HP ENVY 13-ay1000 User Guide

HP ENVY 13-ay1000 Manual

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  • HP ENVY 13-ay1000 | User Guide - Page 1
    User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
  • HP ENVY 13-ay1000 | User Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By
  • HP ENVY 13-ay1000 | User Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
  • HP ENVY 13-ay1000 | User Guide - Page 5
    Table of contents 1 Getting started...1 Best practices...1 More HP resources ...1 2 Getting to know your computer...3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display...5 Low blue light mode (select products only) ...5 Keyboard area...6 Touchpad settings and
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    on battery power...32 Using HP Fast Charge (select products only)...32 Displaying battery charge...33 Finding battery information in HP Support Assistant (select products only 33 Conserving battery power ...33 Identifying low battery levels...33 Resolving a low battery level...34 Resolving a low
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    Windows hardware failure ID code 50 Accessing HP PC Hardware Diagnostics Windows 50 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 50 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 51 Downloading HP PC Hardware Diagnostics
  • HP ENVY 13-ay1000 | User Guide - Page 8
    (WCAG 64 Legislation and regulations ...65 Useful accessibility resources and links ...65 Organizations...65 Educational institutions...65 Other disability resources...66 HP links ...66 Contacting support ...66 Index ...67 viii
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    the instructions to find your product. ● ‒ or - ● Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations
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    To access this document: ▲ Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation. ‒ or - ▲ to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device
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    television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust Regulatory, Safety, and Environmental Notices. To access this guide: 4 Chapter 2 Getting to know your computer
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    light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
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    regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards
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    NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components Touchpad
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen
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    Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Camera privacy light (5) Power light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound
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    Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Table 2-6 Button and fingerprint reader and their descriptions Component Description (1) Fingerprint reader Allows a fingerprint logon
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    Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power icon Options. , and then select Power Special keys Identify the special keys. Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3)
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    Table 2-7 Special keys and their descriptions (continued) Component (6) Camera privacy key (7) Power button Description Turns the camera off and on. NOTE: For more information, see Using the camera on page 22. ● When the computer is off, press the button briefly to turn on the computer. ● When
  • HP ENVY 13-ay1000 | User Guide - Page 21
    Table 2-8 Action keys and their descriptions (continued) Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen. Decreases the screen brightness
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    computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
  • HP ENVY 13-ay1000 | User Guide - Page 23
    . Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product
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    Table 2-12 Service label components (continued) Component (2) Model number (3) Warranty period (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information
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    system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - or
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    allows you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
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    computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile profile, manage SIM profiles, and learn how to use an eSIM, go to https://www.support.microsoft.com , and type Use an eSIM in the search bar. Using GPS (select
  • HP ENVY 13-ay1000 | User Guide - Page 28
    . NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your
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    Connecting to a wired network-LAN (select products only) 21
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    ) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting. Connecting headphones You can connect wired headphones to the audio-out (headphone)/audio-in
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    HP Documentation in the search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. Sound settings To view
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    the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Display states Your computer can operate in one of four
  • HP ENVY 13-ay1000 | User Guide - Page 33
    Connecting devices to a USB Type-C port (select products only) To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external
  • HP ENVY 13-ay1000 | User Guide - Page 34
    5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
  • HP ENVY 13-ay1000 | User Guide - Page 35
    ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a
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    Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select
  • HP ENVY 13-ay1000 | User Guide - Page 37
    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
  • HP ENVY 13-ay1000 | User Guide - Page 38
    after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 30. ● Hibernation-The Hibernation state is automatically initiated if the battery reaches
  • HP ENVY 13-ay1000 | User Guide - Page 39
    When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated
  • HP ENVY 13-ay1000 | User Guide - Page 40
    1. Save your work and close all open programs. 2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+
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    , select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life
  • HP ENVY 13-ay1000 | User Guide - Page 42
    If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by a charge, contact support. Running on external power For information about connecting to external power, see the Setup Instructions poster provided in the
  • HP ENVY 13-ay1000 | User Guide - Page 43
    The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided
  • HP ENVY 13-ay1000 | User Guide - Page 44
    run Disk Cleanup: 1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some
  • HP ENVY 13-ay1000 | User Guide - Page 45
    search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions. Updating programs only Use this procedure
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    . NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the instructions. Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information
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    4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use
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    5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after
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    ● The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the
  • HP ENVY 13-ay1000 | User Guide - Page 51
    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
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    select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question
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    your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP TechPulse
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    as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 46 Chapter 8 Securing your computer and information
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    named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide these options. ● HP Support Assistant 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or
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    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
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    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing
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    , or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC
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    , and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
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    . ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware
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    software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
  • HP ENVY 13-ay1000 | User Guide - Page 63
    2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings 55
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    that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
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    available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and , contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. 58 Chapter 11 Backing up, restoring, and recovering
  • HP ENVY 13-ay1000 | User Guide - Page 67
    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY 13-ay1000 | User Guide - Page 68
    13 Specifications When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC
  • HP ENVY 13-ay1000 | User Guide - Page 69
    Table 13-1 DC power specifications (continued) Input power Rating DC plug of external HP power supply (select products only) NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications
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    is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their
  • HP ENVY 13-ay1000 | User Guide - Page 71
    , HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally
  • HP ENVY 13-ay1000 | User Guide - Page 72
    disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the
  • HP ENVY 13-ay1000 | User Guide - Page 73
    Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These
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    that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or hard of
  • HP ENVY 13-ay1000 | User Guide - Page 75
    to a WLAN 18 connecting to LAN 20 connectors power 4 control zone 7 corporate WLAN connection 18 critical battery level 33 customer support, accessibility 66 D data transfer 24 decrease screen brightness action key 13 Disk Cleanup software 36 Disk Defragmenter software 36 display components
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    action key 13 keys action 11 camera privacy 12 esc 11 fn 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left control zone, identifying 7 left side components 4 lights AC adapter and battery 4 camera 6 camera privacy 9 caps lock
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    , identifying 7 right side components 3 S screen navigating 26 Section 508 accessibility standards 64 security cable, installing 46 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 43 shipping the computer 40 shutdown 31 Sleep exiting 30 initiating 30 Sleep and
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    public WLAN connection 18 wireless network, securing 45 WLAN antennas, identifying 6 WLAN device 14 WLAN label 14 WWAN device 18 70 Index
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.