HP ENVY 13-ay0000 Maintenance and Service Guide
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- HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide HP ENVY x360 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 2
updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 5
and fingerprint reader ...10 Special keys ...11 Bottom ...12 Labels ...13 3 Illustrated parts catalog ...15 Computer major components ...16 Display and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ... - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 6
...66 Downloading a BIOS update ...66 Changing the boot order using the f9 prompt 67 TPM BIOS settings (select products only) ...67 Using HP Sure Start (select products only) ...68 7 Backing up, restoring, and recovering ...69 Backing up information and creating recovery media ...69 Using Windows - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 7
Windows by product name or number (select products only) ...73 Installing HP PC Hardware Diagnostics Windows 73 Using HP PC Hardware Diagnostics UEFI ...73 Starting HP PC Hardware Diagnostics UEFI 74 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 74 Downloading the latest - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 8
viii - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 9
Product description Table 1-1 Product description Category Description Product Name HP ENVY x360 13 Convertible PC Processor ● AMD® Ryzen7-4700U 2.0 GHz nits Memory Support for DDR4-3200, 1.2 V, nonupgradeable, onboard system memory in 16 GB and 8 GB configurations Storage Support for the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 10
: ● Clickpad with image sensor ● Multitouch gestures enabled ● Support Modern Trackpad Gestures ● Taps enabled as default ● Precision Touchpad Supported Power requirements Support for a 3 cell, 51 WHr, 4.45 AHr, Li-ion battery Support for 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 11
Home 64 bit Plus Single Language India Market PPP ● Windows 10 Home 64 bit Plus Single Language Indonesia Market PPP ● Windows 10 Professional 64 bit Serviceability End user replaceable parts: AC adapter 3 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 12
2 Components The computer features top-rated components. This chapter provides details about these components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 13
Right side Table 2-1 Right-side components and their descriptions Component (1) Memory card reader (2) USB SuperSpeed port with HP Sleep and Charge (3) AC adapter and battery light (4) Power connector Description Reads optional memory cards that enable you to store, manage, share, or - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 14
Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 15
, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 16
Keyboard area Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 17
Lights Table 2-5 Light components and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Camera privacy light (5) Power light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 18
Power button and fingerprint reader Table 2-6 Power button and fingerprint reader components and their descriptions Component Description (1) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. ▲ Touch a finger to the fingerprint reader. IMPORTANT: To prevent - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 19
Special keys Table 2-7 Special key components and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Fingerprint reader (6) Camera privacy switch Description Displays system information when pressed in combination with the fn key. Executes specific - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 20
Table 2-7 Special key components and their descriptions (continued) Component Description If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. Bottom Table 2-8 Bottom components and - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 21
might need when you troubleshoot system problems or travel internationally with the support. The service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on the computer. Table 2-9 Service label components Component (1) HP - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 22
Table 2-10 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 23
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. 15 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 24
Computer major components Table 3-1 Major component spare part information Item Component Spare part number (1) Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display components on page - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 25
Table 3-1 Major component spare part information (continued) Item Component Spare part number For use only on computer models equipped with a display assembly with privacy filter: For use in Belgium L94516-A41 For use in Canada L94516-DB1 For use in the Czech Republic and Slovakia L94516- - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 26
Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Germany L94515-041 For use in Greece L94515-151 For use in Hungary L94515-211 For use in Israel L94515-BB1 For use in Italy L94515-061 For use in Japan L94515-291 For use in Latin - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 27
Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Latin America L94517-161 For use in the Netherlands L94517-B31 For use in Portugal L94517-131 For use in Russia L94517-251 For use in Saudi Arabia L94517-171 For use in South Korea - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 28
Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Spain L94518-071 For use in Switzerland L94518-BG1 For use in Taiwan L94518-AB1 For use in Thailand L94518-281 For use in Turkey L94518-141 For use in the Ukraine L94518-BD1 For - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 29
Item Component Equipped with an AMD Ryzen3 4300U processor and 8 GB of system memory (12) Heat sink (includes replacement thermal material) (13) Fan (includes cable) (14) Infrared board Infrared board cable (not illustrated) (15) Bottom cover Bottom cover adhesive tape (not illustrated - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 30
in, FHD, 1000 nit touchscreen display panel assembly with privacy filter L94495-001 13.3 in, FHD, 400 nit touchscreen display panel assembly L94494-001 13.3 in, FHD, 300 nit touchscreen display panel assembly L94493-001 (2) Display panel cable: For use only on computer models equipped with - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 31
C5 AC adapter for use only in Japan Adapter: HP Elite USB-C MultiPort Hub HP USB-to-Gigabit RJ45 adapter HP USB-C-to-HDMI-2.0 adapter HP USB-C-to-MultiPort hub HP USB-C-to-RJ45 adapter HP USB-C-to-USB-A dongle HP USB-C-to-USB-A hub HP USB-C-to-VGA adapter HP USB external DVD-RW Drive Pen (Zenvo pen - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 32
Table 3-3 Miscellaneous spare part information (continued) Component For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Screw Kit Stylus (Sunwoda stylus active pen): In dark ash silver finish In natural silver finish Spare part number L22324-001 L22329-001 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 33
excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 34
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 35
Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from polystyrene foam Removing bubble pack from PCB Packing - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 36
and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: ● Antistatic tape - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 37
The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 38
improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 45 screws that - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 39
6. Remove the three Phillips M2.5×5.3 screws (2) and the two Torx5 M2.0×2.7 screws (3) that secure the bottom cover to the keyboard/top cover. 7. Use a case utility tool or similar thin plastic tool (1) to separate the front edge of the bottom cover (2) from the keyboard/top cover. 8. Remove the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 40
Reverse this procedure to install the bottom cover. 32 Chapter 5 Removal and replacement procedures - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 41
Battery Table 5-2 Battery spare part information Description Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) Spare part number L77034-005 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 42
country or region. If the module is replaced and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 43
3. Disconnect the WLAN antenna cables (2) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module #2/Aux terminal. 4. Remove the Phillips M2.0×3.0 screw (3) that secures the WLAN - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 44
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 45
4. Remove the solid-state drive shield (3). 5. Remove the solid-state drive by sliding it away from the slot at an angle. Reverse this procedure to install the solid-state drive. Component replacement procedures 37 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 46
Fan Table 5-5 Fan spare part information Description Fan (includes cable) Spare part number L94511-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 47
5. Remove the fan (4). Reverse this procedure to install the fan. Component replacement procedures 39 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 48
Display assembly NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 49
7. Release the display panel cable from the retention clip (6) built into the keyboard/top cover. Component replacement procedures 41 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 50
8. Remove the four Phillips M2.5×5.3 screws that secure the display assembly to the keyboard/top cover. 9. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly. (The keyboard/top cover disengages from the display assembly hinges.) 10. Separate the keyboard/top - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 51
a. Position the display panel assembly with the panel facing down and the bottom edge of the assembly toward you. b. Attach two suction cups (1) to the display assembly as shown in the following illustration. c. Secure the suction cups to the display assembly by swinging the handles (2) into - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 52
is available using the following spare part numbers: ● L94495-001 - 13.3 in, FHD, 1000 nit touchscreen display panel assembly with privacy filter ● L94494-001 - 13.3 in, FHD, 400 nit touchscreen display panel assembly ● L94493-001 - 13.3 in, FHD, 300 nit touchscreen display panel assembly 44 Chapter - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 53
12. If it is necessary to replace the webcam/microphone module or touch control board cable, follow these steps: a. Remove the display panel assembly. b. Disconnect the touch control board cables from the touch control board (two locations) (1). c. Detach the touch control board cable (2) from the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 54
d. Detach the webcam/microphone module (3) from the display back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) e. Remove the webcam/microphone module and touch control board cable. f. Position the webcam/microphone module and touch control - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 55
/microphone module is available using spare part number L94505-001. The touch control board cable is available using spare part number L94500-001. 13. If it is necessary to replace the touch control board, follow these steps: a. Remove the display panel assembly. b. Disconnect the webcam/microphone - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 56
follow these steps: a. Remove the display panel assembly. b. Release the grounding strip (1) that secures the display panel cable to the display panel. c. Release the adhesive support strip (2) that secures the display panel cable to the display panel. 48 Chapter 5 Removal and replacement procedures - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 57
d. Disconnect the display panel cable (3) from the display panel. e. Remove the display panel cable. The display panel cable is available using spare part numbers L94502-001 (for use only on computer models equipped with a display panel assembly with a privacy filter) and L94501-001 (for use only on - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 58
d. Remove the hinges (3). The display hinges are available using spare part number L94499-001. 16. If it is necessary to replace the display hinge covers, follow these steps: a. Remove the display panel assembly. b. Remove the display hinges. c. Remove the two Phillips M2.0×4.1 screws (1) that - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 59
a. Remove the display panel assembly. b. Remove the display right hinge. c. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided tape.) d. Release the antenna cables from the routing channels (2) - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 60
Power connector cable Table 5-6 Power connector cable spare part information Description Power connector cable Spare part number L94512-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 61
Speakers Table 5-7 Speakers spare part information Description Speakers (include left and right speakers, cables, and 2 rubber isolators) Spare part number L94513-001 Before removing the speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 62
4. Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the four rubber isolators (5). The absence of or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. 54 Chapter 5 Removal and replacement - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 63
Touchpad cable Table 5-8 Touchpad cable spare part information Description Touchpad cable Spare part number L94509-001 Before removing the touchpad cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 64
Touchpad Table 5-9 Touchpad spare part information Description Touchpad Spare part number L94508-001 Before removing the touchpad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 65
6. Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. Component replacement procedures 57 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 66
System board NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory, onboard system memory, replacement thermal material, and the Windows 10 operating system. Table 5-10 System board spare part information Description Spare part number Equipped with - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 67
2. Disconnect the following cables from the system board: (2) Power connector cable (3) Webcam/microphone module ZIF connector cable (4) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable connects to the WLAN module - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 68
4. Remove the Phillips M2.0×3.0 screw (2) that secures the system board and the I/O bracket (3) to the keyboard/top cover. 5. Lift the left side the system board (1) until it rests at an angle. 6. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 69
Heat sink Table 5-11 Heat sink spare part information Description Heat sink (includes replacement thermal material) Spare part number L94510-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 70
Reverse this procedure to install the heat sink. 62 Chapter 5 Removal and replacement procedures - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 71
Infrared board cable Table 5-12 Infrared board cable spare part information Description Infrared board cable Spare part number L94507-001 Before removing the infrared board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 72
Infrared board Table 5-13 Infrared board spare part information Description Infrared board Spare part number L94506-001 Before removing the infrared board, follow these steps: 1. Shut down the computer. - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 73
Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 74
in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: 66 Chapter 6 Computer - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 75
Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 76
most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 68 Chapter 6 Computer Setup - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 77
Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 78
: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 79
of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 71 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 80
displayed. Select the link and follow the on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. ● You must use - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 81
Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 82
scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 83
products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 84
the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 85
from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 86
Table 9-1 Computer specifications (continued) Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 87
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 88
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 89
Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 90
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 91
sink removal 61 spare part number 21, 61 hinge removal 49 spare part number 22, 50 hinge cover removal 50 spare part number 22, 50 HP PC Hardware Diagnostics UEFI downloading 74 starting 74 using 73 HP PC Hardware Diagnostics Windows downloading 72 installing 73 using 72 - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 92
1 operating system 2, 3 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 product name and number, computer 13 R recovery 69 discs 70 HP Recovery partition 70 media 70 USB flash drive 70 recovery media creating - HP ENVY 13-ay0000 | Maintenance and Service Guide - Page 93
27 traveling with the computer 14 U USB port cover, spare part number 21 USB SuperSpeed port 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C port with HP Sleep and Charge 6 V vents 12 video, product description 1 W webcam/microphone module removal 45 spare part number 22, 47 Windows
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Maintenance and Service Guide
HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.