HP ENVY 13-y000 Maintenance and Service Guide
HP ENVY 13-y000 Manual
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- HP ENVY 13-y000 | Maintenance and Service Guide - Page 1
HP ENVY x360 Convertible PC (model number 13-y0XX) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 13-y000 | Maintenance and Service Guide - Page 2
and/or other countries. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be - HP ENVY 13-y000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 13-y000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 13-y000 | Maintenance and Service Guide - Page 5
...10 Computer major components ...12 Miscellaneous parts ...14 4 Removal and replacement procedures preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Drive handling ...16 Grounding guidelines ...17 Electrostatic discharge - HP ENVY 13-y000 | Maintenance and Service Guide - Page 6
Solid-state drive ...25 Speakers ...26 TouchPad ...27 RTC battery ...28 Card reader board ...29 Fan ...30 System board ...31 Heat sink ...33 Display assembly ...34 Audio jack module ...37 Power connector cable ...37 6 Using Setup Utility (BIOS) ...39 Starting Setup Utility (BIOS) ...39 Updating - HP ENVY 13-y000 | Maintenance and Service Guide - Page 7
11 Recycling ...53 Index ...54 vii - HP ENVY 13-y000 | Maintenance and Service Guide - Page 8
viii - HP ENVY 13-y000 | Maintenance and Service Guide - Page 9
L3 cache, dual core, 15-W) Intel integrated soldered-on-circuit (SOC) Internal graphics: Intel HD Graphics 620 Universal memory architecture (UMA) graphics Support for HD decode, DX12, and high-definition multimedia interface (HDMI) v2.0a 13.3-in, ultra high-definition (UHD) (3840×2160), white light - HP ENVY 13-y000 | Maintenance and Service Guide - Page 10
devices Power requirements Security Operating system Serviceability Description Integrated 10/100/1000 network interface (mono microphone)/audio-out (stereo headphone) combination ● AC Smart Pin adapter plug ● HDMI v2.0a supporting up to 4096×2160 @ 60 Hz ● RJ-45/Ethernet ● USB 3.1 Gen 1 port with - HP ENVY 13-y000 | Maintenance and Service Guide - Page 11
2 External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware - HP ENVY 13-y000 | Maintenance and Service Guide - Page 12
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 13
Left side Component (1) (2) Power connector AC adapter and battery light (3) Vent (4) USB 3.0 charging (powered) port (5) Power button Description Connects an AC adapter. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 14
Component (6) Power light (7) Memory card reader Display Description ● On: The computer is on. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Reads optional memory cards that enable you to store, manage, share, or access - HP ENVY 13-y000 | Maintenance and Service Guide - Page 15
, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button - HP ENVY 13-y000 | Maintenance and Service Guide - Page 16
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 8 Chapter 2 External component identification - HP ENVY 13-y000 | Maintenance and Service Guide - Page 17
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) Windows application key Front Component Speakers Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with the esc key or the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 18
this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product - HP ENVY 13-y000 | Maintenance and Service Guide - Page 19
label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Service label 11 - HP ENVY 13-y000 | Maintenance and Service Guide - Page 20
Computer major components 12 Chapter 3 Illustrated parts catalog - HP ENVY 13-y000 | Maintenance and Service Guide - Page 21
) 828819-001 (9) Fan (includes cable) 801493-001 (10) Solid-state drive: 1-TB, 2280, PCIe, 3×4, NVMe, solid-state drive supporting TLC DS 865697-002 512-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847110-010 256-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive - HP ENVY 13-y000 | Maintenance and Service Guide - Page 22
Miscellaneous parts Component 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) HP adapters: HP HDMI-to-VGA adapter HP USB external DVD+/-RW DL SuperMulti Drive HP USB Type-A-to-USB Type-C adapter HP USB Type-C-to-USB 3.0 adapter HP USB-to-Gigabit RJ45 adapter Power cord (C5, 1.00-m for use in - HP ENVY 13-y000 | Maintenance and Service Guide - Page 23
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage - HP ENVY 13-y000 | Maintenance and Service Guide - Page 24
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP ENVY 13-y000 | Maintenance and Service Guide - Page 25
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP ENVY 13-y000 | Maintenance and Service Guide - Page 26
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 13-y000 | Maintenance and Service Guide - Page 27
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 13-y000 | Maintenance and Service Guide - Page 28
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 37 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal - HP ENVY 13-y000 | Maintenance and Service Guide - Page 29
3. Remove the two Torx5 M2.0×7.8 screws (1) and the six Torx5 M2.0×3.9 screws (2) that secure the bottom cover to the computer. 4. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. 5. Release the bottom cover (2) - HP ENVY 13-y000 | Maintenance and Service Guide - Page 30
Battery Description 3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable) Spare part number 789116-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP ENVY 13-y000 | Maintenance and Service Guide - Page 31
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 13-y000 | Maintenance and Service Guide - Page 32
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP ENVY 13-y000 | Maintenance and Service Guide - Page 33
Solid-state drive Description 1-TB, 2280, PCIe, 3×4, NVMe, solid-state drive supporting TLC DS 512-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 256-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS Spare part number 865697-002 847110-010 847109-012 - HP ENVY 13-y000 | Maintenance and Service Guide - Page 34
Speakers Description Speakers (2, include left and right speakers and cables) Spare part number 801501-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY 13-y000 | Maintenance and Service Guide - Page 35
TouchPad Description TouchPad (includes cable) Spare part number 906721-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY 13-y000 | Maintenance and Service Guide - Page 36
RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 906708-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY 13-y000 | Maintenance and Service Guide - Page 37
Card reader board Description Card reader board (includes cable Spare part number 906720-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 38
Fan Description Fan (includes cable) Spare part number 801493-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 39
System board NOTE: The system board spare part kit includes the processor, 16-GB of system memory, a graphics subsystem with UMA memory, and replacement thermal material. Description Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, - HP ENVY 13-y000 | Maintenance and Service Guide - Page 40
(11) Right speaker cable 2. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×4.2 screw (2) that secure the system board to the keyboard/top cover. 3. Lift the left (1) and right sides (2) of the system board until it rests at an angle. 4. Remove the system board (3) by - HP ENVY 13-y000 | Maintenance and Service Guide - Page 41
sink and the system board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Component replacement procedures 33 - HP ENVY 13-y000 | Maintenance and Service Guide - Page 42
Reverse this procedure to install the heat sink. Display assembly Description Spare part number 13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-flat (2.00-mm), UWVA, (eDP 1.3+PSR), TouchScreen display assembly with flush glass design, 72% color gamut; typical brightness: 340 nits; 16:9 - HP ENVY 13-y000 | Maintenance and Service Guide - Page 43
a. Battery (see Battery on page 22) b. Fan (see Fan on page 30) c. System board (see System board on page 31) Remove the display assembly: 1. Release the display panel cable (1) from the retention clip that secures it. 2. Remove the four Phillips PM2.5×4.1 broad head screws (2) that secure the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 44
4. Remove the display assembly (2) by sliding it up and forward. Reverse this procedure to install the display assembly. 36 Chapter 5 Removal and replacement procedures - HP ENVY 13-y000 | Maintenance and Service Guide - Page 45
Audio jack module Description Audio jack module (includes cable) Spare part number 801497-011 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP ENVY 13-y000 | Maintenance and Service Guide - Page 46
Power connector cable Description Power connector cable Spare part number 800229-002 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 47
information regarding installing and troubleshooting the file. Determining the options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a - HP ENVY 13-y000 | Maintenance and Service Guide - Page 48
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 13-y000 | Maintenance and Service Guide - Page 49
This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP - HP ENVY 13-y000 | Maintenance and Service Guide - Page 50
now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 42 Chapter 7 Using HP PC Hardware Diagnostics (UEFI) - HP ENVY 13-y000 | Maintenance and Service Guide - Page 51
8 Specifications Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. - HP ENVY 13-y000 | Maintenance and Service Guide - Page 52
Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device - HP ENVY 13-y000 | Maintenance and Service Guide - Page 53
, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You - HP ENVY 13-y000 | Maintenance and Service Guide - Page 54
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation - HP ENVY 13-y000 | Maintenance and Service Guide - Page 55
started app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the Windows recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with - HP ENVY 13-y000 | Maintenance and Service Guide - Page 56
to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to - HP ENVY 13-y000 | Maintenance and Service Guide - Page 57
down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 49 - HP ENVY 13-y000 | Maintenance and Service Guide - Page 58
; see Creating HP Recovery media (select products only) on page 45. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery - HP ENVY 13-y000 | Maintenance and Service Guide - Page 59
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 13-y000 | Maintenance and Service Guide - Page 60
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP ENVY 13-y000 | Maintenance and Service Guide - Page 61
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 13-y000 | Maintenance and Service Guide - Page 62
14 headphone jack 4 heat sink removal 33 spare part number 13, 33 HP PC Hardware Diagnostics (UEFI) using 41 HP Recovery Manager correcting boot problems 49 starting 48 HP Recovery media creating 45 recovery 48 HP Recovery partition recovery 48 removing 50 J jacks audio-in 4 audio-out 4 headphone - HP ENVY 13-y000 | Maintenance and Service Guide - Page 63
label 10 serviceability, product description 2 solid-state drive product description 1 removal 25 spare part numbers 13, 25 speakers location 9 removal 26 spare part number 13, 26 specifications 43 supported discs, recovery 46 system board removal 31 spare part numbers 13, 31 system recovery - HP ENVY 13-y000 | Maintenance and Service Guide - Page 64
WLAN module removal 23 spare part number 13, 23 56 Index
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HP ENVY x360 Convertible PC
(model number 13-y0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.