HP ENVY 12-g000 Maintenance and Service Guide
HP ENVY 12-g000 Manual
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- HP ENVY 12-g000 | Maintenance and Service Guide - Page 1
HP ENVY x2 12 Detachable PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 2
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2018 Document Part Number: L18928-001 Product notice This user guide describes features - HP ENVY 12-g000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 12-g000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 12-g000 | Maintenance and Service Guide - Page 5
the keyboard softcover ...9 TouchPad ...9 Lights ...10 Special keys ...11 Action keys ...12 Top ...13 Bottom ...13 Rear ...14 Pen ...15 Labels ...16 Using a replacement preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...28 v - HP ENVY 12-g000 | Maintenance and Service Guide - Page 6
...29 Electrostatic discharge damage ...29 Packaging and transporting guidelines 30 Workstation guidelines 30 5 Removal and replacement procedures for Authorized Service Provider parts 32 Component replacement procedures ...32 Display assembly ...32 Mylar shield (WWAN models only) ...37 Thermal - HP ENVY 12-g000 | Maintenance and Service Guide - Page 7
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...78 Installing HP PC Hardware Diagnostics Windows 78 Using HP PC Hardware Diagnostics UEFI ...78 Starting HP PC Hardware Diagnostics UEFI 79 Downloading HP PC Hardware Diagnostics UEFI to a USB flash - HP ENVY 12-g000 | Maintenance and Service Guide - Page 8
Index ...91 viii - HP ENVY 12-g000 | Maintenance and Service Guide - Page 9
Graphics Panel Memory Storage Optical drive Audio Description HP ENVY x2 12 Detachable PC Model number: 12-g0xx Intel® Core™ i5-7Y54 1.2-GHz (turbo SoC) Y 1 chip series Internal graphics Intel HD Graphics 615 Support HD Decode, DX12, and HDMI 12.3-in, WUXGA+ (1920×1280), white light-emitting (WLED), - HP ENVY 12-g000 | Maintenance and Service Guide - Page 10
8265 802.11AC 2×2 WiFi + Bluetooth® 4.2 Combo Adapter (non-vPro) Compatible with Miracast-certified devices WiFi SAR enabled in BIOS Connected Standby support Wireless WAN Intel XMM 7360 LTE-Advanced Support LTE bands: LTE FDD: B1, B2, B3, B4, B5, B7, B8, B11, B12, B13, B17, B18, B19, B20, B21, B26 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 11
Keyboard/pointing devices Power requirements Security Operating system Serviceability Description POGO 10-pin soft keyboard docking connector USB Type-C ports: USB 3.1 Generation 1 ports (2) - Support power delivery - Support data transfer - Support HDMI 2.0 out up to 3840x2160 (60Hz) with HDCP - HP ENVY 12-g000 | Maintenance and Service Guide - Page 12
● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Controls speaker volume on the computer. Supports a wireless subscriber identity module (SIM) card. For SIM card installation steps, see Inserting a nano SIM card on page 17. Insert the removal tool - HP ENVY 12-g000 | Maintenance and Service Guide - Page 13
that store, manage, share, or access information. For installation instructions, see Using the microSD memory card reader on page 19. Insert Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When - HP ENVY 12-g000 | Maintenance and Service Guide - Page 14
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region, To access the user guides, select Start, select HP Help and Support, and then select HP Documentation. 6 Chapter 2 Getting to know your computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 15
Keyboard softcover Connecting the keyboard softcover ▲ Insert the rear camera into the hole of the keyboard softcover (1), adjust the keyboard softcover to create a stand (2), and then lower the computer (3) into the connectors of the keyboard softcover. Closing and opening the keyboard softcover 1. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 16
2. To open the keyboard softcover and use the computer, raise the top of the keyboard softcover (1), swing the bottom of the computer forward (2), and then connect the computer to the keyboard (3). 8 Chapter 2 Getting to know your computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 17
Removing the keyboard softcover 1. To remove the keyboard softcover, pull the keyboard softcover (1) away from the back of the computer. 2. Separate the computer (2) and keyboard softcover (3), and then lift the computer to remove it (4). TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad - HP ENVY 12-g000 | Maintenance and Service Guide - Page 18
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Getting to know your computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 19
Special keys Component (1) (2) (3) esc key fn key Windows® key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key - HP ENVY 12-g000 | Maintenance and Service Guide - Page 20
. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. 12 Chapter 2 Getting to know your computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 21
Top Component (1) (2) Internal microphones Power button Bottom Description Record sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button - HP ENVY 12-g000 | Maintenance and Service Guide - Page 22
Rear Component (1) Rear camera Description Allows you to video chat, record video, and record still images. 14 Chapter 2 Getting to know your computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 23
pen. Also refer to Pen & Windows Ink. 1. Select Start, and then select Settings. 2. Select Devices, select Pen & Windows Ink, and then follow the on-screen instructions. Pen 15 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 24
troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service before you contact support. Your service label will contain the - HP ENVY 12-g000 | Maintenance and Service Guide - Page 25
Using a nano SIM card (select products only) Select products support a wireless subscriber identity module (SIM) card. Inserting a nano SIM card CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 26
Removing a nano SIM card To remove a nano SIM card: 1. Position the computer display-side up on a flat surface. 2. Insert the removal tool or a small straightened paper clip (1) into the card tray access hole. 3. Press the tool or clip in gently until the card tray is ejected. 4. Remove the tray (2) - HP ENVY 12-g000 | Maintenance and Service Guide - Page 27
Using the microSD memory card reader Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are often used with digital cameras and smartphones as well as with other computers. Inserting a microSD memory card CAUTION: To prevent damage to a microSD memory - HP ENVY 12-g000 | Maintenance and Service Guide - Page 28
programs associated with the microSD memory card. 2. Select the Safely Remove Hardware and Eject Media icon the taskbar. Then follow the on-screen instructions. in the notification area, at the far right of 3. Place the computer display side up on a flat surface. 4. Insert the card removal tool - HP ENVY 12-g000 | Maintenance and Service Guide - Page 29
parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components 21 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 30
WWAN (includes WWAN antenna) L14767-001 (11) WWAN module, HP LT4210 LTE/HSPA+ with GPS (includes gasket and Mylar screw/POGO cover) L15398-005 (12) USB Type-C bracket, left (includes Mylar screw/POGO cover) L14780-001 (13) Left USB board (includes rubber, Mylar screw/POGO cover, bottom thermal - HP ENVY 12-g000 | Maintenance and Service Guide - Page 31
Item Component (19) P sensor (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) (20) Volume button board (includes cable and Mylar screw/POGO cover) (21) Solid-state drive cover (includes WLAN RF foil and Mylar screw/POGO cover) (22) Thermal solution ( - HP ENVY 12-g000 | Maintenance and Service Guide - Page 32
Cables Item Component (1) WLAN antenna kit (2) P sensor cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) (3) Infrared camera LED board cable (includes Mylar screw/POGO cover) (4) Left USB board cable (includes Mylar screw/POGO cover, bottom - HP ENVY 12-g000 | Maintenance and Service Guide - Page 33
number (11) Audio jack cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, L14769-001 and thermal grease) (12) POGO (keyboard) pin connector cable (includes Mylar screw/POGO cover, bottom thermal Mylar, L14776-001 side thermal Mylar, and thermal grease) Miscellaneous - HP ENVY 12-g000 | Maintenance and Service Guide - Page 34
Component Spare part number Pen tip, Cadillac L04536-001 Pen tip, Impreza L04536-002 Hub, USB Type-C to USB Type-A 916838-001 Hub, USB Type-C to Multi Port Hub 919666-001 SD card tray L14779-001 SIM card tray L14790-001 Brackets Volume button board bracket (includes Mylar screw/POGO - HP ENVY 12-g000 | Maintenance and Service Guide - Page 35
● Phillips P0 screw driver ● Phillips P1 screw driver ● Plastic, non-marking tools Service considerations The following sections include some of the considerations that you must keep in mind during parts. Apply pressure only at the points designated in the maintenance instructions. Tools required 27 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 12-g000 | Maintenance and Service Guide - Page 37
from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 38
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 12-g000 | Maintenance and Service Guide - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 12-g000 | Maintenance and Service Guide - Page 40
and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 30 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 41
2. Use a thin, plastic tool to remove the Mylar screw/POGO cover (1), and then remove the four Phillips M 1.6×2.5 screws from the bottom of the display (2). 3. Remove the suction cups. CAUTION: Before releasing the display panel assembly, make sure the work surface is clear of tools, screws, and any - HP ENVY 12-g000 | Maintenance and Service Guide - Page 42
into place in the tablet (2). 3. Press the bottom, right of the display into place in the tablet (3). 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 43
4. Work from the outside in on both sides of the bottom of the display (4)(5), pressing the display into the tablet until it snaps into place. 5. Install the four screws (1), and then replace the Mylar screw/POGO cover (2). Component replacement procedures 35 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 44
spare part kit L21710-001 as shown in the following illustration. (1): 35 mm x 3 mm (2): 35 mm x 3 mm 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 45
Mylar shield (WWAN models only) Description Mylar shielding foil kit (for use only in models with a WWAN module) Spare part number L14793-001 Before removing the Mylar shield, follow these steps: 1. Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the - HP ENVY 12-g000 | Maintenance and Service Guide - Page 46
material is included with the thermal solution and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink (2) that services it. 38 Chapter 5 Removal and replacement procedures for Authorized - HP ENVY 12-g000 | Maintenance and Service Guide - Page 47
Reverse this procedure to install the thermal solution. Component replacement procedures 39 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 48
secures each USB Type-C port bracket to the tablet, and the lift the brackets from the tablet (2). 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 49
4. Remove the two Phillips PM2.0×2.5 screws (3) that secure the battery to the tablet, and the remove the battery from the tablet (4). Reverse this procedure to install the battery. Component replacement procedures 41 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 50
(2) that secures the drive shield to the tablet. 3. Lift the shield from on top of the drive (3). 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 51
4. Lift the top of the drive, and then pull the drive out of the connector (4). NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to install the solid-state drive. Component replacement procedures 43 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 52
module to the computer. (The edge of the module opposite the slot rises away from the computer.) 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 53
4. Remove the WWAN module (4) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna - HP ENVY 12-g000 | Maintenance and Service Guide - Page 54
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 55
Cameras Description Infrared camera (include Mylar screw/POGO cover) Front-facing camera (include Mylar screw/POGO cover) Rear-facing camera (include Mylar screw/POGO cover) Spare part number L14772-001 L14773-001 L14774-001 Before removing the cameras, follow these steps: 1. Shut down the tablet. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 56
attached to the tablet with double-sided adhesive.) 4. Remove the infrared camera (3). Remove the front-facing camera: 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 57
1. Release the ZIF connector (1) to which the front-facing webcam cable is connected, and then disconnect the front-facing camera cable from the system board. 2. Detach the front-facing camera (2) from the tablet. (The front-facing camera is attached to the tablet with double-sided adhesive.) 3. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 58
tablet with double-sided adhesive.) 4. Remove the rear-facing camera (3). Reverse this procedure to install the camera. 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 59
Volume button board and cable Description Volume button board (includes Mylar screw/POGO cover) Volume button board bracket (includes Mylar screw/POGO cover) Spare part number L14760-001 L14761-001 Before removing the volume button board, follow these steps: 1. Shut down the tablet. If you are - HP ENVY 12-g000 | Maintenance and Service Guide - Page 60
and cable assembly out of the tablet (3). Reverse this procedure to install the power board and cable. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 61
Display and touch cables Description Display panel cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) Spare part number L14775-001 Before disconnecting the display and touch cables, follow these steps: 1. Shut down the tablet. If you are unsure - HP ENVY 12-g000 | Maintenance and Service Guide - Page 62
: (1): Audio jack cable (2): USB Type-C cable, right (3): Display (LVDS) cable (4): POGO (keyboard) cable (5): USB Type-C cable, left 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 63
Left USB board Description Left USB board (includes rubber, Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) Left USB board cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) Left USB board bracket (includes - HP ENVY 12-g000 | Maintenance and Service Guide - Page 64
3. Lift the board out of the tablet (3). 4. Remove the left USB board. Reverse this procedure to install the left USB board. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 65
Audio jack and cable Description Audio jack and cable (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) Spare part number L14769-001 Before removing the audio jack, follow these steps: 1. Shut down the tablet. If you are unsure whether the tablet is - HP ENVY 12-g000 | Maintenance and Service Guide - Page 66
the cable from the board (1). 2. Remove the Phillips M2.0×2.0 screw (2) that secures the board to the tablet. 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 67
3. Lift the board out of the tablet (3). 4. Remove the right USB board. Reverse this procedure to install the right USB board. Component replacement procedures 59 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 68
cable (3). 4. Remove the POGO pin connector cable. Reverse this procedure to install the POGO pin connector cable. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 69
System board NOTE: All system board spare part kits include replacement thermal material, Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating - HP ENVY 12-g000 | Maintenance and Service Guide - Page 70
terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal. (10) Front-facing camera cable (11) IR camera cable (12) Rear-facing camera cable (13) Front-facing camera LED cable (14) P sensor cable (15) Right speaker cable 62 Chapter 5 Removal and replacement procedures - HP ENVY 12-g000 | Maintenance and Service Guide - Page 71
2. Remove the SIM card tray by inserting a paper clip or similar thin tool into the release hole (1), and then pulling the tray out of the slot (2). 3. Remove the SD card slot tray by inserting a paper clip or similar thin tool into the release hole (1), and then pulling the tray out of the slot - HP ENVY 12-g000 | Maintenance and Service Guide - Page 72
following image. (1): 156 mm x 3 mm (2): 87 mm x 3 mm (3): 22 mm x 3 mm (4): 36 mm x 3 mm (5): 11 mm x 2.5 mm 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 73
WLAN antennas Description Spare part number WLAN Antenna Kit (includes main and aux antennas and cables, Mylar screw/POGO cover, thermal shield L14787-001 bottom Mylar, thermal shield side Mylar (2), and thermal grease) Before removing the WLAN antenna, follow these steps: 1. Shut down the - HP ENVY 12-g000 | Maintenance and Service Guide - Page 74
WLAN antenna off the speaker (2). 3. Right WLAN antenna: Remove the right WLAN antenna from the right speaker: 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 75
a. Disconnect the antenna cable from the WLAN module (1). b. Peel the antenna off the speaker (2) Reverse this procedure to install the WLAN antennas. Component replacement procedures 67 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 76
each speaker (2). 3. Unroute the speaker cable from under the cameras and routing path under the right speaker (3). 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 77
4. Remove the speakers (4). Reverse this procedure to install the speakers. When installing the speakers, be sure to attach the Mylar pieces as shown in the following illustration. (1): Left speaker (2): Right speaker Component replacement procedures 69 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 78
) Remove the WWAN antennas from the speakers: ▲ Peel the right (1) and left (2) WWAN antennas off the speakers. 70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 79
Reverse this procedure to install the WWAN antennas. Infrared camera LED board Description Infrared camera LED board (includes sponge and Mylar screw/POGO cover) Infrared camera LED board cable (includes Mylar screw/POGO cover) Spare part number L14756-001 L14757-001 Before removing the infrared - HP ENVY 12-g000 | Maintenance and Service Guide - Page 80
2. Lift the board to disengage the adhesive that secures it to the tablet, and then remove the board from the tablet (2). Reverse this procedure to install the infrared camera LED board. 72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 81
P sensor Description P sensor (includes Mylar screw/POGO cover, bottom thermal Mylar, side thermal Mylar, and thermal grease) Spare part number L14798-001 Before removing the P sensor, follow these steps: 1. Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn - HP ENVY 12-g000 | Maintenance and Service Guide - Page 82
3. Peel the middle of the P sensor, and then remove it from the tablet (3). Reverse this procedure to install the P sensor. 74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 12-g000 | Maintenance and Service Guide - Page 83
information regarding installing and troubleshooting the file. Determining the options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a - HP ENVY 12-g000 | Maintenance and Service Guide - Page 84
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 12-g000 | Maintenance and Service Guide - Page 85
Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer - HP ENVY 12-g000 | Maintenance and Service Guide - Page 86
, double- click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code. NOTE: To start - HP ENVY 12-g000 | Maintenance and Service Guide - Page 87
The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics - HP ENVY 12-g000 | Maintenance and Service Guide - Page 88
name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, enter the product name or number, select operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. - HP ENVY 12-g000 | Maintenance and Service Guide - Page 89
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 81 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 90
10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this - HP ENVY 12-g000 | Maintenance and Service Guide - Page 91
, and then select This PC. NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Using Windows tools 83 - HP ENVY 12-g000 | Maintenance and Service Guide - Page 92
to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following: ● Only one set of - HP ENVY 12-g000 | Maintenance and Service Guide - Page 93
Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and the original factory state: ● Resolving problems with preinstalled applications or drivers-To correct a problem with a preinstalled application or driver: - HP ENVY 12-g000 | Maintenance and Service Guide - Page 94
contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. NOTE: If your - HP ENVY 12-g000 | Maintenance and Service Guide - Page 95
and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to - HP ENVY 12-g000 | Maintenance and Service Guide - Page 96
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 12-g000 | Maintenance and Service Guide - Page 97
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings ( - HP ENVY 12-g000 | Maintenance and Service Guide - Page 98
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 12-g000 | Maintenance and Service Guide - Page 99
number 25 action keys identifying 11 using 12 airplane mode key 12 antenna removal 65 spare part number 22, computer components 21 connector, power 4, 5 connectors, service considerations 28 D display and touch cables removal 53 Recovery Manager correcting boot problems 87 starting 86 HP Recovery media recovery - HP ENVY 12-g000 | Maintenance and Service Guide - Page 100
part numbers 25 keys action 11 airplane mode 12 esc 11 fn 11 Windows 11 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 left speaker 85 media 86 starting 86 supported discs 84 system 85 USB flash drive 86 using HP Recovery media 84 92 Index - HP ENVY 12-g000 | Maintenance and Service Guide - Page 101
number, computer 16 service considerations cables 28 connectors 28 plastic parts 27 service labels, locating 16 serviceability, product description 3 identifying 6 removal 68 spare part numbers 68 special keys, using 11 supported discs, recovery 84 system board removal 61 spare part numbers 22, 61
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 |
HP ENVY x2 12 Detachable PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.