HP ENVY 13-ab000 User Guide

HP ENVY 13-ab000 Manual

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  • HP ENVY 13-ab000 | User Guide - Page 1
    User Guide
  • HP ENVY 13-ab000 | User Guide - Page 2
    ://www.microsoft.com for details. To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    11 Using the action keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using
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    exiting Sleep 28 Manually initiating and exiting Hibernation (select products only 28 Setting password protection on wakeup (exiting Sleep or Hibernation 28 Using HP Fast Charge 31 Running on AC power ...31 Troubleshooting power problems ...32 Shutting down (turning off) the computer ...32 viii
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    ) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring, and recovering ...46 Creating recovery media and
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    the computer boot order 50 Removing the HP Recovery partition (select products only 51 12 Specifications ...52 Input power ...52 Operating environment ...52 13 Electrostatic Discharge ...54 14 Accessibility ...55 Supported assistive technologies ...55 Contacting support ...55 Index ...56 x
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    with your computer, and where to find additional HP resources. Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games 2. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen.
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    . Resource Contents Setup Instructions ● Overview of computer setup and features HP support For HP support, go to http://www.hp.com/support. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Safety & Comfort Guide To access this guide: ▲ Select the
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    to the Internet to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    Right side Component (1) (2) USB 3.x port USB 3.x port with HP Sleep and Charge (3) HDMI port (4) AC adapter and battery light (5) Power connector Description Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
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    information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers
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    regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display 7
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    Top TouchPad Component (1) Fingerprint reader (select products only) (2) TouchPad zone (3) Left TouchPad button (4) Right TouchPad button Description Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint reader, tap the upper-left corner of the
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    Lights Component (1) (2) (3) (4) Power light Mute light Caps lock light Fingerprint reader light (select products only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded
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    Button and speakers Component (1) Power button (2) Speakers (2) 10 Chapter 2 Getting to know your computer Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key. Opens the Start menu. NOTE: Pressing the Windows key again will
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    Using the action keys ● An action key performs an assigned function. ● The icon on each action key illustrates the function for that key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness
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    Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the
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    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. Type control panel in the
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    allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your
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    box, and then make the selection for location. 2. Follow the on-screen instructions for using location settings. For more information, see the Get started app. ▲ electronic devices such as the following: ● Computers (desktop, notebook) ● Phones (cellular, cordless, smartphone) ● Imaging devices
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. 18 Chapter 3 Connecting to a
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    and Support, and then select HP Documentation. You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using the camera
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    TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. 20 Chapter 4 Enjoying entertainment features
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    TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate
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    Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. 22 Chapter 4 Enjoying entertainment features
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    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use a keyboard and optional mouse (mouse purchased separately) ● Use the on-screen keyboard (select
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. ● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open
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    . Using the on-screen keyboard (select products only) The computer has an on-screen keyboard that can be displayed when you are in tablet or notebook mode. 1. To display the on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar. 2. Begin typing. To
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    from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
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    or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer and then connect the AC adapter to your
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    the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery
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    or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (
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    Shut down the computer under any of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for an
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    the taskbar search box, and then select Free up disk space by deleting unnecessary files. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and
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    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
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    Setup Utility, your computer must be in notebook mode and you must use the keyboard attached to your notebook. The on-screen keyboard, which displays 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Windows Hello (
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    . For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and
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    . 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets
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    your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    . This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on
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    - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB
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    , and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions
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    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
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    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
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    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
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    change the computer boot order. See Changing the computer boot order on page 50. 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where
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    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 51
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    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
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    Factor Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to 40,000 ft
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep If you remove a component, place it in an electrostatic-safe container. 54 Chapter 13 Electrostatic Discharge
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    designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
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    computer 35 cleaning your computer 35 components bottom 13 display 7 left side 6 right side HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP
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    Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 lights AC adapter and HP Recovery Manager 48 media 49 starting 49 supported discs 47 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP
  • HP ENVY 13-ab000 | User Guide - Page 68
    16 U unresponsive system 32 updating programs and drivers 35 USB 3.x port with HP Sleep and Charge, identifying 5 USB 3.x port, identifying 5 USB Type-C keyboard and optional mouse 26 using the TouchPad 23 V vents, identifying 13 video 20 W Windows system restore point 46, 47 Windows Hello using
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User Guide