HP ENVY 13-ab000 Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO
HP ENVY 13-ab000 Manual
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- HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 1
HP Envy Notebook PC (model numbers 13ab001 through 13-ab099; CTO model number 13t-ab000) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 2
SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 4
iv Safety warning notice - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 5
side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Keys ...11 Bottom ...12 3 Illustrated parts catalog ...13 Service label ...13 Computer major components ...15 Display components ...19 Miscellaneous parts ...21 4 Removal and replacement preliminary requirements 22 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 6
...52 Updating Setup Utility (BIOS) ...52 Determining the BIOS version ...52 Downloading a BIOS update ...53 7 Using HP PC Hardware Diagnostics (UEFI) ...54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 8 Specifications ...56 Computer specifications ...56 9 Backing up, restoring - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 7
11 Recycling ...66 Index ...67 vii - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 8
viii - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 9
drive Audio and video Description HP Envy Notebook PC (model numbers 13-ab001 through 13-ab099; CTO model number 13t-ab000) ● Intel® Core™ i7 nits, 72% color gamut, 16:9 ultra wide aspect ratio Support for LPDDR3-1866 dual channel Support for up to 16-GB maximum system memory in the following - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 10
Wireless External media cards Ports Keyboard/pointing devices Power requirements Security Operating system Description Support for Windows Hello Bang & Olufsen for Envy Dual speakers Support for HP Audio Boost (Smart Amp - Realtek 3258) Integrated dual-array microphones with appropriate beam - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 11
Language Edition CPPP ● Windows 10 Home High End China Language Edition CPPP ● Windows 10 Home Single Language Edition SEAP ● Windows 10 Home High End SEAP Serviceability End user replaceable part: AC adapter 3 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 12
2 External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 13
Right side Component (1) (2) USB 3.x port USB 3.x port with HP Sleep and Charge (3) HDMI port (4) AC adapter and battery light (5) Power connector Description Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 14
information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 15
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display 7 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 16
Top TouchPad Component (1) Fingerprint reader (select products only) (2) TouchPad zone (3) Left TouchPad button (4) Right TouchPad button Description Allows a fingerprint logon to Windows, instead of a password logon. ▲ To use the fingerprint reader, tap the upper-left corner of the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 17
Lights Component (1) (2) (3) (4) Power light Mute light Caps lock light Fingerprint reader light (select products only) Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 18
Button and speakers Component (1) Power button (2) Speakers (2) 10 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key. Opens the Start menu. NOTE: Pressing the Windows key again will - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 20
Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 External component - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 21
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support service - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 22
Component (1) HP product name (select products only) (2) Model name (select products only) (3) Product number (4) Serial number (5) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 23
Computer major components Computer major components 15 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 24
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 19. Keyboard/top cover (includes backlight cable and keyboard cable): For use in - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 25
256-GB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 847109-013 128-GB, M.2 2280, SATA-3 solid-state drive 827560-029 (12) System board spacer (included in the Plastics Kit, spare part number 909633-001) (13) USB bracket (not spared separately, spared only with computer - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 26
Item (15) (16) (17) (18) (19) (20) Component Spare part number WLAN module: Intel Dual Band Wireless-AC 8265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 910264-855 vPRO) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 793840-005 vPRO) Battery - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 27
Spare part number (1) Display panel assembly (includes display bezel, display panel, and 3 display panel support brackets): 13.3-in, QHD+, BrightView, UWVA, TouchScreen display panel assembly 909632-001 13.3-in, QHD+, BrightView, UWVA, non-TouchScreen display panel assembly 912753-001 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 28
Item (4) (5) (6) (7) Component Spare part number For use only with FHD non-TouchScreen display panel assembly with spare part number 912754-001 909627-001 For use only with FHD non-TouchScreen display panel assembly with spare part number 913673-001 913674-001 TouchScreen board (includes - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 29
AC adapter (non-PFC, 4.5-mm, with mount) HP adapters: HP duck head adapter for use in South Korea HP duck head adapter for use in the United States HP HDMI-to-VGA adapter HP USB-to-Gigabit RJ45 adapter HP external DVD±RW DL SuperMulti Drive HP USB-A-to-USB-C adapter Power cord (C5, 1.00-m): For - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 30
● Magnetic screw driver ● Phillips P0 screw driver ● Torx5 screw driver Service considerations The following sections include some of the considerations that you must keep in only at the points designated in the maintenance instructions. 22 Chapter 4 Removal and replacement preliminary requirements - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 31
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 23 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 32
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 33
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 34
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 35
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. See Service label on page 13 for details. This chapter provides removal and replacement procedures. There are as many as 53 screws that must be - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 36
3. Remove the two Torx5 M2.0×3.3 screws (1) and the two Torx5 M2.0×6.3 screws (2) that secure the bottom cover to the computer. 4. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. 5. Release the rear edge of the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 37
Battery Description 3-cell, 57-WHr, 5.02-AHr, Li-ion battery (includes cable) Spare part number 901345-855 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 38
Speakers Description Speakers (includes cables and left and right speakers) Spare part number 909638-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 39
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 40
NOTE: The wireless antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The wireless antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal. 2. Remove the Phillips PM2.0×3.2 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 41
-state drive Description 1-TB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 512-GB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 256-GB, M.2 2280, PCIE, 3×4 SS NVMe solid-state drive supporting TLC CN 128-GB, M.2 2280, SATA-3 solid-state drive Spare part number - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 42
Fans Description Fan, left (includes cable) Fan, right (includes cable) Spare part number 909629-001 856230-001 Before removing either of the fans, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 43
Power connector cable Description Power connector cable Spare part number 808155-017 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 44
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 45
7. Remove the five Phillips PM2.5×4.1 screws (3) that secure the display assembly to the keyboard/ top cover. 8. Release the display hinges (1) by swinging them up and back as far as they will go. 9. Swing the front edge of the keyboard/top cover (2) up and back until it rests at an angle. 10. Slide - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 46
panel assembly (1) and swing the assembly up and forward until it rests upside down in front of the display back cover. d. Release the adhesive support strip (2) that secures the display panel cable to the display panel. e. Disconnect the display panel cable (3) from the display panel. 38 Chapter - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 47
g. Remove the display panel assembly. The display panel assembly is available using the following spare part numbers: ● 909632-001 - 13.3-in, QHD+, BrightView, UWVA, TouchScreen display panel assembly ● 912753-001 - 13.3-in, QHD+, BrightView, UWVA, non-TouchScreen display panel assembly ● 912755-001 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 48
back cover with double-sided adhesive.) e. Remove the TouchScreen board. The TouchScreen board is available using spare part number 909745-001. 13. If it is necessary to replace the webcam/microphone module: a. Remove the display panel assembly. b. Detach the webcam/microphone module (1) from - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 49
the display right hinge. c. Remove the Phillips PM1.5×2.4 screw (1) that secures the vertical support bracket to the display back cover. d. Release the retention tape (2) that secures the vertical support bracket and the wireless auxiliary antenna cable to the display back cover. e. Remove the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 50
auxiliary antenna cable and transceiver. c. Remove the two Phillips PM1.5×2.4 screws (1) that secure the horizontal support bracket to the display back cover. d. Remove the horizontal support bracket (2). e. Detach the wireless main antenna transceiver (3) from the display back cover. (The wireless - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 51
panel cable: a. Remove the display panel assembly. b. Remove the display left hinge. c. Remove the three Phillips PM1.5×2.4 screws (1) that secure the horizontal support bracket and the vertical support bracket to the display back cover. d. Release the retention tape (2) that secures the vertical - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 52
● 912319-001 - For use only with UHD non-TouchScreen display panel assembly with spare part number 912755-001 ● 909627-001 - For use only with FHD non-TouchScreen display panel assembly with spare part number 912754-001 ● 913674-001 - For use only on computer models equipped with a FHD display panel - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 53
3. Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is secured to the keyboard/top cover at three locations with double-sided adhesive.) 4. Remove the TouchPad cable. Reverse this procedure to install the TouchPad cable. TouchPad Description For use only on computer - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 54
5. Remove the TouchPad (5). Reverse this procedure to install the TouchPad. RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 909636-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 55
2. Detach the RTC battery (3) from the keyboard/top cover. (The RTC battery is secured to the keyboard/ top cover with double-sided adhesive.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. System board NOTE: The system board spare part kit includes the processor, a - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 56
Description Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W), 4-GB of system memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15 W), 4-GB - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 57
2. Remove the three Phillips PM2.5×4.1 screws (1) that secure the power connector cable bracket to the keyboard/top cover. 3. Remove the power connector cable bracket (2). 4. Remove the Phillips PM2.0×3.2 screw (3) that secures the battery spacer to the keyboard/top cover. 5. Remove the battery - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 58
11. Lift the rear edge of the system board (2) until it rests at an angle. 12. Remove the system board (3) by sliding it up and back at an angle. Reverse this procedure to install the system board. Heat sink Description Heat sink (includes replacement thermal material) Spare part number 909744-001 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 59
sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 51 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 60
your computer must be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup Utility ( HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 61
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 62
. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn on - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 63
- Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 64
from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 65
Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 66
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 67
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 68
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 69
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 70
keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on you want to boot. 4. Follow the on-screen instructions. 62 Chapter 9 Backing up, restoring, and recovering - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 71
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 63 - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 72
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 73
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 74
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 75
27 spare part number 18, 27 buttons power 10 TouchPad 8 C cables, service considerations 23 camera 7 camera light 7 caps lock light 9 chipset, product HP PC Hardware Diagnostics (UEFI) using 54 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media creating 58 recovery 61 HP - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 76
power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1 wireless 2 product name 1 product name and number 13 R recover options 60 recovery discs 59, 61 HP Recovery Manager 60 media 61 starting 61 supported discs 59 system 60 USB flash drive - HP ENVY 13-ab000 | Envy Notebook PC model numbers 13-ab001 through 13-ab099; CTO - Page 77
removal 30 spare part number 18, 30 specifications 56 supported discs, recovery 59 system board removal 47 spare 40 transporting guidelines 25 traveling with the computer 14 U USB 3.x port 5 USB 3.x port with HP Sleep and Charge 5 USB bracket, removal 36 USB Type-C charging port 6 USB-A-to-USB-C
HP Envy Notebook PC (model numbers 13-
ab001 through 13-ab099; CTO model
number 13t-ab000)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.