HP ENVY 15-u000 User Guide

HP ENVY 15-u000 Manual

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  • HP ENVY 15-u000 | User Guide - Page 1
    User Guide
  • HP ENVY 15-u000 | User Guide - Page 2
    Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    ...1 Visit the HP Apps Store ...1 Best practices ...1 Fun things to do ...1 More HP resources ...3 and speakers ...12 Keys ...13 Bottom ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a 17 Using a WLAN ...17 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a
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    Connecting to a local area network (LAN 19 4 Enjoying entertainment features ...21 Multimedia features ...21 Using the webcam ...22 Using audio ...23 Connecting speakers ...23 Connecting headphones and microphones 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and
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    power ...46 Initiating Sleep and Hibernation ...46 Manually initiating and exiting Sleep 47 Manually initiating and exiting Hibernation (select models only ....... 49 Running on external AC power ...50 Troubleshooting power problems 50 HP CoolSense ...51 Refreshing your software content with Intel
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    network ...60 Backing up your software applications and information 60 Using an optional security cable lock 60 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 61 Starting Setup Utility (BIOS) ...61 Updating the BIOS ...61 Determining the BIOS version 61 Downloading a BIOS
  • HP ENVY 15-u000 | User Guide - Page 9
    . To view and download an app: 1. From the Start screen, select the Store app. 2. Select HP picks to view all the available apps. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices
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    ● Experience music the way the artist intended, with deep controlled bass and clear, pure sound. See Using Beats Audio on page 23. ● Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text. See Using the TouchPad and gestures on page 27. 2 Chapter 1
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    and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions Help and Support ● Overview of computer setup and features ● A broad range of how-to information and troubleshooting tips To access
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    number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 4 Chapter
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    2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device
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    Security cable slot Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard on page 53. Reads optional memory cards that store, manage, share, or access
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    or USB hub. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. Left side 7
  • HP ENVY 15-u000 | User Guide - Page 16
    or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE
  • HP ENVY 15-u000 | User Guide - Page 17
    the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display modes Your computer has a hinge that allows you to rotate the display 360 degrees
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    allows you to perform additional gestures. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 34. Functions like the left button on an external mouse. Functions like the
  • HP ENVY 15-u000 | User Guide - Page 19
    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit
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    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the
  • HP ENVY 15-u000 | User Guide - Page 22
    Bottom Component (1) Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce
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    need when you troubleshoot system problems or travel internationally with the service door. ● Service label-Provides important information to identify your computer. When contacting support, the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 15
  • HP ENVY 15-u000 | User Guide - Page 24
    links provided in Help and Support. From the Start screen, type help, and then select Help and Support. Using the wireless controls You a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type control
  • HP ENVY 15-u000 | User Guide - Page 25
    and then click Add. 4. Click Share and then follow the on-screen instructions. To share drives on the same network: 1. From the Windows desktop, right network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to
  • HP ENVY 15-u000 | User Guide - Page 26
    ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some screen, type help, and then select Help and Support. 18 Chapter 3 Connecting to a network
  • HP ENVY 15-u000 | User Guide - Page 27
    Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 6. Follow the on-screen instructions to complete the connection. After the connection is made, place the mouse pointer over the
  • HP ENVY 15-u000 | User Guide - Page 28
    To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference
  • HP ENVY 15-u000 | User Guide - Page 29
    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer
  • HP ENVY 15-u000 | User Guide - Page 30
    or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE
  • HP ENVY 15-u000 | User Guide - Page 31
    to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the access this guide, from the Start screen, type support, and then select the HP Support Assistant app Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ From
  • HP ENVY 15-u000 | User Guide - Page 32
    : Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions. Connecting video devices by using an HDMI cable NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately
  • HP ENVY 15-u000 | User Guide - Page 33
    Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these
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    the steps below. To open Miracast: ▲ Swipe from the right edge of the Start screen, tap Devices, tap Project, and then follow the on- screen instructions. - or - Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices, click Project, and then follow
  • HP ENVY 15-u000 | User Guide - Page 35
    : Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse. NOTE: TouchPad gestures are not supported in all apps. Using the TouchPad and gestures 27
  • HP ENVY 15-u000 | User Guide - Page 36
    Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. 28 Chapter 5 Navigating the screen
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Using the TouchPad and gestures 29
  • HP ENVY 15-u000 | User Guide - Page 38
    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. 30 Chapter 5
  • HP ENVY 15-u000 | User Guide - Page 39
    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. ● Place two fingers on the TouchPad zone and press down to open the options menu for the selected object. Using the
  • HP ENVY 15-u000 | User Guide - Page 40
    Rotating Rotating allows you to turn items such as photos. ● Place two separated fingers on the TouchPad zone. Move both fingers in an arching motion while maintaining uniform separation. A clockwise arching motion initiates a right rotation and a counter-clockwise motion initiates a left rotation.
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    Close an app ● Place 3 fingers on the center of the TouchPad zone and swipe your fingers all the way down to the bottom of the TouchPad until the app is closed. Using the TouchPad and gestures 33
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    Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps. Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. 1. With your finger, swipe from the right side of the TouchPad. 2. Scroll up or
  • HP ENVY 15-u000 | User Guide - Page 43
    2. Scroll up or down to switch between the charms, and then select the charm you want to open. Using the TouchPad and gestures 35
  • HP ENVY 15-u000 | User Guide - Page 44
    Reveal and select open apps 1. With your finger, press down in the middle of the left control zone to display the open apps. 2. Swipe up or down to scroll between the open apps, and then select the app you want to open. 36 Chapter 5 Navigating the screen
  • HP ENVY 15-u000 | User Guide - Page 45
    Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the
  • HP ENVY 15-u000 | User Guide - Page 46
    Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ● Swipe your finger gently from the left edge of the TouchPad. Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your
  • HP ENVY 15-u000 | User Guide - Page 47
    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Using touch screen gestures 39
  • HP ENVY 15-u000 | User Guide - Page 48
    Scrolling Scrolling is useful for moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. 40 Chapter 5 Navigating the screen
  • HP ENVY 15-u000 | User Guide - Page 49
    2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the screen and then moving your fingers together. ● Zoom in by placing two fingers together on the screen and then moving your fingers apart. Rotating Rotating allows
  • HP ENVY 15-u000 | User Guide - Page 50
    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the
  • HP ENVY 15-u000 | User Guide - Page 51
    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. ● Gently swipe your finger from the top edge or the bottom edge to reveal the
  • HP ENVY 15-u000 | User Guide - Page 52
    (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 61 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness
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    press the second key of the combination. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric
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    is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 47. ● Hibernation
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    your Windows password before the computer will return to the screen. Manually initiating and exiting Hibernation (select models only) You can enable Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password
  • HP ENVY 15-u000 | User Guide - Page 56
    battery, or if the battery is no longer holding a charge, run Battery Check in Help and Support. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should be
  • HP ENVY 15-u000 | User Guide - Page 57
    available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when
  • HP ENVY 15-u000 | User Guide - Page 58
    refer to the Setup Instructions poster provided in the computer replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits
  • HP ENVY 15-u000 | User Guide - Page 59
    should be replaced. Contact support for information about obtaining a replacement AC power adapter. HP CoolSense HP CoolSense automatically detects when the access to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then
  • HP ENVY 15-u000 | User Guide - Page 60
    Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button.
  • HP ENVY 15-u000 | User Guide - Page 61
    . It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer with tools such as Disk Defragmenter and Disk Cleanup. Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and
  • HP ENVY 15-u000 | User Guide - Page 62
    a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs http://www.hp.com/support to download the latest versions of HP programs and
  • HP ENVY 15-u000 | User Guide - Page 63
    Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do
  • HP ENVY 15-u000 | User Guide - Page 64
    ◦ Turn off and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing
  • HP ENVY 15-u000 | User Guide - Page 65
    by the Windows operating system, HP applications, the non-Windows Setup . Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You numbers. ● Before you send your computer for service, back up your files, delete confidential files,
  • HP ENVY 15-u000 | User Guide - Page 66
    on or restart the computer, quickly press esc, and then press f10. 2. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software When you use your computer to access email, a network, or the
  • HP ENVY 15-u000 | User Guide - Page 67
    screen, type hp support assistant, and then select the HP Support Assistant app. HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems -screen instructions. Installing HP and third-party software updates HP recommends that
  • HP ENVY 15-u000 | User Guide - Page 68
    after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security
  • HP ENVY 15-u000 | User Guide - Page 69
    of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the
  • HP ENVY 15-u000 | User Guide - Page 71
    If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then
  • HP ENVY 15-u000 | User Guide - Page 72
    points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you
  • HP ENVY 15-u000 | User Guide - Page 73
    contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled
  • HP ENVY 15-u000 | User Guide - Page 74
    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
  • HP ENVY 15-u000 | User Guide - Page 75
    - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used
  • HP ENVY 15-u000 | User Guide - Page 76
    only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5%
  • HP ENVY 15-u000 | User Guide - Page 77
    electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and then remove the cover. ● Keep components in
  • HP ENVY 15-u000 | User Guide - Page 78
    adapter, testing 50 action keys decrease screen brightness 44 Help and Support 44 identifying 13 increase screen brightness 44 keyboard backlight 44 next 61 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP Recovery Manager 67 bottom 15 buttons left TouchPad 10 power 7, 12 right
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    Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 LAN, 15 public WLAN connection 19 R recovery discs 64, 67 HP Recovery Manager 66 media 67 options 65 starting 67 supported discs 64 system 66 USB flash drive 67 using HP
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    updates, installing 59 speakers connecting 23 identifying 12, 22 supported discs recovery 64 switch between open apps edge swipe 38 32 scrolling 29 tapping 28 TouchPad zone, identifying 10 traveling with the computer 15, 55 turning off the computer 51 U unresponsive system 51 USB 2.0 port,
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User Guide