating the docking monitor ...28 Downloading the HP firmware installer 28 3 Support and troubleshooting ...29 Solving common issues ...29 Contacting support ...30 Preparing to call technical support ...31 Locating the serial number and product number 31 4
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    HP links ...42 Contacting support ...42 vii
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    viii
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    The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: For the protection of the monitor, as well as appropriate and correctly sized furniture designed to properly support your monitor. WARNING! Monitors that are inappropriately situated on dressers, bookcases,
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    support for lower resolutions ● USB Type-C port for docking an HP notebook or HP desktop mini ● Single power button on the monitor to turn the monitor and access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product
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    console. (8) USB Type-C port Connects a USB Type-C cable to an HP notebook or desktop computer. Serves as a single connection for video, data to support USB Type-C DP Alt Mode and data and power delivery. (9) DisplayPort OUT connector Connects a DisplayPort cable to a secondary monitor for
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    default button functions. For a description of these functions, see Using the function buttons on page 21. (10) Power button (with power light) Monitor mode: Turns the monitor on or off. Dock mode: 1. When the computer is off, press the button to turn on the computer. 2. When the computer is
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    computer is in sleep mode. In Dock mode, the light is white when the computer is on, and blinking white when the monitor is in sleep mode. NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. Product features and components 5
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    , and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel
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    mounting solution is compliant with the VESA standard and is rated to support the weight of the monitor head. For best performance, use the power and video cables provided with the monitor. NOTE: This apparatus is intended to be supported by a UL-listed or CSA-listed wall-mount bracket. Removing the
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    head to a mounting device 1. Remove the four screws from the VESA holes located on the rear of the monitor head. 2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA screw holes
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    this section are included with the monitor. 1. Place the monitor in a convenient, well-ventilated location stand. 3. Connect a video cable. NOTE: The monitor automatically determines which inputs have valid video signals. Select rear of the monitor and the other end to the USB Type-C port on the
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    must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over the USB Type-C connector. The host device must also be compatible with USB Type-C, Thunderbolt-enabled ports. ● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor and the other
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    one end of a network cable to the network jack on the monitor and the other end to a network wall jack or router. the power cord to a grounded AC outlet and the other end to the power connector on the monitor. WARNING! To reduce the risk of electric shock or damage to the equipment: Do not disable
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    : You must connect the USB Type-C upstream cable from the source device (computer) to the rear of the monitor to enable the USB Type-A and USB Type-C downstream ports on the monitor. USB downstream ports can connect keyboards, webcams, phones, external hard drives, and practically anything that is
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    health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. 1. Tilt the monitor head forward or backward to set it to a comfortable eye level
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    from landscape to portrait orientation viewing to adapt to your application. a. Adjust the monitor to full height position and tilt the monitor head back to full tilt position (1). b. Pivot the monitor head clockwise or counter-clockwise 90° from landscape to portrait orientation (2). IMPORTANT: If
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    , and then select Menu Position. Installing a security cable You can secure the monitor to a fixed object with an optional security cable available from HP. Use the key provided to attach and remove the lock. Turning on the monitor 1. Press the power button on the computer to turn it on. 2. Press
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    when it is not in use or use the power management setting, if supported on your system, to turn off the monitor when the system is idle. Docking an HP notebook or desktop computer You can dock the computer to the monitor with a single USB Type-C connection. The USB Type-C port provides network, data
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    end of the HDMI cable to an HDMI port on the rear of the monitor and the other end to an HDMI port on the second computer. IMPORTANT: Management, select KVM Mode, and then select On. With two computers connected to one monitor and the KVM Mode option selected, the user can toggle back and forth from
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    is disconnected or powered off, the KVM Mode setting switches to the powered on second computer. When the first computer is reconnected to the monitor's E24d G4 Main USB-C port and powered on, the KVM Mode setting switches back to the first computer in approximately 10 seconds. If both computers are
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    the following files to your computer from http://www.hp.com/support: ● INF (Information) file ● ICM (Image Color Matching) files The Information file The INF file defines monitor resources used by Windows® operating systems to ensure monitor compatibility with the computer's graphics adapter. This
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    make adjustments in the OSD using the buttons at the bottom of the monitor's front bezel. To access the OSD menu and make adjustments: 1. If the monitor is not already on, press the power button to turn on the monitor. 2. Press the Menu button to open the OSD. 3. Use the three function buttons
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    (3) Color button Assignable function button Selects and adjusts the screen color. (4) Next Active Input button Assignable function button Switches the monitor's input source to the next active input. Reassigning the function buttons You can change the assignable function buttons from their
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    power mode setting To comply with international power standards, when the monitor is in sleep mode, the monitor's default setting is Power Saver mode. If your monitor supports Performance mode, then to keep the USB ports enabled when the monitor is in sleep mode, change the power mode setting from
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    in to Windows by using Windows Hello facial recognition ● Maintain conversation security ● Video conferencing NOTE: For video conferencing, connect the computer to the monitor and then select Display IR Camera from the video conferencing interface. When the camera is not in use, you can close the
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    Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to enroll your facial ID and set up a PIN. You can now use use the IR camera on the monitor to log in when using Windows Hello. NOTE: Windows Hello is only supported on the Windows 10 operating system. 24
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    Using Auto-Sleep Mode The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the computer signals low power mode (
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    graphics system. Check the manual that came with your graphics card for further information about its capabilities. NOTE: For optimal daisy chain performance on the 60.5 cm (23.8 in) monitor, HP recommends that you use an FHD monitor as the second monitor. For optimal daisy chain performance
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    a USB Type-C cable is connected to the computer and Alt mode is detected, the monitor switches to the Dock mode and the following features are activated. ● PXE boot ● MAC Address Pass Through TIP: Your computer might support MAC Address Pass Through from the on, off, sleep, or hibernation states, or
  • HP E24d | User Guide - Page 36
    Updating the docking monitor Downloading the HP firmware installer 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, and follow the on-screen instructions to find your docking monitor. 3. Follow the on-screen instructions to select and download the HP firmware installer. 4.
  • HP E24d | User Guide - Page 37
    Support and troubleshooting the Input menu. Set AutoSwitch Input to Off and manually select the input. or Replace the video card or monitor supports. Change the settings to a supported setting. See Preset display resolutions on page 35 for more information. The monitor does not enter The monitor
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    A microphone is connected to the docking monitor, but the docking station is not the support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting
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    Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions
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    this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider. ● Use only a power source and connection appropriate for this
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    may vary either higher or lower. For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs. 60.5 cm (23.8 in) model specifications Table A-1 60.5 cm (23.8 in
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    Table A-1 60.5 cm (23.8 in) model specifications (continued) Specification Measurement Typical settings Sleep Off 70 W 0.5 W 0.5 W USB Type-C power supply output 5 V DC, 5.0 A 9 V DC, 5.0 A 12 V DC, 5.0 A 15 V DC, 5.0 A 20 V DC, 5.0 A Input terminal One HDMI port, one DisplayPort connector,
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    Type-C port Preset display resolutions The following display resolutions are the most commonly used modes and are set as factory defaults. The monitor automatically recognizes these preset modes, and they will appear properly sized and centered on the screen. Table A-3 60.5 cm (23.8 in) preset
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    preset mode. If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display menu. You can make changes to any or all of these modes and save them in memory. The monitor automatically stores the new setting and then recognizes the new mode just as
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    the power light turns amber. When the monitor is in the reduced power state, the monitor uses < 0.5 W of power. There is a brief warm-up period before the monitor returns to its normal operating state. See the computer manual for instructions on setting energy saver features (sometimes called power
  • HP E24d | User Guide - Page 46
    establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and
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    to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting
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    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
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    list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP. Organizations ● American Association of People with Disabilities (AAPD) ●
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    Our contact webform HP comfort and safety guide HP public sector sales Contacting support NOTE: Support is in English only. ● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products: - Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday
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User Guide